Nicolina Ostwald

3 Aug 2023

REPORT

My dog was seen here for a bite in September of 2022. I was scammed in to paying for a surgery that he 100% did not need. I paid $2373.83 because I was concerned the puncture holes in his leg wouldn't... Read More

My dog was seen here for a bite in September of 2022. I was scammed in to paying for a surgery that he 100% did not need. I paid $2373.83 because I was concerned the puncture holes in his leg wouldn't close. Instead of assuring me they would, cleaning the wound, and sending me on my way, they performed a long and painful surgery on my dog. Shortly after the surgery and after we got home the stitches popped open. I once again became very concerned that the puncture wounds would not properly heal. At a follow up visit I expressed this to the vet, and MIRACULOUSLY NOW THEY WOULD HEAL ON THEIR OWN. Seems very odd to me that two of THE EXACT SAME holes would now heal on their own. Prior I had to pay $2300 fucking dollars to heal them. BUT WAIT, I STILL OWE THEM $130. I was also very straight forward about paying for everything up front on my first visit. I wanted to pay for follow up visits and everything on that first payment. MIRACULOUSLY they still say that I owe them $130. Now my other dog can't be seen at Wheatfield Animal Hospital, because my $2300 wasnt enough. DO NOT GO HERE UNLESS YOUR PET IS A BREATH AWAY FROM DEATH. Read Less

Lindsey Koz

21 Mar 2023

REPORT

If you want to loose your pet, watch them suffer and be in debt then this is your place. I took a dog there I had just took in. They kept the dog for tests, did surgery and sent him home. I was told t... Read More

If you want to loose your pet, watch them suffer and be in debt then this is your place. I took a dog there I had just took in. They kept the dog for tests, did surgery and sent him home. I was told the dog was stable and doing good. I bring him home and he's falling everywhere (he's got 2 Incisions) and walking Into walls and everything. I bring him back Sunday morning and was told they are sorry no one informed me he is blind. The falling all over was apparently from the anesthesia. Go back home the dog is still falling over won't stay still falling on his stitches on his stomach and walking Into things. Next morning I find him seizing and foaming from the mouth. My husband takes him back to green acres and says to stabilize the dog and he's not paying another dime (we already paid $9500) they take the dog in back put my husband and mom in a room and a vet comes to speak with them. He's telling her what is happening and showing her videos of the dog and what has been happening and about 20 mins in he asked if the dog was stabilized. The vet said no he's in back seizing bc my husband didn't clarify apparently that he wanted to dog stable. He went and made the payment for $380 to euthanize the dog at this point and the vet finally agrees this dog will not get better. Now we request the files on our dog and find put he was not fine, May have had something neurological with him , he's not responsive dragging his legs and dr biesinger had told us he was doing good and hes good for surgery. Another vet also noted about the possible blindness in the notes and also stayed "did not discuss with owner" I would have never put this dog thru surgery and made him worse and completely mentally disabled if I was told what the notes state. This place is inhumane and totally lied to get thousands of dollars not telling me the actual state of my dog. Leading me to believe he's fine and also fine after surgery when in reality this dog was just tortured for 4 days straight before he went thru his awful time waiting on a table to die bc no one had a care about him being stabilized until they were paid. This is absolutely disgusting to treat a living breathing thing in this matter. I'm absolutely appalled at how any of these people can be allowed to treat animals. Read Less

Daniel Baker

10 Nov 2021

REPORT

So, I cried today, and really fighting back tears as I write this because I am so moved and grateful for the extra effort the Green Acres team invests in the ongoing concerns of my furbaby. Last mo... Read More

So, I cried today, and really fighting back tears as I write this because I am so moved and grateful for the extra effort the Green Acres team invests in the ongoing concerns of my furbaby. Last month, the Green Acres team provided emergency medical services for our boy, including the identification and removal of a tumor as well as extended post-surgical hospitalization that was required to stabilize him so that he could come home. They were amazing in how they cared for our kid and the compassion they showed to us. As our family now explores oncological options for the post-surgical treatment of our kid's cancer, the team at Green Acres has been extraordinary (and I can't stress this enough) in their follow-up and in addressing any questions/concerns post-discharge. We are exploring the option of dna-sequencing of the biopsy through FidoCure in an attempt to find optimal targeted clinical therapies for the GIST cancer. FidoCure is an FDA approved option, but relatively new for most veterinarians because of the small number of parents that enter oncology for their fur-kids. Late yesterday, I asked Green Acres about obtaining tissue from the tumor sample that they had previously sent to IDEXX for testing (including immunohistochemstry). I wanted to know if IDEXX keeps the sample and whether or not that sample could be used by FidoCure to be tested. They checked and called me back and said that IDEXX maintains the sample for 3 years, but would need to check to see if the sample could be used for FidoCure. Early this morning, Green Acres called me back to tell me that they set up a zoom call for this morning with FidoCure to better understand the diagnostics and tissue sample requirements. Green Acres is AWESOME. I'm crying as I write this - they have been and continue to be extraordinary in every single way! From the the kind and professional front desk taking my calls, to the patient and kind assistants/techs returning my calls, to the compassionate doctors addressing my concerns - this team is the GOAT (Greatest of All Time)!!! Thank you to every single member of the Green Acres team! It bears me repeating the following (from my other review): Pet ownership has increased significantly during the pandemic. Meanwhile, fewer people relinquished their pets during that time, so all of the existing and new needed ongoing care. As we worked from home and spent more time with our pets, we've had more opportunities to notice bumps, limps and other ailments that could typically go untreated. Vets were already struggling to meet the pre-pandemic demand, with veterinary schools unable to churn out enough doctors and techs to fill the void. Emergency veterinary care can be a difficult job under normal circumstances, it's nearly untenable during these times. I've worked in a lot of fields, held different types of jobs, in various organizations with different teams. I've worked in customer service. I've interacted with customers that are figuratively drowning - where their survival instinct is running full speed, and they don't even realize they are drowning you as their survival instinct causes them to try to use you as a floatation device while you are trying to help them. And those jobs I had were not in a medical field. My experience in customer service leads me to know that some clientele "are from hell," and some "have been through hell": - Those clients that "are from hell" will never be satisfied and always rude. - Those who "have been through hell" are normally kind, polite, generous individuals, who, through a series of unfortunate incidents, are now at the end of their rope and short tempered - you've caught them at the end of many horrible and frustrating experiences. A lot of people (including members of the Green Acres' own team) "have gone through hell" these last 20 months. And we who have gone through hell now have a sick "child", and we land at their door. In my observations over the last four weeks, the Green Acres team presents the same kindness, compassion and professionalism of those that "are from hell" and those that "have been through hell." Because, well, sometimes you can't tell which is which, and you need to give the benefit of the doubt, and treat everyone with compassion and kindness even when they show you little or none. Because, that is the job when you are in a life-critical field. To make a career in emergency care, it's not a job, it's a lifestyle. The Green Acres team is "all-in". The veterinary staff at Green Acres are one of the few in the area that provide 24x7x365 emergency services. Right now, the demand for their services and on their limited resources is catastrophically high. I know you are scared, frightened, feeling helpless when you come to their door. They are all doing the best they can. Please try to be kind to them. Read Less

Steven colosi

9 Oct 2021

REPORT

If I could give a negative review I would! Honestly why are you still requiring people people to wait in the car when everything is back open ? Is it to rip people off ? I went there Tuesday to get a... Read More

If I could give a negative review I would! Honestly why are you still requiring people people to wait in the car when everything is back open ? Is it to rip people off ? I went there Tuesday to get answers to why my dog was sick and all I got was maybe this maybe that but not a goddamn answer! So I paid over $1000.00 to have test done and nothing was answered! The only thing that was suggestive to keep my baby over night and of course charge me more money … so they prescribed medication for him mind you I can’t use and has not been touched because after you guys gave my baby a shot with fluids and antibiotics he came home and had 5 SEIZURES that night so I called you guys and asked questions about what was going on and of course couldn’t answer anything but wanted me to bring him there and charge me another 133 for a emergency vet check up and on top of that you guys would prob want to do another X-ray and blood work so I was not doing that again ! Needless to say I had to make the hardest decision Wednesday morning ! I will never recommend your clinic you guys are a joke and a total rip off !!! Read Less

William Sharples

5 Jan 2021

REPORT

Please chose another hospital for your pets. I have never had a worse experience and won't be getting a second chance. Took the recommendation of my vet (Kenmore Animal Hospital) and went to Green... Read More

Please chose another hospital for your pets. I have never had a worse experience and won't be getting a second chance. Took the recommendation of my vet (Kenmore Animal Hospital) and went to Green Acres due to the vet not having an opening for 2 weeks. I will be switching vets due to their recommendation as well. Your animals deserve quality care just like my good boy did. Unfortunately this place will not provide it. RIP Lincoln Read Less

Nicole F.

20 Jun 2019

REPORT

I know this is alot to read, but please take the time out of your day.So as some of you know my dog got attacked pretty bad by another dog on Father's Day June 16th, 2019. We called Grand Island Small... Read More

I know this is alot to read, but please take the time out of your day.So as some of you know my dog got attacked pretty bad by another dog on Father's Day June 16th, 2019. We called Grand Island Small Animal Hospital they did not have a doctor on duty they referred us to their second location Green Acres Small Animal Hospital because we needed an animal hospital that was open. By the time we got home and found our dog it was 10 p.m. We arrived shortly after 10 p.m. the doctor came in and looked over the dog and then send the vet tech in for billing they told us it would be $745 unless he needed stitches, in that case it would bring the total bill to $980. I told them money was not a problem please just save our beloved pet Teddy, he left to writeup the bill and then came back into the room and said it was going to be $980 without ever even checking to see about the stitches. My wife looked at me and I looked at her and just said whatever just fix the dog. We were there about an hour and a half they walk our dog back out to us and he was still bleeding out of his back leg where his muscle was ripped out very badly. I noticed they put two stitches in his front arm & nothing with the back leg. The dog was completely covered in blood still. They just shaved a few spots (not to mention they cut the dog with their Clippers) but they reassured us the bleeding would stop and our dog would be okay. We arrived back home shortly after midnight the dog was crying horribly in excruciating pain. We looked up the pain medicine they gave us it turned out to be ibuprofen for dogs. I called the vet back and said my dog is in excruciating pain and bleeding an awful lot still he told me we could bring him back in, but we have to pay for another visit but they can give him a stronger pain medicine which we would also have to pay for. I was so upset told them I would call them back. My wife and I decided to see if the dog would get better without them. But after two days the dog is still crying in pain and bleeding horribly. We decided to call them, once again they wanted to charge us for a full visit and whatever else the animal needed. I reminded them that I had already paid for the stitches that should have been done and with the amount of Bones showing in the dog's leg. They should have gave us better pain medicine from the beginning. They still wanted more money so I advised them that I was going to social media and I was going to tell the public what they did to my beloved dog, at this point a gentleman got on the phone and apologized. He said bring the dog in we are terribly sorry for your experience we agreed to take the dog in. So we packed up the car and drove back to the Green Acres Small Animal Hospital. We sat in the waiting room for an hour and 15 minutes watching other customers come in and leave. we asked at the front desk why we were not being seen yet our dog is bleeding bad she said these customers had appointments already. Meanwhile these animals that were going in there were playing and not in immediate Medical Care. My dog was bleeding very badly finally we left and headed to another veterinarian's office. So as we're sitting at the other veterinarian's office approximately 50 minutes passed we get a phone call where did you guys go? We are ready now to bring your dog in. This would have been well over two hours my dog would have been dead if I waited any longer I said and hung up the phone. Be very careful with your Furry Friends what veterinarian's office you choose because it can be the difference between life and death!PLEASE SHARE TO KEEP PEOPLE AWARE & SAVE A PET Read Less

Justin W.

9 Jun 2019

REPORT

I was here ONLY for rabies vaccination & physical examination for my ferret.So for ferrets, they are very prone to allergic reaction to vaccinations so my ferret was given anti-histamine medication pr... Read More

I was here ONLY for rabies vaccination & physical examination for my ferret.So for ferrets, they are very prone to allergic reaction to vaccinations so my ferret was given anti-histamine medication prior to the actual procedure. For some reason, the vet assistant said she had to take my ferret away from the examination room for the anti-histamine? That just does not make sense to me at all. I don't even know if they actually did administer anti-histamine to my ferret at all. What if he shows signs and symptoms of adverse effect to the anti-histamine? Like I need to be there for my ferret. So when they brought my ferret back to me, I insisted to have the rabies shot done in front of me and that I must witness the entire physical examination. After an extreme long wait regardless of my appointment, I finally met with the DVM, Corey Biesinger. Dr. B/ any of the other DVM's are not specialized in exotic animals/ ferret. (Again, my main purpose of visit was to get a booster rabies shot) But Dr. B was very friendly and his physical examination was very thorough which covered basic vitals/ visual/ auditory/ musculoskeletal/ neuromuscular/ gastrointestinal/ cardiovascular/ pulmonary/ integumentary/ renal & reproductive systems. He explained everything before progressing to the next assessment. He made sure all of my questions and concerns were answered before leaving. Dr. B is a great, professional, caring, and ethical vet. I highly recommend Dr. B.The reason I am giving 4 stars is because the vet assistant could have done a better job and they, in general, could have done a better time management. Should not overbook patients to prevent no show. Read Less

Deborah G.

23 Mar 2019

REPORT

I didn't even want to give one star, that's how badly I feel about this place. My daughter has been there a few times out of necessity. First with her Cavalier King Charles age of 10 who clearly had a... Read More

I didn't even want to give one star, that's how badly I feel about this place. My daughter has been there a few times out of necessity. First with her Cavalier King Charles age of 10 who clearly had a stroke. We knew we were going to half to say goodbye to him as his whole left size was paralyzed. She was told she could wait in the waiting room or surrender him to the tech! They were busy. My daughter refuse to hand him off. Oh and they wanted her to pay up front before even being place in a room to be seen. Then gave her a hard time refunding her when she decided to take him to Genesee Emergency Vets. (Who by the way were wonderful.) She just had another experience just as bad there. She only went there because it was after six on a Friday night and her puppy was throwing up and not acting right and was afraid to take the extra time to get to Genesee Emergency. She was sure she had a blockage. They did get her in a room but only by having to pay first to be seen and checked. Then came X-rays. There did seem to be a blockage and surgery was going to cost $6000.00! Are they crazy!!! My daughter is now so upset, doesn't have that kind of money, thinking she is going to have to put her down. This place wouldn't work with her in any way to come up with some kind of way for her to pay. It was all up front or nothing. She called around and was able to find Hamburg emergency vet open and was able to take her Puppy there. They told her that they could not figure out where Northtown Emergency Vets came up with a $6000 fee. Northtown is a major ripoff joint. They argued with her about how much of a refund she was to get back again and still she ended up paying for some things twice. They play on your emotions and your love for your animal to screw you over big time. Oh and the best part was when she told them she was leaving with her dog they asked her if she was going to get the issue taken care of! REALLY! That if she wasn't she could take the dog to the SPCA!!! This place doesn't care about your animal or you, just about how much they can make off of you! If you can find another place to take your fur babies in an emergency situation, please do so. I have named two in this review that I would go back to in a heartbeat. The only thing they care about is how much $$$ they can get out of you. Not about the care they can give your pet. Throughly disgusting and UNBELIEVABLE!! Will never go back there! Read Less

Sam C.

10 Mar 2019

REPORT

If you have non emergency issues with your dog, you'd better see at least three doctors here because the first two will probably get it wrong. And that's after you waste countless hundreds of dollars ... Read More

If you have non emergency issues with your dog, you'd better see at least three doctors here because the first two will probably get it wrong. And that's after you waste countless hundreds of dollars if not thousands. They charge top price but give average at best service. All the owner cares about is $$$$$. Read Less

Marcy D.

18 Feb 2019

REPORT

Sadly my puppy Jack got into some poison so I took him here immediately. The staff was great and they took wonderful care of him. I was even refunded $26! Thank you!

Carole S.

4 Jan 2019

REPORT

Extremely expensive. Payment expected up front and further tests to determine if treatment was effective was based on ability to pay in advance. I would never return to this office.

N J.

4 Sep 2018

REPORT

I have never been more disgusted with a facility in my life. Our dog needed emergency medical attention and ended up she needing overnight care. When calling to follow up the next day we were left wit... Read More

I have never been more disgusted with a facility in my life. Our dog needed emergency medical attention and ended up she needing overnight care. When calling to follow up the next day we were left with unreturned phone calls. We had to show up get answers when we were left waiting in the waiting room for 4 hours before any answers and our dog being released back to our care. Not only were we left getting ripped off we were left with no apology as well.NEVER TAKE YOUR ANIMAL HERE!!!! Read Less

JOHN CASE

27 Jun 2018

REPORT

Recently I lost my Baby Bubbles 6/26/2018. But I will always be grateful to the staff there at Green Acres. Dr. Bernat was so caring and professional all those previous years. I thank you always fo... Read More

Recently I lost my Baby Bubbles 6/26/2018. But I will always be grateful to the staff there at Green Acres. Dr. Bernat was so caring and professional all those previous years. I thank you always for all their caring and dedication. I am sure Bubbles appreciated it too. Thank you. Read Less

Matthew Schultz

1 Jun 2018

REPORT

We had to take our dog in for an emergency (which he passed) but from walk in until passing, they were attentive and caring. Made sure he was comfortable and did a great job providing a paw print cast... Read More

We had to take our dog in for an emergency (which he passed) but from walk in until passing, they were attentive and caring. Made sure he was comfortable and did a great job providing a paw print casting for us to pick up the next day. Read Less

jodie johnston

29 May 2018

REPORT

They took amazing care of my kitty, Gypsy!!! She was there for 4 nights and kept me informed at all times. Not only do they take care of their patients medically but they treat them like they are th... Read More

They took amazing care of my kitty, Gypsy!!! She was there for 4 nights and kept me informed at all times. Not only do they take care of their patients medically but they treat them like they are their own. The whole staff is there for the "parents as well". I have 7 cats and a dog and I'm transferring them all over to Green Acres. Read Less

Mark Henry

25 May 2018

REPORT

This was back in 2009 or so, but I tell everyone this story to make sure they think twice about this place. My dog was having an issue choking on something and he seemed to also be having trouble goi... Read More

This was back in 2009 or so, but I tell everyone this story to make sure they think twice about this place. My dog was having an issue choking on something and he seemed to also be having trouble going to the bathroom so I took him for a visit. The doctor wanted an x-ray and quickly determined there was some sort of blockage in his digestive tract and wanted to immediately move forward with surgery. $3,000+ surgery. I found this alarming and pressed them as to why we needed to jump to that so quickly and the doctor suddenly was doing the "Uh, well, ummm..." routine and I asked if there was anything else we should at least try before resorting to splitting him open. Like magic, a $35 shot of barium was suggested and gee whizz, that did the trick. My dog was fine and dandy and had a follow up the next day clearing him. If I hadn't pushed this woman to start at the start of the problem, she would have gladly boned me out of 3K for no reason other than to make some cash. My dog is now coming up on 16 and is still in great shape and is happy seeing another vet who is more into caring for animals and not bullshitting patients and trying to dupe them into unnecessary surgery. The only regret I have is not filing an official complaint back then, but at the time I was happy enough to have my healthy buddy and the knowledge he'd never be going back there again. Read Less

Elizabeth Shick Orloff

17 May 2018

REPORT

If I could choose zero stars I would. Vet Corey was the worst I've ever met. He told me my dog was nearing her end and then proceeded to recommend I do a $400 trial of laser therapy. She was there for... Read More

If I could choose zero stars I would. Vet Corey was the worst I've ever met. He told me my dog was nearing her end and then proceeded to recommend I do a $400 trial of laser therapy. She was there for a UTI. He decided on a particular prescription and chose NOT to mention it was over $300! When I asked about the significant change in cost from what I am used to, he told the receptionist to tell me that clearly the other meds didn't work. To be crystal clear, I have spent a lot of money on all of my pets to be sure they are cared for. Never have I met someone who didn't even have the respect to alert me of the cost or explain the benefits of the investment. Read Less

Lori Guarino

13 May 2018

REPORT

Thank you SO very much Lauren, Sandy and Dr. Parkhill for being extremely helpful during such a difficult diagnosis with my fathers “everything” Lenny Tyler. You recognize the human-Animal bond & for ... Read More

Thank you SO very much Lauren, Sandy and Dr. Parkhill for being extremely helpful during such a difficult diagnosis with my fathers “everything” Lenny Tyler. You recognize the human-Animal bond & for this we are so very thankful! Dr. Parkhill, you are very thorough & created a treatment plan we could feel good about. I thank you for taking the time to speak w/ me out of state, so that I could be there in my way for my Dad & Family.Read Less

Tammy Feild

3 May 2018

REPORT

This was our first time using Green Acres for boarding and I am so thankful there was a doctor there! My dog was not feeling well while we were out of town and Dr. Parkhill called me to let me know th... Read More

This was our first time using Green Acres for boarding and I am so thankful there was a doctor there! My dog was not feeling well while we were out of town and Dr. Parkhill called me to let me know that Sam was not feeling well and if they could give him medicine. It is good to know that if anything happens with your animal someone is always there watching them and there to help! Read Less

Leah Pitisi

27 Apr 2018

REPORT

After calling around a bunch of places to find an emergency hedgehog vet I stumbled across green acres. I called and explained that my baby had something around his foot and by the time I got there th... Read More

After calling around a bunch of places to find an emergency hedgehog vet I stumbled across green acres. I called and explained that my baby had something around his foot and by the time I got there they had everything ready to go and we were seen within 10 minutes of arriving. Staff was energetic and kind hearted, despite the 1am time. We were done within 30 minutes and were sent home with medicines free of charge (they received a donation).the staff made me feel better and all and all I left feeling better and so did my little boy. Thank you so much. I hope to never need you again, but if I do, I’ll be headed straight to you guys! Read Less

Shontay Barnes

24 Apr 2018

REPORT

The staff is absolutely amazing. They deeply care about their patients. My boy was there for almost a week but I was able to visit him every day at any time. They called me with updates while I was at... Read More

The staff is absolutely amazing. They deeply care about their patients. My boy was there for almost a week but I was able to visit him every day at any time. They called me with updates while I was at work and made sure that I understood all the care that he received and provided me with post-op information when I took him back home. Read Less

Hannah B.

19 Apr 2018

REPORT

The employees are very nice at this hospital but the management sucks. One of my friends use to work for them and she said that the movement sucks because they cut her from full time to part time beca... Read More

The employees are very nice at this hospital but the management sucks. One of my friends use to work for them and she said that the movement sucks because they cut her from full time to part time because she was " brunt out and stressed" but she wasn't. So they moved her to part time. Then the movement lied strate to her face and said " that her hours were going to be cut because the higher ups were giving her manager a hard time because there was to many people Wednesday". So she sat down with her manager and the hospital manager and asked what was going on. And she got some constructive criticism which she can handle but what hit the home was that the hospital manager said that she"needed to do a better job cleaning. " So she pulled her manager aside after the sit down and asked her what that ment and the her manager just said "I don't know because you make sure that everything is clean and neat." So she got frustrated. So that is why I will never work for this hospital. But hey if you don't mind being lied to then this is the perfect hospital for you. Read Less

Mary Giuseppetti

16 Apr 2018

REPORT

Worst business model of a veterinary practice that I have seen. They were willing to risk the life of a dear Pet because I could not be there to hand them a check. My sister‘s dog was ill and she did ... Read More

Worst business model of a veterinary practice that I have seen. They were willing to risk the life of a dear Pet because I could not be there to hand them a check. My sister‘s dog was ill and she did not have the money to pay for the urgent care needed. I was called and offered my sister the money to cover the bill. Citing the law which I am assuming they meant the patriot act, they would not except the check that I wrote and my sister took to them. I was unable to go to the facility myself so I provided a picture ID with the check. I talked to the supervisor, Krysta, who checked with the main office and stated this would be adequate. They then gave the check to my sister and told them it was declined. This clearly is not the case as the funds were drawn from my personal bank account from an American bank. And it should be noted that this is a local bank as well. It should be noted they were willing to take my personal credit card number over the phone without any identification being proven. Read Less

Kelly Fleck

9 Apr 2018

REPORT

Had always taken my dog to another facility, but moved recently so Green Acres was much closer. For my dog’s first appointment, I was told to arrive early to fill out paperwork. The paperwork took 30 ... Read More

Had always taken my dog to another facility, but moved recently so Green Acres was much closer. For my dog’s first appointment, I was told to arrive early to fill out paperwork. The paperwork took 30 seconds to fill out and we were left waiting. My dog has high anxiety and was barking loudly at the other customers and dogs. 15 minutes past his appointment time, I asked if it’d be much longer and the girl told us they were just waiting on an empty room. Two dogs that came in a...fter mine were taken. We waited another 20 minutes and a third dog that arrived after us was taken. I told the girl we were leaving and she just said “ok”. Not once did anyone apologize for the wait or empathize with the fact that we were struggling to keep a frightened dog quiet. I’m glad we left - Green Acres may have gotten 45+ minutes of our wasted time but they did not get my money. See More Read Less

Cheryl Thomas

5 Apr 2018

REPORT

We have been coming to Green Acres for years, and unfortunately we had to say goodbye to our 12 year old lab. We are so thankful for the staff and doctors who took great care of our baby when he was s... Read More

We have been coming to Green Acres for years, and unfortunately we had to say goodbye to our 12 year old lab. We are so thankful for the staff and doctors who took great care of our baby when he was so sick. They definitely make you feel like your family when youre there. Read Less

Nickol C.

7 Mar 2018

REPORT

This place is so backwards. It all started when our dog was having seizures and we rushed him there on a Sunday night in 2016. He stayed two nights and they seemed to do a terrific job catering to him... Read More

This place is so backwards. It all started when our dog was having seizures and we rushed him there on a Sunday night in 2016. He stayed two nights and they seemed to do a terrific job catering to him. From that day forward it has been a slow downward spiral. Torture for our family dog and us. We kept my dog there. For his regular routine visits and blood work, seeing how that vet addressed the issue in the first place. He was placed on a high dose of pheno. The first 9 months it maintained his seizures but he wasn't the same dog. He was out of it most of the day. Then he started having seizures again. Because of his grogginess I refused to up his pheno. So the vet put him on zonisimide. That didn't help at all he seized all the time. The vets cure to the problem put him on both. Mind u that now 5 pills twice a day. After that we informed them my dog still had about 3 to 4 seizures per month. If anyone has experiences there dog having a seizure its horrible. Their answer give him one and a half pills of pheno. Without even seeing him again. We got told this by one of their airhead receptionists after we called 3 times waiting for Dr. Bessinger to get back to us. Two weeks ago he had three seizures within 32 hours. We then called again to speak with the vet. His answer through the receptionist was to just give him another half a pill When he seized. My dog is 4 years old. Now yesterday we called there so they could write us a script for another months of pheno. Told us they would call us back...no call. Called this morning to tell them we would be by to pick the script up...we couldn't pick it up till after 7 pm. Go there. Everyone is clueless. First they gave us the wrong script. We went back in to wait for the doctor to write the right script. Wasn't that why we had to wait till 7 pm. Then we had to go to a 24 hour pharmacy. Green acres never called to approve the script. See after using one and half pills the pharmacy wouldn't give us the script because it was sooner than a month we were refilling. Now we have no meds. Should be a glorious night and who is going to suffer my dog and our family who has to watch this. Tomrrow after our script is filled we will be pulling his records. Horrible service! Read Less

Mamantha Sallone

4 Mar 2018

REPORT

This has to be the most wonderful place in the entire world. My 6 year old collie came in with DKA and pancreatitis. I was a mess and every single staff member made me feel so much better. They took W... Read More

This has to be the most wonderful place in the entire world. My 6 year old collie came in with DKA and pancreatitis. I was a mess and every single staff member made me feel so much better. They took Wonderful care of my dog and I never worried about leaving him with them. The price was unbelievably reasonable and they set me up with everything I needed for him when I brought him home. He was there three days and I was able to call and check on him anytime I wanted as well as stopping to visit! My little man is in great shape because of them and the amazing vet! I’m so thankful and would recommend them to anyone! Read Less

Stephanie Finucane

4 Mar 2018

REPORT

Love the vet and the staff. This place makes us feel right at home, and they treat us so well. Our dogs get excited when they hear the word 'vet'. We've moved further away but have made the drive for ... Read More

Love the vet and the staff. This place makes us feel right at home, and they treat us so well. Our dogs get excited when they hear the word 'vet'. We've moved further away but have made the drive for 5 years now because we love the people here that much. Read Less

mari G

2 Mar 2018

REPORT

They were nice up until the day came to bring my pet home after being there a while. Totally all about money! And Melissa at the front desk is impersonal, rude with attitude ( young oriental girl ) w... Read More

They were nice up until the day came to bring my pet home after being there a while. Totally all about money! And Melissa at the front desk is impersonal, rude with attitude ( young oriental girl ) who then told me it would be a month for a follow up appt, unless I wanted to pay extra. ???? Get yourselves some caring, sincere employees. I felt like a number and treated unkindly., esp from the teenagers at the front desk. Treat people with respect. I just hope my pet was well cared for. 0stars for that! Read Less

Jillian B.

6 Feb 2018

REPORT

I went to three different vets before I found Green Acres, and I will never go anywhere else! The staff is so beyond pleasant, friendly and understanding, it is such a breathe of fresh air. Dr. Parkhi... Read More

I went to three different vets before I found Green Acres, and I will never go anywhere else! The staff is so beyond pleasant, friendly and understanding, it is such a breathe of fresh air. Dr. Parkhill is the most wonderful vet in the world. She's adorable, funny, and so insanely good at her job. She cured my dog after three vets couldn't. She cares about your animal, and it shows.. you're not just a dollar sign them, and I'm so grateful I found Green Acres Small Animal Hospital. Read Less

Shelli Guedesse

18 Jan 2018

REPORT

I absolutely love it here they treat your pet as if they are the only pet in the world can't say enough about them from the front desk all the way up to the veterinarian's!! I have been bringing my fu... Read More

I absolutely love it here they treat your pet as if they are the only pet in the world can't say enough about them from the front desk all the way up to the veterinarian's!! I have been bringing my furbabies here for years Read Less

Cameron Fremont

18 Jan 2018

REPORT

My 8 month old pup got bumped by a car. When I got her her leg was bend and she had cuts and scrapes everywhere. Took her here late evening, they did x rays, blood work, and pumped her with fluid. T... Read More

My 8 month old pup got bumped by a car. When I got her her leg was bend and she had cuts and scrapes everywhere. Took her here late evening, they did x rays, blood work, and pumped her with fluid. They told me within 24 hrs I would hear from the x ray tech an also they would call me in the morning with an update... I never got the call and had to call them, which they could never give me Ana answer about the x ray tech or when if she could come home. I called multiple times... up to the 24 hrs and the said, were going I have to keep her another night. Here I am signing more paperwork. After that night I had to call again all day multiple times. We were way pst the 24 hr period to hear back about the x rays. Later that night I called and they said, she’s looking like she could go home. They said other than bumps and bruises she’s fine and to follow up with my vet. Once I went to my vet, they asked for more x rays. They got the report back 2 days later and found 6 broken ribs, a fractured pelvic and a fractured hip. I’m no expert but that’s a lot of things fractured to not see 1! Not happy at all, very money hungry business after I’m out thousands of dollars with my dog that now has fractures after finding out 1 month later. See More Read Less

Carmela Gentile

15 Jan 2018

REPORT

The doctors and staff are really great. When my dog needed to see the doctor because I came home to her toe touching and barely using her front paw, the receptionists were able to schedule me to come ... Read More

The doctors and staff are really great. When my dog needed to see the doctor because I came home to her toe touching and barely using her front paw, the receptionists were able to schedule me to come in right away. The doctor was great and made sure she checked everything that could be possibly be wrong. They took xrays and luckily my dog didn't break anything and is doing great now. Thank you so much to all of the staff and all of the doctors at Green Acres Animal Hospital. Read Less

Emily Allan

19 Dec 2017

REPORT

Took our cat here and we will never be coming back. We've gone to Green Acres four times in the past month, spent $800 on multiple tests and medications, and got no answers to what was going on with h... Read More

Took our cat here and we will never be coming back. We've gone to Green Acres four times in the past month, spent $800 on multiple tests and medications, and got no answers to what was going on with her. They said our next option was going to be a biopsy for another $800. We decided we wanted a second opinion, took her to a new vet, only ended up spending $100 and got an answer to what was wrong in the short span of 30 minutes. I definitely do not recommend taking your pets here, you'll only end up spending hundreds of dollars for nothing! Read Less

Charley G.

18 Apr 2017

REPORT

I had a horrible experience here...but the caring and compassionate staff at the Northtown Emergency Veterinary Clinic got me through the sudden, unexpected death of my dog.It's a situation no one wan... Read More

I had a horrible experience here...but the caring and compassionate staff at the Northtown Emergency Veterinary Clinic got me through the sudden, unexpected death of my dog.It's a situation no one wants to be in taking a beloved pet to an after hours emergency clinic. As far as I knew my 9 year old husky mix was perfectly healthy, playing ball with my kids in the front yard when he laid down in the grass and started having seizures. This was a Saturday evening on a holiday weekend. First I called another large emergency vet clinic in the area, the first one that came up on a frantic google search. I was told their waiting room was full, and to bring him in but we might not be seen right away... not what I wanted to hear. When I called Northtown they told me they would see him immediately, no appointment needed, so I rushed him over. They did require payment upfront, $95 for the initial exam, which I felt was completely appropriate and fair. That payment was handled along with some other minor paperwork after my dog had already been taken back to be examined by the vet. I see reviews complaining about the cost and I don't know what people expect, it's an emergency vet clinic and they don't work for free... Clearly the cost goes up from there depending on the situation and what needs to be done.Dr Burke was the vet who saw my dog. She came out to speak to me directly after just a few minutes. She told me in no uncertain terms that his prognosis was not good. She explained that even if she took extreme measures to try to save him, he was dying. Although this was heartbreaking news, the last thing I want in a situation like this is a clinician who waffles or is unsure of what to do. She explained everything in terms I could understand, and we agreed to euthanize him so he did not suffer. She brought me back right away so I could be with him when the injection was given, and I was with him for his final moments.I was a wreck, and I can't imagine how difficult it is for the staff to watch this kind of situation over and over. I'm sure they have seen it hundreds of times, but they all handled it with the utmost professionalism and respect, from the vet to the techs to the people at the front desk. They gave me all the space and time I needed to process it and get my act together. I left and came back with my wife and kids to say goodbyes, taking up an exam room for a good hour. I never felt rushed or pressured. They took a paw print so we had a piece of him to take home with us, and gave us options for how to arrange for burial or cremation.If you have a pet emergency and you live in the Northtowns, this is the place I would recommend you go. Yes, I had a horrible experience, but the people here were fantastic and I want to thank them for everything they did to help me through it. Read Less

Robin Cosentino-Schultz

24 Feb 2017

REPORT

I brought in my 11 year old small dog first thing in the morning for her teeth to be cleaned an possible tooth extraction if needed . The vet new her from her Visit prior that she is nervous being out... Read More

I brought in my 11 year old small dog first thing in the morning for her teeth to be cleaned an possible tooth extraction if needed . The vet new her from her Visit prior that she is nervous being out of her environment, mind u she was also my life and helped with my panic anxiety, we both even had allergies... well I explained to the staff in the morning I wanted her done first cause I didn't want her stressed being away from me so long , they said no problem. I told them I didn't have a good feeling about this and they said we promise she will be fine . I called to check an of course they did not get to her until 3 hours of her being there , she is a small dog . They told me her blood work came back normal an they were cleaning herr teeth and the vet will call me . Vet calls me an said she is still under , I got very upset an said that its been too long 3 hours is too long for her he said they that would stop the rest of the x-rays an wake her up, I told the vet I was told this was only going to be an hour long . 20 minutes later he called an said we have a problem , went to wake her up she stopped breathing an then her heart slowed ... I had to ask if she was gone an the vet said yes !! All I remember was screaming/ crying . I told her to be a good girl and gave her kisses that morning having no idea it would be my last . When we arrived to see her they took forever bringing her to us , there was employees Laughing in the back while we were crying , the vet said they worked 30 minutes on her but looking back at the phone records there was no way . They brought her to us an her head / ears were soaking wet she was wrapped in a blanket with holes . I am unable to work or even function at this time ...I am a mess and my kids are too . So much should of been done differently!!!!Read Less

Cheryl Caldwell-dutton

14 Feb 2017

REPORT

my fur baby passed away early this morning and I brought her here the staff were so sweet and caring which meant the world to me and my husband . they also made me a clay keepsake with my baby's paw p... Read More

my fur baby passed away early this morning and I brought her here the staff were so sweet and caring which meant the world to me and my husband . they also made me a clay keepsake with my baby's paw print on it. I picked it up later on that afternoon now that made me cry the whole way home.it was the best most thoughtful thing for them to do for us and for that I am forever greatful thank you to all of your staff and the overnight staff who helped us at 3am this morning thank you Read Less

hillary wu

4 Jan 2017

REPORT

Coming here every 20 days to see Dr. Bernat for my dogs elbow dysplasia. She is a very responsible doctor, telling you everything you need to know on hot to take care a young dog with elbow dysplasia.... Read More

Coming here every 20 days to see Dr. Bernat for my dogs elbow dysplasia. She is a very responsible doctor, telling you everything you need to know on hot to take care a young dog with elbow dysplasia. Also very caring towards my dog she always enjoys meeting up with her. The front desk is the friendliest of the 8 clinics I've been toRead Less

Lauren Amy

20 Dec 2016

REPORT

As the director of a local rescue, I was placed in a difficult situation of receiving 2 dogs who needed to be examined by a vet. I called other vets and they were unwilling to accommodate us. I contac... Read More

As the director of a local rescue, I was placed in a difficult situation of receiving 2 dogs who needed to be examined by a vet. I called other vets and they were unwilling to accommodate us. I contacted Green Acres and they not only offered to see us, the vet on duty stayed late so that the dogs could be seen. It is refreshing to see the well being of a dog prioritized over other matters and we greatly appreciate their courtesies to us! Read Less

Dana Sargent

8 Dec 2016

REPORT

I highly recommend Dr. Parkhill to anyone looking for care for their frenchie. She is very knowledgeable and takes the time with you to explain in detail.

Jessie Smith

29 Nov 2016

REPORT

Thank you to everyone who helped our dog Chibs last night. We were so worried, but this staff helped so much. They're extremely caring and passionate about their patients. He's doing a little better t... Read More

Thank you to everyone who helped our dog Chibs last night. We were so worried, but this staff helped so much. They're extremely caring and passionate about their patients. He's doing a little better today, and hopefully will get even better as the week goes on. Read Less

Katie Lam

28 Nov 2016

REPORT

Best place I've ever been to. I have had a few emergencys with my dogs this past year a broken leg and a hematoma and my dogs are doing wonderful now. I would suggest this place to anyone. My dog Yuko... Read More

Best place I've ever been to. I have had a few emergencys with my dogs this past year a broken leg and a hematoma and my dogs are doing wonderful now. I would suggest this place to anyone. My dog Yukon is with me now because my friend at this vet got a call that they were going to put him asleep and she saved him they will do anything to save an animals life. Read Less

Stacy Jasinski

20 Oct 2016

REPORT

They were super nice but it was a waste of time and money. I came in because my cat was missing a chunk of fur off her face. I was told she had an ear infection, was given drops to give her and they t... Read More

They were super nice but it was a waste of time and money. I came in because my cat was missing a chunk of fur off her face. I was told she had an ear infection, was given drops to give her and they told me they gave her an antibiotic shot. They cleaned up her face a bit (there was blood on her fur) and was told to leave the cone on for a week. It's now 2 weeks later and she looks worse and now I must go spend money to actually find out what is wrong with her since whatever is going on spread to her nose. $243 spent for what? Read Less

Vicki Leistner

18 Oct 2016

REPORT

I want to thank everyone at Green Acres for their excellent care of my dog Woobie. I brought Woobie in today because my regular Vet that I've gone to for years told me they were over booked for the da... Read More

I want to thank everyone at Green Acres for their excellent care of my dog Woobie. I brought Woobie in today because my regular Vet that I've gone to for years told me they were over booked for the day. They told me I would have to go to one of the emergency hospitals. From the moment I walked into Green Acres front door they were wonderful!!! Woobie ended up have an abscess of his anal gland. They performed the surgery right away and we were able to bring him home. He is now resting comfortably. I really appreciate all that they did with fitting us into their busy schedule and taking care of our baby. I will now be bringing all my pets to Green Acres for all their medical needs. Read Less

Nicole Ziots

15 Oct 2016

REPORT

A little over a year ago we started bringing our dog Buddy to Green Acres animal hospital when he started having some sort of muscle tremors our other vet couldn't seem to figure out. Dr Parkhill disc... Read More

A little over a year ago we started bringing our dog Buddy to Green Acres animal hospital when he started having some sort of muscle tremors our other vet couldn't seem to figure out. Dr Parkhill discovered a mound of issues going on with my dog including two different cancers after a few tests. She was able to treat him for these cancers in which we hoped would give us a couple months with him. With Dr. Parkhill's devotion to help our sick doggie, we got to spend a whole year with our beloved Buddy, much longer than expected. We lost our Buddy yesterday, dr. Parkhill and her staff were by our side every step of the way. They are such caring and wonderful people. Dr Parkhill has treated our dog as if he was one of her own. Read Less

Pattie Horn Lamson

14 Oct 2016

REPORT

We brought my daughter's 5yr old cat Kai to Green Acres Hospital......from the minute we walked in, Kai was taken immediately even while we were still filling out forms. Kai ended up staying 5 night... Read More

We brought my daughter's 5yr old cat Kai to Green Acres Hospital......from the minute we walked in, Kai was taken immediately even while we were still filling out forms. Kai ended up staying 5 nights...My daughter and I called numerous times, day and night, The staff, techs and vets all took time to speak to us and give updates. They couldn't of been more professional...Honest and caring. Although ours is a success story as of Wednesday evening we were preparing ourselves for the worst. Even if that had been the case, and thank you lord it wasn't, my review would of been the same....Yes...it would of been tragic, and yes it cost money, but everything was up front. Thank you so much, ALL of you! Read Less

Nadia Lee

8 Sep 2016

REPORT

I originally had given Green Acres a 5 star review because when we went there I thought they had given my kids kitten great care. But I am giving them a one-star review because when we went there I t... Read More

I originally had given Green Acres a 5 star review because when we went there I thought they had given my kids kitten great care. But I am giving them a one-star review because when we went there I told them that I was on a budget due to having paid my bills a few days prior to my cat getting sick. They seem to be very understanding of that however because I brought up having a budget they did not offer everything necessary for my cats care. We went there on Thursday and they gave her fluids and sent us home however my cat needed an x-ray to show that she had eaten something that ended up being fatal to her which I did not find out until 3 days later are kitten of six months old had to suffer for 4 more days after this original vet visit because they did not offer an x-ray to show what was wrong with our cat so originally I thought that they were amazing and they were all so nice to find out that they are more about money then they are about the health and safety of the animals that they see because my cat would not have had to suffer for 4 more days have they given her that x-ray and then when I called to speak to a manager I receive one phone call back and they said they were going to speak to the vet again who had seen my cat and I have yet to receive another phone call and this was 2 months ago so thank you for not caring about our fur babyRead Less

M Marella

28 Jul 2016

REPORT

My cousin out of the goodnessof her heart took in a stray kitten that was following her, did the right thing took it to vet got it medical attention. The next day the poor little thing started seizin... Read More

My cousin out of the goodnessof her heart took in a stray kitten that was following her, did the right thing took it to vet got it medical attention. The next day the poor little thing started seizing so it was rushed to green acres where it was admitted and actually started to get better ! My family left that night thinking they would be taking the kitten home the next day which already had racked up over 1000.oo bill in two days. The next morning my cousin recieved a phone call to hurry in the kitten was dying ! So she arrived just in time to see the poor little thing suffering so bad that they were informed there was nothing more that could be done :( at this point euthinazation was suggested but could not be done unless they put down 500.oo owed balance and 160.oo to euthanize :( im sorry but where is the compassion here for a dying animal?????? This young woman gave without a thought!!!!!!! Im pretty sure this animal could have been euthanized out of the goodness of your hearts !!!! This poor girl was a good somaritian that walked away with a broken heart and empty bank account ! Read Less

Connie brucato

20 Jun 2016

REPORT

Green Acres Animal Hospital has been our vet for over 11 years for our dog Sammy. We mainly deal with Dr. Bernat and could not say enough positive things about our experiences there. Everyone on the... Read More

Green Acres Animal Hospital has been our vet for over 11 years for our dog Sammy. We mainly deal with Dr. Bernat and could not say enough positive things about our experiences there. Everyone on the staff is very friendly and attentive. We have had many out of the ordinary visits,as well as routine check up type appointments and they have always gotten to the bottom of the situation. For those in these comments that say Green Acres is all about the money I feel are just bashing a wonderful caring business. You may you feel they are more expensive, but I am happy to pay any cost as I know my Sammy is being cared for, and treated by professional, knowledgeable and caring staff. I would go no where else. Thank you Dr. Bernat and staff for always helping our Sammy!! Read Less

Bob C.

18 Apr 2016

REPORT

I'd like to clarify erroneous statements made by another reviewer. Green Acres is not open 24/7 but is partnered with Northtowns Veterinary to provide 24/7 care at the same location. With that said, i... Read More

I'd like to clarify erroneous statements made by another reviewer. Green Acres is not open 24/7 but is partnered with Northtowns Veterinary to provide 24/7 care at the same location. With that said, if you receive care outside of GreenAcres hours you are getting care from Northtown's and will pay emergency rates, which are never inexpensive. Keep in mind that there are not many 24/7 emergency vet services either, so...it's a premium best to be prepared for (and appreciated). So...Being a vet may be the toughest most thankless job in the world. I'd imagine reviews are usually based on the emotions of losing a loved one or paying a lot of money.We've lost a geriatric pet but we don't blame them. We have 4 pets, 2 dogs...2 cats that they still care for when needed. They are a bit expensive compared to others but Dr. Bernat has never given me an indication of anything other than a sweet, caring, professional woman.We moved to Lockport but still brought are pets there, we're back in the Tonawandas again and they are still our vet.Again, expensive? I think so...compared to some other vets we've gone to...but we will continue to go here and trust them. Read Less

Adrienne Sendear

27 Mar 2016

REPORT

I've gone there twice with my cat. First time because he hurt himself, second time because he wasn't doing well and I had to put him down. The staff there is so nice and so caring to you and your pet.... Read More

I've gone there twice with my cat. First time because he hurt himself, second time because he wasn't doing well and I had to put him down. The staff there is so nice and so caring to you and your pet. They made everything comfortable for my blackie. I couldn't of asked for a better place to take him. If I ever get a new pet and I have an emergency they would be my first choice. They are a little expensive but the experience I had there was great for my cat. They truely care about animals. Read Less

Jolene G

2 Mar 2016

REPORT

Our first experience with Green Acres was an unfortunately sad one when we brought our cat in and he needed to be put down. Dr. Biesinger was wonderful through the whole process. He explained everyt... Read More

Our first experience with Green Acres was an unfortunately sad one when we brought our cat in and he needed to be put down. Dr. Biesinger was wonderful through the whole process. He explained everything, gave us our options and gave us time. He was very thorough and compassionate. After that experience we now bring all of our animals to Green Acres. Dr. Parkhill performed life saving surgery on our older dog. She was amazing from diagnosis right through recovery and follow up. We brought our rescue kitten in for all of his check ups and shots. We recently adopted a rescue pup and we have brought him in for all of his necessary check ups and vaccinations and again have had nothing but wonderful encounters with the entire staff. Every person I've talked to and worked with has been friendly, informative and helpful. Read Less

Daniel kukavica

23 Jan 2016

REPORT

I have had 3 animals with them, actually 4 the 4th my wifes first cat unfortunetly passed away. Have loved them from day 1. Pricing is fair and they do a good job. I will continue returning. Animals a... Read More

I have had 3 animals with them, actually 4 the 4th my wifes first cat unfortunetly passed away. Have loved them from day 1. Pricing is fair and they do a good job. I will continue returning. Animals are furry people in our house and we love them the same. Read Less

Katlyn Plante

4 Jan 2016

REPORT

I have experienced only the best treatment from Green Acres. Our dog was experiencing loss of fur and diarrhea for most of his life- he was 3 months when we got him and is a little over a year old cu... Read More

I have experienced only the best treatment from Green Acres. Our dog was experiencing loss of fur and diarrhea for most of his life- he was 3 months when we got him and is a little over a year old currently. We were taking him to another vet and they kept telling us it was allergies or pancreatitis and he was on steroids and could only eat special allergy food etc. We spent a couple thousand at this vet. Luckily a friend who is a dog trainer recommended Dr. Parkhill at Green Acres and we took our dog over to see her. She immediately knew what was wrong with him and prescribed him medicine and within a few days his fur was back to normal as well as his digestive system. Thor would not be better without the treatment from Dr. Parkhill. Now we will not go anywhere else- our dog even had surgery with them. My dog has also gone to the Northtown Emergency side when attacked by another dog and I experienced great kindness and caring from them as well. They even calmed my nerves I would 100% recommend both Green Acres and Northtowns Emergency. Read Less

Suzette Baginski

24 Dec 2015

REPORT

please people do not go there....I am familiar with a sitaution that happened not long ago. Someone with a perfectly healthy two year old dog came in and wanted to put their dog to sleep because they ... Read More

please people do not go there....I am familiar with a sitaution that happened not long ago. Someone with a perfectly healthy two year old dog came in and wanted to put their dog to sleep because they were moving and did not want to take the dog with them. Someone there offered to adopt the dog , pay for its expenses and was told NO by management. That is HEARTLESS. They would rather KILL the dog then let someone offering a good home take him. There are no words that I can describe how I feel towards the people surrendering the dog and the management there. (none that I can post) Shame on the lazy cold hearted people who couldn't find a good home for the dog, and for the vet that would not allow the dog to be adopted out by the person willing to take it. Hell is too nice a place for them !!! AND people that bring their dogs there for boarding, don't bother to bring in those cute little blankets from home for your pet while they stay there. The staff is too lazy to let them have them just in case they pee on them, they don't want to have to wash them.. This place is awful and so are most of the people that work there. They should be shut down. There is a great er vet in orchard park, worth the ride...They saved my dogs a few times, are friendly and caring, have visiting hours while your pet is there and have a very well educated staff. They are not all about $$$$ and will find the best way to work with you. They are a godsend, I will never go anywhere else. Read Less

Fox E.

22 Jun 2015

REPORT

As I said for a recent Ice Cream review, if you get kicked in the round guy parts that hang down, and they turn Lime-color, then you have a couple of Green Acres.I have mixed feelings about this place... Read More

As I said for a recent Ice Cream review, if you get kicked in the round guy parts that hang down, and they turn Lime-color, then you have a couple of Green Acres.I have mixed feelings about this place.The good:- they are open 24 hours- they are pretty friendly both on the phone and in person- they are conveniently located right off the I-290 so you can get your pet to them fast- just north of I-290 on the Boulevard if you were wondering. On the leftThe bad- their prices are insanely, obscenely high- if you don't have the money, they won't figure something out to help save your pet- expect to get nickel & dimed for everything- they don't care quite as much as my vet in Batavia does... it's just a different attitudeBut regardless, it's great to have a 24 hour vet in the area. Read Less

Christian D.

3 Feb 2015

REPORT

My animals have been patients of dr Sara Bernat for over 10 years and I was shocked to read the other reviews.I have found her to be the most concerned vet I have ever dealt with.She always offers the... Read More

My animals have been patients of dr Sara Bernat for over 10 years and I was shocked to read the other reviews.I have found her to be the most concerned vet I have ever dealt with.She always offers the best care to my pets and on the one occasion when it was very involved, she was happy to offer less involved next best thing.Nerves found anyone at Green acres to be greedy or unfair.Once my cat was hospitalized and Dr Bernat came in on her two days off to personally check up on my cat and called me each day.Highly recommend this animal hospital, and suggest you try go here not sure if they are the cheapest but I am 100% sure they are the Best! Read Less

Rachel G.

5 Sep 2014

REPORT

I'm writing this as a current pending customer of theirs. My cat Layla was nipped by a car this morning and the only part of her that sustained injury was her face. I took her to this establishment, a... Read More

I'm writing this as a current pending customer of theirs. My cat Layla was nipped by a car this morning and the only part of her that sustained injury was her face. I took her to this establishment, agreed to the $1300 estimate for x-rays and medication and IV lines. It has now been 10 hours and minimum 15 phone calls later and I still do not know the status of my cat besides they given her some drugs and she seems to be comfortable. I've been told since 11:45 AM that the doctor would like to speak with me personally and he would be giving me a call back shortly to discuss the results of the x-ray. At now 6 PM many hours later you can imagine how upset I am waiting to hear the fate of my lovely girl. I will never come here again, I would gladly drive the extra 15 minutes to the next emergency animal hospital at 7 AM with a cat bleeding from the nose and mouth on my lap. Read Less

Noelle S.

18 May 2014

REPORT

I will never take my pets here again. I do not feel that there were truly forthcoming with us in regards to the severity of our pets condition. They advised us to consider running tests and to perform... Read More

I will never take my pets here again. I do not feel that there were truly forthcoming with us in regards to the severity of our pets condition. They advised us to consider running tests and to perform surgery that she most likely would have never survived. They handled a scared, nervous dog with little compassion and made her last moments even more stressful. I feel as though they took advantage of us, only confirming information after we did our own research and presented them with more questions. In my opinion, they were less concerned about what was best for our pet and more concerned about what made them the most money. Read Less

Laurie J.

8 Mar 2014

REPORT

This review is for the ER portion of the animal hospital - Northtowns Veterinary Emergency Service, which serves as the after-hours portion of the hospital. My dog started gasping and gulping air on a... Read More

This review is for the ER portion of the animal hospital - Northtowns Veterinary Emergency Service, which serves as the after-hours portion of the hospital. My dog started gasping and gulping air on a Wednesday night around 9:30pm. I immediately started driving to the ER and called ahead to let them know I was coming. The person on the phone was very nice and said they'd be waiting and thanked me for calling ahead to give them a heads up. That's where the good experience ends. I arrived and brought him in. He'd since stopped gasping for air, but was wound up and excited/nervous because of where we were. The vet tech met us when we came in and immediately started having me fill out forms and pay upfront for services - before my dog was even seen. Granted, at that point he didn't appear to be in distress - but I'd phoned in the condition he'd been in and I would have thought the focus was making sure he was okay - fill out forms/pay after (as with any place I've ever been before). We finally got back to see the doctor. He was very nice and got down on the floor with my dog to check him out - thought everything looked okay. Didn't want to x-ray or do anything such as blood work to find out what might have caused the 20-minute episode of gasping/gulping air. He mentioned that it was good that I'd just gotten there because they were ready to go into surgery - as if they were pre-occupied with something else. I felt as if I was treated like I'd overreacted and was getting brushed off. He said to bring him back if he started throwing up (which I never indicated my dog was doing in the first place). So $95 and no answers later - we drive the half an hour back home. Once home, my dog proceeded to have the episodes again on and off all night - a sleepless night that I spent trying to calm him down and tell him everything was okay because that's what I was told. By morning I was distraught and brought him to the local vet - to find out after x-rays that my dog had a middle ear infection, his tonsils were enlarged (which the vet saw immediately just by looking in his mouth) - and his tummy was full of air from gulping/hiccuping. They immediately got him on medication and within 12 hours he was feeling much better. I feel awful because my poor dog suffered an additional 12 hours because Northtown dismissed him as nothing wrong with him and sent him home. If they'd given him the shot of meds that my local vet had given him, he would have been on the road to recovery much earlier. Read Less

carolyn.bianchi.7

7 Oct 2013

REPORT

Gracies Mom,My Dog was ready to give birth, and I must have called the office 6 times in one day! The staff is wonderfull and very understanding, the vets tell you the truth about what can happen and ... Read More

Gracies Mom,My Dog was ready to give birth, and I must have called the office 6 times in one day! The staff is wonderfull and very understanding, the vets tell you the truth about what can happen and the best way to handle a problem if it happens..But we didnt have any problems..and let me tell you I was totaly new to helping my dog give birth..I will never go anywhere else!....BEST PLACE TO TAKE YOUR PETS Read Less

H L.

29 Jan 2013

REPORT

I was a customer here for about 2-3 years with my amazingly awesome Siberian Husky. She was probably about 11 or so when we started coming here (diagnosed with arthritis). While GAAH is definitely NOT... Read More

I was a customer here for about 2-3 years with my amazingly awesome Siberian Husky. She was probably about 11 or so when we started coming here (diagnosed with arthritis). While GAAH is definitely NOT a cheap place, they provided us with excellent services every time we came to visit. Things really add up cost-wise, but honestly, pet care is increasingly costly, at least in my experience. My advice is to do a little research ahead of time on the prices here. If you can afford it- they really do seem to take very good care of your pet. Plus it's very clean and spacious inside, which I appreciate. I'm thankful for the care they gave to my little precious- but when it came time for her very very costly x-rays and surgery?? Thankfully a great friend of mine referred me to ANOTHER amazing clinic out in the Clarence/Amherst area where we were able to get the same procedures at a fraction of the GAAH cost. You just have to do your research... Read Less

Cait M.

11 Jul 2012

REPORT

I made an appointment with Dr. Sarah Bernat for our 1 year old lab. He is very energetic and has had small injuries in the past. I usually take care of it, but had prior obligations so my boyfriend to... Read More

I made an appointment with Dr. Sarah Bernat for our 1 year old lab. He is very energetic and has had small injuries in the past. I usually take care of it, but had prior obligations so my boyfriend took him. Eddie, our dog, had a visible cut on his paw that we had tried to medicate ourselves, but it was still bothering him after a few days. We know how costly a visit to the vet can be and wanted to wait until we knew our efforts weren't working. I called Green Acres and told them exactly what was wrong, he had a cut and wasn't crying, but wouldn't put much pressure on it. As well as he probably just needed antibiotics and pain meds (clearly this wasn't our first rodeo with Eddie injuries) Our bill has never been more than $100.Needless to say, my boyfriend walked in and they convinced him that although the cut was completely visible... his leg MAY BE BROKEN??? Bernat then began to tug on the heart strings claiming this was the best thing to do and it was just an x-ray to check. Just an x-ray was a lie. Our bill came to almost $400, with the majority of it paying for multiple x-rays and her $80 fee to "interpret" them. She came back to say everything was fine and it must be the cut and handed him antibiotics and pain meds, as I had originally requested. Yes, my boyfriend should have said no to the x-rays, but where is the decency in a doctor who can visibly see whats wrong and talks someone into an unneeded treatment to raise the cost of the bill. I will not be returning to Green Acres and I suggest you don't either! Read Less

JASOND

5 Dec 2009

REPORT

Very good vets but VERY OVERPRICED. This place is ALL about money. They don't explain how much things cost....its a big fun surprise when you get ready to leave and pay. They know you want to help/mai... Read More

Very good vets but VERY OVERPRICED. This place is ALL about money. They don't explain how much things cost....its a big fun surprise when you get ready to leave and pay. They know you want to help/maintian your pets health and take advantage of that. Any meds/food/supplies/tests are 3x or more then anywhere else. I understand you get what you pay for but, it way overpriced compared to others in the area. Read Less

lisa41

10 Oct 2009

REPORT

I HAVE BEEN BRINGING MY TWO DOGS THERE FOR 5 YEARS. POSITIVELY THE BEST IN TOWN. THE STAFF & DR. BERNAT/DR. PARKHILL ARE CARING AND PERSONABLE. THEY KNOW ME WHEN I WALK THROUGH THE DOOR. I COULDN'T AS... Read More

I HAVE BEEN BRINGING MY TWO DOGS THERE FOR 5 YEARS. POSITIVELY THE BEST IN TOWN. THE STAFF & DR. BERNAT/DR. PARKHILL ARE CARING AND PERSONABLE. THEY KNOW ME WHEN I WALK THROUGH THE DOOR. I COULDN'T ASK FOR A BETTER PLACE FOR MY PETS TO BE TAKEN CARE OF!!!! Read Less

theremustbmore

10 Nov 2008

REPORT

I have been taking my Great Dane here since she was 6 weeks old and have always gotten great service. The staff knows you the moment you walk in the door and my dog loves going there. Dr. Parkhill is ... Read More

I have been taking my Great Dane here since she was 6 weeks old and have always gotten great service. The staff knows you the moment you walk in the door and my dog loves going there. Dr. Parkhill is by far one of the best vets I have ever had to deal with. She takes the time to answer all questions and seems to bond with the animal she sees. Read Less

Green Acres Small Animal Hospital

Green Acres Small Animal Hospital

Contact Us

Feel free to get in touch with us...