Kernersville Veterinary Hospital

I was on vacation in Kernersville and my 14 year old dog had 3 days/nights that were very stressful for her and me. My family and I decided it was her time to walk the rainbow bridge. We knew it was time but couldn't do it before we left for vacation. I want to say the staff and vet at the Kernersville Veterinary Hospital went above and beyond what they needed to do helping us through this sad event. I was very satisfied with how they treated us and our beloved dog. They put her on a new blanket and gave her a shot to relax her. We were then given time to love her and pet her in a relaxed state that she had not been in for some time. Right before the end, a very nice tech came into the room and made a paw impression in self-hardening clay. The tech even put our dog's name into the clay. We were also given time after after the final shot was administered to grieve in a room with just our family. The people that are part of this practice really care about animals and their human care-givers. Read Less

I have been visiting there ever since I got my German shepherd puppy. I been there in times when it was really busy and The Times when it hasn't been. Times where I just walked in or set up an appointment. You definitely feel a bit more interaction with the staff when it's less busy and receive more attention but when it's busy they just go through the motions and try to send you out the door. Especially when you have an appointment time and are called 15 minutes after. It doesn't rob me of my money and staff are good but every business changes when they get busy they start to lose their personal touch Read Less

The staff are always friendly & helpful. They have a walk-in clinic in the afternoon for convenience. The doctors are very knowledgeable of my pets health issues. I have taken many pets there over the years. Read Less

Wonderful caring staff! They have taken care of 4 of my pets over the years, saving the life of one of my dogs. They are very thorough, kind & attentive. They also are very reasonably priced & do not push unnecessary procedures. Wouldn't go anywhere else! Read Less

I have been going there for years. I actually worked there and it's an animal hospital. Yes there is always a speck of dust somewhere but they keep it as clean as they can while taking amazing care of the animals. Yes there are days where they become very busy and cannot take calls right away. Some people have to understand that they may be in a room with a patient who is in a life or death situation. Every vet hospital has those cases and it takes a great team to work together, keep a good attitude, and still at the end of the day say "I'll see you tomorrow". I recommend this vet hospital because the doctors working there do care about your animal(s). They do what they can to ensure your pet amazing health. Read Less

I have been taking my animals to Kernersville Veterinary Hospital for over 18 years and absolutely love them. I always try to see Dr. Rosenquist because she is so amazingly dedicated to the health of my animals. Dr. R saw our abandoned 1.5 week old litter of kittens who were malnourished and had multiple health problems. They weren't given much chance of survival at a different vet, but Dr. R was determined to help save them. She taught me how to bottle feed them and administer their various medications. Years later (and dozens of other rescues she's saved too!) those little babies are fat, happy brats. The staff is always polite and helpful. If I ever have questions, they're always willing to help me. This is a truly great small town vet with people who really care about animals. Read Less

My family always went to Kernersville Vet and Dr. Dillon is outstanding. However, many of the vets that have joined in the past few years do not measure up to kernersville vet's prior reputation. The past few times I have gone, the vets that treated my dogs ordered unnecessary tests and medications and were not upfront about the prices. I have been shocked by the overpriced, unsatisfactory care I've received there this year. Read Less

Kernersville Veterinary has a very caring and dedicated staff. On a very busy day, one of the front office ladies that was done with her shift stayed and worked until closing that day. You don't find dedication like that very often these days. I am very confident in the knowledge and experience that these veterinarians have shown on my many visits with my dogs and cats. They are also the most affordable veterinarians in the Triad. Read Less

Stopped by this vet hospital at 12:30 on a Friday because I googled an emergency animal hospital and this was the closest and it said it was for emergencies... Which is completely incorrect. You can't call yourself an emergency hospital if you don't have a vet on staff for emergencies for over an hour and half during business hours. Extremely disappointing. Pet owners beware. Read Less

Employees and doctors are friendly and nice. They do a good job taking care of my dog. I give them a 4 instead of a 5 just because in Idaho vet costs were cheaper. I am still getting use to paying double for everything. Pet care costs are just way more in NC. Read Less

First visit was OK but I was a little worried about the cleanliness of the office.To start I was only OK about this place, but still thought some of the staff was unprofessional and lacked the skills to communicate without giving off the vibe I was bothering them. The assistant to the DR had no idea how to answer any questions and while I was waiting for the DR to come back I hear them all in the back room watching YouTube videos. OK? Did you forget there is a patient waiting? Then I have a major medical issue with my dog, so I called and left a message at opening, understanding the DR may not be in yet. However, I called twice in between asking if the DR has reviewed messages. Nope, clearly not. I was told someone would call back. After about 6 hours I called again and still nothing I was told; "well they are at lunch they can call when back". So you are telling me the DR chooses not to review messages from 7AM until after lunch. Hence, I mentioned it was a sense of urgency. I asked if it was that hard to get a return call maybe I should find a new vet and I was told to do just that by the snotty girl that answers the phone. Knowing she would tell the vet I was upset, but I did after 7 hours get a phone call and the vet (Tiffany) was just as rude and after I explained why I called and that I was disappointed in the fact no one called sooner. I was told, "well it's the day after a holiday we are obviously busy". OK? Get that so you treat your patients like crap, in office or on the phone? I told her I was able to get another vet on the phone and I wasn't even their patient yet and they were compassionate regarding the situation and willing to take two minutes to speak to me. She (Tiffany) said OK if you tell me the location I will fax your records right over. Are you kidding me? They promote to get rid of you b/c you are upset that no one returned a phone call after 7 hours regarding a major medical concern. Needless to say if they treat people this way I can only imagine how they treat the animals when you are not around. I am disgusted by the lack of professionalism and compassion from this office. If there was more I could do I would. I warn anyone do NOT use this location EVER. I see how the person below would be upset as well, I am not shocked though after my two encounters at this office. If they are that quick to get rid of a client b/c you are upset and worried about your pet then this is not the place to go. You would think any animal hospitol would understand the frustration and fear a person has when their pet is sick. TERRIBLE place. So this is an update - b/c after I was told it would be better to have my dogs medical records faxed to the new vet - when I called to do so. I was asked why I hadn't come to pick them up and that they had it all printed. Clearly knew who I was. So the new vet had to then request the records and Kernersville decide to fac back one page of what they did no test results nothing - along with a nasty gram about me. I mean if you spent more time being professional and taking care of your clients maybe you would not have to spend so much time monitoring bad reviews. Then trying to make up stories about what you "offered" - nothing was offered until I waited 7 hours to get a call back. By then the office all gossiped about the angry client so it was pointless to talk to any of them b.c they are all clearly immuture. The only reason I still post here is b/c I do not want anyone else to go through the BS I went through at this place. Not to leave out they blocked me from their Facebook page so I can't post there. Again, if you spent more time on the patients than you do monitor social media for bad reviews or begging current clients to write good reviews maybe you would have a better business. P.S. the new vet I am going to is amazing - I was even told by them they have had heard many clients talk about issues with Kernersville Vet Hospitol and one person even had a family/friend working for Kernersville who left b/c the reputation was terrible. What does that tell you. Read Less

Looking for a new vet in the area and have been amazed at the amount of bad word-of-mouth for this clinic. Won't return calls, doesn't treat urgent situations appropriately, rude when questioned...same story over and over. Judging by their rating here, word is out. Read Less

Kernersville Vet has been my go-to for veterinary care for many years. My dog has had several medical issues, and Dr. Rosenquist has always provided her excellent care. She has always been expeditious to return my phone calls or phone me of lab results. The technicians always handle my dog with care. The staff at the front desk is always friendly when I call and prompt to fulfill my requests. I would definitely recommend Kernersville Vet Hospital for all pet care needs. Read Less

I just wanted to take a moment to say THANKS to Dr. Lisa Rosenquist and the Kernersville Veterinary staff for the quality care they provide to our dog, Mollie. She has been the primary vet for her for a number of years now, and most recently found that her liver count was extremely high. She had all the symptoms of Cushing disease in dogs. Mollie is a thirteen year old Dalmation/Pointer mix and had recently started drinking an excessive amount of water and therefore could no longer make it through the night without having to go outside to relieve herself. She also seemed to want to eat more often than usual. Another sign of the Cushing is some swelling in her abdomen and behind her neck. To rule out a possible tumor or cancer, Lisa first referred me to Carolina Veterinary Specialist in Greensboro to have an ultra sound performed for Mollie to see if she had any internal growths/tumors that would cause her liver count to be elevated. We did so and thankfully the results were negative. Therefore we proceeded to do a series of tests for the possibility of the Cushing Disease. The results from the tests proved to be negative as well, so we have changed her diet to a new Scientific dog food in hopes of lowering her liver count and to make her feel better and become healthier. Thus far she has adapted to the new food and is drinking less water. She doesn't seem to be near as hungry and has much more energy at this point. We are pleased that Mollie is doing much better and we will continue follow up with Lisa and monitor her liver count. I am very pleased that Mollie is in the care of Dr. Lisa and would highly recommend Kernersville Veterinary Hospital for your pet or pets. We also have three cats and have been extremely satisfied with the care they have received at this facility. Read Less

A place that NEVER returns phone calls because of its relentless pursuit of dollars. Staffed by hired, non-partner veterinarians who neither are paid a living wage nor get health insurance, and are sweat-shopped, all while Dr. Dillon takes home hundreds of thousands per year, lives like a baron, and rarely shows up. Avoid at all costs. Any other place has far better morale and respect for clients. Read Less

Worst vet clinic ever! They misdiagnosed my dog. I lost him due to their error.Had him cremated. They gave me a cat named Stanzy.When I came back to retrieve my poor dog and returnthe cat. No apologies.Nothing. Read Less

Doctor Vernon saved my boys life. Doby was Dr. Vernon's last case before retirement. I am so greatful for this wonderful Man. Thank God for you. The staff is so nice a pleasure to be around. I cannot believe any of these rude remarks about such a caring group of doctors and staff. You are #1 in my book.Read Less

I have 3 dogs, so having a dependable vet that doesn't charge an arm and a leg, or try to trick you into getting extra tests and services is key. I started going to KVC about 4 years ago after a very bad experience elsewhere in town. I have been very happy since. The office is not ultra posh, but that's because the doctors care about animals and not getting your money to make their office decorated and furnished in high end artwork and furniture. They are straight shooters and have really taken care of us! Read Less