Compassionate Care Veterinary Hospital Of Charlotte

Just as the name implies, these people are compassionate. Dr Johnston and newcomer Dr Webb are top notch. Everyone knows me and my furrbabies by name and they always remember what's going on with the dogs. They follow up with a phone call after every visit and when (most recently) one of my dogs had an allergic reaction they answered all my questions thoroughly to get him on the mend. I love this place and I recommend everyone I know with animals to come here. Read Less

Compassionate Care is exactly what you get! I love all the staff here! Everyone is knowledgeable and provides detailed explanations of everything. They provide pricing before services are completed, so if you don't like the price (like several other reviewers have complained about) then you don't have to commit. The best vet and service I have ever received and I will never go anywhere else. Both Dr. Johnson and Dr. Webb truly care about the animal they are caring for! Great follow up, great personable service, and amazing relationships. The receptionist staff is also wonderful and always very kind and supportive. Best vet I have ever been to. Read Less

First I would like to say the name of this place needs to be changed IMMEDIATLY considering NOONE in the office was compassionate. Dr. Johnson NEVER called to check on my very ill 20 year old chihuahuaA very rude man called me instead. He also made very derogatory and untrue statements in her records that I requested to take her somewhere that was a little more "with it". I would not recommend ANYONE to go to this facility unless you want to be broke. Read Less

I brought my cats in for an eye infection. the entire time I was with the vet I truly believed that I had to be in some type of game show, because she didn't seem to know much about what she was telling me. I see someone left a review regarding the bad vibe and how she seemed like a phony, that would be the perfect description if I had to put it in words. Read Less

I love the staff and loved the affection they gave our boxer. I love that they have rescued cats and gave them a home right in the office. I do wish they would come down on their prices a little but it is worth the money. Read Less

We've been taking our high maintenance pups here for many years. I can't speak to their prices, because I've never comparison shopped. But we've always been so happy with them; I've never felt the need. Dr. Birch is our main doctor and we love her. Last time we went in we saw Dr. Hendren and loved her too. Docs, vet techs, front desk - everyone here is great. Another thing I love about them is they are email capable. I can email them a question, a prescription request, whatever - they always get back to me quickly. High maintenance dogs are pricey, but at least I leave here feeling my money went to people I like & who appreciate my business! Read Less

Abosultey wonderful!!! The man who initially helped our pitbull was great. They made us comfortable, and showed our dog so much love. Close to closing they still helped my baby and made sure he had all the things he needed with stiches and all after hours. I will take all of my animals there. Great people to care for our animals and give us everything we could ask for and more. Read Less

We absolutely love Dr. Forbes. She has been so helpful for all our needs. Every time we come in we are treated like family. They never over charge and a lot of times you can get prescriptions much cheaper from here then the pharmacy. We highly recommend bringing your loved ones here. Chapin & Chris Read Less

Called today because my cat is in severe pain with an abscessed tooth and the lady on the phone was like: oh we don't do surgery on Friday or sat sorry. That was it, no referral to another place. Asked if I wanted another day. My cat can't wait that long!!!! Read Less

I took my dachshund puppy to her first visit and it was a great experience. It's obvious that the entire staff loves animals. Dr Burch was wonderful; I think I got everything you need to know about puppies and then some. Her tech (Kaila I think?) was also extremely knowledgeable. I had used this practice years ago and considered trying somewhere else since all the staff had changed but I'm so glad I didn't. I'm happy to have such a great place to take my little Penny for all her medical needs. Read Less

I love everyone at Compassionate Care! I can't think of a more appropriate name for this clinic! Dr. Birch, AND the vet techs, were always so loving to my cat, Red. When Red was diagnosed with a tumor in his abdomen, Dr. Birch kindly walked me through his treatment options, with a focus on quality of life. She never once pressured me to choose the "latest-and-greatest" technology or other expensive treatments. Her guidance resulted in eleven months of quality life for Red, more than I had ever hoped for. And when it was time to let him go, Dr. Johnson was the one assisted us (Dr. Birch was on maternity leave). She was so gentle and caring! She brought Red a pillow to lie on, and fed him lots of kitty treats. Then, after he quietly passed over the rainbow bridge, she let us spend as much time as we needed to say goodbye. It was the best euthanasia experience I have ever had. I want to also give kudos to the office staff. They always took the time to converse with this nervous mother of a sickly cat. I also had pet insurance, and they always processed my claim forms both quickly and cheerfully.. And let's not forget Marilyn and Monroe, the office cats! Marilyn is always ready and willing to let you stroke her fur, whether it's to quiet your nerves or just to say "hi!" Monroe? Well, it was fun to pull up in front of the building and see him staring out the office window at you! I'm sure he's saying "Welcome, welcome!" when he sees you! LOL! I wish I hadn't had to move away. I was looking forward to a long history of compassionate care for all of my fur babies, present and future! I wish them well and highly recommend them to anyone who desires "compassionate care" of their pets!Read Less

I love everyone at Compassionate Care! I can't think of a more appropriate name for this clinic! Dr. Birch, AND the vet techs, were always so loving to my cat, Red. When Red was diagnosed with a tumor in his abdomen, Dr. Birch kindly walked me through his treatment options, with a focus on quality of life. She never once pressured me to choose the "latest-and-greatest" technology or other expensive treatments. Her guidance resulted in eleven months of quality life for Red, more than I had ever hoped for. And when it was time to let him go, Dr. Johnson was the one assisted us (Dr. Birch was on maternity leave). She was so gentle and caring! She brought Red a pillow to lie on, and fed him lots of kitty treats. Then, after he quietly passed over the rainbow bridge, she let us spend as much time as we needed to say goodbye. It was the best euthanasia experience I have ever had.I want to also give kudos to the office staff. They always took the time to converse with this nervous mother of a sickly cat. I also had pet insurance, and they always processed my claim forms both quickly and cheerfully.. And let's not forget Marilyn and Monroe, the office cats! Marilyn is always ready and willing to let you stroke her fur, whether it's to quiet your nerves or just to say "hi!" Monroe? Well, it was fun to pull up in front of the building and see him staring out the office window at you! I'm sure he's saying "Welcome, welcome!" when he sees you! LOL!I wish I hadn't had to move away. I was looking forward to a long history of compassionate care for all of my fur babies, present and future! I wish them well and highly recommend them to anyone who desires "compassionate care" of their pets! Read Less

Went with a friend who brought her dog in for the first time. Neither of us were impressed at all, the vet seemed like a total phony, and we both got bad vibes. Wasn't impressed with the front desk staff either, especially one of them and don't recall her name, only that she was like 30-something and had blonde hair. Also found them to be overpriced. Read Less

While I was there for my very first visit, they killed a cat who came in for an infected nail. With my dog, she couldn't find his pulse. The vet obviously didn't go to veterinary school, so please, do your pet a favor and DO not go here. At least they'll be alive.Read Less

I was so impressed with this place! Its so friendly and welcoming and got us in same day when my dog was not feeling well after a stay at a kennel over Thanksgiving. Fixed him right up and not overpriced. The dr had some suggestions for medication for his anxiety and followed up with us. Really clean and professional. Lots of parking, no waiting! The vet tech, a younger bearded gentlemen just scooped my dog up and took him in back for tests. Normally my dog would lose his cool over a stranger grabbing him but these people are pros. He just looked at him like "ok man I guess we are going back there.." definitely recommend Read Less

These are people that truly care. They go above and beyond for you and your furry families. I'm so grateful that when we moved here we chose them. Even before we were patients, we had an episode where our chihuahua hit his head early in the morning and we just stopped in on our way to an emergency vet when we noticed they were open. They checked him out, (despite their busy morning schedule) and we left knowing that our dog was okay and what to watch for. We just lost a really amazing dog yesterday. They (especially Dr. Birch -formerly Dr. Hessey- because he was her patient) absolutely helped us get an "extra" 3 weeks of really normal, happy, quality time with Mica... despite his cancer. I couldn't ask for anything more than that. They all sincerely grieved with us when we had to set him free. They have gone above and beyond the call of duty for us over and over and over. Everyone there is absolutely great and wonderful and invested in their patients. I'm so glad we have a vet we can trust with our precious family pets. Every one of those vets at Compassionate Care has helped us tremendously in person and many times over the phone at one time or another. And their staff is top notch.... from the front desk to the vet techs. If you're in the area, I would highly recommend them!Read Less

On September 4th 2015 I placed a call into the office of compassionate care due to a refill for flea and heartworm medication being denied from their online store. I asked the receptionist why this request was denied, and she said because she is due for a heartworm test in October, I kindly asked why I wouldn't be able to get at least this months supply. She replied well we can do that and for October but that's it until she gets her test done, in a very snarky short manner. I replied that I am considering taking my dogs elsewhere, she then said okay. Not once during this whole conversation did she offer to set up an appointment, or place the order for the 2 month supply she said I would be able to get. I have been taking my dogs there for a little over a year, and I don't feel like they know what customer service is. I would not recommend anyone go to this veterinarians office.Read Less

Dr Johnson and the whole staff at compassionate care are great! Dr Johnson has identified and helped get under control a pesky allergy issue my dog Max has to finally get him in his happy place! We have been taking our animals here for the last few years and from the front office to the Dr's the entire staff has been amazing. Thank you for all you do for our fur babies and for us! Can't say enough good things.. If you are looking for a great vet that treats you and your animals like family you have to come here!Read Less

My first experience with Compassionate Care Veterinary Hospital of Charlotte was outstanding! Our little miniature Schnauzer Tucker had been vomitting for 7 days (on day 5 he vomitted up a good amount of a dog toy rope that our younger dog must have "deconstructed"), and our "home" veterinary clinic (whom we love) referred us to Compassionate Care when their xray machine was being repaired. From the moment we walked into the veterinary hospital, we were greeted warmly and made to feel welcome. Everyone expressed genuine concern for our sweet dog, and we knew we were in good hands. The xray tech Emily was wonderful. It was obvious that she adores dogs, and Tucker was immediately comfortable with her. The office administrator asked if I wanted to go home for the hour they would be keeping Tucker for the second set of barium test xrays. When they were finished, I was promptly called by Dr. Hendren, the attending veterinarian. She was just as wonderful, asking if I wanted to see the xrays. She had been in touch with our vet concerning the xrays (knowing that if surgery to remove any blockage was required, Tucker would be transferred back to Matthews Animal Clinic for the procedure). Dr. Hendren and Emily had already sent the xrays to our vet at Matthews Animal clinic, and she explained that she believed Tucker did not have a blockage remaining (the rope most likely caused the initial problem and then created irritation in his stomach which led to more vomitting). However, she graciously deferred to our vet for the final decision. Additionally, Dr. Hendren advised that I return the next afternoon (24 hours later) for follow-up xrays to be sure the barium had been fully processed. We did so, and she was elated to show me those xrays as well, while still graciously deferring to our vet for a final diagnosis. Emily burned a disc with the xrays for us, and our vet talked with us and confirmed that he agreed fully with Dr. Hendren's diagnosis. Tucker did not have any remaining obstruction, and he would be fine. To top it all off, one of the xray techs that second visit came out to the waiting area to ask if they could clip Tucker's nails while he was being treated, and two days following that visit Dr. Hendren left a voicemail checking on him and wanting to make sure he was doing well. Wow! We truly could not have asked for a more professional, compassionate or attentive staff than those we encountered at Compassionate Care Veterinary Hospital of Charlotte. I highly recommend them, and we will always be thankful for their intervention when our little "furry baby" was sick and needing medical care. Read Less

Absolutely amazing- I swear I will never go anywhere else. I went in today with my two baby rats, one with an abscess and one with respiratory issues. I was a little nervous because I know vets don't always see rats often, and they're only 18 weeks so they're still very young. EVERY one of the staff members was enthusiastic to have us as patients. The doctor and her assistant we're loving and patient with my babies. They allowed them all the time they needed to calm down, as it was their first vet visit and were very nervous. They pet and played with my rats, even baby-talked to them like I would! They were so kind and gentle, and I ant imagine getting the same experience anywhere else.The facilities were quaint and clean, not even an ounce of pet fluff to be seen! They have a comfy little couch in the vet rooms even! And I really can't speak more highly of the staff. They were all so cheerful and polite and helpful. So so happy I went here! Read Less

They were quick and they are nice people but their prices suck. Went in for a fecal sample on a kitten and one little dose of de-worming (that only covers two types of worms) and came out with a charge of $130 something. It didn't even include the vaccinations or the other de-worming medicine that I originally went in for.I checked another vet invoice from a visit to another vet office in the area for a kitten that my mother has and it was $97 for everything that I got here PLUS the vaccinations, chlamydia protection, and the full de-worming treatment.Basically, it's like any other small indie place, they don't have bad service and it's a nice little place but they charge way too much for too little.And on a side note, there was a person checking out ahead of me in the waiting area who was also befuddled about the price. I should have taken that as a sign and left before they had my card. Read Less

I am grateful to have Dr. Hessey and the entire staff at this clinic. My sweet Kipper went here for over 10 years, our sick baby puppy we lost came here, and now our fun wonderful Otis comes here. They are always so wonderful and patient with my many questions and concerns. Thank you all for loving my furry family members. Read Less

So sweet and caring and compassionate. And that's for the owners, they're even better with the pets! So glad I've found a vet that's more interested in the health of my puppies and not my checking account!The ENTIRE staff is courteous and polite and super sweet, even with difficult situations. If you're looking for a vet with a staff that truly loves animals, look no further! Read Less

Dr Johnson and the staff are rock stars. They treat all my furbabies with compassion and care. They take time to explain everything to me and answer all of my questions! This is a great vet hospital for all your 4 legged family members. Read Less

I am very grateful for the love and care my Schnauzer is given at Compassionate Care, Dr. Johnson is awesome, as well as the staff. Being new to the area I am happy to have found a hospital, Dr, and staff who obviously love their patients and give them the best care. Cost is very reasonable as what's best for the pet seems to be priority.Read Less

I do not have enough wonderful things to say about the staff and doctors here.. they are so amazing and caring..if you don't bring your animals here you are making a mistake! Truly loving , informative ,kind... good people !! Read Less

Everyone who works here is so dedicated to their job and you can tell they enjoy it. This is the only place I'll take my cats now! I know they're in good hands and will be treated like family. They still check up on my cat who was in for surgery a couple of months ago. I love how much they care about the pets that come through their doors. Read Less

Believe it or not for once the name fits. also do keep in mind that 4 stars from George R. equals 7 or 8 stars from most Yelpers. This is a tough one, often when you visit a vet it's for sad reasons, which was the case for this visit. Big C, really sucks.  We first went to this vet because it was close by, then we've been back because the vibes are really really good. Both the vet and her assistant have INCREDIBLE DOG SIDE MANNERS. Between my rescue dogs and my parents adoptive pets I've been seeing vets all too often over the years and the norm always is ... LET ME OUT!! Let's go home now, now? I'm scared ... now? now! Let me climb on your lap! At this clinic rather than picking up the beasts to place them on a table both the nurse and the vet get down and dirty on the floor and the dogs love it!!  Check out the photos of Nana my Yellow Lab during her examination, and no they're not staged. I can't say from a medical aspect that this doc is better or worse than another, but other than making both Nana and Charlie ( Shepherd/Airdale +whatever mix)   incredibly comfortable she also definitely gave me the impression of being totally competent. The practice is run very professionally, the exam is $50 then everything else runs up a la carte, which I was presented with ahead of time. Yeah this can run into some serious money but I don't think their prices are excessive overall and the advice that I was given on the best course to take has been very down to earth and sensible so far ... unlike some Animal Hospital in West Palm Beach that pretended to give a damn and proceeded to try emptying my bank account because my mothers cats had .... fleas! Sorry that was then. It's an old building, but it's clean and freshly painted and although it's on Monroe  rd. there's nothing dingy or dreary about the practice itself.  I don't know about cats (yet) or little dogs but I definitely recommend this practice for treating good sized dogs. It seems to be pretty busy but not so that you can't get an appointment  for the next day if need be or to make serious follow up calls. Pretty impressive overall. Read Less