Working in Customer Service, I know that one bad review can deter a lot of potential clients. That being said, a good/great review can bring in new business. I recently moved to the area and my adopt... Read More
Working in Customer Service, I know that one bad review can deter a lot of potential clients. That being said, a good/great review can bring in new business. I recently moved to the area and my adopted pup has severe anxiety and nervous tendencies. On a whim, I contacted Creature Comforts as they are so close to my home. Upon entering we were greeted kindly by the staff who was SO GENTLE and PATIENT with my Lola. I feel choosing a vet is as important as choosing a medical doctor for yourself. I could not be happier with the care we received from both Dr. Betsy and her staff. Our last vet immediately recommended medications for Lola's anxiety and pushed obedience classes and crates, I felt very uncomfortable with that (due to her past and being abused). Dr. Betsy recommended things that I am able to do at home with her to relieve her stress and actually talked to me like I was a human being and friend, not her paycheck, or just another client. She and her staff took time to make Lola feel comfortable and went over all her previous medical history, as well as her adoption story with me, Dr. Betsy even offered to assist me in bathing Lola (as she is terrified of the experience and I usually end up bruised and cut up). I have NEVER had someone in the medical industry offer their time to HELP. I cannot comment enough how important it is to take the time to get to know your clients/patients. I was extremely pleased with the convenience, patients, and knowledge offered by CC, and not just Dr. Betsy, her entire staff as well. We have our next appointment in 1 month for additional boosters, and I look forward to continuing visiting there and creating another stable, safe environment for my pup.
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