I called this place yesterday since my cat was bleeding from her nose and had puss coming out, the receptionist told me I can fill out a free pet visit on their website which will cover the visit. When I arrived 30 minutes later the male vet came in the office like he was on drugs, my significant other asked how his day was and he didn't even care he just said just another day at work. I should have left right than and there he didn't shake our hands or even introduce himself. When it came down to checking out my cat he didn't even look like he liked animals to begin with and didn't have an assistant to help him. I had to ASK him to clean her bloody nose. I left with antibiotics and still no explanation as to why she was not feeling well. When I left the receptionist called me saying the visit was only free for a wellness visit BUT she knew why I went there and wanted me to come back and pay. Thankfully I had an appointment today at Richmond Valley Vet and the experience was absolutely amazing the Vet introduced himself and CHECKED MY CATS TEETH SOMETHING THAT NEW DORP VET DID NOT DO. Comes to find out the problem is related to her teeth! And once I told him the experience with new dorp vet an her medication and dose I was told new dorp vet gave me a high dose and to lower it. ATLEAST I CAME OUT OF RICHMOND VALLEY VET KNOWING WHY MY CAT WASNT FEELING WELL AND A PEACE OF MIND ON WHAT TO DO NEXT AND MY VISIT WAS FREE. NOT ONLY THAT BUT THE DOCTOR EVEN TOLD ME TO LET HIM KNOW THURSDAY OR FRIDAY HOW SHES FEELING, NOT THAT NEW DORP CARED ! Read Less

When our sweet, rescue dog Watson passed away on July 28, we decided to take him to South Shore Animal Hospital to have him cremated. From my first phone call, I couldn't have asked for more compassionate, caring and professional people to help us. That Saturday morning was so hard for us, so much sadness and your wonderful staff, especially Stephanie, made it so much easier for us. My heartfelt thanks to you. I'll never forget your kindness. Read Less

**** IF YOU WANT YOUR PET TO DIE, BRING THEM HERE**** this place is focused on profit only and they don't care about your pet. They are focused on money and don't even give you a chance to pay your bill back. They want the money upfront and fast. They DO NOT care about your pet. The staff is miserable and unfriendly. They don't let you know what's going on with your pet. My dog came back from his physical shaking and growling at the veterinarian as if she hurt him. Never Again. Please if you care about your pet go somewhere else. Read Less

On December 12, 2016 late Sunday I had to bring my 7 year old Yorkie, named Gia to South Shore Vet, as mine was closed, she was having trouble breathing, upon arrival all they cared about was if I had a credit card on me before they started treatment as my poor Gia was turning blue, on Monday morning my Gia passed away as I was in the room with her saying my goodbyes, Samatha I believe her name was, busted into my private moment not even after 5 minutes and wanted to know how I was gonna settle up the bill..it's all about money from every staff member I came across, there was Zero compassion, zero concern, zero sympanthy I truly believe since I only gave them 500.00 dollars on sunday, and am not a women of means, they sedated my Gia, and just let her die instead of doing all means to help save her. From the minute you walk in the door it's money money money, the staff was rude, and so un simpathetic. Please if you love your Pet go to the 24 hr vet at Richmond ave nd victory blvd...I hear they are Fabulous. RIP Gia love your Mom hope we can save other's.. Read Less

The Dr.'s and staff at south shore are wonderful!! I can't thank everyone here enough for how wonderful they were to my fur baby Ozzi who was a very sick pup. Dr. Panarello helped keep my baby happy and comfortable for almost 1/2 a year longer than we thought possible. Ozzi was a weekly visitor at South Shore for months and the dr's and staff cared for him like he was there pup. I would also like to give an special thank you to Mary Grace the hospital director for everything her staff did for Ozzi. Read Less

ABSOLUTELY DISGRACEFUL! THEY CARE MORE ABOUT WHAT'S IN YOU WALLET THAN YOUR PRECIOUS PET.YOUNG INEXPERIENCED VETS SICKENING AND KILLING YOURS PETS JUST TO KEEP YOU COMING IN AND PAYING. EXTREMELY UNPROFESSIONAL AS WELL.THREE ANIMALS THREE VERY BAD EXPERIENCES. THREE STRIKES, OFFICIAL COMPLAINT TO THE BETTER BUSINESS BUREAU IS IN ORDER. Read Less

I have never seen reviews of one place vary so much. I think the doctors and techs here are phenomenal. I brought my cat in for fluid therapy as he has chronic kidney failure. Everyone was so nice and accommodating. The follow up from Dr, Panarello was unbelievable. He called every day that the cat was there, and even when he was discharged, with an update as well as a current account balance so it wasn't a shock at the end. Every time I called him - which I admit was a lot - he always took the call and addressed my concerns. When I went to visit Larry (my cat) the techs were always nice and friendly to me and very caring to Larry. They gave me a daily status report on him as well. Not that you ever want to be in a situation that your pet needs to be hospitalized, but if you ever find yourself needing one, this is the place. Every single person I encountered there was great. Read Less

I am giving 5 stars for saving my cat's life. Here is my story. My Archie boy 1 year old DSH I thought was coughing up a hairball for 2 days, but noting was expelled. At 11pm yesterday , his breathing started to look labored . Went to Bay Street animal hospital where I am very comfortable, and have been going for years. The doctor there gave him some steroids and some inhaler because it was NOT a hairball, she was thinking it was an asthma attack! BSAM wanted to do chest xray but their machine was down, so they sent me to South Shore Animal Hospital. As soon as I walked in the door the staff alerted medical staff that the cat with respiratory failure was here. The tech grabbed my cat in seriously less then 10 seconds and put my fur baby in the oxygen tank. Archie stayed there for a good 3 hours and they then took chest Xray and basically confirmed it was asthma. The quick intake of Archie into the oxygen tank really saved his life. So I rate 5 stars because of these reasons: 1) Took my cat in STAT! 2) Left him in oxygen to relax from car ride a while BEFORE getting him in chest xray. Rather then rush the xray, and stress him more 3)Tabitha* I think thats her name, was very compassionate as well as the lady at desk who helped me fill out paperwork b/ I was so upset. 4) The Doctor (nice lady) was very thorough 5) After his treatment his breathing was almost perfect . The only cons I had were I feel the the Xrays didnt need to be reviewed further by radiologist at an addition $85, they were pretty clear and plain to see.... In an emergency, I feel they did exactly what they are there to do, Save my pets life, and then follow up with regular vet for next course of treatment. Are they expensive, Yeah it was 1 Am and it was an emergency...I dint expect to walk out paying $200....I knew it would be closer to $500-$1000. Overall, In an emergency I trust them to keep pet alive. Read Less

Sadly, yestersay my 15 year old cat woke us up at 6am As it seemed he was choking on something and started gasping violently for air. As my husband tried to do everything he possibly could to keep him alive, I frantically found this hospital using a google search on my iPhone. The woman who answered the phone was so calm and compassionate on the phone as I was bawling my eyes out and told me to bring him in. My kitty passed away right here at home but We went to the hospital anyway and Dr. Dorsey made the official news. I am writing this review to let you know how kind and compassionate all 3 ladies were while we were there. We chose to have our kitty cremated and his ashes will be sent to us in the mail. they even offered to give us his paw prints as a memento which we graciously accepted. So thank you so very much to Mary Grace, Dr. Dorsey and Jailene for providing us with a little bit of comfort in our grief. We will never forget the kindness and sympathy you showed to us that sad sad morning. Read Less

Unfortunately this is a corporation and this hospital doesn't make the prices. Working in this field for many years I would have to say this hospital has very dedicated veterinarians and vet technicians. They provide the best care they can offer and try to do what they can to meet the clients financial needs while still providing the best treatment for their patient. Read Less

Unfortunately this is a corporation and this hospital doesn't make the prices. Working in this field for many years I would have to say this hospital has very dedicated veterinarians and vet technicians. They provide the best care they can offer and try to do what they can to meet the clients financial needs while still providing the best treatment for their patient. Read Less

Dr Panarello is amazing and so are all the vet techs. This is the sole reason I put up with the horrible attitude from the ladies at the front desk. One in particular, middle aged women dark brown hard, usually in a ponytail - might just be the nastiest person I've ever encountered, not sure if this is just a personality trait of hers and she doesn't even know she's being so rude and quite frankly just plain mean. I have never had even close to a pleasant experience with her or all of them for that matter and I consider myself a nice person, I am respectful of every one. God forbid you should ask what you're being charged for.. they get even nastier than usual. Not to mention the only reason I ask now is because they over-charged 2 other times. Read Less

STAY AWAY FROM THIS PLACE. *UNREAL. Never thought I could be treated like this from ANY business. I took my cat here to be treated for diabetes- BIG mistake. I'm in the hole for over $1,500 and my cat is worse than before. Terrible service, horrible attitudes and the vets talk down to you like you are a moron. Very clear *ALL they care about, is the MONEY*. Don't get fooled by their hackneyed expressions of "WE CARE for YOUR ANIMAL" Please...If you work hard for your money and love your pet- not the place for you.. Heres my story: It started off bad from the beginning when they never knew who I was when I called and could never find my cats file.. On the first visit they wind up doing all the same tests that were done a week before at another vet clinic- *note: tests, which didnt need to be done again.. OH! Well, we lost your file! , I was told again. Because thats an acceptable excuse! So I get nailed for a crazy bill.. Anyway, vet winds up prescribing my cat Humulin N insulin.. The stuff does nothing for his condition. Weeks go by, still doesnt work. I finally bring him back about a month later His sugar is very high. So, the vet asks me why he is on Humulin N? I was in actual shock I slowly explained to her that YOU, NOT ANOTHER VET, PRESCRIBED IT TO ME! I was waiting for Ashton Kutcher to pop out and tell me I got PunkD, bra So, she then prescribes me with Lantus after I say I need something that wont be too expensive. I was told it was a little more $.. Well they wanted $300 a month for it, when I was paying $30 for the Humulin N WAIT! It gets better! So, Im at another vet now and hes reviewing the cats history and says your cat has a UTI? Do you know about this? They didnt mention to me that my cat has a UTI or prescribe me with any antibiotics or medication, despite them having this information in front of their face. Well, Ashton Kutcher never showed up and this place is a joke and should not exist. Clear result of when commercialism meets veterinary medicine- terrible care, unnecessarily drawn out and expensive treatments and underpaid workers. If you love your pet and want to save time, money and aggravation- dont come here. Read Less