I would give Scott Mortenson and this clinic a 0 star rating if it was an option. Scott is an absolute disgrace to the animal care profession and his lack of care for truly sick animals defies belief... Read More
I would give Scott Mortenson and this clinic a 0 star rating if it was an option. Scott is an absolute disgrace to the animal care profession and his lack of care for truly sick animals defies belief. His lack of professionalism as a care professional is unlike anything I have ever encountered both with animal care, and in general professionalism. I am convinced that if it was not for the higher end pet store forcing new pet owners to visit Garden Creek Pets for evaluations after purchase, this facility would be out of business.In short, I purchased a Siberian Husky puppy from the location mentioned above, and as required, brought the puppy to Scott Mortenson to have her checked up on, multiple exams, vaccinations, etc. The puppy was very sick early on and despite never deviating from Mr. Mortenson's instructions in the slightest, the poor puppy never improved. I made every accommodation for this puppy and to fit her in to Scott Mortenson's schedule. I took time off of work, I worked with friends and family for transportation, I did everything possible to make sure this puppy had care. On two occasions, I found that Mr. Mortenson did NOT even examine the poor dog. He simply changed her diet around and for lack of a better term, "threw" her back out the door. Nevertheless I was charged for these visits. He would also fail to return phone calls or provide any information about helping the poor dog.After a few weeks (maybe even months), Scott Mortenson gave up on the puppy that was entrusted to his care. He literally told me on the phone "I don't know whats wrong with her." In the later statements Mr. Mortenson basically instructed me to take the puppy somewhere else. Not once had I ever caused a scene, raised my voice, or caused Mr. Mortenson any other kind of grief, and yet, I was being told to take my animal somewhere else because he didn't feel like "dealing" with her anymore. Being absolutely dumbfounded by this response and his lack of care for this poor dog, I did simply that. I took my suffering puppy to another vet close by. This veterinarian was absolutely phenomenal and took the Siberian Husky puppy under very personal care. Within two weeks, and this time only a few hundred dollars, the puppy was restored to health and her stomach able to properly digest food. After weeks (maybe even months) of working this this incompetent, ignorant, and arrogant veterinarian, my young dog was finally able to start enjoying life. No thanks to Scott Mortenson, who disregarded her, lacked in care for her, and disregarded her.If you truly care for your animal's well being, keep them away from Garden Creek Pet Clinic and Scott Mortenson. Read Less