Staff is thorough and very kind. Only problem is the location on High House - no left turn nearby. To get to VCA coming from Cary, you have to go a long ways down High House to find a turnaround, or turn at the ligjmht _before_ VCA, drive through the apartments, turn right on High House and drive back. Read Less

I went here vecause my famikt oet Ski hurt here leg, when I first went there I looked up serveral place that could take my pet as she hurt her leg falling down the stairs. When I got there the receptionist greeted me and was very friendly great customer service. There were several people in the lobby and seem to very happy there. The assistant their would come out to keep everyone posted and asure them they hadn't been forgotten. Once I was call in I meet the Dr Silvie assitant she has a great attitude and immediately focus on my Ski, Ski loved her and was sge was done Dr. Silve came in and all I can say is what an awesome Dr.. Dr Sylvie treated Dkivas ut was ger pet very loving and a tentative, wow I wish I could fine that kind of Dr. where I live so dar I have not been happy with them. After everything was done they call me ip to check on Ski to see hiw she was even Dr. Sylvie called that was something I dud not expect. After a few days went by Ski was playing soccar and yelped abd went to check on her and saw she was limping from her back left leg, so I called the Veterinarian Hospital VCA and ask for Dr. Sylvie and it was her on the line, I told what happened and ask if sge had an opening and without hesitation she saw Ski as soon as I got there. I really enjoy my visit and so did Ski. Thank you very much for going out of your way to takibg care of Ski. Read Less

I was looking for a new vet in Cary for a newly adopted cat and am very happy with the experience I had at VCA. The reservation process was super easy and you can go online and pick your desired times. Your appointment is then confirmed via text and everything is streamlined and organized. When I arrived with Mona Lisa, her name was on the welcome board in the main lobby along with the other patient names of that day. This was such a nice touch. Sam was very hospitable and did a fantastic job making us feel welcome and getting us checked in. He has a very calm and kind demeanor and had me fill out the pet information on a tablet to store the name, birth date and pet history. He explained the VCA wellness plans and did not push or oversell anything. We waited in the lobby and there is a nice seating area with a water filtration system and coffee machine. Bags of prescription pet food were lined up as well for sale. Once it was our turn, we went to the cat room. Kyleigh was our vet tech and was very loving and friendly towards Mona Lisa. Dr. De Silvia then introduced herself and examined Mona Lisa. She has a very friendly demeanor and answered all the questions and concerns I had. They did an ear swab and looked at under the microscope and gave the cat medicine for ear mite treatment. They also gave Mona Lisa cat toys and just created a very relaxing environment with genuine care my pet. If you are new, you can fill out the form online to get a first free wellness exam and this saves on your initial visit. The rest of the pricing for the medicine was in line with other vet prices and I am happy to have found a new place that both the cat and I like. Thanks for taking such great care of us! Read Less

Doctor was great. She took great care of our cats and was extremely reasonable on costs. My oldest cat is 17 and was diagnosed with Kidney disease. The doctor took great care to ensure that my cat was as happy as a cat can be. For the first time in a long while, my cat is finally returning to her happier self. Read Less

I have had my pets here since the door opened at this practice. My animals have always been taken care of and I never doubt that they are treated well. Their care is the most important thing and that is why I stay. It might be more expensive than other vets but if I have an emergency, I KNOW I can count on them to take care of things. Read Less

I didn't enjoy it at all. The supervisor (Michael) messed up our account and they ended up performing services I didn't need or want, leaving me a few hundred in the hole. It would have been different if he had acted more maturely about it (teenager), but he was very snippy with me and very condescending. The place has a bad smell. The tile hasn't been cleaned in who knows how long and is caked up with all sorts of debris and mildew imaginable. The girls behind the desk say that's not the cause of the smell though. They say the sewer drain in the back has been clogged out and that they need to "go in again with a clothes hanger" to unclog it. My first experience at this facility and definitely my last. Read Less