Yes the staff is outstanding. But another great factor is how creative cheap solutions are discussed by the whole staff. My elderly dog was throwing up. Instead of expensive tests first, we tried raising her feeding bowl. Before buying an expensive bowl set Dr. Yu suggested tryn her regular bowl on a stack of books. wow. It worked. no unneccesary tests or painful exams. That's caring about my precious furry baby girl instead of the almighty dollar. The bottom line was caring. Read Less

It was our first visit to Whitestone Veterinary Care, as a mom to our furry child, I felt very calm, and most importantly she felt calm. I had asked my friends for recommendations to their veterinarians, but always got the same response, "not very happy with how they treat our pets there". Just as much as I love my doggie and take care of her with love, that's exactly how I want a doctor and their staff to give the same to my baby. I felt at ease just with the way the secretary answered my call and my concern, I knew I had picked the right veterinary for my baby 🐶. As soon as we took her in, The staff and Vet received her like family, my baby a little nervous at first was able to relax and let them take care of her. I highly recommend this veterinary for everyone. Sincerely, Claudia Artiga ❤️ Read Less

We adopted our twin kitties Caesar and Alexander from Dr Wyler over 14-yrs ago, and there can be no turning back now. It's not simply about the extraordinary care they give the kitties; it's like every return is like visiting old friends. What could be better? Read Less

I cannot begin to describe how amazing this vet is! We recently moved to Whitestone and needed a new vet. I have used other vets on Long island which cannot even remotely compare to Whitestone Veterinary Care in their compassion, dedication and expertise. Dr. Yu and Dr. Wyler took their time with my cat as if she were the only animal there. They explained everything during the exam, the options and costs of each. All of the staff, including the receptionists and assistants showed equal amounts of concern for my cat. They even called to follow up to see how she was feeling! Unfortunately, my cat was very old and sick and passed away. Not only did they provide amazing and compassionate care for my cat, but they showed such care and concern for me and my grief. In fact, today, I received a condolence card with a message from everyone on the staff. I will be forever indebted to them and would recommended them to any pet owner who wants the best care for their pet. Read Less

I am extremely satisfied with Whitestone Veterinary. I have been with them for 6 years & have two dogs in their care. They are very thorough & caring. After I bring my dogs in for a shot or illness they always call the next day to ask how the dogs are. I highly recommend them & have recommended them. Read Less

Dr. Wyler and his team are caring, patient, knowledgeable and sensitive! Have been bringing our pets here for many years and have always received top quality, thorough care by experts who love animals. If there were more than 5 stars, I'd give more! Read Less

Absolutely love this place Dr. Wyler and all of the veterinarians and assistants have been taking care of my dog for 10+ years and they are very patient with the animals and owners. I appreciate everything they have done for my dog. This is the place to go for your animals I recommend it 1milliom percent!!!!! The Hempstead location is the exact same way!!!! Read Less

Our family has been fortunate to have found Dr. Wyler and the amazing staff at Whitestone Vet Care almost 10 years ago. After relocating from Queens to Brooklyn we continued to drive out to Whitestone Vet Care fle the high-level of care, concern, and expertise that our cats need to have happy and healthy lives. Whenever we needed help, and especially when we had a medical crisis with one of our beloved pets, WVC stepped up and beyond the norm to support us and our pet's wellbeing. Wonderful establishment and I highly recommend! Read Less

I could sit here typing away all day, expounding upon the quality of care, organization, personal treatment, technology, guidance and a litany of other topics, of which they excel in all. But there is one aspect that may very well set them apart from all others. In the last weeks of a companion of 17 years of my life, they were in every possible way, the most accommodating regarding our combined comfort, going beyond the norm to foster ease in every respect. And while the myriad other things a vet must do are of considerable gravity, there is that time when the end is near, and one must face the inevitable. It is in these moments when doctors and staff can rise to a higher level of humanity, and that is precisely what one can expect of this organization. I am grateful every day that there are people who actually get it on that base-level. If this is of any importance to you as the guardian of another life, there is no finer care. In memorial of Nina, and in thanks for the care and attention to Jack & Ledi. Regards, D. Cupit Read Less

I have been taking my dog  Jake here for about 6 years. When I first brought my dog to Whitestone he had a few problems he was overweight and limping. We saw Dr.Starsky who was excellent he moved away. He told us what was causing my dog to limp  it was that he was overweight. My Jake went from 86 pounds down to 72 pounds. After Dr Starsky left we saw Dr.Valen she is out of this world.  My dog Jake LOVES her.  She has helped us with Jake .Dr.Valen did the surgery on Jake. If it wasn't for Whitestone I don't think my soon to be 10 years old would still run,jump and act like a puppy. Today Dr.Valen told me she is leaving Whitestone. We are going to miss her like HELL. I hope and pray our next Dr. will be as great as DR.VALEN. MISS HER ALREADY. Read Less

Wonderful staff! I brought my dog here for the very first time after a dog bit his face. They treated me and my fur baby as though we were regulars! Even while I was trying to keep it together and stop sobbing, they comforted me and took care of little guy quickly and wonderfully. I can not say enough great things about them! Read Less

Where do I begin....I have to back track to last week when my worst fear for my little fur baby happened.  During a walk, a dog bit my 9.5 pound dog in the face. My usual vet is in Astoria, however since I just moved back to the area, I knew there was no way I can drive there with my dog bleeding from his face.  I've been wanting to check this place out, so my instincts led me to them.  I thought I had it under control until I walked into the door and two girls behind the counter looked up and me and smiled and said "Hello, have you been here before".  I was able to get the word no out, and when the next question of "how can we help you" came, I began sobbing.  I couldn't even finish my explanation of what happened without crying.  I was still in shock as this literally happened minutes before.  They were so calming, helped me finish my story, even said "It's ok take a deep breathe, he will be ok".  A vet technician even came out and looked at my dog and comforted us.  I initially took out my credit card and kept asking them if they needed to run it, and they said don't worry the doctor will explain everything to you and go over that part with you.  That in itself showed me they are there to really help animals.We met with Dr. Yu, who again was very sweet and patient with both me and my fur baby.  She explained what would be needed, went over the price and whisked my little guy in for stitches.  She originally thought one part would not be able to fully close, but she did it!Sorry for the long post - I just wanted to pass my positive experience at this office, from a not so pleasant accident.  All I keeping thinking of was how amazing they treated a stranger with her injured dog, who was practically sobbing from the time I stepped in to the office. I couldn't have asked for a better experience.Thank you all again!  You are a wonderful team - Dr. Yu, Michal, Briana, and Crystal ( I hope I have all your names correct)! I can not thank you enough!! Read Less

this is how every business should be!!!! everyone is so helpful EVERYONE from the front desk to the veterinarians to their assistants...the energy of this place makes me and for my dogs feel like home.....they truly care and honestly i am so happy i found a place like this.....its mom and pop places like this that you know your animals are in good hands.....i want to write a novel about this place because how lucky both my pets are to be in quality care........the prices are perfect and honestly i am so grateful to everyone at this office....if i was able to add more stars to my review i would add an other 100.....everyone in whitestone/bayside/flushing should bring their animals here.......and i want to say thank you to the entire office and staff for always being amazing......so thank you all =) from Penelope & Zeus woof woof woof Read Less

Whitestone Veterinary Care is the only one I will trust with my pets. All the doctors and staff care for my pets like their own. Dr.Wyler is the most caring, knowledgeable , experienced doctor I have ever known. It is a pleasure to visit them with my pets. I am so grateful to meet themRead Less

Excellent, caring service for your pet and for you.  Dr. Wyler and his colleagues explain any needed procedure in detail.  Easy appointments and professional attention make Whitestone Vet Care top notch. Read Less

Came here a couple of times for my animals and the other reviewers are right, their below-than-average services are overpriced.  Now, I go to another facility with comparable (if not, more expensive) prices but with much better service.  No Attention to Detail:I encountered some issues with one of their veterinarians, who seemed to be very nice with good bedside manners but also very 'out of it' and confused, as if always half asleep on the job.  The first time, I dismissed it thinking it could happen; maybe had a rough day.  The second time and thereafter, I was annoyed and frustrated because I had to carefully watch each and every move, just to be sure nothing was missed.  The vet would say "okay, we're all done" and I'd be like "I don't think you vaccinated this one.  This one was missed completely."  She'd simply turn to the tech and say "Didn't I?  I didn't?"  They'd have a 2-minute conversation going back and forth exchanging concerned looks of confusion, as they both had no idea.  Like I said, the first time is acceptable but after that, it's inexcusable.  If you are going to take multiple animals in at once (i.e. a litter), make sure you keep an eye on everything that is done and missed for the sake of your pets' health; besides, you will be charged the full amount anyway.  Got zero apologies, just my pup vaccinated as he should have been in the first place.  After getting fed up with the repeated sloppiness, I decided to switch vets to try out the facility one more time.  The new vet was not sloppy (which was a plus) but was not as friendly as the first which again was a minus.Lack of Communication:Finally, I noticed that this office is extremely bad at giving somewhat accurate quotes and explaining charges.  It's always 'you have to be seen first,' which of course you have to pay for the minute you walk through their doors.  I had an appointment that ended up costing me over $500 which was completely different from the quote they gave me over the phone because they kept adding tests and more tests without letting me know how much each test would cost.  Word of advice - check your bill thoroughly!  I had to correct their bill one time for overcharging me.  At the time, they printed their invoice out upfront (before I even got there) and didn't check it after the appointment was finished.  I had to leave one of my pets home that day and saw that this absent pet was surprisingly listed on the bill, stating she was seen and treated.  Again, more sloppiness.  After that, I checked every single bill. Read Less

I've been coming here for a few years now, and have come to trust the staff who are very friendly. The girls who work at reception are always friend, and I've come to trust the vets - especially Dr. Wyler, who helped when my dog has a flair-up of luxating patella. Just make sure you call ahead if you ever need to cancel - they do tend to frown on "no shows".I can't comment on the prices. I'll shop around for prices when it comes to t-shirts or sandwiches, but when it comes to health matters quality comes first and price comes much, much further down the line. I can only say they never seemed unreasonable to me. I have friends in Manhattan to pay much more.Great, friendly staff. Highly recommend. Fairly decent deli next door. Read Less

The team here is wonderful.. I travel from NYC to Whitestone to see these Doctors and their staff with my cats, because I know they will be well diagnosed, treated, and cared for! I have known Dr. Wyler for many years, he is a great person, and a brilliant Veterenarian. After trying for many years to find a Vet in the city, I finally realized it was time to do whatever I needed to, to give my pets the best care possible, even if I had to cross a few bridges to see the best! Read Less

From the reception area, to the exam rooms, there is not an inch of this place that isnt wonderful. The genuine concern coming from each person in the facility is hard to find in any other practice. I started taking my 12 year old Chihuahua, Basco, here almost a year ago. Hes the love of my life, but not easy to handle. As the owner of a small feisty dog, it has been difficult to find a veterinarian who can care for him without him trying to bite their fingers off. The last vet we went to used 4 people to hold him down just to put the muzzle on. The moment I walked into the exam room at Whitestone Vet Care, the tech Janine put the muzzle on, no restraint needed. He was calm, relaxed, and didnt even growl! This is very much out of character for him. The Doctors there are nothing less than brilliant. They are able to explain everything that my dog needs in the simplest and efficient way, and without making you feel like a horrible pet parent for not being aware of certain things for so long. The kindness of the staff and the knowledge of the doctors are what first inspired my love for this facility, but the exceptional care is what will make me continue to use their services. I would urge any pet parent to call them asap to give their pet the best care out there.Read Less

From the reception area, to the exam rooms, there is not an inch of this place that isn’t wonderful. The genuine concern coming from each person in the facility is hard to find in any other practice. I started taking my 12 year old Chihuahua, Basco, here almost a year ago. He’s the love of my life, but not easy to handle. As the owner of a small feisty dog, it has been difficult to find a veterinarian who can care for him without him trying to bite their fingers off. The last vet we went to used 4 people to hold him down just to put the muzzle on. The moment I walked into the exam room at Whitestone Vet Care, the tech Janine put the muzzle on, no restraint needed. He was calm, relaxed, and didn’t even growl! This is very much out of character for him. The Doctors there are nothing less than brilliant. They are able to explain everything that my dog needs in the simplest and efficient way, and without making you feel like a horrible pet parent for not being aware of certain things for so long. The kindness of the staff and the knowledge of the doctors are what first inspired my love for this facility, but the exceptional care is what will make me continue to use their services. I would urge any pet parent to call them asap to give their pet the best care out there. Read Less

We moved to Queens and was looking for a new place to take our cat, Rudy.  We were a little leery of vets because every place we have taken him to, he did not like. Not the meowing of an unhappy cat when he goes, but a full out claws out scream session.  The last place we took him to, the cat clinic, where they were specialist with cats, literally had him crawling up the wall.  Both the doctor and his assistant had on those up to the shoulder gloves and both were having a hard time controlling him.  Not here!Both the vets and staff are incredibly friendly and kind.  The first time we saw them, the vet literally had him crawling in her arms and when done she got him into his carrier with out a hitch! WOW.  We swear she is a cat whisperer.  Prices are great - which I guess is subjective since we were used to paying manhattan prices.  But we are extremely happy with the care Rudy gets from here and we wouldn't go anywhere else. Read Less

My experiences with Whitestone Veterinary Care have been nothing but positive! I began taking my two dogs, Mickey & Harley, to Dr. Wyler and his staff when I felt my previous vet was just not solving the problem. My dog has chronic allergies, and up until now the solution had always been a "quick fix." By now my dogs have seen all three veterinarians on staff - Dr. Wyler, Dr. LaBella, and Dr. Valen. All of them have been extremely thorough in the examination room. I never feel as though I am being rushed out and I feel the time is actually being taken to get to the root of the problem. I would completely entrust my dog's healthcare in the capable hands of Whitestone Veterinary Care & their sister hospital Animal Medical Hospital on Long Island. Read Less

If you are looking to be RIPPED OFF in time of Grief ...Well this is the Place to go !!!We recently had to put our dog of 15 yrs to sleep & needless to say it was a VERY HARD Thing to go through. We were asked if we would want his remains and our answer was yes..So the fee for it was 365.50 (which I paid immediately)... They had asked us if we wanted to stay in the room while he was going to be euthanize. At that point we did not know.So we asked if we could go in the room with him for his last moments and they said yea. As we were there saying our goodbyes, they then asked for us to leave because they were ready to begin the euthanasia.We then were asked again if we wanted to stay with him as they did the procedure.Of course we did have a total change of heart & said yes...At this point they told us we had to pay 83.00 more to stay in the room...So very grief stricken and vulnerable we paid ! The total paid was 448.50In speaking to numerous friend & people since, they ALL said we got RIPPED OFF !! We should have never paid a fee to stay in the room with our beloved pet and the initial amount of 365.50 was way more then enough!Truly I always felt that their fees were very high. However, they were local and my husband wanted to go there....I TOTALLY DO NOT RECOMMEND THIS VET!!! UNLESS YOU LIKE GETTING RIPPED OFF !!!!! Read Less

Ive been bringing my three and a half year old Yorki-Poo, Yodle, to Whitestone Veterinary Care for about two and a half years now. After several experiences with unprofessional, unkind, and uncaring vets, it was such a relief and comfort to find Dr. Wylers office. All of the Veterinarians are extremely professional and knowledgeable taking the time to always answer any questions/concerns regarding medical procedures. Dr. Wyler and his staff also obviously care very much about each and every patient. The front desk staff and veterinary assistants are also very helpful and kind. Yodle was unfortunately a very sick puppy, but after being under the watchful eye of Dr. Wyler and his team, so no longer suffers from many of the medical conditions she was afflicted with when she was younger. I trust them to keep her healthy and happy, at a fair price, and with the same amount of love I would give her myself! I highly recommend!!! Read Less

-------------------------------------------------------------------------------- Posted By : Krista DeGennaro Posted : 2/21/12 Comments : I had been using another Vet for sometime without knowing that Dr. Starkey and his wonderful animal clinic were right here in my neighborhood! My cat, Boots, had to have his tooth extracted and I was nervous about him going under anesthesia. Dr. Starkey explained the procedure to me and assured me he would take good care of Boots. Everything went GREAT and Dr. Starkey and his staff were very kind and personable. They also went above and beyond by calling me the next day to ensure that Boots was okay. I would definitely recommend them to anyone looking for a Vet who truly cares about his "patients" and treats the animals with such a gentle and caring touch. Pet's Name : Boots -------------------------------------------------------------------------------- Read Less

I have been bringing my 2 ferrets to Whitestone Vet Care for the past year. Sage and Koda are always treated very well by Dr. Starkey. He is extremely knowledgeable about exotics; especially ferrets. One of my ferrets was suffering from hair loss which Dr. Starkey told me is an indication of adrenal disease in ferrets. He confirmed that she had adrenal disease with a blood test and we decided that the best course of action for Sage was to get a melatonin implant. She got her implant back in February of 2011 and she has since grown a full coat of fur and put on some weight. Although she is not "cured" of her disease, it is being managed nicely by this implant. I will continue to come to Dr. Starkey with any questions that I have regarding my ferrets in the future. A+ vet and also a great support staff!! Read Less

I recently adopted a rabbit. I live in Queens NY and was looking for a vet close by – but was willing to travel if it meant finding her great care. I was in luck - I found Dr. Starkey at Whitestone Vet Care. Although he is a board certified avian specialist, his knowledge of rabbits and their behavior is unmatched! When I first brought her in for an exam, I had a ton of questions being that I never owned a rabbit before. Dr. Starkey answered every one of them, and then some. He gave me advice on feeding her, her cage at home, behavior issues, - even medical conditions rabbits are prone to. He informed me how important it was to have her spayed to significantly reduce the chance of cancer. I had no idea that was even an issue with rabbits! His gentle care of her was impeccable! The girls at the desk, Laura, Nichelle and Sharon are all so helpful when I call with silly questions. They always take the time to listen and give me the best advice for the situation. The techs are wonderful as well – Rachel and Dayhanna always handle my bunny with such care and put both her and me at ease. I can’t tell you how happy I am that I found this place!! Read Less

Our birds (we have, presently, eight...) know and like Simon Starkey, the avian specialist at Whitestone Vet Care, for several years. They like him, and so do I. I also like Whitestone Vet Care. Let me tell you why for both. The Whitestone Vet Care part is easiest and shortest and clearest. This is a small storefront facility, but get past the front door and you quickly find that it is a very full-featured vet clinic, efficiently organized to deliver top care effectively. Add to this, the staff is clearly on top of things. I was last there in an emergency situation; I had texted in to the doctor that I was coming. Sharon, on the desk that morning, was expecting me. Things happened smoothly -- what I expect in a top facility. Ashley (I think I have that right...), the vet-tech assisting, was right there when she needed to be, and then moved on to her next chore. What I saw, in short, was clockwork precision. That does not, however, mean clockwork thinking. Clearly each of the people I have encountered at Whitestone Vet Care was concerned with my little birds and that concern continued after the visit, to follow-up calls and so on. So, a well run operation tucked away in an unpretentious little spot in Flushing. Add to this, they have a top avian specialist. At the top of the I-like-Starkey, reasons-why list: Dr. Starkey really likes our guys and gals. One can see this in the way he handles them. Next on the list: Dr. Starkey understands the triage issues at play in little critters. As an example, one of our guys was out of the cage, and decided to play hide-and-seek -- and got stepped on (not full on, but no near-miss either). We're way downtown, and given time of day and so on, Whitestone Vet Care really was the closest, in terms of driving time. Dr. Starkey had a full calendar, but our little guy was inserted with zero waiting time, to make sure than anything critical was found fast. In birds and small animals, this is crucial; they just don't have the reserves of larger animals. Working on down: Dr. Starkey is extraordinarily well qualified, in a field that is small and select. Board-certified avian vets are rare, even in the Greater New York area, and one correctly considers them an elite group; the test is hard, and keeping certification is hard. Dr. Starkey is board-certified. Dr. Starkey also has two terminal degrees: He has his veterinary degree from Sydney in his native Australia; he then took his Ph.D. at Cornell. While taking the second doctorate, Dr. Starkey completed his residency in avian medicine, and also was the resident in charge of day to day operations at Cornell's top-rated wildlife medical center. The result is a remarkable wealth of knowledge. That knowledge is both intuitive and learn?d. Dr. Starkey the vet, when allowed to function at the intuitive level -- that I've-seen-this-before-and... level -- functions with much the same certainty and flair as people with longer experience (and just plain older). I consider mastery of a fund of experience vital in time-constrained circs.. Simon Starkey, PhD, is a good scientist; I am qualified to judge and I have read his papers. I have also seen some remarkable evidences of the two sides coming together in unique and effective treatment plans. I have taken our birds to see several avian specialists over the years. I have not yet encountered one that struck me as anything but top-notch. However, my experience has also been that many cannot function at the top of their form because of ""vet shop"" constraints. Whitestone Vet Care seems to understand this, and appears dedicated to being an effective support system for its professional staff. This is a winning combination. Read Less

We have a small Yorki-Poo named Yodle that we have been bringing to Dr. Wyler at Whitestone Vet Care for several months now. Dr. Wyler is extremely professional and also obviously an animal-lover that treats Yodle as if she were his own dog. He always takes the time to discuss in detail the vaccinations and medication Yodle needs, and also gives very good advice on training. We immediately felt comfortable in the office – it is clean and well maintained, and the receptionists are extremely polite and always helpful. After a bad experience at a different Vet, it was truly a blessing to find such a great Vet! I would recommend Whitestone Vet Care to anyone with a pet of their own. Read Less

I have been seeing Dr. Wyler at WVC since September 2008. He continues to be knowledgeable and friendly each time I bring in my two dachshunds. He consistently has a terrific bed-side manner and his overall demeanor with the animals is superb. I would suggest WVC for your veterinary medicine needs.-Emily W., Benson & Bentley- Read Less

Whitestone Veterinary Care is absolutely the cats' meow!! I have numerous cats and have been absolutely satisfied with the care they received every time. I had been to many other vets in the area and the quality of care at WVC is heads and shoulders above them all. They are genuinely compassionate, highly competent, and honest. I totally trust them with the care of my pets. The staff are fantastic, caring, and very accomodating. Dr. Wyler is simply the best vet there is. If you have a pet, this is the place to take them! Make an appointment today! Read Less

By Jill P. Whitestone Veterinary Care Pc I wish that I did not have to write this, but unfortunately I have to. On August 18. 2009 my baby girl dog Charlemagne was poisoned and almost died. The staff of Whitestone Vet Care consisting of Nichelle, Elizabeth, and Sophia were extremely- for lack of a better words, understanding, sympathetic, knowledgeable, patient... and so on. Dr. Jackie Chaffer also worked in conjunction with the emergency hospital to coordinate care for Charlemagne while she was inpatient until her discharge. I could not have done it without their kind and loving help. If looking for a vet either new or switching to a new one the practice of Whitestone Animal Hospital is IT!!! Look no further wherever you are you have found the place for your companion and friend to have the perfect care in any and all situations. Just a note-yesterday I was at the office and someone brought in a dog they had found. Again, Nichelle, Sophia and Irma jumped into action-scanned the dog to check for a microchip, took a picture of the dog and began to set up a poster to help find the owner. Time and time again the staff at Whitestone Vet proves their love for animals in all situations. I thank GOD that the team is my choice for terrific animal care. Please make it yours !!! Read Less