Overall I was pleased with my experience at Banfield Pet Hospital. I did have to wait 15 mins. basically in the store. I would preferred a waiting room setting. Once back to see the veterinarian , she was very thorough and explained best option for my kitten. I was never pressured to buy the pet care option. Every procedure that was offered I was given the price before it was performed. I would recommend Banfield Pet Hospital. Read Less

This place charged me $15 for a nail trim when the grooming station 2 feet away charges $6... I brought my puppy in for a rabies vaccine and exam. I had her dewormed, and nails trimmed. The vet I had was polite and knowledgeable, but at the same time the price is outrageous. If you need a vet, please go to Eastern Randolph Veterinary Hospital...So much cheaper and much better care for your pet. I'm not impressed. Will not be going back. They kept trying to talk me into boosters and stuff for my dog upon finding out I've given her the shots she needed at home. The staff was friendly.. but again the price is OUTRAGEOUS. $15 for a half ass nail trim that wasn't even cut down good. $94 in all for a rabies vaccine, a pyrantel 3ml dewormer (which you can buy a bottle on Amazon for $22), a "wellness exam", and that's it. Then being talked into buying a plan for my pet.. that I did not purchase. Please take your pet elsewhere. Read Less

This establishment clearly shows no empathy for animals who are in need of treatment. Banfield does not honor coupons for free exams and consultations. One female working at the Burlington, NC location showed no signs of compassion when I took my pet to be seen. She quickly made excuses and didnt even try to satisify me as a customer. I would definitely not recommend this place to anyone seeking assistance with their pets health. You will be wasting your time!! Read Less

Went there this past week, my girlfriends dog was in need of critical help. As we pulled up to the petsmart where it is located at my girlfriend called in to get some assistance with bringing our dog in he was a 100 pound dog. They informed us to go to the front and see if petsmart could help with a flat bed. Once we get there I run inside where a petsmart employee told me to ask for help from Banfield in the back, So i run to the back where i clearly tell an employee that it's an emergency that my dog needs help ASAP. She looks at me and says one minute sir and turns to talked to another lady about a facebook message. YES A FACEBOOK MESSAGE!!!!!!!! I then turn around to see a petsmart employee with a flatbed, I run outside to the lady with the flatbed and ask "Are you looking for the lady with the big dog for banfield?". She told me yes and i point over at my girfriend who is right in front of her..that's when i see my girlfriend start panicing and look up at me saying he stopped breathing....They finally got him to the back where i asked my girlfriend when did he stop breathing. Thats when she said 2 seconds before you walked out the door. I would not recommend going there in an emergency. Where that was the closest place open on a sunday. Read Less

I had a terrible experience at Banfield this past weekend.  When I called earlier in the week to inquire about appointments, I was told that Banfield takes walk-ins from 2:30-4:00 on Saturdays and Sundays.  When I arrived at Banfield on Sunday at 2:25, I was told by the person at the front counter that they couldn't accommodate my two pets because "the walk-ins are only for sick or injured pets, not for preventative care."  However, I'd gotten served without any problems the previous afternoon -- as a walk-in -- for another pet's preventative care.  So, I asked to speak to the Amy, who was posted on the white board as Today's Practice Manager, and was told that she wasn't there.  I asked, 'But isn't she Today's Practice Manager?" and was told that she had left early.  So, I asked to speak to Dr. Mattocks, the veterinarian-on-duty.  Dr. Mattocks' explanation for why my cats couldn't be seen was that their exam rooms were "all booked up."  But I'd gotten there early and had been the only one in line . . .  I'm convinced that they all just wanted to take the afternoon off and lied to me.  So, I went elsewhere and definitely won't be back to Banfield for any pet care and will be sure to let others know about my experience there. Read Less

We love the staff here.  Our beloved dog Bailey was diagnosed with cancer last fall.  They did all they could for our sweet boy and were always so kind and considerate to us as we went through several months of treatment and in the end when we had to say goodbye.  I truly feel they made the whole difficult process of losing our dog bearable for our family. Read Less