TL;DR: Don't go - even if you live close (like me), you'll save time, money and stress going to literally anywhere else. Main vet and some staff are nice, but reliability, proper management, and custo... Read More
TL;DR: Don't go - even if you live close (like me), you'll save time, money and stress going to literally anywhere else. Main vet and some staff are nice, but reliability, proper management, and customer care are nowhere in sight. Unless you like waiting an hour past your appointment while watching multiple staff members sit on their phones and being called back after your appointment because they forgot to send you home with the right medicine (again).The number of one star reviews, most of wish "wishing for 0 star option", speaks for itself, but I'll explain my experience since the staff, Presley, dared me to.... I live within a few blocks, and have two dogs, so I thought a neighborhood vet was going to be great. While initial visits, when the business was new, went well, it wasn't log before I started going back to Astoria as my primary vet after I waited an hour past my scheduled appointment, watching a family cry over their sick pet the entire time. A literal hour. The staff did not ONCE ask if they could do anything, nor offer the family privacy by taking them to one of the back rooms to wait. It was not busy, as usual, so I'd find it hard to believe that all the rooms were occupied (again, it was a full hour of waiting and witnessing this).That was about a year ago. Presently, one of my dogs needed a vaccine booster, and since this is an extremely simple procedure, I decided to give them another try. I called, was told "if you can get here before 12:30, we can see you" - great, I get a confirmation for a 12:15 appointment, and get there at 12:10, two other families in the waiting room. At 12:30, one of the other families gets up and says this is ridiculous, tell me what I need to tell another vet so I can go take care of my pet. They leave, and the front desk staff mocks them, in front of other customers. Cute. Around 12:45, the other family in the waiting room is called back while one comes out, pays and leaves. 12:55, front desk calls the gentleman who left saying they forgot to send something home with him. I also get up to ask "When can I expect to see someone for my 12:15 appointment for a shot?" Guy at the front desk goes into the back, where 4 staff members have been visibly sitting on their phones the entire time, and comes back with Presley, the other staff member working the front desk. She continues to explain that they are extremely busy - "Oh, I've been here for an hour and I have seen one customer, and I can see you guys in the back being not busy so I guess I'm confused." She explains they have seen 9 customers this morning, but agrees that those customers are not here so I'm a little confused about the attempted boasting. I then say that "I'm sorry but if you can't see me 45 minutes after my appointment, after asking me to get here early, I will have to leave and give you guys a poor review" and Presley literally looks me in the eyes and says "Would you like me to inactivate your account?" Gagged! She flexes on me for saying that it seems silly to make me wait 45 minutes past my VACCINE SHOT appointment when the clinic has been next to dead empty the whole time. I smile, say take care, and leave. Customer service at its finest :) Read Less