WARNING! I do not recommend and would never go back to this vet clinic. I went in to have my beloved cat's toenails clipped. A simple enough task that should have been uneventful, however, it was very... Read More
WARNING! I do not recommend and would never go back to this vet clinic. I went in to have my beloved cat's toenails clipped. A simple enough task that should have been uneventful, however, it was very upsetting. I wanted to go in and be with my cat, who was naturally frightened, but they said their policy was that they didn't allow customers to be in with the technician and patient. I persisted as I wasn't about to let them take my precious cat, my best friend, without me by her side to reassure and comfort her and they begrudgingly allowed me to. They had suggested I stay and pay the bill, while her nails were being clipped! (This supports the comment elsewhere that all they care about is the money). The technician did a great job and was very nice and friendly, unlike the 2 young girls at the reception desk. One of them just stared and watched, while the other one did all the talking. I asked if I could go in with my cat in future for nail clippings and they said it's not their policy to allow customers in with their pets. I asked why. They said, well there could be another animal in there and there could be a fight! What? There was no other animals wandering around and there shouldn't be. They said if my cat was in a fight with another one, something serious like that they wouldn't allow me in there either. I have been bringing my pets into vets with me by their side all my adult life and I am not about to stop now. What are they hiding? What are they doing that they don't want the customers there to witness? I told them I don't agree or like this policy. They were indifferent. They also questioned why I had a 3 year rabies vaccine, because they prefer to give only 1 year vaccines as the 3 year ones cause "cancer" Sounds like they are trying to make more money again, office visit, vaccine each year instead of 3 year. They said I would have to sign a waiver accepting the risk of cancer if I wanted a 3 year rabies vaccine. I have news for them. if the 3 year vaccine causes cancer, so does the 1 year one. All the time, one gal did all the talking, the other one just staring, very strange situation. I thanked them and walked out, they never acknowledged my thanks, not saying a word. Very odd young ladies there. I was so upset that when I got home I phoned and told them I didn't agree with their policies and would never come back there and asked them to destroy the file they just made up. The girl said, "sure thing, we'll take care of it. Have a great day." By the way they charged $19.18 for the toenail clipping. About $5.00 more than what I have paid elsewhere. $20 bucks for a nail clipping? Gouging. There are so many good vets in the area, why settle for this group? I would not recommend even my worst enemy go here. Beware! Read Less