Store is under remodel so things are a little tight, but staff super friendly, always very helpful, I had to get our cats settled after a move to our new house (but 40 bucks for a litter pan?! "Does it clean itself??") Almost 150 on flea medication, just shoot me, having furry family is expensive too! Ton of name brands dog, cat, gerbil, fish, etc. Restrooms, free parking and wheelchair accessible. Right in middle of huge Cary Shopping Center, always busy...Sign up for Pals or PetCo card for extra savings! Or shop online, more saving if downloaded app too!! Read Less

Does anyone know if Susan, the dog trainer, would consider providing "freelance/consultant" training sessions and/or have her contact info? We were just about to start lessons with her this week but I was told she left the store. We really liked her and are totally bummed she's no longer there. Read Less

Took my 7 year old Hound and Bulldog mix for a wash and a nail grind. Amy was excellent and was able to check me in immediately upon arrival (I had an appointment, which I would suggest making). Different levels of washing were presented to me with the varying costs. I ended up to doing the Tea Tree shampoo add-on.It took about 2 hours, which I think is a reasonable amount of time for what is being done. I got a text from their automated text system when he was ready, which was very convenient. When I arrived to pick him up, Amy provided me with his report card. He did have a small scab on his back, and Amy carefully shaved the small area so it could heal. It appears to have been carefully done, so it should aid in the skins healing and hair regrowth. He was still a shedding a good amount, which I was hoping would not be the case, but still overall it was a good quality wash and nail grind at a reasonable price. His hair was soft, he smelled good, and he was sporting a new Stars Wars bandanna. Read Less

I was taught honesty is the best policy......well dealing with this store and it's staff that policy is WRONG!!!!! I bought a coat on the website Petco.com for 9.99 regular price is 24.99 and it turned out it was too big for my shih tzu so I took it into the store to exchange it. Sounds pretty simple right? Again WRONG! They were out of stock of the coat I bought online but had the other coat I wanted to get her which was out of stock on the website when I ordered said original coat...this coat too was 9.99 but regular price was 19.99. However in the store there are NO markdowns. I presented the store associate with my dilemma and explained the situation 3x since she didnt get that I was going to have to pay 10.00 more when I shouldn't have to. So I looked and looked on the site to find this coat and show her it was indeed 9.99 on the site so pricing could be corrected. The coat was no longer on the site. I know that items are kept on record with home office which they could have easily called but instead she gets her manager who comes out I again tell him the situation and admittedly at this point I'm a tad irritated. So I said to the manager when he refused to help and refused to call home office to check I said okay I want to do my exchange without a receipt so I won't have to pay extra for a coat I shouldn't have to pay extra for. He said nope can't do that because I know you didn't pay 24.99. So took my coat that is too big and left. I will never do business with a chain that treats customers like this. I hope home offices gives these people some customer service satisfaction training bc they need it!!!! Read Less

Chain pet stores have a bad rep in general when it comes to the care of the animals in store. However, it is possible to be done correctly. At the PetSmart on Walnut Street, I have never seen a glaring problem, and the staff are knowledgeable. HERE HOWEVER, is a very different story. I went in one day when I was mainly just bored, and wanted to look around. My heart sank though when I saw the conditions their reptiles are kept in. The ball pythons where malnourished, and there were far too many critters to just one small cage. The icing on the cake though was one extremely emaciated leopard gecko. I almost felt a panic sensation when I saw it. There were three geckos in the cage (although one was an African fat tailed gecko, labeled as a leopard gecko, watch out for that) none of them were as emaciated as this one though. I alerted staff to the issue, but all the excuses they gave were so half-hearted, I decided to actually come back for the gecko and try to nurse it back to health in the safety of my own home. It has been a few weeks now, and he is slowly coming along. I actually notified corporate about the situation as well, however just a few days ago, a friend who was there sent me a picture of yet another emaciated gecko. In addition to this, none of the employees knew what they were talking about. I understand reptiles are slightly more "exotic" but if you can't care for or education about an animal, just don't carry it. Simple as that. In short: unhealthy, overpriced animals, bad service, spend your money elsewhere. Read Less

Came here hoping to check out the ferrets for purchase however we ended up walking out because the floor sales person who was putting away toys told us "you can't see them now because they are sleeping and it's not good to disturb them while they are sleeping" ....???? Are you for real??? So should we make an appointment to see them when they awake???? SMH! Poor customer service and ignorant responses just lost them a sale and return visits.... Please don't shop here unless you get here early in the morning, if you come during feeding or napping time - you will not be allowed to visit or purchase a pet! SMH! #Petco #BetterService #LostSale #CustomerWho? Read Less

HEARTLESS. MONSTERS. DONT TRUST THEM FOR ADVICE OR ANIMAL CARE. DO NOT SUPPORT THEIR PRACTICES. This establishment will allow an animal to be neglected AND attacked to the point of sickness, and when a Good Samaritan asks to pay full price for it, willing to waive any kind of guarantee, just for the chance to let it heal.... Petco still kept it, then euthanized it before all the waivers could be signed. This is not an animal loving establishment. Every creature that comes through your doors should be cared for, not just the ones you make the most off of, and allowing your animals to tear each other apart it cruel!! Shame on those who work here and stand by as innocent little ones suffer. GURGLE DESERVED BETTER THAN THIS Read Less

They killed a fish when someone was willing to buy him and care for him. Not only did the fish suffer, the manager , Mike, was rude and condescending towards the woman trying to save the fish. They let this poor fish suffer for god knows how long. The customer was willing to waive the guarantee and pay for the fish so she can save him. She even bought a special tank for him. It took petco days to respond back. I will never buy from petco again. Read Less

First they let a fish get sick and contract a fungus...then they failed to treat said fish...then when a kind and caring pet owner tried to buy said fish (agreeing to waive the guarantees) to nurse him back to health they flat out refused (the manager even made fun of her for wanted to help the fish!)...and then for the grand finale???? THEY KILLED THE FISH INSTEAD OF LETTING SOMEONE RESCUE HIM. Is this really the kind of place you want to trust to take care of animals?? I don't think so, I'll be going elsewhere for all of my pet needs from now on thank you very much.  #freegurgle #justiceforgurgle Read Less

Piece of crap company that kills animals. And fish and whatever else you name!! A friend offered to pay full price for a dying fish and waive the return and they killed it instead of left someone save it. How inhumane Read Less

I love this store!  My pets get birthday presents - 1 lb of dog treats.  Plus you get $5 for every $100 you spend and send out other coupons regularly.  They also carry Halo - my dogs favorite brand of food!  Everyone is also super nice. Read Less

Went into PetCo really frustrated today and even though the lady in the grooming center couldn't help me she was very sweet. She apologized and let me vent about something another store had done. She played with my pup and was just genuinely nice. We will only go to PetCo from now on! Read Less

My sister-in-law, Amanda, works as the grooming manager here and I have never seen someone so passionate about their job.  She loves what she does and she no doubt develops personal friendships with every dog that gets groomed.  She will treat your furry family members like family. Read Less

TERRIBLE CUSTOMER SERVICE. We went to buy some pet food. Part of the order was charged to my account and one item needed to be removed. The manager unplugged the system and we were told to go to another register to make the transaction. We could not make the transaction because unplugging the system did not cancel the charge to our account, so the funds weren't available to our account anymore. They handed me a sheet of paper and we were told to call the number and provide their store information to coordinate the clearing of the transaction between their store and our bank. They said the store could do it, but it would be too time consuming for them. So they put their responsibility on the customer to resolve the issue caused by them unplugging their store machine mid-transaction. Instead of leaving with any of the pet food we came in to buy, we left with empty hands, funds deleted from our account (on hold) and a sheet of paper with a phone number and store information for us to use to resolve a problem that the store could have and should have resolved. We used to shop at Petco regularly out of convenience. We have a variety of pets. This terrible customer service turned out to be a blessing in disguise, though, because it persuaded us to shop at a different pet store. We went to a local Pet Supermarket the same day and found that Pet Supermarket's prices were $2-$3 less per item (same items, not on sale). Shopping at Pet Supermarket was just as convenient and they also have live animals at the store, that we enjoy seeing. We were able to buy even more pet supplies because of Pet Supermarket's lower prices! Read Less

This place has a HUGE selection of dog stuff! Outfits, treats, and all those regular items too. I like how Petco usually has some geeky stuff for pets too (the chewbacca outfit made me laugh!). The cat area isn't as large as the dog stuff, and I couldn't find my kitty's preferred treats here. I guess Amazon will be my go to for those as I can't find them in pretty much any store anymore (Petco used to carry them). The main reason we decided to stop in at Petco was to let our toddler look at some animals. She has been really interested in all of the wildlife we see outside, but they always fly away or scurry off before she can really look at them. She had a BLAST when she finally got to the animals! At first she thought it was just a store for dog toys, but the birds, ferrets, guinea pigs, fish...all a complete hit! The employees at the store were nice enough to let us "browse" without giving us dirty looks or anything (much appreciated).While my toddler enjoyed getting a good look at all those critters, I was able to pick up some pet gifts for other animals we know too. Overall, this is a good Petco: well organized, friendly staff, decent selection of items, and a nice animal selection (that seem well cared for). Read Less

Took my dog here for the 1st time last week and they did an amazing job.  The groomer was super friendly and took her time grooming him.  He looks so cute and smells great!  I will definitely be returning again!  One thing I didn't know is that they only take tips in cash.  Well worth a visit! Read Less

My husband and I take our three year old fluff ball Golden Retriever Max to this grooming location. We have had the most wonderful experience with Leelani. Our lovely boy comes back looking soft and fuzzy. She is always the staffer that we request and even wait to have take care of Max! Read Less

I took my dogs here to get groomed. I called the day before, late in the day, and somehow they had an opening for all 3 of my dogs the next day. I have two Shelties and a toy aussie. My Shelties got a full grooming plus I got the shedless treatment. They have such thick undercoats they have been shedding for awhile and the groomer completely removed all of it. The haircut they got looks great and also could be the best one they ever got. I have been to about 10 different groomers and this was by far the best cut. I  have had people shave them after telling them not to, not brush them throughly, they have come back looking so funny, not here. They both look great, smell great, and are so silky. My toy aussie he is a puppy and some what of a handful. He just got a bath, brush out, and his nails trimmed. He looks good but he did still have a knot on his underside. So that's why I only gave 4 stars.  I put a shirt on him and he got matting and I told the groomer beforehand about it. He may have been moving around to much, who knows. But overall I am very satisfied. Read Less

Went here because of positive grooming reviews. Lelanie, I believe her name is was very nice and personable. I asked that my dog have matts cut out and that 1 inch of hair be left. She was shaved. This I could forgive. It is the razor burn that leads me to warn folks about the current situation with the salon. My poor dog is red on her face, left hind leg, and behind. The facial hair has never been cut so short (shaved?). She looks like a different dog and is acting sore and traumatized. Read Less

Kelly groomed my dog to perfection! She had to research from another store in another state to figure out his cut, willingly, great customer service. I will def be back to Kelly. I think people here in NC are just nicer, what a refreshing change:) Read Less