New Hope Animal Hospital

Our dogs have gone here for nearly a year now and all the doctors and staff are friendly, knowledgeable and thorough. Great clinic all around. Soren is my favorite because he is extremely kind and tender. Robin is also a great doctor. We will never go anywhere else they have become like family. Read Less

Unfortunately we did not have a great experience recently at this vet hospital, both with getting quality care for our dog and with the boarding services especially. My husband brought our 1-year-old dog in for a limp, and when they examined her leg, for some unknown reason my husband had to be the one to hold her down, growling and snapping, so that they could sedate her to examine her leg. My husband is not trained in handling frightened/defensive/hurt animals, and I assume their staff is, so I'm not sure why he had to be involved in that, and the experience understandably left him shaken, and our dog had trouble trusting him afterward. This was all after we had brought her in the week before when the limp wasn't very bad, and we didn't get a lot of direction on how to care for it, so had gotten worse. All of this was unsettling, but we were still committed to trusting the vet, so when we unfortunately had to go out of town the following weekend we chose to board her at New Hope, thinking that the best place to board your injured dog must be at a vet hospital. We hated that we had to leave and were very anxious about it because of her injury. The vet assured us that they had the notes on her leg injury and that she would be on restricted activity while being boarded so that her leg could heal. When I picked her up Sunday after returning from weekend travels, I asked the staff member how her leg was doing and I received a curt, "I don't know anything about that, I wasn't here yesterday" in response. My dog's limp was worse and has been worse this entire week after it had noticeably improved before we boarded her at New Hope. After we called them to ask about all of this, they admitted to the error in communication to their staff about her injury, and have promised to refund the second day of her boarding fees to us, which of course is nice (no refund yet of course), but now we're not sure how many days/weeks of recovery she has been set back due to the error, so it's still very frustrating. Communicating about injuries within a vet hospital seems like the most basic service you should be able to rely on. We really trusted this vet, so it has been very disappointing that when something more serious was wrong with her and we desperately need quality care, we feel let down. Read Less

I can't say enough nice things about the staff at New Hope Animal Hospital. They have been amazing to work with through my baby beagle's first year. The front desk staff, the technicians, and the doctors are all top notch - they are all professional, kind, knowledgeable, and extremely caring for animals. When I have had emergencies with my dog they have always worked hard to accommodate us even when their schedule is full, and even when busy they take the time to fully answer all my questions and give amazing care to my dog. I'd recommend them to anyone for their professionalism, flexibility, and genuine care for pets. Read Less

I recently took my cat here for a wellness check and had concerns regarding his health and nutrition. Dr. Bush as well as everyone else working there I encountered were professional and thorough. She even followed up with me after his visit to make sure he was doing much better. I felt at ease throughout the entire visit as ALL of my concerns were addressed and I left feeling confident that my pet received the best care possible. I will most certainly be taking him back for future vet visits at this location. Read Less

I cannot say enough about the care providers at New Hope. Dr. Bush goes way beyond the call of duty and cares deeply about every animal. Our dog boarded there, too, and always went in with her tail wagging. (They also give tasty treats, definitely a perk as far as our dog was concerned.) I feel a real connection to the place because they treated us and our pet with such respect and kindness. Their end-of-life care is exceptional. Read Less

We have been coming to New Hope Animal Hospital for the last 3 years. We love the vets and have always had fantastic interactions with all staff here. Most recently, one of our dogs received a large wound on her leg. They squeezed us into an already busy schedule on short notice. After several hours at the emergency vet the night before, we were even more grateful for how great New Hope has been. While we received adequate care at the emergency vet, New Hope's team is so much more friendly, helpful, and communicates so well. They are also so much more reasonable about pricing and not recommending superfluous tests. Every time we come in, they always go above and beyond our expectations to make sure our dogs have the best care possible. If you are looking for a new vet, we highly recommend New Hope!! Read Less

Awesome place that genuinely cares and works with you to help keep costs manageable. All of the staff is very friendly and knowledgeable from the admins to the nurses to the Doctors . Dr Bush is the best vet our family has ever had. We love her to pieces! Read Less

I will never take our pups anywhere but here. The staff is so friendly and the prices are very reasonable. Dr Beth is always willing to listen to me blabber on and on and ask a million questions. She is friendly, kind and very helpful. When we started fostering a dog who was very nervous and fearful of people, dr Beth and the nurses were so sweet. She sat in the floor offering treats and pets for a very long time making sure our girl was comfortable before she started her exam. She was patient and loving did everything in her power to make the experience a good one for our dog. I am so impressed with the care that this hospital provides. Read Less

I just adopted a small dog and a friend at work recommended this place. Very nice staff and a helpful and sweet receptionist. I like that the place isn't all posh and fancy like some places that charge you a lot. The doctors are super nice. I am glad I was told about this place. Read Less

WOW, very positive first experience for both our dog and me!  We recently moved so this was our first visit to this vet.  The technician and the vet went out of their way to make sure our dog was calm and not nervous before and during the examination and it really paid off (our dogs were always a nervous wreck going to our previous vet even for check ups).  It was very clear that they address the animal and not just the owner.  The vet also did a great job explaining the medical issue we had and how it should be addressed.  I loved that the vet (Dr. Beth) didn't use any scare tactics to get us to medicate or feel like we needed to take the surgery route.  Will definitely return. Read Less

I really loved going to New Hope Animal Hospital until my dog couldn't stand being there anymore. Let me preface this with saying that she always loved going to the vet and a few months ago she got sick. They have her an anti-nausea shot and from that point on she stopped wanting to go. I moved and drove three separate times to go to New Hope Animal Hospital (a 45 minute drive) and they couldn't get Kaylee to get a Bordetella vaccine and Heart Worm test. After spending about two hours for each visit with no luck and tons is crying in the back room, I decided to take her to a different vet. After trying different options with me in the room, her new vet gave me the option of putting a muzzle on her and said if I chose to do it she would react less to me putting it on her. Well, when they brought the muzzle in, my dog was petrified. The only time my dog was in other people's care without me there is at New Hope. I really wish that before they made a decision to muzzle my dog they would have talked things over with me first. Needless to say I no longer go to New Hope and I am still looking for options to get annual vet care for my pup. Read Less

They are very responsive and treat animals with immense love and care. They have squeezed in appointments for my pup when he became unexpectedly sick. They have a vet there that used to work at VTR as an Emergency ER - he is excellent! He kept me in the loop during Dawson's treatment, explained the treatment options and involved me in the decision-making process. He didn't try to sell me on unnecessary expensive procedures which I really appreciated. Read Less

I've been coming here for 4 years and I'm always happy with the quality of care and pricing of their veterinary services. Recently, I boarded my dog there for the first time during a long weekend and was looking forward to seeing my girl run to me after spending time away. To my surprise, when she came out she sniffed everyone in the room and didn't even care that I was there to pick her up! I'm happy that my dog's experience was very positive and that I can trust the staff there to make the boarding process as smooth as possible. Read Less

We have been 100% pleased with New Hope Animal Hospital.  They are so easy to work with for scheduling appointments, emergencies and walk-in nail clippings/medicine purchase.  Our dog loves visiting and the staff is friendly.  Everyone who handles our dog is gentle and confident with him.  The vets have provided knowledgeable answers and helpful advice whenever we ask.  We fully trust New Hope Animal Hospital to take care of our precious pup. Read Less

I have always had a very positive experience boarding my dog here. The staff are always friendly and very open to checking in for updates. My dog always comes home very happy and healthy. I am also extremely appreciative that she always comes back bathed and nice and clean at no extra cost! Read Less

This is the best veterinary service and quality I've ever experienced for any dog of mine, ever! Dr. Hahn and her support team are the kindest, most professional, caring, informative & communicative. The follow up and continued attention to make sure my dog got well were remarkable. Their rates for care and medicines are more than reasonable, actually, surprisingly low.  I have been visiting Durham for several months and needed to find a great vet for my dog who is with me. I wish I could take them home with me! Read Less

After trying a few vet offices closer to home, I ended up at New Hope and couldn't be happier. They treat your pets like family and there's no pressure to up sell things like many places I've seen. Both of my dogs are very comfortable at New Hope and I appreciate what they do! Read Less

For many years, dr. Soren Windram, and his fellow colleagues plus the entire New Hope Animal Hospital team were my people of choice, my go-to place in crisis, or in case of any health concerns of my dogs.And this is not likely to change any time soon. In addition to top notch professionalism, experience and advice you get so much more!All the options are explained clearly, all the questions are answered without a hesitation and you simply feel that they PARTNER with you in the decision making process concerning the treatments of your pets.What also struck me is the fact that dr. Windram, and his team, never ever try to talk you into some expensive options if they are not likely to be truly beneficial to your pet. Therefore, we trust them, we appreciate them and we are recommending them to anybody and everybody who cares for our opinion!It is always with compassion, understanding, warmth and a sense of urgency that dr. Windram, and the team, listen to the (oftentimes) hysterical humans and are so gentle and in-tuned with the animals.We got yet another practical example of their care and philosophy yesterday, when we were advised by the receptionist to bring our Yorkie for an unscheduled, emergency surgery.As usually, everything was discussed calmly prior to the surgery on the phone, and today the tiny patient is recovering nicely at home!It's not CHEERS, but everybody there knows your name and simply cares!Thank you dr. Windram, thank you DREAM TEAM!Grazyna Orlemans Read Less

This animal hospital is top notch. I can't say enough about the friendliness and professionalism of the staff. I would say this even without the little extra things they do to exceed all expectations. For example, on one visit my cat's carrier was dirty from being left outside, and I didn't leave myself enough time to clean it before the appointment.The staff cleaned it and put a clean puppy pad in the bottom of it. That's just how they roll! Read Less

The vets at New Hope are amazing. I found them to be very supportive and friendly, reasonably priced, and very competent. My dog Chloe had kidney failure and they did a wonderful job of doing everything we could for her, and, when the time came, helping her pass peacefully and happily. They even put out some mats and blankets so we could do the procedure in a puddle of sunshine outside, because that was Chloe's favorite place. I would absolutely recommend them. Read Less

If I could give more stars  I would. Everyone has been wonderful with our 5 dogs and 2 cats. Our one dog Chico was diagnosed with seizures several years earlier and every vet at New Hope helped us manage his seizures. His seizures got worse with time and he suffered other health issues; however, New Hope helped us make difficult decisions every step of the way.   We had to make many emergency visits and we were accommodated every time. For that I am thankful. Read Less

I can't express the joy of having New Hope Animal Hospital as our pets care provider. Yesterday we woke up with one of our dogs in an emergency situation, called the hospital immediately and they were completely booked, but they gave me the option to bring my baby girl to check her, as soon as they found out she had pyometra got 300 percent on board, exploring every single possible way to solve the problem. Ann and Christine actually stayed late performing surgery to Misha, my baby is alive because their unconditional level of professionalism and humanity. I highly recommend this hospital. Read Less

Highly recommend - we love Dr. Christine! They have excellent staff. They are very personable, knowledgeable, and compassionate. Have no trouble getting appointments and easy to reach someone to get advice over the phone. Will continue to take our pets here. Read Less

Great boarding facility. Many animal hospitals will take dogs out twice a day. These guys do it as often as they can - I've heard up to six sessions a day, something you would a premium for at pet spas. I like that there are vets on staff. If something goes wrong with my pup, I know he is in good hands. I boarded my special-needs Chow there (and bought his premium, anti-allergen food there) before he passed away, and it was great. My current pup is nervous in new locations, as he was an abused, feral hunting dog before I got him. He does very well with the staff and is beginning to socialize more happily with the other dogs. I appreciate the staff's patience with my Beagle. The first time they put him outside, they had to chase him around the pen as he was so wily! Very nice, kind, animal-loving people. Read Less

They are a fantastic animal hospital. I've been bringing my cat here for 2 years now and have nothing but good things to say about them. 1. Pricing. Their pricing is incredibly reasonable, with basic wellness exams being a flat rate and being upfront about any additional costs. They also are not pushy about treatments. 2. Pet care. They not only let your pet sit in a quiet exam room while waiting if they are nervous about other animals (assuming they aren't super busy), but are very kind and gentle with nervous animals. They are very understanding that my cat is a little bit nervous around loud noises and new people and make the experience pleasant for both of us. 3. Business. The location is easy to get to, always incredibly clean, and all the staff are great to interact with. I was recommended this place by a friend and would highly recommend it to any triangle area pet owners. Read Less

We have been taking our dog Astrid here her whole life, starting when the clinic was brand new. Tonight we had to say goodbye to her. Soren and his crew were loving and caring and infinitely patient while we went through this. Thank you all so much. Read Less

Definitely one of the best places I have taken my pup!  Dr. Soren was excellent with my boy when we had to come in for a swollen toe and severe limping.  He was kind, listened well and was very honest about what he would do if it were his pet.  Communication was great and I didn't leave with any unanswered questions.  The follow up after my pup's visit to make sure all was going well was really nice and appreciated.Not saying my visit was cheap but they are not out to get your money!   There were things offered but Dr. Soren broke it down on whether it was really necessary or not. The staff has always been pleasant and nice to work with.  This place seems to go above and beyond to make sure you and your pet are happy and healthy!! Read Less

I love how this place really takes care of your concerns. .. my dog isn't a mean dog ..she is sweet but when it comes to nail trims well just not her thing.. from the very first time they offered to give her something to calm her down and little things like when she had to be put to sleep they held her till I could get there so when she woke up she wasn't alone. They really have gone the extra mile for me and my fur baby nene ... I just wouldn't go anywhere else! Read Less

First visit to New Hope Animal Hospital today to take my new ragdoll kitten & totally loved the place! Nice, clean (smell-free!) office & the staff were very friendly. Dr. Hahn was wonderful & sweet with my new "baby" & fees were so reasonable. Overall it was the best vet experience I've had & Bella was calm & content the entire time. I will highly recommend New Hope to anyone looking for a vet. Read Less

New hope has taken care of my cats and dogs for the last 6 years. They have an awesome, caring staff. They make time for emergencies but don't charge emergency rates. They support local animal rescues which is an important factor for me. I love their vets and their staff. Read Less

The entire staff at New Hope are very caring. Dr. Soren came in on his day off to see my dog when she was very sick. Unfortunately she had to be put down shortly after and he was compassionate and caring during the whole thing. Read Less

We've never had a better veterinarian and can't recommend them highly enough. Anyone we've ever talked with or dealt with there has been nothing but kind and professional. We've had to put two dogs to rest. Their support and kindness during the decision and process was incredible and we are forever be grateful to them. Read Less

We've taken our 2 dogs to New Hope for the past 5 years and absolutely love it. It's very easy to get an appointment and they accept drop-offs if there isn't an appointment available the same day. The entire staff is great and very knowledgeable. The boarding is also very reasonable and I've never been concerned with leaving my pets with them.Read Less

Huge fan of this vet. The whole staff is great, and both the boarding and the care are top notch. I have an anxious pit mix, and everyone from reception, the vet techs and the vets themselves are patient and sweet, never rushing him. They are also reasonably priced for both boarding and vet care.Read Less

we noticed a huge lump on our german sheperds face/jaw area on a saturday morning,called new hope at 11am and they were ready to take care of him even thought they closed at 12.very impressed with the care they took with our pup milo.price is usually never an issue with pets as they are an extended part of our family,with the visit,shaving him to find the issue and his meds come to 104 bucks...extremely impressed with my whole experience,i will definitely be taking all three of my dogs there in the future. oh by the way it was a small snake bite that caused the swelling. Read Less

hi... i've never written a review, but i've recommended Dr. Windram and his team at New Hope Animal Hospital to people for years, and i want everyone to know how great i think they are. i'm pretty picky, and i took my cat to several other vets and didn't feel great about them... once i found Soren Windram and NHAH, I'm never going to another vet again! He remembers me, what i do, and my pet's name, which is way more than other vets have done. he's also very good about telling you what your options are when your pet is sick and being very caring yet easy to understand. he never pushes expensive treatments if he doesn't think your pet needs them, and the whole team at NHAH is amazing. they put me AND my pet to ease. i took my cat to NHAH for years, and Soren was so kind when i had to euthanize my cat and i was a wreck. after my cat died, i swore i'd never have another pet, but then i rescued a dog almost a year later. the whole team there (anne, heather, soren) know my dog's name, comment on how much better she is, and always presents me with all my options so i can make an informed decision. something i think readers will be interested in: Dr Windram used to run the TPETS emergency room (which is how i met him), so he is very well versed in emergency situations. no, i'm not being paid or otherwise encouraged to write... i just really think the world of them, and if they moved away, i would be hard pressed to ever find another vet i'd like half as much. i trust them with my pet, which is hard for an owner to do, but i know they're at the top of their game, and wish all people with pets who aren't happy with their vet to check them out! Read Less

I brought my two dogs and a cat here for three years and had nothing but outstanding care. They provide great care for routine check-ups and emergencies. I once had to bring in my dog for emergency care, and Dr. Windram's bedside manner was truly comforting . He took the extra time to explain exactly what was happening medically, what kinds of tests were being done and why, and helped me focus on the positive rather than just despairing. Another time I took in a very sick 5-week-old foster kitten and again they were amazing and went ""above and beyond."" The technicians actually took turns holding the kitten with a hot water balloon all day just to keep it warm! Even now that I've moved, they are helpful with sending records. They truly do outstanding work and care about animals. Read Less

The greatest group of veterinarians and staff around. They are not out to run up the cost of your vet bill, but they are ALL about quality care for you pets and the owners. They are attentive to owner concerns and really treat each pet like a member of the family. Read Less

I met Ann the Vet technician at a animal rescue fair. I told her about the dog I rescued and she was very helpful with what I would need to start the dogs examsand also gave me an approx cost. I brought the dog a few days later and they were through and very efficient and friendly. I plan on bringing my own dogs and cats to the New Hope Animal Hospital. The cost was reasonable. Read Less