Was told I was coming in for 2nd shot for Feline Leukemia ( just there a few weeks ago for Checkup, shots, etc. ), Was charged for check up and shot ( over $90). When I questioned the check up fee, was told because it was over 30 days they had to do the exam all over. No one told me that. After complaining that I thought it was bad business they knocked off $20. I will NOT be back. Read Less

Will not be back. Went last month and received the entire check up, vaccines, etc. ( Close to $300.00). Was told "you'll just need to come back for phase two of feline Leukemia vaccine, in a few weeks). SO, Went back today and was charged ANOTHER office visit fee plus vaccine cost. When I complained, they knocked $20.00 off. For goodness sake, just do the right thing to begin with. Just give the vaccine! Oh, and they are Slow, Slow, Slow! #WillNotBeBack Read Less

Dr. Moore has taken care of my animals for years. She is very knowledgeable, kind, and always knows what is going on with them. Her staff follows her lead and all are very animal and people friendly and professional. Wouldn't go anywhere else for excellent pet care. Read Less

Unfortunately my husband and I had to change vets due to us moving from Charlotte. Previously we went to Brookdale Animal Hospital, which was amazing. Even after reading crummy reviews of this place, we decided to give it a try. It was convenient and close by. I called to schedule an appointment for our two animals and explained I was on maternity leave with my infant TWIN boys and I needed something with back-to-back appointments and simply needed rabies shots for both and that I had help Mondays after 3 and someone would be bringing them. They scheduled me at 4. I loaded the dogs in my caregivers car, upon her arrival she was told she'd have to leave because I needed to sign their form which confirmed my animals names, spay status, and address. Something she could have easily filled out. It was not as if they were having surgery. They were getting a rabies shot. I specifically asked if I needed any information to send with my caregiver or get any information from our previous vet and they assured me they didnt need additional information from me. Apparently this was false. I don't know what was the bigger hassle, my caregiver having to deal with this or my discussion on the phone with the receptionist. Complete disarray. Now I can see why they have a 3.9 rating and my previous vet has a 5. Read Less

Our Lilly was family. Having her in our lives was a blessing. Having found out she was ill our main concern was that she not suffer.. The staff here were very helpful caring and helped us thru one of the hardest things to do.. saying goodbye to our baby girl... Thank you all for your support..Read Less

First let me say the staff is very pleasant and it was a good experience worthy of five stars, until it became clear that they are more concerned about money than care. I say this after requesting a refill on my dogs 200 dollar bi-weekly prescription. I asked if there were a cheaper alternative and was assured on several occasions that there was not, and that it would cost me another visit of 65 dollars to get a refill that I would have to spend about 800 dollars for two months of treatment. Well that's too much so I sought a second opinion. I found out from Banfield that my dogs new prescription is now running me 17 dollars a month. Thanks for taking my family for about 1500, enjoy it because it's the last penny you'll get from me. What you did is unethical and you should be ashamed. Read Less

This place was absolutely amazing. I came home to find my dog loose and injured this morning. I called and was told I could bring Bo right in. The extraordinary care began in the parking lot were I was met by a staff member to help get my injured dog inside. I felt like my dog was their only patient and top priority. I can't express in words the outpouring of compassion & care I received. I will definitely be using the Animal Care Clinic of Concord for all my pets needs. Oh & the fee was surprisingly reasonable for emergency care. Read Less

We absolutely love Animal Care Clinic! We left another vet after a bad incident with our then dog Boston and were recommended by a neighbor to try Animal Care Clinic. After just a couple of years, our dog got cancer that was found by Dr. Moore. They handled it with such delicacy and compassion, and when the cancer took Boston, the entire vet staff mourned with us. We have since rescued two new dogs that they all know and love. Dr. Moore provides me with comical relief when needed with her candid and unfiltered commentary on life and pets. They treat us like family and care for our pets like their own. I would highly recommend them to anyone! Read Less

We have used this vet office often in the past with great satisfaction. After taking our sick cat in today, and waiting over an hour past scheduled appointment, I finally had to go looking for someone to let them know I was leaving. That was met with snarky comments about how the vet was busy and I was going to be next, and what did I want to do. This is NOT the caring animal care it used to be, nor did they show me any respect or cordiality or consideration of my time. The attitude from the veterinarian was one of disdain and disrespect for both me and my sick animal. I suppose it was too much for any of the several voices I heard small talking and laughing to come let me know that they were running behind. After today, I will not return nor would I recommend this place. I agree with Anonymous abc in that I heard the Dr. get briefed on my pet more than 20 minutes before I actually went looking for someone to let them know I was leaving. Complete lack of respect for the clients here. There is a reason this place has the lowest reviews of any animal care facility in Concord Read Less

I publicly want to give a HUG shout out to Animal Care Clinic here in Concord. The docs & staff are awesome & really do care about taking good care of our fur babies & helping to make this time of sadness of losing one, a bit easier. The compassion & honesty was real. Thank you In memory of Mazie May 1/12/11-7/24/16 With: Steven M. SundayRead Less

My experience with the clinic today was rather crazy due to sick staff and a severe animal emergency, but let me just say the kindness and thoroughness they demonstrated with my dog and I, from the beginning to the end was superb. Read Less

There are two reasons we continue to use this vet: the location and the staff. The women working at the front desk are incredibly sweet and loving toward the animals. They make the inevitable 40 minute wait to see Melanie for a booster shot somewhat more bearable. As a professional myself, I find the complete lack of respect for my time incredibly rude, especially when you can hear her in the back chit-chatting about random subjects with the techs. Read Less

Thank you so much for taking such good care of Sabrina! Being that she is a rescue kitten I was nervous about leaving her for surgery. After I spoke with you twice yesterday I knew I made the right choice. I enjoy taking my babies to your clinic and recommend to all my friends. It's a blessing to know that we are known when we come in and that everyone is so nice and helpful! We feel like family every time we go in! Great job guys!! Read Less

Dr. Morris has helped us with the care of all of our animals for years. She has seen us through normal preventative care and in two cases helping us to guide our animals and our family through the final hour with our pets. I would highly recommend this clinic to anyone who wants a caring team. Thank you to the ladies at the clinic. You bend over backwards to make sure our animals are well cared for in any situation. Read Less

Wonderful doctors! Wonderful staff! Wonderful clinic! Dr Moore is an exceptional physician in her field and has always conducted herself in a professional manner. The few negative reviews written about this clinic I really find hard to believe and I'm sure there's another side to these stories.Read Less

Beautiful place with friendly caring staff. They were great with my dogs and did not do any tests that were not necessary. Even called to check on my pets after our visits. Highly recommend this office for any pet owner. Read Less

~ I went to Animal Care Clinic and Melanie Moore charges an office visit for any vaccine, even on second round vaccines! She also scared me into getting a test & vaccines that were not needed! This clinic made me spend $300.00 on my two month old kitten who is perfectly healthy! Moore said for the second vaccine there would be no office visit fee! SHE LIED !!!Read Less

I have used Animal Care Clinic for multiple years. My previous cat ended up having some major health issues, and they helped her maintain a great lifestyle for her final year. My new cat gets great care from there, and the only complaint I have is I am moving out of state and will have to find another vet to go to. Great people, great doc, great place! They are like family. I highly recommend. Read Less

Couldn't believe the nasty attitude and sarcasm from Ms. Moore (the vet). But first, I'll give credit to the VERY NICE and considerate staff -- OTHER THAN THE VET. Ms Moore asked me a question about something (cant remember the exact question) and I told her I wasn't sure. Her reply, with a 'smart mouth'...."Its right under your nose. Didn't you read the brochure that the assistant just brought in a few minutes ago?" Bare in mind I was obviously very worried at the time. I don't give a damn what anybody else says or gives me before the vet finally comes into the room!! My dog was bad sick! I wasn't in the mood to read some brochure that everyone gets when they get there! And even if reading the brochure was important, you NEVER get that kind of an attitude towards a grieving pet owner!! Outcome? Had to have him put down. This grown man did cry and the OTHER staff was very sympathetic. This actually occurred a few months ago. I just stumbled on these reviews while searching for another vet for my other dog. And Ms Moore, if you read this, my other dog will go to another vet or die here at home before I bring him to you! Read Less

The entire staff was kind and compassionate and very helpful. My working dog dislocated her wrist while working. It was 5:00pm and most of the other clinics wanted to see her the next day or to refer us to the emergency clinic. Animal Care of Concord saw her right before closing time and did an amazing job of setting her leg so she would be comfortable until she could get in with the orthopedic surgeon. The facility is beautiful and spacious and brand new! Dr. Moore was great and I am very picky. I train dogs for a living and I very picky about where my working dogs go to the vet! I will return to this clinic Read Less

The entire staff was kind and compassionate and very helpful.  My working dog dislocated her wrist while working.  It was 5:00pm and most of the other clinics wanted to see her the next day or to refer us to the emergency clinic.  Animal Care of Concord saw her right before closing time and did an amazing job of setting her leg so she would be comfortable until she could get in with the orthopedic surgeon.  The facility is beautiful and spacious and brand new!  Dr. Moore was great and I am very picky.  I train dogs for a living and I very picky about where my working dogs go to the vet!  I will return to this clinic! Read Less

We have been clients of Animal Care Clinic for over 15 years. We have taken dogs and our cat there from when they were tiny until the time we had to tell them goodbye. Dr. Moore, plus every staff member, are all absolutely top notch. We have always been treated like family. Our pets know this is a safe place and seem to trust everyone there. Words cannot express our gratitude and loyalty to these caring people. Read Less

As long time multiple dog owners in the Charlotte, Concord area, we have sampled the services of several different Veterinary Clinics. Although all were very professional and provided adequate service, none can compare with Concord Animal Care Clinic. The extremely competant staff are pleasant and provide a standard of service we have not previously experienced Recently one of our dogs has required a considerable amount of attention. We have seen amazing results from the treatment she has received, even though the same symtoms have been addressed by other clinics with little or no improvement. We would not hesitate to reccommend this facility to all animal owners in this area. Read Less

Everyone at the animal care clinic is outstanding, My rescued malti-poo has had trouble with her leg from the get go,yesterday sadly she fractured her leg badly, it wa 5.00 she was screeching in pain, her leg going the wrong way, they took her immediately, and waited after hours for us to come back and get her so she could be home, from the doctors to Lisa and jane at the front desk every single one of them care and give the best care,sadly my dog has to have her leg amputated afer th holidays. I WOULD GIVE THEM 10 STARS IF I COULD. THANK-YOUJ. ROY CONCORD N.C Read Less

Animal Care Clinic is not a fancy place with all the bells and whistles. It doesn't have a large staff of 5-10 vets. It is not located in an expensive part of Concord. However, it is located in a cute southern home with only two examining rooms. The staff is full of wonderful people who have been working with Dr. Moore for as long as I've been going there. They are all very attentive and interact with me while I wait for my appointment. They have seen my fuzzy babies grow from puppies/kittens to seniors and now I Read Less

We've used Animal Care Clinic on church street in Concord as our dog's vet since we moved here. We've always loved the vet and have felt Buddy was well cared for. Today we took him in for a routine teeth cleaning. He had his teeth cleaned 2.5 years ago at this clinic so we has an idea of what we were in for both care and cost wise. We were given an estimate of $200 and were told if there are extractions it will cost extra. Fine. They called me after the surgery today to tell me that they had to remove all of Buddy's front teeth. I was very surprised. Imagine our absolute shock though when we went to the vet to pick Buddy up and the bill came to more than $450 dollars. Shocked Shocked Shocked Shocked That's 250% of the estimate. They did not ever tell us it would be THAT expensive. They did not give us the option to refuse extraction. We had a very long conversation with their business manager who basically told us that when you hand over a pet to the vet you're giving them a blank check to do what they feel needs to be done. Um, no. There is no reason they couldn't have called us during the surgery and said ""we need to take out 11 teeth by our count. Here are the options. Here are the health consequences for your dog if we do it and here is what could happen if we don't."" Nothing. We had NO communication until after the fact and even then it was non specific... in the form of ""we had to remove some teeth."" For us $200 is a WHOLE WORLD away from $450. and we did NOT hand over our dog and a blank check. The business manager refused to acknowledge the unfair business practices. We will be taking our dog elsewhere for his heath needs. Read Less