Stay away from this vet!! It has taken me over a month since losing our precious little 3.5 lb Yorki "Stang" to be able to sit down and write this review of our experience with Carolina Animal Hospita... Read More
Stay away from this vet!! It has taken me over a month since losing our precious little 3.5 lb Yorki "Stang" to be able to sit down and write this review of our experience with Carolina Animal Hospital & Dental Clinic. My husband and I moved to the Charlotte area back in August of this year. Little Stang had dental issues in the past and so my husband took Stang to this Vet due to their specialty for a check-up and it was concluded that he had yet another tooth problem that was going to require extraction. On October 24th, 2012, Stang was taken in for what we thought would be a routine tooth extraction, (several teethe pulled in the past by his Vet in Southport, NC and had no problems, also had been put under anesthesia in the past for another procedure). Our little Stang was taken in at 8:00 in the morning and at 10:00 the Vet called my husband and said there had been complications when Stang was put under and his heart had stopped...My husband immediately called me and I was devastated, but was able to pull myself together enough to call the Vet to find out what had happened. Dr. Queck spoke with me on the phone and relayed what had happened and I told her I would be there immediately, his heart was beating about once every 10 seconds at that time. When my husband and I arrived, it was confirmed to us that our baby had died. Dr. Queck came in to see us and told us how sorry she was and that they had already performed an autopsy on him, yes they had already cut my baby open to try to determine if he had a heart condition, which he didn't. I spent a few minutes with my baby to say good-by and apologized to him for taking him to this vet. I requested that he be cremated and asked them if I owed them anything on my way out and they told me no. When I returned two weeks later to pick his ashes up, i received a $879.00 bill for what they did to my dog!! I was livid and they immediately got Dr. Queck to speak to me. I told her that I knew that they did not intentionally kill my dog, but there was obviously a mistake made and that I hoped that they would learn from this so that it would not happen to another animal, I also told her I was appalled by the amount of the bill, given the outcome. Her comment to me was that she was glad that one of her younger Vets had not performed the procedure that ended in the death of our dog and that she had not run the bill up on me. I have since learned from comparing records from when Stang had been put under for tooth extraction previously, he was given way too much medication to be put under for a dog of his size. The $879.00 included the medicine they gave him that killed him, the medicine they gave him to try to bring him back, the autopsy including a pathology test which I did not ask for and also the cremation, which was $250.00. My husband and I chose this vet because of there specialty and the amount of money it was going to cost to have one tooth pulled was not an issue. I would gladly pay any amount to have my little guy back, but that can't happen. I am writing this review so that whomever reads that is considering this vet, to think more than twice before taking your beloved pet to this Vet. I am confident now what killed my dog on October 24th and it was a MISTAKE made by this Vet! Oh and by the way, against my better judgement, I paid the $879.00 bill on the day that I picked Stang's ashes up, because I was sure that they would send a collection agency after me.. My husband and I are still grieving over the loss of our sweet little guy who was only 6 years old. I hope this review will help to prevent the heart break that we continue to feel from our loss.... Read Less