Staff for the most part has been great here! We had our boxer/masiff on their monthly plan here and worked out for us until he got sick one day and we called and they couldn’t fit him in anywhere. Really disappointed considering that we had him on a plan there. Then we took him for his “yearly” check up on a Saturday morning and they thought it would be okay to leave him in a crate all morning while they worked on other dogs. Why make us bring him early if you aren’t going to have time for him? We later got the call that they couldn’t work on him because he was to hyper. Read Less

So I'm from Gastonia / Kings Mountain.  I'm home on leave (stationed in Texas now) and I brought my dog home. I called them and asked if they did health certificates, and walk ins specifically. The girl who answered said yes. And then the conversation was over. I drove from KM to this location just now and got there to the front desk and I'm told "oh no we don't have anything available today. Thursday would be the earliest time."  I don't really know what else to say but, if someone calls you asking for a specific service maybe try to help them out. Poor communication and customer service lost my business today. Read Less

Thanks to the all the staff that I engaged with today at Banfield: Kameron, Traci and Laurin as well as Dr. Burke. I was able to get my 11 week yorkie in and out within an efficient time without having a prior appt. The staff was friendly, helpful and accommodating which put me at ease considering the situation at hand. My yorkie is now feeling and looking better and it's thanks to the care and medication they provided and recommended. I would definitely recommend and trust them with my pet and other pets. The reason I chose this location to begin with was because of the review I read on yelp. I think it's important to know your pet(s) are in good hands especially because of the care they are providing. Thanks again! Read Less

Dr. Burke and the staff is fantastic. I have many animals and some are elderly. I have taken some very difficult cases (renal failure, cancer, paralysis) to her and she always does an excellent job. The most remarkable case is my 17 year old chihuahua, Pretzel. Last year Pretzel lost mobility in all her back legs and strength in her front legs. Rather than suggesting euthanasia immediately, which we were prepared to do, Dr. Burke asked us to treat her with medication before we considered euthanasia because Pretzel still ate good and wold try to come to us. We discussed quality verses quanity of life and made a plan personalized for Pretzel. Pretzel just celebrated another birthday with us thanks to Dr. Burke. Dr. Burke and the Banfield team has assisted us with the euthanasia of two other elderly pets. The staff has always been kind, polite, caring, compassionate, and helpful. The facility has always been clean. I am a frequent visitor at this location and have yet to have anything other than great service. Read Less

I am not sure why this Banfield has such low reviews. I came from Maryland a year ago and was very upset to have left our vet of four years. I have three dogs and a cat that I see as my children. I was so glad to have found this Banfield and Dr. Burke. This vet team is so great! The customer service is incredible. They are so sweet not only to our pets, but also to us parents. Dr. Burke is by far the best vet my babies have had. She is caring and thinks 100% in the best interest of her patients. All four of my babies feel so comfortable with her and her vet techs. I have an 8 year old ShitZu mix with a skin allergy. In contrast to prior vets, Dr. Burke immediately started him on a no-expense plan to see exactly how we are going to fix it. He has not had a bad rash in several months (he used to have skin infections almost every other month) and we have not had to spend unnecessary money on medicine that never works anyway. We do use a special shampoo for baths, but it works so great that I will never switch. My older Shiba Mix was over 15 and had kidney disease. Dr. Burke, worked very closely with her to ensure she had a good quality of life. After almost a year of closely monitoring, things changed and it was time for my sweet baby to cross rainbow bridge. Dr. Burke and her team were so supportive. They ensured that we were all in a secure and peaceful environment. Their kindness made this painful transition easier. Dr. Burke had some kind words for her and allowed us to grieve in private. We are all so grateful for the Banfield (Gastonia, NC) team. I have to drive almost 40 minutes from my home, but it is totally worth it! I recommend this vet clinic 120%! If I could give them 10 stars, I would. Read Less

At first we were happy with Banfield. Our puppy is always very happy and she was no different the first few times we took her. However, this past week has been completely awful. We took her to get spayed on a Thursday. She was dismissed with the E. collar. We followed all of their instructions and watched her very carefully over the next couple of days. That Sunday at 8 a.m. her incision began to open and a discharge of blood and pus was leaking out. Their office opened at 9 so we were there at 9 to find it what was going on. They took her back and then we didn't hear anything until 2 that afternoon. They said she had an infection and we had a couple of options to choose from that ranged from $400-$900. We opted to go ahead and do the surgery to remove the infection. They waited 5 hours to look at her when we brought her in for an emergency. Afterwards they told us that the E. collar that they originally had given her was too small so we had to get a bigger one. They sent us home with a new collar, pain medication, antibiotics and pills for sedation. The total was $700. When you spend $700 for corrective/emergency surgery you think ok we did what was best for our puppy and she is going to be on her way to recovery. This was not the case. The next day, Monday, her incision was coming open AGAIN! We rushed her back to the clinic. As soon as we arrived the tech took our puppy back so the doctor could have a quick check before her next appointment. We were then taken to an exam room where we waited for 30 minutes. The doctor came said she had looked at it and cleaned it up a bit and it looked fine. She was about to send us on our way until we showed her that th incision had gotten worse just in the time we had been waiting. When we showed her the look in her face was shock and completely dumbfounded. She left the room and was gone for another 30 minutes while she called around to other doctors. She finally comes back to tell us that they THINK that it may be an allergic reaction to the sutures but that they could not do anything for us because that is the ONLY sutures that they have. We then had to rush our poor puppy to an emergency clinic where she had to undergo ANOTHER emergency surgery. The new Doctor had to undo and redo what they had done at Banfield. As of right now our poor baby girl is doing much better, no thanks to Banfield. We told Banfield that we wanted a refund for the emergency surgery that was completely useless but they refused. Now we are currently looking for a new veterinarian to take our baby girl to. We will not be going back there! Read Less

I absolutely love this Banfield! We just moved from Maryland and left out trusted Vet. I have an old baby with a lot of medical issues and was scared to have someone else see her. Dr. Burke from the Banfield in Gastonia is so great! She is very thorough and won't over charge for stuff not needed. My old lady who has kidney disease was able to get her teeth cleaned without any issues. Dr. Burke and the staff ensured she was safe and not in danger. My boys where also seen by her. One of them has a bad skin condition, which has never been able to be treated. Dr. Burke went above and beyond with his treatment and he hasn't had an infection or any reactions. We are so grateful to the doctor and the amazing staff. Everyone is so great and caring and that is all I can ask for my fur-babies. Read Less

Our first visit was nothing like the other reviews here. The place was clean, nice, and they took excellent care of my puppy on her first visit. Heck, she loved it! The techs and doctor spoiled her with all kinds of treats and loving, and she ate it up! Especially that paste treat, ahahaha. Either way, I dunno. Maybe I was lucky to hit them on a good day? Maybe the others hit them on a bad day? Regardless, it was pleasant for us and little Arya! Thanks for the professionalism, and kindness shown! Read Less

I was greeted at the front desk by being told that I needed to renew my plan early which I hadn't been informed of then. The associate was unclear and unhelpful in helping me understand what I needed to do for my pet to get the care that I thought was already covered in the puppy plus care plan. I asked if I could wait to see how my visit went since I had never been to this location before because we just moved to the area and she said that it would be fine. She asked for me to put my dog on the scale and I pointed out to her that there was urine on the scale and she barely cleaned it up. While getting my dog on the scale, he got into another puddle of dried urine. I pointed it out to her and she said "yeah, there's pee everywhere". I went to the waiting area to wait for the vet to see us and once again there were two puddles of urine on the floor. I cringed as I watched another customer walk through it. When the vet tech came to get us, as we were walking to the exam room, my dog slid through another puddle. How disgusting. Once we got into the exam room, not one person greeted or acknowledged my dog and of course I was immediately forced into choosing my new plan before any services were offered for my dog. We were just dollar bills walking through their disgusting office. I told them that I couldn't commit to a plan right now after seeing how disgusting their office was so they sent me on my way. They did not once even look at my dog or offer to provide further services. All they cared about was getting me to sign up for the plan. After getting home, I re-read my email that I originally received from Banfield informing me that my dog was due for a check up and realized they did owe us things that were in fact covered by our plan. I cannot believe that any vet would treat their patients the way Dr. Burk and her staff treated my dog and I. It's not okay to corner me in and be deceitful about the services I am entitled to. We went back the next day to get the vaccines that were owed to us and once again, they didn't greet my dog. He has NEVER been nervous at the vet but he was this time. They gave him his shots and didn't give him a treat or any sort of praise or comfort. We got our medical records and went on our way and will never be back. I would not recommend this "pet hospital" to anyone. Read Less

This is where I have been bringing my dogs for years. The staff is very friendly and knowledgable I like that my dog's health and treatments are fully discussed with meI have all my questions answered The staff is gentle and patient. It is clear they love animalsThis is inside petsmart, to the right , past the grooming area I like I get a printout of my dogs records Read Less

took our 3 month old kitten there for an eye infection. We had a free office visit voucher.When we arrived for our appt. we were told it would be over 100.00 dollars for a rabbies shot and antibiotics...we went to another vet who worked with us and not only gave us antibiotics for our kitten but also gave us enough for her sister..It just goes to show you Banfield is only out to make money and they dont care about your pets!!!! Read Less

We started taking our puppy Marley to banfield about 10 weeks ago. Never have we had an experience like today. Marley was due for his last round of shots. He has never been a fan of having his nails trimmed however its a service we pay for because he will not let us trim his nails at home. The vet techs in the past have not be able to get his nails trimmed well. The tech today succeeded. We go into the exam room for what is a routine visit. Dr. Dunning comes in, quickly acknowledges us, then grabs our 4 month old Marley by the neck. Marley is squealing. He procedes to tell us how Marley needs to learn head control and how he cannot examine him if he doesn't be still. NEVER has any of the other Dr.'s came in with this approach. I was shocked! I thought I had missed something. It wasn't as if Dr. Dunning has started the exam and Marley was giving him a hard time. That was his approach from the start. I let this go on for a minute as he was explaining his reasoning for doing so. But Marley began to scream louder all while peeing on the exam table. We then asked him to stop and had a few disagreeing words. NEVER, NEVER, NEVER again will we see Dr. Dunning. To be honest, this visit has left a bad taste for us. If we werent locked in by the wellness plan for the next year, today would have been our last visit.Read Less

The very high rating is ONLY because of Dr. Barkley. She kept one of my dogs not only alive, but healthy and happy much longer than any other vet could. She is incredibly wonderful with all my animals!!! She's also very good with people, always makes sure you understand things without making you feel like an idiot for not knowing advanced vet terminology. AVOID most of the office staff whenever possible. A guy named Brad is completely awful (meaning he's even worse than most of the useless desk staff or vet techs). Do not ask him ANY questions you want a real answer to; he will pretend to ask the vet but come back and tell you whatever answer he believes is right. Dr. Barkley truly is so wonderful that she makes up for the other idiots who work there!!! Read Less