Vets To Vets United, Inc. would like to thank Dr. Williams and hospital staff at Westside Animal Hospital for the outstanding dental care provided for our service animals. Oral health is extremely important for overall health of our pups. Dr. Williams's expertise has allowed our pups to thrive and live healthy lives. We are also extremely grateful for the support that Dr. Hoover has provided for our veteran/pup teams through the Paws and Whiskers Fund. Thanks Westside for your partnership and for all that you do to support our US Military veterans and their working animals. Read Less

We’ve always been pleased with our visits to Westside. The staff is extremely considerate from individuals checking you in to the technicians and doctors. The minute we walk in they know our dogs by name which puts every one at ease. Can’t recommend them enough. Read Less

I brought my puppy in for his first visit a couple of weeks ago and it was a wonderful experience for us. The vet tech, Dr, and everyone else we interacted with were incredibly knowledgeable, friendly, and patient. I noticed how clean everything looked and felt as well as no obvious odors from other animals. I am so grateful for my referral to Westside Animal Hospital! Read Less

Best Dog Dentist in the area! Dr. Hoover hasn't seen my Leia once, but twice for teeth related injuries. First, she ran into her brother and needed a root canal - then when she had another issue, I already knew who to call. After emailing the doc directly pictures of the problem tooth, we were scheduled for a tooth extraction immediately. Thanks to the whole team though for making sure my girl made it through like a champ! Read Less

The vets and techs at Westside are the best I've ever encountered, and I've been accessing veterinary care with my furry children for over 30 years. The warm, personal service is second to none. These folks are like family. The level of medical skill is excellent, clearly informed by current research and taken seriously by all staff. They are great at what they do, and provide appropriate referrals as needed. This combination of experience, medical professionalism and compassion is rarely found. We cannot recommend Westside Animal Hospital highly enough. Read Less

Great care and I have had our dog for 8 years and have never knew he had a (long ago) cracked tooth until I brought him here. Other vet care did not point it out despite their higher prices. I also noticed they keep much better organized records and good communication through email. There was no waiting time and they were loving and efficient. Read Less

Great staff, great people. Very thorough and informative. Have seen Dr. Hoover for years from my bulldog to my poodles. Dr. Broussard has been great to work with also. Would drive across country to go here before going anywhere else. Read Less

Westside Animal Hospital has provided excellent care for us for the past 20+ years. From Dr. Hoover's teeth cleanings and visits to Dr. Broussard's expertise and recommendations our Jojo has had the best care. We also appreciate all of the staff and techs that work with the doctors. Everyone there is so nice and knowledgeable. We can't thank them enough!!! Read Less

We have always had great experiences at Westside with our pup! The staff are very friendly, and have always been patient with our high-strung/high-anxiety four-legged child. We have seen both Dr. B & Dr. Hoover and have a lot confidence in their experience & excellent care decisions. Highly recommend to anyone looking for a good veterinary clinic! Read Less

Been going here for a couple years now and my dog and I have only had great experiences! The staff and Dr Broussard are fantastic! Very attentive care and service. I really appreciate the exam reports they provide at the end, with detailed information about the visit and lifestyle recommendations for my dog. Read Less

My pitties and I love both vets here (Dr. B & Dr. Hoover) as well as all the other wonderful people! Everyone is very knowledgeable and friendly. They provide vaccines at the most affordable price around. They truly care about your fur babies here! Read Less

Our pup has an underbite and needed to get teeth removed. Our Vet offered a more aggressive treatment plan so we wanted to get a second opinion. We called NC State's Vet Hospital, their dentist recently left but they recommended Dr. Hoover at Westside Animal Hospital. Removing teeth is a routine procedure that most Vets can do but we wanted to see a specialist to ensure that the problem was being corrected with the least amount of teeth being removed. With that being said, I definitely recommend getting a second opinion here. It was a bit of a drive for us but worth it. Dr. Hoover and his assistants were fantastic from start to finish. Extremely happy with the decision that we made. We also heard another Vet mentioned that they referred business to Dr. Hoover so that was reassuring. Highly recommend if you are close to the area. Read Less

My dog has had two dental surgeries at Westside and I am so impressed with the expertise and attention to detail of the whole staff. Dr. Hoover explains things thoroughly, answers all my questions, and really listens to my observations and concerns. I especially appreciate that he treats both my dog and me with empathy and kindness. Read Less

The Westside Animal Hospital and Dr. Don Hoover did an AMAZING job with my 2-yr-old shiba inu after she split her tooth chewing on a bone. It was the first surgery she ever had and the first time this puppy-momma had to deal with such an event, but the staff and vets did a spectacular job. I also had a great experience filing the surgery paperwork with my pet insurance, Trupaninion, who dispensed a check to me within two weeks of the surgery - all of which was made possible by the great and helpful staff at Westside Animal Hospital. I highly, highly recommend this hospital for any of your pet needs. Read Less

Recommended to me by NSCU Vet School for a complicated dental procedure. Very caring staff. Dr. Hoover was reassuring. Great experience during a stressful time. Jackson is back to his sweet playful self already (although he has no teeth). Thank you all Read Less

Dr. Hoover is so kind and generous with his time and expertise. We had a dog at the Orange County Animal Shelter that needed advanced dental surgery. He donated his time, materials, wonderful facility and expertise to help with the surgery and we will now be able to place Roxie for adoption soon! His new dental suite is extremely well outfitted with state of the art anesthesia monitoring and dental equipment and a very knowledgeable staff. Thanks again so much to a wonderful colleague! I learned so much! Claudia Sheppard, DVM Read Less

I never imagined in a million years that having Abbie's teeth pulled would be a good experience, but it was and I am still amazed. Dr. Hoover is really remarkable. Abbie came through the procedure very well and was alert and happy to see me when I picked her up only hours after. She didn't ever fuss with her face. She was sneaking bits of hard food within a week and now (6 weeks later) she eats hard food as a matter of course. And she is happier. She plays now with our other cat like she never has before and she purrs harder, too! Such an easy recovery. The staff at the hospital is great. There is someone right there when you walk in the door and I never had to wait. In fact I arrived early for an appointment and Dr. Hoover saw me right away. Everyone is knowledgeable and friendly and the hospital is clean and bright. I have to travel a distance (40 miles one way) and the staff has been helpful in any way they can to accommodate my schedule. Durham is lucky to have the Westside Animal Hospital.Read Less

I don't understand how this place got so many good reviews. I usually go to New hope but try to find a closer place to get tick head removed from my dog's skin. I told the staff on the phone about it and was told to go to my regular vet without any further explanation. Read Less

I called around to several clinics to bring our cat Max in for a last minute appointment on a Saturday. Westside was the one that made time on a full day ("we can fit him in between appointments"), because it was quite urgent. They were so friendly and helpful, and so kind with our cat Max (who was definitely not kind in return). What I appreciated most was the vet sitting down with me and thoroughly discussing his situation with me, and carefully answering all my questions. I appreciate the care and kindness. Thank you - we'll definitely be back! Read Less

I have been taking my dogs and cats to Westside for over 20 years now.  I recently had a dog that had many chronic issues who just a few weeks ago had to be put down. The folks are Westside went so far beyond expectations and care so much for 'our' pets and the myriad of decisions that need to be made from the beginning of their lives as sweet pups or kitties to the end of life issues.  There is no doubt in my mind that this process leading up to this final decision could not have been handled with as much understanding, compassion and grace as it was by Drs. Broussard and Hoover and their staff. If you are reading this trying to make a decision if Westside Animal Hospital is the place for you and your pets, do not hesitate for a moment more.  They are the very best and I have had good experiences with vets in my years so I know excellence when I see (and feel) it.... Read Less

We've been bringing our animals to Westside Animal hospital for about a couple years now and we've been pleased with the service. The staff has gotten to know us and our dogs, and they keep good records and help with reminders. I feel that we've gotten good advice about treatment options and have not been intentionally misled to more costly services. I've also been able to talk to the vets on the phone when discussing treatment which has impressed me.The main service that we have been using is the dental cleaning which is performed by Dr. Hoover. The teeth look nice and white after the treatment and hopefully it saves us a lot more money down the road.The only thing that kind of surprises me is their suggestion to try some alternative/holistic treatment such as acupuncture. Perhaps acupuncture would have worked in our case but it seems a little strange to mix that with more scientific methods. Maybe I shouldn't worry about that though... Read Less

What a great experience! After moving from Chapel Hill to Durham I needed a closer vet. They seem to do ONLY what is necessary, which you can't say for every vet/dentist/whatever. Super sweet with the dog, and really thorough. Gave me the option of getting meds called in to Kroger or Walmart because they'd be cheaper- gotta love that!! Over all I'm glad I read the Yelp reviews and saved myself the hassle of looking around. Read Less

I feel like I'm in a rap video: West! Siiide!Now that I've gotten that out of my system, I can talk to you about this vet. We recently switched over from Banfield in order to bring our pets to a hospital that doesn't have as much staff turnover, or push their programs on us. I couldn't have been happier with Dr. B who was just absolutely phenomenal with both of our dogs -- two pinschers, with one a lot of anxiety and one with a little dog attitude problem -- not an easy task. She sat on the floor as they warmed up to her, and soon the little one was transformed into a sweet lap dog just like he acts with us; and the other was fawning for attention.The doctor carefully went over their background via records and also discussion with us. She also addressed our main concerns (posturing-not-producing; bladder leakage after spay; and separation anxiety) by posing options for treatment, starting us off on the most conservative paths -- more fiber in the food; a low dosage; and reading a book on how to coach the dog to a better comfort zone. The doctor also caught advanced gum disease in our younger dog (now I feel like I'm broadcasting why I'm not an actual mother yet). But this was something that had gone unnoticed by our previous vets... meaning more $ for us, and more discomfort for our pet.Regarding the medication, we were instructed to call with an update after one week of administration. Again, with the bad parent thing, we actually failed to call until ... well... until we ran out of the prescription. But at that point, the doctor didn't guilt us. She personally hopped on a call with me to get an update and talk about next steps.We have an appointment scheduled for the gum tissue/teeth problems, and I hope that they'll show as much care with that as they have with the general stuff. Read Less

My cat has been here twice to have his teeth pulled for reabsorptive leisions (sp). My only caveat would be that Dr. Hoover should have been more forceful during the first visit about getting all the cat's teeth pulled in a preventative way. He did present it as an option, but didn't convey that the cat's other teeth would inevitably deteriorate. Dental extraction is very expensive, $800 to $1,200 each time. Still, I think I am going to switch all my cat's care to this clinic next year. Read Less

I have been taking my animals to Dr. Hoover and Dr. Broussard for 9 years and would never consider taking them anywhere else. The care that we get is very caring and considerate and starts with Priscilla at the front desk and continues throughout their care. The doctors are excellent clinicians and do not hesitate to consult with other vets and NCSU Vet school. They always go the extra mile for me and my animals. The best compliment that I can give them is that my dog gets very excited and cannot wait to get in to see her friends whenever we go. They are the best and you cannot go wrong taking your animals there. Read Less

The vet was kind to my cat and friendly to me, but he was inconsiderate of my budget. He guilted me into getting expensive tests for my cat just in case her fatal condition was actually a curable condition even though she had none of the classic signs of the curable condition. He gave me false hope in exchange for my $150. Read Less

Both vets have been extremely kind, patient, and REASONABLE.  I have had some of the best care for my three cats ever, and I have seen quite a few vets as I have moved a several times in the past few years.  They will give good advice over the phone without insisting that you bring your pet in every single time, unless they truly think you need professional help.  I can't say enough good things, except that I trust my babies (aka cats) with them. Read Less

I honestly just picked this office based on location, but I was really happy with the care my dogs received here. You can go in and meet the staff and vet first before bringing your animal in. They have a great website with links to training and food recall info among other things. Dr. Hoover was wonderful with both of my puppies. They never knew they got a shot. Excellent exam technique and the staff is wonderful as well. You can tell they love their jobs and enjoy working with animals. I will definitely continue to take my dogs here for care. Read Less

I've been to a couple different vets in my hometown and after relocating here, I chose Westside based on location and what I'd heard...What I heard was right! They're definitely the best of any vet I've been to. They are friendly, knowledgeable, professional...the exam room was comfortable, brightly lit and clean, my puppy got an impressively thorough and complete physical exam, the staff received me and my puppy so warmly and treated him like their own! The appointment did not feel rushed or cookie cutter, Dr. Hoover took the time to talk with me about my puppy, my breed and really made me feel comfortable to go back/call them any time I have troubles. Really impressed overall. Read Less

*Highly recommended!* Dr. Hoover and Dr. Smith are terrific! For basic services (routine checkups etc), the office is very friendly and is accomodating with appointments. (E.g., they saw a stray cat for us the same day we called.) For more serious stuff both Drs. are up to the latest in vet. treatment and keep up with the field. For our cat with CRF (renal failure), they provided top-notch care & sustained the life of our dear cat much longer than we expected. The Drs. have good 'bedside manner' and are warm and supportive, not pressuring you when hard choices must be made. Thank you Drs. Hoover & Smith. Read Less