Monroe Road Animal Hospital

We moved to Monroe recently, along with our pet cat. She was 19, and an integral part of our life. She unfortunately became ill and was unable to eat or drink. We decided to take her to Monroe Animal Hospital.  They explained all of our options, but for a 19 year old cat the cure would be worse than the disease. Reluctantly we decide to put her to sleep. The personnel at Monroe Animal Hospital could not have been nicer or more gracious. The process was as calm as that process can be, with the vet explaining to us what was happening the entire time.  We were then allowed to spend as much time with her as we needed. As difficult as this was for us, the staff at Monroe Animal Hospital was truly understanding of our feelings. They even mailed a sympathy card to us the following day. A very nice touch. I would highly recommend Monroe Animal Hospital to anyone with a pet. They care about your pet and you. Read Less

Thank you for the excellent care for my dog Olivia. After starting a dog fight that she did not win, I did not think she was going to make it. If it was not for Dr Davis I do not think she would have survived. Thank you !!!! Read Less

My sweetest baby died about 3 weeks ago and all I can think about was how the vet treated me in those critical moments. She was a 5 year old Golden Retriever, Named Georgia. Georgia had been sick the entire month of March with which I brought her to the vet 3 times. She was not eating, vomiting, excessively drinking water and urinating, and more (clearly something was not okay). Every time I would explain she's not okay, I received a "no she seems totally fine to us." Fast fo...Continue Reading Read Less

My sweetest baby died about 3 weeks ago and all I can think about was how the vet treated me in those critical moments. She was a 5 year old Golden Retriever, Named Georgia. Georgia had been sick the entire month of March with which I brought her to the vet 3 times. She was not eating, vomiting, excessively drinking water and urinating, and more (clearly something was not okay). Every time I would explain she's not okay, I received a "no she seems totally fine to us." Fast forward to the third vet trip where an outside vet did an ultra sound and said her kidneys were enlarged and she needs to be seen immediately. After lab results, I was seen by a Monroe vet who said "her kidneys levels are a little abnormal. We'd like for you to take her to CARE for an overnight visit." That's it. The severity was not explained to me and they sent in a tech to ask what option I wanted. I REPEATEDLY asked to talk to the vet again because it all of a sudden felt more severe than what she had said. A different tech comes in and I have to ask AGAIN to talk to the vet. Finally after 4 attempts the vet comes in and I, yes myself, have to probe to understand what is going on with Georgia. I asked if it was kidney failure and if Georgia could die. Only then did she say yes. I have never felt so disrespected in my entire life that my baby was dying and she didn't outright tell me how severe this truly was. I did my part by bringing her to the vet 3 separate times in a months span. Georgia attended the CARE emergency vet and died 3 days later of leptospirosis. Had it been caught when I brought her to the vet the first time, all she would have needed was antibiotics. Monroe never called me to check in and see how she was doing or call to offer their condolences. They sent me a card with a PRINTED piece of paper expressing their apologies. If you've ever lost your child, you'll understand that a printed piece of cutout paper feels wildly insincere and does more harm than sending anything at all. Overall, I am extremely hurt by how the vet handled my entire situation and made me feel during the lowest point of my life. I lost my best friend, my child, and they didn't seem to even care. They refused to be open and honest and provide support when she was dying. They didn't catch this and Georgia is now gone. Beyond all else, I understand sometimes things can't be caught, but the way I was treated continues to weigh on my chest. Had i brought Georgia to a different vet, she may still be with us today. And even if it couldn't have been detected, I'm sure they would have treated me with more respect and honesty. P.S. CARE emergency was everything Monroe Rd. Was not. The vet was incredibly honest and sincere. They took care of Georgia with white gloves and did all they could, but it was simply too late. When Georgia passed, they sent me a book "When Dogs go to Heaven," and each person took time to write a message in the book. This is how you should be treated in the most difficult moments of your entire life.I did not write this review immediately to ensure I could reflect on my emotions and write a truthful review. Read Less

They helped an injured wild rabbit for free. This was my first experience with this hospital and am beyond impressed. I found an injured rabbit who was still alive but couldn't move his back legs. I could not find anyone to help. I called sooooo many places. Finally someone recommended Monroe Vet. Unfortunately the rabbit broke his back and had to be put down. But they did it for free and helped save this little animal from hours (possibly days) of continued suffering. Read Less

This is a top notch veterinary practice! Dr. Widay, Dr. Davis and the entire staff at MRAH have been taking care of my animals for many years and I wholly trust them. They are knowledgeable, caring & patient, with both their animal & human clients, and very conscientious when it comes to providing the best quality of care within your budget. This team has been with me through chronic kitty renal failure management & ultimately euthanasia; the euthanasia of several other compa...nion animals; NUMEROUS & VARIOUS surgeries on my pit bull Roxxy; patched up several foster dogs after fights; and helped me save so many foster puppies that I can't keep up. If you want to provide the highest quality veterinary care to your babies, then you'd be remiss in going elsewhere. Thank you MRAH for all you do for the animals! XOXOX Jennifer, Roxxy, Ari & Ajax, etc., etc. . . . . :) See More Read Less

They have taken the best care of my grouchy old man Brew, made room when I needed to come in unexpected, and genuinely showed compassion in any situation. The doctors always provided honest feedback and information on how I can better care for my pets. The staff has always been warm and welcoming even through the difficult times. I was lucky to have been recommended I visit Monroe Road Animal Hospital and I’m sure anyone I recommend visit will feel the same! Read Less

I've always been impressed with the care at Monroe Road Animal Hospital. The front office staff are always friendly and excited to see my dog, which immediately puts her and I to ease. The doctors answer all my questions. The front office staff have been able to consult over the phone when I wasn't sure if I needed an appointment. I now have a baby, and I'm always touched how the office goes out of their way to hold doors for me and/or offer to walk us to the car when they see me with the baby carrier and the dog leash. I would highly recommend Monroe Road Animal Hospital if you are looking for a vet. Read Less

Frankly, I am not easiest person to please, because I only love a place that offers quality service and Monroe Road Animal Hospital does just that. To begin the staff is incredible! I mean everyone was so patient and extremely understanding. I had a puppy with a lot of anxiety, but they were very patient with her. They took the time to let her calm down and didn't force her to anything she wasn't ready to do. When it was her first time there, they even recommended we come back to visit. To let her get accustomed to being in the new environment. They were always extremely understanding, and they really did their very best to help in any way possible. Especially, Reasie at the boarding facility they have next door! She kept her word, and did her very best to ensure we got to the right people to get the help we needed. And I deeply appreciate the level of care and sincerity she put forth to help us. Not only that, the vet herself called to find out how the puppy was doing under the medication she prescribed. So you see, everyone there really puts an effort in offering the best the care possible. Read Less

I can't thank the vet techs and vets here enough! Almost a week ago I brought my sick kitty in, and I was terrified of losing him. Everyone was so kind and helpful. Thankfully, my kitty ended up being ok, and after almost a full week of antibiotics he's back to his happy, sweet, loving self again. These folks are great, and you can really tell how much they all love animals. Read Less

I just want to say thank you so much to all the staff at Monroe Road Animal Hospital for taking such good care of my Little Cilla and Lucy. I was a first time customer with a sick dog and needed to come in asap. They were more than happy to take us in quickly and treated us like we were long time customers. The front end staff, vet technician and doctor were so amazing. They made us all so comfortable and you can tell they genuinely care about the welfare of your animals. They are also reasonable priced and won't throw a bunch of things you don't need at you. And the courtesy call the next day was top notch. I really recommend this clinic to all Charlotte locals who want loving care of your precious fury babies. Read Less

I took my little rescue dog there for an exam this am.  He is a dog I had fostered for a year and a half and the previous owner took him back and then returned him to me this April.  He is showing some potential orthopedic issues with right hind leg   or hip, but I am on VERY limited income and have several unaddressed health issues of my own.  This little dog is so precious to me and I wanted a professional exam and opinion.  Dr. Widday was very competent and did not press to go the whole 9 yards with xrays at this point-since he is ambulating well and not showing signs of pain.  I have that option if things worsen but the preliminary did not reveal any urgent orthopedic issues.  Their prices are very reasonable for this Charlotte area and I think she is a good vet who has a very nice personality with clients.  (I use SpayNeuter for his preventatives,etc but they are not yet a "full service" vet that treats all illnesses.)  Dr. Widday was very amendable to that when I told her that they are my main clinic for the services they provide and said I could use her clinic for health issues like this one.  (Some vets get angry if you do not use them for ALL services)  I also like that this is a small clinic , so the personal touch is there with a continuity of care.  I highly recommend this vet clinic. Read Less

After going to a different animal hospital called 'Animal Medical Hospital & 24 Hour Urgent Care' that was just down the road, I was charged $260 just for steroids and antibiotic pills for my cat's lip ulcer which still happened to be there even after a month. Finally I decided to go to this amazing veterinary clinic and was only charged $30 for a steroid shot and when I asked about the antibiotics I was told they weren't necessary. My cat went in for 2 appointments, both a month apart. My cat no longer had the lip ulcer and was doing fine. I can't thank Mrs. Davis and the rest of the team enough. If you're looking for a veterinary clinic that will do all they can to make sure your pet is happy and healthy at a fair price please look into this clinic!! Read Less

I can't thank Dr Davis and her staff enough. I came in last night very close to closing time with my dog in an incredible amount of pain. They went above and beyond to help ease his suffering and get to the root of his problem. This morning I also received a call from the doctor checking in to see how he was doing. 5 star care for sure! Thanks to all of you. Read Less

Best pet care I've ever experienced! They will LOVE your pet(s) and they do great rescue work here as well. They truly care about you and your fur family instead of seeing you as another victim to shake down for money.Read Less

We cannot begin to express our gratitude for the excellent care given to our precious Cami. Dr. Widay and Dr. Davis are the most compassionate vets that I have ever met. Dr. Davis was very honest with us and we came up with a treatment plan together. She knew how much Cami meant to our family and she knew that I had done everything possible to help her through her illness. When it came time to let her go, she was able to pass from this life painlessly and knowing that she was surrounded by lots of love thanks to Dr. Widay and the MRAH staff. I cannot say enough about this practice. Thank you so very much for taking wonderful care of our Cami, and I. This facility has been taking care of our animals for over 35 years. We love you all! Read Less

Both of my babies go to Monroe Rd Animal Hospital. My oldest is 2 and I have never had any issues. However my youngest is 4 months and we adopted him with lots of issues. Yesterday was the third time my little Rocky has been prescribed medicine that was too strong for his body. Both instances prior to this the hospital was made aware of the issue. The second time it happened I spoke to Dr. Marty (the owner) and contested the fact I would have to pay for another office visit. She abruptly let me know this fee would not be waived. The third time my poor Rocky now has roundworms. Medicine was prescribed again. I administered his medicine at 4pm, by 8pm until 1am by baby was vomiting, including diarrhea and nausea. When I read the medicine it stated, "intended for 10 lbs and up". My Rocky is 7 lbs. I called and spoke to Dr. Marty very upset that once again prescribed medicine is making my baby sick. I expressed my love for the facility and mainly the staff. Like I said my oldest has been a patient for quite sometime. How she responded is why this rating is receiving 1 star. She let me know that all drugs are FDA approved and she "assures me she's not using my dog for experiments". As I continued to speak she kept cutting me off, and then says "I'll speak once you stop speaking". This infuriated me! If she was just the owner and not a Veterinarian then her responses would have been somewhat tolerable. She lacked empathy for the fact that a customer, a parent has a sick dog at home (again!) because someone has not taken the time to write in the files, perhaps this little guy doesn't respond well to medicine, warn the parents of this. If she would have agreed that this would be addressed I would be okay with that answer. She kept cutting me off and had the nerve to say, "would you rather speak to someone else". As if I was calling about poor service at a restaurant. MY CHILD WAS/IS IN DANGER, and this is how you speak to me??? Her witty sarcasm did not hold a place in this conversation, but she kept giving it over and over. I am disappointed in her. Needless to say I am evaluating whether either of my babies will return. My dogs are my life. And for any Vet physician to respond as such shows me this practice ONLY a business to her, not a passion.Read Less

My wife and I trust these awesome people here at Monroe road. They take excellent care of our 3 pets and understand their personalities and their quirks. All our pets are rescues and can be scared when we bring them in but the staff here really cares and they make sure our pets and both my wife and I feel at ease Read Less

This place is great! My cat got her little paw stuck in the fence and was hanging upside down when I found her.  We were reluctant to take her to the vet because we didn't want it to cost us an arm & a leg.  We thought about waiting it out, but she looked so pathetic, I couldn't wait anymore.  I took her to Dr. Marty and I'm so glad I did! Just a few days on meds and my cat is doing great! I feel that I got a great value for what I paid. Not only is my cat out of pain, but I have piece of mind. I will be switching my puggle from the animal hospital up the street to this vet.  The prices are better and the staff really cares. Read Less

Have been to see Dr Widay twice. Very loving, patient vet. Her staff is over the top AMAZING!!!!! We can't afford high fees, so they gave my kitty a shot for a rash w/o a dr visit (since they already had seen her condition). That helped us and was soooo appreciated. We will never go anywhere else. They treat us like family/friends. Read Less

My boyfriend and I adopted a little French Bulldog named Cash last year when his elderly owner died. Since we live in South End, we took Cash to a vet clinic near us where the young vet informed us within 5 minutes of meeting us and looking at Cash that she thought Cash might have cancer based on some lumps she saw. She ran some tests and called us to tell us that Cash did, in fact, have cancer and needed to have surgery within a week. I will ALWAYS be indebted to her for so quickly recognizing the tumors but I KNEW I couldn't afford the surgery price she was quoting. Cash is my first dog and I already loved him so overwhelmingly that I also knew I had to figure out how to get him the surgery and FAST (MCTs can behave aggressively and need to be removed as fast as possible). A family friend told me that she brought her dogs to Monroe Road Animal Hospital so I made an appointment and brought Cash in the next day. He saw Dr. Davis and she was kind, patient, and very thorough. Dr. Davis treated me as kindly and gently as she did Cash. I felt like I had a partner in Cash's care. Her surgery prices were also several hundred dollars less than the other hospital so with her incredible bedside manner and the pricing, we decided to move forward with MRAH doing Cashs surgery. Cash had two different surgeries as 3 additional tumors grew after his 1st surgery. Dr. Davis was able to get clean margins around his tumors. Dr. Davis recommended we only send the most concerning ones in order to save us a little bit of money. If the pathology looked really bad on the larger tumors located in the more malignant areas, then we could send the rest off later. I REALLY appreciated her trying to get all of the information on Cashs cancer while keeping our budget in mind. The pathology reports came back showing the tumors were only Grade 1. Dr. Davis let us know that most Grade 1 MCTs dont behave aggressively and arent malignant and surgery with clean margins generally prevents tumor re-growth and the dog will live a normal, full life. We did, however, discuss the fact that Cashs tumors were in locations that typically are more malignant (his muzzle and scrotum). She referred us to meet with a canine oncologist just to discuss our options. We met with her (Dr. Claudia McFadden she is freaking fabulous also!) and decided to go ahead and do the 12-week chemotherapy protocol to give Cash the best chance at a long life with us. We appreciate Dr. Daviss fantastic referral! We have heard horror stories of other onc referrals and feel thankful for MRAHs amazing connections. Cash finished his chemotherapy in October of 2015 and has had 5 or 6 incidences of new growths popping up. The staff at MRAH are INCREDIBLE. They always calm me down and work with me to get Cash in ASAP and have even squeezed him in same-day when I psycho-dial them at 7:45 AM with questions about a new bump. They are thoughtful and kind and ALWAYS call me the next day after Cash has been in to be sure hes doing OK. Cash sees both Dr. Widay and Dr. Davis and both women are INCREDIBLE vets, patient and caring people, and amazing surgeons.Their prices have been extremely competitive in my experience and they have saved me easily hundreds if not thousands of dollars from working with them as opposed to other animal hospitals. Cash LOVES going to MRAH. The fact that my dog LOVES going to the vet a place where he has been under anesthesia twice, has his anal glands expressed regularly, has had many needle aspirates done, and just been generally poked and prodded tells me all I need to know about the care they are giving him. Typical of me to be WAY too wordy but the bottom line is: Monroe Road Animal Hospital has the best vets and staff in Charlotte; they will work to give your baby the best care while maintaining competitive pricing and staying within your budget, and there is just no other comparable facility. We love you guys!!!! Read Less

My boyfriend and I adopted a little French Bulldog named Cash last year when his elderly owner died. Although Cash was vetted before he came to live with us, we wanted to get him a vet in Charlotte in case of any future emergencies. Since we live in South End, we took Cash to a vet clinic near us where the young vet informed us within 5 minutes of meeting us and looking at Cash that she thought Cash might have cancer (mast cell tumors - MCTs) based on some lumps she saw. She ran some tests and called us to tell us that Cash did, in fact, have cancer and needed to have surgery within a week. I will ALWAYS be indebted to her for so quickly recognizing the tumors but I KNEW I couldn't afford the surgery price she was quoting. Cash is my first dog and I already loved him so overwhelmingly that I also knew I had to figure out how to get him the surgery and FAST (MCTs can behave aggressively and need to be removed as fast as possible).A family friend told me that she brought her dogs to Monroe Road Animal Hospital so I made an appointment and brought Cash in the next day. He saw Dr. Davis and she was kind, patient, and very thorough. I was terrified - crying, asking way too many non-functional questions, and just a general blubbering mess. Dr. Davis treated me as kindly and gently as she did Cash. The young vet at the other hospital made me feel absolutely panicky. Dr. Davis made me feel like "ok, this is a problem, but we have a plan and we will work together to get him better". I felt like I had a partner in Cash's care. Her surgery prices were also several hundred dollars less than the other hospital so with her incredible bedside manner and the pricing, we decided to move forward with MRAH doing Cash's surgery.Cash had two different surgeries as 3 additional tumors "grew" after his 1st surgery. Dr. Davis was able to get clean margins around his tumors. We could have sent all of the tumors off for pathology but Dr. Davis recommended we only send the most concerning ones in order to save us a little bit of money. If the pathology looked really bad on the larger tumors located in the more malignant areas, then we could send the rest off later. I REALLY appreciated her trying to get all of the information on Cash's cancer while keeping our budget in mind. The pathology reports came back showing the tumors were only Grade 1. Dr. Davis let us know that most Grade 1 MCT's don't behave aggressively and aren't malignant and surgery with clean margins generally prevents tumor re-growth and the dog will live a normal, full life. We did, however, discuss the fact that Cash's tumors were in locations that typically are more malignant (his muzzle and scrotum). She referred us to meet with a canine oncologist just to discuss our options. We met with her (Dr. Claudia McFadden - she is freaking fabulous also!) and decided to go ahead and do the 12-week chemotherapy protocol to give Cash the best chance at a long life with us. We appreciate Dr. Davis's fantastic referral! We have heard horror stories of other onc referrals and feel thankful for MRAH's amazing connections.Cash finished his chemotherapy in October of 2015 and has had 5 or 6 incidences of new growths popping up. The staff at MRAH are INCREDIBLE. They always calm me down and work with me to get Cash in ASAP and have even squeezed him in same-day when I psycho-dial them at 7:45 AM with questions about a new bump. They are thoughtful and kind and ALWAYS call me the next day after Cash has been in to be sure he's doing OK. Cash sees both Dr. Widay and Dr. Davis and both women are INCREDIBLE vets, patient and caring people, and amazing surgeons. I will NEVER trust Cash's care to anyone else. Their prices have been extremely competitive in my experience and they have saved me easily hundreds if not thousands of dollars from working with them as opposed to other animal hospitals. Cash even sees them for his regular groomings as he requires a medicated bath every 3 weeks for those pesky Frenchie allergies and skin issues.Cash LOVES going to MRAH. It's hilarious how happy he gets when I tell him, "we are going to go see your girlfriends" (the vets and the staff - he has a soft spot for women!) He literally runs to the front door and sits there wagging his little nub and then RUNS in the door at MRAH and hugs and kisses all of the people at the desk. The fact that my dog LOVES going to the vet - a place where he has been under anesthesia twice, has his anal glands expressed regularly, has had many needle aspirates done, and just been generally poked and prodded - tells me all I need to know about the care they are giving him.Typical of me to be WAY too wordy but the bottom line is: Monroe Road Animal Hospital has the best vets and staff in Charlotte; they will work togive your baby the best care while maintaining competitive pricing and staying within your budget, and there is just no other comparable facility. We love you guys!!!! Read Less

This isn't my personal experience, but being that they won't allow the person who it actually happened to to post it... Here I am! This is coming from my friends Sadie and Jordan, whom I've known for a very long time.. And I want to let everyone know how disgusted and appalled I am with this "hospital""A few months ago, Maro was admitted for emergency surgery. The surgery was a ridiculously high price and being a young college student, Maros owner, Jordan, couldn't afford the surgery. They basically gave her two choices; Since you can't afford the surgery you can: A. Take him home and let him die a painful death. B. Let us do the surgery and if you can't pay for it, we keep him and adopt him to a new family once he's healed. Of course she picked the latter, just as any responsible owner would. She went a whole two months without Maro. Not only would they give her little to none on his status, but they wouldn't even let her come see him after the surgery. Even went as far as telling her that he had already been adopted out to a new family. A few weeks ago, she found Maro on their website for adoption. They renamed him "Opi." He looks NOTHING like an Opi . Jordan sent me the screenshot and I immediately called them to see how I would have to go about adopting "Opi." They told me to come in to meet him, and after some paperwork I could take him home to make sure he and I got along (stupid.)Here is what has me so ticked. I showed up to meet "Opi," and they immediately allowed me to take him home for a "trial run" within 10 minutes or less of me showing up. They didn't ask for any payment, nor did they check my ID. All I did was fill out a paper with my first and last name, my address, and phone number. Seeing as to how they NEVER checked my ID (even though I asked multiple times if they wanted to see it,) all of the information I provided could've been false & I could've had charges for animal abuse, but did they check? Nope. I asked how "Opi" got into their adoption program and was told "some college student couldn't afford his surgery. She got approved for the credit care program but didn't have the money for that either." Lies. She didn't get approved cause we all know college students have sucky credit. Seeing as to how he had a major surgery on his tummy, I had some questions. Does he need to eat anything special? What are you feeding him now? Does he have any complications? Their answer? "He just eats regular kibble. He's fine now." He's fine, right? Then why does this poor dog continue to throw up daily? I took Maro home and Jordan and I immediately noticed how DIRTY and SKINNY he was! If you pet him, not only could you feel every single bone, but a nice little cloud of dirt would float above him. How hard is it to bathe a dog before adopting him out? Disgusting. Two days after having Maro at my house for his "visit" he had concerning diarrhea. I called Monroe Road Animal Hospital and ask what should I do. Their answer? "He's probably just getting used to everything. Just ride it out." So after he has this major stomach surgery, I tell you he has an upset tummy, and your answer is to "ride it out?" Whatever. A week goes by and they call me. Why? To check up on Maro? No. They want their $140 for his adoption fee. I agree to bring the payment in and was told "We will sit down, fill out paperwork, and give you some information." Okay, cool! I go in for this said information and paper work, but guess what? It's the SAME paperwork they had me fill out the day I came to get him in the first place! Granted there were a few more (stupid) questions & again, no ID check. Only comment they made was that Maro gained weight. Uh, yeah. We actually fed him! I signed their stupid papers, handed them the money, and they said I was good to go. I got no information, no paperwork of his history, and what shocks me is the fact that they didn't even do a home visit like most adoption agencies. I asked them why their adoption process was so easy; "we don't want to make it hard for them to find a home." Good answer, but not good enough. Granted these are VERY nice people,  but they do not belong in the profession they are in, for it seems they do not take their jobs seriously. An adoption should be far more secure. I pray that somebody from this animal hospital reads this. If so, just know that the girl you know as "some college student who couldn't afford the surgery," paid y'all $140 for her dog to get the surgery, his shots, a chip, and to be neutered, instead of the thousands you asked her for. I may have talked to you on the phone, I may have signed the papers, but I did it for that "college girl." MARO, is back in his original home, and I hope nobody goes through this animal hospital ever again. Operation #FreeMaro? Complete." Read Less

Very friendly staff, from scheduling a visit to checkout. My cat had a slight UTI and the Dr. did a great job telling me next steps to help my baby girl get better. The whole process took an hour from 9-10 am. They offer free coffee at the front and the waiting room as well as patient rooms are very clean. I'm very pleased and will continue to go to this vet hospital if needed. Read Less

I have been taking my cat companions (4 different ones throughout the years) to Monroe Road Animal Hospital for over twenty years. I adopted two cats at once from MRAH. The office staff (members) are competent, supportive, helpful, friendly and accommodating.Drs. Davis and Widay are professionals who know their medical stuff. I appreciate it that they "get" the connection between humans and animals.They are respectful, kind, understanding and occasionally humorous. They do everything possible to be sure that Josie receives the treatment she needs to maintain or improve. Aided by one of the brave office cats, one of the Techs taught me how to give my cat subcutaneous fluids for her kidney issues.  Alvero is great with Josie, and I think she secretly likes him very much.  I don't remember the name of each person who has contributed something to help my cat and me. I do remember their competency, smiles and happy attitudes.The main building and the boarding facility have both been updated. They are clean and odorless. You can even buy a cool t-shirt to contribute to the adoptions program. That's my story and I'm sticking to it! Read Less

You ladies are the best!!! Thank you so much for fitting Sophie and Jackson in this morning for Rabbies vacs!! I know how busy you all are and to fit us in shows and proves how dedicated you all are to my babies!!! Read Less

Our sweet Heidi went in to be spayed today and came out with a $500 bill. We were charge for stuff that she didn't need and was never told that the price would be this much. We called to talk to the Manger and she was rude and pretty much was like "sorry" didn't even try to give us a reason. This is unacceptable!! As a rescue group saving dogs who are about to be put to sleep they will not work with you at all. We only used them bc they were close to Heidi's Foster. Never again!! Spay and neuter should never cost someone this much. Insane!! Read Less

We've been going to MRAH for over 25years and could not be happier ! From the doctors to the all of the staff nothing but excellent service and our furbabies love going there ! We can't say enough great things about Monroe Road Animal Hospital ! They also offer boarding and grooming at great prices ! Read Less

I've used MRAH for over 2 decades. They have helped me with the health of a number of pets. Over the years it seems that the quality of services have gone down. I brought my cat in after she apparently suffered a traumatic episode and severly attacked me. She was rampant. The receptionist's reply was "What do you want US to do about it?" I had to convince them to take a look at her and keep her overnight to give me and my other cat a break. I did not take their advice to give her an anti-depressant made specifically for her at initial cost of $250 and $65 a week. Instead I isolated her and slowly regained her trust over a 2 month period. She recovered and was more affectionate than ever living another 5 happy years.A few years later I needed to board my 2 new kittens due to mold in our house. This was the first time I had been in the kennel. The smell of cat urine bowled me over as soon as I walked in the front door. At that point I had no choice so I left my kittens there. I went over for a visit since they had been there over a week. The smell was just as bad. With permission, I went into the cat room to find a very small room with a table and one large window--important to cats, but it was covered with a fogged acrylic so you could not see outside. There was dried waste in every single cage and the cats had no way to get away from it. Several cats had no water. They say they play with your pets when you board them but this room was so small that there was very little space for cats to play or frolic much more than jumping up on the table. We were not ready to move back into the house so I moved my cats to a place that understood what cats need and like. A large room with tri-level cages with the litter box on the bottom, multiple floor to ceiling windows, lots of things to climb on and play with in the room, a chair and NO SMELL...at all. I was sadly disappointed at the conditions in the cat room at MRAH. I understand they have made some structural changes at the kennel. I hope some of those changes included the cat room. The area for the dogs is great but the cats need a MUCH better space than what I saw. I would have to check it out before I would board my cats there again. Read Less

I've used MRAH for over 2 decades. They have helped me with the health of a number of pets. Over the years it seems that the quality of services have gone down. I brought my cat in after she apparently suffered a traumatic episode and severly attacked me. She was rampant. The receptionist's reply was "What do you want US to do about it?" I had to convince them to take a look at her and keep her overnight to give me and my other cat a break. I did not take their advice to give her an anti-depressant made specifically for her at initial cost of $250 and $65 a week. Instead I isolated her and slowly regained her trust over a 2 month period. She recovered and was more affectionate than ever living another 5 happy years.A few years later I needed to board my 2 new kittens due to mold in our house. This was the first time I had been in the kennel. The smell of cat urine bowled me over as soon as I walked in the front door. At that point I had no choice so I left my kittens there. I went over for a visit since they had been there over a week. The smell was just as bad. With permission, I went into the cat room to find a very small room with a table and one large window--important to cats, but it was covered with a fogged acrylic so you could not see outside. There was dried waste in every single cage and the cats had no way to get away from it. Several cats had no water. They say they play with your pets when you board them but this room was so small that there was very little space for cats to play or frolic much more than jumping up on the table. We were not ready to move back into the house so I moved my cats to a place that understood what cats need and like. A large room with tri-level cages with the litter box on the bottom, multiple floor to ceiling windows, lots of things to climb on and play with in the room, a chair and NO SMELL...at all. I was sadly disappointed at the conditions in the cat room at MRAH. I understand they have made some structural changes at the kennel. I hope some of those changes included the cat room. The area for the dogs is great but the cats need a MUCH better space than what I saw. I would have to check it out before I would board my cats there again. Read Less

Yesterday I left my pug Lucy at the boarding services of Monroe Road Animal Hospital with plans to pick her up on Sunday. Unfortunately, due to the GROSS NEGLIGENCE of that facility I will not be picking her up there on Sunday. Despite my requests for her to be kept inside and not have playtime with other dogs (she had neck/back surgery about 10 months ago) someone at Monroe Road Animal Hospital Boarding not only let her outside, but left her there in the heat. The high today in Charlotte, NC was 99 degrees. Lucy suffered a heat stroke and is currently in ICU at a local emergency veterinary clinic. No one should have been outside today. Not people and not dogs especially not brachycephalic dogs such as pugs. Please keep Lucy the Pug in your thoughts and prayers. She needs all of the healing energy we can send her. Please also pass this along so that Monroe Road Animal Hospital Boarding does risk the life of another dog. Lucy deserved better- all animals do. Read Less

Yesterday I left my pug Lucy at the boarding services of Monroe Road Animal Hospital with plans to pick her up on Sunday.  Unfortunately, due to the GROSS NEGLIGENCE of that facility I will not be picking her up there on Sunday.  Despite my requests for her to be kept inside and not have playtime with other dogs (she had neck/back surgery about 10 months ago) someone at Monroe Road Animal Hospital Boarding not only let her outside, but left her there in the heat. The high today in Charlotte, NC was 99 degrees. Lucy suffered a heat stroke and is currently in ICU at a local emergency veterinary clinic.    No one should have been outside today. Not people and not dogs - especially not brachycephalic dogs such as pugs. Please keep Lucy the Pug in your thoughts and prayers. She needs all of the healing energy we can send her.Please also pass this along so that Monroe Road Animal Hospital Boarding does not risk the life of another dog. Lucy deserved better - all animals do. Read Less

I have been an extremely satisfied customer of Monroe Road Animal Hospital for 8 years now. They have taken wonderful care of my two dogs and cat. Dr. Davis, Dr. Widay, and the entire staff have a level of care and customer service that are second to none. They have always treated my pets like they were their own. I would recommend Monroe Road Animal Hospital to anyone who is looking for top notch veterinary care in Charlotte. They are hands down the best veterinary clinic in town! Read Less

This is a convenient location for me.  I adopted a cat earlier this year and they have taken great care of him from the start.I especially like their large boarding facility that is next door to the Vet building with their own staff and hours.They are very friendly and reasonably priced for boarding. Read Less

I love Dr. Widay. I had gone through seven vets before she actually told me what was wrong with my Susie. She was willing to listen and work with a specialist I found. She gave me eleven and a half years with Suse that she would not have had. Now she takes most excellent care of our Maggie for twelve years. Give her a hug for me and tell her Maggie and Susie sent you.My Maggie just had her second knee replacement there. Dr. Haase is wonderful and the staff is always great. Read Less

There is NO OTHER vet in Charlotte where we would even consider taking our dogs! Dr. Davis, Dr. Widay and all of the staff are fantastic. Considerate, compassionate, caring, knowledgable and kind! They treat all pets like family and their humans too! We love going there and know that our dogs will always get the very best treatment and care. Thank you for what you do every day - I don't know what we would do without MRAH!! Read Less

Loved this place and have been going for years until i was told last week when calling to bring my cat in that myself and my boyfriend werent welcome anymore. Apparently they hired back for a FOURTH time my boyfriends ex wife (of 7 years) , she answered the phone and told me we had to find a different vet bc it was a "conflict" so disappointed that theyd allow staff like this in their building to turn away loyal customers who been going there for years.. Read Less

My husband and I just moved to Charlotte a week before we had a planned trip and needed a place to board our cat. I found MRAH online and booked them. They promised they would send me texts and check in with me which never happened. When I called them the guy I spoke to was very nice and it seemed like he was taking care of my cat. When I went to pick up my cat he was in his cage in the cat room. There were 4 cats not in cages roaming around and a barking puppy in one of the cages as well, which I know caused my cat a lot of anxiety. The next day my cat got very sick. I tried calling Monroe to ask if they had noticed anything and the first time I was put on hold for 10 minutes so I hung up and called back, which then I was transferred and hung up on. I called a 3rd time and was put on hold again for a lengthy amount of time. I ended up calling Dilworth Animal Hospital who picked up immediately, were very kind, saw my cat that morning, and called the next day to check in on him. We will not be going back to Monroe.Read Less

We recently adopted a wee little kitty who, a couple of weeks after getting her, started acting weird. As any new parents would, we freaked out and called MRAH, who my husband had used for veterinary care with pets in the past. They we able to work us in for an appointment that morning, and were as sweet as can be from start to finish when we brought her in. Bonus is a less than 10 minute drive from home, which means that much less time for kitten to get upset about the car ride. I feel confident about placing her ongoing care in their hands as she continues to grow. Read Less

No frills, affordable veterinary care. We used to go to a posh vet in Dilworth where we paid posh prices. I have absolutely no complaints about Monroe Road Animal Hospital, their staff is great and the location is convenient to Elizabeth and Cotswold. Give them a try, once you get past the less than ostentatious setting, you'll be pleasantly surprised! Read Less

We found Monroe Road Animal Hospital soon after adopting our little rescue mix. We've been with them for nearly 3 years now. Fortunately, our pup hasn't had any major medical issues but has been in for check ups, bladder infections, a clogged tear duct, and general new-parent worries. Our trips to the vet are usually efficient and we're typically in and out in about an hour from walking in the door, depending on what needs to get done. The staff is very responsive to questions and keep good notes about your pet's health; for example, our pup is highly sensitive to topical treatments. We only had to tell them once about her experience with topical flea/tick treatments and they recorded a note to avoid topicals in her chart without any push-back. They don't push meds or specific types of food or treatments, which is really nice. You can make appointments online or over the phone and the office is pretty quick to respond whether through a call or email. We get a follow up email after every visit to make sure our pup is doing well and seeing if we have any questions. We've called the office a few times to ask them questions that may or may not be related to a recent visit like "what can we give her to reduce car sickness on our trip today" or "the meds are making her nauseous, what can we do to alleviate that" and they're more than happy to check with the vet and get back to us within a few minutes. The office isn't going to be the nicest looking one you'll find, but the staff is always pleasant and responsive. The vet also has a grooming/boarding facility and that is a different story all together (my rating is for the vet only, not for the grooming/boarding facility). We took our pup there once for a grooming and nail clipping and have never taken her back. She came running out looking very spooked and worried when we picked her up and her nails were split and hanging from being clipped. We didn't learn until later about grinding down the nails instead of clipping them, but I expected a groomer to at least remove "hang nails" so that the dog didn't snag them on anything while they walked. We worked the pieces off after we got her home and have taken her to a different groomers ever since and she has never come out looking terrified. So, to sum up: Vet, good. Grooming, bad. Read Less

Had a wonderful experience this past Saturday (1/26/13) after noticing one of my dog's poor little eye was swollen almost closed. Called the hospital (my vet was closed already for the weekend) and was able to be seen within the hour. Waited about 15 minutes for the tech to get vitals on my dog, did wait a little longer than that after being seen to a room- but that was to be expected as this was an emergency and we are not regular patients here. Will definitely consider them again in the future if another emergency takes place and we are unable to be seen by our regular vet. Price was also a lot lower than expected- I've had experiences in the past with emergency clinics that were way overpriced, this was a nice retreat from that. Thank you Monroe Rd Animal Hospital! Read Less

I had high hopes for this place since I read the Yelp reviews first, but I am extremely unhappy with the service we received and I will not return. I am not a person who gets angry easily and I'm not a person to give low reviews very often either but this is ridiculous. I have a small little pound puppy who I've had for a little over a year. He's not actually a puppy, but a 10 year old dog who's appearance leads me to think he's had a rough life. When I adopted him I vowed to make his last years, better than his first. I took him to this hospital over my first choice because they could get me in sooner. We walked in and the place seemed ok at first. They went through the typical protocol of weighing him and asking the general questions about him, and the wait wasn't too terrible. Once our vet came in, I told her all the problems my little guy has had, and she just didn't strike me as being very compassionate. He is extremely itchy and chewing off his fur, and she said it's most likely allergies. We told her that sometimes we have been itchy and so are the cats, and she said, "That sounds like a personal problem." Ok first of all... I can't believe she would talk to a customer like that. I'm coming to her for her help not to be criticized. I just felt she treated us very poorly in general and I've already spent a couple thousand dollars at the vet in Ohio trying to figure out what's going on with him, still with no answers.She decided to test him for allergies, which meant they'd draw his blood and send it off for outside allergens and food allergies. I was told I'd hear back in a week with the results. A week passes, and no call. I wait one more day and still no call, so finally I call them. They put me on hold and pass me around, and finally I'm disconnected. ARGH. So, I call them back and once again I'm passed around and put on hold forever and finally someone answers as if they didn't realize I was holding in the first place. I tell them I'm calling for my pup's results and it takes a minute to get them again. Once she pulls them up he is apparently allergic to basically everything...grass, dust, certain trees etc. But, oops... they FORGOT to run the food panel!!! She informs me that I can bring him back in once again for more blood to be drawn so they can do the food panel, and then I can buy a serum that he has to be injected with weekly for 3 months to POSSIBLY help his allergies. So let me get this straight, I'm supposed to buy this before you even run the food panel on him? My dog is itching to the point of pulling out his own fur and it could be that I'm simply feeding him something he's allergic to. Yes, he's still allergic to that other stuff but to inject him with something that may or may not work is crazy to me. Besides the point, that the first visit alone cost me over $500!!! The medicine is supposed to be $187 for a 3 month supply. They gave him a cortisone shot which I was pretty much against anyways because he'd already had one, and it didn't work! Well, lo and behold... this second one didn't work either. UGH.I know I'm not a vet, but I'm not stupid either. I know what works on my dog and what hasn't. I am just extremely frustrated, with a little guy who's had a tough run at life and I'm trying to improve his outlook while not spending my life savings on wrong answers and someone who talks down to me in the process. No Thanks. I'll go to someone who actually cares about their customers and their owners. Read Less

My family and I have been using this animal hospital since 2008. The staff is wonderful and the vets are the best. They have 2 late nights so we can come in after work if need be. The prices are within reason and a little lower in comparison to some other vets we have tried in the past. Most important, you call tell that the entire staff really cares about the animals. They also have a boarding kennel right beside the hospital. We also love their Facebook page posts! Read Less

My cats have gone to MRAH since their stray mother had them outside our apartment seven years ago. When we brought the litter in, they were all tested for feline leukemia and AIDS (momma kitty tested positive but the kittens were all negative). These were very expensive tests, especially for cats we planned to place. The doctors at MRAH gave us a discount since we rescued the kittens and were fostering them until we could find them homes. Today, we still have three of the five kittens and a relative has the very healthy and happy mom cat. Over the years we have had varying degrees of costly vet trips, from annual checkups and vaccinations to life-threatening illnesses. The staff has always been kind, accommodating, and willing to work with us on the bill. Yes, it can get expensive, but I know that they are very thorough in their treatment. Now we face new challenges as we move to Raleigh. Finding a new vet that is as great as MRAH is one of the biggest ones. Read Less

I took my dog here from the time he was a small puppy and was overall impressed. UNTIL... The day I saw one of the vets counsel a pet owner in the waiting room full of people. Her dog was ill with cancer and basically the vet told her she needed to put her down that day unless she could afford to buy expensive medicines. The woman broke down crying and told the vet to at least give her a couple of hours to make the decision. It was TOTALLY insensitive and why..or why didn't she talk to her in private. The vet was rude and cold. It was right then and there that I asked for my dog's medical records and went elsewhere! Read Less

Had a really wonderful experience at Monroe Road Animal Hospital (MRAH) yesterday. We are currently fostering a dog for the Southeast German Shepherd Rescue named Hotch, who had some bleeding from his neuter incision site.As the rescue does not yet have a vet in Charlotte, I decided to call the two closest vets to my home, which are Animal Medical Hospital (AMH) and Monroe Road Animal Hospital (MRAH). I first contacted AMH, who told me that I could walk in and get charged an additional fee for the office visit on top of the cost to fix the problem. I then called MRAH to find out their pricing. They first said to come in for a 5pm appointment, then said to just bring him in immediately since I was a bit stressed due to his bleeding. They quoted me an office visit charge of $20 less than AMH, even with us not having an appointment. Upon arrival at MRAH, they got us checked in and put into an examination room in short order. Dr. Widay and her assistant were more than helpful, and once I explained that Hotch was a foster dog, she waived the office visit fee, gave me information on where to go to get his prescription for $40 less, and provided me with the name of the woman in her office who could help me with special pricing for vet procedures for 501c3 rescues. She was overly helpful and understanding of the situation, and very good with Hotch, who is a sweet boy but was in a bit of pain and not interested in being poked and prodded.MRAH was great in this situation and I look forward to working with them more in the future. Read Less

It is hard to address a complaint that is so complex and seemingly personal in nature. One only needs to look around at all the small businesses that have closed to understand that the current economic situation we are facing is real. Regarding the ""sweet vet"" no longer here due to the economy, she was an associate veterinarian who happened to do acupuncture in addition to regular services. Regarding the ""fishy"" comment. Monroe Road Animal Hospital has not ""hired a new one"". We currently have an independant acupuncture veterinarian who uses our facility once a week to perform acupuncture on patients for clients who choose that form of treatment for their pets. At Monroe Road Hospital we make recommendations to our clients, it is ultimatley up to the client to choose what they want for their pet. We understand that each pet owners needs differ and make every effort to accomodate each need and budget. We sincerely apologize if this was construed as being pushy or ""money hungry."" Regarding 3 year shot rotations, we have many clients with older pets who are on this schedule and are happy to accomodate, however we do like to educate our clients on the pros and cons, as well as the cost effectivness of 3 year rotations. Regarding the stray program, Monroe Road Animal Hospital has had an active stray program for over 20 years that has placed thousands of animals that would have been euthanized otherwise. Unfortunately our program can only hold so many animals at one time. Once we are full we must place the animals we have before accepting more into the program. We do not keep pets from clients that cannot pay their bills. This would be a loose loose situation, as we would be forced to house, feed and supply medical care indefinately for these pets. Regarding our receptionists or any other staff members: We pride ourselves as having a professional and friendly staff. Any issues a client may have regardng an empployee at this animal hospital are taken very seriously and acted on immediately if that client brings their concern to the management of this facility. However, under these circumstances it is very difficult to know the real nature of the complaint, therefore it is complicated to resolve such issues. We regret that your experience here was less than perfect, as we do strive for perfection with every visit. We also invite you to contact us directly if you are interested in resolving this issue. Read Less

Everytime I've been to this hospital I've been sadly disappointed (needless to say I will not be returning for future disappointment.) First off, they are great over the phone to make appointments or get information on prices, but once you get there the receptionist is rude. The one I seem to get ""stuck with"" (Deliah) is always short, rude, and talks down to everyone she speaks with. I've never had a problem with the nurses, they are always friendly, somewhat pushy but I guess you have to expect that working for money hungry bosses. There used to be a really sweet vet there named Dr. Cramer, but she is no longer there due to ""the economy"" but something is fishy about that because she was their accupuncture vet and right after she left they hired a new one. hmmmm The other two vets want to push everything under the sun on you no matter what. My senior dog was in for routine shots and they wanted me to do $200 worth of bloodwork ""just becasue of his age."" He is healthy! Not overweight, not too skinny, and barely considered a senior. They also made me feel bad for saying I didn't want to do the bloodwork and also for asking about doing a three year rotation on the yearly shots (which i read the AVMA even recommends.) I've even been checking out upfront and heard them threaten to keep a lady's cat because she didn't want to pay her bill because she was quoted one price but was charged a lot more. I think that's illegal. The adoption/stray program is a joke too. I had two 6 week old kittens that I was going to give a large donation for and they wouldn't take them. Guess who has two new cats because I couldn't find a home for them Read Less

I love Monroe Road Animal Hospital.  I adopted a dog a few years ago and had a horrible experience with the vet I first brought her to.  My dog was diagnosed with heartworms and they gave me a fair price and took extra good care of her.  I think there prices are very reasonable and I love knowing that my dog is well taking care of.The staff is wonderful and very helpful. The hospital has recently updated their website and have an online pet portal where I can make appointments, check my dogs medical records, and find out when my dog is due for her shots. I also have my dog groomed here, they have a great women  who is fantastic my dog loves her.  If you need a place to board your pet they also have a 4,000 square foot climate controlled boarding facility. Read Less

My cat was throwing up and I went there to see if her teeth were decayed. They said to prepare for sadation for that so it would be $45 plus $65. By the time she was sleeping, the bill had reached $415 and they were still adding things on at that point. I didn't have alot of choices at the point where my cat was unconcious on the table and they were making me feel like a heel if I denied her the treatments they were pushing. I was fighting tears because I was already $200 into my household utility money and the vet was guilting me, no, hard court pressing me into a rabies shot. She was saying I was illegal if I didn't do it and I didn't have the money . But on the bill she had added $20.60 for pepsid (for upset stomach) which you can buy at the store. I felt they were in it to pad their pockets and had no concern for my inability to pay for unneeded addons. That vet, Widay looked at me like trash for not giving my cat the rabies shot. All she had to do was sit down with me prior to the time my cat was sleeping on the table and say I needed it and reset the priorities for the other erronious charges. In the end, my cat tested normal on everything and I only went there so they could look in her mouth. I paid $357. and today I'm trying to sort out how to pay my bills. I love my cat and I try to do right by her. Read Less

I enjoyed working with the Monroe Road Animal Hospital folks. I've started seeing another veterinarian because the prices at Monroe Road are a little high, but they are still competitive in Charlotte.The staff is friendly and loving towards our animals, and they are willing to listen to the needs of pet owners. When my cat was having some urinary tract issues, they trained me to empty his bladder manually...and when I couldn't quite figure out how to do it myself, they were willing to let me bring him in. They took him in and hooked him up with a pee-massage...and they didn't charge me.You don't get much better service than that!I also appreciated it that they called to check on kitty after I brought him home from some of his health crises. They genuinely cared, and I always felt like it was about my cat's health instead of the money. Read Less