Animal Emergency Hospital And Urgent Care

We brought in our puppy one morning after being transferred from a local vet. The vets were all very sweet, understanding and wanted the best for our puppy. I would recommend them to anyone!!! Facility is very clean and advanced. Discharge was easy and they provided tons of feedback for us of all the test they ran and results as well as next steps. When leaving our puppy overnight we knew she was in good hands. Anytime we called they were quick to give us updates on her health and to let us know when we could visit. Thank you for saving our little Sandy! Read Less

I am SO appreciative! I was driving home from being on the road for 16 hours. I was ALMOST home when the car in front of my slammed into an opposum. They kept going and the opposum sadly dragged itself along. I picked up the poor thing and called NCSU emergency vet. They suggested that- if I thought the little one had a fighting chance- I could hold overnight and take it to CLAWS in the AM. She(?) clearly didn’t have that much of a fighting chance. So they told me about After Hours. I called and they said they would take the opposum. When I finally arrived, the receptionist held the door for me and rushed the animal to the back. They were not able to save the opposum, but they did provide her with a humane end to what otherwise would have been lengthy suffering. The same girl who greeted me upon arrival also offered me coffee or soda after hearing of my long day which I thought was very sweet. Their wildlife program runs off of donations but I was to scattered to provide one at the time. Read Less

Very happy with the care I've received here for my bulldog, Moose, on multiple occasions. Friendly, compassionate staff and great medical care (with a follow-up call, which I appreciate).Moose & I highly recommend. Read Less

I called the Animal Emergency Hospital early in the morning a couple Sundays ago and asked if I could bring my dog in because he was vomiting and had very bloody stool. I was very scared because my dog is never sick. I told the receptionist that I wanted to bring him in and also have a stool sample looked at.  She told me that my situation was not an emergency and instructed me to wait until Banfield opened at 10 and take him there.  I decided not to wait and took him to another emergency vet that was further away.  They immediately gave him xrays and said his abdomen was firm. He ended up being very sick. I am happy he was able to get treatment and the meds he needed, but it would have been better to not make him take a long car ride when I live only about a mile from the Emergency Animal Hospital. It really worries me that a receptionist would be deciding what is an emergency and what isn't because she could cause someone to delay getting much needed vet care for their sick pet. Read Less

A Saturday night trip to a vet hospital isn't ideal, but this one went smoothly. My dog somehow managed to get a circular bone stuck around her lower jaw. We couldn't remove it ourselves, so we had to find one of the very few vet hospitals open at night (and this one is open 24 hours!). I called them ahead of time and provided basic info. I walked in the door and they immediately took my dog to see if they could help her rather than waiting for all the paperwork, which I greatly appreciated. The techs, the vet and the front desk person were all awesome. They used a dremel to drill through the bone and cracked it in half to remove it. My dog was so happy. It was all over in less than an hour, and the fee was surprisingly reasonable. A smooth and positive experience. Read Less

It is weighing on me heavily to speak about my recent experience here.  In the past, I've brought my dog here and had positive experiences.  The same can't be said about my most recent visit on Monday.  First off, the only reason I'm not giving less than 3 stars is because the techs and receptionist were and always are wonderful.  However, that's about all I can say that was positive about my Monday visit.I went in when a mysterious, swollen bump appeared on top of my dog's nose that looked infected.  It seemed to come out of nowhere, and I was concerned, especially with her advanced age (11).  The vet didn't really listen to my concerns, and she insisted that the spot had to have been there for a while because the exterior around the bump was hardened like a callus.  She gave me a topical anti-inflammatory and told me to just keep an eye on it, but that it was probably nothing.Leaving there, I was frustrated, skeptical, and felt a bit insulted that she would think I wouldn't notice a bump forming over time on my dog--part of my family.  Two days go by, and it's grown a lot.  I KNOW MY DOG, so I went to get a second opinion.  The MOMENT the new vet walked into the exam room, he said that it wasn't a wound caused by trauma/rubbing, but it was in fact a TUMOR.  It took him all of 30 seconds to narrow it down to 2 different malignant tumors it could be, and he quickly confirmed his suspicions after running a test.Not even 2 hours later, Leia was in surgery having an aggressively growing tumor removed from her nose.  Thank GOD I got a second opinion.The last thing I want to do is call into question someone's competence when I have not studied and been licensed in that profession.  I don't have the credentials to do that.  However, I think potential patients need to know my experience and make an informed decision on where they seek care.*Edit*I originally awarded 3 stars, which was actually incredibly gracious after having spoken with friends and acquaintances about their experiences here.  After I posted on Facebook about getting a second opinion after being seen here, and about how dire Leia's condition actually was/is, several people reached out to me with similar anecdotes. Do not go here. Read Less

Overall, we had a good experience after spending 2 and 1/2 hours here. We called first to find out whether or not our cat needed to be seen. The receptionist was very friendly and helpful both on the phone and in person. She let us know what the base fee for the visit would be before we went there. She even recommended a vet to us (that turned out to be awesome, by the way) because we are new to the area.The vet techs were great, too! They treated us with warmth and understanding. We were given a printed list of options for the treatment of our cat, along with various price levels. It made us feel like we really had a choice. Read Less

This place is awesome. I went in around 10:30pm with my cat that had been bitten by a dog. Having never been in a situation like that before (and completely freaking out), the staff was courteous and explained everything that was going on. The doctor was very informative and made sure we knew what to look out for and how to make sure we are taking the best care of our cat. They were able to have us in and out quickly, so that we could get our cat back home where she wanted to be. I'd recommend this place to anyone. Read Less

My wife and I were at the dog park this Saturday when our dog began scraping at her mouth and teeth with her paws and was bleeding pretty badly. She was hacking and choking so we immediately ran to the car with her and found this emergency vet.  As soon as we came in she was taken back and we stayed up front to complete paperwork. A few minutes later, the amazing lady that took her back (we completely forgot to ask her name!) came out holding an inch long stick that was lodged on the roof of her mouth. Our dog was completely happy and back to normal! All we can say is THANK YOU from both of us! We were in a panic and the whole team acted competently and calmly! It was my wife's birthday, and you totally made it an amazing weekend by keeping our daughter safe! Also, my wife didn't realize how covered in mud and hair she was when she hugged you, so sorry for that!!! Thank you a million times over! Read Less

It's never easy to write a review after your cat has passed away. That said, I was extremely pleased with the compassion and professionalism shown by each and every one of the staff at this emergency vet. My baby was seen right away and the doctor determined the issue (lily poisoning) immediately, gave me an accurate estimate (while extremely high - I was grateful for the help). They provided regular updates and were very upfront with me about his situation. When the time came to put him down, they were all very sweet and caring. They had a nice comfortable room to say our goodbyes and let me do it my way. I never felt rushed or hurried along. Even when I came to visit him during the day. I'm very grateful for their knowledge, kindness, and patience shown. I hope not to ever have to come back, but would bring an animal here if need be. Read Less

Great experience. Didn't try to talk me into unnecessary treatment or testing, which I really appreciated. Staff and vet were SO kind, attentive, and patient with my many questions. Having a private waiting room with a cozy couch was a huge plus. Read Less

Today, when most people didn't go to work because of the ice, you guys did. Thank you so much for helping my little bunny, Nugget. Wonderful people with big hearts and lots of help in a time of urgency. Read Less

Staff was amazing- friendly, attentive, informative and kind.  Rushing to the vet on New Year's day is not the ideal way to start 2017 but they made the process seamless. I called before my arrival. When I got there, they were waiting for us. The emergency fee was $50. I've never been to an emergency vet before but I think $50 is reasonable. Try calling a plumber after hours and see how long it takes them to arrive and what they charge. Read Less

I don't even have words for how amazing this office was when I had today goodbye to my Akita. Within 10 minutes of walking in the door hysterical, they has already given him pain medicine and done x-rays to confirm what we feared. They were beyond professional and sympathetic when I was a sobbing mess. They helped me with the payment so I could finish saying my final goodbyes to my furbaby. It was one of the hardest things I have ever done, but I cannot imagine doing it ar a better place. Then today I received a sympathy card that was specific to our dog, with a handwritten note. They went above and beyond their duties, and for that I am forever grateful! Read Less

I feel compelled to let the public know about this facility.   I believe the people that work at this facility are caring individuals and do provide very good medical care for your pets.  I unfortunately had to use them this past weekend.  Having that said, they are absolutely outrages in the cost they charge for their service.   They cost about 7x the amount of a regular vet.  Not sure how they can get away with it. (think of it as more than a mortgage payment-no lie)  In the future, I will take my dog, cat or any other animal to the NC Veterinary School in an emergency.  I'm indifferent on how many stars to give because the care was good, but at what price can the average person pay?  I was very disappointed in how they don't really care about your pet, unless you can pay.  And they require 75% of the payment up front if they have to keep your pet.  Horrible position to be in when you have a crisis.  Good Service as they attended to my pet immediately, Bad Price . Read Less

TOTAL RIP OFF!!! If there was a negative star option I would choose that!! Unless you want to throw away your money don't take your pets here!!! The staff were very rude and barely examined my cat before saying I would have to pay $1240 for services my cat didn't even need!! They added in a bunch of erroneous charges and tried to trick me by threatening me that if I didn't have the cat treated there I would have to sign legal papers (in which I didn't really have to because I left without doing so)! I didn't fall for the nonsense and left and they still tried to say I owed $109 for the visit but nothing was done! It's sad to think people would try to take your money in a way that is far from professional or even ethical using our beloved pets!! Read Less

Thank you to the staff who took care of turbo on Saturday night late in the evening. You were so compassionate and professional in caring for my hamster and comforting me when he didn't make it. Thank you for your love for animals large and small. Blessings to you all. Read Less

This place is eager to take your money but does not have your pet's best interest in mind. I paid $410 for the emergency office visit plus a blood screening for my teenage daughter's young ferret. I was then told that it could cost thousands of dollars more to treat her ferret. Unemployed because of a mass layoff due to the outsourcing of IT jobs to India (H1B visas), I could not afford the additional care at this time, even with a Master's degree. They told us that her ferret would die if we took him home, offered to euthanize him for a fee, and said that they would provide the medical care he needs if we agree to relinquish all rights to him. Then they would find him a new home with complete strangers via a shelter or animal rescue, but would not tell us which one. He already has a loving family and a good home with us and has bonded with my daughter and her other ferrets. The ferrets live together. They are very well socialized because she plays with them often. Being placed in a new location would be stressful for her ferret. He is very special to my daughter. She adores her ferrets and takes very good care of them. We still do not know how the one ferret got sick. The vet did not know either, thought it might be a congenital disorder. The other ferrets are fine. Apparently, the rescue group funds the medical procedures. My daughter's ferret might or might not die as a result of the medical procedures (they will not tell us). Either way, he was yanked away from his family (human and ferret) and his home. He has already bonded with my daughter and his ferret family. They broke my daughter's heart. The business is heartless. My daughter's ferrets are like babies to her. I just paid $410 (while unemployed - apparently the rescue does not cover that fee) to give away a $140 ferret, that might or might not survive, and break my daughter's heart. My daughter is heartbroken over the loss of her baby. This was the only place I knew of that handled exotic pet emergencies, which is probably why they get away with running this type of business. Needless to say, I will look for a different place that treats exotics, even if it is a fair distance away. I am willing to travel far to find QUALITY care for our family pets. Read Less

Our cat recently passed away,  suddenly and unexpectedly. It was 11:40 PM, and I had no idea what I was supposed to do.   Burying the body was out of the question because we live in an apartment complex. The woman who answered the phone told me what my options were. She had mentioned the price of disposing of the body, and told me about Care Credit.I appreciated her helpfulness while I was so upset.Upon arriving, the gentleman that took care of us was so kind. I feel awful because I forget his name! But he was so patient, and friendly, and kind to us while we filled out the paperwork to have our cats body cremated.Overall it was $118 to dispose of our cat's body and we will be getting a complementary paw print, to remember him by. We were treated with respect and kindness throughout the entire process. Read Less

Money-hungry heartless place! Just relocated here and my 5 year old daughter just got her first hamster. Became lethargic and rapid breathing this evening. Called this clinic as they were the only animal urgent care that sees hamsters in the area. Was quoted $109 for the initial visit by Lucinda on the phone and then additional costs for the treatment. We were willing to pay the fees as my daughter was devastated. The only problem was that we did not have the ability to get cash tonight for such a large expense and did not have several hundred dollars available until tomorrow. I asked if we could write a check or run my debit card tomorrow(we do not use credit cards) after I could transfer the money. Was told by her that they do accept checks but prefer not to but she would check with the office manager first before we brought the animal. She left me on hold for 10 minutes and then came back and said the office manager said no but she could check with the vet, Dr. Rik Wyatt. After another 10 minutes, she came back and told me that he said no. Meanwhile, my child's hamster died 4 hours later. Thank you for being such a heartless facility under the guise of helping animals. Now I know where to never take my dog after hours if needed!!! Read Less

From the technicians to the vet that I came in contact with I was extremely impressed with how this clinic dynamically acted upon bringing my dog in after it was clear to me she was having an allergic reaction. Working in the medical field, I didn't need any explanation but the vet was clearly well rehearsed in giving an explanation in patient friendly words that made sense. The staff had great kennelside manner clearly used to calming the frantic owner bringing their sick companion in. This is an emergency clinic and as expected the wait time is lower than what is expected at the traditional outpatient clinic with higher costs due to response time and level of care with an acute event. What made me rate them 5 stars was the level of transparency with treatment options, pros/cons of treatment options, and associated costs of interventions provided. Even the base emergency fee was explained to me up front before giving the staff the go ahead to send the vet right in. Very impressed with the quality of this clinic overall, while I hopefully will not have to utilize emergency vet care if I do I'll definitely be coming back. Read Less

I MADE A MISTAKE TAKING MY DOG HERE.Due to financial constraints, I found myself faced with a difficult decision that I'm not so sure, had it been another facility, I would've had to make.  Our dog (a young, Aussie Shep mix) seemed to be experiencing bloat.  Necessary X-rays ruled that out but showed an entire ear of corn in her belly(!!) as well as severe blockage in her lower intestines.  Surgery was needed. Upon receiving the quotes for the different levels of after-hours care this place was willing to offer me,  I called our regular vet at home.  Hearing what I'd been quoted for Samantha's care (i.e., the procedure, the meds, after hour pricing, etc.) my vet told me she could squeeze Sami in the next day. She was able to do it for less than one third the price!!  The only issue was I needed to make sure Sami was kept well-hydrated overnight and had anti-nausea medication for at home care. The fact is, not being prepared to have to shell out this type of money for an "in the eventof emergency" was my mistake in taking on a dog.  However, 6 weeks ago when I saw Samantha posted on the Wake County Animal Adoption Agency, I had to adopt her.  For the past 5+ weeks she was with our family, this dynamic young dog lit up our world.  We were enrolled in training classes, she'd been seen by a great vet (who'd treated her for whipworm) and follow-up visits and more.  Lots of long walks, belly rubs and kisses, high-quality food, toys, car harness, etc.  Nothing too good for her!Sami quickly made friends with our neighbor's dog and got carte blanche access to their backyard as well as their hearts.  She seemed to love and was loved by all she came in contact with (human and dog.)In surrendering Sami to AEH I gave up all rights to her.  I was not to be given any information about what happened to her except she was NOT going to be euthanized.  In exchange for my signature I was promised that Sami would indeed have the surgery, they would place her in a foster home to heal and then ultimately put her up for adoption (either their own services or with a rescue group.)  I was told by the business owner-vet, Dr. Sellers, that I would not be allowed to re-adopt the dog, "That is NOT how this works."I know Sami's surgery was successful (I called last Monday.)  Although I wasn't supposed to get that update, it seems after my impassioned plea the woman who answered my call confidentially told me.  She also shared that Samantha had won the hearts of the entire place.  No surprise there!!My opinion is this: If money is of no concern to you and the location is terribly convenient......go.  If a cold, compassionless, totally mercenary business owner who happens to be veterinarian (possibly a decent one) & seems to be lacking a soul fits the profile of exactly what you want in a vet..... go.  HOWEVER,  if it's a vet who's knowledgeable, highly experienced, personable, compassionate and determined to keep the prices as reasonable and affordable as possible for the community they practice in, is important to you...then DON'T GO!!! Read Less

I took my beloved 15 year old cat here after midnight, on her last night on earth. Rik Wyatt and his team assured me that I was making the right choice, and helped me make the choice by offering facts and statistics. He really knew his stuff and made me feel confident with my decision. They were extremely kind, and were patient with me as I said goodbye. Less than a week after I brought my kitty in, I received a condolences letter with personal notes from both the vet and the vet tech.  I really appreciated their kind words. I was also extremely impressed with their cremation service. I got the nicest package from the provider that made me feel like they truly took care of my pet and loved her the way I did. Overall, the experience was first class. Read Less

My wife and I consider ourselves extremely fortunate to have this ER vet so close to us! We have had to bring our dog to the clinic twice over the last year (once for an "angry" hot spot and another for a cut foot) - the staff and vets were excellent both times. It is obvious that everyone is truly concerned about your pet, regardless of the injury or time of day or night (we've done both), and will put their absolute best efforts into giving your pet the best care possible. Read Less

These guys were great as far as getting us in and seen quickly. We brought our pup after she had a little accident and lost a couple teeth...we weren't sure what to do and it was Sunday night. We were given some pain meds and antibiotics and an option of them pulling her teeth there or waiting to see our regular vet. We opted to see our regular vet after the doc was honest and said they just didn't have the dental equipment probably required for her situation. The only sort of disappointment was the lack of cleanliness in the rooms. There was cat hair all over the floor, like clumps of it, and the examination table had stuff all over it. Plus the smell inside was a bit like stale cigarettes and the upkeep of the bench cushions was really lacking. Overall though, we got what we needed from this visit and found the staff to be honest, helpful and friendly. Read Less

I called Animal Emergency Hospital and Urgent Care because of medical issues with my pet rabbit. She passed away on the trip over, however the staff was waiting for us when we arrived and immediately took her back in hopes to help her. We had no wait at all and although the answer wasn't what I was hoping for, I was given it extremely quickly. Everyone was so caring and sympathetic. As terrible as the situation was, I had as positive of an experience as I could possibly have thanks to the caring and kind staff here. Read Less

I know vets. I have had numerous pets from the exotic to the routine pups and kitties. I have done rescue, both pet and wild animals. We currently have birds, dogs and cats. We currently have two regular vets - one for the furry kids and one for the feathered ones. Our male Congo African Grey has been experiencing a series of medical issues that have had us at his regular vet on an all-too-frequent basis. He'd been doing well after treatment on Thursday, but for some reason this morning he had gone right back to being listless and refusing all but a couple of favorite food items. Concerned with his constant weight loss, I called his vet around noon. They close at 1pm, but told me they needed me there by 12:30pm. Being 35-40 minutes away, I knew that wasn't going to happen. They suggested going to Animal Emergency Hospital and Urgent Care. The tech on the phone stated they usually referred there because this vet office treated exotics. I have dealt wth emergency vets before - some good, some fantastic, and some so-so. Most are heinously expensive. But this is my baby we are talking about. I called them and surprisingly they gave me a very reasonable estimate. We rushed there. They were very easy to find but were a bit farther than the tech at our regular vet had led me to believe. We arrived there and their tech was waiting at the door for us and whisked us right to an examining room. He did the initial intake and was extremely thorough in his questions, despite what must have been frantic rambling in my extremely worried state of mind. It was not much of a wait before the vet, Dr. Lassiter, arrived. She reminded me of a pediatrician. She was gentle and patient with her less-that-cooperative patient. Instead of having him toweled to examine him, she petted him and spoke quietly to him and he eventually allowed her to examine him thoroughly. She was very compassionate and seemed really concerned about not stressing him. I was amazed at her 'bedside manner.' Human doctors, take notes here! She very thoroughly consulted with the regular vet's office, getting a full report. She made excellent recommendations for treatment. The tech was excellent as well, being very careful and thorough when giving the injection that was ordered. And the bill? Less than the original estimate. Not that I hope to have this kind of situation in the future - no one wants to have to go to an ER, be it an animal one or human one - but you can bet if the need arises, I will be returning to the excellent care and friendly, courteous staff at this animal hospital! Read Less

They seemed more concerned with my credit card than the kitten. My girlfriend and I brought in a kitten we found on the side of the road who had clearly suffered some sort of physical trauma. Upon walking in the assistant took us to a small room and discussed pricing, after being given the go ahead they took temperature, weight, etc, and said the vet would be in shortly. After about ten minutes the assistant returned and took the kitten "to see him in the back." She returned shortly and said the vet would be right in. Another ten minutes later she returned and indicated they had a "serious emergency" and would get to us after they were done with it. Unfortunately after another fifteen minutes the poor kitten lost its struggle. After being in the room for about 40 minutes without seeing the vet she died on the table right in front of us. After the kitten stopped breathing I took her into the back and found the vet walking in from outside and he confirmed that she had passed. I was then asked "Do you want me to perform CPR?" I'm genuinely hopeful that if I'm ever in a situation that I need CPR the doctor doesn't feel the need to ask first. I know the kitten may have never made it anyway but it is a really terrible feeling knowing that she never got a chance to be treated. In the future I will choose a vet that cares more about the animal than how much they are going to charge me. Read Less

They seemed more concerned with my credit card than the kitten. My girlfriend and I brought in a kitten we found on the side of the road who had clearly suffered some sort of physical trauma. Upon walking in the assistant took us to a small room and discussed pricing, after being given the go ahead they took temperature, weight, etc, and said the vet would be in shortly. After about ten minutes the assistant returned and took the kitten "to see him in the back." She returned shortly and said the vet would be right in. Another ten minutes later she returned and indicated they had a "serious emergency" and would get to us after they were done with it. Unfortunately after another fifteen minutes the poor kitten lost its struggle. After being in the room for about 40 minutes without seeing the vet she died on the table right in front of us. After the kitten stopped breathing I took her into the back and found the vet walking in from outside and he confirmed that she had passed. I was then asked "Do you want me to perform CPR?" I'm genuinely hopeful that if I'm ever in a situation that I need CPR the doctor doesn't feel the need to ask first. I know the kitten may have never made it anyway but it is a really terrible feeling knowing that she never got a chance to be treated. In the future I will choose a vet that cares more about the animal than how much they are going to charge me. Read Less

They seemed more concerned with my credit card than the kitten. My girlfriend and I brought in a kitten we found on the side of the road who had clearly suffered some sort of physical trauma. Upon walking in the assistant took us to a small room and discussed pricing, after being given the go ahead they took temperature, weight, etc, and said the vet would be in shortly. After about ten minutes the assistant returned and took the kitten "to see him in the back." She returned shortly and said the vet would be right in. Another ten minutes later she returned and indicated they had a "serious emergency" and would get to us after they were done with it. Unfortunately after another fifteen minutes the poor kitten lost its struggle. After being in the room for about 40 minutes without seeing the vet she died on the table right in front of us. After the kitten stopped breathing I took her into the back and found the vet walking in from outside and he confirmed that she had passed. I was then asked "Do you want me to perform CPR?" I'm genuinely hopeful that if I'm ever in a situation that I need CPR the doctor doesn't feel the need to ask first. I know the kitten may have never made it anyway but it is a really terrible feeling knowing that she never got a chance to be treated. In the future I will choose a vet that cares more about the animal than how much they are going to charge me. Read Less

True this is an expensive emergency clinic, but look at the description of this clinic. EMERGENCY! I totally trusted the doctor's diagnosis. They were honest up front on the expense of each test and and if they considered it necessary or not. It was my decision to let them test my jack russell for intestine blockage or wait, which in a lot cases can be fatal. I did not feel that they ran any tests that weren't necessary. If Raleigh had their regular vets to pull "on Call" duties then so many people wouldn't have to "complain" about the prices of a TRUE emergency clinic.Read Less