We've been going to Cross Creek Animal hospital since 2010. Our pets enjoy being groomed here & know they will always have a good haircut!  The vets have added staff since we started here. Everyone has always been very helpful and knowledgeable.  We are trying the boarding for the first time since we usually travel with our pets. I'm sure they'll have a good experience. Read Less

DO NOT TAKE YOUR PUPPY HERE!! They don’t take the proper steps to diagnosing any animal. Brief exams and put them back in there kennels. Our 5month old puppy got his vaccines. We got him back with nothing said to us. We get him back home to find he has a limp and any attempt to touch him he starts yelping and screaming We call them and that’s when they let us know they had to call in extra hands to pin him down and administer his shots. And that he’s agressive and needs to be taken to obedience school?! Little Australian Shepard black lab pup that loves people is now skiddish and cautious. Recent development. We just had him neutered and has developed a skin infection. They say it’s commom in all puppies to get this and not to worry or investigate further.. now look at a review from a month ago. Read Less

MY diabetic dog passed away yesterday having horrible convulsions due to the fact that I could not get his insulin refilled like in the past. Refill prescriptions were being kept on file at CVS but when I needed a refill the most, the Vet had not sent one in so I ran out of insulin over the weekend and I my little dog of 14 years, my buddy, my friend, I had to watch him die a horrible death and not a thing I could do about it because the vet was closed and I a got was voicemail. This after years of good care at this vet but yet they allowed my dog to die because of a lack of responsibility on their part by not having an insulin refill on file at CVS. So I had to hold love and say good-bye to my little friend after I asked God to please take him on home and stop his suffering. A God did just that moments after my prayer requests. I hear all dogs go to heaven I sure hope so because I want to see my little Sebastian again. Read Less

Our shelter pup was taken to a different vet (who did an awful job) to get spayed. A few days later we noticed the stitching seemed inflamed and not healing well. We took our girl here, to Cross Creek Animal Hospital, and they immediately went to work and helped her. When they called us they told is exactly what they did and why they had to do it. They let us know a couple different medicines that would help her heal better. I'm very thankful that they helped us with our new girl. We will continue taking our dogs here! Read Less

My older, giant/breed dog, Baby, has been a member of the family for the past 13 years. This past Wednesday before Memorial Day, Baby got hurt somehow, and we thought it was her hip. We thought she’d get better as she has in the past, but on Friday morning she woke up in a great deal of pain. We called ahead and were told that they were booked for the day but that we could come in as a walk-in. We were also told that my dog’s usual vet was not in. This made me a little upset, but we had no choice. When the vet came in, she seemed very knowledgeable and explained everything well, so I decided to trust her. I know that my dog is older and that no one can work miracles, but my dog was carried in trembling from pain that morning and walked into our home later that afternoon very much relieved from her pain. Many thanks to Dr. Richardson, Laurie, and the rest of the staff at Cross Creek Animal Hospital. Read Less

I got a puppy and picked cross creek to be his vet. Well he starts having health issues at 6 months old. We took him into Cross creek just about every other day since new symptoms popped up. They never once did blood work. They didn’t do X-rays they didn’t do urine tests. Turns out he had a fungal infection that was pretty rare. We ended up having to put him down at Cross Creek. So aside from them not doing tests or listening to e or my wife when we called in they called us a week after my puppy died. They called to see if his health is improving. Yes you read that right. They called us to see if the dog they killed one week earlier was feeling better. Read Less

The staff here are awesome! Between my two little handfuls I've seen just about every person who works there over the last couple years and have never had a negative experience. They really care about your pets wellbeing and help you to make the most informed decisions about their care without being pushy. Read Less

The staff here are awesome! Between my two little handfuls I've seen just about every person who works there over the last couple years and have never had a negative experience. They really care about your pets wellbeing and help you to make the most informed decisions about their care without being pushy. Read Less

Love them. They are so sweet and caring. I've dealt with them for a few years now from routine check ups, emergency issues, and even with the passing of my oldest dog who had to be put to sleep. In all situations they are loving to the animals and very caring. I couldn't believe the compassion they showed to me during and after my dogs passing. Read Less

I brought my 7 week old puppy in today and I couldn't be happier with my experience. The vet tech and veterinarian were extremely helpful and knowledgeable on vaccines and parasites, and they took the time to sit down and educate me on it all. They went above and beyond to make sure my puppy is going to stay healthy for her lifetime. Read Less

I am so thankful for all of you. I know that when I take Brutus over there he is in great hands. Our last visit was a little scary. But, With the quick response of everyone and the caring and concern, I couldn't of asked anything more professional. Thanks for all you do, I have been taking my pets there since Dr. Jordan, and I will continue to do so. Read Less

We needed to have our dog seen Monday, 15 May, and they said they could see her if we could get there by 5:30pm.  We made it but, weren't seen until after 8pm.  Initially, the staff seemed nice.  They gave our 3yr old son and 2 other kids coloring books and changed the TV to Cartoon Network.  The actual evaluation felt like our pet was a number/paycheck vice a member of our family that needed help.  The high/low quote was ridiculous, the same procedure(s) in CA are cheaper (we checked).  And, I felt they tried to employ scare tactics to force us to have them perform the tests/treatment.  We took our dog to Lillington Veterinary hospital today, 18 May, for a second opinion.  Not only did our pet and us receive personal care but, their low/high estimate was $300/$100 less than Crosscreek's low figure.  When Lillington Vet called them for the records, they threatened to call animal control on us.  We will never recommend them or utilize any service they provide.  Lillington Vet cut Mimi's nails (free) and gave us a 30 day supply of Heartgaurd and flea & tick medicine (free). Read Less

This is the absolute best vet in town! The staff and doctors are awesome and caring. They are so understanding and helpful - from getting checkups for the multiple strays I find, comforting me through the end of 2 of my dogs' lives, to recently major surgery on my 11 year old baby - I wouldn't send my furbabies anywhere else! LOVE LOVE LOVE them! I wish I could give them more than 5 stars!!! Read Less

Always a wonderful experience, and great staff to be around. They make me feel comfortable at every visit and I know my dog is in great hands. Also, if anyone has a puppy and needs shots, I recommend the top puppy plan. That plan covers everything and it is worth the money. Read Less

The people are super nice! But everytime I come in it takes forever to do anything. Also the doctor was supposed to get back to me about test results I PAID FOR!!! And never heard from them. Atleast let me know everything is fine. Read Less

The daycare/boarding staff members are PHENOMENAL! They always take extra care of both of my dogs, and tend to each of their individual personality quirks. I've recommended several friends to Cross Creek because of this reason alone. For the regular doggy daycare clients, the staff members fill out report cards that are cute enough to hang on your fridge! The veterinarians truly care about your fur babies - the cherry on the top! I've always sought out their guidance and assistance, and have been blown away by their genuine interest in helping our animals. Thank you for all that you do, Cross Creek AH! Read Less

We had a great experience here. The hours are great for our work schedule (open until 9pm) and the staff was helpful, nice, and knowledgeable. There is a separate entrance for dogs and cats which makes it much easier to keep the pups calm before you get seen. They also provide coffee and refreshments while you wait. The Vets are so nice and extremely thorough! Overall it was an awesome experience and we will definitely be using them for all of our animal needs from now on. Read Less

Our experience at this office has been amazing. Dr Richardson has taken great care of our old girl and helped get her back on the path to healthy. She has been amazing with our dogs and understands that they are a part of our family. Her love for animals shines through. She is loving and considerate as are all of the staff. Everyone is genuinely concerned with their health. Read Less

I've been taking my pets here for as long as I can remember and I've never had any problems until recently, If asked to rate this clinic about 5 months ago I would have given them 5 stars. A few months ago I found out my dog has diabetes and cataracts, I had no idea dogs could go through this and it has been a true learning experience. Anyways things started going bad when I took my dog in for his first glucose curve, I called and asked what I was supposed to do the woman on the phone told me to keep him on his normal routine. When I went to drop him off I was informed that I should not have fed him and that I had to reschedule. This of course caused me to be late to work and to make matters worse no one would admit that they gave me bad info. Also I was told to change my dogs food and I had to put him on insulin. They wanted me to buy the most expensive food on the market and were charging me $206 for 1 bottle of insulin. I asked about different insulin and I was told there was no other kind. After 3 months of this and me telling them that I could not afford this insulin (they kept increasing the dosage amount every 3 weeks) they finally told me I could get it at walmart for about $9 a bottle. It was like a huge slap in the face. I'm considering switching vet offices because it seems as if they are more worried about making money. My dogs love the vet and up until now I have always loved this office. I'm not sure what to do at this point. The wrong information is being given at over the phone and I'm truly worried about my dog's health. EDIT: My dog has a new doctor at the clinic and she is FREAKING amazing, I can not say enough about her. She is trying to find out what is wrong with my baby and does a wonderful job at keeping me informed. It has been about 6 month since dog was diagnosed with diabetes and now I can see a change in him. This type of treatment is the type of care that I got from them when I first started going there with my pets years ago. I could sing her praise for hours. I'm changing my rating from 2 stars back to 5. I truly feel that my baby will live a lot longer now and that is worth way more than 5 stars. Read Less

The worst!  They always were very expensive; but today, $283 to get my dogs teeth brushed!  Said she needed a tooth pulled, then after 9 hours, a teeth cleaning?  I'm glad she didn't have to have a tooth pulled; but why tell us she did?  Seems like some dodgy stuff going on. They make used car salesman look good! Read Less

The Frye family would like to Thank the staff at Cross Creek Animal Hospital for their kind and loving heartfelt help they gave our family in having to send our daughter's best friend Spooky to heaven 12/2/16. The staff at he hospital supported us in ever step of the way and when the end came they all shared their feeling with us they even placed Spooky in his own personal blue canvas bag with a little paw print and his name on it. I would recommend this Animal Hospital to anyone who is looking for a kind loving staff to take care of all of their animals needs. Thank You David, Sue, & Alexis Frye Read Less

We have gone to Cross Creek for years, they are so amazing! The staff is so friendly, it will blow you away. The doctors are very attentive and answer every single question. There is usually a little extra wait and a little extra cost associated, but I would not trade them for anything. My family is by no means rixh, we are very middle-class, but we budget in this vet because we think they are so great. It is probably the best that I have ever been to. Read Less

They refused to release vaccination records for my dog over a $35 no show fee, and we found this out when we took our dog in for a life or death emergency. They had our phone numbers, email, and address and this was the first we've heard of it. So, pretty contradictory to animal welfare if they'll refuse to release records that could save my dogs life over something so small. This place is awful and I would never bring my dog here again. Read Less

The Vets care about your pets and do aim to do the best for them. The techs do as well. I have no doubt their aim is to do the best for your pet. I loved the drop off capability. They were very accommodating for urgent care matters and would make efforts to make space if they were full for situations requiring urgent care.I did not use the overnight boarding facility. The one time I put them in daycare, it went poorly. They put my two male 50-60lb dogs in one kennel. That was when I learned they could not share such small spaces together. I did not use their daycare or boarding facility again.The front office staff is friendly but every time I went I felt like there was something that didn't make sense or mismatched with other information I was told or gave. I ended up trying to avoid going as much as I could even though I paid for the yearly health plans.The last time I called to make appointment, I indicated I would be cancelling my plan when I came in next due to me moving. They cancelled me about 2-3 days before the scheduled appointment and claimed they left me a message (I never got one).  This was another example of the frustrating administration issues I encountered. Just a lot of internal miscommunication that made discharging the pups a pain every time.Bottom line: They're probably the best vet in town. Which made it so frustrating when there was some administration error more times than not. Read Less

Had my big guy scheduled for a neuter/gastropexy surgery. During the surgery they noticed a foreign object lodged in his stomach. Instead of taking it upon themselves to continue with the removal and surprising me with a spiked bill they promptly called to notify me of the situation and get my answer of what I wanted them to do. It's been a few days now since the surgery and I'm glad to say everything seems to be going well. Hoping for a speedy recovery thanks cross creek animal hospital. Read Less

Cross Creek Animal Hospital is probably the best place to take your pets in Fayetteville. They honestly care about your pet and do the best for them. I have had two instances at Cross Creek that stand out in my mind - I was in Afghanistan and my Aunt was taking care of my Labrador Jane while I was deployed. Jane made the mistake of eating a toad and ended up having a horrible reaction, thankfully Cross Creek was open late for emergent care and saved my dogs life. I am eternally thankful they were able to save my dog. The second instance was after my then girlfriend, now wife, moved in and her parents, who were moving, asked us to take in the family Siberian Husky Juneau. Unfortunately, Juneau had heartworm and Cross Creek really gave us a lot of options to treat and attempted to heal him. It ended up that his heartworm was far too gone (seizures/change of personality to aggressive etc), and Juneau had to be sent to the big dog park in the sky. The vets at Cross Creek were not only sensitive and understanding they were compassionate when they administered the medication and even gave us a really thoughtful memorial to remember him by. Overall, Cross Creek is tops - great care for not only your pet, but also for you when times get tough. Read Less

I have been going to Cross Creek for a few months now and I have been very pleased with the level of the service each time. My very active dog also goes to boarding and daycare every once and while, and he absolutely loves it (and is tired for a couple days after.) My only complaint is having to wait an excessive amount of time, even with an appointment. I, like most, understand that emergencies come up and this takes precedence over regular appointments, but every trip I have had has taken well over 3 hours. Hopefully they can figure out a better system to accommodate this issue. Read Less

I was referred to come here by a few friends after I had a bad experience with a clinic that I had been taking my precious Punkin to 4yrs prior. First initial visit was great. Both the tech and veterinarian listened to symptoms and signs. Unfortunately, her ear infection was a secondary condition caused by something else. I had found a hard mass a week and a half before her follow up appt. Her symptoms she was experiencing longterm did not subside with her ear infection clearing up. There was also a soft mass near throat that the vet previously knew of, thought to be swollen lymph nodes, but this also grew in size as well. She also continued to lose wieght in between that time....a half a pound in two weeks. Upon the follow up visit I explained what was going on and what my suspicionschedule were.....cancer. I stated I would like a biopsy done. She said let's do xray first.....mind you, already spending 350$ first visit and 500$ at vet before. I said okay. She came back and stated that sift tissue mass was definitely there with irregular borders. The other harder mass, maybe calcification, or new bone forming because of ear infection. I disagreed because calcification doesn't happen that quickly but tumor growth does. I've had first hand experience because of another cat I owned had a type of cancer that was in the salivary gland. She never addressed the biopsy and simply stated she refer me to nc state for CT scan for 1000$. And had the nerve to give me two more bottles of clindamyacin when the ear infection was cleared. Plus, I still had one full bottle left, and the cat had already been on antibiotics between her and the other vet, almost three months. Unethical and not very compassionate, wouldn't you say. I called later that day leaving a message stating I wanted a biopsy done, and if not, why. Mind you, I work in the medical field for ten plus years. Her tech called me back and said was afraid something could happen to her under anesthesia with biopsy because of nerves and vessels. I wrote extensive email back stating it could be done, was done with my other cat, and if out of scope I will find someone else or refer someone who can. Finally, got back to me three days later stating going to another vet is fine, and they would send all the records/xrays when I found someone. This was said to me by another tech, never once did I speak with the Dr. again since the last visit. And never once did she or the techs tell me one of the other vets in the practice could do it, or she wasn't experienced enough to do it herself. I found Dr. Garrett at AHOF and he was able to do it right away with no issues at all, and he was able to give me the most likely prognosis with just palpation on initial visit before biopsy. Unfortunately, we had to put my baby girl to sleep. Cross creek is nice for superficial issues, but anything extensive and in depth, I would never go there again. Poor customer service when a cat is obviously suffering, poor pain control, lack of knowledge and experience, and avoidance with bad news.........not a good mix! Read Less

I have been taking my dog here for several years now. I have consistently received excellent care and courteous service from the Vets. and the staff. I would highly recommend Cross Creek Animal Hospital to anyone looking for a caring group of professionals to take care of their beloved pet. Read Less

I will keep this review relatively short, lest I get all teary again, but I felt like I needed to say how well Cross Creek Animal treated my family and I during a very sudden and difficult time.My parents' almost fourteen-year-old toy poodle had been slowly declining in health for the past few months, but took a sudden turn for the worst Friday night into Saturday morning. While we were originally focused at the time on just keeping her comfortable and happy during her final months we were not expecting such a drastic decline in just a few hours so we were scrambling a bit to find a vet open and available for a walk-in appointment early Saturday morning while also preparing ourselves to say goodbye. Without getting into details the veterinarians at Cross Creek fit us in with no problems at all (even though they were booked solid), were patient with our final goodbyes and explained the process and answered all of our questions. They made our pooch (and us) feel as comfortable as possible through the entire experience. They even had the forethought to explain our options for remains with my dad before we all got too overly emotional (though I wasn't paying much attention at this point) and let him know that we would also be getting a paw-print of her's as a keepsake . If I still lived in Fayetteville i'd take my own poodle (who ironically I was in town to pick up when this all happened) to Cross Creek Animal Hospital in a heartbeat for her check-ups and appointments, and am actually debating making the drive to do so, just based on how good they were to us. The vets and nurses are knowledgeable, great with animals and have compassion for people and pets.  If you're in the area and looking for a vet I definitely suggest you give them a call! Read Less