Banfield Pet Hospital

Not super impressed with the vet tech on my last visit. Both vet and vet tech acted snooty during our visit and after I asked that they not feed my puppy rawhide, the vet tech ignored my request and tried to feed it to him anyway despite the fact that I brought my own treats for him. Prior experiences here were good but after this last visit, I believe I will be going elsewhere to have my pets vetted. Read Less

I'm going with a middle rating because had you asked me last year I would have given it zero stars, but our most recent visit was 5 stars so I will do 3.  In the Kannapolis area South Ridge Vet Hospital has the best rates for pet euthanasia and cremation. Last year we had to put down our dog of 16.5 years and this was our first experience doing so. He was old and in his final days had seizure after seizure with difficult recoveries. He did not need an exam as I stated on the phone when I made the appt. SRVH has a nice small room for the families to gather with their pet to say goodbye. The vet that entered the room did so with immediate attitude that was inappropriate. She made a terrible and heart breaking situation so much worse than it had to be. She made callous remarks to my teenage children who were crying. She put her stethoscope on my dogs chest and looked at his teeth for literally a second and tried to charge us for an examination fee $65! She acted put off to be there and any questions we had were met with sarcastic remarks. Plain and simple it was horrible and made me question why my neighbors would recommend this vet hospital for this procedure. I believe the vets name was Kay Dobson.  I was going to report her but needed time to process and heal first. This past month our second beloved dog suffered from fast growing cancer. We had her operated on at a different vet we went to in March, but the cancer came back with a vengeance. When it was clear that our girl was suffering we made the decision to euthanize. Calling several vets in the area it was South Ridge that had the best prices and offer the ability to get your pets remains back. I reluctantly called to make the appt. I told the receptionist that I did not want the vet that we had for our first dog and she replied that that vet was gone. We all went in with our beloved girl to say goodbye. They escorted us back into the room. The vet techs that came in were kind, quiet and calm. The vet that came in was Dr.Niday. She was perfect. She was so gentle and so kind, to our beloved dog and to myself and my children. My daughter through her tears thanked Dr.Niday for making the beyond difficult process bearable. The day was so heart breaking but we left there knowing finally why our neighbors like SRVH.  Thank you Dr.Niday. HOWEVER, when I went back a week later to pick up my dogs ashes, I saw the first vet we had the horrible experience with the first go round, speaking to some people picking up their dog. I'm not sure why her picture and bio would be off the website now, and I was told she no longer worked there, to see her working there a week later. So be warned, if you have the heart wrenching decision to euthanize your pet, be careful of which vet they send in the room to do the injection. It could be the worst experience or it could be the calmest and kindest. Read Less

My first appointment to check on my puppy was the best you could hope for! I had the greatest experience. Very helpful. Customer service amazing. Answered every question. Took care of my puppy. Defentifly staying with them. So glad i decided to come here. Read Less

We had an emergency and our regular vet, which did not have capacity at the time, referred us to South Ridge Veterinary Hospital. The staff was wonderful and provided top notch service. We liked them so much we switched over and now use them for all our veterinary needs. Read Less

The doctors and staff are awesome, especially Dr. Stehr. We have eight animals and almost all of them have issues which is why we adopted them. We knew others probably would not. Dr. Stehr has listened and truly worked with us in each individual situation and all have recovered from their ailments except for our great dane who is prone to chewing on himself and causing sores and has been since 2008. The original sore was the cause of a different vet where we previously lived in Virginia and due to JoJo's habitual behavior, we have never been able to fix the situation and believe me when I say we have tried EVERYTHING. It was really bad when Dr. Stehr took us on a couple of years ago and he has made a drastic difference in the sores as well as our danes overall health. JoJo now plays and has fun instead of holding his paw in pain. I cannot rave enough about Dr. Stehr and everyone at South Ridge. Since I have lived in many places due to work, I have tried many vets and they ARE the BEST!Read Less

Awesome vet. Very friendly and honest. One of our dogs was put down at the emergency vet and they sent us a condolence card for him. We switched from another vet in town and South Ridge provides amazing care with excellent bed side manner.Read Less

I've been going to Southridge for about 10 yrs. I've taken my dogs and cats to them over the years. The staff, doctors and techs have all been the kindest most patient people to work with ever. Dr. Ringer and Dr. Bingham always go the extra mile to help, diagnose and give the best opinion. I've had to euthanize several cats and 2 dogs due to disease or just old age and each time they've been compassionate and never rushed. Dr. Ringer came to my home one time to care for my Golden Retriever and Dr. Bingham didn't give up on my kitten but consulted with other vets to find the underlying problem that other doctors missed. Their prices may be a little higher for some procedures but it's worth the peace of mind to know your babies are getting the best care. I can't imagine taking my pets anywhere but Southridge. Thank you staff and Drs. Ringer and Dr. Bingham for giving such excellent care and having a love for what you do. Joni D Read Less