This past Friday while I was out of town one of my cats was experiencing severe respiratory distress, and a friend who was sitting her was referred here. I was consulted and updated by phone on what treatment was recommended. The doctor was sympathetic and very informative regarding my options every step of the way, including the costs involved. Unfortunately, Fancy's condition turned out to be terminal, and I had to make the difficult choice to let her go.Several years ago, I had had a similar experience here, with an older cat who had developed a spinal tumor. I have nothing but praise for the doctors and staff. Read Less

It is with a heavy heart that I leave this review. I had to unexpectedly put my 13 year old cat to sleep on a rainy Friday in December. She was my first pet as an adult and so this was the first time I've ever had to make this awful decision. The staff here were incredibly professional and caring. The vet fully explained her findings, and as we discussed treatment options, it became clear the most humane thing I could do would be to say goodbye to my best friend of 13 years.The staff gave me all the time I needed with her to say goodbye. I didn't feel rushed and the system they have set up worked well (they give you a bell to ring when you're ready to start the euthanasia process.) I was heartbroken and sobbing and everyone was so kind to me.I came back today to pick up my girl's ashes and paw print. In the meantime, I'd received a card from TVRH, with handwritten messages from the staff saying how sorry they were. Never having euthanized a pet before, I didn't know what to expect, but the paw print is wonderful and the wooden box my girl's ashes came home in is beautiful.Thank you for treating both myself and Pandora with love and respect on one of the worst days of my life. I won't hesitate to bring a pet back in case of an emergency. Read Less

This is a fantastic place to bring your pet. They provide an incredible level of advanced care and specialized medicine. Also being 24 hours you can rest assured you have a place to go in an emergency to be certain your pet has the best care available. Dr. Myers worked very closely and tirelessly with my beloved dog during a long cardiac illness, providing top notch care and keeping her happy, active, and comfortable as her condition progressed. I am so grateful for everything provided by Dr. Myers and the rest of the staff here. You will not be disappointed. Read Less

Our oldest dog had a seizure very late night on a weekend. They saw her quickly and started her on medications. She had to return a couple of months later and the staff and the vet recognized her. They spent quite a bit of time explaining treatment options and followed up via phone call several times to see how she was doing. Read Less

Had emergency respiratory issues with our puppy after a fun evening at the dog park. It was extremely scary and we called in on our drive there. The receptionist was SO nice and helpful on the phone. We were met at the door and they took him back immediately. The doctor was so nice and gave us a ton of options but still recommended just watching him tonight. The staff here is incredible and made a scary situation very easy to handle. I would highly recommend this vet if you are even a little uncertain about something going on with your pet! Read Less

We took our dog in to have ACL surgery and the whole team was pretty fantastic from the get-go. Dr Eward was patient, kind, and followed up very quickly after a visit, as well as any time we called. We had to have a good number of visits, and every time we walked in, we were greeted with a smile, and I knew we were leaving our dog in good hands. I also knew I could expect a phone call for a whole run-down and to answer any questions if I had to leave here there. Don't get me wrong, this place is $$$. The one time we brought our pup in for an emergency, I think it was an automatic $300 just for handing her over to be looked at. But I'd absolutely trust them if we ever needed an emergency visit or another specialty treatment. Read Less

If I could give more stars I would!! From the minute you walk in the door there are caring professionals! Dr Cindy Eward did two shoulder surgeries on my Vinny, I couldn’t have asked for a better doctor! I would highly recommend Triangle Veterinary Refferal Hospital!! Read Less

I just have to leave a review and I NEVER do. My dog got hit by a car last week, very late at night and I brought her to the first emergency vet that popped up on my phone and it was Triangle. Unfortunately, my sweet girl passed away but I can not say enough how wonderful everyone was. The receptionists, techs, vets, every single person was so respectful, helpful, and you can tell they genuinely cared. They handled my dog's afterlife care very well, when I went to pick up the ashes they came in a beautiful wooden box with her name engraved, and they did a clay mold of her paw print with her name stamped into it. This is all wonderful and nice but what really made me write this review is the card I received in the mail today. It was a beautiful card about my sweet Tally but the part that surprised me is every single person I spoke with that night at the vet and who handled my dog signed the card and wrote a personal message. It was so incredibly sweet and thoughtful especially when they didn't know me at all! I wasn't even a customer of theirs and they went above and beyond to make this experience as easy as possible for me. I will always appreciate them for that and will ABSOLUTELY recommend them to anyone and bring my future pets here. Read Less

My 6 year old Australian Labradoodle Caymus came here after he was attacked by another dog in my building. I was very nervous and scared, and they stapled him up well, and there is barely a scar now. They are clear communicators and make you feel so welcomed, and comforted. TINA is great, and very knowledgeable and easy to speak with. I have not ever met a unkind soul here, you can tell they truly care about the animals. I wish this was a regular vet as I would only come here. We ended up moving right down the road not even on purpose. Highly recommend. Read Less

Professional, personable, and caring; from the front staff, technicians, to the doctor. They were informative about procedure and cost up front. The facility and family room are comfortable and well planned. They gave us all the time we needed to say goodbye to Scooter. Read Less

One of my dogs recently had severe gastroenteritis. We were unable to get meds into her and after a week it looked like we were going to lose her, she was terribly dehydrated and couldn't eat or drink water. We took her to TVR and they brought her back to life in four days of non-stop care. Dr.White even cooked chicken for her at home and brought it in to try to coax her to eat. They called me twice a day and always let me know about any new charges, they were very considerate about the bill, which I appreciate. I've seen negative reviews on here saying they are all about the money and it's not true. I was nervous about bringing my dog home before she was ready and they could easily have kept her another day or two. But they encouraged me to take her home and said I could always bring her back, if necessary. The atmosphere at TVR is calm, serene and peaceful. My dog didn't shake as she usually does. I can't recommend them highly enough. And the cost per day was equivalent to my regular vet. I wish I'd gone there first! If you need serious veterinary help, don't waste time, go to TVR. Read Less

I recently had an emergency where I had to put my dog to sleep, it also happened to be the evening and we had just had heavy snow. It was a relief to have this hospital open 24/7 and to be able to relieve my beloved pet of his suffering. Everyone was extremely kind and friendly. They went above and beyond with special, caring touches such as mailing us a card a week later. Would highly recommend. Read Less

24 hour emergency vet establishments are generally not happy places. For the most part you go there when something terrible is happening, and needling at the back of your mind is concern over how much it's going to cost, then guilt over thinking about money when it's your pet's life on the line... all that said, this place is the best case scenario. They do doggy chemo and specialist visits and such, so it's not all trauma and emergency all the time. I haven't personally had experience with any of the specialists except for Dr. Myers, who does cardiology. She really knows what she's doing, and she tells it to you like it is without pressuring you overmuch. The people who work at the front desk have been extremely considerate and helpful every time I have been in except once... which has been about fifteen times total. The waiting room is clean and nice. Of the local emergency vets, I absolutely recommend this one. Read Less

I have taken four different pets to TVRF and have spent literally thousands of dollars there, and my experiences have been mixed.  I have truly liked the staff, and I think the quality of the care is very good, but the practice is disorganized and inefficient.  Last spring, my otherwise healthy dog was referred for suspected cancer.  It took ten days to get her first appointment.  I inquired about whether the delay was OK given her situation and the fact that she was losing her teeth, and was reassured that she was stable.   I should have known better, but I took my cues about the level of urgency (or not) from the practice against my better judgment.  She had a very aggressive oral melanoma, and a ten day delay was like a lifetime.  Her tumor grew every day and she bled through her hose while we waited and waited for her appointment and had an emergency visit there in the interim (during which time, the ER vet told me she thought it was a tumor).  Worse, after the first appointment with an internist, I was told she could not get in for an oncology consult for another ten days.  I had to make a fuss to get her seen more quickly (and to their credit, they did get her in quickly...but only after I pressed them).  Then, she was referred elsewhere for radiology treatment since they do not have the ability to perform radiation in-house, which caused even more delays.  The cancer was fast-moving, and had she started treatment right away, she might have had a chance.  I still experience a lot of guilt and an immense level of sadness that I didn't advocate more intensely for her so that she could be seen in a reasonable amount of time.  I wish I had not taken my cues from their lack of urgency.  The delays probably cost her her life.  More recently, I brought my cat in because his breathing was labored.  The staff was so kind and they brought him back right away, which was great because he's a cat who is very stressed by going to the vet, and I was very worried about the impact of stress on his condition.  However, he then had to wait for over an hour for an infusion of subcutaneous fluids, which were a nice-to-have, but not a need-to-have, and which should have taken ten minutes.     When I inquired after the first 45 minutes, I was told that they were busy and that they hadn't gotten to it and that it would be a "few more" minutes.  Then, after another 15 minutes (with one trauma case coming in the door and another on the way), I told them to cancel the fluids and please give me the cat so we could leave, since I could already forsee another hour of stress for the cat, and benefit was outweighed by the stress.  They told me they were busy, then, when I pressed the matter, he miraculously appeared, having had his infusion to a tune of $40 in addition to all of the other charges.  When I protested the charge, since I had withdrawn my authorization for the procedure, I ended up in an argument with the receptionist.  When I got home, I found he'd been sitting in his crate in his own vomit.Cynically, I think that he got the infusion more quickly because they perceived a lost revenue opportunity.  However, the practice manager did call me after the fact and told me that she watched the video and the cat was being infused for the first 45 minutes of our visit.  The fact that it took more than 4xs the time to give the infusion than normal is strange, but what baffles me is that the receptionist never said, "I checked and they are working on him.  It took long because xyz."  And if they had handled it that way, instead of being stressed and impatient, I would have gone to get a cup of coffee and would have been fine with everything.  I just don't know why they decided not to tell me that the infusion was taking the whole 45 minutes.  However, rather than continue to haggle with them, I paid for the fluids and have decided not to go back.   It's too bad, because I do like the staff, but I believe they have some serious issues with efficiency and operations that could be ameliorated by better management.  In short, my recommendation is that for referrals, you are better off going to NC State.  For urgent, but not super-emergency visits, I would recommend going to your normal vet or to the referral hospital in Cary.  If your pet is hit by a car or is having a stroke, by all means, go to TVRH. Read Less

I have nothing but praise for TVRH and Dr. Michael Grafinger.My husband and I went out to eat one Friday night. When we left our 15-year-old cocker spaniel, Jake, was fine. When we got back about three hours later we found a trail of poop and pee through three rooms. It was a huge mess. We confined Jake so I could clean things up and watch him. When he started vomiting we knew it was time to get some help. We are so fortunate that TVRH has emergency hours!We got there close to midnight and the staff quickly got our little old dog back to an exam room to figure out what was happening. The bottom line was that Jake probably ate something he shouldn't have eaten. Did he find one of those Brookstone dark chocolate / pomegranate candies on the floor that I didn't realize I'd dropped? Maybe. Did he lick one of the frogs that we find in the backyard from time to time? Who knows? Whatever it was it didn't agree with him.Dr. Grafinger gave Jake a shot of anti-nausea meds and subcutaneous fluids, and sent us home with some antibiotics and a dog that temporarily looked like a cocker spaniel / camel hybrid. Jake was back to his elderly self after a couple of days.Dr. Grafinger and the staff were compassionate and very helpful. Check-in and check-out was simple. Someone called a few days later to check on Jake, and they transferred records of his visit to our regular vet on Bahama Rd. I hope you never need to take your beast-buddy to see them on an emergency basis, but rest assured that if you do that you'll both get the best treatment available. Read Less

This is definitely where you want to go for emergencies. They are friendly, helpful, caring, and respectful. It's extremely expensive but you get what you pay for. The first time I had to go here, my kitten ate some of a medication that is very toxic to little animals. They gave her great care for two days and called regularly with updates. This totaled around $800. The second time, I brought my 8 year old lab in. She was bleeding internally and they gave us two options. Euthanasia ($200) or Surgery ($3,500 - $5,000). We decided to go with surgery. They asked for the base payment upfront($3,500). It was 10pm and we couldn't access that amount of money so they kindly agreed to take the $2000 Care Credit with our promise to bring a check for $1,500 the following morning. The surgeon personally called during surgery to tell us that they had uncovered a large inoperable tumor, and asked how we wanted to proceed. She was caring when she told us the best option was euthanasia, and that is what we decided. In the end, the bill was closer to $3,000. It was certainly worth it to have such great people do everything they could to save a member of the family, who even right before surgery, was so playful, excited, and loving. Read Less

We LOVE the staff at TVRH in Durham! They take such good care of Izzy and it is obvious that they love her, too. Dr. Arthur gave us all the options when faced with Izzy's first (yes, you read that right) cancer diagnosis and was totally respectful of my choice in treatment. There was no pressure and I must have asked a million questions; all were answered thoroughly and patiently. With Izzy's 2nd cancer, they've been wonderful caregivers and again, give me all the info I need to make good decisions. Tyrone, Izzy's onco tech, is awesome and super helpful - Izzy loves him madly! Dr. Eward performed a knee repair on Izzy this past fall and she, too, was also very patient with my never ending questions. They always update our family vet and are very thorough in the reports they send. I have seen lots of emergencies come through the door during Izzy's many appts and they are always helpful and professional. I could go on and on (obviously) and wish I could mention every wonderful person there by name, but suffice to say, Izzy would give them 4 paws up if she had more than 3 legs!Read Less

The vets and staff at TVRH are extremely kind, caring people. The care my animals have received there has been astoundingly thorough and comprehensive. There is no one else I would trust more to take care of my pets! I'm also constantly impressed by the amazing generosity that TVRH shows to local non-profits. What an outstanding animal hospital! Read Less

Great care and service but be prepared to wait (forever!!) at least 2-3 hours if on a weekend. I've been on 3 different weekends (for small items like ear infection) and had to wait 2-3 hours with only 1 other animal in treatment each time (parking lot was empty and only 1 other person waiting.) Not sure if my dog is just in waiting that whole time or what. Otherwise, good service. Read Less

Mr. Adkins, we are sorry to hear that you had a less than satisfactory experience. We take all feedback seriously and appreciate the opportunity to look into your concerns. We do not offer payment plans. However, we do accept Care Credit. Our staff can answer any questions about it, you might have, as well as guide you through the application process. Please give us a call if we can help! Read Less

Sorry at best. Would not recommend using this place. I was accused of being dishonest because I asked if they had payment plan on the phone before coming after finding my dog seizing and vomiting and was told that it was no money up front and I could make payments. They are now taking the only $160 that I have to send me home with my dog untreated and still billing me for $400 and my dog is still facing oncoming seizures. They told me I should have been honest and told them that was all I have but they were the ones that said they took payment only to get my dog in and tell me that I have to take him home to die. They said it's my fault that he's going to suffer bc I cannot pay $800 tonight and $1200 tomarrow. They need to get the receptionists a list of info that is accurate so they don't misinform people to an uncertain fait. Read Less

Let me start by saying that I am extremely picky when it comes to veterinary hospitals. I personally work with dogs. My own dogs are my family, and only the best will do. So rest assured when Zooey needed knee surgery, I started doing research. I found that the only two places that people recommended were NC State and TVRH, and I will forever be grateful that I chose TVRH. Every single staff member I met was extremely knowledgeable and extremely friendly. From the front door to the exam room you and, more importantly, your dog are treated kindly. By the end of Zooey's knee surgery post-op appointments, the entire staff recognized her as soon as she walked in the door. They were able to confidently answer any question I had. Dr. Grafinger is an amazing surgeon and is willing to not only give it to you straight, but to explain every single thing he'll be doing. He's also very willing to patiently answer any 'crazy dog mom' questions you may have. Despite the amount of damage to Zooey's knee pre-surgery, the post-op went fantastically, and she has been cleared to start the process of lifting her activity restriction. My experience here was all around wonderful. I will most definitely be coming back when my little girl needs her other knee worked on.Read Less

We had to bring our 6 month old chocolate lab Banx in after he fell off our boat and was hit by the propeller. They were so caring and compassionate during a stressful and scary situation. They took excellent care of our sweet boy and we thankfully got to bring him home later that evening. I would definitely recommend Triangle Veterinary Referral Hospitals to anyone in a pet emergency. Thank you so much to the staff. Read Less

Treated like a second class citizen at the desk. They doubted I even had the money to pay for the exam, and kept talking about me and my girlfriend every time we walked away to call the numbers they continuously gave us. They did not seem like they wanted to help. I would have taken my pet else where, but it being an emergency I went to the closest place possible. If I ever have to take my pet somewhere, it won't be here. Read Less

I put my best friend of almost twelve years (Dec 6 is her birthday ) to rest just an hour ago, thank you for helping her cross over without anymore pain. I appreciate the love and support from the staff at this difficult time. Read Less

If I could give 10 stars I would. We have called upon TVRH for several emergencies with our pets but 3 weeks ago was the most serious when our beagle was run over by a pick up truck. We live an hour away so I called ahead and the minute we walked in they were ready for us in triage. After 11 days in the ICU and 2 surgeries our girl was ready to come home. She had one final surgery today and it went perfectly. Everyone from the efficient front desk staff, to all the amazing dedicated and friendly techs, the helpful hospital admin personnel and especially all the talented and compassionate doctors and surgeons, a huge thank you for saving our Maddie's life. Your love for each and every pet that comes through your doors is so evident and heart warming. I am grateful for each and every one of you. Read Less

I was sent here last night... first time I had to use them and pray no more accidents... Front desk was very helpful and caring... the Dr was very knowledgeable on the plan of action from a simple fix to more intense fixing her underside and leg area. Thank you so much.. she is back to her normal self as of right now... she is not a fan of the leash walking but she is here and on the mends... love yall and thank you once again... Read Less

I gave a rating of one star because zero stars is not an option. If you are looking for ratings on other sites, you will see this same message - I am trying to make sure that everyone out there knows this story before taking at pet there. Earlier this week my daughter took our dog there because she couldn't stand on her hind legs and was dehydrated. The receptionist was unhelpful and refused treatment because I couldn't be contacted (I was out of town) - she kept saying the same thing over and over because she was reading off of a script. My daughter was co-owner and offered 5 different methods of payment and it didn't matter. She ended up leaving because it was clear they were not going to help. We had to have our dog put down the next day. I think the vets that run this business have forgotten the oath they took as veterinarians. This is not the place to go if you are looking for good quality care for your pet. Read Less

I gave a rating of one star because zero stars is not an option.  If you are looking for ratings on other sites, you will see this same message - I am trying to make sure that everyone out there knows this story before taking at pet there.  Earlier this week my daughter took our dog there because she couldn't stand on her hind legs and was dehydrated.  The receptionist was unhelpful and refused treatment because I couldn't be contacted (I was out of town) - she kept saying the same thing over and over because she was reading off of a script.  My daughter was co-owner and offered 5 different methods of payment and it didn't matter.  She ended up leaving because it was clear they were not going to help.  We had to have our dog put down the next day.  I think the vets that run this business have forgotten the oath they took as veterinarians.  This is not the place to go if you are looking for good quality care for your pet. Read Less

I had to take my dog here after a freak accident. Unfortunately, it was decided that it was best to euthanize her given our situation. It was a difficult, heart-wrenching decision. The staff was so compassionate. The doctor was wonderful. I hate that I had to meet them the way that I did, but I'm so thankful to have had them. They were so professional, and so caring. I hate I've never been there before. I hope to never need their services again, but if I do, I will definitely be at their hospital. The euthanasia was done in a private room, with the lights dimmed, and we were able to be with her. They covered her with blankets and treated her very kindly. She was sent home in a very nice, sturdy cardboard box that she could be buried in. Someone had taken the time to draw a heart on the box, and that was special. Also, getting her paw print made was a wonderful keepsake.Read Less

These people are so good at what they do.  Dr. Mintz is just delightful and so knowledgeable.  I have used them for two different emergencies and have always been impressed.  Yes, emergency services are expensive, but necessary sometimes.  I am so thankful we have a place like this in our area, since everything seems to happen on the weekend!! Read Less

I went to this place on Sunday June 26 2016. I called as a concerned pet owner that no other vet in my immediate area would work with me on cost. I love me dogs very much however I literally spent over a thousand dollars on my other dog who required emergency surgery. I cannot stress how kind the receptionist was that answered my call and I was very emotional by the time I spoke with her I cannot remember her name but she was great and we spoke about her sick pooch. She told me to come in and at least let a doctor see my hazel that they would do there best to keep costs down. I arrived about 30 minutes after the call to a wonderful front desk staff that treated me and hazel as if we were family the warm welcome calmed my nerves down and mad my hazel very welcomed. I seen Dr white and I must say she was very nice and helped hazel as well as my pocket that was almost empty. She was very intuitive and very welcoming making sure to explain things so I can understand. She had eased all my fears and I was very thankful to have seen her. I want to thank all the staff for being kind and understanding. I am a receptionist in a multi practice and I understand the importance of great customer service and how much it means. So I want you guys to know I'm very thankful for all you hard work and help. Read Less

I wanted to share my story bc I was a mess when my dog Toby died (he was our college dog/baby) I was at work when he passed away- it was very sudden. I couldn't have done this with out their entire staff. Thankful for the receptionist (who came back after her shift with her dog to check on me and my partner.) she also made an imprint of my dogs paw (when we adopted Toby he had parvo. The foot that he had his iv in as a puppy lost pigment. And they were overly kind to make me an imprint of that foot/saved some hair for me.) She even walked it out to my car. The biggest act of kindness/I never felt rushed by anyone. They always were respectful of space. For me the biggest act of kindness and what makes this location "go above and beyond". Is this: I was unable to say good bye to Toby the night we rushed him over (he was already dead but I didn't know that during the drive.) I was too scared to see him again. But the next morning my heart was filled with regret. I called balling my eyes out and explained I needed to say good bye one more time. They allowed me to say good bye to him. I was placed in a room by myself and they brang him in. Yes for most this might have added stress. For me it was closure. I can say with a lot of confidence that no other vet clinic would have done this for me. I wanted to thank everyone who works there. Their entire staff sent me a card a few weeks later. I was in the middle of a move- so their card was sent back to them. They re-sent the card until it reached me almost two months later. This location/everyone who works there goes above and beyound for their clients. I have never met a more caring group of people. Thank you. Read Less

This Veterinary Emergency is absolutely fabulous. From the moment I called to get directions to the staff who met me in the parking with a very sick Cairn Terrier crying in pain, to the immediate response team who stepped in to save our dog. A special thank you to Dr. Noelle White who went out of her way to save our little girl's life. It meant so much to me to have a wonderful caring, compassionate, and knowledgeable vet who saved our fur-baby. Do not hesitate to come to this hospital. This is just an outstanding service. Read Less

Our 9-year-old dog had a vestibular episode while my husband and I were out of town and my dad took her to Triangle Referral Hospital. For those not familiar with vestibular (and I was not at the time), it's scary...your dog goes from normal to vomiting, not being able to move, eat or drink in a matter of hours. On little sleep, full of worry, and trying to learn about her condition via phone, we sped home (4 hours) and asked to wait for the next doctor on call so we could learn more about her condition and the next steps. Well, when the doctor came in, she immediately started to accuse us of denying treatment for our dog (who was actually currently receiving IV treatment, and mind you, we had JUST got there) and completely belittling us. I don't get angry easily, but her instant rude tone was completely uncalled for and unprofessional...especially at emotionally exhausted pet owners. There was no sympathy, no discussion, and no understanding of what we might be going through. In fact, the entire time they were monitoring our dog (24 hours) they were annoyed and they let it show. We visited our dog once at night and they tried to push us out the door after 5 minutes. They would only give updates via phone every 9 HOURS and that was extremely stressful. A week later, we learned our sweet girl was dying of kidney cancer after we started taking her to Veterinary Specialty Hospital and it was like night and day! The doctors and staff at Veterinary Specialty Hospital were SO empathetic, accommodating and helpful (before we even knew what was wrong). We went through so much with them in two short weeks when our girl passed away and they helped us through it all with compassion and professionalism. That makes ALL the difference. Triangle Referral could learn a thing or two. Read Less

I hesitate to write this review because there are many things to like about this hospital: the vet techs and front of house staff are incredibly compassionate and kind, the facility is beautiful and up to date, and both times I've been (once with my cat and once with my dog), I've left with stabilized pets that were better off (momentarily, at least) than when we went in. I also hesitate to write because it seems like most of the reviews are glowing, but most of them do not mention the doctor we saw both times: Dr. Duran. I have no doubt that Dr. Duran is knowledgable and cares about animals; however, we experienced frustrating, confusing, and cold care from him both times we visited in an emergency. Both times we visited, we thought we had a pretty good idea what was happening with our pets since we had faced somewhat similar circumstances before. We explained both ideas to Dr. Duran and both times he took Xrays and then began to tell us all the things that could be wrong with our pets--and both times ruled out our initial concerns. This would be fine if he were correct both times, but in each instance after a visit to our regular vet, what we had thought was wrong (and what Dr. Duran had ruled out) was actually the case. I realize Xrays can be limiting in their ability to diagnose, but each visit consisted of what we felt like was the doctor talking in circle after circle, going from one mild diagnosis to a life-threatening one in the same breath. Again, I understand the concept of ruling out everything, but the manner in which these discussions happened left us feeling very confused and uneasy about leaving our pets. Also, when we visited our regular vet after our latest emergency scare and told him Dr. Duran had ruled out a particular diagnosis because it didn't show up on the Xray, our vet commented that that condition does not always show up on Xray and shouldn't have been ruled out. We actually had another scare (same issue) with our dog the night after visiting Triangle and took him to a different emergency vet, where the care and diagnosis he received were much different (and much more consistent with his symptoms and history).We also had a problem because Dr. Duran kept referring to our dog in conversation with us as "the patient." I understand some doctors may want to keep some therapeutic distance, and maybe this is why he used that terminology. But when my wife was choking back tears at the thought of losing our dog and began to ask him to please, for her sake, to refer to him by his name, Dr. Duran CHUCKLED and said that he refers to all the animals as "patients" (but then said that yes, he would try). We are so thankful to have experienced vets who treat our pets as more than just "patients," and felt very upset when Dr. Duran was amused by our request to refer to our pet by name in a very frightening and sad situation.Again, I think there are many things to like about Triangle. And I can't say enough about the techs that have helped us in our visits. Many of the other doctors there seem to get high praise. Also to reiterate, Dr. Duran might be a great doctor (we did appreciate him actually taking the time to sit down and talk with us, despite those talks being very confusing), but if we ever find ourselves in an emergency in the Triangle area again, we will probably call the hospital to see who's on duty before visiting. Read Less

I've never been in a position like this before. My very sick, weirdly diagnosed, love of my life dog was referred to Triangle. The staff there was incredible. Dr. Harmon was completely  honest. I really appreciate that. My heart dog Kit didn't make it, but the care she received was incredible. Read Less

My vet's BP equipment was broken and TVRH agreed to test my dog's BP as a referral without admission which was saving me a bunch.  The place is big and clean.  The front staff were professionally alert and engaged with the customer and pet. Kind words do a lot of good when you are worried about your sick pet.The tech arranged an environment which eased my dog's vet anxiety that causes high BP.  Tyrone was very capable,  helping Foxey relax, quickly  enabling an accurate reading.Then the fee for the BP check was very inexpensive.  This experience made my day.  While I am pleased with my current vet, if I need an internist or ER care for Foxey, this is the Veterinary Referal Hospital in Durham I would use.  I have found the other Vet referral hospital at HW 751/54 way too expensive. Read Less

The team at TVRH is great. My kitty was very sick with GI cancer and liver issues. TVRH was very upfront about the treatment process and the prognosis. In addition, I always felt like they cared for my pet just as much as I did. I participated in active treatment (pills, liquid medication, etc.), for a period of time, but it was torture for my pet. When I discussed ending the treatment with Dr. Arthur, she was very understanding and assured me that the quality of life mattered the most. My little kitty is still with me, but I will definitely trust TVRH when it is time for her to make her journey. On a separate note, I had the opportunity to watch the TVRH staff interacting with other pets and their people. They treated everyone like family, and it was obvious they truly cared. Read Less

I'm giving a rating of one star because of the person answering the call, her name is Vicky and she was very sarcastic. I called in just to ask if a prescription has been called in to the pharmacy of my choice for my dog and she answered sarcastically and defensively. She said that I should give them at least 2 hours for the prescription to be called in because they were busy. I told her that I was just asking no need to be sarcastic. I love my dog's cardiologist, Dr. Myers, she's sweet and very knowledgeable. The other staff I have encountered personally were nice. They need to teach her telephone courtesy/manners and customer service. Read Less

This place is awesome. My dog collapsed on a Friday night and I brought her in to TVRH. Throughout the entire (and scary) process, they clearly communicated everything they were doing or going to do, why and the cost. They then sat and patiently answered every question I had. In the end, we found out my dog had a cancerous heart tumor.  They provided initial treatment options and I decided to take a few days to "digest" all that I learned. Over the following days they followed up with me with more in treatment options, some suggestions and the realities, all with great compassion. Again, they answered every question and were not judgmental of any of my decisions. Dr. Hamon and Dr Myers are wonderful doctors who have been kind, intelligent and compassionate partners with me during a really difficult time. We are now working together to keep my dog comfortable and having a quality of life until she's called over the bridge. While it is pricey, they are clear about every cost so you can make an intelligent and informed decision. I can't recommend TVRH enough. With trust and integrity, they will handle your precious animal children like they are family. Read Less

This place is the BEST emergency vet in the Triangle, hands down.  I have taken my dog in for after-hours care on three different occasions, and every time she was treated quickly and compassionately. The staff are knowledgeable and caring, and the cost of care here is incredibly reasonable and affordable.  The facilities are clean and very comfortable, too.  They have my highest recommendation. Read Less

The staff at TVRH are great.  My Yorkie, Honeybun has been there several times over the past year, including having to stay for a week, two times.  Honeybun has diabetes, cushings disease, bouts of pancreatitis, liver problems and has recently gone almost blind.  The staff and Doctors have always taken great care of him and are always there if I have a question.  They taught me how to test HoneyBun's blood glucose levels and also how to give him fluid everyday.  I would highly recommend this Vet for any need your pet might have.   I especially owe great thanks to Dr. Chrzanowski and her assistant, Susanne.  Thanks for the wonderful job you all do with my dog and all the other animals that come to your facility. Read Less

Amazing experience. My dog was in urgent need of care. My vet sent us to TVRH. They communicated quickly about his diagnosis and recommended treatment that got him back in action in 24 hours. We could not be more impressed or more pleased with their professionalism and competence. Read Less

A week after I lost my dog, my other dog was diagnosed with suspected type of cancer and referred to Triangle Referral Vet Hospital. Since that day, we have had at least five or six appointments with Drs Chrzanowski (internal medicine) and Eward (surgery). They both communicated very well with me, were very patient, and understanding. They even emailed me a note going over everything discussed in the visit so that I didn't forget anything. With an elderly dog with various health issues, this was very much appreciated. Drs Chrzanowski and Eward and the staff (internal med technician was very kind as well-can't remember her name unfortunately) have treated Aspen and I with great respect and care. As for the clinic itself, it's very clean, modern, and open. It makes for a friendly atmosphere.I would highly recommend this clinic. Read Less

I can't say enough good things about the staff at TVRH.  I have been there twice now, and my pets received exceptional care on both occasions.  The first visit was with my sweet Oscar, an older orange tabby cat who had been fighting gastric lymphoma for some time.  He finally stopped eating and drinking, and I took him in on the weekend to keep him from suffering until Monday.  Everyone from the staff at the front desk to the techs and Dr. White-Duran were so compassionate and gentle.  Oscar passed very peacefully, and even though the situation is every pet owners worst nightmare, they all made it as easy as it could be.  My second visit was today, with kittens Spencer and Stella who both have upper respiratory infections.  Stella was getting worse so fast that I was afraid to wait until Monday to see her regular vet.  Again, all of the staff members were great, and Dr. Mintz was wonderful in taking time to explain the course of treatment that she recommended and to answer all of my questions.  Even though there were several other patients there I did not feel like we were being rushed through and out the door.I will continue to recommend Triangle Veterinary Referral Hospital to anyone in need of a quality emergency care facility for their furry family members. Read Less

On March 26th 2015 I rushed my dog Dexter to my regular vet. And it turns out he has the worst case of pancreatis they ever seen. And they were not able to treat him there to save his life. So my regular Vet called Triangle Veterinary Referral Hospital ASAP. They took my dog I and saved his life. He was there for 4 days and 3 nights. He needed blood transfusions and 24hr care in my dogs time of need. They made sure to call me 3 times a day with updates of my little guy. They also allowed me my husband and my other dog to come visit as long as we called ahead of time. They updated me on everything. They were all caring and very loving to my pet. Dexter does not like Vets but however while there he trusted the entire staff. He doesn't ever do that. I knew he was taken care of and loved every minute he was there. I got to take him home today and with the explaining all the instructions on after care for Dexter they explained it perfectly. When I asked a question they were humble and honest. Me and my husband weren't worried about how to pay for treatment cause he is part of our family so we didn't care how much it was going to cost.  When we went to pay the bill I thought our saving were going to be wiped clean. But when they told us the cost. I was shocked it wasn't nearly as expensive as I thought it would be.  For everything they did in saving my dogs life the cost was extremely fare. THANK YOU FOR SAVING DEXTER'S LIFE. U ARE TRULY WONDERFUL CARING LOVING ANIMAL HOSPITAL!  Thank you soooo much. Read Less

They have been great with my black lab who was hit by a car. He needed surgery but didn't have enough bone for a steel plate. They had to do an external fixator which means weekly checkups for 12 weeks. It has been expensive but that's what you understand with emergency and expert services. Only have 2 weeks left and were off to rehab! Our tech Jessica is super friendly and obviously cares for Mowgli and us. She understands are pockets aren't endless and tries to help keep costs down. Read Less

Our 2 yr old cat Smoke obstructed his urinary tract and needed to be emergently catheterized; when the cath was pulled a couple of days later, he reobstructed and we decided to go ahead with a perineal urethrostomy (PU) surgery to prevent recurrence. We were very worried throughout the whole weeklong saga, but the emergency vets at TVRH (Drs. Nunez, Mintz, Hammond, and Duran) as well as the surgeon Dr. Grafinger were informative and reassuring, taking time to answer all of our questions. We got twice daily updates by phone and visited daily. Drs. Nunez and Grafinger were frank with us about the cost, and though the combination of the emergency catheter and the surgery were expensive, the total fell on the low end of their initial estimate (despite the re-catheterization, which we were afraid would add significantly to the expense). It took Smoke a little while to go on his own after he got home, and when we were worried he was blocked again, one of the vet nurses at TVRH checked him over at no charge. We're hopeful that the new anatomy Dr. Grafinger has constructed for Smoke will allow him many more happy years of ruling the roost at our house. Read Less

This morning we rushed our 6 year old cat over to TVRH after he had an episode of labored breathing, diarrhea, and vomiting. He has a little bit of a sensitive stomach, but this was worse than we had ever seen before. The staff were incredibly friendly, and took good care of our cat. We didn't have to wait very long (at about 8am on a Sunday) to be put into a room, and have him seen by a technician and then subsequently a doctor.The veterinary doctor answered a ton of questions about what we could do, and in my opinion, went above and beyond the required about of time. She answered questions about adjustments we could make to his diet, how to handle this in the future, and preventative care - much more than just telling us he was okay. We really appreciated the extra time she spent with us.Now about the other important thing about pet care: finances.Since it can be difficult to find information online about the cost of emergency vet services, I thought I would post some information about what we were charged (we all love our pets, but we also want to know how much money to have in our checking accounts). To note, we brought in a cat that didn't require too much else besides a work up and some fluids. I'm sure that other services are more expensive, but this gives you information on a starting point.Emergency fee: $55Exam fee: $35IV fluids: $20Medication to take home: $10These might be off by a few dollars, but our total with tax (for the medicine) came out to $126. We thought this was incredibly reasonable for the services provided, and we would be happy to recommend them to others. Read Less

When our 1 year old pound puppy ran thru the woods too hard (this was 4 years ago) and impailed herself on a stick... Mike G. & staff brought her back from the brink.  Our other vet misdiagnosed the extent of the injury and as Mike told us initial x-rays with this kind of injury can be tough to recognize.I wish I would have taken her to Mike G and Triangle Vet first.  still you live and learn on this kind of stuff and now that I know better, when or if serious injuries/illness take place you want the best care with the folks that see it all on a daily basis.  This is without question... "that place".I can't say enough about the care Izzi got and the staff @ Triangle Vet Hospital.  When the outcome was still uncertain and I'd get back late from hockey at 1:30 in the morning, they'd let me sit with her post op.  Tubes sticking out of her from every direction... they give me updates on her day and how she was doing. Izzi version 2.0 is now 4 1/2 years old and with about 18 inches less of intestine than what she was intended but overall, no worse for wear and loves chasing squirrels just as much.  let's all hope she never catches one.... Bad habits die hard. Cudos Dr. Mike G. & staff at Triangle Veterinary Hospital! Read Less

I would give them 0 stars if I could. I cannot comment on the actual vets as the receptionist and manager refused to let speak to them. I found an animal on the side of the road and brought him in. The receptionist recommended I take him to Raleigh, which I planned to do until he started crashing. The only thing they would do was euthanize him, which I agreed may be appropriate though I wanted to ask the vet if that was the right decision. Apparently, the vet and nurse manager was too busy to pull themselves away from their computers (there was only one other family there) and he died while I was fighting to talk to them. In the past, they charged me $250 for a consultation about my cat- basically saying the fluids her vet gave earlier were pooling and not to worry. Their bottom line seems to be profit, not the animals' well-being. Unfortunately, they are the only after hours hospital in Durham (I've checked) so there's not really any alternative. That being said, I'll drive to Raleigh from now on. Read Less

Excellent care for Cully! We were visiting from out of town and decided that our cocker's lethargy and suffering from a rash was bad enough that we wanted some one to see him, even at 1am with our departure for Illinois set for 9am. We were very pleased with our whole experience at Triangle! The facilities are bright and inviting; the support staff were changing shifts but both crew gave him attentive and friendly care. Dr. Russell was particularly patient to hear his complicated recent history, gave him a thorough exam, and after necessary tests was very specific about his condition and about a course of treatment that we could feel safe with over a three-day road trip.Cully made the trip home well and continues to improve. And we know where to take him if he ever needs medical care in the Triangle again.Thanks, Dr Russell and staff!Lois, Bob, and CullySycamore, IL Read Less

When you need emergency pet care, this is the place to go.They're open 24 hours and when we took our sick cat in, they restored her to health. They'll go to whatever lengths and expense an owner is willing to do. They're very professional and sympathetic. They have ICU level care and can do surgery there on the spot.They're not cheap, but when is emergency medical care cheap? They are good about letting you know what it could cost at a minimum.I'd say you should see your vet as your primary care, but if you have an after hours or weekend emergency and you know it won't wait, this is a good place to go.  As Helena K said in her review, this is a good number to keep in your phone. Read Less