Just picked up my cat today after his surgical procedure and two night stay. He was not given his prescription food while he was there, or his prescription medication, which I provided directly to the... Read More
Just picked up my cat today after his surgical procedure and two night stay. He was not given his prescription food while he was there, or his prescription medication, which I provided directly to the vet in neat bags with the portions and doses required. He wasn't even given his favorite toy from the bag, it appeared to be packed the same as the day I dropped him off, I doubt they even read the letter inside. And they left him in his carrier so long today that on the drive home, he pooped himself. Now I have to shave his behind because the diarrhea won't come out and I cant get his stitches wet. I am EXTREMELY disappointed. Also, I was quoted $192 on the phone (THE ONLY REASON I CHOSE THIS VETERINARY PRACTICE) and when I got there, she said I owed $380. The phone lines are constantly busy when you try to call and check up on your animal, they say they'll call you with update in PERSON, only to deny ever having said so over the phone. It is a bad veterinary practice. It doesn't matter if they just take too many patients, or don't care about the quality of care, this is ridiculous. I absolutely wasted my money, and I hope no one else makes the mistake of going there, especially if you need to board an animal with preexisting conditions. Your animal will not be cared for appropriately, and your wallet will be emptied. Also, they say they take Care Credit, and that's the bare minimum. They don't offer the interest free repayment promotion options like NORMAL vets do. So I'm stuck with the 24.99% interest rate trying to pay back this absurd bill that I shouldn't have been charged in the first place. Read Less