I was new to the area, after reading the great reviews regarding Sheets, I booked an appointment. Apt set for a early Sat. I did find the staff very friendly and great. My early apt became very la... Read More
I was new to the area, after reading the great reviews regarding Sheets, I booked an appointment. Apt set for a early Sat. I did find the staff very friendly and great. My early apt became very late as the Dr did not show up for an hour, I did not mind because I was new. My main reason was senior visit for dog and she had been vomiting. We did all the blood work, heartworm, everything to see if the Dr could see why she was vomiting and not firm stools. It was suggested that I might want to try a different food but let her go for awhile and give them call back. The vomiting continued, I tried chicken and rice, nothing was working. I called back about 3/4 weeks later and told them my dog was not progressing with the diet I was feeding and should I come in or what do they recommend? No one bother to call me back! I called the next day and asked again what should I do and would they like to see my dog? Again no call, I was able to reach someone that afternoon and they said they would leave another message. The next day I received a call from one of the staff and I was told to go by Science Diet sensitive stomach. I asked if I should bring my dog in, not necessary I was told. I bought the Science Diet and transition as directed adding pumpkin. At first she started eating the food but again was throwing up and bad stools. Several days of this regiment and she continued to get worse. I was walking her one morning and she vomited horrible and shook for several minutes in pain. I called the clinic and explained my dog was in PAIN, I was told they were very busy because they had a busy surgery schedule , Friday but would try to get someone to call. I finally called the clinic around 4pm after no one would call back. I explained my call from the morning and said my dog was in pain, and would it be possible for someone to see her? the lady on the phone was very polite and apologetic that no one called and said they did have a very busy day. I asked if I could bring her in the next day, Saturday? I was told sorry they were full and the first opening was Wed, did I want the appointment? I explained my dog was in pain and the lady said I could take her to an emergency clinic!Just moving into the area and leaving a very busy excellent vet clinic from where I came from, I was taken back that I was told to go to an emergency clinic, my old clinic always made time for your sick pet. I had hoped to make this my pets clinic but it did not work out that way because they were to busy to see a sick pet over surgeries for the day, and full the next. As it turned out I spoke with an acquaintance and she gave me the name of another clinic, where I was able to get in Monday. The first thing they did was give my pooch and IV for dehydration, full exam and the Dr said severe gastroenteritis or something like that. she was given a shot to stop the vomiting and medication for a month . Recommended change in food to an all natural food. I also received an call the next day to see how she was doing. This clinic will be the one I choose going forward, I believe sick pets should always be given an appointment regardless if you are a new or old customer.I am not posting this to pit one clinic to another, that is why I will not say where I went. I feel someone within the organization here should look at some priorities. Return phone calls, importance of a call or just show they care. Read Less