Plaza Animal Hospital

The friendliest staff in town. We took our dog here and we're very happy with the care and service I received.  I know the other lady said they nickel and dime but to me the prices seemed very reasonable. Some people just want everything for nothing and at the end of the day they don't actually want to "pay" for their pets. I will be back. Read Less

Probably one of the most rude staff I've ever experienced. The typical animal hospital who nickels and dimes you. Came recommended to me and after contacting those friends they also had a bad experience with them. Ridiculous! Read Less

We recently had to say goodbye to our Labradoodle after having him part of the family for the past 13 years. We called several vets that would come to the house to administer the drugs required to allow him to peacefully pass. Being the week before a holiday weekend it we were unable to get anyone to come to the house. We called Randall Veterinary Hospital and they were able to see us that afternoon. We had never been there so I was surprised they fit us in. Once arriving the entire staff were compassionate and showed the empathy we needed. They were very thorough with the explanation of what to expect. Dr. Kim came in to administer the drugs. She also was very thorough and we felt she was just as sad as we were to say goodbye even though this was her first meeting with our dog. We, as a family were very happy with the caring and concern the entire staff showed us. Read Less

Randall Veterinary Clinic has always been so helpful and kind whenever we have brought our rescue pets in....we have taken in stray cats on several occasions and they have always seen us whether we were able to make an appointment or in an emergency situation. We got fabulous care and I would recommend this clinic to anyone who needs veterinary care for their animals! Read Less

My dogs have been going here since we stopped going to Banfield. The doctors are pretty great, with the exception of their bedside manner sometimes, and have been helpful in regular treatment of my pets. One dog has had persistent ear infections for 2 months and they finally were able to clear it up with the right treatment. If you’re in need of vaccines for your animals or for emergency care—this is the place. And the price point is very reasonable. Read Less

Dr. Rambo is the only good thing about this place. Dr. Randall is very cold and severe. They prescribe many expensive products to treat minor things. While reception is nice, they do lack professional demeanor. I have always had extremely long wait times even with pre-scheduled appointments. I would recommend using another veterinarian. Read Less

I would give 0 stars if possible! This was a horrible experience entirely! The older lady at the reception is so rude and has no customer service skills. Dr. Randall did not even treat my dog for what I took her for then told me to read the package for instructions on proper feeding. Then, when checking my itemized statement, they charged me for a test that wasn't even performed, and it is a fight to get it refunded. Unless you like wasting your money, I advise you to go somewhere else. Read Less

I would give 0 stars if possible! This was a horrible experience entirely! The older lady at the reception is so rude and has no customer service skills. Dr. Randall did not even treat my dog for what I took her for then told me to read the package for instructions on proper feeding. Then, when checking my itemized statement, they charged me for a test that wasn't even performed, and it is a fight to get it refunded. Unless you like wasting your money, I advise you to go somewhere else. Read Less

Reception is very rude. Dr. Randall is unprofessional and could not answer simple questions. Charged me for tests they did not perform and did not want to refund after forcing payment without letting me see itemized statement. Would not recommend this vet to anyone if you care for your pet. Read Less

Called on the morning of Monday August 15th 2016 to see if titer testing was available. After many sighs and a rude tone asking "are you a client here?" I guess I won't be. Can't get answers because customer service and attitude are abysmal! Read Less

I have went to Randall Veterinary Hospital for the past 8 years, thankfully during that time I only had to take my baby for basic check ups, shots and occasional allergy issues.  I can only think of one time prior to my most recent experience that it was for a more major issue.  I now regret that I did not have more experience with this vet in the past as I could have found another vet before it was too late.  A major issue with this office is there are 3 different vets, but they each only work a few days a week, so if you have to make more than one visit for an ongoing issue you will more than likely see a different vet each time and I feel that one vet doesn't want to step on the other vet's toes and their "opinions."  Dr. Robinson is by far the most thorough, knowledgeable and caring out of all of the vets there.  However, due to my schedule I had to see Dr. Rambo and I took my baby in for a constant cough.  I left that visit with no clue what was going on as she threw about 10 different possibilities at me and requested a heart ultrasound be done.  I left with medication for congestive heart failure and antibiotics, but NOTHING for the cough.  Over the next week I called and went into to vet begging for something for the cough, but instead I was told I had to bring him back in if I wanted cough medicine, even though I was just there and nothing had changed.  So I took him back in and now saw Dr. Robinson and had more xrays taken and new medications added, but still nothing for the cough.  After further contacts I was given prednisone and since the cough did not improve over the next few days after that I was finally given cough medicine, but I believe it was too late.  His old age and the constant, literally 24/7, coughing for a month straight was too much on his little body.  He collapsed and I rushed him to the emergency vet.  After more xrays and a consult with a radiologist there I was told that he was NOT in heart failure and basically all of the medicine aside from the cough medicine and prednisone was doing nothing for him...so that was three and half weeks of unnecessary medication and I feel if only something was given for the cough sooner he may have recovered.  My other issue is when I called to schedule the ultrasound it was a month wait, which did not seem to be a big deal to the vet.  When his condition did not improve after the appointment was scheduled I advised I found another office that could see him sooner, but the initial office was still the preferred choice.  I do not understand why cough medicine was not given sooner, why did he have to suffer for so many weeks without someone trying to stop the cough and why was it okay for him to wait a month for the ultrasound when he was so bad.  These are questions that I will never have the answers to.  I called and provided updates continuously to the vet and typically had to leave a message with the receptionist because the vet was busy and I would receive a call back several hours later.  I stopped in one day around 1:00 because I still didn't get a response from my 8 am phone call, but was advised the vet was on lunch and would be back in an hour and a half.  I got a phone call back at 4:55.  I last spoke to the vet on Thursday, which was the day after the ER visit and we spoke about his upcoming ultrasound that was scheduled for Monday.  Sadly, my little guy passed away on Friday.  To date, which has been just over 6 weeks I still have not heard from anyone at Randall Veterinary.  I did not contact them to advise of his passing and I did not tell the ultrasound office either.  I would think that they would have called to check on how the ultrasound went or if they had knowledge that it was cancelled then I would think they would call to check on him and if they assumed he passed away I would think after taking him there for 8 years they would at least express their condolences, but I have not heard anything at all and that is disappointing!  I feel that this office is more concerned about making a buck, versus a dog's life.  My dog, which was my life, is gone now and I question if only I took him somewhere else would he still be here.  I would not recommend this vet to anyone and I personally regret not finding a better vet for my baby.  I am thankful that I only had to take him in the past for basic check ups, but now also regretful as if only I could have learned sooner about how they care for pets (or lack of) during illness I could have went to a better, more qualified, caring vet that potentially could have treated him for the cough from the start instead of adding the necessary medications weeks later and additionally they treated him for something that was later determined that he in fact did not even have.  I wish someone could have told me to look elsewhere and since I did not know any better I am hoping that I can help someone else not make the same mistake that I made... Read Less

Recently I had to take my oldest cat(16 yrs.) old, to have to be put to sleep. It was one of the hardest things I've ever done. He had been completely healthy until abouta year ago. The people at the vet were the most caring people, when the time came. They even sent me a card signed by everyone there. I highly recommend this vet. They don't just care about pets, they care about their owners also. Read Less