This place was fantastic.  My cat has been sneezing for a week.  I brought my cat in, they were honest and straightforward about what was wrong and had us with the meds and next steps within 30 minutes.  This place is great.....people are good, and quick help. Read Less

VEG really took care of my cat when I had to bring him in. All of the staff there was incredibly supportive and accommodating. They took me in right away and let me stay with my cat as long as I wanted. My only complaint was the price I had to pay. Holy cow! Unfortunately, living in NY is incredibly expensive and I certainly paid the price to make sure my cat was taken care of. Other than that, I fully recommend VEG. They answered all of my questions, patiently, and kept me up to date every step of the way. Read Less

Im reading these other reviews and I can't believe its the same place. The night I came in, my dog was choking and obviously in pain. The doctor does looked over my dog for 5 minutes and proceeded to put together an estimate while my dog was dying. It took her over 20 minutes to give me a bill while I held my dog who was struggling to breath. I didnt go to my usual vet because they were closed for the weekend. I went to Norwalk Animal Hospital where within 5 minutes this angel of God assessed her my little boys condition, did a sonogram and gave me the terrible news that my little Leo had a huge tumor in his liver. It was pressing on his stomach and heart causing pain, nausea and vomiting. We put our little angel down that same night. Since this experience I have returned to Norwalk animal hospital with my little girl who was attacked and they were, once again, caring, quick and gave Prada exceptional care! For an emergency, I would swear on Norwalk. But, I will never return to here again. Read Less

I believe that this is a fine hospital for basic treatment of things like trauma wounds where they just need some stitches and a wrap. However, my dog had a mysterious ailment and I made the mistake of bringing him here. They couldn't figure out what was wrong and instead of sending us to a specialist right away they sent us home. When things got worse we went back and then they decided to keep our dog there overnight, instead of sending him to a specialty hospital - like the one in Yonkers only 20 min away. Finally, as things got even worse the next day (a full 24-hours since they first saw him) they sent us to Animal Specialty Center in Yonkers. It was night and day. They were able to figure out the issue and administer treatment. The treatment administered previously at Veterinary Emergency Group was actually making the problem worse. Now, to be clear, I saw them taking great care of the animals here and I think for basic treatment they do a fine job but if they can't figure out what's wrong, get your pet out of there. They are significantly cheaper than Animal Specialty Center so again, for minor issues they'll do a fine job. I want to be clear I'm not knocking this place and I commend them for what they do. However, I wish they simply acknowledged they weren't cut out to deal with the issue in front of them and deferred us earlier so our dog could have received proper treatment sooner. It would have made a big difference in his treatment as the issue progressed rapidly and every hour counted. I simply advise you not to make the same mistake we did, which wasn't taking him here but keeping him here without a diagnosis. Read Less

Our 12-year-old pit bull developed sudden alarming symptoms (vomiting, diarrhea, severe drooling) one evening after our vet was closed. Their voice mail directed us to press 1 if it was an emergency. We were connected immediately to VEG. Spoke right away with a vet who advised us to come in. Everyone there was caring, efficient, loving and attentive. Diagnosed Baby with pancreatitis and although we were traumatized to have to leave Baby there overnight, we felt she was in great hands. Picked her up the next morning really completely cured. I truly believe that it was the actions and good decisions of the staff at VEG that saved Baby's life. Highly recommend the practice. Only negative comment I have is the very high price! Thank goodness we had the money. What would have happened if we didn't? Don't even want to think about it . . . Read Less

What makes them great is the new way they handle emergency visits. There is no more filling out paper as you come in, waiting in the waiting room, waiting to go into a room, no more unnecessary questions, and no more waiting for the doctor. You walk in, explain why you're there, and go straight into the back to take care of the issue. I was in and out in a half hr with my pets emergency. Granted it was that serious but they were extremely efficient, professional, and caring. I'd recommend to anyone who needs this type of service. Read Less

My overall experience was positive the staff was great!.. but in the time of crisis I felt this was more about paying the bill than how I was feeling especially when my dog of 13 yrs was possibly dying!! At the time.I tried reaching out back to the staff after she passed to thank them, but no one even returned my call and it's been a week!!or even checked on me. So I'm a little disappointed Read Less

Beyond thankful for Dr. Lewis and the entire staff at VMG. Fearful of bloat and other complications from an earlier visit at our primary vet, we were seen right away, comforted and reassured that everything was ok. They handled our dog with kindness, care and love. The staff acted like family who clearly care about animals above making money which was an extremely humbling and noble experience. Thank you so much. Read Less

My dog had hurt his nail with it getting caught with the feet of a patio chair. He was in severe pain and it was a holiday, Labor Day around 4pm and we first went to a different Emergency Vet Clinic in WestChester that told us the wait was at least 3 hrs. They recommended us to go to this clinic and glad we did. It was a 5 min drive and they attended us right away. The Vet was very gracious and explained to us the issue and thank God she didn't have to remove the nail. It was still intact but he did have swelling around it. She bandaged it and gave us anti inflammatory meds. He is doing so much better. I would definitely recommend this place. Read Less

You go to places like this during a very uncertain time and to talk in and be greeted with a smile and treated so well is a welcomed relief. I have been to other emergency vet hospital before and have always felt pressured into agreeing to many very expensive tests, that did not happen here. She did forewarn me that with injuries in animals it is often difficult to diagnose and if the medication didn't help the issue we might require further tests. Which seemed reasonable to me. Dr. Lewis examined my dog and felt she had an answer to the problem. She was very thorough and explained everything to me, the technician who helped was so good to my dog it all really eased my mind. 3 days after our visit my dog is feeling so much better, the vets theory on what it was seems to have been correct. I am grateful for their quick and thorough help and also to have left there not feeling as if I just wasted money on unnecessary tests. Hopefully we wont have anymore late night emergencies but if we do I now know where I will always be going. Read Less

Everyone at VEG was amazing, from the vet, to the technicians, to the administrative staff! They were all so friendly, and showed incredible kindness. You can tell that they genuinely care about their patients and are true animal lovers. My kitty was showered with affection and attention the entire time we were there. He had quite a fan club by the time we left! Not only does the staff cultivate an environment of respect and caring, they also provide top-notch medical care, and for that, we will be forever grateful. Read Less

Dr. Lisette Lewis is a despicable human being, a liar and a crook. She is going to be sued for a wrong diagnosis that almost killed my cat. The other vets might be fine, but avoid that bi@#$ at all costs. Your pet's life might depend on it! Read Less

Everyone at VEG was amazing, from the vet, to the technicians, to the administrative staff! They  were all so friendly, and showed incredible kindness. You can tell that they genuinely care about their patients and are true animal lovers. My kitty was showered with affection and attention the entire time we were there. He had quite a fan club by the time we left! Not only does the staff cultivate an environment of respect and caring, they also provide top-notch medical care, and for that, we will be forever grateful. Each patient receives the same level of attention and thoughtful consideration. Read Less

We had an emergency with our 14 year old Labrador Retriever last Saturday. The staff and vet were professional and caring, help us bring him in and immediately assessing his condition. They were honest, sensitive and empathetic to our situation. Read Less

The Dr. was terrible and had no interest in actually solving the issue. No follow up questions, and no suggestions even when I offered information and asked questions myself. I truly value Drs. but I am glad did my own research, and that our normal vet called us to provide advice. Furthermore, the practice never sent us or our normal vet the results of the test and still no response. Absolutely ridiculous. Read Less

The Veterinary Emergency Group is one of the best vets I have been to. I am so pleased to say that for a 24 hour vet clinic, they are EXTREMELY attentive, empathetic, and supportive. We brought our dog Remoh and he needed emergency surgery. The office staff, vet asst.’s and Dr.’s were very friendly and kind upon our arrival. They were so warm to our pup and took good care of him. The Dr. explained everything step by step and broke it down for us. They fielded all phone calls with grace and professionalism and were easy to get in touch with. The follow up after surgery was remarkable. I 100% recommend anyone to this vet clinic. Read Less

The Veterinary Emergency Group is one of the best vets I have been to. I am so pleased to say that for a 24 hour vet clinic, they are EXTREMELY attentive, empathetic, and supportive. We brought our dog Remoh and he needed emergency surgery. The office staff, vet asst.'s and Dr.'s were extremely friendly and kind upon our arrival. They were very warm to our pup and took good care of him. The Dr. explained everything step by step and broke it down for us. They fielded all phone calls with grace and professionalism and were easy to get in touch with. The follow up after surgery was remarkable. I would 100% recommend anyone to this vet clinic. Read Less

The staff at Vet Emergency Group took great care of our dog after she got an infected wound that required stitches. We had to go back a few times and they provided great care at each visit. Would definitely recommend to others. Read Less

This place is a god send brought my sick cat here last week Saturday and was helped right away. The receptionist I think her name was Rosie was so kind and helpful. Doctor Germaine knew exactly what was wrong with my pet and ran some tests. Thank goodness it wasn't anything serious just needed medication for a urinary track infection. Rosie the receptionist even offered me coffee! What other veterinary hospital does that? I adore her to bits she looks out for others. I will definitely come back here again. Read Less

They saved my puppy's life (literally) & were so kind, caring & tender with our dog as they treated him. He'd got into something harmful in our trash and for a short while, it wasn't clear that he wouldn't die, however they were just as consistently calm & kind to us as they were extremely determined to save our dog's life. I've owned many pets & this has been our emergency clinic for decades- while I have never been let down with their service a bit over all those years, I've never been more truly thankful for how good they are as Dr.'s & how compassionately they interact with the owners as when they saved our newest puppy's life. These are good people who only want to help & they're top notch at what they do. Read Less

Long story short, my dog ended up dying not even 24 hours later in my house with my 3 year old son There AND 337 dollars burnt for antibiotics all because i didnt have 8,000 ON THE SPOT, RIGHT THERE for a surgery that doesn't cost no-more than 2,500. I think she didnt really didnt need the antibiotics cause it was way past that point but they haveee to get you somewhere for money. I can careless about the 337 its just the point, where in christ do they expect someone to have 8 grand laying around and just let you leave with a very sick dog Read Less

What to do when your beloved dog has, what is later diagnosed to be, an epileptic seizure?  Rush to a local Vet Er and hope that the medical staff is not only knowledgeable and thorough, but also caring and comforting.   Thanks for getting Keegan to get back to normal. Read Less

brought my pup in a few nights ago for some terrible stomach issues. She was not acting like herself and was going tot he bathroom on the couch and floor in our home. Brought her to the group and they took her in within 1 single minute and started running tests and explaining everything. I felt really taken care of and informed of everything going on. They gave me the option of accepting the charges for certain things without just doing them and billing me. Our girl is feeling much better and we cant thank them enough! Read Less

We brought our 4 month old puppy here for diarrhea and urinary incontinence, the staff were extremely friendly and Dr. Kwan made us feel at ease! She did a very thorough examination and we were provided with medications on the spot. Will definitely come here again in an emergency! Read Less

My friend had an emergency with her dog this weekend When her vet said he could not see her until Monday She had to find help for her Maggie that was in pain.To the rescue The emergency group came  The staff was kind, caring and explained everythingWhat a relief to know that there some one out there in a time of need Read Less

We recently brought our dog in as she was unresponsive, unfortunately she was not breathing by the time we got there, but I would like to thank all the staff at the Veterinary Emergency Group for doing all that they could for our little dog.  They were very professional, sympathetic and accommodating after our loss.  They really cared about us and our pet.  They even sent us a sympathy card.  I would recommend them 100%. Read Less

I just have to commend the excellent service I have gotten from this place through the years. I have brought a pet rat (post surgery) and cockatiel (with a hurt toe) before, and saw the clean, adept facility and specialists that can be available here. But I really have to commend how amazing this staff is on the phone. I had two later issues (once on New Year's Eve) and the staff was always there on call and willing to work to connect me to whoever I would need to speak with. They handled both my on call situations with such care and compassion, while still giving me the best advice possible. I will never forget how needed that was in those times, it was beyond expectation. Read Less

We took our 1.5 year old puppy to the Veterinary Emergency Group for vomiting. Our regular vet was closed because it was the weekend. We told the staff and Dr. Lewis immediately upon walking in about our dog's medical history, which they noted on their records. I signed a waiver opting for Dr. Lewis to discuss any treatments with me before administering them. Dr. Lewis ended up administering an injection for the vomiting that was highly incompatible with our dog's medical condition and it caused serious damage to our dog. What makes it even worse is that Dr. Lewis did this without notifying us first! Also, our regular veterinarian told us that most vets should know that this injection is incompatible with our dog's condition, especially considering we told them about it and they noted it in their records immediately upon us walking in the door. As a result of this negligent treatment, Our dog had a recurrence of her disease, which had been in remission until we came to the Veterinary Emergency Group. Our dog was subsequently hospitalized for over two weeks and required 24 blood transfusions, all for a 10 pound dog!! Her hospitalization cost us over $11,000. This could have all been avoided had Dr. Lewis and the Veterinary Emergency Group done their job and actually disclosed their treatments to us before treating our dog and checking their prescription treatments with the dog's medical history, as required by the New York State Guidelines for Professional Conduct. Visiting the Veterinary Emergency Group was perhaps the worst mistake we have ever made. It cost us 11,000 and almost the life of our dog. Our dog will be on steroids for the next 10 months and her quality of life is not close to what it was before this recurrence. Thank you Veterinary Emergency Group and Dr. Lewis.. This is perhaps the worst animal hospital out there. Read Less

The experience tonight was horrible. I brought my dog in for a torn nail. The vet Dr. Germaine used expired (12/2014) Neomycin Antibiotic powder on the paw. When I called the owner Dr. Bessler at his other location in Nanuet he was more concerned about me telling others in the office. This place is all about the money and I will contact the proper authorities about them using expired prescription drugs on the animals. Do yourself a favor and go elsewhere! Please make sure you read the 25 not recommended reviews here on yelp. This place is a nightmare and completely incompetent. Read Less

Absolutely professional staff with modern state of the art facilities including a nice waiting room. I have several choices for 24 hour emergency care and recommend The Veterinary Emergency Group hands down. Read Less

Our 14 year old diabetic cat started having hypoglycemic seizures Saturday night, and we brought her here to see if anything could be done. Her glucose levels were essentially zero, and she was dehydrated. We were ready to give up on her, but Dr. Stephenson and the team performed triage to get glucose and liquids into her, and kept at it until her levels started rising after 6 hours. The next morning we didn't know if we should continue, but over the day her levels stabilized and Dr. Nair weaned her off the glucose solution. Today (monday) she's back home and as alert as if nothing happened. We can't thank Dr. Stephenson and the team enough for their dedication and responsiveness for bringing her back to normal. Read Less

Outstanding from the first moment we called until we walked out the door - truly a lifesaver!Our puppy was having a bad reaction to his pain meds after getting neutered. Our general practice vet was closed and their voicemail referred us here. The woman who answered the phone was extremely friendly, patient, and calming - we as first time dog owners were nervous after all! She connected me with the head doctor on staff for the night. The conversation with the head doctor was more of the same - she was friendly, patient, and calming as she explained what was causing our dog's symptoms. After a five minute conversation, the doctor and I decided it'd be best to bring our pup in. A short but nerve wracking car ride later, we've arrived and are immediately brought back. Both the techs and the main doctor were amazing! They not only helped make our pup feel better almost instantly, they did so in such a disarming and friendly way. We were all laughing and joking with them as they administered the care and meds to our pup. Not only do these vets seem to enjoy making animals feel better, they seem to enjoy putting animal owners' worries at ease just as much! Read Less

My boyfriend and I took our teacup Yorkie to the emergency vet around midnight hours after he got neutered to get a cone to prevent licking. Every pet store was closed and we didn't know what to do, so we called up the emergency vet and they said to come on down and pick one up. They showed us how to put the cone on and off, along with showing us the correct position/how to hold our little guy when giving him medicine. It was our first time going there and we have nothing but positive things to say about this location and the staff! Shout out to Tez and Richard for taking the time to talk to us and answer all of our questions!!! Read Less

These guys are AWESOME!! We had our dog neutered, and were in need of a dog-cone last minute in the overnight, and advice. They were fantastic!!! 10 out of 10!! P.S. Big SHOUT OUT TO TEZ & RICHARD!!!!!! Read Less

On Labor Day at 5pm I went to the Veterinary Emergency Group with my Maltese/Pooh who I thought I had swallowed a large pen cover cap. The front desk Lady-Sandra was friendly and "all smiles". The doctor came out to the waiting room, sat on the floor and held my dog. All ended well. The doctor and staff were extremely professional. The facility is clean and organized. I would highly recommend this Practice. BauerPower Read Less

There is absolutely nothing the staff or Dr. Germain could have done to make our visit better with the care Natalia was given. There are no words of the emotion we felt while we were there and had to give our Natalia to Dr. Germain to figure out what was going on with her sudden mobility issues. It was our first time in a Vet ED with our 81/2 year old toy poodle. We have been blessed with her good health and now blessed with health professionals who have a heart to care for precious animals. We saw professional individuals with a twist of love and compassionate all rolled in one taking care of all the sick animals during our visit...Our Natalia is doing better this evening by part because of the care she was given by Veterinary Emergency Group. Thank you all so much from the bottom of our family's heart. Lina (Rye, NY) Read Less

My poor cat wasn't doing well and, in fact, died on the way to this clinic.  When I got there, they were helpful in confirming his death (I wasn't 100% sure, it happened so quick).  They were also super kind and helped me take care of everything.   Given its excellent location and clean, professional office, I highly recommend a visit should it be necessary for your pet! Read Less

On Saturday morning of Memorial Day weekend, our 10 year Siamese cat had a health crisis and our vet referred us to the Veterinary Emergency Group.  From the first telephone call, we found a combination of caring and professionalism that helped gets us through the crisis. Because we had no cat carrier, the receptionist offered to let us wait in the parking lot and come get us when the doctor was ready so our poor sick cat would not have to deal with other animals.  Both the vet (Dr. Hwan Lee) and the assistant were helpful in explaining everything as they worked to diagnose the problem, commenting on how beautiful our cat's blue eyes were. We needed to leave him there, and Dr. Lee called us several hours later to give us an update and to tell us that we could bring him home; when we arrived, he took us back to the area where the cat was being kept, then showed us the x-ray of his belly, explained what the problem was, and answered all our questions. He told us to call back at any time if we had any concerns.  When our kitty seemed to be backsliding on Monday evening, we did call and were called back by another vet who reviewed Dr. Lee's notes and the x-ray and discussed our kitty's symptoms to help us decide that we could wait until we saw our local vet on Tuesday morning, all the while assuring us that we were welcome to bring our kitty back at any time. All all points, we fell that the decisions that were being made with were professional and appropriate and that unnecessary costs were being avoided.  And every staff member we met from receptionists to assistants to veterinarians were caring and supportive.  A valuable resource in times of trouble. Read Less

It is stressful enough when your pet gets ill, but to have to use emergency services on a Sunday when your pet is in respiratory distress is a pet parents worst nightmare. I cannot THANK the staff for their immediate response and the professional yet caring treatment that was received. My pet was treated and diagnosed within a very short time. I will recommend this facility and staff to any pet parent in case of an emergency. THEY ARE WONDERFUL!!!! Tuscan cannot thank you enough. Read Less

We've had two great experiences at this place when our cat got into trouble. He had some nasty gashes on his hind quarters after a cat fight. One wound became infected after a few days and didn't look like it would get better. The cat was low-energy and likely in pain. We showed up on a Sunday afternoon and Dr. Lee took good care of the cat - shaved the area, cleaned/irrigated the wound, injected antibiotics and rehydrated the cat. He gave us after-care advice and our cat is more energetic just a few hours later. The front desk staff and technicians all were helpful and friendly. On another occasion, our cat had stopped eating. He would approach the bowl and try to eat and then back away. Baffling. We got to the Vet Emerg Group around 10pm or 11pm and the vet figured out quickly that the cat had somehow injured his tongue. She treated the cat and he was soon able to eat again. The vets here are smart, friendly and professional. And they are just what you need when your pet gets sick during hours that your day-time vet is off-duty. We left a message with Insta-Vet but they didn't call back. Read Less

I took my healthy then 10-year-old female cat to this facility nearly three years ago after finding her foaming at the mouth late one October evening. I called ahead so they knew I was coming. It was not busy when I arrived (that I could see). I was greeted in a perfunctory manner and told to take a seat. There was one person ahead of me. When I was called and explained the issue a person summarily whisked my cat away with barely a nod to me. I asked the receptionist what was going on and was told my cat would be checked out and I should take a seat again. This was unacceptable and I walked around to the back where I had seen my cat disappear. I found several people standing around a table whereupon my frightened cat was cringing. I asked what was going on and they told me I could not be back there. I said I was not being separated from my cat. I was quickly escorted to an examination room where Dr. Meredith Helfman and an assistant came in and checked my cat over and could find nothing wrong. They took a blood sample and checked it while I waited; everything was okay and we were discharged with the recommendation to follow up with my own veterinarian. Had I not stood up for myself, and my cat, this would have been a nightmare experience for us both because of the cold, inefficient and dismissive way I was greeted and treated. As it turned out, it was a less stressful experience for both my cat and me because I could communicate directly with the veterinarian and remain with my cat during the examination and while we waited for test results. When I arrived home I noticed on my statement that my female cat had been listed as a neutered male. Errors happen, but I wanted to correct the record, so the next day I called and was told that the record was corrected and that I would receive a new copy in the mail for my records; I never did.My pets are too important to me to entrust them to such a facility, so unless it winds up being the only one in the area we will not be going back. Fortunately, we have not had to take advantage of an emergency facility since then, and there are others around. Read Less

The Veterinary Emergency Group was wonderful.  From the front desk staff to the vet techs and Dr Lewis, they made us feel like my dog was most important and that is all that matters to me.  I'm so happy we were able to drive right up and be see straight away.  I highly recommend them if you have an emergency. Read Less

One of my (3) shelties (Shannon) became very ill in the middle of the night (3 am) -- crying to let us know she was in pain with a urinary tract infection; we need she needed medical attention and medication to relieve her discomfort. Very fortunately, the Veterinary Emergency Group in White Plains provides this critical support and helped Shannon with the needed medications! All of my (3) sheltie girls have had very emergency positive experiences...both medical care and extremely supportive staff! Thank you for being there for our furry baby family members! Read Less

The health of our beloved kitty Bella went downhill very quickly on a Sunday and we were forced to bring her here to be euthanized. We were seen immediately but the staff and doctor had a difficult time injecting her. It seemed to us that there was a level of inexperience. They took her away and when they brought her back to us, she was already gone. I was so sorry that she was unable to see me as she passed - she was probably so frightened. Our hearts were broken as we stood waiting for our bill to be generated. Here too there was some difficulty and it seemed to take forever. The lobby was beginning to fill and we found it very awkward and uncomfortable. We provided all of our credit card info and left. The next day I received a call from the bookkeeper stating that they refused to release her to the crematory until we paid the bill. I was very angry and explained that we had left the information with instructions to charge the card. The worst though was when I received a call from our vet 3 days later asking how Bella was doing. These people didn't even bother to call them to tell them what had happened as they indicated was their procedure. I hope I NEVER have to use this place again! Read Less

I  was very impressed with the compassionate, gentle and conservative  approach Dr.Nair took with my small dog that came in New Years Day with a rear leg injury. He sat on the floor with her so as not to stress her by putting her on a table and did a thorough and gentle examination of her. He did not jump right away to take x rays and took the lets wait and see approach. HE sent her home with steroids and pain meds. I was a veterinary tech 15 years ago, have worked with many vets and felt that my dog was well taken care of and properly managed. The bill was reasonable and I highly recommend taking your animal to see him. Read Less

Saved my BeetleJuices life. I'm forever thankful.. Dr Lisette Lewis and the entire staff are amazing.. So glad I took my boy there he was handled with care as if he were their own and treated right away.. I thought I was gonna lose him and Everyone there made certain I didn't Like I said I will forever be thankfull.. Read Less

We came home from work after a long Monday to find our new kitten tangled in the lights of the Christmas tree and injured. Our usual vet advised that we take him here immediately to have him seen by an emergency vet, and our experience was extremely positive. Upon arrival, the vet came right out and examined him to make sure he was stable- since there were a few other patients waiting, the receptionist told us that a doctor who had come in for a meeting would be assisting the rest of the staff as well to make sure the wait time was as short as possible! We waited about 30 minutes, and both the doctor and the two assistants were very caring and did everything to make sure he was well cared for. After we left, they sent all of Ray's documents to our other vet- the expense was more than reasonable considering the short wait time and great care he received. Would definitely return (hopefully won't need to though!) Read Less

The Veterinary Emergency Group is fantastic!  We have brought our dogs here when emergencies have occurred and our vet is closed.  They are so wonderful, responsive and caring.  I can't say enough about the facility and staff.Dr. David Bessler in particular is caring and responds with assurance, ease and expertise. I highly recommend this group of doctors and techs.  Hopefully you won't need their services, but if you do, this is the place to go! Read Less

I cannot say enough good things about the care that my 4.5 year old Cairn Terrier received on 10/16/15. Our little dog spent most of the week leading up to our visit sick as a dog (literally) because she was taking medications to help ease the pain related to a ruptured ACL. Although we had spent much of the week in relatively close contact with our regular vet by late Friday afternoon our dog seemed to be getting worse. We arrived just ten minutes before six o'clock and the receptionist, Sandra, greeted us and got our dog checked in quickly. We were told that the vet was not due to arrive until 6pm so we sat down to wait. Within minutes Dr. Lee arrived and came right out to greet us. After a quick chat in the waiting room he brought us into an exam room and examined our dog.Dr. Lee even examined her injured knee (altough that was not the reason for our visit). During the exam he explained that he believed our dog was simply dealing with an unpleasant set of side effects associated with her current medications. We spoke briefly about the orthopedic surgeon who was set to operate on our dog the following week (Dr. Lee said wonderful things about him) and a bit about her upcoming procedure. Dr. Lee ordered some blood tests to ensure there was nothing else going on, gave our dog fluids through an IV and sent us home with a medication to help with her upset stomach. Lisa, the assistant who took our dog back to draw bloods, and clean her up a bit, was just as wonderful as Dr. Lee. While our dog was in the back getting fluids, Sandra was plesant and talkative. She shared stories about her own pets and assured us that our dog would be okay. We were all able to go home that evening fully confident that our dog would not get worse over night, and that we had done all we could to help make her feel better. Dr. Lee and the staff at the Vetrinary Emergency Group were nothing short of amazing. While we hope to not need their services again we are all comforted knowing that they are available, and such a thoroughly competent group. Read Less

I brought my cat ebony here as an emergency it was a very tough time and they made it very nice for me and comforting to me. Ebony passed the same night I brought her in their assistant Dylan was extremely comforting and made sure that I comforted. Definitely pricey but the care they give you is excellent Read Less

Our Siberian Husky puppy was stepped on by a larger family dog and showed signs of severe pain late on a Saturday night. We were relieved to find the Veterinary Emergency Group open 24 hours a day. The vet and owner Dr. David Bessler was kind to our dog and thoroughly explained care instructions for his splint and cone. We were there from 2-4am but staff acted as though it was the middle of the afternoon. The receptionist was so kind and made us feel comfortable I'm thankful to have such a convenient and equipped facility so close to home, just in case an emergency arises! Read Less

It troubles me to write a one star review of a place, let alone a Veterinary Clinic, and I believe in my 4+ years of Yelping this is the first one star review I've written. But the truth must be told about my experience here, and the mysterious reason as to why a multitude of their one star ratings are filtered by Yelp.First of all, when my pet became ill, and it was in the middle of the night, I knew that my only option was to seek out an emergency vet. I grabbed my cell phone and Yelped for such services. Suffice it to say, I was drawn toward Veterinary Emergency Group based on its stellar 5 star aggregate of reviews.We arrived and everything went downhill from there. We were met by an understaffed facility with only two people on hand and a room full of sick pets. Our condition was dire and out pet was running out of time.Suffice it to say we had no other choice. While they stabilized our baby, I noticed the Vet answering phones and talking to people up front and the receptionist walking around. While our baby was on it's last legs. I was furious and asked the vet if they could give our pet its much needed attention.Wait. It gets worse. The receptionist then comes into our room with the option of "saving" our pet and in a cold, sterile manner, hands us a bill for $4000 and tells us that "they may be able to save him." Sorry, but I think this should have been handled by a vet, and approached more sincerely and gently, and by someone who could answer our questions. I happen to be a physician myself.By this time I was able to get in touch with my vet on his cell, when I explained the diagnosis, he was very firm that my pet had no chance of survival and that trying to save him would be costly and futile. When we mentioned this to the vet, they told us that the they believed that even if my pet survived this time, that it would probably not last more than a few months due to it's grave condition. I proceeded to ask the vet why they offered to "save him" for $4000 rather than euthanize him, or why they weren't able to explain the odds of survival, the complications and risks after surgery, and the fact that they would never walk again, before sending a technician/receptionist as if that were the only option. And the guilt associated with not "saving him." The vet finally admit that it was an option, and an option they would have offered to their own client, but not to me. (Seems they have vets on rotation here)I then looked up their filtered reviews and read very similar negative experiences that happened to other people. Then it all started to make sense, especially when reading this office's filtered reviews -- they were exactly what I was experiencing, and I'm not sure why people weren't able to read them. It would have saved me a lot of heartache.It was horrible. It was my second time there and it will be my last. I think its hit or miss and it depends what Vet is working at the time. This place needs some serious lessons on compassion when working with people in desperate times of need.From now on, I will simply go somewhere else. I suggest you do the same, and that you read the filtered reviews to see what really goes on in here. Read Less

We took our 1.5 year old puppy to the Veterinary Emergency Group in early February 2012 for vomiting. Our regular vet was closed because it was the weekend. We told the staff and Dr. Susan Chun immediately upon walking in about our dog's medical history, which they noted on their records. I signed a waiver opting for Dr. Chun to discuss any treatments with me before administering them. Dr. Chun ended up administering an injection for the vomiting that was highly incompatible with our dog's medical condition and it caused serious damage to our dog. What makes it all worse is that Dr. Chun did this without notifying us first! Also, our regular veterinarian told us that most vets should know that this injection is incompatible with our dog's condition, especially considering we told them about it and they noted it in their records immediately upon us walking in the door. As a result of this negligent treatment, our dog had a recurrence of her disease, which had been in remission until we came to the Veterinary Emergency Group. Our dog was subsequently hospitalized for over two weeks and required 33 blood transfusions, all for a 9 pound dog!! Her hospitalization cost us over $12,000. This could have all been avoided had the Dr. Chun and the Veterinary Emergency Group done their job and actually disclosed their treatments to us before treating our dog and checking their prescription treatments with the dog's medical history, as required by the New York State Guidelines for Professional Conduct. Visiting Dr. Chun and the Veterinary Emergency Group was perhaps the worst mistake we have ever made. It cost us $12,000 and almost the life of our dog. Our dog will be on steroids for the next 10 months and her quality of life is not close to what it was before this recurrence. Thank you Veterinary Emergency Group and Dr. Chun.... This is perhaps the worst animal hospital out there. Read Less