Raleigh veterinary services – delivered with courtesy and respect! As a new client of our Animal Hospital in Raleigh, you can expect our full attention to your pets’ needs. When you arrive for your appointment, you will be greeted warmly, and we’ll usher you into an examination room after checking in your pet. In most cases, one of our veterinary technicians will start by asking about your pet’s medical history, current condition and the reason for your visit, gathering data for the doctor. Then, one of our veterinarians will examine your pet, ask you further questions and then may recommend diagnostic tests if needed. Once the tests have been run, which can usually be done in the practice, your doctor will discuss a possible diagnosis and treatment plan if warranted. This is a great time to ask questions. Our veterinary team wants to make sure you’re completely comfortable with the information we’re providing. Our veterinary technician will likely come back to wrap things up and will provide you with helpful pet care information and answer wellness and care questions for you. Our front desk staff will process your payment and schedule any needed follow up. Please note: Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible. We are excited to meet you and your human and animal family members!
Reviews
Kelly F.
18 Jul 2019
REPORT
I was new to the area and this was very convenient because of their pet grooming services. Well, I will tell anyone NOT to go here. First, my dog had a sore jaw.....almost $600.00 later......it was a ... Read More
I was new to the area and this was very convenient because of their pet grooming services. Well, I will tell anyone NOT to go here. First, my dog had a sore jaw.....almost $600.00 later......it was a pulled muscle. Then I called to get her shots updated......over $100.00 more than a highly respected competitor PLUS they no longer have a groomer. Staff on phone are nice....UNTIL You question their pricing. People who talk about price gouging on here are not exaggerating. It happened to me too. Read Less
Tami R.
4 Mar 2019
REPORT
I called and spoke with Dr. Goetz this morning about 2 stray, abandoned kitties that I found over the weekend. I found this hospital on-line and it stated that they do some local adoptions. I was el... Read More
I called and spoke with Dr. Goetz this morning about 2 stray, abandoned kitties that I found over the weekend. I found this hospital on-line and it stated that they do some local adoptions. I was elated when she said that she would take them in. I wanted to keep them out of kill-shelters so I took the trek from Fuquay to Brier Creek which is pretty much in the Durham area of Raleigh. When I got there, the doctor greeted me with, "Oh I forgot to mention the charge for surrendering the kittens when we were on the phone." I told her that I did not come prepared for that and she just said to take them to a shelter. How unprofessional. Don't be fooled if you think that this woman loves your pet, she loves your money. I would have kept these beautiful babies but I have a grandchild that is highly allergic to them. I just wish Dr. Jennifer Goetz was honest over the phone. I would avoid this place at all cost. Please read all the other reviews, I wish I would have. Obviously in it for the love of money and not the love of animals. Read Less
Susan W.
12 Feb 2019
REPORT
So many issues and improper treatment of not only my pet but me as a customer as well. They don't listen at all. They are unorganized. They misdiagnosed my fur-baby and after gouging me for a $1,20... Read More
So many issues and improper treatment of not only my pet but me as a customer as well. They don't listen at all. They are unorganized. They misdiagnosed my fur-baby and after gouging me for a $1,200 teeth cleaning, misreported to my pet insurance so I had no coverage. They acknowledged they were aware of the false reporting and then tried to rectify it with an illiterate letter to my insurance company that no real vet would have written or signed. I won't go near this place again and would never recommend it anyone that cares about their animals. Read Less
Julie R.
23 Jan 2019
REPORT
The people that work there are nice enough but WOW they are expensive. I got a quote from another vet that was less than half of what they were charging me. The vet suggested getting my puppy fixed at... Read More
The people that work there are nice enough but WOW they are expensive. I got a quote from another vet that was less than half of what they were charging me. The vet suggested getting my puppy fixed at four months as well as some kind of hip procedure (my pup is completely healthy). The other vet I talked to HIGHLY discouraged getting my pup fixed before 6 months and whatever kind of procedure that was. I wasn't even asked if I wanted to get my dog fixed they just immediately started pushing it on me. I got my dog from a highly reputable breeder and they called me after i sent them the paperwork from animal hospital at Brier Creek . They recommended that I go to a different vet because it was overpriced and they were concerned about the amount of dewormer he was being given. I spent over $100 both times I went and it was just too expensive. I am prepared to spend whatever I need to on my pup but I don't want to be taken advantage of. Read Less
Kate G.
23 Dec 2018
REPORT
Wow, these guys are great. I came in for a wellness check of my dog and they provide a customized hard-sided binder with your dogs medical history and recommendations.Extremely friendly and knowledgea... Read More
Wow, these guys are great. I came in for a wellness check of my dog and they provide a customized hard-sided binder with your dogs medical history and recommendations.Extremely friendly and knowledgeable staff, these guys are now my secondary vet office. Read Less
Amy W.
6 Sep 2018
REPORT
The staff at AHBC loves their patients! We started taking our rescue here back in July and everyone was very friendly, patient, and kind. As a rescue, he's quite the nervous fellow, and they were so g... Read More
The staff at AHBC loves their patients! We started taking our rescue here back in July and everyone was very friendly, patient, and kind. As a rescue, he's quite the nervous fellow, and they were so gentle with him! He recently had to have some dental work done and the team cared for him very well and even called the next morning to make sure he was OK. It makes me feel good knowing that they care about my Murphy as much as I do! Read Less
Tanya T.
28 Jul 2018
REPORT
My puppy Banana LOVES his vet and all of the people there. Moving into another state I was scared about not finding the perfect vet and then I came across Animal Hospital at Brier Creek. Everyone who ... Read More
My puppy Banana LOVES his vet and all of the people there. Moving into another state I was scared about not finding the perfect vet and then I came across Animal Hospital at Brier Creek. Everyone who works there is the true definition of an animal lover. My puppy didn't feel stressed and was actually happy to be at the vet. I received an entire binder with useful information about a new puppy. The vet took about an hour with us to discuss vaccinations, wellness and nutrition. I definitely recommend this establishment and so does Banana. Read Less
Nancy R.
15 Jul 2018
REPORT
AHBC is a great place to take your pet. They really care about the animals and have provided great care for my dog for the past four years.
Monica Chaparro
6 Jul 2018
REPORT
My husband and I have been taking our senior rescue dog, Rosie, to AHBC for about two years. We never feel rushed during visits; we’ve needed a couple of urgent/emergency visits, and AHBC has accommod... Read More
My husband and I have been taking our senior rescue dog, Rosie, to AHBC for about two years. We never feel rushed during visits; we’ve needed a couple of urgent/emergency visits, and AHBC has accommodated us every time - so much so that Dr. Goetz gave me a mobile number and we were texting after hours about how best to care for Rosie! We find the prices reasonable and are well worth the quality of care Rosie receives. Read Less
Jeff G.
14 Jun 2018
REPORT
Dr. Goetz has taken care of our little one for years. She and her staff have always been great. So it's embarrassing that I'm only now writing this review, after he has passed. As wonderful as Dr. Goe... Read More
Dr. Goetz has taken care of our little one for years. She and her staff have always been great. So it's embarrassing that I'm only now writing this review, after he has passed. As wonderful as Dr. Goetz and staff have always been, their compassionate handling of our dog's final days was even more incredible. Of the veterinarians I've used over the years, I've never found a team as caring as the one at Animal Hospital at Brier Creek. They obviously love animals, but they take care of the pet parents as well. Read Less
Will Dennis
19 May 2018
REPORT
My dog needed emergency surgery because he swallowed a golf ball, I took him there around 5PM(they close at 5:30) she did the surgery anyway and everyone that worked there stayed past 8:30PM. Not only... Read More
My dog needed emergency surgery because he swallowed a golf ball, I took him there around 5PM(they close at 5:30) she did the surgery anyway and everyone that worked there stayed past 8:30PM. Not only were all the staff great but also the veterinarian during the surgery found something else wrong with my dog that could have eventually killed him and she fixed that as well and even then I still didnt pay the amount of the full estimate they previously gave me. Everything was very fair price, staff was great and they have complimentary drinks and snacks while you're waiting Read Less
Melissa Porter
7 Apr 2018
REPORT
Always the best experience for my cats. Dr. Goetz is so good with them, and so are the nurses and techs. They are fast, efficient, and usually on time. Love coming here.
Laine Hill
23 Feb 2018
REPORT
We have been taking our two fur babies here since they were puppies. One had developed some extreme anxiety issues and needs to be eased into things. We went to them three times to have his nails clip... Read More
We have been taking our two fur babies here since they were puppies. One had developed some extreme anxiety issues and needs to be eased into things. We went to them three times to have his nails clipped. The third visit, most recently, we reached out for help because his paws were bleeding. We made an appointment and asked for heavy sedation so he would sleep since he really does not do well with nail cuts. When making the appointment they did not mention that we had to give him oral sedation, they called us one hour before it had to be given to tell us about it otherwise we would be forced to make a new appointment, very unprofessional.
Then we took him in and the appointment was a disaster. After him not being fully asleep, and enough sedation that he should be, they continued to force a muzzle and holding him down to attempt the nail cut. We were asked to leave the room but when we saw our dog again, he was traumatized. Not even I could touch him, which is upsetting. We sat in the parking lot for a lengthy period of time to find a way to drive him home. They had us pay and did not give help to get him home, which took an hour.
The vet traumatized our dog and never got his nails cut. He unnessacarily went through that horrible experience and they did not help him afterwards.
They are not trained to handle animals who have anxiety issues or need some extra attention. Read Less
Brooke Jackson
29 Nov 2017
REPORT
Just switched to Animal Hospital at Brier Creek and I couldn't be happier. Everyone was extremely nice and VERY knowledgeable. I was very pleased with every aspect. After just one visit, its clear the... Read More
Just switched to Animal Hospital at Brier Creek and I couldn't be happier. Everyone was extremely nice and VERY knowledgeable. I was very pleased with every aspect. After just one visit, its clear the difference between here and my last vet was night and day. I would highly recommend to everyone. Read Less
jamie khani
23 Oct 2017
REPORT
We highly would recommend Animal Hospital at Brier Creek to anyone looking for a veterinarian office for your pets. The staff are always very organized, knowledgeable and very professional. Lucy rec... Read More
We highly would recommend Animal Hospital at Brier Creek to anyone looking for a veterinarian office for your pets. The staff are always very organized, knowledgeable and very professional. Lucy receives lots attention every time we have an appointment, board her or come in for doggy beauty parlor:) Read Less
Diem Lane
7 Oct 2017
REPORT
We have been going here ever since we adopted our fur baby in February of 2016 and the service has been wonderful all around. Those at the front desk are always friendly and sweet to Grace and I and t... Read More
We have been going here ever since we adopted our fur baby in February of 2016 and the service has been wonderful all around. Those at the front desk are always friendly and sweet to Grace and I and the doctor and vet techs do an amazing job caring for our dog. We recently moved to Apex and I have no issues with driving up to Brier creek because we love the service!
Madeline M (mommy to Grace!) Read Less
Beth G.
19 Sep 2017
REPORT
A clean facility with friendly staff. I prefer not to keep my cats updated on vaccines because they are entirely indoors and have been vaccinated several times throughout their lives. I brought one of... Read More
A clean facility with friendly staff. I prefer not to keep my cats updated on vaccines because they are entirely indoors and have been vaccinated several times throughout their lives. I brought one of my three kitties in for a routine exam and urinalysis because of some potty issues she was having. The doctor refused a urinalysis because kitty wasn't current on a rabies vaccine and said her staff was at risk...but then she continued to do a physical exam and administered another a vaccine without hesitation. I guess there is only risk of being bitten during a rabies vaccine....which wouldn't take affect immediately anyway.I understood they had a different view on vaccinations and moved on in a respectful way, then at check out they refused to allow me to schedule another kitties appointment because I told them I did not want a rabies vaccine for him either. I understand it's state law but they're also my animals and I've never been refused service in this way, they also didn't think to offer me a titer test which I've done in the past for other veterinarians and would have been happy to spring for.I will not be back and will be finding a more understanding and empathetic veterinarian for my three cats and future pets. It's really a shame because everyone I interacted with was friendly until I became the lady with crazy rabid cats. Read Less
Karla H.
14 Sep 2017
REPORT
The only reason I didn't give 5 stars is because I have only been a client for a couple of months and only seen the vet once. She seems very thorough and knowledgeable. The staff is very nice. I als... Read More
The only reason I didn't give 5 stars is because I have only been a client for a couple of months and only seen the vet once. She seems very thorough and knowledgeable. The staff is very nice. I also have one of my dogs groomed there. He is a rescue and gets pretty freaked out. The Groomer has done a great job. The staff also helped me out with some recommendations for pet sitting after I had a horrible experience at Paws at Play at Brier Creek. Try out this vet!! I love my animals dearly and have high standards. Read Less
My N.
21 Aug 2017
REPORT
I hoped that the few bad reviews were an anomaly and the many good reviews were more reflective of the overall standard of the practice. It appears that I was wrong. In my opinion their practices are ... Read More
I hoped that the few bad reviews were an anomaly and the many good reviews were more reflective of the overall standard of the practice. It appears that I was wrong. In my opinion their practices are tantamount to price gouging. What is much much worse is that I fully believe that their profit is the only thing that counts, and not the care or health of our pets. I am absolutely disgusted by my experience with this Vet. Read Less
This R.
20 Aug 2017
REPORT
CHECK YOUR PRICES ELSEWHERE!!!In my opinion they are guilty of price gouging. I am absolutely disgusted by my experience.
melissa caban
15 May 2017
REPORT
Very pleased with my experience, and they are doing everything they can to take care of my dog who at the moment isn't well.
Nikki M.
4 May 2017
REPORT
Friendly and knowledgeable staff! Being new to the area, one of the first things I look for is a great vet for my dogs. I was so happy to find Animal Hospital at Brier Creek. I know that my puppy a... Read More
Friendly and knowledgeable staff! Being new to the area, one of the first things I look for is a great vet for my dogs. I was so happy to find Animal Hospital at Brier Creek. I know that my puppy and senior dog are receiving great care. Read Less
Brandon F.
1 May 2017
REPORT
Friendly staff, convenient location, and highly accredited. I would highly recommend.
Jacqueline Bateman
25 Apr 2017
REPORT
Dr. Goetz and her team saved my dog's life last year and I am forever grateful. I was lucky enough to see the vet nurse that helped perform the life saving surgery the day I brought my other dog in f... Read More
Dr. Goetz and her team saved my dog's life last year and I am forever grateful. I was lucky enough to see the vet nurse that helped perform the life saving surgery the day I brought my other dog in for an illness visit last week. I was delighted to find out that another vet had joined the practice, Dr. George. When i contacted AHBC they made sure she was seen the following morning even though they already had a very busy schedule. When we met Dr. George, my dog was immediately at ease with her. This is not always the case with this dog so I am even more happy to have found a vet where my dog feels comfortable even when unwell. Dr. George has a very calming demeanor and my dog responded to it very well. So far, the treatment Dr. George recommended has been working. I hope to have more well visits in the future! Read Less
Kelly S.
9 Mar 2017
REPORT
I couldn't say enough wonderful things about the Animal Hospital At Brier Creek if I wrote for days. Everyone there is always so friendly and attentive. The staff always makes sure that pricing and t... Read More
I couldn't say enough wonderful things about the Animal Hospital At Brier Creek if I wrote for days. Everyone there is always so friendly and attentive. The staff always makes sure that pricing and take home care is well explained. Dr. G has helped me to save money that other practices would have probably happily taken by making sure that I am well educated on my dogs issues. We are there frequently enough that the front desk staff often knows me by voice on the phone and I have yet to have anything short of a fabulous experience. In addition to helping me with my dog they have also helped me with several strays I have found. Everyone is extremely well educated, mindful financial costs, and clearly passionate about their profession. Read Less
David Adams
17 Feb 2017
REPORT
Dr. Goetz and her staff were great!! The care she showed for my dogs was a mile above any other vet they have been to. She was patient and thorough in explaining things and my pitties absolutely loved... Read More
Dr. Goetz and her staff were great!! The care she showed for my dogs was a mile above any other vet they have been to. She was patient and thorough in explaining things and my pitties absolutely loved her and Hannah. Never going anywhere else. Read Less
Alexandra A.
28 Jan 2017
REPORT
I've been taking my dog Oreo here since I moved to the area 5 years ago. They are so nice and helpful. Oreo can be difficult and they don't seem to mind too much. They always call to check on him afte... Read More
I've been taking my dog Oreo here since I moved to the area 5 years ago. They are so nice and helpful. Oreo can be difficult and they don't seem to mind too much. They always call to check on him after appointments and let me get any medications I need in a quick way. What's even better is that they are open part of the day on Saturdays. I highly recommend this place. Read Less
Jillery Ellen S.
14 Jan 2017
REPORT
Holy Moley. I love love love this place and it is right in my backyard! FABULOUS service and knowledge. Caring professionals from bottom to top. They give you a binder with you pets medical records an... Read More
Holy Moley. I love love love this place and it is right in my backyard! FABULOUS service and knowledge. Caring professionals from bottom to top. They give you a binder with you pets medical records and information about pets the age of your pet. To say I like this place is an understatement. I loved their 'resident' pets of a small dog and an older gray cat who appears to answer the phones and checks you out as you leave. Additionally, this place is AAHA certified. The hospital and staff are freakin' awesome. This place is like one in a million!! Read Less
Renee T.
13 Jan 2017
REPORT
Dr. Goetz went above and beyond when caring for my cat. I have never felt so comfortable and welcomed as i did when i went to the Animal Hospital at Briar Creek. I also would like to recognize her pra... Read More
Dr. Goetz went above and beyond when caring for my cat. I have never felt so comfortable and welcomed as i did when i went to the Animal Hospital at Briar Creek. I also would like to recognize her practice manager, I believe her name was Ashley she is the most genuine person i have ever met. If you have an animal I highly recommend Dr. Goetz and her staff, thank you for your excellent service ladies. Read Less
Crystal Davis
12 Jan 2017
REPORT
I took my fur babies to Dr. Goetz and I would never take them anywhere else. I have a 5 year old chocolate lab and a 13 Persian cat. Ozzy is getting up there in age for a perisan and is very delicate... Read More
I took my fur babies to Dr. Goetz and I would never take them anywhere else. I have a 5 year old chocolate lab and a 13 Persian cat. Ozzy is getting up there in age for a perisan and is very delicate these days. Dr. Goetz has such an amazing bedside manner with him and has a gentle calming presence so Ozzy has no trouble warming up to her. Which I have found is not always the case when going to others vet. Brody is still very playful- as most labs are but Dr. Goetz is able to get him to settle down as during his exams. Ozzy and Brody are very different but the quality of their care is not. Not only does Dr. Goetz have a great temperament with my babies, she is also very great with me. The few times Ozzy and Brody have been sick she breaks down everything I need to do, what to expect and her follow goes above and beyond most human doctors.
Not only is Dr. Goetz great but so is her team. I never have an issue getting an appointment or any of my questions answered and the three of us are always greeted by name when we come into the clinic. Have a sick or wounded animal is very stressful and Dr. Goetz and her team do a great job easing that stress and frustration, even in the worst of cases. Read Less
John W.
12 Jan 2017
REPORT
I cannot even express in words how much I appreciate Drs. Goetz and Daube, and the rest of the staff at Animal Hospital at Brier Creek. My wife and I moved to the area in February of last year and sta... Read More
I cannot even express in words how much I appreciate Drs. Goetz and Daube, and the rest of the staff at Animal Hospital at Brier Creek. My wife and I moved to the area in February of last year and started taking our cat, Petunia, to this vet as it was close to our apartment. We were incredibly lucky for that.The staff here always treated Petunia gently and lovingly. Tunie recently passed away from a rare form of Leukemia, but in the several months prior Dr. Goetz would call frequently (after each treatment of chemo and occasionally just to check in) to make sure Tunie was doing well. You can tell that she really, deeply cares about the animals in her care. I would highly, highly recommend them for anyone who considers their pets a part of the family. Read Less
Kristin D
5 Jan 2017
REPORT
I felt nickel and dimed. Brought in a cat just to update two vaccines and 200 dollars later I spent way more than I anticipated... I was charged 21 dollars for an ear cleaning I didn't ask for. I wil... Read More
I felt nickel and dimed. Brought in a cat just to update two vaccines and 200 dollars later I spent way more than I anticipated... I was charged 21 dollars for an ear cleaning I didn't ask for. I will never go back. Read Less
Jennifer H.
14 Dec 2016
REPORT
I can't thank this office enough for all of their kindness during one of the worst nights ever. Our poor Donovan had to be put down last night and every single person from Dr George to all of the aide... Read More
I can't thank this office enough for all of their kindness during one of the worst nights ever. Our poor Donovan had to be put down last night and every single person from Dr George to all of the aides were so very kind and understanding. They didn't fluff up his diagnosis or give us false hope as other vets did. Sadly he was an elderly dog with congestive heart failure. It was time. They didnt rush our goodbye but were there to comfort us when he was gone. I can't begin to explain how much that meant.You can't possibly ask for a better service for your dogs. Read Less
Jeff Lynall
15 Nov 2016
REPORT
I don't review much but I thought I would give them one. They are fantastic people and do great in caring for my dog. You won't be disappointed.
Angelica Arnaldy
3 Nov 2016
REPORT
This place is wonderful. On my last visit, I arrived at 5:15 p.m., they were expecting an emergency to arrive & with all that, they still took great care if my dog. For my surprise, they called every ... Read More
This place is wonderful. On my last visit, I arrived at 5:15 p.m., they were expecting an emergency to arrive & with all that, they still took great care if my dog. For my surprise, they called every single day for a week after my visit to monitor my dog's health. They are amazing! Read Less
Chuck White
13 Sep 2016
REPORT
I can't say enough good things about Dr Goetz AND her terrific staff. Dr Goetz is the most thorough and attentive doctor I have ever known. Last year she accurately diagnosed my rescued Japanese Chi... Read More
I can't say enough good things about Dr Goetz AND her terrific staff. Dr Goetz is the most thorough and attentive doctor I have ever known. Last year she accurately diagnosed my rescued Japanese Chin as having a terrible yeast infection, an important issue which made him stink and which two other doctors had missed.Read Less
Carol H.
22 Jun 2016
REPORT
Best vet visit ever! All staff compassionate and friendly. Used peanut butter and treats to get my nervous dog to relax. Very professioal and informative vet as well as a vet that knew how to calm... Read More
Best vet visit ever! All staff compassionate and friendly. Used peanut butter and treats to get my nervous dog to relax. Very professioal and informative vet as well as a vet that knew how to calm my dog. Read Less
Devlin S.
18 Mar 2016
REPORT
Been here a few times since moving to Durham. Each visit was friendly and the animals were well cared for. When our cat was very sick they made room for us to visit same day. Work with us on preven... Read More
Been here a few times since moving to Durham. Each visit was friendly and the animals were well cared for. When our cat was very sick they made room for us to visit same day. Work with us on preventive care accepting records from NC State for our Aussie who is a blood donor. Really like having one week day they are open late and Saturday hours so we don't have to take time off work for routine exams and preventive care. Read Less
Diane M.
23 Feb 2016
REPORT
I had a terrific experience. I am a daughter of a veterinarian and pet store owner (in another state), and I was really impressed by the friendliness and attention to detail by all staff. They know ho... Read More
I had a terrific experience. I am a daughter of a veterinarian and pet store owner (in another state), and I was really impressed by the friendliness and attention to detail by all staff. They know how to provide top-knotch service and care. I will definitely be back. I found them through Groupon, and I am so glad. They did not try to upsell me on extra services like another established and supposedly reputable local vet clinic did. My two dogs loved everyone who was working that day, which tells me a lot. You can't fool dogs! If you want caring, no-nonsense vet care, this is the place! Read Less
Brittany P.
10 Feb 2016
REPORT
I was incredibly impressed with the staff when we brought our dog in for her post-adoption checkup. The vet techs and the doctor were very thorough with their exam and explained everything to me in a ... Read More
I was incredibly impressed with the staff when we brought our dog in for her post-adoption checkup. The vet techs and the doctor were very thorough with their exam and explained everything to me in a way that was easy to understand. I never felt rushed at all, and it was obvious how much everyone cares about their work.Our first visit was with a newly adopted shelter dog. She is older and has arthritis. It was bad enough at the time that she couldn't jog or jump. She is so much better now. She can easily walk for several miles and jog a pretty good distance. She has so much energy that everyone thinks she's a puppy! Read Less
Jordan Short
5 Feb 2016
REPORT
The staff here was always very helpful and friendly, the doctor on the other hand I had mixed emotions about. I was able to hear Dr. Goetz on the other side of the door talking about how I was not tak... Read More
The staff here was always very helpful and friendly, the doctor on the other hand I had mixed emotions about. I was able to hear Dr. Goetz on the other side of the door talking about how I was not taking my dog's condition seriously, and it was very disheartening considering I was there trying to get the best care I could for her. We also had an incident when I left her there for the day for testing and was told that I would hear mid day when to pick her up. I finally called after 5 pm after not hearing anything, again the nurses were very helpful and friendly, Dr. Goetz on the other hand responded to my inquiry by saying "believe it or not there are other sicker animals here." I didn't know how to respond to this, all I needed to know was when I could come get my puppy. We decided to no longer use them after this and have been very happy elsewhere. Read Less
Betsy Durham
5 Jan 2016
REPORT
Great bunch of animal lovers. Absolutely the best care my dog has ever received.
Patricia Love
2 Dec 2015
REPORT
I finally decided my last visit was today. I've been going here for maybe 4 years now? With 3 different cats. Two of which have passed since and we recently got a new cat from a shelter in August. ... Read More
I finally decided my last visit was today. I've been going here for maybe 4 years now? With 3 different cats. Two of which have passed since and we recently got a new cat from a shelter in August. I kept telling myself i was paying too much every time, and I always felt "swindled" into add-ons! Dr Goetz will create a print out of what you "NEED" to get for the cat, give it to the nurse and have her present it as "this is your total cost". Make sure you READ EVERY SINGLE LINE ITEM! They will sneak things in. Especially a certain shot or for the love of God FOOD! Every time I go they want to get me on the food they sell. Also, the cat I got from the shelter received a particular shot (I wish I could rem which one) but when I came to Dr. Goetz in Aug a few days after getting our cat for the "free" exam (since she was from a shelter) they told me the shot the shelters give are "weak" and not strong enough or have expired so I needed to give our cat another one!! Why oh why didn't i just walk out? I'm so regretting all the money i've spent here. Also, our last cat that passed, we spent so much money trying to figure out what was wrong. It was just test after test after test and in the end....we had to put her down anyway. Please let me note: THE REST OF THE STAFF IS ALWAYS NICE TO ME and courteous!! They are just doing their job.Read Less
Lisa Gonzales
10 Nov 2015
REPORT
Everybody there is so helpful and friendly. They really treat everybody like family
Daniel Sager
19 Sep 2015
REPORT
What can I say about this place. Vets, Nurses, and Staff are all awesome! I have been taking my dog Kirby there for over a year. They have done wellness check ups and handled incidents of illness and... Read More
What can I say about this place. Vets, Nurses, and Staff are all awesome! I have been taking my dog Kirby there for over a year. They have done wellness check ups and handled incidents of illness and injury for him. Scheduled appointments or emergency; they have been capable of accommodating. Many Thanks !!! Read Less
Lynn Johnson
13 Sep 2015
REPORT
A great place to work , and always something different every day, we love our pet parents , and their furry kids
Alkim Tuna
3 Sep 2015
REPORT
Dr. Goetz was the only veterinarian, out of a slew of veterinarians, that tested my blind cat's blood pressure and treated it (which was twice the norm for cats) even though it is common knowledge tha... Read More
Dr. Goetz was the only veterinarian, out of a slew of veterinarians, that tested my blind cat's blood pressure and treated it (which was twice the norm for cats) even though it is common knowledge that many blind cats lose their vision due to high blood pressure.
She is the only one who took my senior cat's health seriously, offering maintenance diets, treatment for inflamed and swollen ears (after 3 other vets couldn't address his problematic huge cheeks and ear-base which were clearly infected) and gave kind, gentle care.
She called me PERSONALLy-- not just a follow-up service through a secretary--- to ask how my cat was and to deliver test results.
She is thorough and has fantastic kitty-bed side manner. If you are desperate to find someone who can help your pet or simply seek a truly effective permanent maintenance-care vet, consider Brier Creek Animal Hospital. Dr. Goetz is the best.
Read Less
Marquita Antoinette Johns
10 Jun 2015
REPORT
Love them!!! They did a great job on shadow's first visit there.
E R.
17 May 2015
REPORT
The staff is extremely knowledgeable and diligent with respect to pet care. They provide comprehensive responses to questions and all of the options available to you with respect to maintaining your ... Read More
The staff is extremely knowledgeable and diligent with respect to pet care. They provide comprehensive responses to questions and all of the options available to you with respect to maintaining your pet's good health. In addition to great care, Dr. Goetz provided me excellent advice on adoption. I already had one pet in the house, and we discussed the best pet personality and options for a second adoption. I really appreciate the time she puts into talking with me and the high level of care she provides. Some of the vet techs are more comfortable than others with the tough tasks and managing angry pets, but overall, it's a great practice. Read Less
Angela Lyons
29 Dec 2014
REPORT
Dr. Goetz and her staff are absolutely amazing. They go above and beyond to make sure your pet is cared for in a way that is 2nd to none. Dr. Goetz performed multiple surgeries on my rescue Shih Tzu, ... Read More
Dr. Goetz and her staff are absolutely amazing. They go above and beyond to make sure your pet is cared for in a way that is 2nd to none. Dr. Goetz performed multiple surgeries on my rescue Shih Tzu, Teddy. I received phone calls from her and her staff on the days following his surgeries to make sure he was doing OK and adjusting to his new home with me. Dr. Goetz gives her patients her home phone number in case of emergency. In all the vets I have ever known, none have ever done this for me. Her staff are all amazing! They are kind, professional, and spend time with you to explain everything that has been done with your pet and everything that you need to do as follow up. Her hours are very flexible to allow for working parents. Read Less
Kay Carter
29 Dec 2014
REPORT
Dr. Goetz and her staff are absolutely amazing. They go above and beyond to make sure your pet is cared for in a way that is 2nd to none. Dr. Goetz performed multiple surgeries on my rescue Shih Tzu... Read More
Dr. Goetz and her staff are absolutely amazing. They go above and beyond to make sure your pet is cared for in a way that is 2nd to none. Dr. Goetz performed multiple surgeries on my rescue Shih Tzu, Teddy. I received phone calls from her and her staff on the days following his surgeries to make sure he was doing OK and adjusting to his new home with me. Dr. Goetz gives her patients her home phone number in case of emergency. In all the vets I have ever known, none have ever done this for me. Her staff are all amazing! They are kind, professional, and spend time with you to explain everything that has been done with your pet and everything that you need to do as follow up. Her hours are very flexible to allow for working parents. Read Less
Mary Wurm
25 Nov 2014
REPORT
Best place ever. Thank you everyone for the love & care you gave Cameron.
Tara H.
12 Nov 2014
REPORT
I brought in a lost dog this morning to check to see if he was microchipped. Debra, Ashley and Dominique immediately helped me with a leash and asking all sorts of questions about the dog. Detective A... Read More
I brought in a lost dog this morning to check to see if he was microchipped. Debra, Ashley and Dominique immediately helped me with a leash and asking all sorts of questions about the dog. Detective Ashley looked on Craigslist and Triangle Lost Pet to help find this sweet little man's parents. She then called around to other vet clinics and VOILA! She found Dad!!!! It was a happy reunion between pup and Dad!!!These ladies were THE BEST!!!! So helpful, kind and caring! Speaks volumes for the level of care they surely provide to all of their furry patients! Read Less
Andrea Taylor Bryant
10 Nov 2014
REPORT
Excellent! Took the best care of my Bruce after he was hit by a car. Friendly and professional! Thanks for everything!
Kirk M.
26 Sep 2014
REPORT
For my new kitty I needed to have all of the shots for him. I called and they gave me the price, a la carte. Then they mentioned that all of those plus lots more things are included in their year lo... Read More
For my new kitty I needed to have all of the shots for him. I called and they gave me the price, a la carte. Then they mentioned that all of those plus lots more things are included in their year long silver or gold plan (this being $44/month). I went in for the appointment, and was showed a sheet on the gold plan with deliverables (again, showing $44/month for year). I agreed to get that. Then after most of the work was done, I was given the credit card authorization form, and within the fine print it said there is also a $50 enrollment fee. WHAT?? When I presented this to them, the nurse and the office manager both appeared confused that their own flyer they show didn't say anything about the fee. But said nothing could be done about it, and I would have to pay it. What a hoax! If they really did feel a mistake was made, then they shouldn't charge it. Otherwise, it looks to be on purpose.Nothing is worse than when companies try to swindle money... or won't make an effort if it indeed was just an error. Read Less
Starr B.
17 Sep 2014
REPORT
Animal Hospital at Brier Creek is AMAZING!I brought two of my sweet cats (ages 5 & 10) for check-ups, flea prevention, and general concerns about their wellbeing-from the second I called to make an a... Read More
Animal Hospital at Brier Creek is AMAZING!I brought two of my sweet cats (ages 5 & 10) for check-ups, flea prevention, and general concerns about their wellbeing-from the second I called to make an appointment both ladies at the front desk were amazingly kind and helpful. I had to call again on the day of the appointment because I couldn't find him when I was ready to go! They were very understanding about delaying my appointment 20 minutes. I was seen immediately once I checked in!Also when I got there my cat had gotten scared in the carrier during the car ride and had made a mess. Without hesitation the nice vet techs cleaned the carrier and gave me several puppy pads to lay in the bottom of it for the ride home! I'm sure that whole process was kind of gross so I'm immensely grateful!The Veterinarian and staff were very understanding about my finance concerns and always showed me ALL the options for work to be done with my kitties-they didn't put the pressure on but instead said I had a window of time to decide now that the cat had been scene and analyzed recently.The waiting area is super cute and there was a kitten up for adoption in an adorable pink crate. You can tell that everyone who works there really cares for animals-and that's the kind of place I want to go!!Last but certainly not least, they kept surprising me with cute little touches of care regarding my furrbaby. They will provide you with a binder that has information on animal health that is personalized toward your individual pet! Also when I got in the waiting room they had a colorful towel with cat treats and (if my cat likes it, cat nip!) At the end of the visit when I was already really pleased and happy with the care provided, I was offered a cute little toy to take home for my baby!What a thoughtful, caring business. HIGHLY RECOMMEND!! Read Less
Cherie Outen
20 Aug 2014
REPORT
Great staff, and does all they can with my budget in mind!
Abby G.
28 Jul 2014
REPORT
I am so impressed with this animal hospital! I had never been there before but was in the market for a new, better vet. My dog had been coughing for a few days and was worried so I called them at 7:30... Read More
I am so impressed with this animal hospital! I had never been there before but was in the market for a new, better vet. My dog had been coughing for a few days and was worried so I called them at 7:30 am on a Monday. Dominique was a gem! She was able to fit me in that day and was so pleasant to talk to! We went there and were greeted by the friendly staff and filled paperwork out immediately. Gwen, the vet nurse was so cool and our pup just loved her! You could tell she loved animals and was great at what she does. Jen, our vet was so personable and knowledgeable. She was down-to-earth and exactly what we have been looking for in a vet. They gave us a binder of information for our pup and prescribed her pills to help with her minor kennel cough. They spoiled her with treats and attention the entire time! They called the next day to check in on her and let's just say, we were very impressed! Our old vet is history! Unfortunately we are only living in Raleigh for a temporary time but if anyone is in the market for a wonderful animal hospital, give this place a chance.. You won't be disappointed! And neither will your furry child :) Read Less
Judy Taylor Childress
2 Jul 2014
REPORT
I am skeptical of an animal hospital that does not have a live voice when you call. I am supposed to leave a message and they will call me back. Really?
Amanda D.
13 Apr 2013
REPORT
Would not recommend.. Brought my pet in for an annual check. All of the tests were negative and the vet was friendly but there the positive goes out the door.. They would only authorize a years wor... Read More
Would not recommend.. Brought my pet in for an annual check. All of the tests were negative and the vet was friendly but there the positive goes out the door.. They would only authorize a years worth of HW preventative if I bought it directly from their website. Actually told me they would only give me a written prescripion for six months if I got it filled elsewhere. I'm used to being able to get a Rx and just get it filled online. What a pain. They gave me three prescriptions for my pet and sent me to three different places to get them filled.. One of the places were charging three times as much then the last vet i got it from. Will not be going back, these folks are just way too difficult to work with. Read Less
Leanne O.
25 Jun 2012
REPORT
The staff is great, the location convenient, the listening skills and diagnostic capability of the vet, really really horrible. After weekly visits and antibiotics over several months finally schedule... Read More
The staff is great, the location convenient, the listening skills and diagnostic capability of the vet, really really horrible. After weekly visits and antibiotics over several months finally scheduled a visit to just talk with Dr. G (yes willing to pay for the privilege of a consult). Dr. G actually said, "If my dog was really that sick she would need to be at NC Vet hospital." It was a put down statement to let me know I didn't know what I was talking about. Two days later I am back in the office with my poor dog, thank goodness it was Dr. G's day off, guess where the other Vet sent us straight to NC State Vet ER where my dog was diagnosed with pancreatitis and ended up almost dying. She was in the hospital for 5 days. I would have written this sooner, but someone else had a similar experience only their puppy didn't make it, not sure what happened to that review, but I will monitor mine. Read Less
RodneyC900
27 May 2012
REPORT
I have just started going to the hospital with my girlfriend's pet and went there on personal recommendation. I had great personalized service and was given a very thorough appointment which reviewed ... Read More
I have just started going to the hospital with my girlfriend's pet and went there on personal recommendation. I had great personalized service and was given a very thorough appointment which reviewed all my puppie's needs. The Dr, Dr. Sarvas was very thorough and gave me lots of helpful tips on my puppy's behavior. Our next nursing appointment with Jade was also very thorough and helpful. I highly recommend this hospital!! Read Less
dogs99
16 May 2012
REPORT
I took my scared old little dog there and I was so nervous going to a new vet. The staff was so friendly and kind. They offered me and my dog something to drink right away. My dog was so calm and t... Read More
I took my scared old little dog there and I was so nervous going to a new vet. The staff was so friendly and kind. They offered me and my dog something to drink right away. My dog was so calm and the vet was so gentle. I had so many questions since my dog is getting older and they were so caring and took so much time. I was so thrilled with my experience. You can tell that they really care about what they do. Read Less
Denise N.
19 Nov 2011
REPORT
Love these folks. Great staff. They truly care about your animals.
rlankford34
5 Sep 2011
REPORT
We are so thank-ful for all the ladies at BC Animal Hospital. At our previous groomer in Durham, the two poodles would come back scared and thirsty. The larger poodle almost had his spirit crushe... Read More
We are so thank-ful for all the ladies at BC Animal Hospital. At our previous groomer in Durham, the two poodles would come back scared and thirsty. The larger poodle almost had his spirit crushed and he was not the same for a couple days. Now, the poodles are happy after grooming because they are treated with love and kindness. If I could say one comment, the entire staff treats our dogs with LOVE both in grooming and with shots and treatments.Read Less
fecramsey
8 Jul 2011
REPORT
I wanted to send a warning for folks in the Brier Creek area about the bad experiences I had at Brier Creek Animal Hospital. The biggy was when I went in expecting to pay $150 and the bill was $717 af... Read More
I wanted to send a warning for folks in the Brier Creek area about the bad experiences I had at Brier Creek Animal Hospital. The biggy was when I went in expecting to pay $150 and the bill was $717 after the fact!! The 'estimate' they send had a big written estimate for $123 on one page. Guess I missed the small print in the middle of heavy text saying dental could range from $250-500. Plus, got a phone call that during the proceedure my cat needed more medication - but no one told me that would add another $150! Other issues - I saw them drop my cat for one. Also, they overload you with information and vet jargot that you feel completely confused and stressed out, and that you better agree to anything. I had several experiences there and each one was more stressful than the first. There are plenty of other good vets - so best of luck finding one of those! Read Less
Mckenzie C.
21 Mar 2011
REPORT
Great place to take your pet! Friendly veterinarian and staff who consistently offer A+ customer service. I've taken my mixed breed dog to countless veterinarians in the Triangle, and this office is t... Read More
Great place to take your pet! Friendly veterinarian and staff who consistently offer A+ customer service. I've taken my mixed breed dog to countless veterinarians in the Triangle, and this office is the BEST. Read Less
raleigh1017
19 Nov 2009
REPORT
My visits with them are always very professional, you can tell that the staff really cares about your pet, they cover all treatments with you very well and thier facility is always very clean. I would... Read More
My visits with them are always very professional, you can tell that the staff really cares about your pet, they cover all treatments with you very well and thier facility is always very clean. I would never go anywhere else for my pets care. Dr. Goetz is amazing! Read Less
kittymommy
12 Sep 2009
REPORT
I have been bringing my cat to see Dr. Goetz since Animal Hospital at Brier Creek opened. All the staff is super friendly and always cares so much about my kitty. My cat doesn't usually do very well... Read More
I have been bringing my cat to see Dr. Goetz since Animal Hospital at Brier Creek opened. All the staff is super friendly and always cares so much about my kitty. My cat doesn't usually do very well at the vet, but the staff is so gentle here that she does better than she has anywhere. If there is a wait to see the doctor, I am always offered something to drink. The nurse always give my kitty catnip and a free toy. They always spend lots of time with me when I have questions and the nurses are so knowledgable. Dr. Goetz is very gentle and caring with my kitty and always spends the extra time with her. They are the best hospital I have ever been too. And, everything is always so clean and it doesn't smell like an animal hospital. Read Less
vryspoiled
28 May 2008
REPORT
I've been going to this particular vet for about a year now and Dr. Goetz is great! She's wonderful at explaining things in a way you can definitely understand and will even provide pictures. Her st... Read More
I've been going to this particular vet for about a year now and Dr. Goetz is great! She's wonderful at explaining things in a way you can definitely understand and will even provide pictures. Her staff is very professional and courteous as well.Everyone really takes the time to get things done right. The reason I didn't give them 5 stars, is it's a realitively new office and they are still working out some of the kinks. If you happen to get the Val-pak, there is always a coupon for $10 off your first visit. Give it a try! You'll be impressed.I would definitely recommend this vet to my friends and family. Read Less
Raleigh veterinary services – delivered with courtesy and respect! As a new client of our Animal Hospital in Raleigh, you can expect our full attention to your pets’ needs. When you arrive for your appointment, you will be greeted warmly, and we’ll usher you into an examination room after checking in your pet. In most cases, one of our veterinary technicians will start by asking about your pet’s medical history, current condition and the reason for your visit, gathering data for the doctor. Then, one of our veterinarians will examine your pet, ask you further questions and then may recommend diagnostic tests if needed. Once the tests have been run, which can usually be done in the practice, your doctor will discuss a possible diagnosis and treatment plan if warranted. This is a great time to ask questions. Our veterinary team wants to make sure you’re completely comfortable with the information we’re providing. Our veterinary technician will likely come back to wrap things up and will provide you with helpful pet care information and answer wellness and care questions for you. Our front desk staff will process your payment and schedule any needed follow up. Please note: Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible. We are excited to meet you and your human and animal family members!
I was new to the area and this was very convenient because of their pet grooming services. Well, I will tell anyone NOT to go here. First, my dog had a sore jaw.....almost $600.00 later......it was a ... Read More
I was new to the area and this was very convenient because of their pet grooming services. Well, I will tell anyone NOT to go here. First, my dog had a sore jaw.....almost $600.00 later......it was a pulled muscle. Then I called to get her shots updated......over $100.00 more than a highly respected competitor PLUS they no longer have a groomer. Staff on phone are nice....UNTIL You question their pricing. People who talk about price gouging on here are not exaggerating. It happened to me too. Read Less
Tami R.
4 Mar 2019
REPORT
☆☆☆☆☆
REPORT
I called and spoke with Dr. Goetz this morning about 2 stray, abandoned kitties that I found over the weekend. I found this hospital on-line and it stated that they do some local adoptions. I was el... Read More
I called and spoke with Dr. Goetz this morning about 2 stray, abandoned kitties that I found over the weekend. I found this hospital on-line and it stated that they do some local adoptions. I was elated when she said that she would take them in. I wanted to keep them out of kill-shelters so I took the trek from Fuquay to Brier Creek which is pretty much in the Durham area of Raleigh. When I got there, the doctor greeted me with, "Oh I forgot to mention the charge for surrendering the kittens when we were on the phone." I told her that I did not come prepared for that and she just said to take them to a shelter. How unprofessional. Don't be fooled if you think that this woman loves your pet, she loves your money. I would have kept these beautiful babies but I have a grandchild that is highly allergic to them. I just wish Dr. Jennifer Goetz was honest over the phone. I would avoid this place at all cost. Please read all the other reviews, I wish I would have. Obviously in it for the love of money and not the love of animals. Read Less
Susan W.
12 Feb 2019
REPORT
☆☆☆☆☆
REPORT
So many issues and improper treatment of not only my pet but me as a customer as well. They don't listen at all. They are unorganized. They misdiagnosed my fur-baby and after gouging me for a $1,20... Read More
So many issues and improper treatment of not only my pet but me as a customer as well. They don't listen at all. They are unorganized. They misdiagnosed my fur-baby and after gouging me for a $1,200 teeth cleaning, misreported to my pet insurance so I had no coverage. They acknowledged they were aware of the false reporting and then tried to rectify it with an illiterate letter to my insurance company that no real vet would have written or signed. I won't go near this place again and would never recommend it anyone that cares about their animals. Read Less
Julie R.
23 Jan 2019
REPORT
☆☆☆☆☆
REPORT
The people that work there are nice enough but WOW they are expensive. I got a quote from another vet that was less than half of what they were charging me. The vet suggested getting my puppy fixed at... Read More
The people that work there are nice enough but WOW they are expensive. I got a quote from another vet that was less than half of what they were charging me. The vet suggested getting my puppy fixed at four months as well as some kind of hip procedure (my pup is completely healthy). The other vet I talked to HIGHLY discouraged getting my pup fixed before 6 months and whatever kind of procedure that was. I wasn't even asked if I wanted to get my dog fixed they just immediately started pushing it on me. I got my dog from a highly reputable breeder and they called me after i sent them the paperwork from animal hospital at Brier Creek . They recommended that I go to a different vet because it was overpriced and they were concerned about the amount of dewormer he was being given. I spent over $100 both times I went and it was just too expensive. I am prepared to spend whatever I need to on my pup but I don't want to be taken advantage of. Read Less
Kate G.
23 Dec 2018
REPORT
☆☆☆☆☆
REPORT
Wow, these guys are great. I came in for a wellness check of my dog and they provide a customized hard-sided binder with your dogs medical history and recommendations.Extremely friendly and knowledgea... Read More
Wow, these guys are great. I came in for a wellness check of my dog and they provide a customized hard-sided binder with your dogs medical history and recommendations.Extremely friendly and knowledgeable staff, these guys are now my secondary vet office. Read Less
Amy W.
6 Sep 2018
REPORT
☆☆☆☆☆
REPORT
The staff at AHBC loves their patients! We started taking our rescue here back in July and everyone was very friendly, patient, and kind. As a rescue, he's quite the nervous fellow, and they were so g... Read More
The staff at AHBC loves their patients! We started taking our rescue here back in July and everyone was very friendly, patient, and kind. As a rescue, he's quite the nervous fellow, and they were so gentle with him! He recently had to have some dental work done and the team cared for him very well and even called the next morning to make sure he was OK. It makes me feel good knowing that they care about my Murphy as much as I do! Read Less
Tanya T.
28 Jul 2018
REPORT
☆☆☆☆☆
REPORT
My puppy Banana LOVES his vet and all of the people there. Moving into another state I was scared about not finding the perfect vet and then I came across Animal Hospital at Brier Creek. Everyone who ... Read More
My puppy Banana LOVES his vet and all of the people there. Moving into another state I was scared about not finding the perfect vet and then I came across Animal Hospital at Brier Creek. Everyone who works there is the true definition of an animal lover. My puppy didn't feel stressed and was actually happy to be at the vet. I received an entire binder with useful information about a new puppy. The vet took about an hour with us to discuss vaccinations, wellness and nutrition. I definitely recommend this establishment and so does Banana. Read Less
Nancy R.
15 Jul 2018
REPORT
☆☆☆☆☆
REPORT
AHBC is a great place to take your pet. They really care about the animals and have provided great care for my dog for the past four years.
Monica Chaparro
6 Jul 2018
REPORT
☆☆☆☆☆
REPORT
My husband and I have been taking our senior rescue dog, Rosie, to AHBC for about two years. We never feel rushed during visits; we’ve needed a couple of urgent/emergency visits, and AHBC has accommod... Read More
My husband and I have been taking our senior rescue dog, Rosie, to AHBC for about two years. We never feel rushed during visits; we’ve needed a couple of urgent/emergency visits, and AHBC has accommodated us every time - so much so that Dr. Goetz gave me a mobile number and we were texting after hours about how best to care for Rosie! We find the prices reasonable and are well worth the quality of care Rosie receives. Read Less
Jeff G.
14 Jun 2018
REPORT
☆☆☆☆☆
REPORT
Dr. Goetz has taken care of our little one for years. She and her staff have always been great. So it's embarrassing that I'm only now writing this review, after he has passed. As wonderful as Dr. Goe... Read More
Dr. Goetz has taken care of our little one for years. She and her staff have always been great. So it's embarrassing that I'm only now writing this review, after he has passed. As wonderful as Dr. Goetz and staff have always been, their compassionate handling of our dog's final days was even more incredible. Of the veterinarians I've used over the years, I've never found a team as caring as the one at Animal Hospital at Brier Creek. They obviously love animals, but they take care of the pet parents as well. Read Less
Will Dennis
19 May 2018
REPORT
☆☆☆☆☆
REPORT
My dog needed emergency surgery because he swallowed a golf ball, I took him there around 5PM(they close at 5:30) she did the surgery anyway and everyone that worked there stayed past 8:30PM. Not only... Read More
My dog needed emergency surgery because he swallowed a golf ball, I took him there around 5PM(they close at 5:30) she did the surgery anyway and everyone that worked there stayed past 8:30PM. Not only were all the staff great but also the veterinarian during the surgery found something else wrong with my dog that could have eventually killed him and she fixed that as well and even then I still didnt pay the amount of the full estimate they previously gave me. Everything was very fair price, staff was great and they have complimentary drinks and snacks while you're waiting Read Less
Melissa Porter
7 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Always the best experience for my cats. Dr. Goetz is so good with them, and so are the nurses and techs. They are fast, efficient, and usually on time. Love coming here.
Laine Hill
23 Feb 2018
REPORT
☆☆☆☆☆
REPORT
We have been taking our two fur babies here since they were puppies. One had developed some extreme anxiety issues and needs to be eased into things. We went to them three times to have his nails clip... Read More
We have been taking our two fur babies here since they were puppies. One had developed some extreme anxiety issues and needs to be eased into things. We went to them three times to have his nails clipped. The third visit, most recently, we reached out for help because his paws were bleeding. We made an appointment and asked for heavy sedation so he would sleep since he really does not do well with nail cuts. When making the appointment they did not mention that we had to give him oral sedation, they called us one hour before it had to be given to tell us about it otherwise we would be forced to make a new appointment, very unprofessional.
Then we took him in and the appointment was a disaster. After him not being fully asleep, and enough sedation that he should be, they continued to force a muzzle and holding him down to attempt the nail cut. We were asked to leave the room but when we saw our dog again, he was traumatized. Not even I could touch him, which is upsetting. We sat in the parking lot for a lengthy period of time to find a way to drive him home. They had us pay and did not give help to get him home, which took an hour.
The vet traumatized our dog and never got his nails cut. He unnessacarily went through that horrible experience and they did not help him afterwards.
They are not trained to handle animals who have anxiety issues or need some extra attention. Read Less
Brooke Jackson
29 Nov 2017
REPORT
☆☆☆☆☆
REPORT
Just switched to Animal Hospital at Brier Creek and I couldn't be happier. Everyone was extremely nice and VERY knowledgeable. I was very pleased with every aspect. After just one visit, its clear the... Read More
Just switched to Animal Hospital at Brier Creek and I couldn't be happier. Everyone was extremely nice and VERY knowledgeable. I was very pleased with every aspect. After just one visit, its clear the difference between here and my last vet was night and day. I would highly recommend to everyone. Read Less
jamie khani
23 Oct 2017
REPORT
☆☆☆☆☆
REPORT
We highly would recommend Animal Hospital at Brier Creek to anyone looking for a veterinarian office for your pets. The staff are always very organized, knowledgeable and very professional. Lucy rec... Read More
We highly would recommend Animal Hospital at Brier Creek to anyone looking for a veterinarian office for your pets. The staff are always very organized, knowledgeable and very professional. Lucy receives lots attention every time we have an appointment, board her or come in for doggy beauty parlor:) Read Less
Diem Lane
7 Oct 2017
REPORT
☆☆☆☆☆
REPORT
We have been going here ever since we adopted our fur baby in February of 2016 and the service has been wonderful all around. Those at the front desk are always friendly and sweet to Grace and I and t... Read More
We have been going here ever since we adopted our fur baby in February of 2016 and the service has been wonderful all around. Those at the front desk are always friendly and sweet to Grace and I and the doctor and vet techs do an amazing job caring for our dog. We recently moved to Apex and I have no issues with driving up to Brier creek because we love the service!
Madeline M (mommy to Grace!) Read Less
Beth G.
19 Sep 2017
REPORT
☆☆☆☆☆
REPORT
A clean facility with friendly staff. I prefer not to keep my cats updated on vaccines because they are entirely indoors and have been vaccinated several times throughout their lives. I brought one of... Read More
A clean facility with friendly staff. I prefer not to keep my cats updated on vaccines because they are entirely indoors and have been vaccinated several times throughout their lives. I brought one of my three kitties in for a routine exam and urinalysis because of some potty issues she was having. The doctor refused a urinalysis because kitty wasn't current on a rabies vaccine and said her staff was at risk...but then she continued to do a physical exam and administered another a vaccine without hesitation. I guess there is only risk of being bitten during a rabies vaccine....which wouldn't take affect immediately anyway.I understood they had a different view on vaccinations and moved on in a respectful way, then at check out they refused to allow me to schedule another kitties appointment because I told them I did not want a rabies vaccine for him either. I understand it's state law but they're also my animals and I've never been refused service in this way, they also didn't think to offer me a titer test which I've done in the past for other veterinarians and would have been happy to spring for.I will not be back and will be finding a more understanding and empathetic veterinarian for my three cats and future pets. It's really a shame because everyone I interacted with was friendly until I became the lady with crazy rabid cats. Read Less
Karla H.
14 Sep 2017
REPORT
☆☆☆☆☆
REPORT
The only reason I didn't give 5 stars is because I have only been a client for a couple of months and only seen the vet once. She seems very thorough and knowledgeable. The staff is very nice. I als... Read More
The only reason I didn't give 5 stars is because I have only been a client for a couple of months and only seen the vet once. She seems very thorough and knowledgeable. The staff is very nice. I also have one of my dogs groomed there. He is a rescue and gets pretty freaked out. The Groomer has done a great job. The staff also helped me out with some recommendations for pet sitting after I had a horrible experience at Paws at Play at Brier Creek. Try out this vet!! I love my animals dearly and have high standards. Read Less
My N.
21 Aug 2017
REPORT
☆☆☆☆☆
REPORT
I hoped that the few bad reviews were an anomaly and the many good reviews were more reflective of the overall standard of the practice. It appears that I was wrong. In my opinion their practices are ... Read More
I hoped that the few bad reviews were an anomaly and the many good reviews were more reflective of the overall standard of the practice. It appears that I was wrong. In my opinion their practices are tantamount to price gouging. What is much much worse is that I fully believe that their profit is the only thing that counts, and not the care or health of our pets. I am absolutely disgusted by my experience with this Vet. Read Less
This R.
20 Aug 2017
REPORT
☆☆☆☆☆
REPORT
CHECK YOUR PRICES ELSEWHERE!!!In my opinion they are guilty of price gouging. I am absolutely disgusted by my experience.
melissa caban
15 May 2017
REPORT
☆☆☆☆☆
REPORT
Very pleased with my experience, and they are doing everything they can to take care of my dog who at the moment isn't well.
Nikki M.
4 May 2017
REPORT
☆☆☆☆☆
REPORT
Friendly and knowledgeable staff! Being new to the area, one of the first things I look for is a great vet for my dogs. I was so happy to find Animal Hospital at Brier Creek. I know that my puppy a... Read More
Friendly and knowledgeable staff! Being new to the area, one of the first things I look for is a great vet for my dogs. I was so happy to find Animal Hospital at Brier Creek. I know that my puppy and senior dog are receiving great care. Read Less
Brandon F.
1 May 2017
REPORT
☆☆☆☆☆
REPORT
Friendly staff, convenient location, and highly accredited. I would highly recommend.
Jacqueline Bateman
25 Apr 2017
REPORT
☆☆☆☆☆
REPORT
Dr. Goetz and her team saved my dog's life last year and I am forever grateful. I was lucky enough to see the vet nurse that helped perform the life saving surgery the day I brought my other dog in f... Read More
Dr. Goetz and her team saved my dog's life last year and I am forever grateful. I was lucky enough to see the vet nurse that helped perform the life saving surgery the day I brought my other dog in for an illness visit last week. I was delighted to find out that another vet had joined the practice, Dr. George. When i contacted AHBC they made sure she was seen the following morning even though they already had a very busy schedule. When we met Dr. George, my dog was immediately at ease with her. This is not always the case with this dog so I am even more happy to have found a vet where my dog feels comfortable even when unwell. Dr. George has a very calming demeanor and my dog responded to it very well. So far, the treatment Dr. George recommended has been working. I hope to have more well visits in the future! Read Less
Kelly S.
9 Mar 2017
REPORT
☆☆☆☆☆
REPORT
I couldn't say enough wonderful things about the Animal Hospital At Brier Creek if I wrote for days. Everyone there is always so friendly and attentive. The staff always makes sure that pricing and t... Read More
I couldn't say enough wonderful things about the Animal Hospital At Brier Creek if I wrote for days. Everyone there is always so friendly and attentive. The staff always makes sure that pricing and take home care is well explained. Dr. G has helped me to save money that other practices would have probably happily taken by making sure that I am well educated on my dogs issues. We are there frequently enough that the front desk staff often knows me by voice on the phone and I have yet to have anything short of a fabulous experience. In addition to helping me with my dog they have also helped me with several strays I have found. Everyone is extremely well educated, mindful financial costs, and clearly passionate about their profession. Read Less
David Adams
17 Feb 2017
REPORT
☆☆☆☆☆
REPORT
Dr. Goetz and her staff were great!! The care she showed for my dogs was a mile above any other vet they have been to. She was patient and thorough in explaining things and my pitties absolutely loved... Read More
Dr. Goetz and her staff were great!! The care she showed for my dogs was a mile above any other vet they have been to. She was patient and thorough in explaining things and my pitties absolutely loved her and Hannah. Never going anywhere else. Read Less
Alexandra A.
28 Jan 2017
REPORT
☆☆☆☆☆
REPORT
I've been taking my dog Oreo here since I moved to the area 5 years ago. They are so nice and helpful. Oreo can be difficult and they don't seem to mind too much. They always call to check on him afte... Read More
I've been taking my dog Oreo here since I moved to the area 5 years ago. They are so nice and helpful. Oreo can be difficult and they don't seem to mind too much. They always call to check on him after appointments and let me get any medications I need in a quick way. What's even better is that they are open part of the day on Saturdays. I highly recommend this place. Read Less
Jillery Ellen S.
14 Jan 2017
REPORT
☆☆☆☆☆
REPORT
Holy Moley. I love love love this place and it is right in my backyard! FABULOUS service and knowledge. Caring professionals from bottom to top. They give you a binder with you pets medical records an... Read More
Holy Moley. I love love love this place and it is right in my backyard! FABULOUS service and knowledge. Caring professionals from bottom to top. They give you a binder with you pets medical records and information about pets the age of your pet. To say I like this place is an understatement. I loved their 'resident' pets of a small dog and an older gray cat who appears to answer the phones and checks you out as you leave. Additionally, this place is AAHA certified. The hospital and staff are freakin' awesome. This place is like one in a million!! Read Less
Renee T.
13 Jan 2017
REPORT
☆☆☆☆☆
REPORT
Dr. Goetz went above and beyond when caring for my cat. I have never felt so comfortable and welcomed as i did when i went to the Animal Hospital at Briar Creek. I also would like to recognize her pra... Read More
Dr. Goetz went above and beyond when caring for my cat. I have never felt so comfortable and welcomed as i did when i went to the Animal Hospital at Briar Creek. I also would like to recognize her practice manager, I believe her name was Ashley she is the most genuine person i have ever met. If you have an animal I highly recommend Dr. Goetz and her staff, thank you for your excellent service ladies. Read Less
Crystal Davis
12 Jan 2017
REPORT
☆☆☆☆☆
REPORT
I took my fur babies to Dr. Goetz and I would never take them anywhere else. I have a 5 year old chocolate lab and a 13 Persian cat. Ozzy is getting up there in age for a perisan and is very delicate... Read More
I took my fur babies to Dr. Goetz and I would never take them anywhere else. I have a 5 year old chocolate lab and a 13 Persian cat. Ozzy is getting up there in age for a perisan and is very delicate these days. Dr. Goetz has such an amazing bedside manner with him and has a gentle calming presence so Ozzy has no trouble warming up to her. Which I have found is not always the case when going to others vet. Brody is still very playful- as most labs are but Dr. Goetz is able to get him to settle down as during his exams. Ozzy and Brody are very different but the quality of their care is not. Not only does Dr. Goetz have a great temperament with my babies, she is also very great with me. The few times Ozzy and Brody have been sick she breaks down everything I need to do, what to expect and her follow goes above and beyond most human doctors.
Not only is Dr. Goetz great but so is her team. I never have an issue getting an appointment or any of my questions answered and the three of us are always greeted by name when we come into the clinic. Have a sick or wounded animal is very stressful and Dr. Goetz and her team do a great job easing that stress and frustration, even in the worst of cases. Read Less
John W.
12 Jan 2017
REPORT
☆☆☆☆☆
REPORT
I cannot even express in words how much I appreciate Drs. Goetz and Daube, and the rest of the staff at Animal Hospital at Brier Creek. My wife and I moved to the area in February of last year and sta... Read More
I cannot even express in words how much I appreciate Drs. Goetz and Daube, and the rest of the staff at Animal Hospital at Brier Creek. My wife and I moved to the area in February of last year and started taking our cat, Petunia, to this vet as it was close to our apartment. We were incredibly lucky for that.The staff here always treated Petunia gently and lovingly. Tunie recently passed away from a rare form of Leukemia, but in the several months prior Dr. Goetz would call frequently (after each treatment of chemo and occasionally just to check in) to make sure Tunie was doing well. You can tell that she really, deeply cares about the animals in her care. I would highly, highly recommend them for anyone who considers their pets a part of the family. Read Less
Kristin D
5 Jan 2017
REPORT
☆☆☆☆☆
REPORT
I felt nickel and dimed. Brought in a cat just to update two vaccines and 200 dollars later I spent way more than I anticipated... I was charged 21 dollars for an ear cleaning I didn't ask for. I wil... Read More
I felt nickel and dimed. Brought in a cat just to update two vaccines and 200 dollars later I spent way more than I anticipated... I was charged 21 dollars for an ear cleaning I didn't ask for. I will never go back. Read Less
Jennifer H.
14 Dec 2016
REPORT
☆☆☆☆☆
REPORT
I can't thank this office enough for all of their kindness during one of the worst nights ever. Our poor Donovan had to be put down last night and every single person from Dr George to all of the aide... Read More
I can't thank this office enough for all of their kindness during one of the worst nights ever. Our poor Donovan had to be put down last night and every single person from Dr George to all of the aides were so very kind and understanding. They didn't fluff up his diagnosis or give us false hope as other vets did. Sadly he was an elderly dog with congestive heart failure. It was time. They didnt rush our goodbye but were there to comfort us when he was gone. I can't begin to explain how much that meant.You can't possibly ask for a better service for your dogs. Read Less
Jeff Lynall
15 Nov 2016
REPORT
☆☆☆☆☆
REPORT
I don't review much but I thought I would give them one. They are fantastic people and do great in caring for my dog. You won't be disappointed.
Angelica Arnaldy
3 Nov 2016
REPORT
☆☆☆☆☆
REPORT
This place is wonderful. On my last visit, I arrived at 5:15 p.m., they were expecting an emergency to arrive & with all that, they still took great care if my dog. For my surprise, they called every ... Read More
This place is wonderful. On my last visit, I arrived at 5:15 p.m., they were expecting an emergency to arrive & with all that, they still took great care if my dog. For my surprise, they called every single day for a week after my visit to monitor my dog's health. They are amazing! Read Less
Chuck White
13 Sep 2016
REPORT
☆☆☆☆☆
REPORT
I can't say enough good things about Dr Goetz AND her terrific staff. Dr Goetz is the most thorough and attentive doctor I have ever known. Last year she accurately diagnosed my rescued Japanese Chi... Read More
I can't say enough good things about Dr Goetz AND her terrific staff. Dr Goetz is the most thorough and attentive doctor I have ever known. Last year she accurately diagnosed my rescued Japanese Chin as having a terrible yeast infection, an important issue which made him stink and which two other doctors had missed.Read Less
Carol H.
22 Jun 2016
REPORT
☆☆☆☆☆
REPORT
Best vet visit ever! All staff compassionate and friendly. Used peanut butter and treats to get my nervous dog to relax. Very professioal and informative vet as well as a vet that knew how to calm... Read More
Best vet visit ever! All staff compassionate and friendly. Used peanut butter and treats to get my nervous dog to relax. Very professioal and informative vet as well as a vet that knew how to calm my dog. Read Less
Devlin S.
18 Mar 2016
REPORT
☆☆☆☆☆
REPORT
Been here a few times since moving to Durham. Each visit was friendly and the animals were well cared for. When our cat was very sick they made room for us to visit same day. Work with us on preven... Read More
Been here a few times since moving to Durham. Each visit was friendly and the animals were well cared for. When our cat was very sick they made room for us to visit same day. Work with us on preventive care accepting records from NC State for our Aussie who is a blood donor. Really like having one week day they are open late and Saturday hours so we don't have to take time off work for routine exams and preventive care. Read Less
Diane M.
23 Feb 2016
REPORT
☆☆☆☆☆
REPORT
I had a terrific experience. I am a daughter of a veterinarian and pet store owner (in another state), and I was really impressed by the friendliness and attention to detail by all staff. They know ho... Read More
I had a terrific experience. I am a daughter of a veterinarian and pet store owner (in another state), and I was really impressed by the friendliness and attention to detail by all staff. They know how to provide top-knotch service and care. I will definitely be back. I found them through Groupon, and I am so glad. They did not try to upsell me on extra services like another established and supposedly reputable local vet clinic did. My two dogs loved everyone who was working that day, which tells me a lot. You can't fool dogs! If you want caring, no-nonsense vet care, this is the place! Read Less
Brittany P.
10 Feb 2016
REPORT
☆☆☆☆☆
REPORT
I was incredibly impressed with the staff when we brought our dog in for her post-adoption checkup. The vet techs and the doctor were very thorough with their exam and explained everything to me in a ... Read More
I was incredibly impressed with the staff when we brought our dog in for her post-adoption checkup. The vet techs and the doctor were very thorough with their exam and explained everything to me in a way that was easy to understand. I never felt rushed at all, and it was obvious how much everyone cares about their work.Our first visit was with a newly adopted shelter dog. She is older and has arthritis. It was bad enough at the time that she couldn't jog or jump. She is so much better now. She can easily walk for several miles and jog a pretty good distance. She has so much energy that everyone thinks she's a puppy! Read Less
Jordan Short
5 Feb 2016
REPORT
☆☆☆☆☆
REPORT
The staff here was always very helpful and friendly, the doctor on the other hand I had mixed emotions about. I was able to hear Dr. Goetz on the other side of the door talking about how I was not tak... Read More
The staff here was always very helpful and friendly, the doctor on the other hand I had mixed emotions about. I was able to hear Dr. Goetz on the other side of the door talking about how I was not taking my dog's condition seriously, and it was very disheartening considering I was there trying to get the best care I could for her. We also had an incident when I left her there for the day for testing and was told that I would hear mid day when to pick her up. I finally called after 5 pm after not hearing anything, again the nurses were very helpful and friendly, Dr. Goetz on the other hand responded to my inquiry by saying "believe it or not there are other sicker animals here." I didn't know how to respond to this, all I needed to know was when I could come get my puppy. We decided to no longer use them after this and have been very happy elsewhere. Read Less
Betsy Durham
5 Jan 2016
REPORT
☆☆☆☆☆
REPORT
Great bunch of animal lovers. Absolutely the best care my dog has ever received.
Patricia Love
2 Dec 2015
REPORT
☆☆☆☆☆
REPORT
I finally decided my last visit was today. I've been going here for maybe 4 years now? With 3 different cats. Two of which have passed since and we recently got a new cat from a shelter in August. ... Read More
I finally decided my last visit was today. I've been going here for maybe 4 years now? With 3 different cats. Two of which have passed since and we recently got a new cat from a shelter in August. I kept telling myself i was paying too much every time, and I always felt "swindled" into add-ons! Dr Goetz will create a print out of what you "NEED" to get for the cat, give it to the nurse and have her present it as "this is your total cost". Make sure you READ EVERY SINGLE LINE ITEM! They will sneak things in. Especially a certain shot or for the love of God FOOD! Every time I go they want to get me on the food they sell. Also, the cat I got from the shelter received a particular shot (I wish I could rem which one) but when I came to Dr. Goetz in Aug a few days after getting our cat for the "free" exam (since she was from a shelter) they told me the shot the shelters give are "weak" and not strong enough or have expired so I needed to give our cat another one!! Why oh why didn't i just walk out? I'm so regretting all the money i've spent here. Also, our last cat that passed, we spent so much money trying to figure out what was wrong. It was just test after test after test and in the end....we had to put her down anyway. Please let me note: THE REST OF THE STAFF IS ALWAYS NICE TO ME and courteous!! They are just doing their job.Read Less
Lisa Gonzales
10 Nov 2015
REPORT
☆☆☆☆☆
REPORT
Everybody there is so helpful and friendly. They really treat everybody like family
Daniel Sager
19 Sep 2015
REPORT
☆☆☆☆☆
REPORT
What can I say about this place. Vets, Nurses, and Staff are all awesome! I have been taking my dog Kirby there for over a year. They have done wellness check ups and handled incidents of illness and... Read More
What can I say about this place. Vets, Nurses, and Staff are all awesome! I have been taking my dog Kirby there for over a year. They have done wellness check ups and handled incidents of illness and injury for him. Scheduled appointments or emergency; they have been capable of accommodating. Many Thanks !!! Read Less
Lynn Johnson
13 Sep 2015
REPORT
☆☆☆☆☆
REPORT
A great place to work , and always something different every day, we love our pet parents , and their furry kids
Alkim Tuna
3 Sep 2015
REPORT
☆☆☆☆☆
REPORT
Dr. Goetz was the only veterinarian, out of a slew of veterinarians, that tested my blind cat's blood pressure and treated it (which was twice the norm for cats) even though it is common knowledge tha... Read More
Dr. Goetz was the only veterinarian, out of a slew of veterinarians, that tested my blind cat's blood pressure and treated it (which was twice the norm for cats) even though it is common knowledge that many blind cats lose their vision due to high blood pressure.
She is the only one who took my senior cat's health seriously, offering maintenance diets, treatment for inflamed and swollen ears (after 3 other vets couldn't address his problematic huge cheeks and ear-base which were clearly infected) and gave kind, gentle care.
She called me PERSONALLy-- not just a follow-up service through a secretary--- to ask how my cat was and to deliver test results.
She is thorough and has fantastic kitty-bed side manner. If you are desperate to find someone who can help your pet or simply seek a truly effective permanent maintenance-care vet, consider Brier Creek Animal Hospital. Dr. Goetz is the best.
Read Less
Marquita Antoinette Johns
10 Jun 2015
REPORT
☆☆☆☆☆
REPORT
Love them!!! They did a great job on shadow's first visit there.
E R.
17 May 2015
REPORT
☆☆☆☆☆
REPORT
The staff is extremely knowledgeable and diligent with respect to pet care. They provide comprehensive responses to questions and all of the options available to you with respect to maintaining your ... Read More
The staff is extremely knowledgeable and diligent with respect to pet care. They provide comprehensive responses to questions and all of the options available to you with respect to maintaining your pet's good health. In addition to great care, Dr. Goetz provided me excellent advice on adoption. I already had one pet in the house, and we discussed the best pet personality and options for a second adoption. I really appreciate the time she puts into talking with me and the high level of care she provides. Some of the vet techs are more comfortable than others with the tough tasks and managing angry pets, but overall, it's a great practice. Read Less
Angela Lyons
29 Dec 2014
REPORT
☆☆☆☆☆
REPORT
Dr. Goetz and her staff are absolutely amazing. They go above and beyond to make sure your pet is cared for in a way that is 2nd to none. Dr. Goetz performed multiple surgeries on my rescue Shih Tzu, ... Read More
Dr. Goetz and her staff are absolutely amazing. They go above and beyond to make sure your pet is cared for in a way that is 2nd to none. Dr. Goetz performed multiple surgeries on my rescue Shih Tzu, Teddy. I received phone calls from her and her staff on the days following his surgeries to make sure he was doing OK and adjusting to his new home with me. Dr. Goetz gives her patients her home phone number in case of emergency. In all the vets I have ever known, none have ever done this for me. Her staff are all amazing! They are kind, professional, and spend time with you to explain everything that has been done with your pet and everything that you need to do as follow up. Her hours are very flexible to allow for working parents. Read Less
Kay Carter
29 Dec 2014
REPORT
☆☆☆☆☆
REPORT
Dr. Goetz and her staff are absolutely amazing. They go above and beyond to make sure your pet is cared for in a way that is 2nd to none. Dr. Goetz performed multiple surgeries on my rescue Shih Tzu... Read More
Dr. Goetz and her staff are absolutely amazing. They go above and beyond to make sure your pet is cared for in a way that is 2nd to none. Dr. Goetz performed multiple surgeries on my rescue Shih Tzu, Teddy. I received phone calls from her and her staff on the days following his surgeries to make sure he was doing OK and adjusting to his new home with me. Dr. Goetz gives her patients her home phone number in case of emergency. In all the vets I have ever known, none have ever done this for me. Her staff are all amazing! They are kind, professional, and spend time with you to explain everything that has been done with your pet and everything that you need to do as follow up. Her hours are very flexible to allow for working parents. Read Less
Mary Wurm
25 Nov 2014
REPORT
☆☆☆☆☆
REPORT
Best place ever. Thank you everyone for the love & care you gave Cameron.
Tara H.
12 Nov 2014
REPORT
☆☆☆☆☆
REPORT
I brought in a lost dog this morning to check to see if he was microchipped. Debra, Ashley and Dominique immediately helped me with a leash and asking all sorts of questions about the dog. Detective A... Read More
I brought in a lost dog this morning to check to see if he was microchipped. Debra, Ashley and Dominique immediately helped me with a leash and asking all sorts of questions about the dog. Detective Ashley looked on Craigslist and Triangle Lost Pet to help find this sweet little man's parents. She then called around to other vet clinics and VOILA! She found Dad!!!! It was a happy reunion between pup and Dad!!!These ladies were THE BEST!!!! So helpful, kind and caring! Speaks volumes for the level of care they surely provide to all of their furry patients! Read Less
Andrea Taylor Bryant
10 Nov 2014
REPORT
☆☆☆☆☆
REPORT
Excellent! Took the best care of my Bruce after he was hit by a car. Friendly and professional! Thanks for everything!
Kirk M.
26 Sep 2014
REPORT
☆☆☆☆☆
REPORT
For my new kitty I needed to have all of the shots for him. I called and they gave me the price, a la carte. Then they mentioned that all of those plus lots more things are included in their year lo... Read More
For my new kitty I needed to have all of the shots for him. I called and they gave me the price, a la carte. Then they mentioned that all of those plus lots more things are included in their year long silver or gold plan (this being $44/month). I went in for the appointment, and was showed a sheet on the gold plan with deliverables (again, showing $44/month for year). I agreed to get that. Then after most of the work was done, I was given the credit card authorization form, and within the fine print it said there is also a $50 enrollment fee. WHAT?? When I presented this to them, the nurse and the office manager both appeared confused that their own flyer they show didn't say anything about the fee. But said nothing could be done about it, and I would have to pay it. What a hoax! If they really did feel a mistake was made, then they shouldn't charge it. Otherwise, it looks to be on purpose.Nothing is worse than when companies try to swindle money... or won't make an effort if it indeed was just an error. Read Less
Starr B.
17 Sep 2014
REPORT
☆☆☆☆☆
REPORT
Animal Hospital at Brier Creek is AMAZING!I brought two of my sweet cats (ages 5 & 10) for check-ups, flea prevention, and general concerns about their wellbeing-from the second I called to make an a... Read More
Animal Hospital at Brier Creek is AMAZING!I brought two of my sweet cats (ages 5 & 10) for check-ups, flea prevention, and general concerns about their wellbeing-from the second I called to make an appointment both ladies at the front desk were amazingly kind and helpful. I had to call again on the day of the appointment because I couldn't find him when I was ready to go! They were very understanding about delaying my appointment 20 minutes. I was seen immediately once I checked in!Also when I got there my cat had gotten scared in the carrier during the car ride and had made a mess. Without hesitation the nice vet techs cleaned the carrier and gave me several puppy pads to lay in the bottom of it for the ride home! I'm sure that whole process was kind of gross so I'm immensely grateful!The Veterinarian and staff were very understanding about my finance concerns and always showed me ALL the options for work to be done with my kitties-they didn't put the pressure on but instead said I had a window of time to decide now that the cat had been scene and analyzed recently.The waiting area is super cute and there was a kitten up for adoption in an adorable pink crate. You can tell that everyone who works there really cares for animals-and that's the kind of place I want to go!!Last but certainly not least, they kept surprising me with cute little touches of care regarding my furrbaby. They will provide you with a binder that has information on animal health that is personalized toward your individual pet! Also when I got in the waiting room they had a colorful towel with cat treats and (if my cat likes it, cat nip!) At the end of the visit when I was already really pleased and happy with the care provided, I was offered a cute little toy to take home for my baby!What a thoughtful, caring business. HIGHLY RECOMMEND!! Read Less
Cherie Outen
20 Aug 2014
REPORT
☆☆☆☆☆
REPORT
Great staff, and does all they can with my budget in mind!
Abby G.
28 Jul 2014
REPORT
☆☆☆☆☆
REPORT
I am so impressed with this animal hospital! I had never been there before but was in the market for a new, better vet. My dog had been coughing for a few days and was worried so I called them at 7:30... Read More
I am so impressed with this animal hospital! I had never been there before but was in the market for a new, better vet. My dog had been coughing for a few days and was worried so I called them at 7:30 am on a Monday. Dominique was a gem! She was able to fit me in that day and was so pleasant to talk to! We went there and were greeted by the friendly staff and filled paperwork out immediately. Gwen, the vet nurse was so cool and our pup just loved her! You could tell she loved animals and was great at what she does. Jen, our vet was so personable and knowledgeable. She was down-to-earth and exactly what we have been looking for in a vet. They gave us a binder of information for our pup and prescribed her pills to help with her minor kennel cough. They spoiled her with treats and attention the entire time! They called the next day to check in on her and let's just say, we were very impressed! Our old vet is history! Unfortunately we are only living in Raleigh for a temporary time but if anyone is in the market for a wonderful animal hospital, give this place a chance.. You won't be disappointed! And neither will your furry child :) Read Less
Judy Taylor Childress
2 Jul 2014
REPORT
☆☆☆☆☆
REPORT
I am skeptical of an animal hospital that does not have a live voice when you call. I am supposed to leave a message and they will call me back. Really?
Amanda D.
13 Apr 2013
REPORT
☆☆☆☆☆
REPORT
Would not recommend.. Brought my pet in for an annual check. All of the tests were negative and the vet was friendly but there the positive goes out the door.. They would only authorize a years wor... Read More
Would not recommend.. Brought my pet in for an annual check. All of the tests were negative and the vet was friendly but there the positive goes out the door.. They would only authorize a years worth of HW preventative if I bought it directly from their website. Actually told me they would only give me a written prescripion for six months if I got it filled elsewhere. I'm used to being able to get a Rx and just get it filled online. What a pain. They gave me three prescriptions for my pet and sent me to three different places to get them filled.. One of the places were charging three times as much then the last vet i got it from. Will not be going back, these folks are just way too difficult to work with. Read Less
Leanne O.
25 Jun 2012
REPORT
☆☆☆☆☆
REPORT
The staff is great, the location convenient, the listening skills and diagnostic capability of the vet, really really horrible. After weekly visits and antibiotics over several months finally schedule... Read More
The staff is great, the location convenient, the listening skills and diagnostic capability of the vet, really really horrible. After weekly visits and antibiotics over several months finally scheduled a visit to just talk with Dr. G (yes willing to pay for the privilege of a consult). Dr. G actually said, "If my dog was really that sick she would need to be at NC Vet hospital." It was a put down statement to let me know I didn't know what I was talking about. Two days later I am back in the office with my poor dog, thank goodness it was Dr. G's day off, guess where the other Vet sent us straight to NC State Vet ER where my dog was diagnosed with pancreatitis and ended up almost dying. She was in the hospital for 5 days. I would have written this sooner, but someone else had a similar experience only their puppy didn't make it, not sure what happened to that review, but I will monitor mine. Read Less
RodneyC900
27 May 2012
REPORT
☆☆☆☆☆
REPORT
I have just started going to the hospital with my girlfriend's pet and went there on personal recommendation. I had great personalized service and was given a very thorough appointment which reviewed ... Read More
I have just started going to the hospital with my girlfriend's pet and went there on personal recommendation. I had great personalized service and was given a very thorough appointment which reviewed all my puppie's needs. The Dr, Dr. Sarvas was very thorough and gave me lots of helpful tips on my puppy's behavior. Our next nursing appointment with Jade was also very thorough and helpful. I highly recommend this hospital!! Read Less
dogs99
16 May 2012
REPORT
☆☆☆☆☆
REPORT
I took my scared old little dog there and I was so nervous going to a new vet. The staff was so friendly and kind. They offered me and my dog something to drink right away. My dog was so calm and t... Read More
I took my scared old little dog there and I was so nervous going to a new vet. The staff was so friendly and kind. They offered me and my dog something to drink right away. My dog was so calm and the vet was so gentle. I had so many questions since my dog is getting older and they were so caring and took so much time. I was so thrilled with my experience. You can tell that they really care about what they do. Read Less
Denise N.
19 Nov 2011
REPORT
☆☆☆☆☆
REPORT
Love these folks. Great staff. They truly care about your animals.
rlankford34
5 Sep 2011
REPORT
☆☆☆☆☆
REPORT
We are so thank-ful for all the ladies at BC Animal Hospital. At our previous groomer in Durham, the two poodles would come back scared and thirsty. The larger poodle almost had his spirit crushe... Read More
We are so thank-ful for all the ladies at BC Animal Hospital. At our previous groomer in Durham, the two poodles would come back scared and thirsty. The larger poodle almost had his spirit crushed and he was not the same for a couple days. Now, the poodles are happy after grooming because they are treated with love and kindness. If I could say one comment, the entire staff treats our dogs with LOVE both in grooming and with shots and treatments.Read Less
fecramsey
8 Jul 2011
REPORT
☆☆☆☆☆
REPORT
I wanted to send a warning for folks in the Brier Creek area about the bad experiences I had at Brier Creek Animal Hospital. The biggy was when I went in expecting to pay $150 and the bill was $717 af... Read More
I wanted to send a warning for folks in the Brier Creek area about the bad experiences I had at Brier Creek Animal Hospital. The biggy was when I went in expecting to pay $150 and the bill was $717 after the fact!! The 'estimate' they send had a big written estimate for $123 on one page. Guess I missed the small print in the middle of heavy text saying dental could range from $250-500. Plus, got a phone call that during the proceedure my cat needed more medication - but no one told me that would add another $150! Other issues - I saw them drop my cat for one. Also, they overload you with information and vet jargot that you feel completely confused and stressed out, and that you better agree to anything. I had several experiences there and each one was more stressful than the first. There are plenty of other good vets - so best of luck finding one of those! Read Less
Mckenzie C.
21 Mar 2011
REPORT
☆☆☆☆☆
REPORT
Great place to take your pet! Friendly veterinarian and staff who consistently offer A+ customer service. I've taken my mixed breed dog to countless veterinarians in the Triangle, and this office is t... Read More
Great place to take your pet! Friendly veterinarian and staff who consistently offer A+ customer service. I've taken my mixed breed dog to countless veterinarians in the Triangle, and this office is the BEST. Read Less
raleigh1017
19 Nov 2009
REPORT
☆☆☆☆☆
REPORT
My visits with them are always very professional, you can tell that the staff really cares about your pet, they cover all treatments with you very well and thier facility is always very clean. I would... Read More
My visits with them are always very professional, you can tell that the staff really cares about your pet, they cover all treatments with you very well and thier facility is always very clean. I would never go anywhere else for my pets care. Dr. Goetz is amazing! Read Less
kittymommy
12 Sep 2009
REPORT
☆☆☆☆☆
REPORT
I have been bringing my cat to see Dr. Goetz since Animal Hospital at Brier Creek opened. All the staff is super friendly and always cares so much about my kitty. My cat doesn't usually do very well... Read More
I have been bringing my cat to see Dr. Goetz since Animal Hospital at Brier Creek opened. All the staff is super friendly and always cares so much about my kitty. My cat doesn't usually do very well at the vet, but the staff is so gentle here that she does better than she has anywhere. If there is a wait to see the doctor, I am always offered something to drink. The nurse always give my kitty catnip and a free toy. They always spend lots of time with me when I have questions and the nurses are so knowledgable. Dr. Goetz is very gentle and caring with my kitty and always spends the extra time with her. They are the best hospital I have ever been too. And, everything is always so clean and it doesn't smell like an animal hospital. Read Less
vryspoiled
28 May 2008
REPORT
☆☆☆☆☆
REPORT
I've been going to this particular vet for about a year now and Dr. Goetz is great! She's wonderful at explaining things in a way you can definitely understand and will even provide pictures. Her st... Read More
I've been going to this particular vet for about a year now and Dr. Goetz is great! She's wonderful at explaining things in a way you can definitely understand and will even provide pictures. Her staff is very professional and courteous as well.Everyone really takes the time to get things done right. The reason I didn't give them 5 stars, is it's a realitively new office and they are still working out some of the kinks. If you happen to get the Val-pak, there is always a coupon for $10 off your first visit. Give it a try! You'll be impressed.I would definitely recommend this vet to my friends and family. Read Less