After being a client for over 13 years and 2 different locations, we were denied purchase of dog food yesterday due to the fact that we had not had our cairn terrier mid year physical, what a disappoi... Read More
After being a client for over 13 years and 2 different locations, we were denied purchase of dog food yesterday due to the fact that we had not had our cairn terrier mid year physical, what a disappointing event. We have spent over 5 thousand dollars in boarding,checkups,shots wellness exams etc.I know that they are now all about the money, the group that is now running this place is all about the bottom line, I can see no reason to deny a dog high dollar food until we pay for another wellness check for 175$,what a corporate decision to make. There is no way I will be blackmailed by this group in order too squeeze more profit out of the care of my dog.There is an old adage that says you reap what you sow, We are going to find another vet on the island that cares more about those owners who are loyal, like their dogs, and dont have to meet quotas for sales of services that may or may not be needed.I am not directing this at the revolving front desk staff, they are only employees who try to do their jobs, this fish stinks from the head down. God willing our dog will live another 10 years, that equals 4 to 5 thousand dollars that will now be spent with the competition, you should be ashamed as you have proven yourselves to be greedy and unfeeling about the animals and customers you claim to care about,by the way the dog food is 8 dollars cheaper online.With great disappointmentMitch and Ginger Klein Read Less