I've been going to Northwood since I adopted my cat 3 years ago. They've always been very easy to schedule with and provided great feedback during my cat's exams. They offer discounts for HPU students too so that's a major plus. Highly recommend! Read Less

I went to this vet one time with a coupon to make the visit affordable. I wouldn’t have been able to go here otherwise. My cat did get a thorough exam by the vet/owner. She was amiable and kind. The vet tech was nice as well. However my biggest problem was with the high costs. Not everyone has the best credit and though care credit was offered to me, it wouldn’t be the best choice for my current circumstances. After that, I decided to get estimates from other vets and found NAH to be the highest cost. I then started looking elsewhere for vet services. I was contacted by them before after stating this and was told to call them to work something out and I didn’t. Honestly, I’d only be able to make small monthly payments to afford dental work for my cat (they estimated a bill well over 600 dollars) since they do not do payment plans, I don’t see how calling them would have helped. I also did not receive a warm welcome from the reception staff. Everyone has their days though, so I understand. But also, not every vet office is for every person. If your well off and don’t have to worry about meeting your monthly bills while you live paycheck to paycheck, then this may be the place for you. You can go elsewhere and receive great care for your furbabies at better/more affordable prices. My husband and I have since found another vet that is more affordable and convenient for us, and we wish those luck in finding a vet that works for them. Read Less

I would not recommend this vet at all. This vet has put me and my dog through too much to the point where I’ve become angry with tears. The first time I felt disrespected was when I moved out of the country and had a family member take care of my dog. So when I returned to the US and wanted to switch my dog under my name they gave me a hard time. They weren’t nice about it and the comments that were made by one of the staff members was rude and it made me feel some type of way. Let’s just say she accused me of stealing my dog! Who says that to someone? I understand there are policies that need to be followed but I shouldn’t be spoken to in any certain way. This made my final decision. They do not keep track of the purchases that you make with them! When I tried to purchase more medicine for my dog they told me they couldn’t sell it to me because I haven’t purchased any in a year. I explained to them that my family member purchased the medicine and I also purchased medicine for my dog and they told me they didn’t have record of it when I had receipts! Instead of offering a solution (offering to perform the test, so I can purchase the medicine), the staff member that helped didn’t seem remorseful or cared at all. I knew I should’ve walked away after the first incident. If you care about your fur babies, DO NOT TAKE THEM HERE! Read Less

The staff here truly loves animals. They put my 178 lb great Dane at ease when she wasn't feeling well. And with the love and attention were able to give her 2 shots with no problems. We love it here and would highly recommend them to anyone. Also they do community service which is a huge plus for me. Read Less

Top notch care! I have been taking my Riley here since I rescued her 4 years ago. She is a pit/boxer mix very loving but hyper!! They are able to anticipate her needs and never get frustrated with her and genuinely love Riley! Everything from her well visits, to boarding, to sick visits and her spaying process has always been with Riley’s best interest. They are always willing to work to our family’s convenience The staff get to know your furbaby like it’s their own. Riley loves going to ‘the puppy spa’ we call it. She has a great time during boarding with the dog park, she enjoys her baths there. The doctors and staff are top notch and work extremely hard for each person that walks in the door. I wouldn’t imagine taking her to anywhere else but NAH and refer all my friends here! Read Less

I would honestly give this practice zero stars if I could. I held off writing my review until we had visited twice because I don't like to judge based off one encounter. But both visits have left me disappointed and convinced that this practice cares more about making money than actually helping your pet. On my first visit, my puppy saw Dr. Slater. I had a couple of questions for her, but it seemed she couldn't get out of the room quick enough. I was still asking questions as she left the room leaving short clipped answers behind her. One of my questions was regarding flea/tick medication. She really only presented one option which happened to be the most expensive, though I didn't know it at that time. During that visit, Dr. Slater recommended a vaccine and told me that it cost $35. I told her to go ahead and do it. When I got up to checkout though, the vaccine was not $35 it was $38 and it required a 3 week booster which would cost another $38. So it was over double what she quoted me. I asked to speak with the office manager about the quote I was given. He told me that because I had used a coupon for the office visit (which they issued) he couldn't do anything about the vaccine price. Although he did agree that I was given the wrong price. He told me if I didn't want to pay the additional money for the booster that was my choice but then the initial vaccine would be useless. So much for customer service. I also called him back later to address another issue, but he never got back to me. On our second visit, my puppy was to receive the 2 booster shots. I told the receptionist I also needed copies of the prescriptions for the flea & tick/heart worm medications. She told me it would be $5 for each of these prescriptions to be written out. When I asked why, she said it takes the vet "a bit to write them out". $5 per prescription to write a line and sign your name?! Ridiculous!! Then a different receptionist came over. Kathi asked me why I wanted copies of the Rx and I told her I'm looking to get them from Costco because they have them for quite a bit cheaper. She then suggested they could price match Costco. So I took the time while in the office to call Costco and get their prices, but when I brought them back to Kathi she said "Oh that's not something we can do." When I told her she just said they price matched, she quickly backtracked and said "What I meant was we will get as close to their price as we can." So I asked her what price they could give me... and guess what, it was the same initial price they quoted me, nearly $50 more expensive. I told her I'd just take the copies of the written prescriptions. She then proceeded to come back and tell me that Costco doesn't sell this medication. I informed her that I just spoke to them and they do sell it. She made me call them on speaker phone to prove that they sell it just to get the prescription. When she realized I was telling the truth, she tried to counsel me on a different cheaper version of flea/tick medication for my puppy that I could buy in the office. I told her I didn't really think she should be counseling me on medication for my dog and I asked to see the drug pamphlet for this new medication. Low and behold, my dog was not even old enough to take this drug. Good thing I checked! Eventually she came out holding a single piece of paper which cost me $10 and an hour of my time trying to get. In short, this practice is the stuff vet nightmares are made of. They will nickel and dime you at every turn and care way more about making money than the well being of your pet. Customer service is simply not in their vocabulary. Read Less

I would honestly give this practice zero stars if I could. I held off writing my review until we had visited twice because I don't like to judge based off one encounter. But both visits have left me disappointed and convinced that this practice cares more about making money than actually helping your pet. On my first visit, my puppy saw Dr. Slater. I had a couple of questions for her, but it seemed she couldn't get out of the room quick enough. I was still asking questions as she left the room leaving short clipped answers behind her. One of my questions was regarding flea/tick medication. She really only presented one option which happened to be the most expensive, though I didn't know it at that time. During that visit, Dr. Slater recommended a vaccine and told me that it cost $35. I told her to go ahead and do it. When I got up to checkout though, the vaccine was not $35 it was $38 and it required a 3 week booster which would cost another $38. So it was over double what she quoted me. I asked to speak with the office manager about the quote I was given. He told me that because I had used a coupon for the office visit (which they issued) he couldn't do anything about the vaccine price. Although he did agree that I was given the wrong price. He told me if I didn't want to pay the additional money for the booster that was my choice but then the  initial vaccine would be useless. So much for customer service. I also called him back later to address another issue, but he never got back to me.On our second visit, my puppy was to receive the 2 booster shots. I told the receptionist I also needed copies of the prescriptions for the flea & tick/heart worm medications. She told me it would be $5 for each of these prescriptions to be written out. When I asked why, she said it takes the vet "a bit to write them out". $5 per prescription to write a line and sign your name?! Ridiculous!! Then a different receptionist came over. Kathi asked me why I wanted copies of the Rx and I told her I'm looking to get them from Costco because they have them for quite a bit cheaper. She then suggested they could price match Costco. So I took the time while in the office to call Costco and get their prices, but when I brought them back to Kathi she said "Oh that's not something we can do." When I told her she just said they price matched, she quickly backtracked and said "What I meant was we will get as close to their price as we can." So I asked her what price they could give me... and guess what, it was the same initial price they quoted me, nearly $50 more expensive. I told her I'd just take the copies of the written prescriptions. She then proceeded to come back and tell me that Costco doesn't sell this medication. I informed her that I just spoke to them and they do sell it. She made me call them on speaker phone to prove that they sell it just to get the prescription. When she realized I was telling the truth, she tried to counsel me on a different cheaper version of flea/tick medication for my puppy that I could buy in the office. I told her I didn't really think she should be counseling me on medication for my dog and I asked to see the drug pamphlet for this new medication. Low and behold, my dog was not even old enough to take this drug. Good thing I checked! Eventually she came out holding a single piece of paper which cost me $10 and an hour of my time trying to get. In short, this practice is the stuff vet nightmares are made of. They will nickel and dime you at every turn and care way more about making money than the well being of your pet. Customer service is simply not in their vocabulary. Read Less

They're the only place I'll take my pets. They take great care of both of my cats. Last year when one of my cats was sick, they worked with me for a month until we figured out what was going on with him. We put him on a special diet, and he has been great ever since. The staff there is wonderful, and you can tell that they really care about their patients and love their jobs! Read Less

I've patronized Northwood Animal Hospital for more than 25 years and have always been impressed with the professionalism of the vets. I have not really experienced the problems noted by others here, which of course does not invalidate their concerns. Gregg Read Less

The doctors at Northwood are wonderful but the practice management and organization is awful.  I agree with the previous review that felt the owners were more concerned with money than customer service.  I've had 3 major issues with this practice.  First, my dog had a major surgery last Christmas to remove a potentially malignant tumor and the practice LOST the tumor tissue they removed.  It took days to track the sample down and the pathology results were significantly delayed as a result - not to mention the fact that we have no idea where the sample was and whether the conditions affected the integrity of the sample. I had to repeatedly call to get information and no one from the practice was helpful until one of the doctors finally stepped in.  Second - after the surgery they sent my dog home on Rimadyl for pain and after I got home I realized they charged me $22 for the Rimadyl which was a sample labeled "not for resale".  Selling medication samples is against federal law and as a licensed pharmacist I seriously considered reporting this practice to the NC Board of Pharnacy.  Finally, my dog had a visit last month and after the visit I paid my invoice and left.  I received a call a few days later telling me that they had made a mistake, they had not charged me enough and that I owed additional money even though this was THEIR error.  I did not respond and received a letter in the mail that my account was overdue.  I called the practice, asked to speak to the manager to discuss this and was told he was out of the office so I left him a voice mail.  I decided to go to the office and pay the account (to avoid them taking any further action) and the practice manager was there.  I still haven't received a call back from him.   I have been a loyal customer of this practice and can't believe these actions,  I will be taking my business elsewhere and I suggest you do as well. Read Less

The only reason I'm not rating Northwood Animal Hospital as a 1/5 is solely due to Amanda. Amanda has demonstrated great compassion and understanding toward my fiance and I while we have been battling for months to get our two kittens well. I wish I could say the same for other staff. My fiance and I have taken one our kittens to Northwood three times and the other has been seen twice. We have tried several different things to help them get better, and for a while it appeared as though their treatments were helpful. However, after they completed their medications, their problems returned. My fiance and I have called several times this week to discuss other treatment options. We are especially feeling the pressure to help our kittens get better because we will soon be moving to a new home, and we will be forced to introduce our adult cat to the kittens. We have been worried that the kittens may pass along whatever illness/disease/problem they have to our other cat, and then all three of our cats will be sick. I called today because one of the kittens had diarrhea last night. I was told I would be placed on hold, but someone must have made a mistake because I was not placed on hold, and I could overhear the staff's conversation concerning our situation. What I overheard on the phone was incredibly unprofessional, rude, and disrespectful. I even believe I heard the Dr. Clark say she didn't want to talk with us for another 30 minutes. So sorry to bother you, but we are tired of our cats having loose stool/diarrhea/bloody stool for going on two months. We wish we had perfectly healthy cats and didn't have to call you. We never intended on being difficult; we have simply been concerned cat parents. Needless to say, we will not be returning based on this experience. This was unbelievable. We have spent a lot of money on vet visits for our kittens, and every time we are told that they appear to be healthy. We can't help but feel like we are being asked to bring in the kittens so that the facility can make more money. I feel like our kittens' health is not being seen as a priority. Perhaps this is wrong, but I am simply stating how my fiance and I have been feeling. Read Less

No idea how anyone could give this place a bad review. For a vets office, the prices seemed very reasonable. Everyone was really nice, and made my pup's first vet visit a breeze. I asked for recommendations on foods and preventative meds and they were super helpful and explained their recommendations without being too pushy trying to force me to spend extra money that wasn't necessary. I absolutely adored the vet, the technicians, and the receptionists. It was such a fantastic experience, and I'll definitely be bringing my little man back here for all of his checkups! Read Less

I've had good previous experiences. Lately a male who answers the phone, seems to give his opinions on pet care and have difficulty getting information and pricing. I wanted a price on services they provided, he said they can contact me in 48 hours with the information requested. Other vets has all the info. and pricing immediately. They lost  my business, sons business, and any referrals due to this guy's indifferent attitude. Read Less

I love this place! The staff is friendly and sweet and cares about our pets and issues. They always fit us in when we have an emergency too. Dr. Brook Clark is the best! The care, concern and genuine compassion is what will keep me loyal to this vet office. Would not think of going anywhere else for my cats and dog! Read Less

I love all three of the vets, and the assistants are also very nice and capable.  I truly feel that my pet gets good care here. I am also very impressed with how they are fixing up this older facility. I also like the online capabilities, and the dog park is nice if you're into that kind of thing, which my dog is not. All that said, I am very close to moving my business elsewhere. While I can't speak highly enough about my experiences with the doctors and medical staff, their prices are too high and with all due respect, I simply do not like the manner in which the office manager conducts business. The first situation came when my dog and I were invited to take ourselves out to the dog park on a very windy, cold day.  I will be the first to say that my dog is not the best behaved dog there. She gets very nervous and excited and she makes this very annoying cross between a bird chirp and a ridiculous excuse for a bark! I try with all my might to get her to stop, but she is just so happy to be around other animals. Hopefully she will outgrow this. I assume the noise is the reason we were invited to go outside, as I said, it was windy and cold. To top it all off there was a lady already out there with two dogs that are bigger than mine and one of them lunged at me and my dog. The dog owner handled it well and couldn't have been nicer, but I shouldn't have been sent outside anyway. I kind of let that go because of how much I like the doctors, but the next thing that happened has really left me miffed. I purchase my dog's heartworm medication from Pet Meds.  I started doing this years ago with my previous dog because the vet I went to at that time was ridiculously expensive on meds. As a matter of fact she was so expensive that she ended up losing most of her business and sent out a group letter to all of her customers advising that she was lowering the profit margin on medications and requesting that we consider coming back.  My previous dog suffered from heart disease and ended up on four medications. I spent close to $5000 on her care with my previous vet, not Northwood, and I would do it again. What I am not going to do is spend significantly more on their medications when I can get the same thing on line  in some cases for less than half the price.  My last vet's greed is the reason I went for an online option. She was an excellent vet in every other way. Because I had established a relationship with Pet Meds,  I continued it when I switched to Northwood with my new dog.  The first time they reached out to Northwood for the prescription, the office manager did not fill it and tried instead to convince me to buy it from them. I was very annoyed that he had the audacity to hold up my prescription.  When I attempted to refill earlier this month, I received an email from Northwood stating their new policy is to charge five dollars to provide a prescription to an outside provider.   That is total BS. I could feel the steam coming out of my ears when I read that. It's not that five dollars is a lot because it's not, and to be honest with you their drug prices are pretty competitive, it's just the audacity of charging a customer to write a prescription. Had he handled this differently,  he could have been the hero. Instead of holding up my prescription the first time if he had just filled it and sent me an email with their prices that are fairly competitive, I probably would've gone ahead and ordered it from them next time. Instead, he didn't fill my prescription and it took several days for me to get back in touch with them because I was on a business trip.  Now charging the five dollars, I had rather eat dirt than buy their meds!  Apparently he does not realize that people don't want to be pushed into a corner.  At this point I really don't know what I'm going to do, but I will deal with my frustration and put my dog's needs first. Read Less

We started taking our dog that we rescued here about 2 years ago. She was sick with lepto when we adopted her and Dr. Young was amazing at helping to make sure she got heathy again and completely healed. Dr. Young has since left and the care that my dog receives has gone down hill. Each time we go here, my dog sees a new vet. It's never the same one. I feel as if she is not getting the care she deserves as each new vet does not know her history. Each time we go, the wait time is very long even with a sheduled appointment. We have waited 45 minutes in the waiting room past our appointment time before being seen. They over schedule appointments. Northwood animal hospital has also started changing for every little thing. They now charge $5 to write a prescription for the dog food my dog needs to stay healthy. I feel this is unnessary when I spend $300 every 6 months in vet bills for her needed care. I highly recommend that you find a different vet. We will be transferring our animals to another vet. Read Less

Took our dog to Northwood Aminal Hospital for a annual checkup on 6\17\17. Was told that she was well and healthy. Went on an out of town trip on 7\2\17. Pet became ill that evening and the following day (7/3/17) we took her to a vet in Wilmington only to find out that she had terminal cancer with tumors in her liver and adrenal gland. Given days to live. What a shock when she was given a clean bill of health from Northwood only 16 days earlier.!!!!Left Wilmington immediately to bring pet home and waited through Fourth of July holiday. Scheduled an appointment with the same Northwood doctor on 7\5 \17 to find out how this could have slipped by at her original checkup as the liver tumor was 6 .2 cm in size  and should have been noticed in an abdominal exam. Gave lots of notes and information to the initial technician that came to the room to give to the doctor. Doctor came in , and by her own admittance, had no clue as to why we were there and had not even taken the time to read the write up sent by the vet in Wilmington , nor her own technician' s notes. Did not even bother to look at our pet while we were there, and offered no helpful suggestions without being prodded by my husband. Should no empathy and\ or sympathy toward our situation and devastation over our pet's situation. We will find another facility to deal with our beloved pet's end of life process and will never darken the doors of this facility again. Strongly recommend you stay away from this facility if you love your pet !!!!!!! Read Less

Everyone at Northwood is sweet and caring, offering generous belly rubs and treats. Thank you Northwood Animal Hospital for offering the first dog park in High Point...you rock!                Peace Joy All Days Read Less

Please do not go here!! I took my 8 week old puppy because I suspected he had a UTI. I told the vet I thought he had a UTI and the vet said he definitely did not without examining him or taking a urine sample. I had an uneasy feeling about this place so I went to another vet in the area. The second vet took a urine sample and told me he was very thankful I was persistent because my puppy had such a bad UTI that he had blood in his urine and a very low white blood cell count. Thankful I went somewhere else because my puppy could have been in lots of pain if I listened to Northwood Animal Hospital! Read Less

As a new position with Northwood I was disappointed in my experience here. I had high hopes for them, they seem to have everything I was looking for with a vet, nice staff, dog park and soon they will have doggy daycare.  When I spoke with them on the phone to set up my appointments for my two dogs, I felt like it would be a great experience.  The first visit I expected to take a little longer than normal as it is a new patient exam. It was an hour before I was walking out. I have two dogs and made two different appointments, the second appointment did not go as well and seemed to take longer.What the issues are:1) The visits take much longer than you would expect2) Everyone seems dramatic, I understand that things get busy, but everyone seemed to be over the top. And don't ask them about your bill, they will just start studdering3) They are expensive, I now understand how they can afford to build their now day care and don't expect for them to inform you of the cost of anything until it is done and they are asking for your payment4) The communication between the tech, front desk staff and client is lacking. I was told one thing, I got a call from the same doctor the next day to get a different story5) They tell you to fill out a survey, sign up for then and use coupons to get a discount, You have to tell them you did all of those things as their system will not add the discount, or they don't apply it to your bill willingly.6) Lastly of all the number of times the reach out to you for your reminders, I got a text message, an email and a phone call about my appointment all within hours of each other. I got it I have an appointment, I felt bombarded.While all of these factors are my personal opinion and experience with them. I had high expectations and was disappointed in the service.  While I am sure the Doctors are very good at what they do, I had more interaction with the other staff and I have very little faith in their ability. Read Less

I am sharing this information because we did not know we needed to ask questions or request IV catheter and fluids during our dog's surgery. Our 10 month old dog died while being spayed and I think had there been a way to keep her hydrated during a 3 hour surgery and access to administer emergency meds her life could have been saved. I do think that the veterinarian did all she could   since she had no direct IV access for drugs to be administered. Please ask/request IV catheter to be placed before your animal has surgery or at least discuss these measures with the veterinary office or any place you go for animal care. Read Less

When I called it was easy to make an appointment. When we arrived everyone was friendly and efficient. We got into a room quickly, and my dogs received a thorough exam. I was very pleased with the services, and the value given at Northwood Animal Hospital. I'm glad to have found such a great vet office! Read Less

I have been very happy taking my cats to Northwood. Dr. Clodfelter cares about your pet and understands their value and importance. I feel like she listens and provides ample feedback to my questions. The vet techs are kind and helpful, too. Prices are understandable and reasonable. Appointments seem to be handled in a timely manner. Read Less

The best veterinarian services we have ever experienced! The entire staff is very knowledgeable and provided educational information about our animals.Having two cats over 10 years old and finding out their breed along with a lot of helpful information was a huge bonus for us.Entire staff provides options of vaccines with no pressure or guilt for unnecessary treatments.We could tell our cats felt at ease and will take care of.We will suggest the Northwood Animal Hospital to all of our friends and family members! Read Less

I am so thankful for everyone at this animal hospital. All staff members are very knowledgable and have made me feel so comfortable. I love how much they care about our dog and every other animal they see. Their quick feedback and informative responses make me feel very appreciated. Thank you for all you do! Read Less

The staff and Vet were very friendly and caring to my dog. He is a big fella and does not like other dogs and gets extremely anxious and vocal when others are around. The staff allowed me to wait in my vehicle with my bud and brought me straight into a room once there were no other dogs in site. Upon leaving, they even helped me by bringing other dogs into separate rooms so I could leave without a scene. For a dog owner who has a rescue with trauma from other dogs attacking him in the past, they really made my first visit super easy, comfortable, and safe for the both of us! HIGHLY RECOMMEND THIS VETERINARIAN. Superb! Read Less

The best vet in town!! Carimg, compassionate and just top notch care. I have no doubts about my furbabies health. I have three furbabies, and they all love going! Hats off and kudos to the amazing staff!!!Read Less

I always have the greatest experience with Northwood Animal Hospital. In person, via email or phone the staff is always so helpful and pleasant. I cannot say enough good things about them...............to sum it up in one word...............AWESOME. Read Less

About a year and a half ago I was in need of a vet and boarding for my Rottie,Bella. I chose Northwood Animal Hospital for vaccinations and boarding. It was not very long before I realized that Northwood was more than a normal animal hospital. The entire staff of Northwood welcomed us with open arms and supreme care.Recently Bella had an accident which required her being euthanized at an emergency facility.Jonathan called me and his entire staff sent a card with their deepest sympathy regarding Bella.I highly recommend Northwood Animal Hospital based on the personal care and love provided to me and my dog.Thanks Northwood Read Less

When compassion, quality of care, and highly intelligent doctors are what you need for your pets, then look no further. Northwood Animal Hospital has been our Veterinarian Hospital for over 17 years. The Doctors and staff are unbelievable at what they do. When you bring in that new puppy for their first visit and they all smile and look so overjoyed at a new patient. To the heart wrenching decision to make when your precious family pet needs to be put to sleep. They do an exceptional job at making sure they go the extra mile to make you feel you have made the right choice. They are very community involved and are going the extra mile everyday.Read Less

Very disappointed with Northwood Animal Hospital.    We had a situation where they would not treat a very sick dog even though the owner authorized treatment, was a long-term client in good standing, and gave permission for someone else to bring their pet in. Absolutely ridiculous lack of compassion and customer service. Read Less

I have absolutely nothing negative to say about Northwood Animal Hospital. They are the best veterinary office I have ever been to. My boyfriend and I took his dog to get a check-up and all of his shots. He's a little high strung so I was really nervous about taking him. They took excellent care of him. The Vet was extremely accommodating and knowledgeable about his breed, and how to deal with his anxious demeanor. One great thing about Northwood is the fact that they are technologically forward. They are involved in social media, which really helps with communication. We were able to receive a coupon for his first visit that the manager printed off the computer for us. He also encouraged us to get involved with their website. They offer an online portal to pull up your pet's medical information and history. I've been to many veterinary offices over the years and this is the first one to have so many capabilities.The staff at Northwood is amazing. They are all personable and friendly. I would definitely suggest you bring your animals to Northwood Animal Hospital. Just make sure to call and schedule an appointment first. Read Less

I moved to High Point a few years back, and took my cat here, as it was the closest vet to my place. I have since moved to Greensboro and continue to make the trek to Northwood Animal Hospital when my cat needs vet care. They are alway happy, helpful, and glad to be there. Whether a check-up is due, or there's a problem, they get you in and out as painlessly as possible!! Read Less