This place is the king of bait and switch and upcharging. Took my Labradore here and he was diagnosed with an ACL tear. When I asked for an initial quote, I was told $1800. After deliberating the deci... Read More
This place is the king of bait and switch and upcharging. Took my Labradore here and he was diagnosed with an ACL tear. When I asked for an initial quote, I was told $1800. After deliberating the decision and weighing responsible pet ownership against financial stewardship, we requested to schedule the surgery. Three days later, we received a call to notify us that we were booked with a traveling surgeon. When I went to confirm the price, the quote changed to $2200-$2400. I was assured though that it "included everything" (meds, follow-up appts, etc.). When I arrived the day of the surgery, I was given a price sheet to sign that tallied up to $2600-$2800, and the diff wasn't surgery related. Rather, if I wanted more safety for my pet while under anesthesia, then I had to pay more for EKG and blood work. What really grinded my gears though was when I picked up my pet the next day and they charged me for an e-collar!! Did they really expect a Labradore to not lick the wound!?! He obviously was going to need the e-collar. In fact, the surgeon prescribed it in the aftercare notes! What happened to "everything needed is included in price"? At post surgery follow-up, more antibiotics were prescribed at additional expense. Plus, I needed to shell out another $120 for medicine to treat ear infections exacerbated by wearing of the necessary e-collar. All said and done, I'm at nearly DOUBLE the initial quoted price! From what I can tell so far, the traveling surgeon did a great job, and she explained in her consult that her fees haven't changed in a decade. Holly Ridge Vet Hospital also seems to have a knowledgeable and capable staff, but their billing practices are misleading and seemingly greedy.As others have also experienced, I have rarely been seen remotely close to my appointment times. On average, i have not been called into a room until 20-30 minutes after my scheduled time. Read Less