If I could I wouldn't even give them 1 star, unless they can make money off your animal, they won't see them. We have spent thousands of dollars between all our families animals. Few years ago my cat was very sick, older cat..called and asked if we could bring her in she may not have much time left. Wanna maybe get her to peace and not suffer anymore. U know it's hard to even think about these things. But we know our animals. They said u can't bring her in to be put to sleep, I said I want her to be seen but I will see how sick she is. They would not let me make appt. I took her to my sister in laws vet in derby, and he agreed she was suffering maybe a month or so she would be gone. I was able to hold her and say goodbye all I wanted was her not to suffer anymore.. Recently my mother in law who took her cat there, called her cat was having breathing problems. Crying saying i think she is dying. They would not see her.. Said go to emergency vet..just had her dog at vet spent almost a grand, and had to put her down she was suffering. Yes terrible, weeks apart..She was so heartbroken they would not help her, we put her in carrier , headed to orchard park vet, she never made it.😭happy she wasn't suffering anymore, she didn't suffer long. But all the money u spend, and they make it impossible to see u at your time of need. Every time unless u want tests done and spend money.. PEOPLE KNOW THEIR ANIMALS , THEY R OUR CHILDREN..WE TRUST U WITH THEM U NEED TO TRUST US.. WHEN WE CALL FOR HELP TO PUT OUR ELDER PETS TO REST. AND STOP PASSING IT TO ANOTHER VET. WHEN U WONT MAKE ANY MONEY OFF OUR ANIMAL. HEARTLESS.. WE WILL NO LONGER BRING ANY OF OUR BABIES TO U. THE END. MY ANIMALS DESERVE THE WHOLE PACKAGE... Read Less

Bring my 10 yr old golden retriever here for acupuncture with Dr. Jacoby. She is so knowledgeable and friendly that we always have such a great experience. The only reason I didn't give 5 stars is that sometimes we get a room that's not very conducive for acupuncture, it's in a higher traffic area and loud. They have a great room close to the waiting room that's quieter and more cozy and better suited for acupuncture, but we are not always in that room for treatment. Read Less

I bring my 10 yr old golden retriever here for acupuncture with Dr. Jacoby. She is so knowledgeable and friendly that we always have such a great experience, she is amazing and we are so happy to have found her. The only reason I didn't give 5 stars is that sometimes we get a room that's not very conducive for acupuncture, it's in a higher traffic area and loud. They have a great room close to the waiting room that's quieter and more cozy and better suited for acupuncture, but we are not always in that room for treatment. Read Less

I bring my 10 yr old golden retriever here for acupuncture with Dr. Jacoby. She is so knowledgeable and friendly that we always have such a great experience, she is amazing and we are so happy to have found her. The only reason I didn't give 5 stars is that sometimes we get a room that's not very conducive for acupuncture, it's in a higher traffic area and loud. They have a great room close to the waiting room that's quieter and more cozy and better suited for acupuncture, but we are not always in that room for treatment. Read Less

I worked as a surgical tech at a very busy animal hospital years ago. I left there to pursue another degree in the human medical world. So I have a pretty good knowledge of medicine and a “sixth sense” when someone or something is ill. I started taking my “pack” to Southtowns Animal Hospital when I moved to South Buffalo. My interactions have been with Dr. Jacobi. I’m very pleased with her and their staff. She’s great with my dogs, and when one got sick she saw him Friday afternoon and then called me Friday evening at 9:25 to give me the results of his blood work and tests. I was extremely impressed. The staff contacted me 2-3x over the next week to check on my dog. Unfortunately the same dog experienced a serious medical emergency several weeks later and after a consultation and work-up at a local emergency after-hours care center, I had to put him to sleep. That was at 4:00 am on a Thursday. The Emergency Vet sent my dog’s X-rays and physical report to Southtowns Animal Hospital the next day, (Friday). That evening I received another call from Dr. Jacobi - she had received and reviewed the report and was concerned and wanted to reach out to see if there was anything she could do. Although broken-hearted by my sudden unexpected loss, I could not be happier with the care, counsel and expertise I experienced with Dr. Jacobi. I sincerely hope she stays at Southtowns Animal Hospital for the duration of her career as I’ll continue to use her to see my pets for many years. Read Less

I LOVE Southtowns!! They were extremely comforting and understanding when I needed to euthanize my dog Bandit, while I was there, and afterwards..I received a nice card signed by all with Bandit's footprints. When I received his cremated remains,they also included a plaster mold of the footprint . Yesterday they met my new pup Lucy and they all just loved her up! Read Less

Everyone from the front desk staff to the techs, to Dr. Jacobi are wonderful! The Dr. gets right down to our dogs level and allows time for our Pup to get to know her, as a result, the exam goes so smoothly! The office is also clean and odorless, would highly recommend. Read Less

I cannot say enough about the doctors, techs and staff. They stayed well past their shifts tonite to perform surgery on our sick dog. Thank you Dr Zgoda, Dr Jacobi and everyone else who are taking care of our baby girl Roxie!! Read Less

We have been seeing Dr Jacobi for a few months since our vet recommended acupuncture for our 12 yr old dog. It has been an amazing experience. Every time we go (every 3 weeks), the staff is so friendly and professional. Dr Jacobi gets right down on the ground and takes care of Brockton. The vet techs are wonderful, they are in the room with us for 20-30 minutes and are always chatting, friendly, and keep us entertained! They deal with Brockton perfectly. If we didn't love our vet so much we would come to this practice full time! HIGHLY recommend!! Read Less

I love this place! The doctors and staff are very kind, they answer all of my questions, and they even call you to follow up on your pets' conditions to make sure everything is ok. Very compassionate people. Read Less

Absolutely love this animal hospital bc every staff member treats our dogs as if they were their own! And treat us humans like we are family! They are amazing and sweet! My parents dog recently passed away and they were sweet enough to take a moment out of their busy schedule to send us a beautiful card along with our babies paw prints! brought me to tears! You guys are amazing!!!!! Never change!!! Read Less

I just wanted to say thank you to the compassionate staff at Southtowns Animal Hospital. One of our cats recently passed away very suddenly, and it was a very hard time for all of us. Today we received a wonderful card in the mail from the staff, and we were deeply touched by the messages and especially the paw prints of our kitty. Thank you again so much from the Banney family. Read Less

I cannot express my discontent with southtowns small animal hospital. I am broken hearted and my cat is no longer with me. She was diagnosed with feline asthma, charged aver $400 and were given a prescription of meds to treat it. After a week, no change. Another visit, another $400, another change in meds and a still no change. After a third visit, another $400 or more dollars and a referral to Orchard Park Veterinary Hospital, my cat is dead. After $2000, No one at either facility could properly diagnose her issue. She had no prior medical conditions and was a house cat her entire life. If you want to live with killing your pet unnecessarily, then take them there. If not, find a properly trained staff and Veterinary doctor. To this day, we still don't know what was wrong with her and with the holiday weekend, could not find another vet in time to rescue her. Money hungry facility that is not properly trained. Stay away. That's all I have to say. Read Less

This may get a bit long, but I have a story to tell. We have been taking our cat's to Southtowns Animal hospital for over 9 years. She had always been healthy until last Sunday when she suddenly started crying out in pain and would cower away from her food. Monday(8/31/15) afternoon I called Southtowns and took her in to be checked under the care of Dr. Bradac. After a plethora of tests (blood work, x-rays and a urine analysis) it was speculated that my cat had a urinary tract infection. While I was skeptical as to why this has caused her to scream and cower away from her food, I am not a qualified veterinarian so off we went back home with antibiotics and an over $500 bill! Upon returning home my cat refused to eat, drink, continued to cry, was no longer eliminating of any kind and not using one of her back legs. On Wednesday(9/2/15), I called the office again and my husband took the cat back in. While there it was discussed that due to a heart murmur she may have a blood clot that traveled to her leg which is why she wasnt using the leg. My husband was given many options as to how to treat the blood clot, including euthanasia. Due to our young children, we decided to give her a fighting chance. She stayed at the hospital for IV fluids in hopes of breaking up the clot. Later in the day Dr. Bradac called my husband before she went home and retracted her diagnosis and decided that without a doubt the cat was constipated!! I almost euthanized my cat because she was constipated?? Again, we took the cat home with more meds ($180 pain med this time), prescription soft food and another $400 bill. On Friday the vet did call to check on the cat and suggested an enema which we just couldn't justify. Today, (Saturday 9/5/15) the cat continued to not eat, only laid under the bed, was still not using her back leg, and hadnt gone to the bathroom since being at the vet on Wed. I called the vet to see if there was another doctor available for another opinion because I just couldnt shake that the cat wasnt simply constipated. I was strongly encouraged to go to Orchard Park Veterinary Medical Center because Southtown's closed at 1:00 and they were just going to refer us to OP anyway. Again, we packed up an anxious, limp cat and off my husband went with hopes that a second opinion would give us answers. With tears in my eyes, I looked at my girls and thought what do I tell them if my husband doesnt call with good news. At Orchard Park Vet the staff was amazingly attentive, used her lab work from Southtowns and determined there was absolute no way this cat was constipated! Her bowels were completely empty!! It was determined that she somehow had injured her leg and was resting to heal herself. Thankfully we brought all her prescriptions with us to show the vet if needed. We found out then that she no longer needed the antibiotic because there was no urinary tract infection and the pain meds were prescribed almost four times the necessary dosage!!! While feeling relieved that the cat is receiving the proper care, my husband came home with not only the appropriate knowledge of medicating the cat, but also feelings of anger and resentment at Dr. Bradac who cared for our family pet inappropriately. Since returning home a few hours ago and not being over medicated our cat has come out from under the bed and is interested in eating her non-prescription food. Needless to say we will not be returning to Southtowns Animal Hospital. Im so happy our cat seems to be on the mend I cant help but thinking our $1,100 bill could have been cut it half with a proper diagnosis from a better suited veterinarian. The staff at Southtowns are very nice and polite, but their vet's leave something to be desired. Read Less

Never had a major issue here, they were always fairly nice. Customer service is not their strength though. I was a veterinary technician for many years in CT, so I know this type of environment well. They are extremely expensive and will do anything they can to tac on extra charges. Dr. Tricia Bradsc was especially frustrating to me. I had to tell her several times about certain issues and she still forgot to address them and I left my appointment with no answers to certain concerns. I couldn't afford the $587 estimate they gave me, so I felt like she lost interest in me and pretty much didn't finish her appointment. She was supposed to come back and discuss and give me medication for my dog because he has anxiety when he travels. She never came back. They gave me, so I felt like she lost interest in me and pretty much didn't finish her appointment. She was supposed to come back and discuss and give me medication for my dog because he has anxiety when he travels. She never came back. She kept telling me she was going to do certain test, without asking me, so when they came back with the estimate I was overwhelmed with how much it was going to cost. She was very inconsiderate to my situation. I later had to talk with the manager of the hospital due to a charge I received that I wasn't aware of. She was a bit snooty and I didn't feel like arguing with her so I just said goodbye. I'm moving out of state, but if I wasn't, I would never return to this hospital again.Read Less

I have always loved going to this animal hospital, not because my pet was sick but because I had confidence that these doctors would fix it. My 11 year old dog got sick and I had to take her in. The doctors called me periodically throughout the day to fill me in on how my dog was doing and reassuring me the whole way that it was going to fine. They would call right away with results from tests ... Sometimes about 5 mins later after hanging up but it was nice to know the doctors cared just as much as I did. If something wasn't urgent I could always email the facility and they would answer any questions I had. It was nice to know my dog was in good hands. Sadly, I have since moved and no longer bring my pet here but I would highly recommend any pet lover to use this facility. Read Less

Had my cat spayed here. Was 100 dollars cheaper than what they wanted to charge me in Orchard Park and the cat must have been treated well because she acted like she'd just come back from a trip to the park rather than surgery. I only met the vet briefly but he struck me as knowledgeable and compassionate. Read Less