Banfield Pet Hospital

My Tucker had a large lump and Saturday we had a FNA completed, good news that came back cancer free but bad news is last night the lump decided to burst. The staff at Banfield were nice and accommodating ; they squeezed Tucker and I into their busy Friday schedule. All the Vets, Vet Techs, and the recieptionists are wonderful. Thank you Banfield for taking care of my baby! Read Less

Under different circumstances I would have given this place 4 or 4.5 stars because no place is perfect and things do happen. However today showed me how dismissive their staff can be. I have been coming to Banfield hospitals since my dog was 3 months old. He is now 11 years old. I recently moved to the Steele Creek area and thus this would be the closest Banfield. Anyway, my dog has an ear infection that was diagnosed by them on Wednesday. Per usual they do a follow up call the next day to check on your pet. When ending the call they always tell you to call them if anything comes up. I never needed to call back in the past but this time I started to notice my dog was panting heavily, shaking and acting skiddish which is totally out of character. I call them today, Saturday July 22nd and the receptionist who answered the phone was totally dismissive, almost acting like I was ruining her day for calling with a concern. I asked if the medications they sent me home with ever caused side effects. She said no but offered to ask the Doctor. I was on hold for a minute maybe and she said the Doctor never heard of any side effects for the meds and that maybe my dog just didn't like having his ears cleaned. I might have agreed if he acted that way right after I cleaned his ears and then rhe behavior stopped but it was going on ALL day. I asked to speak with the Doc and the receptionist said she was in surgery. I asked how she was talking to this Doctor who was in surgery. She said because the room was near her. What kind of craziness is that? If you are performing an active surgery why are you answering questions instead of focusing on the surgery. I then asked if the Doc could call me back so we could discuss what was going on. The staff member said she would give her a message but she is not sure when the Doctor would call me back because they are busy. I told her I understood but asked if I would get a call by the end of the day. She said she didn't know that it might take 24 hours. I then asked if I don't get a call today, would get one tomorrow? She said she didn't know again and then said it depends on how many messages the Doctor has. Why even follow up and tell people to call if there are issues if you dismiss them and their concerns I am seriously considering ending my contract with Banfield. We shall see if and when the Doctor calls back but I am not holding my breath. Very poor customer service today. Read Less

More interested in Nickle and Diming you than the care of your pet. Every time I take my pets in there is always something else wrong that they recommend expensive medicine or treatment not covered by the plan. Read Less

This place is a joke, called in at 9 am to get my pets records transferred. I called back at 430 since they weren't transferred, the person put me on hold for 30 minutes and then it hung up. Since they close at 5 it wouldn't let me talk to anyone. Coincidence or purposely done I don't know, but it shouldn't be that hard to fax your pets records. Read Less

I've been coming here for years. My animal recently became very ill, and the staff here has gone above and beyond to accommodate my schedule and to take care of my pet. Dr Jonathan in particular has been amazing. She has been so compassionate, and taken extra time to guide me. Read Less

I want to give this clinic a better rating as I there are a few customer service gems here. Unfortunately, the remainder are caricatures of bad service and Banfield corporate isn't much better.Don't get sucked into the Wellness Plan what ever you do!!! Read Less

Just reading through the reviews while looking for the number to reschedule an appointment and I felt the need to post a review. The service provided at this location is so good that I drive 2 hours one way to take my dog in and schedule any work in the Charlotte area around them. They have so far been very friendly and organized. I chose to give them a try because of their many locations across the US as I will be traveling a lot with my puppy. As a pleasant surprise I discovered that Banfield has a great iPhone app that makes all of my dogs tests and vaccination incredibly easy to look up. It also finds the nearest location and helps schedule an appointment. As far as the upselling people have experienced I would say it has been no worse than any other vet I have visited over the years with any of my animals. In fact I have found them very reasonable in discussing what "extra" services are really necessary when considering my and my dogs lifestyle. I am about 6 months into a wellness plan with them and have every intention of renewing. I have not yet had an even remotely unpleasant experience at this location and cannot say enough for the quality of care Gucci (my cocker spaniel) has received. Read Less

This hospital have been my go to vet place since my boys are little. And that's 2008. They send us reminders for any type of check up if needed. We have dog insurance thru them so I feel like it's soo much cheaper in the long run. I have no problem with them. My boys all seem to be fine when I bring them home. And they never seem to have a problem when they know we're going to the vet! Sometimes it's get really frustrating when you're worry about your boys but you can't get them In. But overall, This place will continue to be the boys doctors as long as we live in Steele Creek! Read Less

While trying to cancel our two cats wellness plans with Banfield because we've switched vets, they needed the agreement signer to officially cancel the plan - are you for real? I was on hold for like 8 minutes, verified all of your information, the plan is under my phone number, & you're not going to let me cancel because my husband signed the agreement? I ask to speak to a manager & get voicemail...rediculous. Our reason for cancelling? They almost killed our cat once resulting in hundreds of dollars of emergency vet bills from an emergency vet (yes, their mistakes are not covered under your wellness plan & they will not cover the bill for something like this). Then after taking our cats to our dogs vet for a second opinion for a recent checkup, it turns out that upon review of their medical records from Banfield, they have been 'telling' us they did services which apparently hadn't happened in years...so why are we paying over $50 a month? I am fuming right now. They're cats, this isn't like a HIPAA violation. They then told me they couldn't discuss ANY of the details, like balance owed upon cancelation, because it would be a HIPAA violation. I would never recommend them to anyone...this is the third time we've tried to cancel over the years too & it's always something. Feel like I'm dealing with Time Warner Cable when we switched to DirecTV. Be prepared to sign your life away for mediocre (at best) pet care. Read Less

I have had two dogs and both received great care at this Banfield. They have given my dog individual attention and addressed their issues. Marty (who died two years ago), suffered from Cushing's disease and they treated him well and were great at explaining things to me. Last year, I adopted a dog and he ended up being diagnosed with epilepsy early this year. Once again, they have been on top of everything with his care and the necessary testing. Read Less

My family and I have used Banfield for years. I have never had any of the issues that others are speaking of. From Vancouver, WA to this clinic, they were always nice and professional. If there was something I didn't feel my pet needed, I just asked them not to do it. They respect your wishes. If you feel the medications are expensive, they can send to Costco pharmacy if you request it.Read Less

BEWARE! They push procedures that is not needed. Got charged extra $30 the two times they did dental cleaning because they said both my dogs heart rate would drop too far and they needed emergency meds. Totally seemed like a scam or they are over medicating my dogs. Finally left after my second dog got fxied and had problems. Took her in on the weekend after her surgery because it looked infected. The "vet" said they didn't have enough weekend staff to be able to take her into surgery during the to fix some ruptured sutures. Sent us to an emergency clinic down the road. I got charged $150 AND SHE DIDNT NEED TO GO BACK IN SURGERY! They said banfield was wrong and she just needed antibiotics. No rupture. When I called Banfield they said the "vet" on staff was actually just an assistant and sent me to the clinic as a precaution. I asked for them to pay for the emergency bill considering I purchased their pet insurance and they refused. Read Less

This "vet" is an absolute JOKE! I admit we were intrigued by the affordable healthcare packages they have for pets but they leave A LOT to be desired. We decided to give it a shot for our brand new puppy. This office is completely disorganized, rude and provide anything but a personalized service for our dog. The wait is always ridiculous and your "appointment" is never an actual appointment. Not one person other than the actual vets seem to even like pets. Time after time we are disappointed in the service, or lack of service we receive. This is the Wal-Mart of vet clinics. We have another dog that still visits a private vet practice and we refuse to transfer her to Banfield. As soon as the wellness plan is up for our dog we will be cancelling. Basically, to sum it up.. You get what you pay for!Read Less

I have to agree with the reviews where they are constantly trying to upsell you on other services you don't need, and where the vet seems like he's just a kid with barely any experience, much less actual training.We used to take our pets here, but it got to be so frustrating.  Calls aren't returned in a timely manner.   When you show up for an appointment, they can't find it or they have the wrong pet listed.  Or, even more annoying, they will look at you and ask "So what are you here for today?"  Gee, I don't know --- don't you have some notes in the computer to tell you precisely what I had this appointment for in the first place?My general impression is they are completely disorganized, at best, and poorly managed, at worst..  There is a lot of vet competition in this area --- you can find better, I'm sure. Read Less

Banfield Pet Hospital at Petsmart in Steele Creek:I wish I could give this place a "0" rating. What a mess. We were brand spanking new in town and had a sick cat,  brought her in with an eye infection she'd had several times before, the same medication has helped her every time. Our "vet" appeared to still be in his teens and tried to talk us into paying hundreds of dollars in X-rays for a claw that she had ripped out that was inflamed, and to lock her in a closet so she wouldn't move around too much - for a few weeks!!! What?! We ended up paying over $100 only to find out that he had given us the complete wrong medication. The cat was leaping around and the claw was not even an issue. Imagine if we had actually locked her in a closet! Ugh. We called our old vet in the state we just moved from  to have them fax over the correct prescription and after hours of awaiting a call back, they call to tell us they don't carry that medication and I should try to call a regular pharmacy and see if they'd fill a prescription I just had the name of. A regular pharmacy as in CVS. They said there was nothing they could do, but we could bring her in for another ($100) visit. Bottom line: avoid this place at all costs. Emphasis on cost. Read Less

This place is crazy and I wouldn't trust a thing they say! My cat simply broke a nail, she was acting just fine, but we called this Banfield for good measure. They acted as if this was a dire emergency and begged us to bring her right in. After an examination the Doctor tried to push $240 xrays on us even though she was obviously moving fine and had a normal temperament. He went on to say it is best we seclude her, locking her in a closet or bathroom for a couple days to limit her movement (ARE YOU KIDDING!)  When this doctor asked my wife if the cats bite her she said yes, playful biting, but they never break the skin. The doctor went on to suggest we go immediately to a doctor to get rabis shots!!!(WHAT?!) I reluctantly paid the $80 bill for a darn broken nail wondering what unsuspecting suckers would have fallen for the Xrays! Well, I took my cat home. She was fine and wouldn't you know, the nail grew back. Read Less

I've been using Banfield for several years now and have had really great experiences. The staff is friendly and always very helpful when it comes to all my questions. Staff seems to be pretty organized, and I like the vaccine reminders, b/c I always will forget. The prices are comparable to other vets in the area and their wellness plan is really a great savings if you have a puppy. Also, the rest of the staff at this Petsmart is great as well. I would recommend Banfield and Petsmart to others looking for a great experience with your pets. Read Less

My little dog had her first vet visit here last night. The Vet was amazing with her. My dog can be very shy at first and the vet and nurse were very patient. They worked with us to find the right plan for our dog and didn't pressure us to buy anything that was not needed.The front desk staff was also very kind and understanding. It seems like the vet is more concerned about my dog than my doctor is about me!We will be going back here again for all our dog needs! Read Less

Our pup, Cisco, always receives amazing care when it's time to see the Banfield Vet. Banfield is always honest with us about his assessment and do not push us towards unnecessary procedures. I have watched vet bills rack up in the past, but not the case with Banfield. Banfield is also extremely convienent for the working ""parents"", as they allow us to drop him off on our way to work in the morning and pick him up later in the evening. They remind us when it is time for his next check up. Another huge plus is if you can schedule a grooming appointment during the same day of the vet visit... it's a one stop shop.... even pick up pet supplies on your way out the door! We will definitely continue to use our local Banfield! Read Less