New Baltimore Animal Hospital

Dr. Bucki has saved my baby boy's life! Met me there on a Sunday because I was scared for him! Originally I had brought him there Friday. She looked him over, and we spoke about a plan. She actually called me a couple times a day Saturday and Sunday morning as well! Then when my boy took a turn for the worst, she told me to meet her there. She saved his life. Right there in the parking lot! Her ans Dr. Ohm! I cannot tell you how much these people LOVE animals and have their best interest at heart!!! Ivan was completely lethargic and was running a temperature of 105.8° on Sunday evening. He was on death's door. Now, here we are on Thursday and he just started walking!!!!! Seriously, I have never met more compassionate people in my life! The office manager, the receptionists (specifically Michele and Sheri) are beyond amazing! There were a few techs, I wish I could remember all of their names, but wow! They love my big guy so much. They are all like our extended family now. How do you thank people who have given you your baby back!? Read Less

I have been here 3 times with sick cat and dog, each time they have been wonderful with my animals. They are reasonable priced and they have never tried to make money off of me by trying to sell additional services. The 2 doctors I have seen we Dr. Bucki-Ohm and Dr. Roth. I would def recommend them. Read Less

I moved from out of state and this place was recommended. After an initial visit, I brought my dog back to have his nails clipped. He has some issues so the vet has to do it. I arrived at my scheduled time, checked in, and waited. And waited. Waited 37 minutes while four other pets were seen who came in after me. Apparently if you aren't old buddies with the staff you aren't worth taking care of. I was told I was next, then one minute later another dog that came in after me was called. This is the worst customer service I have experienced at any animal hospital. Read Less

I have been going to New Baltimore for over 20 years.  The vets are wonderful and caring; especially Dr. Ohm and Dr. Knee.   Compared to prices friends have gotten for similar services, they are very reasonable.  Would highly recommend! Read Less

My dog has had some aggression toward the vet for years. She was to the point where I had to leave the room and sometimes she would have to wear a muzzle. We did not have that experience with this clinic. She was much more relaxed and I got to stay with her the entire visit, also no muzzle ;-) Read Less

Very welcoming and kind. Our first visit here was an unfortunate one as our dog had been hit and did not make it. They were so gentle and sympathetic.  They spoke quietly and easy but very informative. They did not treat us like it was "just a dog", they knew he was our family. They also have a very beautiful system for cremating your animal as that is what we chose to do. We will now take all our animals here for routine check ups and visits.Thank you so much for taking wonderful care of my sweet Rusty!!! Read Less

Very welcoming and kind. Our first visit here was an unfortunate one as our dog had been hit and did not make it. They were so gentle and sympathetic. They spoke quietly and easy but very informative. They did not treat us like it was "just a dog", they knew he was our family. They also have a very beautiful system for cremating your animal as that is what we chose to do. We will now take all our animals here for routine check ups and visits. Thank you so much for taking wonderful care of my sweet Rusty!!! Read Less

This office is very efficient and organized, and the staff are attentive to your pets. My favorite doctors are Dr. Knee and Dr. Bucki-Ohm, but everyone works very well together, so that if you see another vet (s)he will be able to pick up where your vet left off last visit. I feel they take the time to get to know your pets as well. Read Less

so glad to have found this place. they take such great care of our two dogs without trying to sell us things we don't need with scare tactics like other vets we've seen in the past. our older dog is going through some health problems and we feel he is getting the best care possible with dr. mio and the rest of the team at new baltimore. Read Less

My dog was injured pretty badly while visiting family in the area. They were so accomodating, allowing us to come in right away the day after Thanksgiving and the front office staff were so nice and helpful. The doctor who took care of my dog was so clearly concerned and has called several times with advice and to follow up and check on her. So glad I found such great care in this emergency situation. Thank you! Read Less

We have been going there for years, for the most part very professional until we brought our dog in and they told us he might have cancer, waited for the results, Dr. called me to tell me he didn't have cancer to my relief. I was at work when I received the call and couldn't really hear everything he told me. Told my mother the good news and asked her to call for more details, one of the nurses told her to ask me what the Dr. told me because they were too busy. Changed the way I view them now and will be going to a different vet Read Less

I'll say the price is a bit much but they know your gonna pay cut you love your pets some of the staff are very knowledgeable but others give wrong diagnosis from time to time. The building looks a little bit run down from outside with tarp covering what looks like a hole from a car that drove into the buildingRead Less

i've seen two different doctors here with my two dogs and i am so happy to have found this place! the doctors are sweet and take the time to explain things to you, the rest of the staff is really kind as well. they don't try to scare you into things you don't necessarily need like my previous vet. highly highly highly recommend. Read Less

I brought my toy poodle to this office until she passed away at age 16. I have seen probably every veterinarian in the office and I love them all. Dr. Perkins was her primary doctor and she always received awesome care. Dr. Stu was very compassionate and helped us to make the right decision when it was her time to go. We now have a Yorkie-Poo puppy. She received her first vaccine from Dr. Knee. While I was scheduling her next appointment she started to have an allergic reaction to her vaccine. Thank God Dr. Knee came out took her from my arms and administered both a Benadryl and steroid shot to immediately stop her reaction. I couldn't be happier with the entire office. The doctors, the techs and the office staff are the best!Read Less

Dr. Knee is the best. I had a very difficult situation with a few of my cats and never for one second did I feel as though my animals were being treated like anything but high priority patients. Dr. Knee took the time to explain everything to me, and even though he was very busy he never once made me feel as though he had other things to do except for inform and comfort me, and care for my cats. He had their interests in mind. He even called me after the weekend to see how I was doing, and our cats, again never making me feel like the phone call was cut short. It's not everyday you see a Veterinarian with this kind of care, or someone who is this thorough. He is amazing and I would recommend him highly to anyone seeking an exceptional veterinarian. Read Less

We've been bringing our pets here for almost 4 years. We've seen several doctors and all were great, but Dr. Perkins especially takes the time to answer all questions and provide a realistic assessment of the situation and available options. I had to euthanize a cat here as well after an accident and they were very compassionate. Waits can be long, they are a busy practice! Callbacks from doctors are typically prompt. I have 3 senior cats with chronic health issues now and am pleased with how they've been managed. Read Less

We absolutely love Dr Perkins, and the staff that work with us with our two dogs. We thought our one dog Jax's allergies were uncontrollable until we started at New Baltimore Animal Hospital. Just recently Jax needed an emergency surgery after hours and they were so accommodating with us. We are so appreciative and so thankful to have such a wonderful animal hospital close by. Read Less

i want to thank Dr. Knee and his staff for treating my dog Sammy. During his treatment Dr. Knee always answered my calls. His staff is always polite and showed concern for whatever problem you are having. Thank you again for the love & compassion You show our animals. "There must be a heaven for the animal friends we love....Whatever heaven may be, there's surely a place in it, for friends as good as these." Author Unknown. Thank you Evelyn & Gerry Read Less

The very first time I visited this practice, it was an emergency and our records had just been transferred over. It was a Saturday and my dog had jumped a cyclone fence, injuring her paw. Dr. Ohm NEVER made me feel as if I was an annoyance, took care of the injury and, when I went back later that day to pick the dog up, could not have been nicer. We moved and changed vets but some years later came back. I met Dr. Knee when he was at Latham Emergency where he had to put my beloved Springer down. He could not have been kinder or more sympathetic. When I found out he was at New Baltimore, I called and told them they had just gotten a gem. Since then, he has been my vet of choice. He has shown that same care and compassion for other difficult decisions I've had to make. He's easy to talk to and speaks to you in English instead of "veterinarianese" (lots of medical terms that most people don't understand). He takes time to answer your questions. He listens to the owner - he knows the general dog but the owner knows the particular dog and he takes what the owner says without making you feel stupid. He's the best! Read Less

We have been using these guys for 4 years. We have had routine check ups to saying goodbye. They always go above and beyond. The facility is spotless which is way more then you could say for most vets. The receptionist are welcoming and kind. The vets are all wonderful yet we are partial to one! They are great at keeping appointments it is very well organized. From reminder text to condolence cards these guys are on it! Thank you to all of you!!!!! Read Less

I should have trusted my gut and went with the vet over an hour away. My dog has been battling cancer for over a year now, when the day came to put him down we took him to the new Baltimore animal hospital. In the middle of putting him down a nurse came in and said "you owe $110".... NEVER in my life has someone been so rude and disrespectful. We are loosing a member of the family and enjoying the last few minutes with him and they have the nerve to come in and ask for money. If they are THAT worried about someone leaving with their dead animal without paying they should collect the money before hand. When we brought it up to the vet he didn't even apologize. 0 stars isn't an option or else that's what they would get. Read Less

This place has never let me down. They work towards the best needs of my pets including scheduling FREE return visits if you have questions or certain shots need to be administered apart. Over the years I have used several different animal hospitals due to relocation and this is by far my favorite. Our pets (Dog, Cat) are our children and I wouldn't let just anyone touch my daughter (Black Lab) unless I had confidence they would look after them. The only thing I do have a concern with is depending on what Vet you see you will get a completely different approach and opinion. One vet will indicate you should do one thing and another will contradict them. Read Less

They work very well as a team. I've had times when my animal needed to be seen and our regular Vet wasn't available. We can get right in and my experience has been that the treating Vet always reads the chart thoroughly and follows up with my regular Vet. This continuity and coordination of care is very important to me and my senior animals. I chose 4 rather than 5 because it is a little pricey. But you definitely get your money's worth!Read Less

THEY KILLED OUR DOG. STAY AWAY!! Our beloved dog was sick and swelled up. We took her four times over the course of four weeks to a female vet employed there. On the day she died, the OTHER (tall female) vet came in the room demanding $3,000 to operate on her with a 20% chance of saving her. She had been misdiagnosed by the fool we trusted. The behemoth female vet was cold and just wanted the money. I hope you people rot in hell. Read Less

We have taken our dogs to Drs Bucki and Ohm for 30 years. We have always received quality veterinary services delivered caringly to our pets. With the expansion of their practice, we have continued to be impressed with the quality new veterinarians and techs they employ. I have docked one star due to some lengthy wait times in office and on phone, but I feel their knowledge and compassion for our furry friends will keep us coming back and recommending their services to others. Read Less

I kind of have mixed reviews about this place. I would like to share my experience about my sick 8 week old puppy.. he was very lethargic,vomiting, dehydration, diarrhea... first visit was $230 later 90$ an xray, iv fluids, stool test for worms and antibiotics were given no real answer yet. Vet said he would do a follow up call and nevet did. So i called them to get stool test results which were "negative" Few days later same thing was happening.. took him back again this time they did more iv fluids and antibiotics, a stonger dewormer $150 which I'm glad they did because the next night he discharged tapeworm! Yuck. I'm glad i have my little baby back but just wish things were found out sooner after spending that type of money. I believe it's 49$ a visit. And they said they did the stool test which was 25$ which obviously was not done or done correctly.Read Less

I would give this business less than 1 star if I were able to.I have been bringing my dog to this facility for 7 years.  I am sure I have spent thousands of dollars there, between annual exams, heartworm tests, heartworm medication, inoculations, nail trims, butt clipping, sick visits, medications, etc.  Due to a family issue (Both my parents were diagnosed with Lung Cancer) I rehomed Lola with my friend and neighbor, who was thrilled to take her.  Lola was a rescue dog that was not socialized (Per Dr. Knee) and I think she was abused, as she was always hand shy.  She must have learned early on that if she snapped, people left her alone, and this is what she consistently did.  She also bit - she has bitten me, her new owner and all of my family and friends.  I didn't have the heart to euthanize her, as Dr. Knee said that I could not safely rehome her (My friend already knew Lola her issues when she adopted her).Last week, my neighbor told me that Lola had bitten her very badly a couple of weeks prior.  There is a back story that affected Lola's recent, extreme behavior but it doesn't factor into what happened with New Baltimore Animal Hospital so I won't go into it.  I called New Baltimore in the AM and got a price of $40.00 for the euthanasia with a communal cremation and $119.00 with a private cremation.  I explained to the lady on the phone that both my neighbor and I were legally disabled, lived in rent subsidized housing and every penny counted to us.  I asked her is she could speak to one of the managing partners and see if there was ANYTHING they could do for us on the price.  I was not asking for half nor was I asking for free, but even $5.00 would have helped.  She was adamant about those being the prices - she is a RECEPTIONIST, not the owner of the practice, WHO is she to make a decision about price?Dr. Perkins called back and was concerned about when the bite occurred, as there was a quarantine issue.  He mentioned NOTHING about any help with the price.  He had my head spinning about the quarantine that I forgot all about the initial reason he was supposed to be calling back for.  I was not about to call him back and beg, as it was obvious that there was going to be no discount given. I called back later that afternoon to book the appointment and spoke to another receptionist.  All of a sudden the price of the euthanasia went up to $150.00! Now there is a cost for the office visit Office visit? They are euthanasing the dog, why is an office visit required?  There is a cost for the sedation and there is a cost for the "disposal" (Thank you for wording it so compassionately, that really made me feel all warm and fuzzy).  I asked why there was such a difference in price and the Lady could not explain it.  I understood this, she did not provide me with the price earlier in the day.All New Baltimore Animal Hospital is there for is the money.  I used to manage a Veterinary Hospital and the Doctor would do anything for anyone if the animal needed something.  Money never mattered to her.  She would do this over and over. Her heart was in the right place, for the sake of the pet and their pain.  My cousin graduated from Tufts University and specializes in felines. She has numerous degrees and awards and is a specialist in feline medicine.  I could not imagine her turning anyone away because of money.  In fact, I cannot imagine any reputable Veterinarian turn someone away because of money.  These sedatives and the beuthanasia that actually ends the pet's life cost very little.  If anyone there cared enough, they could have done the euthanasia just for the cost of the medications.  But, don't get it twisted, they are there for the "love" of the animals.Part of the Veterinarians Oath is"Being admitted to the profession of veterinary medicine, I solemnly swear to use my scientific knowledge and skills for the benefit of society through the protection of animal health and welfare, the prevention and relief of animal suffering".  Animal suffering.  Lola was suffering psychologically (that's part of the back story - extreme separation anxiety along with always having severe anxiety issues).  That day, I sat with my neighbor and Lola was continuously growling, my friend was terrified of her, terrified of being attacked again.  I was a long time, loyal customer and I think New Baltimore Animal Hospital could have been done more for me in light of the situation. They were in a position to offer financial help, we weren't asking for free services.  When you have 2 disabled people with a semi-emergency with a pet, you would think more could be done. New Baltimore Animal Hosp. is a disgrace.  I hope they keep pumping out customers and making their money.  I also hope that Dr. Perkins and any other Doctors that were involved in this matter/decision  can look at themselves in the mirror. Read Less

I used to bring my pets here, but they are very expensive and the receptionist are rude. The doctors do not return your calls and its difficult to speak with a doctor. Sometimes you have questions after your appointment and you wait 3 days to get an answer if any at all. I will not be returning. Read Less

I have been bringing my animals to this vet clinic for quite some time now. I have 2 shih tzu's and they both had some health issues and Dr. Knee has been nothing but caring and supportive. He takes his time to explain everything and answers all of your questions. I recently had to put our 16 yr old cat down and he wa so sympathetic. You can tell he has a big heart for animals. As far as the cost - you cant beat it - I live i delmar and i can tell you most places around here charge 2x what New Baltimore does, and the care is not half as good. I really do love this clinic. Read Less

I have been bringing my dog to this vet for many years now. she is now 16 and has some issues. I have I prefer to see Dr. Roth or Dr. Knee. They are very caring and give options but dont push you into one thing for the other. Dr. Roth has been great and since my dog is likely in the last year of her life he has been very understanding and supportive. I am not too impressed with a couple of the other vets there but at least I have a choice as to who I see if it is not an emergency situation. Read Less

STAY AWAY from this terrible vet!! They clipped my dog's tail too short and also visibly scarred it. I went back anyway. MISTAKE: Then they failed to treat an infection my older dog had. After a LOT of money, they tried to get me to agree to a $1500. useless operation using guilt tactics. They latched on to somone with deep pockets who loved their dog. He died because he was too far gone. They kept running me for money yet could not manage to put the dog on the right dose of antibiotics. STAY AWAY from this terrible vet!! Read Less

left an iv needle in one dog...the following week they obviously paid zero attention to another. one day he is happy and healthy with an upset stomach; the next morning we get a phone call that he had died over night. nothing showed up in his xrays yet during an autopsey, they find what they say ""killed him"" which is something that would have showed up in an xray. im calling BS. i honestly believe they didnt spend any time testing him or caring for him. dr. perkins is awful and inconsiderate and will never get any business or respect from my family. thanks for nothing. RIP Jake. Read Less

but guess whas dr. roth u told me to youthinize my 2 yeasr old cat cause there was no help for his brain damage and u said he only has 24 hours to live but gess what 6 weeks later he is sitting by my side very happy still wobbly but eating drinking playing all things that a 2 year old cat does so much for 24 hours dr. roth sincerely bobby doodlebug Read Less

My family started going about 6 years ago for what we thought was an emergency when my mom's manchester terrier's nail fell off her foot (i think because we let her nail's get too long). We saw Dr. Knee, who treated Tango so gently that I told my mom he had to be our permanent vet! Tango was later diagnosed with diabetes, and since we started seeing Dr. Knee, she hasn't had to have a muzzle to keep her calm during appointments (in the past she ALWAYS had to be muzzled at the vet). My boyfriend and I live in Albany and when we got our first dog, I knew Dr. Knee would be our vet. it is a bit of a hike for us (25-30 minutes) but the prices are incredibly fair (esp. compared to Albany and surrounding cities!) and the doctors (esp. Dr. Knee!!) truly care about the health and well being of your pets. Absolutely recommend 100%, esp Dr. Knee! His bedside manner with all dogs, big and small, is incredible!! Read Less

I feel that they are very good with small breed dog's, they are great with my chihuahua, I have been going to them for a year now, though they are high priced, but the care is worth it, and it's very hard to find a vet that you and your pet are ok with, they are very kind, and very clean, had not had a problem as of yet, and I hope that I do not, looking for another vet is hard, and I am picky about who care's for my baby. Read Less