Care | Charlotte Animal Referral And Emergency

I want to thank all of the staff and veterinarians at CARE for saving the life of my dog.  My dog underwent a surgery at Carolina Veterinary Specialists Huntersville for an emergent condition.  Two days later developed an infection, and we returned to that facility.  He underwent another surgery for a septic peritonitis of his abdomen.  The other facility neglected the dog, and he was worsening after surgery.   His infection was the result of terrible surgical technique as the infection was from within his abdomen, not a secondary infection. I literally took him out of that facility and brought him to CARE after I couldn't get any information. Every time I asked for information at Carolina Veterinary Specialists I was told "We have a critical dog you have to wait."  Well if you wait long enough every dog becomes critical!!!  Understaffed and dangerous!!!! .  From minute one, my dog received incredible care at CARE.  He nearly died thanks to the lack of attention at Carolina Veterinary Specialists.  He spent several days in the ICU at CARE, was diagnosed with pancreatitis (missed at other facility), received a wound vac for a wound problem (ignored at Carolina Veterinary Specialists), had an infected drain pulled (placed at Carolina Veterinary Specialists), and slowly began to recover.  About 5 days after admission, he came home.  Today he is skinny and weak, but doing GREAT.  CARE saved my dogs life without question.  The entire staff was caring, concerned, and the communication was excellent.  This practice is worth the extra drive if they are not as close as others because they are truly experts.  I wont take my dog anywhere else again.   My dog is happy again! TAHNK YOU!!!  Avoid Carolina Veterinary Specialists...they will take your money and ignore your animal.  Don't trust me!  Look at the reviews yourself! Read Less

The neurology dept. and Dr. Fauber are amazing! I did my research before choosing CARE to treat our little dog. The receptionists, our doctor, and her team have been so supportive, helpful, and knowledgeable. Based on their comments and assessments, I know they all took the time to learn about my baby and figure out his personality, and thus provide the proper care for him. For the first time in Teddy's nearly 11 years, he had to spend two nights away from us in the hospital. Although it was sad for us, I knew that was where he needed to be so he could get the right treatment to control his pain. He got powerful pain meds to calm his back inflammation, an MRI, and a spinal tap. I knew I could trust them with my baby, which is huge!  And their communication with us was excellent.  Teddy has absolutely thrived under their care. I can't say enough about how knowledgeable and trustworthy Dr. Fauber is. For probably the first time since Teddy was a puppy, he is pain-free and taking almost no medicine. Amazing!!  We HIGHLY recommend CARE Charlotte.Also - for those concerned about money - if you've ever been to a 24 hour vet specialist, then you know you will pay more than a regular vet visit. You're absolutely paying for their additional knowledge and expertise, and/or the after hours care, so do your research and make sure you're going to a place with good reviews! Read Less

We just want to thank you CARE for the 8 extra months you gave us with Bonzai as well as the most thoughtful gifts you sent us while transitioning to life without him.  We are obviously still devastated, but you are all amazing and we couldn't have asked for a better group in this tough time.  We definitely recommend CARE to anyone who is as unfortunate as us in facing cancer care for their animal. Read Less

If i had one wish, it would be that I had not given permission for my sweet dog to have a biopsy if they found cancer on the CT scan. There was no point to the biopsy and it caused by girl great distress as she was not able to breathe through her nose afterwards. She was in obvious pain from the tumor and then we added pain with the biopsy. I regret that. She was suffering so much we chose to euthanize her. All I ask us that if you have another dog with cancer and the family have no wish to go the chemo/radiotherapy route, don't add to the distress by causing more pain. There's no point. Read Less

To use the word "AMAZING, to describe the quality of care you gave to our German Shepherd seems inadequate to express what's in our hearts. You saved his life when it looked as though he would die the day we came to CARE. You helped us to make the best decisions in his care. We are so happy he is back home with us! Please know that our "THANK YOU" comes from the depths of our hearts. The competence and kindness of the staff was obvious in every interaction from our initial contact at the front desk until his discharge. As a former health care professional, it is my opinion that the current Health Care model could learn a lot from Charlotte Animal Referral & Emergency!. THANK YOU! Read Less

I took my Siamese cat to CARE at about 10 p.m. because he was having an adverse reaction to a distemper shot. The staff was very prompt, courteous and reasonably priced. They were kind to me and my cat and addressed his problems in a professional manner. I am glad to give them a 5-star rating. If you have a pet emergency in the general Wendover-Myers Park area, be sure to give them a call. Read Less

Fabulous care for our poodle! He had been having diarrhea for a week, and had also developed severe peri-anal irritation which was driving him crazy - no improvement despite treatment and three visits in one week to out local vet. CARE had him for two nights, and when we picked him up he was essentially cured of both problems. A wonderful facility! Read Less

I would recommend CARE to anyone. Doctors were great and took the time to talk to me about my dog. I only have a few recommendations for the owners. First, have automatic door openers installed. I had an emergency with my 90 lbs German Shepherd that could not walk so I had to carry her in. I stood at the door waiting for someone to open it. This is an emergency hospital, I’m sure many people come in carrying their pet and cannot pull open two sets of doors. Second, It would be a nice touch for someone on the staff to reach out to me to make sure things were ok with my pet. Read Less

This place is awful my dog was lethargic running into things and was seen here. Labs showed elevated liver enzymes, dog was confused, possibly hepatic encephalopathy, and she was given no treatment, told to follow up with the vet and that it was probably dementia since she is 13. Her confusion happened in one day, she went from fine to bumping into walls. $600 for lab work, xrays, and ultrasound..... but no treatment for a treatable condition! Update: Care was very responsive to our concerns and were quick to resolve the issue. The office manager does an excellent job of making sure the clients are satisfied with the care. Read Less

I am so impressed with CARE Charlotte. Our cat was recently diagnosed with lymphoma, which was devastating. However, the care and advice we got from the oncology unit at CARE helped us make the best decisions we could for our pet. I highly recommend them. Read Less

My kitty had an emergency and I called them on the phone first to see if I should come in. They were very caring and professional on the phone. We came in and got service right away. Everyone was a pleasure to work with. The medical staff were reassuring and super helpful! They even saved me money by skipping an xray when they determined my cat didn't need one. Then when it came time to leave they gave me a new carrier as mine was too small! Hoping that my kitty won't need another emergency visit, but I know where I'm going if he does. Thank you!! Read Less

Used CARE for the first time this week. Reception staff was friendly and accommodating. Was not pleased with the level of care received firvmy pet. The Veterinarian was not very personable and seemed to push unnecessary services to inflate the cost of services as did the technician. Family Vet had called and spoken to two staff members at CARE to make sure things were planned properly for my pet's arrival. CARE said no one there had any knowledge of the conversation with my Vet or what the plan was supposed to be. Pet left CARE after an overnight stay with an eye irritation/infection that it did not have upon arrival. Had to ask for things left with pet and staff had to search for them as they had apparently not been labeled as belonging to my pet. When asked if one of their staff specialist would be involved with the care of my pet as they have a cardiologist on staff, I was told I would need to pay a transfer fee if I wanted the cardiologist to be involved with my pet's care. Not pleased at all with service received at CARE. I'll look for another ER service for the future. Read Less

My Bella was my best friend. We arrived at Care when a tumor burst & she was barely cling to life. During those first days they were honest & kind & saved my Bella’s life. Her tumor was malignant so the prognosis was not good (1-3) months. Dr. Campbell & her staff treated Bella & I w/ compassion & understanding. They understood that she was not just a pet. I lost Bella after 9 months. The staff helped me say good-bye. Not only that but a week later they blessed me with incredible kindness sending me her paw prints & a heartfelt card signed by all who’d cared for her. I’ll never forget that kindness. Read Less

I brought my Bella into Care clinging to life. From the first day till Bella's last we were treated with understanding & kindness. Bella had a malignant tumor that burst. They saved her life & gave me 9 months with my best friend. Dr. Campbell understood that Bella was not just a pet to me. The staff was always helpful & encouraging. In the end, they helped me say goodbye & then blessed me with incredible kindness. I'm grateful they were part of our life. Read Less

Dr. Wesley Campbell at CARE developed an individualized and progressive oncology routine for my cat when he was diagnosed with cancer. Within a month he was in remission and just recently "graduated" his set of treatments. He has been happy and healthy throughout the whole process. CARE focuses on the well-being of your animal, and their mix of professional knowledge, kindness, and flexibility is unparalleled. My cat felt at home with all of them and I knew that they truly cared about him.  I recommend them emphatically. Read Less

This week I had an emergency with one of my cats. This was my first need for emergency care since this hospital opened. They were professional and kind. Unlike other emergency clinics, the waiting area is comfortable. They allowed me to spend time visiting my boy while he was being monitored for 24 hrs. The doctor also sent an update to our regular vet. It was a good experience for a scary situation. I'm happy to say our kitty is home and doing well. Read Less

I had a lovely experience.  I brought in my cat for an echocardiogram (heart murmur).  The staff at the front desk was very polite, considerate and professional.The Vet, Dr. Sayer, was kind, patient and explained everything.  I did not feel rushed, she answered all of my questions.  Overall a very lovely experience. Read Less

Let me start by saying rest in peace my little boy. My eldest dog who had been fighting cancer for about 2 years, unfortunately lost his battle this past November. We were referred here by our primary care doctor and than god for Dr. Campbell, She is the oncologist at CARE. She 110% did everything there was humanly possible to help my dogs quality of life. Throughout his journey she made sure to be thorough and made sure that I understood everything. She gave us options and was straight forward as to whether or not the outcome will be great. Yes, the cost is up there but I would not skip over CARE, Dr. Campbell, the staff everyone treated us like family and Im sure my little boy left an everlasting impression there. Ultimately, there was nothing left that we could've done and Dr. Campbell reassured us that whatever decision we made did not make us bad people. We decided to let my boy go and it was the hardest decision ever. His death was by far the hardest thing I ever had to do, but the entire staff comforted us and made things a little easier to handle. I honestly thought we were just another patient but the follow up calls, emails and support never ended. We even received a little gift with notes from the staff supporting us through this time. Whether its for a routine check up or for something more in depth, I highly recommend this place. You will not be disappointed. Read Less

CARE is the go to place for your pet care emergency.  We took our best buddy after a referral from the vet that was booked for the day. Dr. Lang and her team was awesome. Her bedside manner and the vibe that she gives is absolutely wonderful. She is caring and dedicated. When we arrived  a staff member met us at the door with concern and sympathy.We were pleased and impressed and I say again, if you CARE about your pet, then this is the place to go, and that's as real as my review. Thank you CARE team for the awesome job!!!! Sincerely,Kev, Max, and our best friend Rusty bucket Read Less

Really liked this animal hospital as much as you don't want to have to be here. Friendly people, lots of doctor specialists come through for challenging pet cases. Caring employees and while it's not cheap it is fair for the care. Read Less

I usually skim pass negative reviews among a sea of good, but you'll want to read this one. Question everything these people tell you. If it's not an absolute emergency and you have no other option, take your pet to your normal vet. I honestly have no words for the type of customer service that I have dealt with at CARE. These people are money hungry and refuse to acknowledge any of their faults. My experience with CARE started with a terrible visit, including poor customer service, and ended with an email from the COO who completely ignored every issue that I brought to their attention. I'm almost positive he didn't even bother to read my email. Below, I detailed the highlights of my experience with CARE. My recommendation would be to take your pet somewhere else, if you care about them and want to make sure they're being treated by people who actually care about your pets. - Ignored by front desk attendants multiple times - Dog taken for 3 hours and put in a kennel - Never saw vitals taken or an exam conducted because it's all behind doors, which they forgot to mention - Asked me to pay money when they didn't know which tests were going to be conducted - Never provided a detailed explanation of tests or formal quotes - Withheld information from me regarding my pet's health until it was time to check out at which point they asked for more money - Received an attitude from the doctor when I asked her to provide more details after finding out information had been withheld from me - Never called me back when I left a message with a person and by voicemail voicing my concerns - BEST PART: I figured out where my dog was bleeding from (his tooth) in 5 mins and CARE wanted to charge me nearly $1,000 to run tests to figure out what was wrong. If they had conducted an exam, they would have discovered that in no time. - Total visit time: 3 hrsThe only resolution they offered was a 10% discount or $12, which I did not take. It was truly unbelievable to receive that as an offer after the horrible experience that I had at CARE. It wasn't about the money. It was about the principle and they failed terribly at recovering from this situation. And because my dog was involved, and he's like my child, it just makes it worse. What's even more shocking is that I thought they reached out to my vet to go over my concerns about my pet, but they actually reached out to them to save face and explain why I was so incredibly upset with their service. Speaks volumes. Business is business, I suppose, if that's how you think. I will never bring my dog back here, nor recommend this facility to anyone. Read Less

This is the place to go for all your pet care, I truly believe. It takes 45mins  in traffic from Waxhaw but the doctors here are so worth it, very knowledgeable and experienced. There's even a vet cardiologist Dr Sayer who will do her utmost to get the best outcome for her patient. I wish I had lived nearby n I would hv used them from the get go as my dog's primary care vet n I believe they would hv caught my Rocco's problem early on. I trusted his vet in Wesley Chapel too much n they missed the fact that he has bn developing DMVD with all his expensive checkups! I had to insist something was definitely wrong. I think he could hv lived longer had it bn caught earlier. Now, his life expectancy is much shorter for the damage has bn done. So, if u treasure your family member like I do, please check out CARE, Charlotte Animal Referral & Emergency. Read Less

I had a sick kitten that I took to the vet three times in two weeks elsewhere. I finally made it to Charlotte animal referral and emergency, and they were absolutely fabulous. They took their time, they have a great facilities, and they're the only ones who seem to understand the problem I was having. I felt like they genuinely cared. They kept kitten for emergency services overnight for several nights and constantly called to make sure I knew what was going on. I felt very cared for and would highly highly recommend!Update: picked up my kitten today, she is finally well! I am so thankful for CARE- they are amazing, they take their time, and they really care. WONDERFUL EXPERIENCE. GREAT SERVICE. And it's refreshing when someone else cares about you and your animals just like you do. HIGHLY RECOMMENDED. Read Less

I had a sick kitten that I took to the vet three times in two weeks elsewhere. I finally made it to Charlotte animal referral and emergency, and they were absolutely fabulous. They took their time, they have a great facilities, and they're the only ones who seem to understand the problem I was having. I felt like they genuinely cared. They kept kitten for emergency services overnight for several nights and constantly called to make sure I knew what was going on. I felt very cared for and would highly highly recommend!Update: picked up my kitten today, she is finally well! I am so thankful for CARE- they are amazing, they take their time, and they really care. WONDERFUL EXPERIENCE. GREAT SERVICE. And it's refreshing when someone else cares about you and your animals just like you do. HIGHLY RECOMMENDED. Read Less

Been here twice. Both times was charged for other things that were not the reason for the emergency. They had me waiting 4 hours. They take your dog and look for everything they can charge you. Do not come here Read Less

My dog was struck by a car on Old Providence and I immediately rushed her to Long's on South Boulevard, once stabilized they instructed me that she needed to be moved to the CARE facility. Once we arrived the staff rushed her into their emergency room and providing life saving treatment for her head trauma. The staff is extremely professional and I can't begin to thank Dr. Fauber and everyone for the attention and care they provided at our greatest time of need. When I read the other posts of people with bad or negative experiences you can't do anything but feel bad, since these are difficult and painful situations. The costs to me are insignificant since you will make money throughout your life, but only one special and unique dog. I cannot think of another clinic that offers so many services almost 24 hours a day. If anything ever happens to any of our animals we will not hesitate to take them directly the CARE facility. Thanks, Hunter, Angela & Dutch Read Less

I called beforehand and they gave me their honest opinion; it wasn't just about making the money for them. They were VERY friendly while I was there and had normal conversations with me. This type of atmosphere is perfect for whenever you're already in distress about your animal being hurt. Highly recommend. Read Less

Dang it, Gwen, why'd you have to get all squinty on a weekend? Regular vets aren't open on weekends! Our cat had a pretty mild (or so we thought..) case of conjunctivitis, which is just a fancy way of saying pink eye, and it started Sunday morning. We knew that this was something we should take care of sooner than later, so we found CARE via yelp and with no appointment, took Gwen in early Sunday afternoon. After checking in, Meagan came and helped us out relatively quickly and reassured us that bringing her in was the right thing to do. She took Gwen away to do an eye dye to test if the corneas were scratched (due to her messing with it) and to clean out the eye. About ten minutes later, the vet came in and told us that her eye "looked like it had hamburger meat in it" (gross.) but she gave us the rundown of what we needed to do.Meagan was awesome and gave us tips and tricks and showed us how to apply the medicine, and then sent us on our way! The cost was a bit steep at $90 for the emergency visit, but you know what? We were in and out of there so fast, the facility is clean and elegant, the staff was super friendly and helpful, and Gwen is on her way to fully openable eyes, so there's that. I think we all feel the same that we'd pay whatever it takes to get our kids back to health :) OH one last thing, they have snacks. They are not playing with their snack selection. Fruit snacks, Cheez-its, boom chicka pop, york peppermint patties, water and tea, and soda. Taking care of parents too ;) Read Less

We had to bring our cat here for a non-emergency vet visit since we were going out of town. The facility was very easy to find and extremely clean. The front desk associates and our nurse were friendly and put us at ease. There were snacks and drinks provided and comfortable furniture in the lobby. There was no one else waiting fortunately, so our total visit time was about an hour. The nurse explained everything they would be doing and reassured us that our fur baby was in good hands. I gave 4 stars because our doctor was short and blunt with us, and when you're worried about your pet, that's not what you need. It also took them a very long time to return him and get his medication to us. But overall, we would use them again if necessary. Read Less

Went with a friend to euthanize her long term and much loved little schnauzer suffering from cancer. The staff and doctor were wonderful and extremely caring, and the facility very nice. Thanks to CARE! Read Less

We brought our male cat Samuel to Care after he had several problems becoming backed up with bladder problems and needed surgery to correct the problem from happening again. They did amazing job and took even better care other him. They best part is they let us come see him while he had to stay there. Note it was like 2a.m. when I could get there. They where very friendly and answered any questions that we had. They are an amazing staff. Thank you for helping us get Samuel back to his happy loving kitty self. Read Less

C.A.R.E is such a wonderful place for your beloved four legged family members! Not only is the place clean and comfortable but all the doctors are extremely knowledgeable. I have had to meet many of them for my fur babies from specialist to emergency doctors they are so caring and treat my babies like their babies. In fact everyone that works there from the receptionist to the techs are always so friendly and caring.Tonight I had to go in and we saw Dr. Huang she was terrific!! I would not chose another place to go for emergency care or Veterinary speciality care! I will be telling all my friends about C.A.R.E for their animals as well. Read Less

Every vet ,tech and receptionist are truly committed to treating our beloved fur babies. We found out our little snickers has leukemia and we're treated promptly by Dr Campbell. He then came down with serious anemia which was treated by Dr Huang. This past Thursday he got sick again and Dr Huang diagnosed him with a splenic tumor which had ruptured causing massive bleeding in his abdomen. Dr Huang and Dr Fauber gave him surgery, and today we got to bring him home safe and sound! I don't think he realizes he had surgery!! Thank you everybody that has assisted snickers you have given us more time with our boy!! Read Less

We took our 11.5 yr old Vizsla to CARE on Sunday morning because she was acting very odd, wouldn't eat, panting and wouldn't lie down. I called the front desk and let them know I would be there in 15 mins. The front desk receptionist was so pleasant. She began our paperwork and adding us their system while we were driving. The tech came out a few minutes after we arrived and asked tons of questions, listened to our dog's symptoms and gave us a play by play of the exam they were going to do. After several hours of testing, we met with Dr. Hartman to go over their findings- a mass on her spleen- and she thoroughly reviewed our options with us and financial estimates. We elected to do an emergency splenectomy that evening. The techs and Drs. were great about keeping us informed and monitoring her in ICU for the 2 days post surgery. My dog has been in ICU before but with CARE, I felt like she was monitored much closer, the staff knew exactly when she had eaten/had her meds. I watched a few of the techs interact with other dogs in ICU loving on them and being supportive. We took our sweet girl home Tuesday evening and now anxiously await the pathology report. Dr. Hartman, Dr. Ellison and Dr. Ford were all extremely knowledgeable, up to date on her condition, very caring and thorough. If you have to visit an emergency vet, I would choose CARE. The facility and staff are top notch and I found their pricing reasonable. Read Less

The reception staff was so kind when I had to visit (nobody really wants to go there) Dr. Miller did some wonderful ear surgery on my mini schnauzer. I came running in with a bloody dog and they met me in the parking lot and said we will take her from here I was about to have a nervous break down and they brought me water to help me calm down. I had to leave her the night and they let me come into the back ICU unit so say goodnight, it was impressive - - it was like a full hospital set up, so I knew she was in good hands, they even washed her collar that was covered in blood, now that is attention to detail. I can't tell you how grateful I am. Read Less

Recently visited CARE with one of my dogs who was suddenly experiencing extreme facial/jaw swelling. Concerned it was caused by an allergic reaction or getting into something fatal, I quickly calling my regular veterinarian who referred to the emergency vet. Upon arrival,I was quickly checked in and he was taken for evaluation. After about 15 minutes, I spoke with the veterinarian who confirmed that it wasn't something too serious. I was so pleased with the thorough evaluation, the concern for my dog's wellbeing and the prompt attention even though I did not have an appointment. Although I do hope we can make it a while before needing to make an emergency vet visit, I would definitely trust this staff to ensure the health and care of my dogs. Read Less

Amazing, this was the closes open hospital I found on Google maps after having an accident with my 10 week old puppy late into the evening. The staff was so kind and attentive while I waited to see if my Castiel was ok. They even kept there cool and kept me up to date even after getting slammed during after hours. I felt very comfortable and felt like they truly cared for my dog and me during this traumatic time, and having to leave him over night for observation. They truly understand dogs are family and the pricing was very reasonable!! Thank you for taking care of my little Castiel, his sister's are very happy his back home!!Read Less

A week ago I had to make one of the most painful decisions out of nowhere. I had no warning or notice my precious dog was so sick. I was referred to CARE by my girl's regular vet at 10am Friday and by the time we got to CARE at 11am for an ultrasound they immediately took my baby back and kept us updated and by 12 Dr. Ford was delivering the most horrible news any pet owner can get. Dr. Ford had just met me and my precious girl Alice not an hour earlier and from the second we arrived she kept us updated until she told us what we were facing without giving any false hope but not being harsh. That day I had NO idea I would be leaving without Alice, something just 2 hours earlier I couldn't have even fathomed but Dr. Ford and the team there were EXTREMELY compassionate and sensitive and reassuring until Alice's last breath. I mean Dr. Ford didn't even know us, she didn't even know my dog and helped me get through truly the worst day of my life. I cannot thank her and the staff enough for everything they did that day. They even made arrangements so we got Alice back in a beautiful urn not 24 hours later. I am so thankful for Dr. Ford, Alice was the most special dog ever, and without a doctor like Dr. Ford, I cannot imagine how much more tragic that day would have been. Thank you so muchRead Less

My boxer had a splenectomy and required overnight monitoring. After my normal vet told me about CARE, and that one of his personal dogs had just been there for observation, I had high hopes. I was not disappointed. We arrived post surgery and was immediately shown into a private exam room. The receptionist came in after 10 minutes and profusely apologized for the wait, stating that 2 emergency cases had just come in. 15 minutes later the vet tech came in and sat down and listened....taking copious notes about my dog's history, his normal daily routines, his previous surgeries, etc. I felt like she truly WANTED to be there. That she truly cared and wanted to get to know my dog. The Doctor then came in, and did the same thing. She was so compassionate, so eager to learn about my dog....no detail was too small. She answered all of my questions, and made me feel like they were all relative (even though I am positive some of them sounded crazy) They then took him back, gave him an exam and got him settled in. The vet tech then came back in the room and gave me a low end and a high end quote for the anticipated stay. She then offered to take me back to see my baby and to give me a short tour of the facility. In all of my years of being a pet owner, this was an absolute first. I was impressed. I was able to provide his personal bed, to make him feel more at home. I then was allowed to come back later that night to check on him. (Again, something else I have never experienced). 6:30am the next morning, the Doctor called me and gave me a very thorough update about how he did during the night. What his demeanor was. How much he slept, when he went out, etc. she encouraged me to visit and call throughout the day for updates. And I did. And each interaction was only better than the last. From drop off, to pick up....and everything in between, I never felt pressured, I never felt like I was asking a dumb question, I never felt like I was a bother for calling to check on him. The only thing I felt, was gratitude, that I was in the exact right place! The last thing I will say - is that they request that you pay the low end estimate when you drop off, which I did. To my surprise, when I picked him up, I was informed that the total was actually cheaper than they charged me - and that I would be receiving a refund for the difference. How amazing is that? Bottom line - after interacting with 3 shifts of people - I have the utmost trust in this establishment. And while I hope not to see them for a while, I am thankful they are there. I would 100% recommend this business to anyone without hesitation.Read Less

Our boxer, Beans, is currently being treated at Care under Dr Campbell and technician Steven's attentive care. This acronym of its name CARE has truly describes our experience. Obviously, this could be an extremely difficult time with Beans' devastating diagnosis of stage 5 leukemia, but both Dr Campbell and Steven have made it so much easier for us and even more importantly for him. They take their time explaining in layman's terms to us Beans' progress with managing his disease and everyone on the staff are professional and incredibly friendly. Their bedside manner can only be summed up by their patient: unlike his reaction to past vet appointments for usual check ups of an occasional nervous twitching and shivering, Beans actually gets excited when he enters the facility. We are so grateful to have our beloved pet in their care. They will help make the rest of his life as fruitful as possible and do it in the way that a loving owner can only hope for. If you are in a similar situation as we are, do not walk, but run to this wonderful place where revolutionary science and incredible kindness are both housed to help your family and your loved one! Read Less

CARE has been treating my doxie mix, Poubelle, since Labor Day week, when she had to have emergency surgery for a ruptured disc. Turns out she had more damage than expected and after months of therapy will not regain use of her back legs. Dr. Dvorack and the staff have been nothing but kind, skilled, loving and generous with us. This has been a very difficult situation, magnified by caring for another terminally ill dog. CARE has very much cared for me as well as my sweet Poubelle, whom they treat as one of their own. I cannot recommend them more highly. Read Less

Can I give 20 stars??? Really, I would if I could!! Charlotte is lucky to have you all here. We will never go to another emergency or specialty clinic as long as we are in this area. Not only beyond fantastic vets, but amazing techs and office people! We will be happy to refer as many people as we can your way because of the great care you all give to the dogs and their owners Read Less

I had heard great things about this practice before being referred here by my vet. We dropped our little chi off early in the morning for diagnostics and told the vet would call me about mid day with results from the tests. Finally, after hearing nothing I called about 3:45 and was told to come pick my dog up by 4:30. When I walked in the door I was immediately asked for the payment with no explanation yet as to my dogs condition. The receptionist was very unfriendly and rude. I was put in a room where a vet tech came and spoke to me about my dog. I was told the vet would "call me later". The vet tech was extremely nice and caring; however, we had a totally different expectation from this appointment and frankly, I feel that this isn't acceptable. There was a problem with my credit card that was being resolved and the receptionist came into the room interrupting twice for ID and other things that clearly could have waited until my appointment was finished since i literally had to walk past her to leave. I'm pretty sure I don't look like a common thief that would have run off without paying but I guess if that's the most important thing - then her behavior would be acceptable! Very sad that this was my experience!Read Less

I went to Dr Campbell for a specialist opinion . My 11 year old black lab has masses in her spleen and liver. Dr Campbell was wonderful. She reviewed all blood work, ultrasounds, and records which my vet had sent over to CARE. She shared her expertise in discussing my options. I never felt rushed as I went over my list of questions. I left having felt I made the best possible decision for my sweet dog. The facility was clean, welcoming, and all staff kind and professional. I would recommend CARE to anyone needing expert care for their furry family. Read Less

Went here for an emergency visit this week. The staff are all wonderful and kind, including Melissa and Anna at the front desk who were very helpful and caring. The vet techs were great and took us to the back so that we could spend time with our dogs. The vet was knowledgeable and compassionate and the final outcome for our dogs turned out with a happy ending. I would definitely recommend taking your pets here as they treat your babies like they are your own. Bonus that they are open 24/7! Read Less

This place is amazing. Back in June I had to make one of the hardest decisions of my life and put my dog down. They were amazing how they handled the process of getting her cremated for me and sending me flowers and a cute dog heaven book. Everyone signed the book and it just truly made me feel like they were more than just running a business. GG touched their hearts too. I highly recommend them. Read Less

Don't take your animal to this facility.  The Emergency Vet, JP, was incredibly insensitive. She intentionally tried to frighten me by telling me I should be worried because my dog's urine was red alluding to blood being in her urine.  Later I found out that my dog's urine was discolored from the medications the veterinarian began administering the day before.  She either intentionally tried to intensify my worry or is stupid..  CARE put my dog on medications that weren't appropriate for dogs with her condition.  CARE admitted that my dog needed an internist, but they did not have one available that week, yet disagreed with me when I asked that they discharge her so I could take her to an internist. Thank goodness I took my dog away from this place as they had her on the wrong medications for her condition. CARE clearly needs to pay for the big beautiful well-staffed facility so they said my dog needed emergency care target than being home with her family. My dog is much better now.  We won't ever take another one of our animals to CARE. Read Less

I couldn't have been more happy with the service provided by care. It's been a little over two months since they helped our little Harley girl. Not only were they so efficient but they made us feel so comfortable leaving Harley in good hands. I highly recommend them, Dr Pascarella (Emergency Doctor) and that weekend staff saved our little girl. Read Less

My cat was having severe nasal congestion and began mouth breathing. He was put in oxygen immediately and triaged. The staff were very kind and thorough and the price was shockingly LOW at checkout. The waiting area was very comfortable. So grateful to have C.A.R.E., the best 24 hour option in our area. Many of my pet sitting clients have raved about this facility and now I understand why! Read Less

CARE is an awesome 24-hour facility.  The entire staff care deeply about animals.  Friendly, courteous, professional, competent.  Nice, modern facility.  Highly recommend! My dog was vomiting and had diarrhea for past two days and was not improving.  I moved to Charlotte six months ago and did not have a regular vet yet and it was over the weekend.  They took Peanut in immediately.  I saw Dr. Dodson and she decided to do blood work to see if there was anything serious going on.  Everything they were doing was explained thoroughly and I was given the financial estimate upfront.  It is expensive (as can be expected for an emergency room) but doesn't seem out of line compared to my experiences in the past.  They can read the blood work on-site (wow!) so we got the results immediately.  Her blood work was good so she got some meds and a subcutaneous IV for dehydration. Read Less

There is no way to give a negative review. I brought my dog in at 11pm believing it was an emergency. He sat there for twenty hours before seeing a surgeon as he was deemed not an emergency and there were scheduled surgeries all day (which I was not informed of or I would not have left him.) and pets considered more critical. The surgeon after twenty hours took a look at him and he immediately died of a stroke. Never never leave your pet if he is not a priority. This is my fault I left him there that long. Read Less

I was 2000 miles away studying in a different country when I got the call about my 1 year old Great Dane having to be rushed to CARE after presenting with a heart rate of around 300bpm and in cardiac arrest. The staff at CARE are amazing, compassionate, and I would recommend them to anyone. Dr. Sayer is the most caring veterinarian I know and an amazing cardiologist. So far my baby girl is doing well, still in ICU, but alive and I have the amazing tehnicians, receptionists, veterinarians, and staff of CARE to thank for that. Read Less

The review is long over due. I could give them more than 5 stars, if I could. We moved from New Jersey and go to Red Bank Vet Hospital and used to to the top notch care. After moving to Charlotte I am still searching for a great vet. But for emergency this is where I would take my pets. They saved my Golden's life last year, please read my post about Long Animal Hospital( totally incompetent). Dr.Dvorak and their staff is amazing,facility is top notch. They handle all the difficult cases. Wish they open non emergency as well. Thanks CARE for everything you do for our beloved pets. Read Less

I cannot say enough good things about this animal hospital. Yesterday we had to euthanize our shepherd who we have had for 12yrs. The staff at this hospital brought in blankets and food, (Vienna sausage with tasty canned food, in one bowl, and pepperoni pizza in the other. What a great last meal for our family member), whilst we waited for other family members to arrive. This meant a lot. They were kind and compassionate, during our difficult time. They really care about their patients. I would recommend this hospital to anyone. We were taken aback by their service. They made it easier for us to say goodbye. 5 stars. Thank you to all of the staff that helped us. Read Less

Prefix this by saying I have never written a review before. Been compelled after a great experience, but never lingered long enough to remember to do it. This time I had to. We are so grateful for the care our dog received here. Completely exceeded my expectations. Everyone from front desk staff, to the surgeons who came in the Saturday before Christmas to operate on our little guy- all were incredibly kind and knowledgable. A technician there made our dachshund a sling to help him post op. It has been SO helpful. They call to check on your pet, and give detailed recommendations and instruction post op. Last but not least, they were completely transparent with billing and upon doing my own research, they were incredibly reasonable. Why not take your pet, a member of your family, to this A++ facility!Read Less

The staff is great; extremely knowledgeable and caring.  Our first experience there was for an MRI for our basset.  Dr. Fauber walked us through the process and the results, even showing me the MRI and telling me exactly what they look for.  I really appreciated her taking the time to do this and answer all of my questions, and I really felt like she cared about my dog as if it were her own.  Each subsequent visit has been just as positive.  The facilities are also very nice.  I've found their costs to be reasonable, and the expense is definitely worth the high level of care your pet receives here.  Highly recommended! Read Less

I came home to find my 30 pound dog ate about 4 ounces of semi-sweet chocolate while I was out and earned himself a night in the animal hospital. The team at CARE took outstanding care of my precousious pup, even taking the time to hand feed him because he, "didn't like the bowls." You can tell how much everyone there truly cares for animals. The team there also does a great job in taking care of the owner and helping you anyway they can (including complementary drinks and snacks, which may seem small but is so great if you've had to miss a meal because of the emergency). Thanks again to the wonderful team for taking such excellent care of Baxter! Read Less

All the staff including vets, techs and office staff treated us with care and respect during a difficult process.  Our pooch went through surgery and difficult recovery and they were there every step with us.  Every morning Dr Drvorak or Dr Pascarella called to give us an update and explain the process.  I really don't think our little Putts would be alive if not for CARE.  They gave him the best care possible.  Thank you! Read Less

I am so excited that there is a choice in emergency veterinarian care in Charlotte NC. This weekend was my family's second experience with the clinic. Our first visit was my daughter's cat and the second was our dog. The care and concerns were outstanding from the receptionists, the techs, and the doctors . They keep you in the loop every step of the way. Read Less