Oakwood Veterinary Clinic
Troy, New York
General Info
The Oakwood Veterinary Clinic in Troy NY serves clients and their pets in Troy, Melrose, Schaghticoke and surrounding areas of Rensselaer County. Recently opened in March of 2011, as a second location to the Boght Veterinary Clinic in Cohoes NY, the clinic staffs 4 experienced veterinarians and 2 dozen support staff to care for our new and existing clients and their pets.
The clinic offers a wide range of services, including complete wellness care, vaccinations, with routine and specialized surgery services scheduled daily. We are gladly accepting new patients and have evening appointments until 6pm and extended hours on Saturdays to accommodate our clients and their busy schedules.
Please visit our website for more information.
The clinic offers a wide range of services, including complete wellness care, vaccinations, with routine and specialized surgery services scheduled daily. We are gladly accepting new patients and have evening appointments until 6pm and extended hours on Saturdays to accommodate our clients and their busy schedules.
Please visit our website for more information.
Reviews
Barbara W.
17 May 2019
REPORT
I've been taking my 15 yr old PBGV to Oakwood for almost 2 yrs. She has been prone to urinary tract infections which have increased in frequency as she's gotten older. I recently had to take her to th...
I've been taking my 15 yr old PBGV to Oakwood for almost 2 yrs. She has been prone to urinary tract infections which have increased in frequency as she's gotten older. I recently had to take her to the emergency clinic, where I spent over $500 to have her put under a different, more helpful medical regimen which should have been done by her regular vet. Instead the same medication was continued, but obviously not helping. I have never been able to get an immediate appointment; even as an emergency you have to wait. Another complaint of mine has been the caps used on the pill bottles-their computer was red flagged for NO child proof caps, but every time I've had to ask them to change the caps. It's a very inefficient operation. I just asked for a form to transfer records-they don't have a form, but did copy her records. Not once was I asked why I am transferring Molly's care.
Jackie T.
7 Mar 2019
REPORT
This vet clinic is the sister clinic if Boght vet clinic, both have good reviews on Google. I decided to give it a try after doing more digging. However, the Yelp reviews here do not have the same ref...
This vet clinic is the sister clinic if Boght vet clinic, both have good reviews on Google. I decided to give it a try after doing more digging. However, the Yelp reviews here do not have the same reflection as what you may see on Google, I want to share some of my personal experience. This clinic is next to the Oakwood Cemetery, depending on which way you come from, the entry might not be that obvious. There are plenty of parking spots outside, and the building is a good size. The facility is clean, and the waiting area is decently spacious, but the lighting is kind of dim, it might not set the mood right if you are bringing in your sick companion. However, one thing I have observed is that they are short on staff, sometimes you will see no staff at the front desk. And often the staff are running back and forth in the hallway trying to accommodate different customers. They do have nice size, clean and organized examination rooms. Yet, I wish the staff here are a bit more passionate about seeing pets.
Laura B.
2 Sep 2018
REPORT
Over Booked, Short Staffed & Unwilling to discuss what turned out to be a difficult & unfortunate situation! I had a very embarrassing "meltdown" on the 20th of August (long story). It started with Bo...
Over Booked, Short Staffed & Unwilling to discuss what turned out to be a difficult & unfortunate situation! I had a very embarrassing "meltdown" on the 20th of August (long story). It started with Boght being unable or unwilling to see my pet for a continuing pain issue that was causing her difficulty walking. The day ended with a receptionist touching a "nerve" (while I was getting meds), after what was a really tough day with the same dog who is very sick & was still in a lot of pain later that day. I said a few things that in retrospect seem to have been taken out of context and upset the staff. I also think they really disliked that what I said was at a time when their waiting room was jammed packed, so of course everyone heard everything. (I did not swear at all or scream, but I was loud and on the verge of tears). During my meltdown I "lumped" them in with a bad experience that I had earlier that day with an emergency vet. I also voiced my dismay that neither the Boght Office(over booked & under staffed) nor the Oakwood Office for the same reason couldn't do x-rays. Boght could only do Monday, but was booked full & Oakwood couldn't do any until Thursday! Sadly, it would have been a non-issue for me if the vet had done a quick x-ray of my dog's shoulder& leg the previous week when she was there for blood work! It was the second time I had asked and the 2nd time I was told that it wasn't necessary! The problem I have with this is I was paying for it (rather she needed it or not) and because the dog was on pain meds and not doing better, I wanted to rule out any sort of injury or find out if there was inflammation in the shoulder or leg. (The dog was going for an neuro evaluation on Thursday Aug 23rd, so the xray could have been used to rule out several things a neurologist might look for!) Anyway, by Aug 20th the dog was no better & in a lot of pain and never got the care I felt she needed so that I as her owner knew that I was doing everything I could to take care of her! So YES I had a "meltdown"! It happened @ a bad time, in a room full of clients. I left upset plain & simple! I guess soon after Dr. Ford spoke to the owner Dr. Wagoner (whom I have known since he took over the clinic) and they decided to BAN me and my pets from their offices. They also closed all records and services effectively immediately. That meant the the very same dog who I had the issue with was unable to get refills on her meds. She takes 8 different ones because she has 2 frontal lobe brain lesions and Encephalitis. Rather than call and tell my husband or I about their decision, after 25+ years of going there, I was informed (only after I called for medication & apt) that myself and my pets were no longer welcomed there. I was sent a packet of records and a letter stating the same thing 5 days later. Take about shocking!!! I tried to speak to the office managers about what happened, and although they listened and said they would talk to the owner, we never got a call back! My husband also tried to call and only got a call from Oakwood stating the Dr. Wagoner was too busy to call and that he would talk to Dr. Ford and someone would call in 2-3 days. NO ONE CALLED! It seems when you are making money hand over fist and booking 2 months out in advance, Banning one customer with 5 pets whom you have been doing business with for 25+ years is no sweat off your back! Even though they view me as being completely in the wrong, I feel a phone call was warranted or a chance to discuss what happened with the owner or Dr. Ford (who pretty much runs the Boght office now). I also feel that reaching out to the Emergency Vet that pretty much led to my "meltdown" would have been a nice thing to do. Because the Emergency Vet admitted their fault/part in a set of rather unfortunate incidents that happened that day. The Patient Care Coordinator was also willing to reach out to Dr. Ford or Dr. Wagoner on my behalf an explain what happened and that it probably would not have taken much to "touch" a "nerve" that day. Bascially, because they felt bad and after explaining my Ban from Boght & Oakwood they wanted to help me straighten things out. Anyway, all attempts to resolve the situation were ignored and Dr. Wagoner ( we trusted him with the care of 10 of our animals over the years and referred A LOT of patients his way) & Dr. Ford (who saw us through the loss of one beloved pet last year and established patient care with 5 of our pets with-in the past year) moved on! I always loved the staff @ both offices , never hesitated to refer people there and even through a few rough patches I never lost my trust or respect for them or the work that they do! The sad part is they never respected me or my pets enough to give myself or them a second chance! Bottom line: DO NOT TAKE YOUR RELATIONSHIP WITH THESE OFFICES/VETS FOR GRANTED! IF GOD FORBID YOU HAVE A BAD DAY OR GET UPSET WITH THEM YOU MAY FIND YOURSELF UNEXPECTEDLY BLACK BALLED AND BANNED TO!
Sarah D.
22 Jul 2018
REPORT
I spent thousands of dollars on multiple surgeries to have my dog's mast cell tumors removed. For weeks I called trying to make an appointment to bring her in because she was limping and could not put...
I spent thousands of dollars on multiple surgeries to have my dog's mast cell tumors removed. For weeks I called trying to make an appointment to bring her in because she was limping and could not put weight on her front leg. They supposedly could not accommodate me because they only had "emergency" appointments available and were "short staffed". I asked to bring my dog in as an emergency appointment and they again told me that they could not see her unless her limping was due to one of the tumors that they had removed 2 months prior. I told them that I did not know if her limp was related to the tumor coming back. Then they tried to prescribe her a NSAID knowing she had been prescribed prednisone (a steroid) for her mast cell tumors. You can NOT take a non steroid antiinflammatory with a steroid and any competent vet should know that! So after refusing the NSAID that they offered me and after going back and forth with them about getting my dog in, they told me to take her to an emergency vet because "they could not help her". I called Miller Animal hospital who got my dog in right away. Unfortunately, I found out that she had osteosarcoma and although I again tired calling Oakwood to get a second opinion regarding the x-rays which supposedly showed evidence of osteosarcoma, we ended up losing her within a week. I had to make the difficult choice to have her put down based on the recommendation of a Dr. who had only seen her twice for leg pain, instead of the doctors at Oakwood that I trusted. After she passed, I called Oakwood to let them know and they didn't even offer their condolences! The receptionist said, "I'll inform Dr. Wagner and we will take you off the vaccine reminder list" and that was it! After years of taking my dog to this vet and spending so much on surgery, dental work/extractions, and diagnostic tests, they didn't even send a letter or call to say that they were sorry for our loss. This was her primary doctor!!! The staff does not care about your pets and clearly the doctors are not medically competent if they tried to mix 2 medications that should never be taken together (and fyi, they prescribed my dog the steroid to be taken for the rest of her life to keep her tumors at bay, so clearly they didn't look at her medical records before prescribing a NSAID). If I had no medical background myself, I would have given her both meds and she would have gone into organ failure almost instantly. Oakwood had my sweet little 10 lb, 13 year old dog on 4 different medications and she never showed improvement... if anything, the meds only made her worse because she eventually developed Cushing's disease from being on the steroids for too long. Also, when I brought my dog to Miller Animal Hospital they were surprised that Oakwood Vet would even put my dog under anesthesia, not once, but twice, because she had a grade 3 heart murmur and wasn't considered "stable" enough to go under anesthesia. Do yourself a favor and go to Miller Animal Hospital near HVCC in Troy because Dr. Wagner from Oakwood and his incompetent daughter (also named Dr. Wagner) are not fit to care for a plant, let alone your fur baby. They never have time to spend answering your questions, they rush you in and out, and they are all about the old mighty dollar... not your pet and not you. The only good thing that I can say about this place is that the prices are pretty reasonable in comparison to what other veterinarians are charging. l
Robert Rendano-Becker
6 Jul 2018
REPORT
Good people, good work. Cool parrot behind the counter!
Shannon Curran-Trzepacz
6 Jul 2018
REPORT
I had my first experience euthanizing a beloved, 19yo friend here and I could not have chosen a better place for this. We were given a quiet, private room where we could cuddle as long as we needed b...
I had my first experience euthanizing a beloved, 19yo friend here and I could not have chosen a better place for this. We were given a quiet, private room where we could cuddle as long as we needed before the injections, and I was able to hold him as he slipped off to peace. Wonderful doctors and staff.
Brian Shalkowski
23 Jun 2018
REPORT
Great staff. And very reasonable price. Will be my furever vet from here on.
Rosa Gabe
6 Jun 2018
REPORT
Oakwood Vet is the most reasonable veterinarian in the tri city area! The Vet and techs are excellent! If your pet is sick, call Oakwood Vet!
Denise Salisbury
24 May 2018
REPORT
I moved to the area and switched from my old vet to Oakwood. I liked this place until I had to get meds for my dog. He gets allergy shots and I refill the script about every 2 and a half to 3 months. ...
I moved to the area and switched from my old vet to Oakwood. I liked this place until I had to get meds for my dog. He gets allergy shots and I refill the script about every 2 and a half to 3 months. They jacked the price up so high that I couldnt afford to buy it every couple of months so I had to leave their practice and drive an hour away go back to the old vet.
Jeani Beani Beach
10 May 2018
REPORT
Got us in same day, and fixed up my pups toe. Great staff, great pricing, same day service! She really wanted to eat the barking bird!
Angie Pratt
6 May 2018
REPORT
Very caring and attentive. They are very fair and reasonable with their fees, and thorough with their care.
Pyramide Albany
5 May 2018
REPORT
I never got to actually experience any Services there I had requested that I wait in the vehicle until the time for my appointment because of my two rotties are rescues and not acclimated to other dog...
I never got to actually experience any Services there I had requested that I wait in the vehicle until the time for my appointment because of my two rotties are rescues and not acclimated to other dogs or possible cats or animals and also experiencing recent surgery I didn't want you to have to deal with any aggressive situation that we may encounter on the insides I was denied such accommodations and of course a small dog with an aggressive decided that it wanted to experience coming after my two large Rottweilers so I left and went to Parkside Veterinary on Morton Avenue.
Aminika Galusha
28 Feb 2018
REPORT
Our new vet. Absolutely amazing. Nice guy. Explained everything well. Answered all my questions and they were great with my dog. And they have cool tortoises in the waiting room lol
Donna M.
31 Jan 2018
REPORT
I love this place. I have brought all of my kitties here and have always gotten compassionate and competent service from the staff and the doctors. Prices are GREAT. The clinic is clean and comfor6...
I love this place. I have brought all of my kitties here and have always gotten compassionate and competent service from the staff and the doctors. Prices are GREAT. The clinic is clean and comfor6able for the animals. One thing I might ask is to have more comfortable seats for people who are large. I sadly had to put down a kitty there, and they were amazingly compassionate. I highly recommend this vet to anyone in Albany.
Rhian C.
16 Dec 2017
REPORT
Oakwood veterinary was a huge disappointment. The staff doesn't seem to care much about getting to know you or your pet. Our vet didn't seem interested in answering any questions in detail and rushed ...
Oakwood veterinary was a huge disappointment. The staff doesn't seem to care much about getting to know you or your pet. Our vet didn't seem interested in answering any questions in detail and rushed us to the cash register. We've paid for preventative test that they suggested we get with no results until we reach out to them. They've done a terrible job notifying us of when to get shots. Our dog had no rabies shots taken (shes now 22 weeks) because they were so busy selling us on additional shots and testing, they forgot to have us schedule one. As first time dog owners we relying on them to keep us up to date. If you are an experience pet owner and just need 4 walls and a roof to have your pets routine maintenance done. This is not a bad place, especially if your from Troy. If your looking for a caring, comfortable, and thorough vet, I would keep searching. Good luck!
Jesse Napolitano
6 Dec 2017
REPORT
I've brought my cat here twice, once for a checkup and vaccination boosters, and once for a rash. I don't have pet insurance so I didn't know what to expect; but the pricing is incredibly reasonable. ...
I've brought my cat here twice, once for a checkup and vaccination boosters, and once for a rash. I don't have pet insurance so I didn't know what to expect; but the pricing is incredibly reasonable. Each time the vet was very professional and knowledgeable and the vet techs were extremely attentive. I like that there's a little area tucked away in the waiting room for the people with excitable dogs to go to, in order to keep them from lunging at other animals. It's not totally enclosed, but enough to keep a bit of separation. All in all, a great experience!
Lola J.
20 Nov 2017
REPORT
Love the people their, very good with my pup. I think very reasonably priced also. Always answers all my concerns.
Marnie R.
17 Aug 2017
REPORT
I brought my new puppy for a visit and a first check up last week. He was quickly given a shot and we were being sent on our way. No thorough exam, no time was given for questions, and very generic ...
I brought my new puppy for a visit and a first check up last week. He was quickly given a shot and we were being sent on our way. No thorough exam, no time was given for questions, and very generic answers were given for the few I rambled off real quick. He became sick soulless days later and I was told he could be seen next week or pay emergency vet rates. I was not pleased so I found a vet that took him the same day, spent an hour examining and answering questions, and treated my sick puppy. Thank you to the new vet for caring for my pet, Oakwood needs to reevaluate the care they give. I was very disappointed.
Phil bulger
22 May 2017
REPORT
On a day I dreaded putting my beloved dog down, the staff was so compassionate and wonderful to myself & my wife. We were put in a nice room so she could lay on the couch and go in comfort. Words cann...
On a day I dreaded putting my beloved dog down, the staff was so compassionate and wonderful to myself & my wife. We were put in a nice room so she could lay on the couch and go in comfort. Words cannot express how thankful I am to them for their compassion
Debra Premo
20 Apr 2017
REPORT
Best Vet ever!! Highly recommend to anyone with a pet. The staff truly cares!
Navera Moritori
13 Feb 2017
REPORT
Thanks for refusing to help me. It's not my bird's fault he broke blood feathers in between pay checks for me. It would have been nice if we could have worked something out. I've been here before and ...
Thanks for refusing to help me. It's not my bird's fault he broke blood feathers in between pay checks for me. It would have been nice if we could have worked something out. I've been here before and I paid. Not like I ever stiffed you guys on a bill. I have lost a great deal of respect for this place for their lack of empathy and ethic.
Carol Bell
24 Jan 2017
REPORT
They are the best alwsys get u in quick as possible. .always polite..and very good help. .dr and staff are the best
Mary Barden Green
14 Dec 2016
REPORT
Transferred here about 3 years years ago after 15+ years with another local vet. Always receive great service and the staff couldn't be nicer. The extended hours are certainly a plus.
Colleen Fitzpatrick
2 Dec 2016
REPORT
The best vets and wonderful employees. I can't say enough about them and their compassion to the fur faces and their owners
Deb Marino Dunn
2 Dec 2016
REPORT
The Vet was Awesome got my kitty up and running again she is eating and drinking again and mad at me
Sonya Farrell
2 Dec 2016
REPORT
This is the best vet's office I've been to. My son brings his dog and he and his Venom loves them. Two years before my son started bringing his dog there I had a stray cat who my son had taken in and ...
This is the best vet's office I've been to. My son brings his dog and he and his Venom loves them. Two years before my son started bringing his dog there I had a stray cat who my son had taken in and then he stayed with me when my son moved out. The cat developed tumors at an alarming rate and within a week was riddled with them. He stopped eating and rapidly lost all his weight. I was heartbroken since in the four measly years I had with him I loved him as much as our then 19 year old cat. She was heartbroken as well. He was her sleeping buddy. I brought him in to Oakwood to be put to sleep since he wasn't eating, was riddled with tumors and couldn't even move himself more than a few inches. They handled it with great kindness and even though just meeting him they made me feel they really cared about him even though he wasn't going to be a future patient they acted like he had been going there years and would be there in the future. That's how kind and gentle they were to both him and I in those last precious moments together. They even sent a sympathy card afterward in the mail which brought a lot of comfort to me. I referred my son and I refer everyone else looking for a vet. My female cat Spaz is now 24 and declining quickly. I feel better knowing how well they handled my male cat Spliff that they will do what has to be done in the most gentle way and she will be in the best place for what has to be done. I can't say enough how much it means to me to be able to hold my beloved pets while they're gently removed from their suffering to a better place. I feel less like I'm abandoning them to a horrible fate and more like a family member easing them from their agony. I felt he was comforted because he was with me holding him as he eased in to sleep. Since Spaz is very attached to me I hope it will be just as gentle for her. Either way I know she'll be in the best of hands with Oakwood Veterinary Clinic.
Jillian Montreuil
29 Nov 2016
REPORT
Only giving two stars because the environment seemed nice and clean. The people here were absolutely horrible and unprofessional when I went in for a checkup. The vet did not introduce himself (and I ...
Only giving two stars because the environment seemed nice and clean. The people here were absolutely horrible and unprofessional when I went in for a checkup. The vet did not introduce himself (and I still don't know his name) or ask me any questions or seem like he was interested in answering my questions. He clearly had other places to be and was not interested in seeing my kitten. The vet tech was nice enough but unhelpful and not personable. It was a very quick visit and a waste of my money to take my kitten here. Please take your pets elsewhere for proper care.
Jared Krak
23 Nov 2016
REPORT
Oakwood is great. I really like the atmosphere in the vet's office. Everyone is friendly and very accommodating. My cat was blocked and had already been in an emergency clinic for 4 days with no luck....
Oakwood is great. I really like the atmosphere in the vet's office. Everyone is friendly and very accommodating. My cat was blocked and had already been in an emergency clinic for 4 days with no luck. Oakwood kept him for a little over a week until they figured out the meds that worked for my cat. The Doctor was very knowledgable and friendly. HIghly recommended
Angel Pulver
16 Nov 2016
REPORT
They are very reasonable win there prices and u go in and out fast. And if they have the opening they get u in that day.
Joannie Jenkins
9 Oct 2016
REPORT
Very loving, caring and attentive. The treatments have been effective.
Hanglin Ye
28 Sep 2016
REPORT
This clinic is not suitable for small animals such as rabbits or guinea pigs.
Although they do accept small animals, the doctor is not responsible and is not willing to do much. I have been there 3 t...
This clinic is not suitable for small animals such as rabbits or guinea pigs.
Although they do accept small animals, the doctor is not responsible and is not willing to do much. I have been there 3 times. First time was when I got my rabbit, and it was very skinny. I have years of experience of raising rabbit so I am feeling something must be wrong with it, so I took him there for a check. But the doctor just weighted it and said it was healthy. He even got its gender wrong. As a precaution I insisted doing a poop test. A few days later my rabbit becomes very weak and unwilling to eat, so I went there for the second time. The same doctor checked it and admitted it was in a bad condition, but he was unable to tell what was wrong! He gave it a shot of Vitamin C and asked me to go home and wait. Luckily the poop test result came and showed that there was indeed parasite in my bunny. The doctor wrote prescription on that, but they did not provide the medicine because their in-house medicine are all for cats/dogs thus was too strong for rabbit. I have to go to a pharmacy in Latham, waited 3 days to get the medicine to save my bunny. I was lucky that my bunny stayed alive till the medicine to come. But small animals are fragile and usually cannot wait that long. And if I did not insist on a poop test, I will never know what was really wrong. The doctor was not helpful at all.
The third time was with my friend's guinea pig. It stopped eating and appeared sick. But the same doctor checked it and said it was still eating because there was poop in the intestine, so he asked us to go home and wait again. No other further test were done. The next day my friend took it to another vet and they perform X-rays and found that it was actually very sick.
This vet may be very good with larger animals such as cats and dogs, but they are not good with small animals. The only reason I went there is because it is close. But I won't go any more. My point is if they are providing service for small animals, they's better do it better. Otherwise it is just a waste of time of both doctors and customers.
Megan Grashaw
24 Aug 2016
REPORT
I had both of my dogs and my cat fixed here because they had such reasonable prices! The staff was friendly and more importantly knowledgeable. I knew my pets were in good hands.
TheFalc5186211
24 Aug 2016
REPORT
Oakwood Vet is a very reliable clinic. The vets know exactly what they are talking about and provide a great amount of insight on your pets health and what to look out for. Prices for shots are also n...
Oakwood Vet is a very reliable clinic. The vets know exactly what they are talking about and provide a great amount of insight on your pets health and what to look out for. Prices for shots are also not bad at all as well compared to other clinics.
This is just short review but feel free to ask me any questions based on my experience with this clinic or any other inquiries. Also subscribe to my youtube channel for the latest updates on my pup Nala.
Daniela DiNardo
22 Jun 2016
REPORT
It started when my own corporate vet in Latham NY could not see my sick pup for one week. I called in the evening, the Dr saw us the next afternoon. Great customer service. Great care. More than ...
It started when my own corporate vet in Latham NY could not see my sick pup for one week. I called in the evening, the Dr saw us the next afternoon. Great customer service. Great care. More than reasonable prices - they are NOT there to take your money.
Kimberly DiTonno
15 May 2016
REPORT
Oakwood and Boght are the best around, my boxer boys love going to the vet. Everyone is always so nice and give the boys extra love. They have always been so patient with me as a worry worth, never o...
Oakwood and Boght are the best around, my boxer boys love going to the vet. Everyone is always so nice and give the boys extra love. They have always been so patient with me as a worry worth, never overcharge me or do unnecessary test just to make a buck.. thank you to all of you , keep up the great work. Kim, Mason and Mackie
Christine Connell
14 May 2016
REPORT
I've been taking my pets to Boght/Oakwood since 1990. Recently I've been very disappointed by vets not returning phone calls when I've had questions about seriously ill cats who were recently at clini...
I've been taking my pets to Boght/Oakwood since 1990. Recently I've been very disappointed by vets not returning phone calls when I've had questions about seriously ill cats who were recently at clinic and prescribed treatment. I was told by the person at the desk that I would be called back, so I've waited and waited and waited ... and only by calling back and booking another appointment (earliest available, two days later!) can I hope to get questions answered.
Susan V
11 Apr 2016
REPORT
I have been going to Boght Vet & Oakwood Vet for many, many years. They are extremely dependable, caring and efficient. I wouldn't take my pets anywhere else!
Kimberly Parker
2 Mar 2016
REPORT
I have been taking my pets to Boght for over 30 years now - way back when it was just Boght and very small. I agree that some staff can be ride and when it is brought to the attention of the office ma...
I have been taking my pets to Boght for over 30 years now - way back when it was just Boght and very small. I agree that some staff can be ride and when it is brought to the attention of the office manager or Dr. Wagoner himself, you get no response and does make you feel as if they don't really care about the service you receive from staff. I also miss Dr. Oles. However, I do love some of the newer Drs at Oakwood. Dr M is my favorite. He is caring and genuine and does not recommend any treatments or visits that are not absolutely necessary. I've had an issue at Boght with not filling a script properly and when I discovered it and called, the person who answered the phone was rude and asked me why I didn't tell them sooner. No apologies for their fault in the matter. So now I deal directly with Oakwood and most of them seem great. Especially Jeannie.
Ashley Herkert
8 Dec 2015
REPORT
@darlene: so...after reading your review and that lovely sign I have to pass by on my way to work every morning and night, I figured this might be the best way to get your attention. So you were told ...
@darlene: so...after reading your review and that lovely sign I have to pass by on my way to work every morning and night, I figured this might be the best way to get your attention. So you were told to pay your balance. I work for a doctor, we don't let patients with balances over $100 be seen unless they're on a payment plan. As for Doctor Wagner, he probably didn't have time to speak with you because there are dozens of other people's sick/dying pets at the clinic 24hrs/day and that is his top priority, as it should be. As for the person you spoke to (Lindsey), maybe he was concerned about the way you spoke to her because something awful is going on in her life right now. Maybe a family member passed, her husband lost his job, or her kid was diagnosed with a terminal illness and she's on the verge of a breakdown. I don't know any of these people and have never been to this clinic, but get over yourself.
Darlene Skaarup
27 Nov 2015
REPORT
LET ME TELL ALL NEW AND OLD CLIENTS OF OAKWOOD/BOGHT JUST WHAT YOUR PATRONAGE MEANS TO DR. WAGNER. MY HUSBAND AND I HAVE DONE BUSINESS WITH THESE FACILITIES FOR 15 YEARS. WE HAVE MULTIPLE DOGS AND CA...
LET ME TELL ALL NEW AND OLD CLIENTS OF OAKWOOD/BOGHT JUST WHAT YOUR PATRONAGE MEANS TO DR. WAGNER. MY HUSBAND AND I HAVE DONE BUSINESS WITH THESE FACILITIES FOR 15 YEARS. WE HAVE MULTIPLE DOGS AND CATS. WE HAVE SPENT THOUSANDS OF DOLLARS ON THE CARE OF OUR FUR BABIES AT OAKWOOD/BOGHT. I NOTICED OVER THE LAST COUPLE OF YEARS THAT SOME OF THE STAFF HAVE BECOME RUDE, MOST ARE VERY PLEASANT, BUT, YOU ONLY NEED A FEW TO PUT A BAD TASTE IN YOUR MOUTH. THIS DID PUT ME OFF SOME BUT I REALLY LIKED DR. FORD, SO, I CONTINUED GOING. I, THEN, OWED A BALANCE OF $146.00. I CALLED TO MAKE AN APPOINTMENT FOR MY ILL CAT AND WAS TOLD VERY ABRUPTLY BY LINDSAY THAT "YOU CAN'T MAKE AN APPOINTMENT UNTIL YOUR BALANCE IS PAID." I BECAME VERY UPSET. WHEN I BROUGHT THIS TO THE OWNER, DR. WAGONER, HE TOLD ME THAT HE DIDN'T HAVE TIME TO SPEAK WITH ME AND HE WAS MORE CONCERNED WITH HOW I MAY HAVE SPOKEN VERY LOUDLY TO LINDSAY.
DR. WAGONER-OVER THE LAST 15 YEARS I HAVE EASILY SPENT $30,000., ON TOP OF RECOMMENDING FAMILY AND FRIENDS TO YOUR BUSINESS. DR. OLDS KNEW HOW TO TREAT PEOPLE. I THINK YOU'RE TRYING TO KEEP A FANCLUB GOING WITH YOUR STAFF. I HOPE THEY PAY YOUR BILLS, AS YOU SEE MY FAMILY AND FRIENDS LEAVE YOUR BUSINESS.
Jenna P.
1 Apr 2014
REPORT
I started bringing my senior kitty here back in October when she looked like she'd been losing weight. She was diagnosed with hyperthyroid (not uncommon for aging felines). We tried some medications,...
I started bringing my senior kitty here back in October when she looked like she'd been losing weight. She was diagnosed with hyperthyroid (not uncommon for aging felines). We tried some medications, which she was unfortunately allergic to. I didn't feel that surgery was an option due to her advanced age. I also tried an herbal remedy. I spoke numerous times with the vets over the course of a couple months while we tried these treatments. They were supportive throughout as well as when I decided to not continue any aggressive treatment and to let it take its course. I was blessed with 6 more months with her.The last couple of weeks I could see her starting to fail and yesterday, after a steep decline over the weekend, I decided to bring her into the office so we could help her pass. I called at 8 and had an appointment for 2. The receptionist I spoke to on the phone and in the office was lovely. The vet and vet tech were wonderful; extremely supportive and affectionate towards my sweet girl. The "grieving room" was a comfort. After she was given a sedative and then even after she passed I was provided plenty of privacy and all the time I wanted to spend time saying goodbye and holding her. Their good care made a horribly painful situation a little bit easier.
Jenna C.
31 Mar 2014
REPORT
I started bringing my senior kitty here back in October when she looked like she'd been losing weight. She was diagnosed with hyperthyroid (not uncommon for aging felines). We tried some medications,...
I started bringing my senior kitty here back in October when she looked like she'd been losing weight. She was diagnosed with hyperthyroid (not uncommon for aging felines). We tried some medications, which she was unfortunately allergic to. I didn't feel that surgery was an option due to her advanced age. I also tried an herbal remedy. I spoke numerous times with the vets over the course of a couple months while we tried these treatments. They were supportive throughout as well as when I decided to not continue any aggressive treatment and to let it take its course. I was blessed with 6 more months with her.The last couple of weeks I could see her starting to fail and yesterday, after a steep decline over the weekend, I decided to bring her into the office so we could help her pass. I called at 8 and had an appointment for 2. The receptionist I spoke to on the phone and in the office was lovely. The vet and vet tech were wonderful; extremely supportive and affectionate towards my sweet girl. The "grieving room" was a comfort. After she was given a sedative and then even after she passed I was provided plenty of privacy and all the time I wanted to spend time saying goodbye and holding her. Their good care made a horribly painful situation a little bit easier.
Amanda M.
10 Feb 2014
REPORT
Being a new patience they saw my dog right away. The receptionist was friendly and welcoming. We waited all of 5 minutes before being called in. The nurse was very friendly, as well as the doctor we h...
Being a new patience they saw my dog right away. The receptionist was friendly and welcoming. We waited all of 5 minutes before being called in. The nurse was very friendly, as well as the doctor we had. Also didn't wait long at all for the doctor in the room. Check out was fast and easy. (Preferred for my little anxious dog)Payment required at time of visit. No billing. You can never escape expensive vets but I thought here was reasonable. $45 for a rabies vaccination. They also have a pretty big turtle in the waiting room! More like a tortoise.
fullxmoon
18 Jan 2013
REPORT
ilov3w33zybabi3
5 Aug 2012
REPORT
I Took My Kitten That I Got That The Women Said That She Was 8wks She Was Only 5wks Old And It Was Cheap To Get Her Shots And A Check...They Were All Great There And They Yell The Pets Name Not Your's...
I Took My Kitten That I Got That The Women Said That She Was 8wks She Was Only 5wks Old And It Was Cheap To Get Her Shots And A Check...They Were All Great There And They Yell The Pets Name Not Your's I Love That...I Would Tell Them To Go Here...
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(518) 874-1718
Business Hours
Monday
Mon
08:00AM-19:00PM
Tuesday
Tue
08:00AM-19:00PM
Wednesday
Wed
08:00AM-19:00PM
Thursday
Thu
08:00AM-19:00PM
Friday
Fri
08:00AM-19:00PM
Saturday
Sat
08:00AM-16:00PM
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Oakwood Veterinary Clinic
Troy, New York
General Info
The Oakwood Veterinary Clinic in Troy NY serves clients and their pets in Troy, Melrose, Schaghticoke and surrounding areas of Rensselaer County. Recently opened in March of 2011, as a second location to the Boght Veterinary Clinic in Cohoes NY, the clinic staffs 4 experienced veterinarians and 2 dozen support staff to care for our new and existing clients and their pets.
The clinic offers a wide range of services, including complete wellness care, vaccinations, with routine and specialized surgery services scheduled daily. We are gladly accepting new patients and have evening appointments until 6pm and extended hours on Saturdays to accommodate our clients and their busy schedules.
Please visit our website for more information.
The clinic offers a wide range of services, including complete wellness care, vaccinations, with routine and specialized surgery services scheduled daily. We are gladly accepting new patients and have evening appointments until 6pm and extended hours on Saturdays to accommodate our clients and their busy schedules.
Please visit our website for more information.
Business Hours
Monday
08:00AM-19:00PM
Tuesday
08:00AM-19:00PM
Wednesday
08:00AM-19:00PM
Thursday
08:00AM-19:00PM
Friday
08:00AM-19:00PM
Saturday
08:00AM-16:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Barbara W.
17 May 2019
I've been taking my 15 yr old PBGV to Oakwood for almost 2 yrs. She has been prone to urinary tract infections which have increased in frequency as she's gotten older. I recently had to take her to th...
I've been taking my 15 yr old PBGV to Oakwood for almost 2 yrs. She has been prone to urinary tract infections which have increased in frequency as she's gotten older. I recently had to take her to the emergency clinic, where I spent over $500 to have her put under a different, more helpful medical regimen which should have been done by her regular vet. Instead the same medication was continued, but obviously not helping. I have never been able to get an immediate appointment; even as an emergency you have to wait. Another complaint of mine has been the caps used on the pill bottles-their computer was red flagged for NO child proof caps, but every time I've had to ask them to change the caps. It's a very inefficient operation. I just asked for a form to transfer records-they don't have a form, but did copy her records. Not once was I asked why I am transferring Molly's care.
Jackie T.
7 Mar 2019
This vet clinic is the sister clinic if Boght vet clinic, both have good reviews on Google. I decided to give it a try after doing more digging. However, the Yelp reviews here do not have the same ref...
This vet clinic is the sister clinic if Boght vet clinic, both have good reviews on Google. I decided to give it a try after doing more digging. However, the Yelp reviews here do not have the same reflection as what you may see on Google, I want to share some of my personal experience. This clinic is next to the Oakwood Cemetery, depending on which way you come from, the entry might not be that obvious. There are plenty of parking spots outside, and the building is a good size. The facility is clean, and the waiting area is decently spacious, but the lighting is kind of dim, it might not set the mood right if you are bringing in your sick companion. However, one thing I have observed is that they are short on staff, sometimes you will see no staff at the front desk. And often the staff are running back and forth in the hallway trying to accommodate different customers. They do have nice size, clean and organized examination rooms. Yet, I wish the staff here are a bit more passionate about seeing pets.
Laura B.
2 Sep 2018
Over Booked, Short Staffed & Unwilling to discuss what turned out to be a difficult & unfortunate situation! I had a very embarrassing "meltdown" on the 20th of August (long story). It started with Bo...
Over Booked, Short Staffed & Unwilling to discuss what turned out to be a difficult & unfortunate situation! I had a very embarrassing "meltdown" on the 20th of August (long story). It started with Boght being unable or unwilling to see my pet for a continuing pain issue that was causing her difficulty walking. The day ended with a receptionist touching a "nerve" (while I was getting meds), after what was a really tough day with the same dog who is very sick & was still in a lot of pain later that day. I said a few things that in retrospect seem to have been taken out of context and upset the staff. I also think they really disliked that what I said was at a time when their waiting room was jammed packed, so of course everyone heard everything. (I did not swear at all or scream, but I was loud and on the verge of tears). During my meltdown I "lumped" them in with a bad experience that I had earlier that day with an emergency vet. I also voiced my dismay that neither the Boght Office(over booked & under staffed) nor the Oakwood Office for the same reason couldn't do x-rays. Boght could only do Monday, but was booked full & Oakwood couldn't do any until Thursday! Sadly, it would have been a non-issue for me if the vet had done a quick x-ray of my dog's shoulder& leg the previous week when she was there for blood work! It was the second time I had asked and the 2nd time I was told that it wasn't necessary! The problem I have with this is I was paying for it (rather she needed it or not) and because the dog was on pain meds and not doing better, I wanted to rule out any sort of injury or find out if there was inflammation in the shoulder or leg. (The dog was going for an neuro evaluation on Thursday Aug 23rd, so the xray could have been used to rule out several things a neurologist might look for!) Anyway, by Aug 20th the dog was no better & in a lot of pain and never got the care I felt she needed so that I as her owner knew that I was doing everything I could to take care of her! So YES I had a "meltdown"! It happened @ a bad time, in a room full of clients. I left upset plain & simple! I guess soon after Dr. Ford spoke to the owner Dr. Wagoner (whom I have known since he took over the clinic) and they decided to BAN me and my pets from their offices. They also closed all records and services effectively immediately. That meant the the very same dog who I had the issue with was unable to get refills on her meds. She takes 8 different ones because she has 2 frontal lobe brain lesions and Encephalitis. Rather than call and tell my husband or I about their decision, after 25+ years of going there, I was informed (only after I called for medication & apt) that myself and my pets were no longer welcomed there. I was sent a packet of records and a letter stating the same thing 5 days later. Take about shocking!!! I tried to speak to the office managers about what happened, and although they listened and said they would talk to the owner, we never got a call back! My husband also tried to call and only got a call from Oakwood stating the Dr. Wagoner was too busy to call and that he would talk to Dr. Ford and someone would call in 2-3 days. NO ONE CALLED! It seems when you are making money hand over fist and booking 2 months out in advance, Banning one customer with 5 pets whom you have been doing business with for 25+ years is no sweat off your back! Even though they view me as being completely in the wrong, I feel a phone call was warranted or a chance to discuss what happened with the owner or Dr. Ford (who pretty much runs the Boght office now). I also feel that reaching out to the Emergency Vet that pretty much led to my "meltdown" would have been a nice thing to do. Because the Emergency Vet admitted their fault/part in a set of rather unfortunate incidents that happened that day. The Patient Care Coordinator was also willing to reach out to Dr. Ford or Dr. Wagoner on my behalf an explain what happened and that it probably would not have taken much to "touch" a "nerve" that day. Bascially, because they felt bad and after explaining my Ban from Boght & Oakwood they wanted to help me straighten things out. Anyway, all attempts to resolve the situation were ignored and Dr. Wagoner ( we trusted him with the care of 10 of our animals over the years and referred A LOT of patients his way) & Dr. Ford (who saw us through the loss of one beloved pet last year and established patient care with 5 of our pets with-in the past year) moved on! I always loved the staff @ both offices , never hesitated to refer people there and even through a few rough patches I never lost my trust or respect for them or the work that they do! The sad part is they never respected me or my pets enough to give myself or them a second chance! Bottom line: DO NOT TAKE YOUR RELATIONSHIP WITH THESE OFFICES/VETS FOR GRANTED! IF GOD FORBID YOU HAVE A BAD DAY OR GET UPSET WITH THEM YOU MAY FIND YOURSELF UNEXPECTEDLY BLACK BALLED AND BANNED TO!
Sarah D.
22 Jul 2018
I spent thousands of dollars on multiple surgeries to have my dog's mast cell tumors removed. For weeks I called trying to make an appointment to bring her in because she was limping and could not put...
I spent thousands of dollars on multiple surgeries to have my dog's mast cell tumors removed. For weeks I called trying to make an appointment to bring her in because she was limping and could not put weight on her front leg. They supposedly could not accommodate me because they only had "emergency" appointments available and were "short staffed". I asked to bring my dog in as an emergency appointment and they again told me that they could not see her unless her limping was due to one of the tumors that they had removed 2 months prior. I told them that I did not know if her limp was related to the tumor coming back. Then they tried to prescribe her a NSAID knowing she had been prescribed prednisone (a steroid) for her mast cell tumors. You can NOT take a non steroid antiinflammatory with a steroid and any competent vet should know that! So after refusing the NSAID that they offered me and after going back and forth with them about getting my dog in, they told me to take her to an emergency vet because "they could not help her". I called Miller Animal hospital who got my dog in right away. Unfortunately, I found out that she had osteosarcoma and although I again tired calling Oakwood to get a second opinion regarding the x-rays which supposedly showed evidence of osteosarcoma, we ended up losing her within a week. I had to make the difficult choice to have her put down based on the recommendation of a Dr. who had only seen her twice for leg pain, instead of the doctors at Oakwood that I trusted. After she passed, I called Oakwood to let them know and they didn't even offer their condolences! The receptionist said, "I'll inform Dr. Wagner and we will take you off the vaccine reminder list" and that was it! After years of taking my dog to this vet and spending so much on surgery, dental work/extractions, and diagnostic tests, they didn't even send a letter or call to say that they were sorry for our loss. This was her primary doctor!!! The staff does not care about your pets and clearly the doctors are not medically competent if they tried to mix 2 medications that should never be taken together (and fyi, they prescribed my dog the steroid to be taken for the rest of her life to keep her tumors at bay, so clearly they didn't look at her medical records before prescribing a NSAID). If I had no medical background myself, I would have given her both meds and she would have gone into organ failure almost instantly. Oakwood had my sweet little 10 lb, 13 year old dog on 4 different medications and she never showed improvement... if anything, the meds only made her worse because she eventually developed Cushing's disease from being on the steroids for too long. Also, when I brought my dog to Miller Animal Hospital they were surprised that Oakwood Vet would even put my dog under anesthesia, not once, but twice, because she had a grade 3 heart murmur and wasn't considered "stable" enough to go under anesthesia. Do yourself a favor and go to Miller Animal Hospital near HVCC in Troy because Dr. Wagner from Oakwood and his incompetent daughter (also named Dr. Wagner) are not fit to care for a plant, let alone your fur baby. They never have time to spend answering your questions, they rush you in and out, and they are all about the old mighty dollar... not your pet and not you. The only good thing that I can say about this place is that the prices are pretty reasonable in comparison to what other veterinarians are charging. l
Robert Rendano-Becker
6 Jul 2018
Good people, good work. Cool parrot behind the counter!
Shannon Curran-Trzepacz
6 Jul 2018
I had my first experience euthanizing a beloved, 19yo friend here and I could not have chosen a better place for this. We were given a quiet, private room where we could cuddle as long as we needed b...
I had my first experience euthanizing a beloved, 19yo friend here and I could not have chosen a better place for this. We were given a quiet, private room where we could cuddle as long as we needed before the injections, and I was able to hold him as he slipped off to peace. Wonderful doctors and staff.
Brian Shalkowski
23 Jun 2018
Great staff. And very reasonable price. Will be my furever vet from here on.
Rosa Gabe
6 Jun 2018
Oakwood Vet is the most reasonable veterinarian in the tri city area! The Vet and techs are excellent! If your pet is sick, call Oakwood Vet!
Denise Salisbury
24 May 2018
I moved to the area and switched from my old vet to Oakwood. I liked this place until I had to get meds for my dog. He gets allergy shots and I refill the script about every 2 and a half to 3 months. ...
I moved to the area and switched from my old vet to Oakwood. I liked this place until I had to get meds for my dog. He gets allergy shots and I refill the script about every 2 and a half to 3 months. They jacked the price up so high that I couldnt afford to buy it every couple of months so I had to leave their practice and drive an hour away go back to the old vet.
Jeani Beani Beach
10 May 2018
Got us in same day, and fixed up my pups toe. Great staff, great pricing, same day service! She really wanted to eat the barking bird!
Angie Pratt
6 May 2018
Very caring and attentive. They are very fair and reasonable with their fees, and thorough with their care.
Pyramide Albany
5 May 2018
I never got to actually experience any Services there I had requested that I wait in the vehicle until the time for my appointment because of my two rotties are rescues and not acclimated to other dog...
I never got to actually experience any Services there I had requested that I wait in the vehicle until the time for my appointment because of my two rotties are rescues and not acclimated to other dogs or possible cats or animals and also experiencing recent surgery I didn't want you to have to deal with any aggressive situation that we may encounter on the insides I was denied such accommodations and of course a small dog with an aggressive decided that it wanted to experience coming after my two large Rottweilers so I left and went to Parkside Veterinary on Morton Avenue.
Aminika Galusha
28 Feb 2018
Our new vet. Absolutely amazing. Nice guy. Explained everything well. Answered all my questions and they were great with my dog. And they have cool tortoises in the waiting room lol
Donna M.
31 Jan 2018
I love this place. I have brought all of my kitties here and have always gotten compassionate and competent service from the staff and the doctors. Prices are GREAT. The clinic is clean and comfor6...
I love this place. I have brought all of my kitties here and have always gotten compassionate and competent service from the staff and the doctors. Prices are GREAT. The clinic is clean and comfor6able for the animals. One thing I might ask is to have more comfortable seats for people who are large. I sadly had to put down a kitty there, and they were amazingly compassionate. I highly recommend this vet to anyone in Albany.
Rhian C.
16 Dec 2017
Oakwood veterinary was a huge disappointment. The staff doesn't seem to care much about getting to know you or your pet. Our vet didn't seem interested in answering any questions in detail and rushed ...
Oakwood veterinary was a huge disappointment. The staff doesn't seem to care much about getting to know you or your pet. Our vet didn't seem interested in answering any questions in detail and rushed us to the cash register. We've paid for preventative test that they suggested we get with no results until we reach out to them. They've done a terrible job notifying us of when to get shots. Our dog had no rabies shots taken (shes now 22 weeks) because they were so busy selling us on additional shots and testing, they forgot to have us schedule one. As first time dog owners we relying on them to keep us up to date. If you are an experience pet owner and just need 4 walls and a roof to have your pets routine maintenance done. This is not a bad place, especially if your from Troy. If your looking for a caring, comfortable, and thorough vet, I would keep searching. Good luck!
Jesse Napolitano
6 Dec 2017
I've brought my cat here twice, once for a checkup and vaccination boosters, and once for a rash. I don't have pet insurance so I didn't know what to expect; but the pricing is incredibly reasonable. ...
I've brought my cat here twice, once for a checkup and vaccination boosters, and once for a rash. I don't have pet insurance so I didn't know what to expect; but the pricing is incredibly reasonable. Each time the vet was very professional and knowledgeable and the vet techs were extremely attentive. I like that there's a little area tucked away in the waiting room for the people with excitable dogs to go to, in order to keep them from lunging at other animals. It's not totally enclosed, but enough to keep a bit of separation. All in all, a great experience!
Lola J.
20 Nov 2017
Love the people their, very good with my pup. I think very reasonably priced also. Always answers all my concerns.
Marnie R.
17 Aug 2017
I brought my new puppy for a visit and a first check up last week. He was quickly given a shot and we were being sent on our way. No thorough exam, no time was given for questions, and very generic ...
I brought my new puppy for a visit and a first check up last week. He was quickly given a shot and we were being sent on our way. No thorough exam, no time was given for questions, and very generic answers were given for the few I rambled off real quick. He became sick soulless days later and I was told he could be seen next week or pay emergency vet rates. I was not pleased so I found a vet that took him the same day, spent an hour examining and answering questions, and treated my sick puppy. Thank you to the new vet for caring for my pet, Oakwood needs to reevaluate the care they give. I was very disappointed.
Phil bulger
22 May 2017
On a day I dreaded putting my beloved dog down, the staff was so compassionate and wonderful to myself & my wife. We were put in a nice room so she could lay on the couch and go in comfort. Words cann...
On a day I dreaded putting my beloved dog down, the staff was so compassionate and wonderful to myself & my wife. We were put in a nice room so she could lay on the couch and go in comfort. Words cannot express how thankful I am to them for their compassion
Debra Premo
20 Apr 2017
Best Vet ever!! Highly recommend to anyone with a pet. The staff truly cares!
Navera Moritori
13 Feb 2017
Thanks for refusing to help me. It's not my bird's fault he broke blood feathers in between pay checks for me. It would have been nice if we could have worked something out. I've been here before and ...
Thanks for refusing to help me. It's not my bird's fault he broke blood feathers in between pay checks for me. It would have been nice if we could have worked something out. I've been here before and I paid. Not like I ever stiffed you guys on a bill. I have lost a great deal of respect for this place for their lack of empathy and ethic.
Carol Bell
24 Jan 2017
They are the best alwsys get u in quick as possible. .always polite..and very good help. .dr and staff are the best
Mary Barden Green
14 Dec 2016
Transferred here about 3 years years ago after 15+ years with another local vet. Always receive great service and the staff couldn't be nicer. The extended hours are certainly a plus.
Colleen Fitzpatrick
2 Dec 2016
The best vets and wonderful employees. I can't say enough about them and their compassion to the fur faces and their owners
Deb Marino Dunn
2 Dec 2016
The Vet was Awesome got my kitty up and running again she is eating and drinking again and mad at me
Sonya Farrell
2 Dec 2016
This is the best vet's office I've been to. My son brings his dog and he and his Venom loves them. Two years before my son started bringing his dog there I had a stray cat who my son had taken in and ...
This is the best vet's office I've been to. My son brings his dog and he and his Venom loves them. Two years before my son started bringing his dog there I had a stray cat who my son had taken in and then he stayed with me when my son moved out. The cat developed tumors at an alarming rate and within a week was riddled with them. He stopped eating and rapidly lost all his weight. I was heartbroken since in the four measly years I had with him I loved him as much as our then 19 year old cat. She was heartbroken as well. He was her sleeping buddy. I brought him in to Oakwood to be put to sleep since he wasn't eating, was riddled with tumors and couldn't even move himself more than a few inches. They handled it with great kindness and even though just meeting him they made me feel they really cared about him even though he wasn't going to be a future patient they acted like he had been going there years and would be there in the future. That's how kind and gentle they were to both him and I in those last precious moments together. They even sent a sympathy card afterward in the mail which brought a lot of comfort to me. I referred my son and I refer everyone else looking for a vet. My female cat Spaz is now 24 and declining quickly. I feel better knowing how well they handled my male cat Spliff that they will do what has to be done in the most gentle way and she will be in the best place for what has to be done. I can't say enough how much it means to me to be able to hold my beloved pets while they're gently removed from their suffering to a better place. I feel less like I'm abandoning them to a horrible fate and more like a family member easing them from their agony. I felt he was comforted because he was with me holding him as he eased in to sleep. Since Spaz is very attached to me I hope it will be just as gentle for her. Either way I know she'll be in the best of hands with Oakwood Veterinary Clinic.
Jillian Montreuil
29 Nov 2016
Only giving two stars because the environment seemed nice and clean. The people here were absolutely horrible and unprofessional when I went in for a checkup. The vet did not introduce himself (and I ...
Only giving two stars because the environment seemed nice and clean. The people here were absolutely horrible and unprofessional when I went in for a checkup. The vet did not introduce himself (and I still don't know his name) or ask me any questions or seem like he was interested in answering my questions. He clearly had other places to be and was not interested in seeing my kitten. The vet tech was nice enough but unhelpful and not personable. It was a very quick visit and a waste of my money to take my kitten here. Please take your pets elsewhere for proper care.
Jared Krak
23 Nov 2016
Oakwood is great. I really like the atmosphere in the vet's office. Everyone is friendly and very accommodating. My cat was blocked and had already been in an emergency clinic for 4 days with no luck....
Oakwood is great. I really like the atmosphere in the vet's office. Everyone is friendly and very accommodating. My cat was blocked and had already been in an emergency clinic for 4 days with no luck. Oakwood kept him for a little over a week until they figured out the meds that worked for my cat. The Doctor was very knowledgable and friendly. HIghly recommended
Angel Pulver
16 Nov 2016
They are very reasonable win there prices and u go in and out fast. And if they have the opening they get u in that day.
Joannie Jenkins
9 Oct 2016
Very loving, caring and attentive. The treatments have been effective.
Hanglin Ye
28 Sep 2016
This clinic is not suitable for small animals such as rabbits or guinea pigs.
Although they do accept small animals, the doctor is not responsible and is not willing to do much. I have been there 3 t...
This clinic is not suitable for small animals such as rabbits or guinea pigs.
Although they do accept small animals, the doctor is not responsible and is not willing to do much. I have been there 3 times. First time was when I got my rabbit, and it was very skinny. I have years of experience of raising rabbit so I am feeling something must be wrong with it, so I took him there for a check. But the doctor just weighted it and said it was healthy. He even got its gender wrong. As a precaution I insisted doing a poop test. A few days later my rabbit becomes very weak and unwilling to eat, so I went there for the second time. The same doctor checked it and admitted it was in a bad condition, but he was unable to tell what was wrong! He gave it a shot of Vitamin C and asked me to go home and wait. Luckily the poop test result came and showed that there was indeed parasite in my bunny. The doctor wrote prescription on that, but they did not provide the medicine because their in-house medicine are all for cats/dogs thus was too strong for rabbit. I have to go to a pharmacy in Latham, waited 3 days to get the medicine to save my bunny. I was lucky that my bunny stayed alive till the medicine to come. But small animals are fragile and usually cannot wait that long. And if I did not insist on a poop test, I will never know what was really wrong. The doctor was not helpful at all.
The third time was with my friend's guinea pig. It stopped eating and appeared sick. But the same doctor checked it and said it was still eating because there was poop in the intestine, so he asked us to go home and wait again. No other further test were done. The next day my friend took it to another vet and they perform X-rays and found that it was actually very sick.
This vet may be very good with larger animals such as cats and dogs, but they are not good with small animals. The only reason I went there is because it is close. But I won't go any more. My point is if they are providing service for small animals, they's better do it better. Otherwise it is just a waste of time of both doctors and customers.
Megan Grashaw
24 Aug 2016
I had both of my dogs and my cat fixed here because they had such reasonable prices! The staff was friendly and more importantly knowledgeable. I knew my pets were in good hands.
TheFalc5186211
24 Aug 2016
Oakwood Vet is a very reliable clinic. The vets know exactly what they are talking about and provide a great amount of insight on your pets health and what to look out for. Prices for shots are also n...
Oakwood Vet is a very reliable clinic. The vets know exactly what they are talking about and provide a great amount of insight on your pets health and what to look out for. Prices for shots are also not bad at all as well compared to other clinics.
This is just short review but feel free to ask me any questions based on my experience with this clinic or any other inquiries. Also subscribe to my youtube channel for the latest updates on my pup Nala.
Daniela DiNardo
22 Jun 2016
It started when my own corporate vet in Latham NY could not see my sick pup for one week. I called in the evening, the Dr saw us the next afternoon. Great customer service. Great care. More than ...
It started when my own corporate vet in Latham NY could not see my sick pup for one week. I called in the evening, the Dr saw us the next afternoon. Great customer service. Great care. More than reasonable prices - they are NOT there to take your money.
Kimberly DiTonno
15 May 2016
Oakwood and Boght are the best around, my boxer boys love going to the vet. Everyone is always so nice and give the boys extra love. They have always been so patient with me as a worry worth, never o...
Oakwood and Boght are the best around, my boxer boys love going to the vet. Everyone is always so nice and give the boys extra love. They have always been so patient with me as a worry worth, never overcharge me or do unnecessary test just to make a buck.. thank you to all of you , keep up the great work. Kim, Mason and Mackie
Christine Connell
14 May 2016
I've been taking my pets to Boght/Oakwood since 1990. Recently I've been very disappointed by vets not returning phone calls when I've had questions about seriously ill cats who were recently at clini...
I've been taking my pets to Boght/Oakwood since 1990. Recently I've been very disappointed by vets not returning phone calls when I've had questions about seriously ill cats who were recently at clinic and prescribed treatment. I was told by the person at the desk that I would be called back, so I've waited and waited and waited ... and only by calling back and booking another appointment (earliest available, two days later!) can I hope to get questions answered.
Susan V
11 Apr 2016
I have been going to Boght Vet & Oakwood Vet for many, many years. They are extremely dependable, caring and efficient. I wouldn't take my pets anywhere else!
Kimberly Parker
2 Mar 2016
I have been taking my pets to Boght for over 30 years now - way back when it was just Boght and very small. I agree that some staff can be ride and when it is brought to the attention of the office ma...
I have been taking my pets to Boght for over 30 years now - way back when it was just Boght and very small. I agree that some staff can be ride and when it is brought to the attention of the office manager or Dr. Wagoner himself, you get no response and does make you feel as if they don't really care about the service you receive from staff. I also miss Dr. Oles. However, I do love some of the newer Drs at Oakwood. Dr M is my favorite. He is caring and genuine and does not recommend any treatments or visits that are not absolutely necessary. I've had an issue at Boght with not filling a script properly and when I discovered it and called, the person who answered the phone was rude and asked me why I didn't tell them sooner. No apologies for their fault in the matter. So now I deal directly with Oakwood and most of them seem great. Especially Jeannie.
Ashley Herkert
8 Dec 2015
@darlene: so...after reading your review and that lovely sign I have to pass by on my way to work every morning and night, I figured this might be the best way to get your attention. So you were told ...
@darlene: so...after reading your review and that lovely sign I have to pass by on my way to work every morning and night, I figured this might be the best way to get your attention. So you were told to pay your balance. I work for a doctor, we don't let patients with balances over $100 be seen unless they're on a payment plan. As for Doctor Wagner, he probably didn't have time to speak with you because there are dozens of other people's sick/dying pets at the clinic 24hrs/day and that is his top priority, as it should be. As for the person you spoke to (Lindsey), maybe he was concerned about the way you spoke to her because something awful is going on in her life right now. Maybe a family member passed, her husband lost his job, or her kid was diagnosed with a terminal illness and she's on the verge of a breakdown. I don't know any of these people and have never been to this clinic, but get over yourself.
Darlene Skaarup
27 Nov 2015
LET ME TELL ALL NEW AND OLD CLIENTS OF OAKWOOD/BOGHT JUST WHAT YOUR PATRONAGE MEANS TO DR. WAGNER. MY HUSBAND AND I HAVE DONE BUSINESS WITH THESE FACILITIES FOR 15 YEARS. WE HAVE MULTIPLE DOGS AND CA...
LET ME TELL ALL NEW AND OLD CLIENTS OF OAKWOOD/BOGHT JUST WHAT YOUR PATRONAGE MEANS TO DR. WAGNER. MY HUSBAND AND I HAVE DONE BUSINESS WITH THESE FACILITIES FOR 15 YEARS. WE HAVE MULTIPLE DOGS AND CATS. WE HAVE SPENT THOUSANDS OF DOLLARS ON THE CARE OF OUR FUR BABIES AT OAKWOOD/BOGHT. I NOTICED OVER THE LAST COUPLE OF YEARS THAT SOME OF THE STAFF HAVE BECOME RUDE, MOST ARE VERY PLEASANT, BUT, YOU ONLY NEED A FEW TO PUT A BAD TASTE IN YOUR MOUTH. THIS DID PUT ME OFF SOME BUT I REALLY LIKED DR. FORD, SO, I CONTINUED GOING. I, THEN, OWED A BALANCE OF $146.00. I CALLED TO MAKE AN APPOINTMENT FOR MY ILL CAT AND WAS TOLD VERY ABRUPTLY BY LINDSAY THAT "YOU CAN'T MAKE AN APPOINTMENT UNTIL YOUR BALANCE IS PAID." I BECAME VERY UPSET. WHEN I BROUGHT THIS TO THE OWNER, DR. WAGONER, HE TOLD ME THAT HE DIDN'T HAVE TIME TO SPEAK WITH ME AND HE WAS MORE CONCERNED WITH HOW I MAY HAVE SPOKEN VERY LOUDLY TO LINDSAY.
DR. WAGONER-OVER THE LAST 15 YEARS I HAVE EASILY SPENT $30,000., ON TOP OF RECOMMENDING FAMILY AND FRIENDS TO YOUR BUSINESS. DR. OLDS KNEW HOW TO TREAT PEOPLE. I THINK YOU'RE TRYING TO KEEP A FANCLUB GOING WITH YOUR STAFF. I HOPE THEY PAY YOUR BILLS, AS YOU SEE MY FAMILY AND FRIENDS LEAVE YOUR BUSINESS.
Jenna P.
1 Apr 2014
I started bringing my senior kitty here back in October when she looked like she'd been losing weight. She was diagnosed with hyperthyroid (not uncommon for aging felines). We tried some medications,...
I started bringing my senior kitty here back in October when she looked like she'd been losing weight. She was diagnosed with hyperthyroid (not uncommon for aging felines). We tried some medications, which she was unfortunately allergic to. I didn't feel that surgery was an option due to her advanced age. I also tried an herbal remedy. I spoke numerous times with the vets over the course of a couple months while we tried these treatments. They were supportive throughout as well as when I decided to not continue any aggressive treatment and to let it take its course. I was blessed with 6 more months with her.The last couple of weeks I could see her starting to fail and yesterday, after a steep decline over the weekend, I decided to bring her into the office so we could help her pass. I called at 8 and had an appointment for 2. The receptionist I spoke to on the phone and in the office was lovely. The vet and vet tech were wonderful; extremely supportive and affectionate towards my sweet girl. The "grieving room" was a comfort. After she was given a sedative and then even after she passed I was provided plenty of privacy and all the time I wanted to spend time saying goodbye and holding her. Their good care made a horribly painful situation a little bit easier.
Jenna C.
31 Mar 2014
I started bringing my senior kitty here back in October when she looked like she'd been losing weight. She was diagnosed with hyperthyroid (not uncommon for aging felines). We tried some medications,...
I started bringing my senior kitty here back in October when she looked like she'd been losing weight. She was diagnosed with hyperthyroid (not uncommon for aging felines). We tried some medications, which she was unfortunately allergic to. I didn't feel that surgery was an option due to her advanced age. I also tried an herbal remedy. I spoke numerous times with the vets over the course of a couple months while we tried these treatments. They were supportive throughout as well as when I decided to not continue any aggressive treatment and to let it take its course. I was blessed with 6 more months with her.The last couple of weeks I could see her starting to fail and yesterday, after a steep decline over the weekend, I decided to bring her into the office so we could help her pass. I called at 8 and had an appointment for 2. The receptionist I spoke to on the phone and in the office was lovely. The vet and vet tech were wonderful; extremely supportive and affectionate towards my sweet girl. The "grieving room" was a comfort. After she was given a sedative and then even after she passed I was provided plenty of privacy and all the time I wanted to spend time saying goodbye and holding her. Their good care made a horribly painful situation a little bit easier.
Amanda M.
10 Feb 2014
Being a new patience they saw my dog right away. The receptionist was friendly and welcoming. We waited all of 5 minutes before being called in. The nurse was very friendly, as well as the doctor we h...
Being a new patience they saw my dog right away. The receptionist was friendly and welcoming. We waited all of 5 minutes before being called in. The nurse was very friendly, as well as the doctor we had. Also didn't wait long at all for the doctor in the room. Check out was fast and easy. (Preferred for my little anxious dog)Payment required at time of visit. No billing. You can never escape expensive vets but I thought here was reasonable. $45 for a rabies vaccination. They also have a pretty big turtle in the waiting room! More like a tortoise.
fullxmoon
18 Jan 2013
ilov3w33zybabi3
5 Aug 2012
I Took My Kitten That I Got That The Women Said That She Was 8wks She Was Only 5wks Old And It Was Cheap To Get Her Shots And A Check...They Were All Great There And They Yell The Pets Name Not Your's...
I Took My Kitten That I Got That The Women Said That She Was 8wks She Was Only 5wks Old And It Was Cheap To Get Her Shots And A Check...They Were All Great There And They Yell The Pets Name Not Your's I Love That...I Would Tell Them To Go Here...
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