Kristine Sikorski

4 Jul 2022

REPORT

I wouldn't even give them one star they are the worst please if you love your animal and I hope you do do not bring them here. They're all about the money it's insanely priced you have to wait forever... Read More

I wouldn't even give them one star they are the worst please if you love your animal and I hope you do do not bring them here. They're all about the money it's insanely priced you have to wait forever to see a "vet". You'll talk to these little girls and tell them what you're concerned about like I brought my dog in Harold that's right Harold! This is Kristine freaking Sikorski. I explained his symptoms I said I just adopted him from Union county animal services I said his hind legs are limb lame he can't even get into the car I have to help him I have to actually lift up his hind legs he's lethargic he's breathing heavy and the girl immediately dismissed it this little 1920s like she's a freaking bet dismissed it she said oh he's probably just not used to writing in cars! Okay so so my other dog died from poisoning and I had a dog that died from dilated cardiomyopathy. This dog Harold is a very special dog God told me I was going to have to save this dog's life he told me that he was sick and he was going to go untreated, overlooked, misdiagnosed and I was going to have to argue and speak the truth. Well you know what happened I didn't even get to talk to a vet I spent all day 9:45 a.m. to 3:30 p.m. spent $195 for the exam which in the vet's notes she wrote that his legs weren't lame or stiff gave him a clean bill of health and gave him an x-ray because I stated something that he had done earlier in the day I said that he ate a little something off my flip-flop like the bottom piece of it looks like a little button he didn't eat it he just tore it off my sandal so their angle was he ingested something. I was like you know what I'm not talking to these little girls they're not veterinarians I'll talk to the professional well you know what you don't talk to the professional or supposed to be professional veterinarian until after the fact I have never ever ever had such horrible service I am so infuriated because you know what I spoke to this lady at PetSmart and she hooked me up with this phenomenal and veterinarian. He has lyme disease just like I said I said he has lyme disease. I said his hind legs are lame he's breathing heavy he's lethargic he's only f****** three. And I said he's in the end stages of Lyme disease so he's pretty much had it since he was born! The vet there cleared him gave him a clean bill of health. This alleged specialist in veterinary medicine didn't notice his hind legs being lame. This was the very first thing I noticed after adopting him. I couldn't remember exactly what it was called and I was afraid it might be heartworms. But I said with the lameness that says that he's got Lyme disease it's paralyzed it's paralyzes their limbs. So he was diagnosed with Lyme disease and stages just like I said they refused to see me they said that I had to pay the $195 again for him to be undiagnosed go f yourself I was made fun of for my spiritual and religious beliefs and mocked the girl answer the phone was like so you're going to tell me that God told you to adopt a sick dog and he was going to die and that he was going to be misdiagnosed and then you were going to have to argue! I told that little girl yeah that's exactly what he did. And you know what it's a shame that you don't hear God I do because I'm chosen that's what chosen people do they hear God's voice my sheep hear my voice you're not a sheep I'm going to say you're a wolf. Gave him a clean bill of health I wasn't even able to speak to the vet until after they did an unnecessary x-ray because the little girls that are not even texts that have no education on animal Health are going to write down that he ate something and I was concerned because he wasn't having problems well not having bowel movements and when it comes out it's running is another Read Less

Haley P

23 Nov 2021

REPORT

My dog, like most dogs, does not like cats. I live in a neighborhood where there are cats out, and one night I let my dog outside and there was a cat right outside the fence. His instincts to chase, a... Read More

My dog, like most dogs, does not like cats. I live in a neighborhood where there are cats out, and one night I let my dog outside and there was a cat right outside the fence. His instincts to chase, as a cattle dog with an extremely high prey drive, kicked in and he ran towards the fence so fast and hard and slammed into it. This led to a cut right next to his eye that was deep, so I immediately got into the car and raced over to what I thought would be a good vet that would help my dog. I was at the vet within 30 minutes of the event happening, which is fast enough to give him stiches. However, what I received was anything but help. First, the vet came in and asked when happened so I explained the story and then thought that the conversation would shift into how we can help my poor pup heal. But no, instead I get “Well does he make a habit of chasing cats?” to which I respond, “I mean I guess; he does not like cats which is why I do not have any and he was in my backyard when the event happened and completely fenced in, hence the cut.” To which she then responds, “Well that clearly shows his underlying behavioral issues,” and then she proceeds to drag my very scared dog out of the room (after I explained he is super scared at the vet due to a previous terrible experience as a puppy). My dog was sitting on my lap, and I tried to help him get up and calm him down, but instead got dragged across the floor by his neck (this happened both times he was dragged out of the room). He then returned with nothing to help hold the skin flap together and we were tossed some pain killer and antibiotics and sent on our way. Fast forward a week, he is in a cone, the cut is not healing and keeps popping open so rather than going back to this terrible place, I go to our normal vet. I explain what happened and not only are they appalled by the way we were treated, but also shocked by the fact that they did not stich or glue the skin flap down which will now lead to a longer time to heal and a bigger scar. My vet asked if we had gotten there within 8 hours, and I explained how it had been 30 minutes and they said how it made no sense that they would not do anything to hold the wound shut, give a longer dose of antibiotics, or give something to put on the cut. So now we are 2 weeks into my dog healing, 2 more vet visits later and still have a month of healing. Long story short if you want to spend $150 on bad service at night, you will have a better time at Dick’s last resort because in both scenarios you end up with poor service and being insulted, except at one place you get food and it is on purpose. Read Less

Megan P.

21 May 2019

REPORT

These "specialists" only care about money. I brought my dog here for a surgical consult because she has a cruciate ligament tear. I wanted information about all options. The first thing out of the sur... Read More

These "specialists" only care about money. I brought my dog here for a surgical consult because she has a cruciate ligament tear. I wanted information about all options. The first thing out of the surgeons mouth when I saw her, was to berate me for the food I have been feeding her, which has nothing to do my dog's leg. I was there for 3 hours and it cost me $700 just to get a consult. The surgeon told me she couldn't recommend anything until they ran a full blood panel to make sure she was healthy enough if surgery was warranted. After the costly blood panel, the surgeon told me that my dog's liver levels were abnormal, but she couldn't tell me why and that surgery was absolutely needed anyway. There were no other options. I will never go back here. All Michelle Nanfelt cares about is money, not your dog. I recommend going anywhere else but here. My dog is now limping worse than she was when she went in and I don't trust a word that the surgeon, Michelle Nanfelt, told me. Read Less

Binu K.

25 Feb 2019

REPORT

My dog had a small skin mass on his toe, and Carolina Veterinary Specialist assumed it as cancer and made me see an oncologist, charged around 1500 for surgeon, cardiologist appointments. I later took... Read More

My dog had a small skin mass on his toe, and Carolina Veterinary Specialist assumed it as cancer and made me see an oncologist, charged around 1500 for surgeon, cardiologist appointments. I later took him to Ballantyne Vet, they did a biopsy and made sure it's not cancer and then removed the mass Read Less

Genie B.

19 Feb 2019

REPORT

Avoid this place at all costs!! This is long but hear me out-My cat was in respiratory distress around 9pm and being as it was close and open we took him there. They ran 3 tests that we had already ha... Read More

Avoid this place at all costs!! This is long but hear me out-My cat was in respiratory distress around 9pm and being as it was close and open we took him there. They ran 3 tests that we had already had ran before at our regular vet a week prior and ruled out certain things, surprise-no conclusive results. Did more invasive tests and kept overnight 4 nights in oxygen and re-prescribed the sames meds we already had at home from our regular vet. These test and meds were pointless since they had no idea what was wrong, but just kept convincing us to do them all over again.Long story short we paid over $3500 and many many tests and had to put him down because 2 weeks went by and no results came in from said "tests." He was suffering the whole time and they honestly did not care and were rude the entire time, but said to hang on because the "results" could tell them what meds "could" work!! I get it, some pets have diseases and conditions just like humans and we have no idea why and may have no cure and may never understand what happened..they are just taken too soon.We are not mad about the money, we are mad because they still told me even today (3 weeks later) that they could not give me any results yet because there was nothing back yet, I said can you call and find out!? Who can I call to check on the results? What lab? I have another cat at home and I want to know if this could be passed to him or he could be infected with whatever mystery illness this is. What lifesaving procedure takes 3+ weeks for answers??? I am baffled. Why not just say, we have no idea why your cat cannot breathe or eat...maybe you may want to make him comfortable or his time may be here...just unbelievable. Read Less

Anna B.

20 Jan 2019

REPORT

We brought our dog here because she was having difficulty breathing and walking. After being met with what seemed to be an entrance fee of $104, the lady at the front desk took our dog to the back wit... Read More

We brought our dog here because she was having difficulty breathing and walking. After being met with what seemed to be an entrance fee of $104, the lady at the front desk took our dog to the back without much explanation. We filled out our paperwork and were escorted to an exam room where we had to wait for the doctor to come in. She began the discussion of the bill. The doctor offered to do x-rays to find out what was wrong which would cost $250 and without much confidence she only described what could be wrong. After about 4 hours I can say that the people don't seem very dog friendly and the doctor we had played the ignorant card so we would feel pressured to pay for more tests. We finally told them to give us antibiotics and we decided not to pay for an overnight stay. They will take good care of your animal as long as your pockets are full. Read Less

Jordan C.

2 Jan 2019

REPORT

I called concerning my animals behavior and was told I couldn't receive any advice on the phone. That all I could do was take the animal in for an immediate check up. Sounds like a money scam that cou... Read More

I called concerning my animals behavior and was told I couldn't receive any advice on the phone. That all I could do was take the animal in for an immediate check up. Sounds like a money scam that couldn't care less about your animal if you ask me. So I called totally different vet office and they were more than happy to walk me step by step through the concerns and let me know when it would get to the point where I needed to take the animal in.Five stars to the other vet Read Less

Abby G.

3 Dec 2018

REPORT

My parents took our family cat here last year when she was sick and at the end of her life. They left her there for two days for evaluation & care before determining the best decision was euthanasia. ... Read More

My parents took our family cat here last year when she was sick and at the end of her life. They left her there for two days for evaluation & care before determining the best decision was euthanasia. When they came back after the 2 days, she seemed incredibly disoriented. The staff said her illness had progressed and that's what caused it, but it seemed more like she was drugged up. She had an IV in her arm, and the tape meant to keep it in place was wrapped so tightly around her arm that her paw was swollen. The vet fixed this after it was pointed out. Before the euthanasia, all the vet could talk about was money and payment options and had absolutely no empathy for the fact that we were about to lose a pet of 15 years. Apparently the only good thing about this place was the fact that they provide a comfortable, private room for you and your pet while they are being euthanized. They also included a clay paw print from our cat for us to keep included in the price with communal cremation. However there are probably plenty of better places for you to take your pet with much better customer service. Read Less

Catherine P.

31 Oct 2018

REPORT

I wish these people knew that URGENCY is usually used during EMERGENCIES. Our dog got bit by another dog and couldn't walk. We sat there for 2 hours...They finally had a tech come in(after we asked tw... Read More

I wish these people knew that URGENCY is usually used during EMERGENCIES. Our dog got bit by another dog and couldn't walk. We sat there for 2 hours...They finally had a tech come in(after we asked twice) and look at him for less than 5 minutes. They took him back for an x-ray and we didn't see our dog for an hour and a half. No communication, nothing. We finally asked what was going on and they told us they gave him pain medication and he was drowsy AND THEY STILL HADN'T DONE THE XRAYS. They brought him back and we FINALLY saw the vet who told us nothing was broken and we should have them shave and clean the wound. We asked how long that would take because it was almost midnight at this point and she gave us attitude back so we told her we'd do it ourselves and we left. They gave us pain meds and antibiotics and we got OUT OF THERE.ALSO... when they took him back for xrays they gave him pain medicine that made him super out of it and made him have diarrhea. They never asked us if we wanted them to give that to him.... and he was so out of it when we took him home. Just super sketchy and rude in general. Will never take my dog here again. Read Less

Beth W.

31 Oct 2018

REPORT

Long waits at emergency facilities, human or vet, are the norm so I won't ding them for that. I don't like that they take your pets "to the back" for extended periods of time with no updates or commun... Read More

Long waits at emergency facilities, human or vet, are the norm so I won't ding them for that. I don't like that they take your pets "to the back" for extended periods of time with no updates or communication. Zero. My family veterinarian practices low stress medicine and does everything possible with the owners present. I'd much rather have had my kitties waiting with me than back in a noisy treatment room. Read Less

EBelita D.

13 Oct 2018

REPORT

Came in at 12:45, after paying the fee they put us on a waiting room at 12:50 and waited for a full hour. No one came to see us. I put my cat on the kennel, and walked out. The girl in the front desk ... Read More

Came in at 12:45, after paying the fee they put us on a waiting room at 12:50 and waited for a full hour. No one came to see us. I put my cat on the kennel, and walked out. The girl in the front desk casually asked "checking out?" I said "Nobody came to see us and we've waited for an hour" I just walked away. We had an emergency, this is supposed to be an EMERGENCY place, whatever concept of emergency they have is appalling. No show after an hour? But I had to pay the fee up front. Hopefully you'll have a better experience. The other reviews are terrifying. I wouldn't take the risk. Fun fact: on one of the door shelves they had a sticker "pee pads". I tried to get one only to find a US Magazine with Jolie in the fron page and a squished hand sanitizer bottle. Plus the drawer handles were full of oxide. I'm uploading the picts, no lie. Afterwards, we went around the corner to Piedmont Animal Emergency and Referral Center who treated us as what the matter was: an EMERGENCY. Read Less

Beverly W.

24 Aug 2018

REPORT

Second time here. My fault. Gave my buddy a protein treat that was touted healthy. Instead, it elevated his kidney values. Had him stay overnight for antibiotics n rehydration then was recommended by... Read More

Second time here. My fault. Gave my buddy a protein treat that was touted healthy. Instead, it elevated his kidney values. Had him stay overnight for antibiotics n rehydration then was recommended by attending vet to stay one more night to try to get his creatine value down to earth a lil more (it did not help further). His new low is his new norm. Ok, I don't understand y reviews are giving the 24/7 hospital low stars. I can see that the reception needs to be trained on how to caringly (new word?) welcome humans who are in crisis mode but please understand that their job is dealing with constant crisis. After all, they are human. The attending vet n the discharging nurse were both abundant with helpful information. The nurse tried hard to console me n gave me helpful information as to going forward. Read Less

Sarah R.

21 Jul 2018

REPORT

The entire staff is cold and heartless. We had to put down our 12 year old boxer and when we arrived they separated us from her and we could hear her yelling in the next room. When they brought her in... Read More

The entire staff is cold and heartless. We had to put down our 12 year old boxer and when we arrived they separated us from her and we could hear her yelling in the next room. When they brought her into us to be put to sleep, they were very cold and distant. Not even five minutes after she was put to sleep, one of the receptionists came in with the bill. Shortly after that, a tech came in multiple times telling us where we could pick up the body. There was no questioning as to whether or not we were done with our grieving. No "so sorry for your loss." This place is the furthest thing from compassionate animal care. DO NOT BRING YOUR ANIMALS HERE. Read Less

Anne Sholar

2 Jul 2018

REPORT

I highly recommend for any heart and cancer problems...I still have my 15 year old in chemo...she has survived over 3 years with cancer...my vet... Dr McFadden even called to check on my father and me... Read More

I highly recommend for any heart and cancer problems...I still have my 15 year old in chemo...she has survived over 3 years with cancer...my vet... Dr McFadden even called to check on my father and me when he was in the hospital and I had to cancel and appointment....I also had two heart patients fir few years longer because of the care they received...one died on the way and they brought her back and I had four more great months with her...they have all been fantastic...I've been to Matthews Charlotte Greensboro and Winston Salem....I had my 13 year old sheepdog fir an extra year because of physical therapy he received in Winston. Read Less

Eric Younts

27 Jun 2018

REPORT

Very nice staff. Great facility. Vets explain options and pricing in normal terms, no pressure, no unrealistic expectations.

Teresa Smith

26 Jun 2018

REPORT

Staff is courteous, knowledgeable and caring. They are up front concerning costs and give an estimate of charges before any procedure is done. The staff treated my dog who has cancer as if she were ... Read More

Staff is courteous, knowledgeable and caring. They are up front concerning costs and give an estimate of charges before any procedure is done. The staff treated my dog who has cancer as if she were their own. I highly recommend Carolina Veterinary Specialists. Read Less

Jennifer Gargrave

11 Jun 2018

REPORT

The doctors and staff at CVS are very knowledgeable and caring. They have done their best treating my cancer kitty and were always available if I had questions.

Micah Darte

7 Jun 2018

REPORT

I’ve never had a worse experience at a vet in my life. The receptionist was rude from the beginning, then they stuck me in a room and didn’t come back for 30+ minutes. I began to try to escalate the f... Read More

I’ve never had a worse experience at a vet in my life. The receptionist was rude from the beginning, then they stuck me in a room and didn’t come back for 30+ minutes. I began to try to escalate the fact that my dog’s paw was bleeding more the longer I sat there. No one cared. I left after getting an even ruder explanation from the receptionist. I’ve never been to a vet that doesn’t seem to like or even care for animals. Triage is one thing, professionalism and acting like you care is another. Go to Piedmont (also open after hours), just down the road and they actually acted concerned that my dog was injured! Read Less

Saint D

1 Jun 2018

REPORT

Dr Bergman, and the neurology group provided stellar assistance for my little girl. During and after hemorrhaged disc surgery, they have been following up with me every step of the way. They call of... Read More

Dr Bergman, and the neurology group provided stellar assistance for my little girl. During and after hemorrhaged disc surgery, they have been following up with me every step of the way. They call often to ensure I have no concerns, and made sure she had the best care possible. She's up and walking barely a week after such a major surgery. I have full confidence in their abilities. Thanks! Read Less

Christine Longo

13 May 2018

REPORT

We were here recently with our dog that needed to be admitted for sepsis after eating a dead animal he found in our yard. Staff kept us up date on progress twice a day during his 3 day stay and explai... Read More

We were here recently with our dog that needed to be admitted for sepsis after eating a dead animal he found in our yard. Staff kept us up date on progress twice a day during his 3 day stay and explained meds and follow up. We would definitely use this facility again, but hopefully we will not need to. Read Less

Ralph B.

7 May 2018

REPORT

I took our little rescue dog to Dr. Treadwell for an eye problem - it turned out that she did not take a veterinary ophthalmology residency at a university, but had trained by "preceptorship" in a pra... Read More

I took our little rescue dog to Dr. Treadwell for an eye problem - it turned out that she did not take a veterinary ophthalmology residency at a university, but had trained by "preceptorship" in a practice in CA. I thought that the $500 cost for an exam was ex.orbitant. There are better options for veterinary ophthalmology in the Charlotte area. Read Less

John L.

1 May 2018

REPORT

Horrible, horrible, horrible!! Surgery for my dog's broken leg was a total mess from the get go. They failed to tell me he had cancer in the bone until I went to get the stables removed and was shown ... Read More

Horrible, horrible, horrible!! Surgery for my dog's broken leg was a total mess from the get go. They failed to tell me he had cancer in the bone until I went to get the stables removed and was shown another x-ray where the procedure was not close to being done properly, in my opinion, and the break wouldn't knit. I then had to put him down, but still have to pay the $5000 bill. I had to get a bank card and then use my own card to cover the balance. NEVER use them and their expensive offices if you love your pet. PS how do I get my $5000 refund Read Less

KIM KELLER

19 Apr 2018

REPORT

We have been taking our German Shepard here for cancer care. They are extremely knowledgable on the latest in cancer care. Everyone is so caring to our dog. They give us options and have been very ... Read More

We have been taking our German Shepard here for cancer care. They are extremely knowledgable on the latest in cancer care. Everyone is so caring to our dog. They give us options and have been very collaborative with our care choices. Read Less

Ben Lanzillotta

18 Apr 2018

REPORT

Best experience I have ever had with a vet. Had to have a my favorite dog put to sleep here. They were quick, courteous, and sensitive to the hard time my dog and I were having. They wasted no time... Read More

Best experience I have ever had with a vet. Had to have a my favorite dog put to sleep here. They were quick, courteous, and sensitive to the hard time my dog and I were having. They wasted no time in getting us to a nice comfortable room with a carpet so my old dog could have comfortable footing and a bed for her to lay down on. It was a horrible day but they made it easier which means a lot. Couldn’t recommend them higher. Read Less

Jennifer Wood

12 Apr 2018

REPORT

Extremely CLEAN, place smells good and sparkles, honest staff, super quick. Very professional, they were honest with me, didn't try to board my dog and add extra fees. He (dog) ate 1/6 of a mouse bait... Read More

Extremely CLEAN, place smells good and sparkles, honest staff, super quick. Very professional, they were honest with me, didn't try to board my dog and add extra fees. He (dog) ate 1/6 of a mouse bait I put out. They gave him something to induce vomiting. He vomited it up. They gave him nausea meds for the side effects. All for less than $150. I expected the worst so I am pleased. The cleaning crew was there when I went from around 11pm and they did an excellent job cleaning. Read Less

Chris B.

11 Apr 2018

REPORT

Dr. Nanfelt is a fantastic veterinarian and surgeon!! She performed a cholecystectomy on my dog and she and her team did an incredible job with her care pre-operatively and post-operatively. My dog wa... Read More

Dr. Nanfelt is a fantastic veterinarian and surgeon!! She performed a cholecystectomy on my dog and she and her team did an incredible job with her care pre-operatively and post-operatively. My dog was comfortable and seemed to really like the entire staff. I would highly recommend them and would entrust any of my fur babies with them!!! Thank you! Read Less

Tara H.

25 Feb 2018

REPORT

The clinical staff are good and know what they're doing, which is the only reason I gave 2 stars instead of 1. Unfortunately, even the specialized vets can't make up for the horrible front office staf... Read More

The clinical staff are good and know what they're doing, which is the only reason I gave 2 stars instead of 1. Unfortunately, even the specialized vets can't make up for the horrible front office staff. My dog has a chronic illness and needs to be seen every 4 weeks. Almost every other time, I have an issue with the women who answer the phones and schedule. They are all incredibly rude and cold. Once my dog is better and off the medications, I do not intend on returning. I appreciate what the clinical staff have done for my pet, but it's just not worth dealing with the attitudes. I honestly don't understand why the owners and managers allow their staff to act that way. Read Less

Chris Bergman

21 Feb 2018

REPORT

They saved my dog twice when other vets suggested she be put down due to the complexity of her spine. At no fault of the other vets, my dog was hit by 2 cars when she was 3 years old and recovered but... Read More

They saved my dog twice when other vets suggested she be put down due to the complexity of her spine. At no fault of the other vets, my dog was hit by 2 cars when she was 3 years old and recovered but not without leaving her spine in bad shape. Fast forward 7 years and you can image how different and difficult her spine is for a surgeon (fused vertebrate, large amount of scar tissue, ect) . Didn't matter, they nailed it and she has recovered twice with a much better quality of life each time. This place is 24 hours with specialist that can perform at this caliber? Easy 5 stars Read Less

Wanda S.

21 Jan 2018

REPORT

Took our precious pet's life at age 6. doctor gordon removed swallowed object from stomach. Incision wasn't closed properly leading to his fatal death by parentitis. Don't PLEASE don't let this happen... Read More

Took our precious pet's life at age 6. doctor gordon removed swallowed object from stomach. Incision wasn't closed properly leading to his fatal death by parentitis. Don't PLEASE don't let this happen to you. All he wanted to talk about everyday was $. Milked a disabled Vietnam vet for 12k & most importantly the love of his life. They were inseparable. Our lives changed FOREVER.💔💔💔💔💔 Read Less

Amanda Cerrillo

11 Jan 2018

REPORT

I hate having to take my dog to an emergency room, but unfortunately she’s getting older and we’ve had some scares this last year. I’ve taken her to the vet twice now, and every time has been wonderfu... Read More

I hate having to take my dog to an emergency room, but unfortunately she’s getting older and we’ve had some scares this last year. I’ve taken her to the vet twice now, and every time has been wonderful. They really treat your pets like their own and I’ve never had to wait more than 10 minutes to be seen even when I walk in with no appointment. I highly recommend this place if you have to take your dog in for an emergency. Read Less

Debbie M.

5 Jan 2018

REPORT

The worst experience for our family. Within 36 hours after our dog was treated at Carolina Veterinary Specialists he was dead. Terrible care and attitude towards our precious pet and our family. It br... Read More

The worst experience for our family. Within 36 hours after our dog was treated at Carolina Veterinary Specialists he was dead. Terrible care and attitude towards our precious pet and our family. It breaks our heart that our dog suffered.I would give this place no stars impossible! Read Less

Misha M.

23 Oct 2017

REPORT

It's expensive but most ER vets are. It is a walk-in ER clinic so expect to spend a significant amount of time waiting. I was here 2 hrs with no other ER pets waiting . I would only go here if you hav... Read More

It's expensive but most ER vets are. It is a walk-in ER clinic so expect to spend a significant amount of time waiting. I was here 2 hrs with no other ER pets waiting . I would only go here if you have an absolute emergency and can't see your regular vet. I went here with my puppy who was pooping blood. Its $104 just to get into see the vet and you pay first. They ran two tests and prescribed one medication for another $110. I wanted to make sure my puppy didn't have parvo (even though she's been vaccinated) so I went ahead and spent the money. They didn't try to run more tests than necessary so I appreciated that. The vet said he didn't see a need to do X-rays or other expensive tests since it's probably a case of puppy eating something she shouldn't. So my not to bright puppy cost me $214 today but at least she's ok. Read Less

Cammy S.

1 Oct 2017

REPORT

I spent 5 hours at this vet clinic last night with a sick cat who had to be admitted overnight. Unfortunately I've had to use this emergency vet many times over the last few years for various pets an... Read More

I spent 5 hours at this vet clinic last night with a sick cat who had to be admitted overnight. Unfortunately I've had to use this emergency vet many times over the last few years for various pets and have been happy with my experiences. Dr. McFadden is one of the best things about this clinic. The care and real concern she had for one of my cats who had cancer really touched me and helped during that difficult time. The only negative I can say about this place is sometimes I feel like they tend to try to steer you towards the more expensive treatment options. I get that this clinic isn't a charity and it costs a lot to keep it staffed 24/7 with people and with medical equipment to provide emergency care for all kinds of pets. This is a specialty clinic for emergencies and advanced services, so it's going to be expensive. I also understand that it can be frustrating and painful to have to deal with the reality of how expensive emergency care can be for your furry friend when you're devastated at the very likely possibility that you might lose a pet in the next few hours based on how much cash you have in the bank to spare for your cat/dog. However, it is reality. I've been in that waiting room in that very situation and it sucks. I've had to weigh cost vs. illness and the choice sucks either way. When I'm in that little room listening to the options and feeling like I'm being pushed towards the more expensive options, I ask a lot of questions and ask if there are cheaper alternatives and if it's possible to just stabilize my cat until my regular vet is open again. Sometimes this is an option and can help save money in this horrible situation.A lot of other reviews mention how cold and uncaring the staff seems to be. They might have gotten some staff members who were having a bad night, however I think the distance they exhibit is just self-defense against all of the pain and emotion from owners who are probably in tears. One of my cats had cancer and I took her to this clinic for chemo treatments for several months. In the time spent in the waiting room I saw devastated owners dealing with the loss of their pets 8 separate times, the most recent being just last night. It's heartbreaking, but this most likely happens several times per day for these people. All in all however frustrating the cost of emergency pet care can be, I wouldn't hesitate to take a sick animal here again if it's necessary. Read Less

Margaret Krahe

10 May 2017

REPORT

Dr. McFadden is a godsend. Terribly sweet, professional, knowledgeable and caring. She spent our entire consultation sitting on the floor with my dog . Can't say enough good things about her!!

Charlotte Ops 2

3 Apr 2017

REPORT

Great,friendly,helpful,caring service. The best people. Going change to their weekday staff for my dog.

Mary Marchelle Fleming-Alexander

31 Mar 2017

REPORT

EXCELLENT!!! Family dog injured his neck; injured spine to point it was causing paralysis. Got there at 3:30p and our Cotton was soon after in surgery. He wasn't breathing well on his own by the tim... Read More

EXCELLENT!!! Family dog injured his neck; injured spine to point it was causing paralysis. Got there at 3:30p and our Cotton was soon after in surgery. He wasn't breathing well on his own by the time we got there from Lincolnton; 50% chance he'd make it out of surgery. Everything went awesomely well! Without these wonderful individuals that took care of Cotton, he wouldn't be here today. Bless you! and Thank you! Read Less

Jason B.

29 Mar 2017

REPORT

About 2 years ago my beloved Shar-Pei was diagnosed with a Mast Cell carcinoma. A pretty grim prognosis in this breed that typically runs it course in about 3 months. After the diagnosis we met with... Read More

About 2 years ago my beloved Shar-Pei was diagnosed with a Mast Cell carcinoma. A pretty grim prognosis in this breed that typically runs it course in about 3 months. After the diagnosis we met with Dr. Shannon Parfitt who explained all of our options and worked with me to develop a plan for my pups treatment. My dog responded extremely well to the treatment and it was also effective against the tumors. The original projected three months turned into nearly two years I got to spend with my best friend. During this period we had many appointments with Dr. Parfitt and she always explained everything to a point that I completely understood what we were doing. If ever I had a question Dr. Parfitt was always available and got back to me immediately with an answer. When the cancer no longer responded to our treatment (unfortunately cancer usually wins)Dr Parfitt showed us sincere compassion and put me at peace with the fact that we had done everything we could. Unfortunately, the night came where my poor pup was in great pain and struggling with every breath. We had to get her in somewhere but it was the middle of the night. We again took her to Carolina Veterinary Specialists in Matthews. Dr. Cooper was the on call vet that evening. We knew it was time but I needed that confirmed by a professional. Dr. Cooper delivered this difficult message with compassion and gave us peace we were doing the right thing. As hard as that night was I can't imagine having a better experience than I did with Dr Cooper.The morning after we had to put her down there was a kind email in my inbox from Dr. Parfitt checking in to see how I was doing. Every step of the way she went above and beyond what was necessary. While I wish no one to go through what I just did the team at Carolina Veterinary specialists (particularly Dr. Parfitt and Dr. Cooper) truly care about you and your pet. Read Less

Kevin Simmons

15 Mar 2017

REPORT

This place essentially saved my dog's life. They are wonderful, compassionate, and staffed with the best in the veterinary field. Definitely recommend.

Angela S.

19 Feb 2017

REPORT

Dr. Cox has prolonged the life of my cat with heart failure who wasn't expected to live very long. We are grateful for the extra time with our beloved Bentley and for the wonderful care the staff at C... Read More

Dr. Cox has prolonged the life of my cat with heart failure who wasn't expected to live very long. We are grateful for the extra time with our beloved Bentley and for the wonderful care the staff at Carolina Veterinary Specialists has provided. Read Less

Pamela Pate

16 Feb 2017

REPORT

Dr. Nanfelt and her team were absolutely amazing! Brody had to have TPLO surgery 9 weeks ago. She spent adequate time with me before answering any questions I had and describing the surgery in detail... Read More

Dr. Nanfelt and her team were absolutely amazing! Brody had to have TPLO surgery 9 weeks ago. She spent adequate time with me before answering any questions I had and describing the surgery in detail so I would know exactly what to expect. I've never felt more comfortable leaving my boy than I did that day. He's now healing well and has his spunky personality back. Very thankful for her and her team!!! Read Less

Shannon Smith

30 Jan 2017

REPORT

The level of care here is fantastic. Great facility. A bit pricey, but was expecting that for speciality care.

Leslie Birch

25 Jan 2017

REPORT

The vets at CVS go above and beyond to give your pets the best care possible. My kitty ended up going through cancer treatment and the vets gave me all my options and pros and cons for each option. I ... Read More

The vets at CVS go above and beyond to give your pets the best care possible. My kitty ended up going through cancer treatment and the vets gave me all my options and pros and cons for each option. I am very happy with the care they provided and my kitty is now a year cancer free. Thank you CVS! Read Less

Shannon Williams

5 Jan 2017

REPORT

I took my 12 year old lab mix in today to see one of the internal medicine specialists. Our lab mix was referred by our usual vet after a visit last Friday. She has laryngeal paralysis and has for abo... Read More

I took my 12 year old lab mix in today to see one of the internal medicine specialists. Our lab mix was referred by our usual vet after a visit last Friday. She has laryngeal paralysis and has for about 1.5 years. It's progressively gotten worse, though. I was hesitant to take my dog today after reading some of the reviews, but we had an excellent experience. The internal medicine specialist examined my dog and then said that she wanted us to see the surgeon (Dr. Nanfelt). She wanted her to talk to us about our options and make recommendations. Dr. Nanfelt was fantastic. She spent so much time with us, answered all of my multiple questions, and gave us a pain medicine because she noticed the severe arthritis our dog has when she walks and saw it on the X-ray that our vet sent over. She also gave us a sedative that I can give our girl when she gets stressed and her breathing is worse. There's no doubt that she really cared about my dog. I mean... I was there for her breathing issues, but she was concerned about her pain and my dog's quality of life. I NEVER take the time to write reviews, but after my hesitation about going today... I can't help but highly recommend them! And... of note, I was only charged for seeing the surgeon today. The internal medicine specialist (I wish I could remember her name - I really liked her, too) said that I would only be charged for one examination although I saw 2 specialists. Read Less

Michael M.

13 Dec 2016

REPORT

In February of 2016, we learned our dog Sophia had lymphoma. We were told there was only one place to take her - CVS Matthews. We cannot fully express how wonderfully we were all treated. Not only did... Read More

In February of 2016, we learned our dog Sophia had lymphoma. We were told there was only one place to take her - CVS Matthews. We cannot fully express how wonderfully we were all treated. Not only did they do the best things for Sophia, but they were very aware of the emotional journey a lymphoma diagnosis is for the people as well. Every step of the way the entire staff went above and beyond to care for our little girl. The small, personal touches they regularly provide made it obvious they not only were competent in treatment, they truly care as well. Learning more about them through the course of treatment, further proved why we were given the recommendation by our primary Veterinarian. Treating animals with serious medical issues is intrinsically dangerous and scary by nature, but they handle it with the greatest of care and comfort. I wish I could rate them higher. Read Less

Igor Lapshin

11 Oct 2016

REPORT

Have been here twice with my cat. Both experiences have been extremely negative, too much to write up. Thought I would give them another chance after the first visit, but never again. Try another em... Read More

Have been here twice with my cat. Both experiences have been extremely negative, too much to write up. Thought I would give them another chance after the first visit, but never again. Try another emergency vet, and if you do go to this one, don't see Dr. Gordon !!! I've seen uncaring vets, but this one doesn't even pretend he is interested. Technicians and front desk are usually pretty nice, and helpful in words but not in actions. Read Less

S H.

10 Sep 2016

REPORT

I do not recommend this particular CVS location! My reasons are below: ER staff/receptionists are not courteous or knowledgeable. Priority 1 wait times are extremely long (5 hrs for me) with little to... Read More

I do not recommend this particular CVS location! My reasons are below: ER staff/receptionists are not courteous or knowledgeable. Priority 1 wait times are extremely long (5 hrs for me) with little to no communication on what I should expect In timing and pricing. I only spoke to the doctor, Dr Cooper, for less than 5 minutes in my 5+ hr time there. She has zero bedside manners. Once my pets procedure was completed, only the technician came out to hand me my dog. There was ZERO dialogue with the doctor and I had to ask questions to find out how things went and what caused the issue. Their lack of communication and comprehension led to them discarding my pets fluid that was extracted, with no sound reason as to why it was discarded. This facility is THE WORST vet experience I've encountered. Please do your research and take your pet to another vet if it's more than something common. This facility is incapable of handling anything outside of a bandage and urinalysis. Read Less

Christina A.

14 Jun 2016

REPORT

My boyfriend and I adopted a little French Bulldog named Cash last year when his elderly owner died. Cash was diagnosed with mast cell cancer within a month of coming to live with us! Devastating news... Read More

My boyfriend and I adopted a little French Bulldog named Cash last year when his elderly owner died. Cash was diagnosed with mast cell cancer within a month of coming to live with us! Devastating news for a new fur-mama!!!Cash had two different surgeries and the pathology reports came back showing the tumors were only Grade 1 but Cash's tumors were in locations that typically are more malignant (his muzzle and scrotum). His regular vet referred us to meet with a canine oncologist just to discuss our options. We met with Dr. Claudia McFadden at CVS and adored her from the first moment she walked in. I was sitting on the floor of the exam room with Cash crying and petting him and so worried and sad and Dr. McFadden walked in and plopped down on the floor beside me and began to pet Cash and talk to him and talk to me. She calmed me down SO MUCH with her gentle and confident demeanor. I did NOT feel pressured at all to go ahead with the chemotherapy- Dr. McFadden did not try to sell us on it. She gave us a clear picture of the benefits and drawbacks, the front desk was concise and honest about pricing, and they sent us on our way. We decided to go ahead and do the 12-week chemotherapy protocol to give Cash the best chance at a long life with us.Dr. McFadden and Stacy and ALL of her techs and the front desk staff have been so sweet and helpful to us throughout Cash's chemotherapy. He has had one new tumor since the chemotherapy finished and Dr. McFadden recommended we have it removed but said she did not need to do the surgery because the location of the tumor didn't require a specialist. She said I could save some money but still do right by Cash if his regular vet did the surgery. I completely disagree with people saying CVS is "greedy". I have never felt nickled and dimed or pressured into pricey purchases/surgeries.Cash will get other random bumps or I may have a question about a cancer supplement or his food and I will email Dr. McFadden and she ALWAYS responds. I don't know any other vets or specialists who take the time to read emails at night or on their days off and respond with advice. She actually researched a supplement I had heard about for me on her off day and gave me the go-ahead to begin feeding it ONLY AFTER she had researched it. CVS allows you to drop your pet off in the morning and pick them up after work if you are unable to miss work for a vet appointment. They are thoughtful and kind. Cash LOVES going to see his friends at CVS. He literally runs to the front door and sits there wagging his little nub and then RUNS in the door and hugs and kisses all of the people at the desk. The fact that my dog LOVES going to the oncologist - a place where he has had many needle aspirates done, had 12 weeks of chemotherapy, and been generally poked and prodded - tells me all I need to know about the care they are giving him.Typical of me to be WAY too wordy but the bottom line is: Carolina Vet Specialists and Dr. Claudia McFadden are amazing!!! Read Less

Liz C.

23 May 2016

REPORT

If I could give zero stars I would. Avoid this place if at all possible. They wanted us to spend $ thousands on surgery for our dog which she didn't need. Took her to two other vets for second opinion... Read More

If I could give zero stars I would. Avoid this place if at all possible. They wanted us to spend $ thousands on surgery for our dog which she didn't need. Took her to two other vets for second opinions and both said she didn't need surgery. Three months later and our dog has healed perfectly without the need for surgery and we didn't have to go in to debt for it. There are much more honest emergency vets in the charlotte area. Read Less

Jim Beam

16 May 2016

REPORT

Dr. Quigley was exceptionally helpful and caring. He gets 5 stars!!! The front desk was a bit dismissive and disinterested in their job. When I come in with an emergency, I expect the front desk to ... Read More

Dr. Quigley was exceptionally helpful and caring. He gets 5 stars!!! The front desk was a bit dismissive and disinterested in their job. When I come in with an emergency, I expect the front desk to have the same level of urgency I have. Not the case in Matthews. They need retraining or better yet, replacement. However, Dr. Quigley was exceptional. My dog had lost function in both back legs. After 3 vet visits that same day to 3 different vets for an answer, Dr. Quigley told us what was wrong and with great compassion, assured us he could restore her function. He then called us every morning to give us progress updates. Outstanding doctor! Our girl can now walk and is not in pain. We owe him a debt of thanks for giving our girl mobility. We live about 100 miles away from Matthews so this was a journey but it was well worth it. The Greensboro office is a mixed bag. I have had great experiences with Dr. Sigle who has been exceptionally helpful and kind but others not so much. I would put my dog to sleep before I would let Dr. Lew touch her. Research each doctor before you consider your options. Lastly, this is specialty care. It is expensive so you should adjust your expectations accordingly. If you do not have pet insurance, your fees will be according to what you would expect in specialty care, same as in medical care. Read Less

Ellen D.

22 Apr 2016

REPORT

I'd give zero stars if I could. This is by far the worst place I've ever encountered regarding animal care. They took him for his vitals, waited for over an hour, and then they brought him back to the... Read More

I'd give zero stars if I could. This is by far the worst place I've ever encountered regarding animal care. They took him for his vitals, waited for over an hour, and then they brought him back to the room next door and left him there. When I went to ask what was taking so long, they went to go see to realize that they had left him in the room next door for over 30 minutes. We left after 2 and half hours later (maybe 3 cars in the parking lot), just with a nausea shot and a 5 day prescription. We tried to contact the doctor a few days later to get a refill, left a message for any doctor to call back, and 3 days later no call back. Called back again, and in order to get a refill, we have to take our dog back again! After spending almost $200, we can't even get a refill on a prescription. I normally don't complain like this and wouldn't leave a review as such, however, I don't wish anyone to have this experience for their pet. Do yourself a favor and go somewhere else if you have an emergency! Read Less

Gray B.

22 Apr 2016

REPORT

DO NOT TAKE YOUR ANIMAL HERE!!!! If you love your animal this is the last place you should take them!!! It is a $$$$ scheme and they do not care about you or your pet!! They can't even put on a act li... Read More

DO NOT TAKE YOUR ANIMAL HERE!!!! If you love your animal this is the last place you should take them!!! It is a $$$$ scheme and they do not care about you or your pet!! They can't even put on a act like they do!!! If you want to spend a lot of $$$$ with no results this is your place!! All exclamation points are my reaction of infuriation!!! Read Less

Kristin Davis

21 Apr 2016

REPORT

Not a place I ever wanted to go. Being here means bad news for my dog. But, the care provided by Dr. Treuil & all the nurses (or vet techs?) was exceptional. We're luckily in that my Belle made it thr... Read More

Not a place I ever wanted to go. Being here means bad news for my dog. But, the care provided by Dr. Treuil & all the nurses (or vet techs?) was exceptional. We're luckily in that my Belle made it through 18 days of radiation treatment and is tumor free - but I'm sure a lot of that was due to the wonderful care. Read Less

Jenny Allen

23 Feb 2016

REPORT

My review is based solely on the oncology department: Claudia McFadden has been one of the biggest blessings in our lives over the past year. Dr. McFadden worked with my lab to diagnose and treat a ... Read More

My review is based solely on the oncology department: Claudia McFadden has been one of the biggest blessings in our lives over the past year. Dr. McFadden worked with my lab to diagnose and treat a rare cancerous mass in her heart. My girl loved going to see Dr. McFadden and her team each time, and I loved knowing that she was is great hands. The vet techs who worked in oncology were incredible and so helpful as well. Dr. McFadden has both exceptional medical knowledge and a very caring bedside manner. I don't know what we would have done without her over the past year! Read Less

Christina Parkins

11 Feb 2016

REPORT

We have never had anything but great experiences here. They have done multiple surgeries and treatment for our pets. One had a cancer surgery and follow up treatment (and when he passed they even se... Read More

We have never had anything but great experiences here. They have done multiple surgeries and treatment for our pets. One had a cancer surgery and follow up treatment (and when he passed they even sent me a sweet card and a cast of his footprint...love them), one had to have her tail sewed up after an accident with a screen door and our lab has had reconstruction on both back leg ACLs. Their level of care and professionalism cannot be said enough. Expensive, but worth it. I will never go anywhere but CVS for my emergency and surgery needs for my pets.Read Less

Jillian Woolridge

27 Jan 2016

REPORT

I'm seeing a lot of negative reviews, but seriously people, you're at an emergency clinic. If you're calling for advice or bringing your pet in, things already aren't looking good. Yes, it's expensive... Read More

I'm seeing a lot of negative reviews, but seriously people, you're at an emergency clinic. If you're calling for advice or bringing your pet in, things already aren't looking good. Yes, it's expensive. But it's better than the alternative of NO 24hr emergency clinic. Get pet insurance (yes, it exists). Don't tell your vet what you think is wrong because you read it on PetMD. (Or at least listen to them when they tell you what it otherwise likely is). Ask questions to understand, don't accuse them of killing your pet when attempting to save it. There are far too few vets and technicians for all the sick pets out there, so yes, a visit takes a while. The one time I came in with my dog in V-Tach, they took him back immediately while I signed papers. It's like a human emergency room, they have to make decisions on what's most life-threatening and what can wait, which is harder when your dog or cat can't tell them what hurts or what's wrong without trying to bite or scratch them. The cardio techs have been really great about helping me find alternative places to buy medicine that is cheaper than them. Treat the techs and vets like you would anyone trying to do a job, and maybe they'll treat you better too. They see a lot in one day, from true emergencies to "my dog has the sniffles" and it's stressful. Again. It's better than the alternative... no specialist and no way to even try to save your pet. Either get pet insurance or get ready to pay. You obviously are used to having good human insurance and have never had to pay for routine care, if you're griping about how much it costs to do emergency care on your pet.Read Less

Kathleen S.

24 May 2015

REPORT

I was sent there from my Veterinary on Saturday 5/23/15. He wanted her to have an Echocardiogram and be evsluated by their Cardiologist. When I got there they took her from me while I filled out pap... Read More

I was sent there from my Veterinary on Saturday 5/23/15. He wanted her to have an Echocardiogram and be evsluated by their Cardiologist. When I got there they took her from me while I filled out paperwork. I was then taken to an exam room to wait. After about 10 minutes a Vet Tech came and took my cats history. After another 20 minutes the vet came in and at my request brought me my cat. I wouldnt say she was quite condesending, but she was far from pleasant. Her first words were she is sick, Critical, and we need to talk about Euthanasia. I said NO. She had Renal Failure, Anemia, and Tachycardia. She thought that she POSSIBLY had Mammary Cancer that had spread to her kidneys and heart. Nothing was definitive. My cat had some shortness of breath, her high blood pressure was still there, and her renal values and anemia had been basically unchanged during my regular Vet check. I brought her in and her eyes were bright, she was energenic. They gave her something to "calm her down" during their exam. When she was returned to me het eyes were glassy, she was confused and I think she was hallucinating because she just sat and strained to stare at the corner in the wall. Their plan was xrays, fluids, meds to slow her heart, blood, oxygen and no Echocardiogram or Cardiologist till Monday. The estimated cost of care for 72 hours was $2700.00. Then she wanted the Internal Medicine Vet to evaluate her kidneys and lungs and check out the Possibility of Cancer. This would not be done till Tuesday and was not included in the estimated cost. I agreed to the estimated things only. I left her there. My husband and I returned to visit her at 9:00pm that evening. She was happy to see usn she was active and her eyes were bright. My husband and I both confirmed that she was willing to fight. The next morning I got an update call telling me her lungs were better because they diureased her. Her heartrate was normal because they gave her a beta blocker and her blood pressure was down. She said she is still critical but some better, they didnt give blood, she wouldnt eat for them and she was holding her pee. I consented to a cathether. Then 30 minutes later she called me back and said she had taken a turn for the worse and if I wanted to see her I needed to get there. I arrived 20 minutes later. She was brought to me and immediately was asked to consent to euthanasia, again I said NO. She was lethargic, tounge sticking out, eyes glazed over and thick blood tinged mucous hung from her mouth. I took her and knew she was not in pain or suffering. I held her until she passed 15 minutes later. The Vet re-entered the room and asked if I was ready to sign the Euthanasia consent. I said No, she has already passed. She had to verify this. The Vet was now more empathetic and understanding. I asked for a specific Pet Aftercare service and was told that he did not pick up at their location, so I chose to take her with me. I called my aftercare person, he answered. I explained the situation and told him what they had told me. He said that it was not true, that he pick up there at least once a week. He was out of town and couldnt pick up until late Monday or early Tuesday. I then asked the Vet Hospital if they could hold her for me until he could pick up, after a wait they said yes. I feel she was mis-treated and given a med to sedate that basically took her life. The Vet Techs and Vet I was totally unvimpressed with. I have a 53 year history of cats, and I am an RN. I have walked this path before and the care i received was underwhealming. The only positive is that the Front Desk Staff was Exceptional. They were kind, caring, sympathetic, and very helpful. Read Less

Susan D.

12 Apr 2015

REPORT

I was more than a little nervous because of a few bad reviews when I had to come here with my dying dog. But there was no choice because we knew he needed to be put out of his suffering for heart fai... Read More

I was more than a little nervous because of a few bad reviews when I had to come here with my dying dog. But there was no choice because we knew he needed to be put out of his suffering for heart failure and it couldn't wait. These people exceeded my expectations in every way. The vet tech and vet in particular couldn't have been kinder and they allowed us and our two children to go through this difficult process in the most respectful way. With our dog's history they didn't insist on some ridiculous costly and unpleasant exam for our dog...it was obvious the dog was in distress and they followed our wishes. We got to sit in a cosy room with him as long as we needed and when we were ready the process was swift, painless and we were informed every step of the way. Probably the only reason I am able to write a review the next day is because I'm at peace with the way this unfolded and how these people allowed my teenage girls to be there with him. I'm very grateful they were there and I wouldn't have wanted this to happen any other way. Read Less

Thanksbtg O.

27 Jul 2014

REPORT

A few months ago I wrote a review giving Carolina Vet Specialists in Winston-Salem 5 stars. It was after my two dogs had received chemo and were in remission. I noted the cost was pricey, but it was w... Read More

A few months ago I wrote a review giving Carolina Vet Specialists in Winston-Salem 5 stars. It was after my two dogs had received chemo and were in remission. I noted the cost was pricey, but it was worth it to extend their lives. I also noted that everyone at CVS were wonderful in the way they treated the situations. Well, now that one dog is out of remission and being treated again, I've realized that I seriously over-rated CVS back then. This time around it seems that the interest and care originally given to my boys by the physicians is no longer evident. The vet techs and front desk staff are always awesome, but I get a definite sense from the doctors that this is really now just about getting as much income from the situation as possible. The sense of caring they had the first time is definitely lacking now, and we've decided to discontinue treatments. After we paid them thousands of dollars, one would expect them to at least call to inquire how the dogs are, but nothing. Read Less

Mike J.

19 Jun 2014

REPORT

Be careful when picking up your meds, they gave us dog medication that belonged to another family for one of our cats.

Kay H.

14 Jul 2013

REPORT

I have visited CVS on several occasions, but most recently I have been taking my Golden Retriever to see Dr. McFadden for chemo treatments, to decrease the chances of a Mast Cell Tumor returning/sprea... Read More

I have visited CVS on several occasions, but most recently I have been taking my Golden Retriever to see Dr. McFadden for chemo treatments, to decrease the chances of a Mast Cell Tumor returning/spreading. Although (of course) I wish my dog was not sick, I must say that the entire process has been easier and more pleasant than I ever imagined. I will preface my review by saying that I run a boarding facility in Charlotte and have very high standards for both customer service and the treatment of my dogs. Here are some of the reasons I am impressed with CVS -1. Low employee turnover - each time I visit I am greeted by the same pleasant receptionist and the same treatment team. Many other vets I have visited seem to have different staff every few months, and I worry they do not know my dog or remember specific things about her (for instance she is terrified of crates and aggressive towards cats).2. Focus on patient education - I have NEVER felt pushed to do a specific test/treatment or spend a certain amount of money. Each time I have gone to CVS, the doctors (particularly Dr. McFadden and Dr. Treuil) have spent more than 45 minutes with me... explaining what they currently think, what additional tests can be done, the advantages of different treatment options, answering my questions. They recommend books and websites for me to check out if I want to use additional resources, and do not pressure me to make a decision right away. They are also generous with their time over the phone. I feel as though I am their only customer, even though I know there are hundreds of others.3. Compassionate and friendly people - Jenny's treatment team always greets her warmly, by name. She wags and wiggles and is never afraid to follow them to the back.*And last, a word about the cost of emergency/specialist services. Yes, many of the services at CVS are expensive (several hundred to several thousand dollars), but this does not make the doctors or their staff "greedy" as people have written in other reviews. The doctors have invested 10+ years in higher education and the clinic has spent millions of dollars on diagnostic equipment, not to mention the cost of cleaning their beautiful facility and staffing it 24/7. Those costs need to be recouped somehow, it is simply how a business works. You will find the fees at CVS are comparable to ANY 24 hour clinic in a large city. If the cost of a service seems prohibitive, you can always check into the CareCredit program. Dr. McFadden and her team have kept my dog strong, healthy and comfortable for the past 6+ months and I cannot thank them enough :) Read Less

Markus N.

30 Jun 2013

REPORT

HORRIBLE. AWFUL. THEY'RE COLD, UNCARING, GREEDY EXTORTIONISTS. THE CUSTOMER SERVICE YOU RECEIVE WILL BE EXACTLY WHAT YOU EXPECT FROM ANY EMERGENCY ROOM. They give people "estimates" that convenien... Read More

HORRIBLE. AWFUL. THEY'RE COLD, UNCARING, GREEDY EXTORTIONISTS. THE CUSTOMER SERVICE YOU RECEIVE WILL BE EXACTLY WHAT YOU EXPECT FROM ANY EMERGENCY ROOM. They give people "estimates" that conveniently leave out significant costs. Their customer service skills are so ridiculously bad that I would have laughed if I hadn't been so frustrated. For instance, I was asked to wait for 15 minutes for my dog's doctor to arrive at work and explain the charges to me. I actually waited an hour and was given the run-around about the charges. She eventually credited me about $200 from a bill that was supposed to be $900 but actually came to $2100!!! Communicating with them while your pet is there is difficult at best. Every time I went there I was forced to wait a ridiculous amount of time, and no one even had the decency to apologize for my wait!They constantly tried to sell me on expensive procedures without being able to explain the benefit of them. They don't have a DEA number, so you actually can't have a prescription they create filled anywhere but in their office (more extortion). AVOID THIS PLACE IF AT ALL POSSIBLE! Read Less

kristine r.

5 Mar 2013

REPORT

I cannot say enough good things about everyone who has treated my dog at CVS, as well as their state-of-the-art facility.My dog was diagnosed with two different kinds of cancer and has been treated by... Read More

I cannot say enough good things about everyone who has treated my dog at CVS, as well as their state-of-the-art facility.My dog was diagnosed with two different kinds of cancer and has been treated by at least 4 of their 13 doctors, plus one of their emergency vets during a nighttime emergency. They have all been consummate professionals and offered every treatment option, allowing me to decide how to proceed. Their facility offers every diagnostic tool including MRI and gets immediate lab results on blood work. Dr. Claudia McFadden is his medical oncologist and she is the most compassionate, gentle, supportive, and knowledgeable vet possible. The woman is a saint & whatever they're paying her, it's not enough. :) She has made this whole nightmare process as easy at it can possibly be. I'm so glad we're working with her.When my dog required amputation surgery they took such good care of him that he still gets excited to hop in the front door for every chemo appointment. The techs are patient and knowledgeable, able to answer questions and reported promptly on my dog's condition.Even the front desk staff is trained and knowledgeable about animal health, as well as being very efficient at processing our account. They know us when we walk through the door & are always cheerful. My dog's prescriptions were actually less expensive from the clinic than they were when I refilled them at a human pharmacy, too- that never happens!The fact that someone is there 24/7 gives me great peace of mind, that I can take our pets in & find excellent treatment at any time. And I drive an hour (two in rush hour!) to get there...totally worth it.I feel as though I'm paying fair prices for what we're asking of them; it's not cheap, but who wants cheap medical care??!! These are board-certified, highly trained professionals with every tool at hand and I would recommend them without hesitation. Read Less

Brian And Leigh A.

17 Feb 2013

REPORT

This place reminded my husband and I of a used car lot. It's all about money to them and you can tell that as soon as you walk into the door.Our cat was having lung spasms after battling some kind of ... Read More

This place reminded my husband and I of a used car lot. It's all about money to them and you can tell that as soon as you walk into the door.Our cat was having lung spasms after battling some kind of cold. I called them and asked their honest opinion if it was necessary to bring her in today (a Sunday) instead of waiting until first thing in the morning to see our regular vet. They said that she could die at the next spasm and to bring her in immediately. The exam fee alone was $99.Once we got there, the doctor spend 4 minutes with her, then told us she would not prescribe anything unless we allowed her to do multiple tests, which would cost approximately $500. We told her we didn't have that kind of money, to which she replied that she couldn't do anything at that point and that we should follow up with our vet the next day. After all, our cat was stable and she saw no reason to be alarmed. WHAT? Are you kidding me? The exact opposite was told to us by the person we called prior to bringing her in.Long story short, she said she would talk with the administrator to see if they would reduce the $99 bill since "they didn't really do anything" (doctor's words). 35 minutes later, they gave us discharge papers and told us the administrator would not approve a lower bill.SCAM, SCAM, SCAM. There have got to be better animal hospitals in Charlotte that actually care about the animal and not the bill. DON'T GO THERE. Read Less

Heather B.

25 Jul 2012

REPORT

Both of my dogs have had surgery at this Carolina Veterinary Specialists location. One had neuro surgery to relieve pressure on her sciatic nerve and the other had a torn CCL and required surgery to r... Read More

Both of my dogs have had surgery at this Carolina Veterinary Specialists location. One had neuro surgery to relieve pressure on her sciatic nerve and the other had a torn CCL and required surgery to repair. We've seen Dr. Bergman, Dr. Quigley and Dr. Dvorak. All have been extremely professional and seem to genuinely care about their patients. They explained the issues and possible treatments in layperson terms and answered any follow up questions after I did my own research before agreeing to surgery. They were prompt with follow up calls during and after surgery and returned any phone calls I made. They are pricey, there's no getting around that. They provide specialist services, some of which aren't available elsewhere in this area (neuro) and for that it's not going to be cheap but they accept CareCredit and other methods of payment. Now, I hope to not have to use them in the future as I want my companions healthy but if I do I will comfortable knowing that we're in good hands. Read Less

Elizabeth A.

23 Jun 2012

REPORT

I came here to this CVS location via recommendation by my primary veterinarian. My cat had been in the ICU for several days, where they had found masses inside her abdomen, but were unable to identify... Read More

I came here to this CVS location via recommendation by my primary veterinarian. My cat had been in the ICU for several days, where they had found masses inside her abdomen, but were unable to identify properly. I made an appointment with Dr. Kimberly Sheaffer, who was about to quickly make new ultrasounds and take an accurate aspirate sample. Although, Dr. Sheaffer had to bear the bad news to me that my kitty had cancer, she was able to provide me with information that everyone else was at a loss for.I will definitely come back here when I need further help with internal medicine or oncology related issues. Read Less

mikep264

30 Apr 2012

REPORT

After 5 months, weekly trips 50 miles one way, and $12,000 plus paid to CVS, we had to have our 3 year old Labrador put to sleep last week because the doctor at CVS led us to believe that our animal c... Read More

After 5 months, weekly trips 50 miles one way, and $12,000 plus paid to CVS, we had to have our 3 year old Labrador put to sleep last week because the doctor at CVS led us to believe that our animal could beat a very rare condition "IMHA". This place is mostly about the $$$$. We have not even received a call, e-mail or letter from CVS since we lost our loving pet. By the way, "Peanut Butter" was my wife's service dog. Read Less

kdsmilin38

4 Apr 2012

REPORT

This place is only concerned with money.....They wanted $102 just to walk through the door....another $200 for x-rays...I was out of town for Spring Break and my 19 year old had to take our dog becau... Read More

This place is only concerned with money.....They wanted $102 just to walk through the door....another $200 for x-rays...I was out of town for Spring Break and my 19 year old had to take our dog because the neighbor had shot him....They wanted $700 just to keep him overnight....we were forced to pay the $63 dollars to have him put down.....I feel sorry for people who have to use this place....and I will never again go here. Read Less

meescos1

14 Nov 2011

REPORT

My kitty has life threatening injuries, so I took home to Carolina Veterinary Specialists. I feel like the doctor is genuinely concerned about Meescos. She discussed in length everything about the h... Read More

My kitty has life threatening injuries, so I took home to Carolina Veterinary Specialists. I feel like the doctor is genuinely concerned about Meescos. She discussed in length everything about the hours leading up to him coming into the vet, and what the best course of action is for us to take. I feel like Meescos is getting the best possible treatment so instead of moving him to my regular vet, I opted to keep him at Carolina Veterinary Specialists Medical Center in Matthews. Meescos is still there and undergoing treatment, and knowing that he is in the best hands is the only thing comforting me right now. Read Less

splawn8

31 Aug 2011

REPORT

My dog got sick in the middle of the night, and I went to this new hospital. The people were so kind and Patches came home the next day feeling so much better! Thank you all!

Carolina Veterinary Specialists Matthews

Carolina Veterinary Specialists Matthews

Carolina Veterinary Specialists Matthews

Carolina Veterinary Specialists Matthews

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