Queens Animal Hospital

DO NOT TRUST THE REVIEWS. These people are incompetent and DON'T care about animals!I brought my cat in because she had swelling on her face, and her pink nose was crusting over and turning black. Their vet told us this was normal, and that it was normal for a cat to age like this.... Then they recommended that we get our a cat a $700 dental cleaning/operation + ~$300 for bloodwork which we agreed to.... My cat definitely needed to get dental work done, but I wish we hadn't done it here. There were SO many issues with it!#1 - THEY TOOK 11 HOURS TO CLEAN MY CAT'S TEETH. We dropped her off at 8AM and didn't get our cat back until 7PM. They NEVER called us to tell us when she was ready to be picked up, even though they claimed that they did!#2 - THEY LIED ABOUT HOW MUCH IT WOULD COST. They originally quoted us in the ballpark of $700, but when we got there, they told us our total was closer to the ballpark of $1000! When I protested the bill, they told me I wasn't remembering the numbers right, and that $1000 was always the number. I definitely got home and found the original assessment, but at that point, it wasn't worth arguing with them because I just wanted to get my cat home safely..#3 - MY CAT CAME BACK BUSTED. I think they kept my cat in her TINY pet carrier for the whole 11 hours. When I got her back, I found clumps of her fur in the carrier - she lost a lot of fur on her face + hind legs. (Not just the one front leg that they shave). I think my cat was SO nervous during the whole time she was kept there, that she was rubbing her face on the carrier + overgrooming to calm her nerves. She looked HORRIBLE when we brought her home. #4 - THEY NEVER DIAGNOSED MY CAT - I spoke to two different vets at this place, and neither of them were able to tell me what was wrong with my cat and claimed that all her facial swelling + nose crusting was a normal part of her aging process. It wasn't! She was allergic to her food! These guys don't know what they're doing! I think they're just paying their bills by telling pet owners that their animals need dental cleanings, hence why they have all the promotions for it! Read Less

Before visiting this place, I took my dog to different vets in the area and was very unhappy with their services and prices, then I decided to give it a try to queens animal hospital and they didn't fail me!. The front staff were friendly and helpful. The vet was very knowledgeable and went through every possibility to figure out the problem with my dog, and he was willing to answer all my questions.They scheduled us for a follow up appt and they even called after to check on my dog!. Definitely will be going back!! Read Less

Dr.Rafla and Dr. Lara are the best.They are very dedicated to their job and very knowledgeable Vets.They treated my baby Jimmy when no other vet was able to diagnose and treat him.Thank you Drs from the bottom of my heart. Read Less

We went to QAH for an emergency regarding our dog Lila. The place is supre clean and comfortable. We were greated by the receptionist and she informed that the Dr. will see us soon. Sure enough Dr. Lara saw us within 15 or 20 minutes. I consider her one of the best Vets that i ever met. She is very knowledgeable and proficient. We also received a follow up phone call to check on Lila, which was nice. Over all we had great experience and we were happy with QAH. I wish they will open one here in Richmond. Read Less

If you have a low income, dont even bother coming here. You'll have to pay the bare minimum, yes, but if your pet needs any serious medical work and you cant afford it, they're just gonna send you to the ASPCA or the Humane Society. You're better off just going to them. The place is a dump too. Also I am disabled and use a walker, there is no handicapped access. Every business is supposed to be handicapped accessible, it's the law. So is giving a pet a rabies shot, which they did not. Oh yeah, and I had to still pay $102 for what they DID do. I understand that everything costs money but damn have a little compassion. Oh yeah, I was also told that the owner doesnt want you using the Groupon either. I shouldn't have to let my pet suffer just because I can't afford it! The Doctor K was really nice though and was very good with my cat. They dont honor Care Credit (I got approved for that) only Wells Fargo, which I got denied. Read Less

I had a terrible scare when my doggo, Theodore, dislocated his hip two weeks ago and the emergency hospital also caught he had pretty terrible knees. The emergency vets recommended we take him to a regular vet for a follow-up after 10 days. Something told me not to go to my regular vet as he never mentioned Theodore having bad limbs. Not only did QAH (Dr K!) catch his bad knees, but they also carefully explained what was going on with his body, his hip, and next steps for his surgery and therapy. Vet faith restored! Will update how he did after his surgery :) Read Less

Adopted my rescue dog, Obie, about a month and a half ago, and he started showing signs of conjunctivitis (redness/eye discharge).  After doing some research, I found QAH and was able to get an appointment that fit our schedule.  Brought Obie in, and we were greeted in the waiting room by two wonderful receptionists, who doted on Obie and gave him a treat.  He was a bit anxious to be there, but he really liked the attention!We were brought back into the room, where we met with the nurse and Dr. Kuo.  Obie's weight and temperature were recorded, and after reviewing his conjunctiva, they asked for permission to do an eye exam to make sure he didn't have an ulcers (so we could proceed with treatment).  I asked about prices and they were completely upfront with me on everything before any testing or medications were given.  They took great care of him, and were so sweet in welcoming us to the office.Obie got steroidal eye drops (that he absolutely hates) but they've definitely cleared up his eye issues thanks to Dr. Kuo and the staff at QAH.  We even got a follow up phone call to see how he's doing and I got to ask some questions, as well.  I'll definitely be bringing Obie back to QAH for any future issues, and his yearly check up. Read Less

the vet and the staff was wonderful my 3 babies were taken care of very well they treated my babies like their own Elsa,Sparky,Luna were treated very well with the best i will be bringing them back its a great pet hospital loved it ty Read Less

My first visit was pleasant. As a new pet owner, they made my family and I feel comfortable. The staff was very nice and welcoming. They gave us tons of tips and the doc was confident and took her time to educate us. Read Less

Puppy Calypso and I are very happy with the attention and timely great service that she receives at Queens Animal Hospital.  She is doing very well and we both wish you Happy Holidays and especially a Happy and Healthy New Year! Read Less

This is the worst place ever! They are good at ripping you off! They also are lack of information and time because I've waited too long even though I got there early before my dog's appointment. What a shame. Read Less

Dr. Lara Cabugawan and the rest of the team at Queens Animal Hospital are the best! Our dog gets seizures, back pain, along with the occasional swallowed dead bird, and they really work with us in planning his care. They're really good at educating patients on any tests and costs involved, as well as being on top of notifying us of any updates, results, etc. as well as sending the proper information to process our pet insurance claims. Read Less

I came here because my shih tzu baby has allergy and vomiting bile. Dr. Kuo helped me for those issues. Now, my baby is happy and vomiting free. Doctor and all staffs are very friendly and helpful. Just one thing, i think they should provide special care for medicaid pet owner, since pet medication is very expensive. Read Less

Recently went for a recheck. A vet tech and the veterinarian were in the room holding my dog. I saw the vet tech was putting pressure on his chest. I thought he was holding my dog tight so I told him “ Can you not hold him too tight” he replied with “ I’m really not” and continued to do so. After my comment he had an attitude the entire time. When he was going over my billing statement he didn’t even make eye contact or face my way. He was facing the receptionist in the front the entire time. His character completely changed. If you’re in a profession like that then minuscule things such as a comment should not get to you. It was ridiculous. Don’t take things personal & leave the attitude out the door especially if no one was being disrespectful. Be professional. Empathetic. If not find another career choice! That simple.They should reconsider some of the staff. Read Less

As a first time dog owner, Queens animal hospital really made me feel ready & proud to be a puppy mom. The staff was super helpful, very informative, detailed, & answered all my inquiring questions. The staff was empathetic and caring with my puppy. They explained every step of the way and did not leave anything out. When I had questions or concerns they were eager to help. They informed me of the best recommended foods for my Oreo and let me know what the next appointment would entail so there will be no surprises. I am grateful to have been referred to this wonderful facility. Read Less

dr lara saved my cat life i can't thank her enough. she found out the cat has intestinal tumor, took her for immediate surgery and removed it since then my cat lives happy and sweet life, no more weight loss and vomiting. Read Less

I'd like to start of by stating that after your first visit they send you an email saying that if you give them a 5 star Yelp rating you will receive $20 off your next visit. Based on their 3.5 Stars their bribery has not worked. They also give out your email and you will receive emails from Trupanion ( a pet insurance company). Ive received about 5 even after hitting unsubscribe. I decided to go to Queens Animal Hospital after i saw they had a deal on groupon for a great price. I should have listened to the negative reviews written on here and taken my pomchi somewhere else, with better ratings. Pros: - I did not have to wait longer than 20 minutes for my dog to be seen by the vet. - Clean Vet- Front desk staff and technicians were wonderful! The best part of my visit.  Cons:- I went to the vet because my dog had a dry area of skin she kept biting and had hair loss. - The Vet claimed she was biting that area because her knee was hurting her. My dog has never exhibited any behavior that she is in pain. She runs, jumps and chases her tail in circles. -She told me to give my dog supplements. I went home and decided to observe my dog incase I was wrong. But she ran up and down the stairs just as before, not slower and with no sign of pain. I was able to help her with an ointment for dry skin and her hair is now growing back =)Avoid this vet. Do not ignore the negative comments on here as I did. Read Less

The staff here really look out for every pet that comes through the door! This is the first time I've felt that my poodles Bella and Bambino received thorough, genuine care. The office is small and doesn't feel like a shop where pets are coming in and out. I highly recommend for anyone who wants personalized care. Read Less

I started taking my dog since Dec 2017 and qll I can say is that doctors are great. Doctors assistant and let me not forget the receptionists. Everybody is there to help me out with every question I have. I couldnt be any happier! Read Less

The staff here are super friendly and clearly knowledgeable. As I first time puppy owner I appreciate the advice and service I got here. The wait is short too, which is always great. Looking forward to bringing my pup here for many years! Read Less

I would give them zero stars if possible. We went in to get in shot for my puppy and the nurse came in with a list of 6 things that they wanted to give her. We waited for 40 minutes in the exam room and the doctor didn’t even see my puppy. But yet the nurse came with a list of random things to give my puppy from what the doctor gave him. They wanted to give her heart worm treatments medicine and they didn’t even check her to see if she has heart worms. Then when we decided do the 2 shots listed on the sheet of “things needed” for my puppy, another nurse refused and said that my puppy needs to have the exam in order to give her the shot. Which my puppy never did an exam when she got the same exact shot 6 months ago. Also, while on the waiting room, my partner and I heard rats running around in the ceiling. When we tried telling the second nurse she completely ignored us and proceeded to be rude to insist we need the exam. Then she walked out even more upset because we said to just giver her the one shot that doesn’t require the exam. This place only cares about getting your money. They don’t care about your pet. I would never go back there. Read Less

Queens Animal Hospital looks like a joke of a practice from the outside since it it a house converted into a practice, but this is far from the case. I think it's great. They even offer free exams for life! The staff are all very friendly and knowledgeable. They have a top of the line facility that comes equipped with anything your pet could need, they even handle surgeries. In my opinion I get a sense that they actually care about the pets, not just about making money. Instead providing a very high quality veterinarian practice without the crazy costs others charge. Read Less

They cared more about my money than my dogs. One of the employees even said that they couldn’t help me until I paid. The Vet was rude as well. Terrible. The quality of care is subpar considering how expensive they are. I recommend another Vet. Read Less

Minus Zero stars if I could. The worst vets ever. We took our cat there and they didn't get back to us for 3 days after my husband and I called and emailed them constantly. Our cat ended up dying. THE WORST. Do not go to these people ever. They care about the money and not the poor animals. Read Less

took my newly aquired bodega cat resue here and the pricing was reasonable compared to other vets. The visit  was quick and the staff was wonderful. Wish the office and waiting area were a little bigger. Read Less

Highly recommended! I'm a first time pet parent and sometimes I feel anxious and i have a lot of questions, I feel reassured that QAH staff is able to answer my questions. They are not just focus on weighing my pup, giving vaccines and stuff but asks how he is doing or any milestones he achieved. And I also appreciate the follow up calls on how my puppy is doing after receiving his vaccines.... My puppy receives more follow up call on how he is doing than my own doctor LOL #true Read Less

There was a long wait even though I made an appointment,  the doctor and nurse's  were nice. Customer service was average. Like they didn't treat u terribly but didn't feel like a first propriety. But damn do they go into things. Just for a cut and neutering it went over a grand and It was my first time there and they scared me with the crazy bill. But they are going too deep into the health, even my doctor don't go that much into my health plan. But still this places is too expenses for me. I would go there for check ups which cost like 39 and vaccine but not for anything else, unless it was like life threatening for my pet Read Less

I have been very pleased with this practice since I started bringing my cats there 5-6 years ago. They are reasonably priced, but more importantly caring and compassionate towards my fur babies. They are also very friendly and understanding, explaining whatever needs to be done. Highly recommended. Read Less

They diagnosed my dog with heart issues. They immediately began her on treatment. They explained her treatment, process and outcome. They were direct and knowledgeable. My dog recently passed away, 3 yrs more than expected. I believe the initial treatment, is what gave her more years.... Read Less

I went to Queens Animal Hospital for the first time a few days ago to get my rabbit checked out for something hard around her rear I wasn't sure if I could remove myself. The vet assistant was very kind and they told me it was hardened feces attached to her and they could remove it. They wanted to add $95 to "cleanse" the area and an additional $95 to sedate her. That came to $250 to remove feces! I told them I couldn't afford that and they decided to let the rabbit leave with the feces attached to her. Pretty disappointing for a vet clinic that's supposed to care about animals.In the end I was able with patience to remove the hardened bit myself. I wasn't able to clean the bunny as good as a vet probably could but I did my best. Read Less

This is the worst place I have ever been. They don’t care about the animals! They only care about the money! They think the people are stupid so they try to run unnecessary test that cost thousands of dollars & your pet is still sick! They prescribe unnecessary pills that doesn’t do anything! Took my pet there several times & no answers except spend more money! I had to take my pet to another vet & with one look they saw the problem & cured my pet on one visit & way less than what this crazy vet charges! DONT BRING YOUR ANIMAL HERE!!! they will drain your pockets & still leave your pet sick! They only want your money! It’s a business Read Less

Stay away from this place. Dr Lara Cabugawan is so detached from pets it is sad. She is all about the $$$. A total rip off and preys on people when their babies are sick. She tells you they need a bunch a test, xrays , meds its endless. She never calls you back. I went there ONLY bc it was day of snow storm and it was an emergency and can walk there. I got the estimate and went with the bare minimum $211 instead of the original $536. You must be aggressive and not accept all they try to sell you. Next day, I went to Astoria Vet and Dr Smith is amazing!! Beware Dr Rafla billed my sister for $400 xrays and they never took xrays! when she asked for a copy twice to show another Vet they were blank!! I will be reporting them.They need to be investigated. Dr Rafla no longer practices there but he is now the owner! What a Joke! Read Less

Had a great experience at this office. Took my dog in for his first dental cleaning and everything went very well. The staff was friendly and helpful. The price was also more affordable than other offices. Best of all, my dog's teeth are super clean now. Read Less

Went here yesterday to have my dog checked out and appreciated the care the employees show to the animals that come through the door. You can see a genuine care for your animals through the way they handle your pet. I also like that they give you a estimate before any type of procedure is performed so you know how much everything will cost. The prices are reasonable considering the vet can be very expensive.  Definitely a great place to bring your pet for there checkups and anything else they may need. Read Less

outstanding veterinary practice. i've been bringing my little trooper rocky here since adopting him in march of 2016 and they have consistently done an incredible job caring for him. truly above and beyond. every doctor and tech at qah is fantastic. never have i had a visit where they haven't been completely thorough and clearly communicative with me.my mom was a veterinarian for nearly 4 decades so i have been fortunate to be able to consult with her if ever i've felt i've needed a second opinion. i ran every decision and detail of our earliest visits by her and she was very quickly able to confirm that qah was providing us (and continues to provide) stellar, honest animal care. Read Less

Queens animal hospital was great. My chapulin was sick since for a few days throwing up, diarrhea and no appetite. I made an appointment and they fit me in right away. They took care of my baby, did blood work and send him home with meds. He is now eating and keeping his food down. I also want to note how great the staff is and so loving to the pets. Read Less

I own 3 cats and they have always done right by me. I recently brought a small kitten stray and the doctor was very warm as well as the staff. She gave me the meds he needed and he's doing great! I have no complaints about this facility. They're always clean and the doctors dog is a cutie and super friendly. I literally drive from the bronx to just come here because I trust them. ( use to live in Jackson heights). Id recommend them to anyone. Read Less

My Cane Corso Rogue has all sorts of ailments and since she was 3 months old she has been in the care of the great Vets at Queens Animal Hospital. They are always gentle with her even though at almost 90 pounds she can be a handful for examinations but she actually loves the walk over to the office. Additionally since I travel often, she has stayed up to two weeks with them and she is always happy and well cared for. The staff love Rogue , play with her and send me pics while I travel so I can see how she is doing. I highly recommend them. Read Less

My dog Oreo wasn't feeling well do I looked up a vet to take her too, and I came across this one on Groupon. I called to make a appointment they were very friendly. The day of the appointment I explain to the staff the reason I was there and they too their time with Oreo, after the check up they cleaned her ears and etc. Oreo loved them they took their time with her. I will definitely go back with her. Read Less

This is my first time being a puppy owner. the staff and doctors were very helpful and understanding with all of my questions. I love how friendly and lovable they are not only with my Gizmo but also with other puppies as well. Again, it my first time and honestly Gizmo and I are enjoying this first time experiences. I love how professional, understanding and caring Queens Animal Hospital are towards their patient. Thank you. Tirado Family Read Less

I just brought my 12 week old kitten, Ozzy here yesterday. I was so pleased with the service he received. The staff and doctors were super nice, and made the visit as stress free as possible for both Ozzy and myself. They were understanding of my finances and helped me get Ozzy what he needed right away, and also helped me explore the options out there for help with vet costs. I witnessed the sensitivity of the staff when a family came to help their suffering fur baby cross the rainbow bridge. I was super impressed with the staff and will definitely be trusting them to help me give my baby a long happy life. 😊 Read Less

I took my dog after several years and it was nice to know I wasn't judged.  He was in great condition besides the struggle for his nail clipping.  He got his shot and the techs and vet were very nice and answered all my questions.  I will definitely return.Jacqueline lopez Read Less

I, like many of the previous reviewers, came across Queens Animal Hospital based on a Yelp search of vets located in Queens two years ago when I purchased my Wheaten Terrier puppy. Over the past two years, the staff at Queens Animal Hospital have greeted my Wheaten and I with a warm welcome along with individualized attention and care. They have worked with my work schedule, allowed me to drop off my dog so I can find better parking, and have given my dog treats at the end of her visits. The office is down-to-earth, clean, and organized. I perused some of the other, more recent reviews, and I'm not sure what happened in those situations. But, every time I go to Queens Animal Hospital I can count on consistency: - I speak to the technician to discuss the reason for the visit; - The technician in turn takes notes and adds them to the file; - The technician presents me with an estimate outlining all foreseeable fees for the visit (this is the same for every visit -- even when we had an emergency that cost us $700.00); - Dr. Lara always greets us with a smile, and my dog wags her tail and provides kiss attacks; - Dr. Lara examines my dog, and then gives me her assessment. I don't live in Woodside and I actually drive to this vet because my dog is so happy to go to Queens Animal Hospital. I've had dogs my entire life, and this is the first time I've had a dog that actually enjoys going to -- and being -- at the vet. The cost of a pet can be expensive. And emergencies happen. When we had that $700.00 visit I was aware of the cost before I gave Queens Animal Hospital consent to perform such services. In a city where services are oftentimes anything but affordable, Queens Animal Hospital goes against this trend. I highly recommend Queens Animal Hospital -- they will not disappoint! Read Less

I was also hesitated before making an appt. here because of the mixed reviews, but being on a budget I found a groupon for a first exam, and decided to try. My cat and I arrived and waited for some time to be seen. A man walked in with his dog and told the person at the front desk, and then a vet tech that the dog had rabies. The dog was quite distressed, and all over the waiting room. It took about 15-20 min. for a manager to come out and let him know they couldn't help him, that he had to go to Animal Care & Control. Then she said rabies is airborne and he could be infecting us all, and that he probably would have to be euthanized. They should have asked him to wait outside immediately. I wanted to say something and should have spoken up sooner...I will say that they did mop up and clean the whole waiting room after he left. It was just very sad and stressful. I didn't feel my cat and I were safe, and although we did get blood tests there, I will be going to my other vet from now on! It was not worth it! Read Less

Best animal hospital. Doctors and staffs are very warm and friendly. They offer the best most affordable veterinary service. starting from regular check up, vaccines, surgery and hospitalization to boarding. Highly recommend to everyone. Read Less

I love this hospital. I first came about a year ago to take advantage of their  free first time physical exam. I adopted a dog that had separation anxiety and had a terrible stay at the animal control center. The Vet and vet techs were patient, understanding and kind. I came back this past weekend for his annual shots and physical. My dog was nervous and showed signs of aggression, the professionals were still kind, patient, and loving with my dog. I feel comfortable bringing my loved one there. As long as I'm in NY, this will be my vet. Read Less

first time i came to this clinic was 14 Years Ago! I got my dogs first shots there and never went. HOWEVER, I went back for my dog's heart condition. Dr. Lara is great and the vet assistants are kind to my dog. Also, the prices are reasonable for the procedures. Read Less

We highly recommend QAH and especially Dr. Lara. Our french bulldog Oscar has allergies and it was determined only in this hospital. Also recently he was bit by german shepherd and had to go through surgery, which was successful and he is recovering well now. Overall, we are very satisfied with QAH and always recommend it to our friends and neighbors. Also Oscar loves to be there and he gets excited when we walk to the hospital, he definitely know the way. Thank you QAH! Read Less

We highly recommend QAH and especially Dr. Lara. Our french bulldog Oscar has allergies and it was determined only in this hospital. Also recently he was bit by german shepherd and had to go through surgery, which was successful and he is recovering well now.Overall, we are very satisfied with QAH and always recommend it to our friends and neighbors. Also Oscar loves to be there and he gets excited when we walk to the hospital, he definitely know the way.Thank you QAH! Read Less

Everyone at Queens Animal Hospital is friendly, very qualified, and they genuinely seem to enjoy what they do. Dr. Lara is great and always takes the time to answer all my questions, and the techs and staff help make the visit as efficient and calming as possible for my dog Kele. They also have flexible hours which helps with scheduling visits. Read Less

After many years of avoiding this clinic and coming back for a second chance, its shockingly amazing! Here is why. It has been over 6 years since I been to this clinic. 6 years ago the staff and the doctor were horrible to my dog (remembering leaving this place with my dog all bruised/injured and no proper checkup was done) and all they cared was taking my money. After coming back I noticed they have new staff and a new doctor. Dr. Laura, wow, is amazing! You could really see she loves what she does. She did a complete checkup, and explained other concerns she has observed on my dog. My dog is 12 years old. I came here for a second opinion and she explained it even better! Before anything was done I made sure to get a estimate and have them explain the reason why my dog would need this and if my dog didn't receive this what would be the outcome. I made sure to get copies of the diagnosis done immediately. Yes, its pricey, but excellent service! My dog had his nails trimmed as well and was amazed how patient, gentle, and caring the technicians (ladies) were on my dog. My dog hates getting his nails trimmed and blood would be all over, but I did not witness any problem.My dog was calm and occasionally would growl. I've been to other clinics and they would refuse to trim because he would not stay still and growl. These technicians were not afraid. Definitely will be coming back , as long as Dr.Laura and her staff are there. (The only things that was unprofessional by the staff was that a previous owner had a bad experience and the staff just didn't know how to handle it and talked behind her back, hence the minus star). Read Less

STAY AWAY FROM THIS HOSPITAL! DOCTORS. HUNGRY FOR YOUR MONEY I took my cat there after having appointment , taken on the phone by. not. such pleasant receptionist Marybell I tołd her about symptoms my cat has. I got about 30 min. before. Afer flling ALL information on the forms AND PAID IN THE FRONT. $$ my cat and I saw a dr.BESHOY RAFLA .Afer examed my cat. he told me. it has to be test blood done . The fact. I NEVER SAW A BLOOD WAS TAKEN ,because I. COULDN'T BE. THERE WITH MY CAT ! Afer about an hour. dr. BESHOY. RAFLA told me about the treatment. .Price was about. $$$ ONE THOUSAND. . THERE HUNDRED. WHICH I HAD TO PAY UP THE FRONT! I HAD MY. New CARE CREDIT CARD THEY DID NOT ACCEPT IT! (they have on the website :as they accept!) , My cat according to dr. BESHOY RAFLA AND. dr. LAURA CABUGAWAN. had kidney infection/bateria.AND has to STAY WITH them(at the hospital) for treatment for 2-3days, or she may die!. IT supose to be taken also X-ray of her łęg .My cat WAS. EXTREMELY. CRYING. DURING " TAKING X-ray". Afer that my cat got worse on her łęg . THEY CHARGED ME A BIG HUNDREDS. DOLLARS FOR X-ray WHICH I NEVER SAW IT! NO DIAGNOSE EITHER.THEY ALSO HAD PROBLEM TO GIVE. ME A COPIES OF SERVICE I PAID FOR IT! I NEVER GOT ANY DIAGNOSE. FROM. EITHER DOCTOR ! The płace was under construction . MESS ! A LOT DUST AND EXTREMELY LÓUD.!NEXT DAY I GOT THERE TO SEE MY CAT .I WAS. SHOCKED AND DISCOUSTED. WHAT I SAW IT !!My 'babę" cat WAS LYING ON HER PEE DIRTY. FILTY CARAGE ,LEFT AŁONE WITH NO. EMPLOYEE OR. ANY CARE. OR MONITORING LIKE I WAS TOLD BY DRS. BESHOY RAFLA . AND . LARA CABUGAWAN.THE. CONTRACTORS WERE WORKING DURING THE WEEKEND. IN THE SAME ROOM WHERE. A. SICK PATIENTS WERE. A. CARAGE WAS NOT EVEN COVER WITH ANYTHING TO PROTECT MY CAT FROM DUST, NOISE AND EXTREMELY LÓUD CONTRACTORS . YES ,I WAS THERE FEW HRS. AND NO .DOCTOR OR ANY EMPLOYEE CAME CHECK ON MY CAT!!!BE AWARE ! DOCTORS. CARE ABOUT YOUR MONEY ,NOT ABOUT YOUR SICK PET! Read Less

UPDATE: I recently called to get some paperwork for my my dog. Apparently, there is no record that my dog even went there. My dog had to be put under to get surgery done so how is it that there is no record of that being done? All i am getting from them is "i don't know" during my phone calls with them. All i needed was proof that he has his vaccinations up to date so that i can get him groomed and now i can't even do anything. I find it hard to believe that any type of business does not keep records in their system (hardcopy or computer) and can't even give me a proper answer when i ask them anything. I previously gave them a good rating based on the vet tech that helped me but after reading other reviews i'm starting to question whether my dog had to even be given a sedative for this "necessary" surgery. Read Less

Run away from this place! They wanted to put my 8yr companion to sleep because he suffered of 'cancerous tumors' without even giving him a proper checkup. All this VET did is lift his tail and say that he needs to be put down- he's seen this case so many times. Yea- so many times - Shame on that butcher! I can't even imagine how many people had to put their loved ones to sleep because of his misdiagnosis. Oh wait, he prescribed antibiotics, like that will cure cancer! I went to Astoria Veterinary Group for a second opinion, they never even considered that diagnosis. He had a HERNIA that was surgically corrected, thanks to their great vets that actually care! Laziness is your work ethic. Reconsider your vets, dear owners! So sad that NY considers pets as "personal properties", I could've made you lose that license to be near loved animals, butcher OE! PS: I brought my Lucky there ever since he was a pup, I will never bring him there again! I'll make sure to spread the word around and let everyone know that your premises kills pets because your vets are too lazy to do their job! Read Less

The Dr and the assistant are angels on earth! Came because of a Groupon and was happy I did purchase it. They treated my fur son and I like superstars!! And when my baby for sick months later, they took care of him like the king he is! Love this business!! Read Less

Run away from this place! They tried to put my dog to sleep because of their negligent vets. Butchers! Owner of the place contacted me and promotes this type of behavior! I am signing a petition for this place. Anyone that had a bad experience with their beloved animal, please contact me in private. Read Less

Run away from this place!They wanted to put my 8yr companion to sleep because he suffered of 'cancerous tumors' without even giving him a proper checkup. All this VET did is lift his tail and say that he needs to be put down- he's seen this case so many times. Yea- so many times -Shame on that butcher! I can't even imagine how many people had to put their loved ones to sleep because of his misdiagnosis. Oh wait, he prescribed antibiotics, like that will cure cancer! I went to Astoria Veterinary Group for a second opinion, they never even considered that diagnosis. He had a HERNIA that was surgically corrected, thanks to their great vets that actually care!Laziness is your work ethic.Reconsider your vets, dear owners! So sad that NY considers pets as "personal properties", I could've made you lose that license to be near loved animals, butcher OE!PS: I brought my Lucky there ever since he was a pup, I will never bring him there again!I'll make sure to spread the word around and let everyone know that your premises kills pets because your vets are too lazy to do their job! Read Less

Run away from this place!They wanted to put my 8yr companion to sleep because he suffered of 'cancerous tumors' without even giving him a proper checkup. All this VET did is lift his tail and say that he needs to be put down- he's seen this case so many times. Yea- so many times -Shame on that butcher! I can't even imagine how many people had to put their loved ones to sleep because of his misdiagnosis. Oh wait, he prescribed antibiotics, like that will cure cancer! I went to Astoria Veterinary Group for a second opinion, they never even considered that diagnosis. He had a HERNIA that was surgically corrected, thanks to their great vets that actually care!Laziness is your work ethic.Reconsider your vets, dear owners! So sad that NY considers pets as "personal properties", I could've made you lose that license to be near loved animals, butcher OE!PS: I brought my Lucky there ever since he was a pup, I will never bring him there again!I'll make sure to spread the word around and let everyone know that your premises kills pets because your vets are too lazy to do their job! Read Less

The only reason I've visited this clinic is because it's the only one in my neighborhood that didn't require travel by train. After having come here a few times, I strongly believe that I'd rather travel with my cat on the subway than save time by walking to this clinic.Firstly, the nurses and receptionists are GREAT. I have no problem with them. You can tell within seconds that they love animals. They were really friendly and made the whole thing bearable.But that's where it ends. All the doctors I've dealt with here were very rude (my apologies to the doctors I haven't met). They lacked even the most basic manners; they never introduced themselves, did not look at me (or even my cats, really) when talking, and so on. I get it, not everyone has the same definition of manners. However, when you're putting the lives of your beloved animals in the hands of another human being, the LEAST they could do is tell you what they're doing and why. Not here they don't. In fact, they try their hardest to skip straight to the most expensive operations. When you do a terrible job of explaining why certain operations are necessary on top of refusing to believe the pet owner about previous checkups, trust becomes very difficult to maintain. What's a vet visit without any trust anyway?Long story short: I feel bad for the nurses and receptionists. They are great people, but it's a shame that the vets they work with are such disappointments. The train ride to literally any other clinic will be worthwhile. I would gladly pay extra to not be treated the way I was by the vets here. Read Less

I will begin by saying that I ignored all the bad reviews and decided to go ahead and try it myself. The good: The nurse, the receptionist and the cleanliness of the office. They were VERY pleasant and made the experience a little bit better. The office was also kept clean and organized.Now for the bad...First off, my family has owned dogs for 40 years +, never once having the problems I have had. I recently moved to Queens, got a puppy and decided to come see the doctor here at Queens Animal Hospital for her first checkup and to see why she was constantly scratching her ears (to the point where she would make herself cry).After finally being taken in to see the doctor, I was asked to run all these expensive tests and checkups for the first time (which I declined). I was also told that the most recent shot my puppy had received "didn't count" because it was "too soon" (I've never heard of this before...). So finally her ears. I was told that they would have to run an ear cytology test and some other test in order to figure out what it was. Once that was complete, we were told that she had ear mites, yeast infection and a slight ear infection in both her ears. We were given medicine (for cleaning her ears, itch relief and to help rid the mites) and told that we should notice a difference in a few days. Fast forward 5 days... I called and demanded that something be done and that the scratching was getting worse- I was told that I have to wait at least a week. Two more days pass, I call again. They were able squeeze me in for an emergency apt (very appreciative for that).After another routine checkup (another $39) and another ear cytology exam ($65 + $5 waste) the doctor then told me that the dog had a bad yeast infection (which she had the first visit but was never given meds for it) and that she wasn't in pain (not true, especially since she yelped when her ears were touched). The answer I was given when I questioned her results and the scratching: "she's a dog, she's going to scratch herself...". Sounds about right, especially since her ears were bright pink and looked sore, but she must have missed that during her evaluation. Following this exam, I was given more medicine, this time to concentrate on the yeast infection in her ear for another week. Eight days later, it still hasn't helped at all. After 2 weeks of dealing with this, I have sought a second opinion from another local place where they have FINALLY helped my puppy get better.  So to conclude my time at Queens Animal Hospital...- I was told that I need to return for a follow up and get more medicine the following week (paying for checkup, more tests and extras) - My bills from two visits totaled over $400- My puppy was still in pain and scratching until I went elsewhere- This went on for over 2 weeks I will not be returning to this place and I don't recommend you do either. I would much rather pay for someone who pays attention to my dog and isn't just in it just for the money. Please feel free to reach out with any questions. Read Less

This place is so small and it's right in front of the 7 train so the noise from the train scares the animals nit to mention their exotic animal doctor is THE ABSOLUTE WORST! They stated the 1st exam for animals is $39 yet we ended up paying $55 for what? THE VET DID NOTHING, he didn't even hold our hamster. How can you make a proper diagnosis from across the room? NEVER GOING THERE AGAIN BUT DEFINITELY REQUESTING MY MONEY BACKRead Less

Our first vet visit at his clinic was good, the staff members were friendly and welcoming. Our furry baby, Lola, was comfortable during the whole process. Dr. Orok-Edem Edmund diagnosed her with a cold and prescribed antibiotics for her. She's all happy and well now! Read Less

Can't say enough about this place, Queens Animal Hospital. Dr. Lara and staff are all so wonderful. Brought our Chiweenie and Mixed Breed Shepherd for a visit this past week. They got the shots they needed and blood work to see why Sammie was losing weight. Both dogs were very comfortable and at ease while they were being examined. When it was time to go, Bella, our Chiweenie, seemed disappointed she was leaving.  Highly recommend placing your pets in Dr. Lara's experienced hands. Read Less

QAH is definitely the place to bring your pet. I recently took my pup home and a friend had recommended this clinic to me. I was iffy because of the reviews but I wanted to check it out myself. I definitely don't regret it. Dr. Lara hugged and kissed Toby(my Chihuahua-Maltese-Terrier) as if he was her own. She talked me through what Toby needed and explained every shot to me so I was well informed. The assistants are so sweet as well! They handled him with such care and when he would cry because of the shots there would be 3 of them trying to calm him down, I didn't need to be there.  Dr. Lara suggested & the girls suggested I get pet insurance and worked with me to make sure I was able to afford what my dog needed. I can definitely say that Toby loves it there! Bring your pet here, the staff is beyond welcoming, attentive, and they have a huge heart for animals(duh!). Oh and a plus, you can leave your pets with them if you ever go on vacation!! Read Less

I would like to say thank you to Queens Animal Hospital for taking good care of my dog Brandi. Brandi passed away at home. I brought Brandi to them, when she passed away. They handled her with dignity and love. Thank you Dr. Lara and her wonderful staff, especially to rep. Mirabel who held Brandi in her arms. God bless all of you. Read Less

Today I took my cat in for a check up. I chose Queens Animal Hospital because it is a block away from my apartment. Let me start off by saying that the staff is very friendly. With that said they needed to do some blood work and we went to the backroom to do that. This is where they have their kennels. There was a dog in the kennel that was barking at my cat the entire time. It is scary enough for a cat to be a vet getting blood work done let alone having a strange dog barking at it non stop. I did not appreciate that. Why not just do it in the exam room? I found that to be very upsetting. The other downside of this office is it doesn't seem very clean. The exam room could use a thorough mopping. There was animal fur and a few feathers on the floor. I am understanding. I get this is a vet office and animals are coming in and out. But if it was properly cleaned on a daily basis there would not be stains on the floor and it wouldn't smell as poorly as it does. I am not convinced this is the Vet office for me. They should be more sensitive and not do blood work on an animal while having another animal barking at it. They should hire a cleaning service and take more pride in their office. All in all I am upset. Too bad. The office is very convenient to my apartment. Read Less

I was nervous about bringing my cat here after reading the lukewarm reviews. But:a) kitty was suddenly not doing too well,b) nearby Woodside Pet Hospital had their "we're closed" voicemail up during open hours, andc) browsing online forums late the previous night convinced me that if I waited, I'd find my beloved feline dead behind the futon, purely out of cosmic spite. Also - it's an indicator of care/effort when businesses take the time to respond to negative Yelp reviews in a fair way (which you can see on this page).They've been in Woodside as long as I can remember. The office is small and not fancy - only one vet in at a time (they have 3), and only one exam room. Everyone is kind and professional. Dr. Bebawy was straightforward but patient. Dr. Lara clearly felt strongly about what was best for the pets and explained everything she saw with conviction and tact. Kelly, the nurse/technician/assistant (?), not only handled my distressed cat with grace, but was also helpful rather than guilt-trippy when I asked whether there was any leeway in a quote. Maribel, the receptionist, was totally sympathetic and offered to work around my needs to make an appointment.There's a Groupon deal floating around and also some special on their website. Otherwise, for reference, these were their prices:Physical exam: $39IV fluids: $50Blood testing: $195Medical waste fee: $5Urinalysis: $75X-rays: $95 per shot(I could get into the prices for euthanizing, too, but that's too grim for this page.)Prices seemed not outrageous for a vet, though obviously still not cheap compared to, you know, having a healthy pet who doesn't need medical attention. I'm wary of being taken advantage of, and it didn't seem this was Queens Animal Hospital's interest. They even informed me over the phone the first time that I should make an appointment, since walk-ins get charged an extra fee.Just a few things:1. I was quoted for 3 x-ray views ($285) by Dr. Bebawy (and held off on it), and 2 views ($190) by Dr. Lara.2. A physical exam by Dr. Bebawy one day led to bloodwork and x-rays, needed to "diagnose anything for sure." But a physical exam the next day by Dr. Lara revealed to her an obvious, conclusive, major issue that was somehow missed by the other vet. 3. The vets seem to have conflicting opinions not infrequently. I doubt veterinary practice is much more of a subjective field than human medicine, so this is a little alarming. I trusted Dr. Lara's judgement.Having a sick pet is total, utter shit. And, non-spoiler alert: I ended up having to put my poor Henry to sleep (forgot to mention that they dealt with me standing in their office in tears twice in a row). But Queens Animal Hospital let me know what was going on all throughout my short acquaintance with them, what the options were before I committed to anything, and were never pushy at all. Would recommend as a vet's office. Read Less

I needed a travel certificate to go to St. Martin's, and this office was close by with reasonable rates. It's been such a headache (don't travel with your pet if you can help it!), but the team at Queens Animal Hospital was amazing. Dr. Rafla was kind and patient. He looked up the requirements with me and made sure we had everything we needed. He explained everything to me, carefully and clearly. He obviously enjoys what he does and his bedside manner was excellent! The staff were all equally caring and genuine. The front desk was super sweet, and interacted patiently with the children and pets. I called earlier in the week, and she answered all my questions patiently. Overall great experience to my pet travel headache. Thanks!!! Read Less

I needed a travel certificate to go to St. Martin's, and this office was close by with reasonable rates. It's been such a headache (don't travel with your pet if you can help it!), but the team at Queens Animal Hospital was amazing. Dr. Rafla was kind and patient. He looked up the requirements with me and made sure we had everything we needed. He explained everything to me, carefully and clearly. He obviously enjoys what he does and his bedside manner was excellent!The staff were all equally caring and genuine. The front desk was super sweet, and interacted patiently with the children and pets. I called earlier in the week, and she answered all my questions patiently.Overall great experience to my pet travel headache. Thanks!!! Read Less

I took my beautiful baby puppy because he was sick and was welcomed with open arms. Doctor shark was great in the exam and Chris was wonderful explaining everything with me and my family about my puppy. Thank you to everyone . Read Less

I came here because I adopted cats and one was obviously sick. I told them he needed a fecal test so I brought the sample in and they said they'd call the next day. 2 days later, I had to call them. She said she couldn't find it at the moment and she'd call me back. The next day when I still hadn't been called back, I called again. Oh, we lost the sample. So now this is like 4 days later and my poor cat is still shitting blood. I brought ANOTHER sample. This time it didn't get lost, but I once again had to call them to get the results for my obviously sick cat. The vet did take him for an immediate free visit so that he could dispense the proper medication, which was an obvious bonus. Well, the meds didn't work so I called back to ask the doctor if he could prescribe something else. After 3 attempts and being put on hold for really long periods of time, then explaining why I needed to talk to the doctor (and not the receptionist) 3 times because every time she answered the phone she wasn't actually listening (her words, not mine), I gave up. Poor customer service when all I want to do is make my cat healthy drives me up a wall. The doctors may be competent, the prices may be good. But they are always too busy to give quality care, so I am going elsewhere. Read Less

The veterinarians at this clinic saved our dog's life with their quick diagnostic tests, diagnose and medical/surgical intervention. We brought our dog in because he was vomiting. Turned out he had a ruptured gall bladder that was diagnosed through bloodtests, x-rays and ultrasound. If they had not done these tests and followed up with surgery, our dog would have died. Everybody: the vets, technicians, receptionists etc are caring, friendly and competent. The vet who did the surgery was a board certified surgeon. I like how responsive and compassionate they are, letting us call and visit our dog while hospitalized as often as we wished, they worked with us to keep everything affordable. I have nothing but the highest praise for this little clinic with a huge heart. Read Less

The veterinarians at this clinic saved our dog's life with their quick diagnostic tests and surgical intervention. Everybody is both caring and competent, I like how responsive and compassionate they are, letting us call and visit our dog while hospitalized as often as we wished. I have nothing but the highest praise for this little clinic with a huge heart. Read Less

DR. BESHOY RAFLA AT QUEENS ANIMAL/VETERINARY HOSPITAL KILLED MY BABY DOG!!! I fell in love with a 3-month old male yorkie so I brought him for $1550 and named him Ajinko. One night, when I noticed Ajinko with labored breathing, I had rushed my poor baby to the Pearl Animal Hospital in Forest Hills since they are the only one open 24/7 in Queens where he was diagnosed with Aspiration Pneumonia. Of course, the hospital asked me for another 2200 as deposit for all the needed care and tests. I paid it as I just wanted my baby back healthy and well again. They even permitted me to go back to the rooms where the animals are treated to say goodnight to my baby and was impressed at how clean and clinical it looked with an impressive array of what looked like state of the art equipment.I called the hospital the next day to find out about Ajinko’s condition and asked if I could transfer him to a vet nearer to my place. The Pearl Animal Hospital’s discharge papers indicated that my baby was doing better so I left him with Dr. Beshoy Rafla at the Queens Animal/Veterinary Hospital on 56-12 Roosevelt Avenue, Woodside, NY 11377 phone number (718) 672-9723. Before leaving, I asked to use their restroom and had to go through the back rooms and saw how badly maintained it was, smelling of feces and urine. I even inspected the animal cages and found some with animals sitting in their own bodily waste. One hour after I had left my baby with Dr. Rafla, I got a call from him informing me that he had injected antibiotics into my baby boy and that my baby boy started convulsing and that he was trying to resuscitate him. Then a few minutes after, an assistant called and informed me that my baby had DIED!!! ONE HOUR AFTER I HAD LEFT MY BABY WITH DR. RAFLA, HE WAS DEAD!!! I felt so distressed that I spent the whole afternoon crying, since I thought that if I had only left my baby at the Pearl Animal Hospital my baby would still be alive. I am still fuming at Dr. Beshoy Rafla for what surely is a case of animal medical malpractice. I still feel a sense of deep loss so I am now exploring what I can do to prevent this from happening to other animal lovers who might bring their pets to the Queens Animal/Veterinary Hospital one of which is to post this in all the vet review internet sites I can find . Again, DR. BESHOY RAFLA AT QUEENS ANIMAL/VETERINARY HOSPITAL KILLED MY BABY DOG!!! Read Less

I brought my dog to have her teeth cleaned. Dr Beshoy Ralfa took a blood test and said her liver values were high. Instead of doing what my new Vet did--he ordered test after expensive test---saying after each test she will be getting sicker and sicker---and actually wanting to open her up which would cost even more. He new I was on a fixed income---I do do think he is competent. And has the worst personality so negative!! My dog never had any symptoms!!! I finally got wise and went to another Vet--All she needed was a low protein diet. The owner of the hospital keeps trying out Vets there---He needs to keep trying. Read Less

We took our new kitty here because it is the closest to our house. The receptionist, vet, and assistant were all extremely nice, helpful, and friendly. We really felt at ease and felt our baby was in good hands. I didn't find it overly expensive, or that they charged us for any unnecessary procedures (as some other reviews say.) We got an appointment that same day, we didn't have to wait long in the waiting room, and the doctor spent a lot of time examining her. We will definitely be taking our cats here as long as each visit is this pleasant. I should mention that we saw Dr. Goetz. Seems other reviewers saw a different vet.. Read Less

I could not put no stars but do not ever take your pet over here they assassinated my dog. We noticed our dog was not feeling well and took him here and he went through various exams and they insisted nothing was wrong with him. We kept going back because we knew that things were not ok and that he had changed completely yet they insisted nothing was the matter. He must have taken every exam possible costing us over $1500.Then we took him to other places and they found out he had liver problems for a couple of months meanwhile we had been taking him here back and fourth watching our dog suffering it was breaking our hearts. At this point it was too late and we could not do anything to save him. This problem had been progressing quicker then usually and there was nothing we could do. After this occurred we called them and told them what had happened and they were so heartless about our situation meanwhile my mother is crying on the phone not demanding money but rather a meaningful apology. I am so disgusted by this place DO NOT TAKE your pet here if you want someone who actually CARES about your pet. Read Less

Braught my female cat to get fix, they assure me it was gonna be an in and out procedure, that I could pick her up the same day. Called that afternoon, and became shady on the phone telling me that the policy was to keep the cat overnight. I taught it was weird, that they changed their mind on the ""pick up policy"" over a 5 hours period, but I had absolutely no choice and I just wanted my cat to be ok, so I waited another day. Went to get my cat, They charge me 550$, expensive but again, what ever it takes. But did NOT give me any pain killer for the cat, did NOT give me any atibiotics, or any antiseptics wipes for the huge scar my cat had on her tommy. A week later, even after I did everything they told me to do , the scar was infected, pus was comming out. I called the clinic on saturday the 29 of march, the woman on the phone tells me they are completely booked and that there is no way my cat can be seen, even if their is pus coming out of her little belly, before tuesday the 1 of april, 4 days later. So professional. I had to bring my cat to another clinic that day, and they had to redo the entire procedure because the sutures had boken internaly, and it was infected everywhere. they charged me 200$, gave me pain killer, antibiotics, topical disinfectant and anti-ich cream because they felt so bad about the boutchery my cat had to go threw already. So again, I paid a lot of money to be treated horribly , and worsth of it all, my poor little cat got to have an extra 10 day of pain. Read Less

I've been taking my dog to this vet for nearly a decade now and never had any complaints about the place. Their staff is excellent and their vaccines are affordable. The only down side is that if you're traveling overseas, you'll need a vet who's licensed by the FDA to sign the medical certificate and Dr. Angela Orobello is not licensed by the FDA. Other than that, everything is great. Read Less