Multiple bad experiences here. The most recent cost me my cat.She has asthma and was breathing stranger than usual. I brought her in and was told she had Bronchitis and to give her the appropriate steroid and inhaler. Helped for a little bit then she started getting bad again. Reached out to them asking them to have Dr. Sun call me back, which she did not because she was most likely not given the message. I continued trying meds then called again a few days later. I was told to increase meds. Over the next two weeks she stopped trying to eat and towards the end drink. I could not afford to take her to the ER for emergency oxygen so I decided to take her to the MSPCA. They had to call 3 times to try to have her medical records sent over. The employee on the phone was genuinely having an attitude over being asked multiple times to do the thing she wasn't doing. They looked at the x-rays I was provided and listened to her  breathing. They told me she had pneumonia and at this stage it was best to euthanize. I spent a month treating my cat for the wrong illness because of these people. My cat was taken from me because of these people. She was only 8. I have another young cat and I plan to take her in to confirm she did not catch anything from my other cat. I plan to take her somewhere else. Read Less

They welcomed my dog in for an emergency situation as a new patient to their practice, after I could not get into our regular practice. The front desk staff welcomed us in warmly and swiftly. The vet tech was kind and the Veterinarian Dr. Allegrezza was thorough, efficient and welcoming to my dog and I. He took the time to assess my dog and explain the illness and answer questions. I was impressed with his professionalism and empathetic approach to our beloved pet. I am grateful for the exceptional care they provided my lil buddy! Read Less

I brought my two cats, bonded litter mates, here for years, until one of my cats died this past Saturday of cancer that was undiagnosed. This is after both of the cats had their annual check ups about 6 weeks prior, and I brought that cat back for follow up tests. I know cancer can be hard to detect in cats, but in hindsight, I don’t know why an X-ray wasn’t recommended with so much weight loss in one year. The staff was nice when my cat was put to sleep, but when I called again this week to see if there’s more I should be doing for my surviving cat, since she’s alone for the first time, the receptionist seemed to not understand why I was calling. This vet seems ok for routine care, and honestly, the hours are convenient, but I wouldn’t see them for anything more complicated than routine care. Read Less

I had been bringing both of my cats here for years, until last Saturday, when one of my cats died of cancer that was undiagnosed, even after their annual check up in June and a follow up appointment for additional tests. The cancer was presenting very similarly to kidney disease, so the vet was treating him for that. It turns out my cat has a cancerous tumor that was undetected until he was dying. I know cancer isn't easy to spot in cats, and the outcome may have been the same even if it was diagnosed 6 weeks earlier, but the vet didn't even recommend an x-ray even after my cat lost 3 pounds in a year. Then when I called the vet yesterday to ask if there was more I should be doing for my other cat, since they were bonded littermates, the receptionist seemed not to understand why I was calling. This vet is ok for routine visits, but I wouldn't use them for anything other than that. The staff was very kind when my cat was put to sleep. Read Less

Brought my dog in after being attacked by a coyote. Only went b/c my regular vet was closed for minor construction and they didn't want animals exposed to the noise etc. The entire facility was Filthy & under construction. I waited at least twenty minutes before being brought to a room, only to wait another fifteen minutes for the Vet. The vet Cleaned two wounds and prescribed antibiotics, anti inflammatories and a rabies booster - also about $380.00 A day or so later I discovered two additional wounds and called the vet. They stated that I would need to return and pay once again for a visit. I requested to speak with a veterinarian. In short - I am appalled at the condition of the facility, the service provided etc, etc, Strongly encourage people to go elsewhere and research the Vet Etc. HORRIBLE ! Read Less

They took such great care of our dog. Tooth extraction came in under budget even though they scaled her teeth and clipped her nails. We have been using them for a while and are always happy. It was a bit loud with construction but that is temporary and will only make the place better in time. Read Less

Brought my 17 year old dog here for antibiotics and to shave off the hair around an irritated and slightly infected skin growth. Ended up costing over 215 dollars. Shocking because the vet I went to o the west coast charged 90 for antibiotics as well as cleaning, bandaging a broken toe nail and selling me a cone for her to not cause further infection. The care wasn't bad, but half of the cost was just to get in the door. I'm never going back here and I'm forcing my mom to bring her dog somewhere else. These rates are insane and after asking around, I've confirmed their prices are more than normal. Read Less

I felt the vet to be rather cold considering he was putting a beloved pet down. Had to ask, then demand more sedative because the first dose wasn't sedating him and was further upsetting his owner. I've never had a vet not stay with the patient and family throughout the procedure either and this vet nor the tech did. Read Less

I have brought several of my cats here and EVERYONE was very kind, caring, friendly and knowledgeable. They treated my cats quite well and never tried to "up sell" me anything or talk me into something that wasn't needed. In fact, they have gone out of their way to save me money. I am very happy with their services. The one person that gave them a bad review must either be writing about the wrong place or is one of those people who you couldn't satisfy even if you PAID THEM for the privilege of seeing their animal. Some people you just can't do ANYTHING right by! New England Veterinary Clinic is 5 Stars!! Read Less

compassionate treatment of me and my cat. I needed emergency attention for my cat who was in distress. They saw us right away. I had to put my pet to sleep. The staff was kind and respectful. Thank you for your kindness. Read Less

This review is for the grooming service.  The groomer (Jessica) has always done a wonderful job with my dogs.  She takes the time to groom them properly and carefully, and without stressing the little guys.  When they come out they are always handsome and happy! Read Less

The negligence of their receptionist nearly cost my cat her life, I strongly recommend anyone who cares about their pets safety DO NOT go to this vet.I had been bringing both of my cats here for the entirety of their lives (4 years) and for the most part, our experience had been positive. Both cats were healthy, barring one having some urinary issues. For that episode, she was evaluated at this clinic and given a special diet that remedied her problem, again it was overall positive.Our major issue that caused me to forever leave this clinic and now warn my friends and family from not going here occurred two weeks ago when our cat suffered a potentially fatal embolism. My husband and I came home from work and within about 30 minutes found our cat unable to move her hind-legs and in shock, this was a sudden onset and we knew something was horribly wrong. I called New England Veterinary Clinic while in a panic; I immediately gave the receptionist our name and stated our cat had suddenly lost movement in her legs and that it was an emergency. She lackadaisically told me they were "booked up and closing soon", I again reiterated that our cat is a patient there and it was an emergency, she needed to be seen immediately. She put me on hold for what felt like minutes as we were in crisis but more than likely was for about 30 seconds, then returned on the phone to say "Yeah sorry, we are booked and we close at 6. Try one of the 24 clinics, good luck".And that was it. No address was given to me of another clinic, no offer to make a call to another clinic for a referral, nothing at all. That's it. End of call. Good luck.In shock and disbelief of their disregard and negligence, I then Googled another vet in my area and IMMEDIATELY when I relayed to the receptionist that it was an emergency, she told us "Get in the car and get here as quickly as you can", starting our intake as we drove to their office. THIS WAS A BRAND NEW OFFICE TO US, brand new patients at this clinic we just Googled, and they were able to take us immediately and treated the situation with urgency and professionalism. We walked into their office and our cat was seen within minutes, diagnosed within moments, and given life-saving medication. This quick response saved her life as she suffered a feline aortic thrombolytic, that claims the lives of the majority of felines who experience it.I did write an email to New England Veterinary Clinic following this experience and did receive a prompt response from someone in patient services apologizing for this experience. This, however, solidified my horror even more as I was told by their patient service rep that their clinic was open until 8pm the night I called, not 6pm, meaning the receptionist completely lied to us on the phone and they were open for another 2.5 hours when we called. I work in the medical community and completely understand the constraints of a clinic in terms of scheduling and accommodating, but to LIE about your hours to your customers during an emergency? And not offer any alternative referrals? Completely unacceptable, unprofessional, and most importantly DANGEROUS.I am grateful that my cat is alive today 2 weeks post-embolism, thanks to another Vet that saved her life. Had we left it up to New England Veterinary Clinic our cat would no longer be with us today. Read Less

1.Very unprofessional, uncaring staffs. 2. Unfriendly Doctor. Very strange personality! Doesn't even say hi to you. Lack of information. 3. Lost my pet here from a simple procedure. This place is more about the money than caring for your pet. Give another clinic a shot before you go to NEVC Read Less

AN ABSOLUTE NIGHTMARE!!! I BROUGHT MY CAT HERE TO BE PUT TO SLEEP AND I REGRET DOING IT THERE...NOT THAT THE EXPERIENCE WASN'T PAINFUL ENOUGH, THE VET THAT DID IT HAD A BAD BEDSIDE MANNER. I WANTED THE VET TO GIVE HER "THE SHOT" RIGHT AWAY, BUT SHE INSISTED ON GIVING HER A TRANQUILIZER FIRST. THE VET DID NOT WARN ME THAT MY BABY GIRL WAS GOING TO BE "PADDLING AND PANTING", THAT WAS A HORRIBLE SIGHT! THIS WENT ON FOR 5 MINUTES BEFORE SHE DECIDED TO GIVE HER THE LETHAL INJECTION. I HAVE TWO OTHER CATS AND I WILL NEVER EVER BRING THEM THERE! R.I.P. MY SWEETHEART...XOXO Read Less

Just picked up my dog from the groomer at the New England Veterinary Clinic in Salem. What a fantastic job Jessica does on him. He looks like a new dog when she's through. He knows it, too. He prances around like a handsome prince. Price is right too. Read Less

I LOVE NEVC! We brought our English bulldog, Wincey, to two other vets before coming to NEVC with Dr. Allegressa. He has had random issues that no one could properly diagnose until we met Dr. Allegressa. My dog is ten now and we have gone here for years. He is a lazy couch potato who likes to keep to himself but everytime he sees Dr. Allegressa he gets so excited he is like a puppy again. He would go home with him if given the option I swear. Dr. A has saved Wincey from seasonal skin allergies, ear infections and even pneumonia. He is the healthiest bulldog ever thanks to NEVC. All of the doctors are great as we have seen most when necessary. Also love all the girls at the desk. They remember Wincey and myself and my son, they have great manners and are super professional. Love them all but Karen is wonderful- she checks us in before we even enter the building! Larissa is wonderful too! And her sister Jessica in the grooming did great with Wincey too! Cannot recommend this place enough!Read Less

Horrible and unprofessional! !! I called them on the phone to make a appointment for my sick dog and she said they had no appointments available for today so she could do tomorrow morning. I told her the symptoms my dog was showing and asked if I could have a vet. call me back to give me advice on whether to take him to er vet. or to go ahead and wait till morning. ..she then preceded to tell me they were all busy and didn't know when they would be out of there rooms and they cannot give me a diagnosis over the phone. I told her I wasn't looking for a diagnosis just some advice as to what they thought about waiting till morning. She said no they were busy again and didn't know when they would be out of there rooms. I got absolutely no comfort in knowing how to help my sick dog. I will NEVER bring my dog here...I truly hope no one else gets treated that way when they call for help ..Learn some manners or get a new job!!!!Read Less

Very un professional. .I called for a appointment for my sick dog and really needed to get advice from the vet. to see if I should bring my dog to the emergency vet. or if maybe they could advise to wait until morning since they did not have any openings for the day I called. The women on the phone was rude and said they were all busy and wouldn't be able to give a diagnosis over the phone. ..I told her I wasn't looking for a diagnosis just advice on whether to bring him to er vet. or wait for a appointment in the morning...she said well they are all busy and you cannot get a call back..I do not know when they will be out of there rooms. ..Like really???? I called to make a appointment and get some advice as to if his condition was serious enough to go to er vet. I will not ever bring my dog there.. i got absolutely no comfort trying to figure out how to help my dog.... I hope no one else gets treated this way trying to get help for thier pet. Read Less

They are wonderful with my cats and I love the fact that the ladies up front are friendly and helpful. What is great is that if they can't help you they will send you to the best place for your pets needs.Read Less

I brought my 7 year old Pomeranian into the Emergency Clinic on Tuesday. They were able to stabilize him so I could take him home and recommend he be seen by a specialist. The specialist was not able to determine what was wrong, however the Doctors here stayed in contact with both myself and my mother through the process. After the specialist found nothing and we had to make another Emergency visit, the doctors here were able to determine he has Addison's Disease and began treatments. My little guy back on his feet I could never thank the doctors here enough for all the help they gave my little man and his humans. They are just amazing vets and plan on having him seen here from now on. Thank you so much! Charlie (the pup), Jason and Sharon! Read Less

I visited NEVC this afternoon with my 9-month-old kitty, Gracie. My mother-in-law has been a regular patient here for years with her 10-year-old beagle, Charlotte. She has always said great things about NEVC and recommended I bring Gracie here since I am currently preparing her to get spayed! All I can say about this place is WOW! Wow, wow, wow! The clinic is extremely clean and sanitary, which is something I check for in any pet clinic. I was extremely impressed with how well kept it is. It smells great once you open the front door, it doesn't smell like cat pee or dog poop like some other pet clinics I have gone to in the past! The young ladies that work at the front desk were very sweet and friendly! They greeted me immediately when walking inside with kind smiles. They were very polite and well-mannered which really started me off with a great experience! I didn't wait long at all to be seen by the doctor. The doctor, Dr. Bergeron, was awesome. She was super patient with my anxious kitty and also very friendly. She answered all my questions and was great with my little Gracie. I really recommend her with your pets, she's great. Overall, I truly enjoyed my experience. My kitty felt safe and comfortable and that is honestly what is most important. I'm so glad I finally had the opportunity to check this vet clinic out, they are definitely worth it. 10 out of 10. Awesome job!Read Less

brought my cat emma there to be put to sleep. she had cancer and i didnt want her to suffer waiting for an appt at my regular vet, so i brought her here...what a huge mistake! the vet claimed emma was acting up and wanted to give her a traquilizer called ketamine! i offered to hold emma and i didnt care what she did to me, i just wanted to go in peace! the entire thing was a nightmare! not only did she bring emma to the back room to give it to her (against my wishes and not in front of me), but the vet did not warn me that emma would "paddle". like this experience wasnt bad enough as it is!!! she paddled for 5-10 minutes before i was yelling out for a dr to come in and just put her to sleep immediately! do not bring your pets here, they dont give a sh!t about them! Read Less

AN ABSOLUTE NIGHTMARE!!! I BROUGHT MY CAT HERE TO BE PUT TO SLEEP AND I REGRET DOING IT THERE...NOT THAT THE EXPERIENCE WASN'T PAINFUL ENOUGH, THE VET THAT DID IT HAD A BAD BEDSIDE MANNER. I WANTED THE VET TO GIVE HER "THE SHOT" RIGHT AWAY, BUT SHE INSISTED ON GIVING HER A TRANQUILIZER FIRST. THE VET DID NOT WARN ME THAT MY BABY GIRL WAS GOING TO BE "PADDLING AND PANTING", THAT WAS A HORRIBLE SIGHT! THIS WENT ON FOR 5 MINUTES BEFORE SHE DECIDED TO GIVE HER THE LETHAL INJECTION. I HAVE TWO OTHER CATS AND I WILL NEVER EVER BRING THEM THERE! R.I.P. MY SWEETHEART...XOXO Read Less

I have now taken all three of my dogs here and they have all seen Dr. Pino. She is not only a wonderful doctor, but truly loves all of the animals that come in and adds the personal touch to their care. She is always available and very prompt in regards to test results and/or questions and concerns. The office staff is top notch as well. Highly recommend them!! Read Less

From reception to the Vet, they are the most caring and gentle staff I've ever met. River is usually very nervous when we first arrive. As soon as one of the techs holds him he calms right down. Very pleased with the care my fur baby receives and we highly recommend NE Vet Clinic and Pet Resort! Read Less

Dr. Schwartz is incredible! Both of my boys get so excited every time they see her because they absolutely adore her. As for myself, I always feel that the advice that Dr. Schwartz gives me is the most genuine and would be what she would do if they were her dogs. Most recently Dr. Schwartz has started acupuncture treatments on our 9.5 year old yellow lab who suffers from an ACL tear and arthritis. After one treatment we have seen a difference and look forward to continuing this method of treatment. Read Less

We have a dog and several cats that see the folks at New England Vet Clinic. They are extremely compassionate and caring. They treat your pet as though it was their own. We see Dr A. as a rule, but have seen the other doctors on occasion especially when we have a pet emergency. I would and do recommend NEVC to everyone I know that has a pet and is looking for a new VET. We use to travel to Danvers for our pet care and had these folks at NEVC right is our backyard the whole time, who knew. Keep up the good work!!!Read Less

A little disappointed. Just ok. Need for unexpected surgery right before major holiday meant boarding options for my dog were few at best. New facility in a veterinary clinic, costing less per day than many other facilities - great! I think my expectations were too high and I was holding the pet resort to a higher standard because you are part of a veterinary clinic. No complaints with staff. Handing him back to me with "kennel paw" and a scraped elbow, something I'd never heard of before,, and telling me it's common - ok, except that when checking with other providers they tell me their kennels for cats and dogs have buffers on doors so the animals don't harm themselves. You are a new facility - shouldn't you have the same? The injuries are very minor, really. What disappoints me is, my dog was handed back to me filthy. Muddy face and paws, black gunk in his eyes, and smelly. I was told he had been out splashing around in the doggy pool getting wet and muddy. Great, but I think rather than washing the mud off of his bed before returning it to me, my choice would have been to wash the dog. I give you three stars and will return but only if I am in another emergency situation.Read Less

Words are not enough to express what this place, its staff, and doctors, meant to me and my GSD for the last 12 years especially Dr. Mary Pino who cared for him like he was her own. The excellent care, attention, compassion, honesty and love for what they all do is a benchmark that all in the profession should aspire. When it was time for him to go there was tears all round and just solidified to me what Barron meant to all of them. Anyone, with any sort of animal should make NE Veterinary Clinic their first call, you wont regret it. Read Less

I made an appointment last minute today to have my dog seen. The squeezed me in with no problem. The staff was amazingly friendly. I felt very welcomed. They understood when I had to take my doggie out to go potty in the middle of the visit. I gave it four stars because of the price. I understand I had a lot done, and even bought $120 worth of heart worms meds, but I didn't think the visit, check up, and all the shots, plus blood work would be $370p+, Making the bill a total of $493+ tax for a grand total of $500.  I was think $250 with a max of $300 WITH the meds I bought. I will check out a few more vets before I choose my permanent vet. Read Less

I agree that Dr. Tucker is amazing, he was phenomenal with my dog (Tucker!) Unfortunately, Dr. Tucker moved to Virgina and never told his clients he was leaving. I was so sad I literally teared up a little. I've lived on the area for 5&1/2 years and had been through 5 vets cause I just never liked any of them. And then I met Dr. Tucker, and then he left. So so sad.However, there is a silver lining. If Dr. Tucker hadn't left, then there would be no Dr. Schwartz, the WONDERFUL, energetic, straight forward, most amazing veterinarian EVER. I had an 1120 appointment for my VERY pregnant (with 7 puppies!!) chihuhua and Dr. Schwartz stayed with me till 12:45 (royally screwing up the rest of her day I'm sure!) mapping out a plan to make sure all 7 of those babies made it into the world. She's now my 6th vet in less than 6 years, because I'm picky and no one is good enough for my kids, but I will stay with Dr. Schwartz forever, (or till she moves on me too lol!) Read Less

The vets here are very knowledgeable. I was able to get in right away, they diagnosed my very ill cat with diabetes. She spent a few days in the hospital, and I'm happy to say she is doing well. They saved her life! Thank you New England Veterinary Clinic! Read Less