Walworth Animal Hospital
Walworth, New York
General Info
Together with our expert veterinarians and technicians, you will be provided the best in modern and practical health care for your companion animals. We value the trust you have placed in us and pledge to treat all of our patients as if they were members of our own families. Pet owners and veterinarians working together to provide the proper diet, exercise, grooming, and medical treatments achieves the optimum in pet health care. We look forward to meeting you and your furry loved ones here at Walworth Animal Hospital.
Reviews
mike m
10 Feb 2023
REPORT
I truly hope not only other clients see this post, but management as well. Let me start off by saying that I have 2 dogs, both have been going to this animal hospital since 2017. My oldest dog is due ...
I truly hope not only other clients see this post, but management as well. Let me start off by saying that I have 2 dogs, both have been going to this animal hospital since 2017. My oldest dog is due for a teeth cleaning, so I schedule the appt. with my preferred vet 3+ months out. (oct. 2022) From what I am being told the client should and will receive a quote before the actual surgery date. Fine, no problem. As of today, Feb. 10, I received a teeth cleaning quote for approximately $1800. I immediately call to clarify, naturally anybody else would right? I've only waited 4 months to receive this quote, no big deal. Not to mention I was just there 9 days ago, Feb. 1 for a minor checkup, another $250 just to be seen, pre-blood work for surgery, whatever fine I get it. Not only did another veterinarian generate this quote THREE DAYS before the scheduled surgery, this veterinarian (who just so happens to be the owner) notated another procedure on the quote that both myself and my preferred veterinarian decided not to be a big deal and simply leave it alone. The front desk associate, I kid you not, says this: "So what is the most amount you can pay?" ..... Excuse me what? What kind of business are we running around here? I get it- Animal hospitals aren't free, this is a for-profit business. They like any other business have bills & wages to pay, completely understand. Obviously I tell them I'm not willing to pay that amount, my dog clearly isn't in pain, and just flat out doesn't need to be up-charged to be quite honest. Here is the best part: I get a phone call back a few minutes later.... They cancelled my appointment. Really? So since I don't want to pay your "high-end" quote estimate, you cancel me to move onto the next willing and able buyer? I'm in car sales, so honestly I find this hilarious, and quite embarrassing. The ONLY reason why I kept coming here for so long is the care my preferred veterinarian provides. She and one other veterinarian are Cornell Graduates. Look around and see surrounding Animal hospitals that have Cornell graduates, you won't find any. THAT is the only reason why I continue to bring my dogs here, obviously not anymore. Rant over, full blown Karen-mode here. And no, I don't care. The lack of customer service isn't just shady, but truly embarrassing.
Wildatheart
17 Jul 2021
REPORT
I've been a client here for many years myself and so has my family. I began coming in with our family pets since I was youngster. I have also worked at Walworth Animal Hospital in the past for many ye...
I've been a client here for many years myself and so has my family. I began coming in with our family pets since I was youngster. I have also worked at Walworth Animal Hospital in the past for many years. I continue to drive from Rochester so my pets can have the best care here. Dr. Drouin, Dr. Hines, Dr. Campbell, and Dr. Miller have all seen my pets and are all beyond wonderful. They take time at each appointment to listen and throughly evaluate your pet when they're sick. I never worry when I leave my pets overnight because I know they're getting the best care and attention. Every client is treated with the upmost respect, professionalism, and kindness. I have personally seen Dr. Drouin, Dr. Hines, Dr. Campbell, and Dr. Miller go above an beyond in so many ways. They are kind, compassionate, and genuine. I have been "behind the scenes" and I can't rave enough about WAH. Every pet is treated like their own family member. I have the greatest respect, admiration, and appreciation for Walworth Animal Hospital. They are family here. I can't imagine going anywhere else!
John Roach
7 Feb 2020
REPORT
Chrissy Wade Roach-
I can’t believe I have to share this, but to spare another family, I am.
Do not put your pet’s care in the hands of Walworth Animal Hospital.
In an effort to understand how a yo...
Chrissy Wade Roach-
I can’t believe I have to share this, but to spare another family, I am.
Do not put your pet’s care in the hands of Walworth Animal Hospital.
In an effort to understand how a young, healthy dog could die, John Roach started asking questions. How could a digestive blockage be missed on the x-ray that Scout had on Monday night?
On Monday night, I was told by the attending vet that she could see no blockage. Scout’s digestive lining looked sensitive and like she ate something she shouldn’t have, but it had passed through. If she didn’t get better, we were to return. It could also be a virus. For now, just give her a bland diet, which was also listed on the discharge paperwork. No urgency. Nothing critical. Go home.
She started to improve on Tuesday but then regressed on Tuesday night after hours. Because we thought we were dealing with a virus, we scheduled an appointment for Wednesday after work, but when I got home to take her, she was barely breathing and couldn’t move, except to wag her tail at my desperate greeting. My neighbor helped me get her in the car, and I tried to will her to stay with me on the drive. I was not successful.
We asked how this escalated so quickly. We thought it was a virus. We didn’t know how bad off she was. While we said our tearful good-byes, the attending doctor from Monday said, “Well, we told you there was a blockage.” No. No, you didn’t. But we were too upset to push it then, and we left to break the news to two heart-broken boys.
With the emotional whirlwind settling, John asked for more details. After some back and forth, the latest accusation is that the attending vet told me on Monday that there was a blockage and advised me to take her to the emergency vet immediately, but I wouldn’t because of the cost.
They are just making things up. I’m shocked, disheartened, and angry. How can they do this? How is this even real? Apparently, the notes on the file now indicate that this was told to me. 😳
I wanted to move forward. I wasn’t looking for a fight. We just wanted to understand what happened so that we don’t live this again. If we’d gone to the emergency vet on Monday, we may not have had a different outcome. We could still be here. But I wouldn’t be managing the grief of finding my girl nearly dead, while also being accused of being a negligent dog mom.
They’re lying. They’re covering up for a mistake they made. And I just can’t believe it.
If you are trusting them, don’t. Find a new vet now.
John D.
29 Sep 2018
REPORT
The Doctors here are pretty good, but the real reason for the low rating is the way the front desk is run. It is normal here to finish with your appt and then have to wait 10 min or more for the pers...
The Doctors here are pretty good, but the real reason for the low rating is the way the front desk is run. It is normal here to finish with your appt and then have to wait 10 min or more for the person behind the desk to check you out. Not that they are under-staffed, as there is usually 3 people there, they just do not care that you are waiting, often with your dog or cat in tow. When we first changed to this office, it was the thing nearly everyone told us to expect, so this is not an isolated case. In conclusion, the Doctors here are fine, but the office help is absolutely horrible.
Tony V
3 Apr 2018
REPORT
This is by far the best veterinary hospital not only in Wayne county but Monroe also. I drive 40 minutes for the great service and friendly atmosphere. The owner Dr. Drouin is very knowledgeable and h...
This is by far the best veterinary hospital not only in Wayne county but Monroe also. I drive 40 minutes for the great service and friendly atmosphere. The owner Dr. Drouin is very knowledgeable and hands on.
Gwen Zefting
26 Jan 2018
REPORT
Compassionate and caring vets - great staff! Can't say enough good things about this veterinary practice.
Caitlyn McKechney
15 Jan 2018
REPORT
We have seen two vets now (one for each pup) and they’ve been excellent. Clean and efficient as well!
KC Quenell
29 Dec 2017
REPORT
This is the only vet I feel comfortable taking my dogs. All the staff at Walworth animal hospital have shown compassion to our animals as well as my husband and I.
Dream Chaser
30 Oct 2017
REPORT
This is quite possibly the best veterinary practice in Wayne County. I've lived in several different states and I've been to countless veterinary clinics over the years and Walworth Animal Hospital is...
This is quite possibly the best veterinary practice in Wayne County. I've lived in several different states and I've been to countless veterinary clinics over the years and Walworth Animal Hospital is second to none.
You know when you've discovered an excellent veterinary practice when they come highly recommended by OTHER vets.
From the front desk to the medical area in the back the entire staff I've interacted with have been wonderful. Dr. Campbell and the people she's surrounded herself with are everything you would want and expect from the very best in quality care for your four legged family members.
I credit Dr. Campbell and her staff for bringing a better quality of life to two of my kiddos and practically reversing kidney disease in one of my cats. Dr. Campbell was even so kind as to credit me for this surprising and incredible change in my best friends condition....
"Humility, that low, sweet root, from which all heavenly virtues shoot."
Thomas Moore
Thank you Walworth Animal Hospital for all that you do.
5 stars!
Beth Paull
2 Feb 2017
REPORT
Dr. Miller is exceptional. So thankful she came into our lives. The entire staff and facility is wonderful.
Bibi G.
13 Jan 2017
REPORT
I've been a customer of the Walworth Animal Hospital for over 15 years. I've never had a problem getting an appointment for an annual check up or an emergency. Luba, Dr Campbell, Dr Himes and all of t...
I've been a customer of the Walworth Animal Hospital for over 15 years. I've never had a problem getting an appointment for an annual check up or an emergency. Luba, Dr Campbell, Dr Himes and all of the staff are the best! I lost a dog many years ago and the staff at the hospital help us through a very tough time. I now have 3 dogs who are patients here and is a circus every time we have to go in but everyone puts up with the craziness and makes time for us.
Kristin Marie
13 Oct 2016
REPORT
We've been coming to the Walworth Animal Hopsital for a little while now after our previous vet was suggesting ONLY surgical intervention for our dogs torn ACL when we first wanted to try some medicin...
We've been coming to the Walworth Animal Hopsital for a little while now after our previous vet was suggesting ONLY surgical intervention for our dogs torn ACL when we first wanted to try some medicinal options before we committed to a over $1500 surgery that may not work. Dr. Miller was patient with our Rottweiler Pit mix, Dizzy, and immediately helped us start her on glucosamine and limiting her activity. It healed itself Fast forward a year or so and I brought my parents dog Tyler in for a last minute emergency visit. His health was declining, he wasn't eating. I kept telling myself maybe he's just not feeling well... he will get better. Unfortunately February last year when we saw Dr.Miller for this unscheduled emergency visit she palpated Tyler and felt multiple tumors and was pretty sure his kidneys were failing. I had to call my parents in Florida on vacation and do one of the hardest things I've ever done, sit next to him and love him up while he was put to sleep. The staff took my three year old son who came with me(I'm a stay at home mom) and colored and played games with him while I stayed by the dogs side. They helped me coordinate with the funeral home to have my parents dog cremated and promised me someone would sit with Tyler until the came to pick him up from the funeral home. Fast forward to this week. My husband brought home a stray cat from work who was underweight, had matted fur & was in desperate need for love. They cut his nails...trimmed the matted fur..and vaccinated this new kitty. They were kind and answered all my questions, and brought my son coloring pages and stickers while I talked to the vet. I couldn't be more pleased with the care and compassion from the staff at the Walworth Animal Hospital. Thank you for everything you've done for our animals
Julie Mazzanti West
16 Sep 2016
REPORT
The staff members are very helpful and friendly. The veterinarians are excellent and really get to know each of my cats on an individual basis.
Lynne Salisbury
22 Aug 2016
REPORT
Amazing Doctor's, amazing staff. A forevermore client.
Jessica Halliley
9 Aug 2016
REPORT
Unbelievable compassionate pet care! Our 17yr old cat, Cloe, was not a patient of Walworth when we realized on a Saturday morning that it was time to say goodbye. She had been to our regular vet earl...
Unbelievable compassionate pet care! Our 17yr old cat, Cloe, was not a patient of Walworth when we realized on a Saturday morning that it was time to say goodbye. She had been to our regular vet earlier in the week but her condition deteriorated rapidly by the weekend. Knowing our regular vet was closed and not having the heart to take her to the emergency vet in the city, full of strangers and so busy you're just a number, we called around to local vets to see if we could get her in somewhere she/we would be more comfortable. A couple of offices turned us away, but Walworth promised to accommodate us. They had us come in at the end of their hours when most of their patients had left so it was more quiet, and let us have as much time as we needed with our girl after hours with no feeling of being rushed so they could close up shop. All of the staff were exceptional, from the receptionist who calmed us over the phone and promised to help us deal with a difficult decision, to the incredibly compassionate Dr Hines, who lovingly stroked our precious pet and offered us kind words of comfort. He really treated her like she was his own pet, and us as life long clients, even though we had never been in that office before. We can not express how grateful we are to Dr Hines and the wonderful staff at Walworth Animal Hospital, and how content we are that we were able to bring our Cloe there to spend our last moments with her. It was a fortunate outcome for us, giving us the opportunity to say goodbye to our best friend with compassion and dignity and love. We are certain that when we accept a new kitty into our lives, we will be changing offices and bringing him/her to Walworth for the very best care, with true compassion, available.
Monica Kress
1 Jun 2016
REPORT
Our many pets over the years have been going to Walworth Animal Hospital since it opened. The vets are knowledgable, informative, kind, and compassionate. All of the staff understand that these are ...
Our many pets over the years have been going to Walworth Animal Hospital since it opened. The vets are knowledgable, informative, kind, and compassionate. All of the staff understand that these are our babies. Painful, difficult situations have been handled with great understanding and genuine sympathy. They've also worked miracles, gaining us 2 extra years with a cat that we thought was beyond saving. I've recommended Walworth Animal Hospital to many people, and they've all been very grateful. Thank you everyone!<3
Patricia Slaucenburg
14 May 2016
REPORT
My dog family have been going to Walworth Animal Hospital for a long time. But just last week BunBun our rabbit need help. Dr Campbell was great. BunBun is a tuff rabbit. After xrays we saw that he ha...
My dog family have been going to Walworth Animal Hospital for a long time. But just last week BunBun our rabbit need help. Dr Campbell was great. BunBun is a tuff rabbit. After xrays we saw that he had a blockage in his small intestine. With some really good advice from Dr Campbell and luck. BunBun is outside today playing for a few hours. Enjoying life Big thanks to Dr. Campbell and Walworth Animal Hospital
Cindy Weinstein
24 Mar 2016
REPORT
I have been going to this practice for 20 years and would not consider going elsewhere.
Susan Tripp
4 Mar 2016
REPORT
Excellent staff of highly professional doctors! Wouldn't take my "Big Dogs" anywhere else!
Jeff Gambrill
4 Mar 2016
REPORT
Every family struggles with the decision to putting down a pet...our 14 year old Chocolate Lab had reached a point where we had to make this decision. She has been a beloved member of our family and...
Every family struggles with the decision to putting down a pet...our 14 year old Chocolate Lab had reached a point where we had to make this decision. She has been a beloved member of our family and we were dreading this day. Last night was very difficult for everyone, but Dr. Hines handled the situation with compassion and grace. You would of thought Maddie was his own pet...Thanks for helping us through this difficult time last night. You are one of a kind my friend!!
Steve Waters
29 Jan 2016
REPORT
All 3 vets are fantastic and they are animal lovers. They saved both my dogs and in both cases staying after hours and keeping my wife and I informed. I cant give the whole operation enough praise. E...
All 3 vets are fantastic and they are animal lovers. They saved both my dogs and in both cases staying after hours and keeping my wife and I informed. I cant give the whole operation enough praise. Every one from the office staff to the vet techs are top notch. And all 3 vets are wonderful. We have been taking our animals there for 14 plus years and will continue for life.
Nikki Zufelt
5 Dec 2015
REPORT
I cannot say enough great things about all of the doctors and all of the staff here. The receptionist are also so kind and easy to work with .The doctors care about my dogs and are always so happy to ...
I cannot say enough great things about all of the doctors and all of the staff here. The receptionist are also so kind and easy to work with .The doctors care about my dogs and are always so happy to see them. I truly believe that they have my dogs best interest at heart and have gone above and beyond for my Rosie as she gets older they do everything keeping her healthy and happy. The technicians are also incredible and always so nice and friendly with my dogs as well. I never want to go anywhere els and our dogs love this vets office. It is truly a one of a kind place and they really do treat you like family and they treat your pets like they are their own.
Amber Smith
5 Nov 2015
REPORT
Great staff. I went to put to rest my beloved Brahman, a 16.5 year old White Chocolate Siemens. The staff was so understanding and sweet, and the doctor even seemed to almost tear. Thank u
Cheryl Dianetti
24 Oct 2015
REPORT
Best bunch of veterinarians I have ever had the pleasure of going to. They really, really care about each and every animal that comes through their doors. I had a dog that became extremely sick very q...
Best bunch of veterinarians I have ever had the pleasure of going to. They really, really care about each and every animal that comes through their doors. I had a dog that became extremely sick very quickly and the Dr. called me on a Sunday to inquire about her status. I will never forget that, it made the world of difference to me. I moved an hour away and still use their services because they are truly the best!
Barb Klein
12 Mar 2015
REPORT
The vets and techs here are caring, thoughtful, skilled, and work well with me on making decisions that work for me and for my pets. When we had to put our sweet Lab, Jake, down several years ago, Dr...
The vets and techs here are caring, thoughtful, skilled, and work well with me on making decisions that work for me and for my pets. When we had to put our sweet Lab, Jake, down several years ago, Dr. Campbell worked with us to create a safe and comfortable space for the procedure outside by the pond because he always got so traumatized going into the office. We didn't want that to be how he spent his last moments, and for that I will be forever grateful. I trust these vets and even though we've moved away from Walworth, it's definitely worth the trip to work with people I feel confident in! Thank you all very much for the work you do.
Richard D.
7 Apr 2014
REPORT
My dog was sick and, after taking her there, they said they'd have to put her down at the end of the week. While she had been in poor health, she suffered a massive decline following the visit and I w...
My dog was sick and, after taking her there, they said they'd have to put her down at the end of the week. While she had been in poor health, she suffered a massive decline following the visit and I was forced to watch as Walworth Animal Hospital killed my dog. This was compounded by the fact that I was going through chemo at the time and needed the loving and supportive environment that my dog helped create. I don't know what they did, but the vets here are abominable killers.
Nyrthak S.
25 Aug 2013
REPORT
I have two very shy dogs... one was a rescue who was abused. This place is awesome with both of them. They treat them so carefully and are very patient and understanding. I adore my dogs and want...
I have two very shy dogs... one was a rescue who was abused. This place is awesome with both of them. They treat them so carefully and are very patient and understanding. I adore my dogs and want them to be treated right.... I wouldn't bring them anywhere else.... in fact we were stuck in regards to a dog sitter while we went away last Spring and we left them for a week at the kennel here and they were so great! even giving me updates... I just love this place!
A Google User
3 Aug 2010
REPORT
Took my dog there, trying to make money uninformed and providing medication that are not targeted to cure my dog- happened the wrong medication ended up to kill my cat!
rip cody
30 Nov 2009
REPORT
Dr. Hines is a very caring and practical vet , he is kind and made my mom feel ok with having to put her cat of 23 years down. They even sent a vey sweet sympathy card that was personal not just genar...
Dr. Hines is a very caring and practical vet , he is kind and made my mom feel ok with having to put her cat of 23 years down. They even sent a vey sweet sympathy card that was personal not just genaric. I wont go anywere else he is awesome......
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(315) 986-1616
1711 Walworth Penfield Road
Walworth New York 14568
Business Hours
Monday
Mon
08:00AM-19:00PM
Tuesday
Tue
08:00AM-19:00PM
Wednesday
Wed
08:00AM-19:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Saturday
Sat
09:00AM-13:00PM
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Walworth Animal Hospital
Walworth, New York
1711 Walworth Penfield Road
Walworth New York 14568
General Info
Together with our expert veterinarians and technicians, you will be provided the best in modern and practical health care for your companion animals. We value the trust you have placed in us and pledge to treat all of our patients as if they were members of our own families. Pet owners and veterinarians working together to provide the proper diet, exercise, grooming, and medical treatments achieves the optimum in pet health care. We look forward to meeting you and your furry loved ones here at Walworth Animal Hospital.
Business Hours
Monday
08:00AM-19:00PM
Tuesday
08:00AM-19:00PM
Wednesday
08:00AM-19:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Saturday
09:00AM-13:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
mike m
10 Feb 2023
I truly hope not only other clients see this post, but management as well. Let me start off by saying that I have 2 dogs, both have been going to this animal hospital since 2017. My oldest dog is due ...
I truly hope not only other clients see this post, but management as well. Let me start off by saying that I have 2 dogs, both have been going to this animal hospital since 2017. My oldest dog is due for a teeth cleaning, so I schedule the appt. with my preferred vet 3+ months out. (oct. 2022) From what I am being told the client should and will receive a quote before the actual surgery date. Fine, no problem. As of today, Feb. 10, I received a teeth cleaning quote for approximately $1800. I immediately call to clarify, naturally anybody else would right? I've only waited 4 months to receive this quote, no big deal. Not to mention I was just there 9 days ago, Feb. 1 for a minor checkup, another $250 just to be seen, pre-blood work for surgery, whatever fine I get it. Not only did another veterinarian generate this quote THREE DAYS before the scheduled surgery, this veterinarian (who just so happens to be the owner) notated another procedure on the quote that both myself and my preferred veterinarian decided not to be a big deal and simply leave it alone. The front desk associate, I kid you not, says this: "So what is the most amount you can pay?" ..... Excuse me what? What kind of business are we running around here? I get it- Animal hospitals aren't free, this is a for-profit business. They like any other business have bills & wages to pay, completely understand. Obviously I tell them I'm not willing to pay that amount, my dog clearly isn't in pain, and just flat out doesn't need to be up-charged to be quite honest. Here is the best part: I get a phone call back a few minutes later.... They cancelled my appointment. Really? So since I don't want to pay your "high-end" quote estimate, you cancel me to move onto the next willing and able buyer? I'm in car sales, so honestly I find this hilarious, and quite embarrassing. The ONLY reason why I kept coming here for so long is the care my preferred veterinarian provides. She and one other veterinarian are Cornell Graduates. Look around and see surrounding Animal hospitals that have Cornell graduates, you won't find any. THAT is the only reason why I continue to bring my dogs here, obviously not anymore. Rant over, full blown Karen-mode here. And no, I don't care. The lack of customer service isn't just shady, but truly embarrassing.
Wildatheart
17 Jul 2021
I've been a client here for many years myself and so has my family. I began coming in with our family pets since I was youngster. I have also worked at Walworth Animal Hospital in the past for many ye...
I've been a client here for many years myself and so has my family. I began coming in with our family pets since I was youngster. I have also worked at Walworth Animal Hospital in the past for many years. I continue to drive from Rochester so my pets can have the best care here. Dr. Drouin, Dr. Hines, Dr. Campbell, and Dr. Miller have all seen my pets and are all beyond wonderful. They take time at each appointment to listen and throughly evaluate your pet when they're sick. I never worry when I leave my pets overnight because I know they're getting the best care and attention. Every client is treated with the upmost respect, professionalism, and kindness. I have personally seen Dr. Drouin, Dr. Hines, Dr. Campbell, and Dr. Miller go above an beyond in so many ways. They are kind, compassionate, and genuine. I have been "behind the scenes" and I can't rave enough about WAH. Every pet is treated like their own family member. I have the greatest respect, admiration, and appreciation for Walworth Animal Hospital. They are family here. I can't imagine going anywhere else!
John Roach
7 Feb 2020
Chrissy Wade Roach-
I can’t believe I have to share this, but to spare another family, I am.
Do not put your pet’s care in the hands of Walworth Animal Hospital.
In an effort to understand how a yo...
Chrissy Wade Roach-
I can’t believe I have to share this, but to spare another family, I am.
Do not put your pet’s care in the hands of Walworth Animal Hospital.
In an effort to understand how a young, healthy dog could die, John Roach started asking questions. How could a digestive blockage be missed on the x-ray that Scout had on Monday night?
On Monday night, I was told by the attending vet that she could see no blockage. Scout’s digestive lining looked sensitive and like she ate something she shouldn’t have, but it had passed through. If she didn’t get better, we were to return. It could also be a virus. For now, just give her a bland diet, which was also listed on the discharge paperwork. No urgency. Nothing critical. Go home.
She started to improve on Tuesday but then regressed on Tuesday night after hours. Because we thought we were dealing with a virus, we scheduled an appointment for Wednesday after work, but when I got home to take her, she was barely breathing and couldn’t move, except to wag her tail at my desperate greeting. My neighbor helped me get her in the car, and I tried to will her to stay with me on the drive. I was not successful.
We asked how this escalated so quickly. We thought it was a virus. We didn’t know how bad off she was. While we said our tearful good-byes, the attending doctor from Monday said, “Well, we told you there was a blockage.” No. No, you didn’t. But we were too upset to push it then, and we left to break the news to two heart-broken boys.
With the emotional whirlwind settling, John asked for more details. After some back and forth, the latest accusation is that the attending vet told me on Monday that there was a blockage and advised me to take her to the emergency vet immediately, but I wouldn’t because of the cost.
They are just making things up. I’m shocked, disheartened, and angry. How can they do this? How is this even real? Apparently, the notes on the file now indicate that this was told to me. 😳
I wanted to move forward. I wasn’t looking for a fight. We just wanted to understand what happened so that we don’t live this again. If we’d gone to the emergency vet on Monday, we may not have had a different outcome. We could still be here. But I wouldn’t be managing the grief of finding my girl nearly dead, while also being accused of being a negligent dog mom.
They’re lying. They’re covering up for a mistake they made. And I just can’t believe it.
If you are trusting them, don’t. Find a new vet now.
John D.
29 Sep 2018
The Doctors here are pretty good, but the real reason for the low rating is the way the front desk is run. It is normal here to finish with your appt and then have to wait 10 min or more for the pers...
The Doctors here are pretty good, but the real reason for the low rating is the way the front desk is run. It is normal here to finish with your appt and then have to wait 10 min or more for the person behind the desk to check you out. Not that they are under-staffed, as there is usually 3 people there, they just do not care that you are waiting, often with your dog or cat in tow. When we first changed to this office, it was the thing nearly everyone told us to expect, so this is not an isolated case. In conclusion, the Doctors here are fine, but the office help is absolutely horrible.
Tony V
3 Apr 2018
This is by far the best veterinary hospital not only in Wayne county but Monroe also. I drive 40 minutes for the great service and friendly atmosphere. The owner Dr. Drouin is very knowledgeable and h...
This is by far the best veterinary hospital not only in Wayne county but Monroe also. I drive 40 minutes for the great service and friendly atmosphere. The owner Dr. Drouin is very knowledgeable and hands on.
Gwen Zefting
26 Jan 2018
Compassionate and caring vets - great staff! Can't say enough good things about this veterinary practice.
Caitlyn McKechney
15 Jan 2018
We have seen two vets now (one for each pup) and they’ve been excellent. Clean and efficient as well!
KC Quenell
29 Dec 2017
This is the only vet I feel comfortable taking my dogs. All the staff at Walworth animal hospital have shown compassion to our animals as well as my husband and I.
Dream Chaser
30 Oct 2017
This is quite possibly the best veterinary practice in Wayne County. I've lived in several different states and I've been to countless veterinary clinics over the years and Walworth Animal Hospital is...
This is quite possibly the best veterinary practice in Wayne County. I've lived in several different states and I've been to countless veterinary clinics over the years and Walworth Animal Hospital is second to none.
You know when you've discovered an excellent veterinary practice when they come highly recommended by OTHER vets.
From the front desk to the medical area in the back the entire staff I've interacted with have been wonderful. Dr. Campbell and the people she's surrounded herself with are everything you would want and expect from the very best in quality care for your four legged family members.
I credit Dr. Campbell and her staff for bringing a better quality of life to two of my kiddos and practically reversing kidney disease in one of my cats. Dr. Campbell was even so kind as to credit me for this surprising and incredible change in my best friends condition....
"Humility, that low, sweet root, from which all heavenly virtues shoot."
Thomas Moore
Thank you Walworth Animal Hospital for all that you do.
5 stars!
Beth Paull
2 Feb 2017
Dr. Miller is exceptional. So thankful she came into our lives. The entire staff and facility is wonderful.
Bibi G.
13 Jan 2017
I've been a customer of the Walworth Animal Hospital for over 15 years. I've never had a problem getting an appointment for an annual check up or an emergency. Luba, Dr Campbell, Dr Himes and all of t...
I've been a customer of the Walworth Animal Hospital for over 15 years. I've never had a problem getting an appointment for an annual check up or an emergency. Luba, Dr Campbell, Dr Himes and all of the staff are the best! I lost a dog many years ago and the staff at the hospital help us through a very tough time. I now have 3 dogs who are patients here and is a circus every time we have to go in but everyone puts up with the craziness and makes time for us.
Kristin Marie
13 Oct 2016
We've been coming to the Walworth Animal Hopsital for a little while now after our previous vet was suggesting ONLY surgical intervention for our dogs torn ACL when we first wanted to try some medicin...
We've been coming to the Walworth Animal Hopsital for a little while now after our previous vet was suggesting ONLY surgical intervention for our dogs torn ACL when we first wanted to try some medicinal options before we committed to a over $1500 surgery that may not work. Dr. Miller was patient with our Rottweiler Pit mix, Dizzy, and immediately helped us start her on glucosamine and limiting her activity. It healed itself Fast forward a year or so and I brought my parents dog Tyler in for a last minute emergency visit. His health was declining, he wasn't eating. I kept telling myself maybe he's just not feeling well... he will get better. Unfortunately February last year when we saw Dr.Miller for this unscheduled emergency visit she palpated Tyler and felt multiple tumors and was pretty sure his kidneys were failing. I had to call my parents in Florida on vacation and do one of the hardest things I've ever done, sit next to him and love him up while he was put to sleep. The staff took my three year old son who came with me(I'm a stay at home mom) and colored and played games with him while I stayed by the dogs side. They helped me coordinate with the funeral home to have my parents dog cremated and promised me someone would sit with Tyler until the came to pick him up from the funeral home. Fast forward to this week. My husband brought home a stray cat from work who was underweight, had matted fur & was in desperate need for love. They cut his nails...trimmed the matted fur..and vaccinated this new kitty. They were kind and answered all my questions, and brought my son coloring pages and stickers while I talked to the vet. I couldn't be more pleased with the care and compassion from the staff at the Walworth Animal Hospital. Thank you for everything you've done for our animals
Julie Mazzanti West
16 Sep 2016
The staff members are very helpful and friendly. The veterinarians are excellent and really get to know each of my cats on an individual basis.
Lynne Salisbury
22 Aug 2016
Amazing Doctor's, amazing staff. A forevermore client.
Jessica Halliley
9 Aug 2016
Unbelievable compassionate pet care! Our 17yr old cat, Cloe, was not a patient of Walworth when we realized on a Saturday morning that it was time to say goodbye. She had been to our regular vet earl...
Unbelievable compassionate pet care! Our 17yr old cat, Cloe, was not a patient of Walworth when we realized on a Saturday morning that it was time to say goodbye. She had been to our regular vet earlier in the week but her condition deteriorated rapidly by the weekend. Knowing our regular vet was closed and not having the heart to take her to the emergency vet in the city, full of strangers and so busy you're just a number, we called around to local vets to see if we could get her in somewhere she/we would be more comfortable. A couple of offices turned us away, but Walworth promised to accommodate us. They had us come in at the end of their hours when most of their patients had left so it was more quiet, and let us have as much time as we needed with our girl after hours with no feeling of being rushed so they could close up shop. All of the staff were exceptional, from the receptionist who calmed us over the phone and promised to help us deal with a difficult decision, to the incredibly compassionate Dr Hines, who lovingly stroked our precious pet and offered us kind words of comfort. He really treated her like she was his own pet, and us as life long clients, even though we had never been in that office before. We can not express how grateful we are to Dr Hines and the wonderful staff at Walworth Animal Hospital, and how content we are that we were able to bring our Cloe there to spend our last moments with her. It was a fortunate outcome for us, giving us the opportunity to say goodbye to our best friend with compassion and dignity and love. We are certain that when we accept a new kitty into our lives, we will be changing offices and bringing him/her to Walworth for the very best care, with true compassion, available.
Monica Kress
1 Jun 2016
Our many pets over the years have been going to Walworth Animal Hospital since it opened. The vets are knowledgable, informative, kind, and compassionate. All of the staff understand that these are ...
Our many pets over the years have been going to Walworth Animal Hospital since it opened. The vets are knowledgable, informative, kind, and compassionate. All of the staff understand that these are our babies. Painful, difficult situations have been handled with great understanding and genuine sympathy. They've also worked miracles, gaining us 2 extra years with a cat that we thought was beyond saving. I've recommended Walworth Animal Hospital to many people, and they've all been very grateful. Thank you everyone!<3
Patricia Slaucenburg
14 May 2016
My dog family have been going to Walworth Animal Hospital for a long time. But just last week BunBun our rabbit need help. Dr Campbell was great. BunBun is a tuff rabbit. After xrays we saw that he ha...
My dog family have been going to Walworth Animal Hospital for a long time. But just last week BunBun our rabbit need help. Dr Campbell was great. BunBun is a tuff rabbit. After xrays we saw that he had a blockage in his small intestine. With some really good advice from Dr Campbell and luck. BunBun is outside today playing for a few hours. Enjoying life Big thanks to Dr. Campbell and Walworth Animal Hospital
Cindy Weinstein
24 Mar 2016
I have been going to this practice for 20 years and would not consider going elsewhere.
Susan Tripp
4 Mar 2016
Excellent staff of highly professional doctors! Wouldn't take my "Big Dogs" anywhere else!
Jeff Gambrill
4 Mar 2016
Every family struggles with the decision to putting down a pet...our 14 year old Chocolate Lab had reached a point where we had to make this decision. She has been a beloved member of our family and...
Every family struggles with the decision to putting down a pet...our 14 year old Chocolate Lab had reached a point where we had to make this decision. She has been a beloved member of our family and we were dreading this day. Last night was very difficult for everyone, but Dr. Hines handled the situation with compassion and grace. You would of thought Maddie was his own pet...Thanks for helping us through this difficult time last night. You are one of a kind my friend!!
Steve Waters
29 Jan 2016
All 3 vets are fantastic and they are animal lovers. They saved both my dogs and in both cases staying after hours and keeping my wife and I informed. I cant give the whole operation enough praise. E...
All 3 vets are fantastic and they are animal lovers. They saved both my dogs and in both cases staying after hours and keeping my wife and I informed. I cant give the whole operation enough praise. Every one from the office staff to the vet techs are top notch. And all 3 vets are wonderful. We have been taking our animals there for 14 plus years and will continue for life.
Nikki Zufelt
5 Dec 2015
I cannot say enough great things about all of the doctors and all of the staff here. The receptionist are also so kind and easy to work with .The doctors care about my dogs and are always so happy to ...
I cannot say enough great things about all of the doctors and all of the staff here. The receptionist are also so kind and easy to work with .The doctors care about my dogs and are always so happy to see them. I truly believe that they have my dogs best interest at heart and have gone above and beyond for my Rosie as she gets older they do everything keeping her healthy and happy. The technicians are also incredible and always so nice and friendly with my dogs as well. I never want to go anywhere els and our dogs love this vets office. It is truly a one of a kind place and they really do treat you like family and they treat your pets like they are their own.
Amber Smith
5 Nov 2015
Great staff. I went to put to rest my beloved Brahman, a 16.5 year old White Chocolate Siemens. The staff was so understanding and sweet, and the doctor even seemed to almost tear. Thank u
Cheryl Dianetti
24 Oct 2015
Best bunch of veterinarians I have ever had the pleasure of going to. They really, really care about each and every animal that comes through their doors. I had a dog that became extremely sick very q...
Best bunch of veterinarians I have ever had the pleasure of going to. They really, really care about each and every animal that comes through their doors. I had a dog that became extremely sick very quickly and the Dr. called me on a Sunday to inquire about her status. I will never forget that, it made the world of difference to me. I moved an hour away and still use their services because they are truly the best!
Barb Klein
12 Mar 2015
The vets and techs here are caring, thoughtful, skilled, and work well with me on making decisions that work for me and for my pets. When we had to put our sweet Lab, Jake, down several years ago, Dr...
The vets and techs here are caring, thoughtful, skilled, and work well with me on making decisions that work for me and for my pets. When we had to put our sweet Lab, Jake, down several years ago, Dr. Campbell worked with us to create a safe and comfortable space for the procedure outside by the pond because he always got so traumatized going into the office. We didn't want that to be how he spent his last moments, and for that I will be forever grateful. I trust these vets and even though we've moved away from Walworth, it's definitely worth the trip to work with people I feel confident in! Thank you all very much for the work you do.
Richard D.
7 Apr 2014
My dog was sick and, after taking her there, they said they'd have to put her down at the end of the week. While she had been in poor health, she suffered a massive decline following the visit and I w...
My dog was sick and, after taking her there, they said they'd have to put her down at the end of the week. While she had been in poor health, she suffered a massive decline following the visit and I was forced to watch as Walworth Animal Hospital killed my dog. This was compounded by the fact that I was going through chemo at the time and needed the loving and supportive environment that my dog helped create. I don't know what they did, but the vets here are abominable killers.
Nyrthak S.
25 Aug 2013
I have two very shy dogs... one was a rescue who was abused. This place is awesome with both of them. They treat them so carefully and are very patient and understanding. I adore my dogs and want...
I have two very shy dogs... one was a rescue who was abused. This place is awesome with both of them. They treat them so carefully and are very patient and understanding. I adore my dogs and want them to be treated right.... I wouldn't bring them anywhere else.... in fact we were stuck in regards to a dog sitter while we went away last Spring and we left them for a week at the kennel here and they were so great! even giving me updates... I just love this place!
A Google User
3 Aug 2010
Took my dog there, trying to make money uninformed and providing medication that are not targeted to cure my dog- happened the wrong medication ended up to kill my cat!
rip cody
30 Nov 2009
Dr. Hines is a very caring and practical vet , he is kind and made my mom feel ok with having to put her cat of 23 years down. They even sent a vey sweet sympathy card that was personal not just genar...
Dr. Hines is a very caring and practical vet , he is kind and made my mom feel ok with having to put her cat of 23 years down. They even sent a vey sweet sympathy card that was personal not just genaric. I wont go anywere else he is awesome......
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