Vet At The Barn

Brought my dog in twice because she had a growth on her snout, and she had a terrible odor that was not at all like her. Dr. Beverly Cappel gave me some balm for the growth on her lip and told me to wash my dog's beard! I took my dog to Dr Fischer in Hillsdale NJ and he immediately scheduled surgery for the growth and a tooth cleaning (since she would be under general anesthesia anyway). While sedated during surgery Dr Fischer found a tumor on the roof of my dog's mouth-- this is what was causing the odor! He was able to remove it. Thank goodness I went to another vet., my dog's illness would have been ignored until it was too late. The office is very disorganized and the wait time is too long. I order my dog's prescriptions through an online pharmacy and it took more than three weeks for Dr. Beverly Cappel to approve the requests that the pharmacy had faxed over on the day that I had placed the order...repeat: she did not take two minutes out of her day to authorize a prescription for over three weeks! No sense of urgency, no attention to detail, careless diagnosing- I had been a client of theirs for years, but after Dr Shayne left I can not say that I have had one single positive experience here. I am lucky that we did not have a total disaster on our hands. I will not recommend them to anyone in the future.I have noticed that whenever there is a poor review rating, a 5 start review follows....I realize that this is their business, but their interests would be better served if they focused upon improving the caliber of their practice. I could have lost my dog over this! Read Less

It starts with a totally awful front desk.I called and said I wanted a second opinion regarding my pet bird who was having some very strange happenings. The receptionist told me they needed to get the original vet's workup, x-rays, CBC results and so on. I said fine. When I got to my appointment the next day, the receptionist asked me, "Where are all the lab-work papers you were to bring in?" I said, "What do you mean I was to bring in? Don't you have a fax machine? Aren't these papers normally faxed between doctors?" She said, no, they expect the pet owner to bring in lab-work from other vets. Indeed, their own voice mail does not state, "If you are a veterinarian, press 1" or some such, because they do not share their work with other vets! So I called my current vet at Oradell Animal Hospital (sorry I ever doubted them!), got the records room and they said they would send everything over within 24 hours. It did me no good for my appointment with Dr. Cappel at Vet At The Barn. Dr. Cappel seemed knowledgeable and gave me time, which was interrupted over and over by her staff. But it turns out the diet she put my bird on was just wrong. It might have been right had she had the birds x-rays in front of her that showed an enlarged liver. But Dr. Cappel assured me she would call me when she received the x-rays and blood work and give me her opinion. Never happened. I called and called the hospital asking if the lab work was received, if Dr. Cappel had a chance to review it, ANYTHING! I never got a response. And they will never have my business again. Read Less

I have been seeing Dr. Levin and Dr. Binkowski for 15 years with my dogs.  Never once had a complaint.  I wish Dr. Levin was in more often but she lives in Israel so the fact she flies in at all is a bonus.  She flew in to put my beloved dog down because I asked her to.  The other vets I have not seen often enough to give a fair review of but I never had a problem with the staff.  I even have gone in on emergency. Read Less

I went to Vet at the Barn for a long time with my geriatric cat.  We were seeing Dr. Binkowski who was kind and concerned, although I do believe that she messed up at the end.  Unfortunately for my cat, the last vet she saw at Vet at the Barn was Dr. Cappel, the practice owner. I immediately brought my 19.5 year old cat to Vet at the Barn when I saw she was having extreme difficulty walking (she had been in to see Dr. Binkowski twice in the previous 3 months immediately before this).  Dr. Binkowski was out sick that day so my cat was seen by Dr. Cappel.I described to Cappel the problem my cat was having walking, as well as that she had begun to urinate outside the litter box and had a poor appetite.  Without taking my cat out of her carrier, Cappel said she that was going to prescribe steroids for her.I had to ask Cappel to look at my cat.  At my insistence, Cappel examined my cat (for less than a minute).  She indicated that one of my cat's kidneys was enlarged.  At this point, I asked her if blood work should be done to test for kidney function.  Cappel said that it wasn't necessary, that my cat could do okay with one kidney.  Cappel then put my cat on the floor and watched her (attempt to) walk.  In a matter of seconds, Cappel concluded that my cat was still "interested in life".  She said that the steroids would "reinvigorate" her very quickly.By the next morning, my cat could not move at all.  I knew my friend's time had come.  I called Vet at the Barn and said that my cat was dying and I needed to bring her in immediately.  I was told that Cappel was running late (based on these other reviews, this seems to be a given for Cappel).  I was told to call back.  When I did, the receptionist relayed a message from Cappel saying that I needed to give the steroids time to work.  I reiterated that my cat was dying and I needed to bring her in immediately.  I was told to keep calling until an opening could be found.  Eventually I was told to bring her in at end of the day.  I told the receptionist that I was not going to allow my cat to suffer any longer and I was coming in immediately.When I got there, no other patients were present.  Yet, Cappel made me wait for some time as she flounced around the reception area discussing the hospital phone system being repaired with the office staff.When she finally saw my cat, she acknowledged that she was dying.  Cappel said that she was "surprised" by how this had turned out.  When I went back to the hospital a few weeks later to pick up my cat's ashes, I was given a bill for the euthanasia.Clearly, my one interaction with Cappel was a nightmare.  I still feel guilty that I allowed my friend to suffer longer than she needed to.  In my opinion, Dr. Cappel is glib, uncaring and, worst of all, an incompetent veterinarian.  I urge you not to bring your animal companions to Vet at the Barn. Read Less

I've been taking Coop to the Vet at the Barn for 10 years. The staff there are incredible! They are the nicest, friendly and professional group of individuals with whom I've had the pleasure to do business. Dr. Binkowski is extremely skilled and I trust Cooper with her implicitly (and that says A LOT!!). Cooper loves Kristen the vet tech and I adore her too. You can definitely feel that everyone who works there REALLY loves what they do, and they care for your fur baby as if it were their own..... Read Less

RUN AS FAST AS YOU CAN TO ANOTHER VET!!! TOTALLY UNPROFESSIONALTook my dog to see the owner Dr. Beverly Cappel, she reviewed my dog and said she has classic thyroid symptoms. She opened a medical book and showed me a picture of another dog with this "issue".I had blood test taken, the vet tech a few days later called and left a voicemail that the dog was fine. I called back to speak to the doctor to see the next steps since my dog was ILL, I called every day for a week and she NEVER returned my call. My husband called, the staff claimed they gave the message and had no idea why there was no call back.We requested a refund since the dog was ill and no one was calling back with any answers or protocols. We were told we would get a refund, we did not. My husband called back and was told by Denise they will NOT give a refund.We have NEVER" encountered such UNPROFESSIONAL behavior by any doctor. Obviously they do not care about animals as they advertise. This was a referral from another patient, when I told them this outcome they were shocked and apologized. I would not recommend this Vet to anyone for any reason. Read Less

I had a horrible experience here. I was grossly overcharged and was told by their business manager that she would refund a portion of what I paid because Dr. Levin charged me for much more than I was told would go on (consulting experts because she was inexperienced treating my dogs disease, extra readings of X-rays multiple times, etc).  After telling me she would review the bill and get back to me, I heard nothing. I called after some time passed and was told they changed business managers and she was swamped but would call me back and refund the money. To this day I've gotten nothing back and they have 1000s of dollars I paid for treatment that barely got started. Apparently others have had good experiences here, but I do want to warn others about what happened to me. Read Less

My little bud, Jazzy, needed a checkup.   We decided to switch vets, since the other one was insanely expensive.   The vet was thorough and compassionate.   She strongly suggested that our dog had to get his teeth cleaned and some extracted.  We agreed and went back the next day.  For all the work they performed, the bill was very reasonable.   We will continue to take our pets there. Read Less

Recently took my cat here for surgery to remove a growth on her hind legShe was well cared for by Dr Biankowski.  Finally a vet that didn't recommend Hill's Science Diet poison!  A vet that truly cares about your pet's well being over revenue and kick backs from Pet food that makes animals sick and  contains toxic ingredients imported from China! Read Less

It was nice to find a place with a friendly staff and didn't charge outrageous prices. I felt welcome there instead of feeling uncomfortable as I felt with other vets that seem to look right through you and not answer questions. Read Less

After a terrible experience at a nearby vet, I went to see Dr. Binkowski at Vet at the Barn.  She is very honest and takes her time with you. I never feel rushed or forced to buy products or drugs. Their costs are fair and they truly care about your pet. I won't go anywhere else ever again. Read Less