They took excellent care of my horse throughout her stay last year, and the vet even went above and beyond by texting me pictures of my mare's progress each day, BUT... My ONLY complaint is with their... Read More
They took excellent care of my horse throughout her stay last year, and the vet even went above and beyond by texting me pictures of my mare's progress each day, BUT... My ONLY complaint is with their administrative side of the business, and that is a big complaint. The day my mare left their care, I provided them with full payment information. I even called later that day to double check they had all the payment information in order, which they confirmed they did... until I found out half a year later that they NEVER actually charged me. They claimed to have mailed multiple notices, which I never received. I got no phone calls, no emails. Nothing. Until they were about to go to collections, when I finally got a "last warning" email. They charged late fees which have not been removed, even though it was THEIR error. I have been making monthly payments to pay off the balance, which up until now has been going ok. Recently, I told them I would not make another payment until a specific date, and that they were not to charge me until that specific date. The office manager herself told me that would be "no problem" and that there would be a note put on my account. Now, they have taken that money a whole week BEFORE the date I specified, which has completely screwed me over financially. I can't pay my mortgage because someone made a stupid mistake with MY money. To say I am upset is a complete understatement. The vet care was great, but dealing with their admin has been extremely frustrating. I would not use or recommend this vet again, simply because of their inability to properly handle the financial aspect of providing veterinary services.Read Less