My cat, Fluffy, had been a patient there since he was 6 weeks old, 7 years total. He came down with what was diagnosed as an upper respiratory infection in early August. The vet gave him a shot of antibiotics and sent us in our way. We came back one to two times per month until mid December since his health kept declining. We continually kept getting the same diagnosis and treatment those four months. When my cat woke up and couldn't walk we were finally told it could be something more and should see a specialist. Unfortunately too much time had passed and there was little that could be done for my poor cat by then. We spent thousands trying to save him and he suffered greatly. I feel very guilty that I trusted the vets there. My cat passed away on March 4th thanks to the negligent care he suffered at Banfield. Please don't make the same mistake I did with my previous cat :( Read Less

If I could leave 0 starts I would. I brought my puppy here for all her medical care. 3 months after getting her she died of a hear disease. I took her to banfield for all her medication. all her shots, everything was up to date they told me she was HEALTHY. She was tested for everything and 1 month later she died?? I don't think they did anything for her! A couple hours before she died we rushed her to banfield to see what was going on, they had her on oxygen for about 10 minutes and she was getting better. They then told us we had to take her to a hospital, TOOK HER OFF OF THE OXYGEN, on our way to the hospital she was dying and getting worse. I blame banfield for all of it. THEY ARE HORRIBLE! They do not care about your pet, ONLY ABOUT MONEY!!! My puppy passed almost 9 months ago and they are STILL CHARGING ME EVERY MONTH FOR HER WELLNESS PLAN. NEVER EVER TRUST ANY BANFILELD. DO RESEARCH! There have been sooooo many cases where peoples pets have passed. I will never bring any future pets here EVER AGAIN!! Read Less

I have been going to Banfield in Matthews for about 5 years now. I've recommended them many, many times! I have 3 dogs and they are all cared for at Banfield. They have a warm and welcoming staff, great vet techs that are understanding and show empathy. The Doctor's are always thorough and explain all options in detail. Dr. Foster saved my dogs life! This was when I only had one! She needed emergency surgery, they performed a miracle, both with financial options and the care that they gave her. Everyone genuinely cares! I love Banfield! Read Less

I have been going to Banfield in Matthews for about 5 years now. I've recommended them many, many times! I have 3 dogs and they are all cared for at Banfield. They have a warm and welcoming staff, great vet techs that are understanding and show empathy. The Doctor's are always thorough and explain all options in detail. Dr. Foster saved my dogs life! This was when I only had one! She needed emergency surgery, they performed a miracle, both with financial options and the care that they gave her. Everyone genuinely cares! I love Banfield! Read Less

Called about having my elderly dog put to sleep. Young lady was luke warm, not very nice and could not even quote me the appropriate price even with my dog's weight. The actual drug can be an additional $100. They charge allot and ala cart price the whole process. If I cannot bring my 1 dying dog there, I sure as heck cannot bring my 2 other living dogs there!Read Less

I was part of the wellness plan at another location before and was not a big fan of the 4 hour waits and extra expenses. I recently moved my dog over to Matthews and I just love how kind and understanding they are! Not only did they take care of my dog and my wallet but they called back the next day to check on her! Thanks Banfield at Matthews!Read Less

MWas in yesterday with Rosie for her routine vaccination. The receptionist was very cold and not hospitable. We arrived 20 min. early, yet still waited another 20 min. for her to get seen. Tech and Dr. where GREAT!!! Upon leaving and scheduling Rosie's surgery the same receptionist proceeded on giving us instructions for surgery appt.  With a harsh tone of voice reminded us about missed appointments!!! Yes I DID call and rescheduled 3 times due to death in the family. I'm very dissatisfied and disappointed this time. We will have Rosie's surgery there, but will not return to that location. Read Less

I've been part of the Banfield pet experience for well over 12 years. This will be my THIRD location as I've moved around. Yesterday I was in because I forgot what kind of wet food I needed to get for Leelou, my elder. I asked the receptionist and she said she wasn't able to print it out for me because the vet needed to also see her (which is great!) I'm part of their wellness program (which rocks) and they are very thorough with my girls care. I said no problem, I will come back at a later time so that the girls can meet the doctor and to have their medical records transferred over. So off shopping I went in the store.As I was just about to leave, the receptionist came running over to me... "Ms. Diabla (well she used my last name), here you go. I was able to transfer your pets records. Here are Leelou's prescriptions."WOW! Now that is customer service! And then she asked if we were related to Pepper S -- Another WOW!!! Pepper is my parents dog that I rescued. I truly love small details... but these details are HUGE to me. I will up date my review once I take the girls in to meet the vet! Thanks Banfield for another great experience here in the QC. Read Less

I took my dog in to have his ears checked. After a very quick exam and reviewing his previous vet records they came back and recommended a page long list of things he "needed", most of which he already had. Then after a $200 bill, we had to come back 3 days later when his ears got worse, only to be recommended all new treatments with a nominal $500.00 price tag. The one genuine person they had working there told us in sworn secrecy that two of the meds they were recommending could be bought at any walmart for a fraction of their cost. This place is way to Corporate as can be seen by the fact that every product they recommend is covered in their logo. I feel that this vet was only out to make money and could care less about my pet Read Less