Best "emergency" experience someone could ask for on a weekend for their pet. From the moment I called to see if my pup could be seen to our arrival, check-in and check-out, the office staff were all ... Read More
Best "emergency" experience someone could ask for on a weekend for their pet. From the moment I called to see if my pup could be seen to our arrival, check-in and check-out, the office staff were all incredibly calm, patient, and nurturing. In the exam room, we had the pleasure of being looked after by Amanda and Dr. Farrell. They were both incredibly kind and showcased impeccable “bedside manner,” keeping their voices steady, and actions slow and intentional eliminating any additional stress for me or my boy. They were gentle and kept the energy positive and reassuring for us even when my buddy was taken back without me for x-rays. Dr. Farrell gave us a multi-level treatment plan starting with some medication, which upon request, they administered effortlessly to him on my behalf. They reviewed initial costs with me over the phone, again while in the exam room while determining the treatment plan, and again at checkout. While expensive, like any doctor visit/treatment for a human or pet, the only surprise was that I expected it to be way more, simply because it was an “emergency,” a Sunday, and my dog was not an established patient. I felt the price for the care we received was very reasonable. The next day we received a follow up call from Dr. Farrell to check on my buddy, as well as a call from the office staff ensuring our experience was ok. I can't say nice enough things for all those I encountered at this appointment. I am so incredibly grateful for each of them, and for the compassion they all displayed. On top of all that, this facility is brand new, and absolutely beautiful, clean, welcoming, and considerably easy to get to. I would highly recommend this animal hospital for traditional treatment &/or the unexpected weekend trip for your cat or dog. Read Less