Concord Parkway Animal Hospital

I've been taking my two dogs, Max & Gideon, to CPAH for going on 8 years since about February, 2008, when they were 4 weeks old. I got both of them from Kitty City who told me both dogs were found abandoned in a garbage dump in the cold of January that year. They also told me that, as they were very sick, CPAH, under the care of Dr. Stewart Roberts, brought them back to health. I decided to take them there and have never regretted it. The CPAH have helped keep my dogs healthy and the staff is super-friendly and caring. My advice: take your pet to CPAH. You won't regret it. Read Less

I am Retired/Disabled from the US ARMY. My family has a 4 year old Cat (Milo) which has been seen by Dr. Roberts since January 2017. We now have a 8month old Kitten (Cali) we rescued and has been in our care for 3months. Milo went into Heart Failure and Respiratory Distressed. Cali recently develop Inflammatory Bowel Syndrome. I want to say the honest truth because in the military you are trained on Integrity and Honesty. Dr. Roberts has gone above and beyond his duty to take care of my pets as well as his staff. We have became apart of their family as well as they have became apart of our family. The staff was very sympathetic to our situation and extremely helpful. Dr. Roberts took his time to explain in detail everything that would be done, everything that needed to be done and everything we needed to do. Dr. Roberts sees the brighter side of things and tries to make you laugh in making a hard time feel better. The last thing I could say is "Don't take my word for it, go and check Concord Parkway Animal Hospital out for yourself and make your own decisions". Read Less

Excellent vet! We use them to have our dogs nails trimmed, check ups, and they were absolutely wonderful when we had to put a pet down. Can't recommend them enough! Super cheerful, friendly staff and vets! Read Less

Amazing vet! My parents dogs fell I'll quickly and no other vet would see him quickly. They took him in without an appointment. Sadly there was no saving him but they gave us peace knowing that the right thing was done. Read Less

By far the BEST animal hospital I've ever ever been too!!! Everyone is so friendly and professional!! They all really care about animals, as soon as you walk in it really shows!! They always work you in for emergencies. I will never go anywhere else but here!! Dr. Roberts is absolutely wonderful and great with my dog!! Highly recommend Concord Parkway Animal Hospital!!! My Jenny feels much better, she says thank you!!! ; ) Read Less

I rescued two baby kittens that were 3 weeks old that I found in a box. I'd never been here before but I was scared because i couldn't get the cats to poop. They gave me a dewormer and a stool softener for both kittens and the staff was extremely nice through it all. Ive always had older cats that my mom would rescue so they gave me a lot of pamphlets on kittens to know what to expect. Callie and Toes will be going here for everything! Read Less

I gave them 5 stars and I am one picky puppy parent. I called for a spay appointment after feeling my last vet was charging me for services I wouldn't need (my pet is already chipped and they wouldn't take that fee off their spay fee). I made an instant decision after how helpful the lady on the phone was. My apologies, but I didn't get her name. She offered to call the previous vet to get my puppy, and her sisters' records. Then when it came to surgery day I was a nervous wreck. They listened to me ramble about my puppy and advised me I could call any time throughout the day to check on my baby. Me being who I am, I called. They were so accommodating. They called when they said they would, were super nice, explained in great detail what to expect tonight and the coming days, and the service was LESS THAN QUOTED! My girls will be going there for every visit...... Oh! And they trimmed her nails without me even asking (and I meant to ask!)!!!!Read Less

Dr. Roberts and his staff are wonderful.  I have taken my dogs to Dr. Roberts for 6 years now and have received nothing but the best service.  My golden retriever had several issues during his last years and Dr. Roberts helped me to navigate through them.  He would also make suggestions such as acupuncture or water treadmill therapy that might help....services he doesn't provide but was able to make recommendations.  I appreciated that he was thinking beyond his own services for ideas that might make my golden more comfortable.I have always felt the pricing was fair.  Owning a pet is not inexpensive so I would never want a vet that everyone raves is "cheap".  I want a vet that people say is knowledgeable, caring, and honest.  And Dr. Roberts and his staff definitely fall into all three of those categories. Read Less

Absolutely fantastic, Dr. Roberts and his staff are polite, professional and work at a very fast pace. You can tell they genuinely care about Animals. Office is clean and sanitary as well. So glad that I found this vet! Read Less

Dr Roberts and staff are absolutely the best in animal and (human care when we lost our precious Harley ) that any animal lover could ask for. Over the top care. Thanks Dr Roberts, Lori, 2 Stephanies and Ben! Michelle Fisher xoxoxoRead Less

I have taken my furkids to CPAH for eight years, and even though I now live in another county, I'll continue to do so for all but emergencies. Dr. Roberts, Lori, Mandy, and all the staff (and kitty Soup!) have taken wonderful care of us, and their support of local rescue efforts makes us love them even more! Read Less

I want to thank Dr Roberts for taking care of my sweet KitKat on Friday 1/22/16 during our ice and snow day. My vet was closed and Concord Parkway Animal Hospital was open. My cat was in a fight and he was bit on the foot a few days ago and it was not getting better and it was swelling so I called his office and he was open and he was able to lance it. He did a GREAT job caring for him. He also updated his shots and gave him a check up. Now my KitKat as a new vet. I would recommend them to anyone. Very kind people. Read Less

It's so clear Dr. Roberts and every person in the office loves animals. My dog pulls me in so she can see all her friends there. They always take time to answer questions and follow up to see how your pet is doing. I'd recommend the practice to anyone! Read Less

Dr Roberts is the best vet! He loves animals, has superb diagnostic skills and excellent treatment protocols. He is assisted by highly skilled vet techs who also care deeply for animals. Lori, the administrative assistant does an outstanding job processing clients through their visit to the hospital. I highly recommend Dr Roberts and his staff for a superior experience for you and your animals. Read Less

Absolutely The Best Care for your animal and you. They Love animals and it shows it. They are the best at making you feel welcome and are very prompt when helping you. Everyone is very polite and friendly. Bravo Zulu to this staff for your prompt customer service and professionalism.Read Less

Dr Roberts and his staff are the absolute best!! We have taken all of our dogs to them over the years and they have always given our fur babies the best care!! They have helped us through some very difficult decisions with our pets and have always been caring and compassionate. i would not take my pet family anywhere else!! Read Less

I have been bringing my cats to this office for over 4 yrs and today is the second time they refused to see my pets in an acute condition because it was  45 minutes  before they were closing(I would be there in 15 minutes) and they referred me to the emergency clinic 10 miles further down the road.  The first time I had to put my baby down, they refused being to close to closing time and this time I don't know . My baby is not recovering well from a procedure performed in an emergency situation yesterday and I just wanted him to have a look and make sure the abscess was healing and  not worsening. I had called them earlier in the day to let them know I would be in if I felt the situation was not getting better. Told them he hadn't urinated in  somewhere over 6 hrs and it didn't matter , so callous.  Well finding a new doctor tomorrow. Read Less

Everyone who works here is amazing! We were new to this area & just happened to get lucky in choosing them! We have a 9-year-old arthritic dog that has been suffering for some time now & after shots & medication, Stanley is enjoying life again! We appreciate all you've done for him & making us feel at home in the process! I would never go anywhere else for Stanley's care! :) Thank you all so very much! Read Less

I took my dog because of a cough due to tracheal collapse. While the visit took over an hour Dr Roberts examined my dog in under 3 minutes. He prescribed a bronchial diolater as well as an antibiotic for him. While his cough did stop he began to have very bad intestinal distress. I called early on the am asking to speak to the Dr about what was going on and was told he would call me right back after not hearing back from him I began to google the medications he was prescribed. ToMy horror it clearly noted on the FDA webSite as well as several other reputable sites that these 2 drugs should never be prescribed together and the rests could be fatal. I immediately called the animal emergency hospital which confirmed that these were not to be used together. I called Dr Roberts and told his receptionist what was going on and she hung up on me. When I called back and told the next receptionist she hung up on me too. Several hours later Dr Roberta called and was less than apologetic stating that even though they are contraindicative of one another he's used them before. When I told him about his receptionist hanging up on me he first said that he was in a room with a patient them he said he was standing right next to her. He is a liar and his prescription almost killed my dog Read Less

My sister recommended Concord Parkway Animal Hospital to me. I had been taking my pets to Banfield (Petsmart). I thought the staff was very friendly and Dr. Roberts took the time to talk to us and answer any questions we had concerning Buster, our pug. He even diagnosed Buster with peridontal disease, something Banfield overlooked for years. Their motto is "Quality Medicine...Compassionate Care" and this is true. Exceptional service, knowledgable and friendly staff and reasoanably priced. We are so pleased! Read Less

Edited to add...this did not happen when Dr Dawkins was there. I have taken my animals to this hospital for over 10 years. Our relationship is over.Short and sweet...Are Dr. Roberts and his staff knowledgeable? YesIs everyone friendly? YesDo they have a nice, clean office? YesDo you get charged for services that you did not request? YESAre they the only vet in town? No thank goodness.Sorry, but I do not have money to throw away. I will take my business elsewhere. 2 examples offhand that occurred on my past 2 visits there:1)My cat has FLUTD. I took my cat's urine in to the office with me. The office told me I could do this.  I had to camp out at the litter box and catch the urine in a ladle. The office still charged me  $75ish to cath my cat and perform a urinalysis. They said the doctor 'likes' to use his own specimens.  BUT they never told me that they didn't use my specimen until I got home and dissected the bill. I called the office back to tell them I had brought my own specimen, but was still charged for a cath and they were still not certain if my specimen was used or the doctors...but that he 'probably' cathed for a new specimen. Keyword...probably. 2)My dog went in for an eye problem last week. When I got to the desk to check out my jaw dropped over the amount.  A few of the charges I agreed to, or felt obligated by suggestion of the doctor. BUT...When she went down the charges there was a charge for a nail trim. I didn't ask for a nail trim. I questioned this....she said it was difficult and the doctor did it while 2 techs held him...that's why you charged me? I don't care who did it...I did not ask for it. NO, not one single employee there asked me if I wanted them to trim my dog's nails. And the least the doctor could do is say Thank You for the doggie bandannas that i took for him and his staff. Read Less