We've been going to Avian and Exotic for 5 years, and have never received such unprofessional treatment till today. First we had an extremely snippety assistant named Ryan, who was incredibly condescending.We were told to return after 45 minutes to pick up our bunny after tooth surgery. When we got back after 45 minutes the doors were locked and there was a sign on the door stating that a staff meeting was in progress from 11:30-1:00. We were supposed to pick our rabbit up around 12:00. They neglected to let us know that they were going to have a meeting. Why would you not tell someone ahead of time that you are going to have a meeting and not to come back until after 1? They were completely unprofessional and the "office manager" did not even seem to care. She simply stated "we did not know you had left" even after the vet told us to feel free to go for lunch or out until our rabbit's surgery was done. There was no apology from anyone in charge. Only one assistant named Kimberly seemed truly apologetic. We had to pay almost 400 dollars for bad service and an attitude. Needless to say, we have found another vet and will not be returning to Avian and Exotic. They have lost a long term customer (of 5 years) due to their poor customer service. Read Less

my pet was one of many that died there during a simple routine procedure...i was told not to worry,they do this all the time... but now i lost a perfectly healthy animal and am also out of a large amount of money, because they kept charging me more and more on top of the initial procedure in an attempt to fix their mistake. shame on you a+e! AVOID THIS PLACE AT ALL COST, there are better and less expensive options in this area! Read Less

Chester saw Dr. Bender today due to breaking her beak and not being able to eat. Chester loved the perch and didn’t want to get off. After the filing and pain med, Chester has had a great afternoon. She is talking, singing, eating and doing well. We love you guys and the wonderful care you give to our 4 birds and 6 lion heads. Thank you so much. Read Less

By far the best vet I've ever been to! My ferret, Fergus, has been in Avian and Exotic's care since I got him 3 years ago. Every veterinarian we've seen there has been incredibly knowledgeable and kind! Dr. Emanuele certainly has a special place in Fergus's heart though. He loves going to the vet and will start to jump around with joy when Dr. Em comes to see him! We recently moved to Richmond, VA but we still drive 3 hours to Avian and Exotic because the care is that good! There's no other team of vets that I would trust with my Fergus more than Avian and Exotic! Read Less

I take both my snake and my gecko to them and I've had great experiences. The staff are friendly and knowledgeable. They also are always very gentle with the (very small) animals and make sure the appointment is as stress free as possible both for the animals and for me. Definitely recommend. Read Less

This is by far the most incredible exotic pet vet EVER. Dr. Dan Johnson has been caring for our 16+ year-old chinchilla for the last few years and I couldn't be happier. They've come in on the weekend when we had an emergency, they are extremely fair with their prices, and above all else they are extremely knowledgeable. I would live in this area forever just because of this incredibly caring vet ❤️ Cannot say enough great things about Avian & Exotic. Read Less

The best vet we've ever been to! We have lived up to 10 hours away and still will only take our animals to Avian and Exotic. The vet team and their service is more than worth the drive. Ten stars should be a rating option for them. Read Less

This place is wonderful. The knowledge the vet has is incredible and they treated my turtle with great care. The staff was also welcoming and made us feel like we knew them forever. If you need a vet for an exotic animal, GO HERE! It's not worth taking a chance on a vet that usually only sees cats and dogs. Thank you guys and gals! Read Less

I have always had great experiences here. I've been coming here since I moved to Cary about six months ago. The vets really seem to care about my two guinea pigs, and they have never been anything but nice, helpful, and knowledgeable. They are a tad expensive, but given the level of care they show, I don't mind that too much. The option to use CreditCare is pretty awesome. But I have to say that my most recent experience was not a great one. I visited family for Thanksgiving and needed to board my guinea pigs for 5 days. I called up the office and was told that the price would be $20 per day for my two piggies ($100 overall), which is about twice the price I would've paid for boarding at the Pet Pad, which is reasonable. The actual bill ended up being a little over $200. I was charged for an initial exam and nail trimming for both pigs, and an extra $8 per day for my second guinea pig. I am more than thankful for the care shown to my piggies, but the pricing is a little outrageous and I would not have taken them here for boarding had I known. Just thought I'd share my experience for those thinking about boarding here. Exceptional service, but too pricey. Read Less

I and my husband took our pet rats salt and pepper. They gave us very good info about treatment plan for both of them for their wheezing problem. They gave us medication to help them. They were very knowledgeable and helpful. We will definitely be seeing them again. Read Less

Took two of my birds here today to get their leg bands removed and have some other things done(nail trims, physical exams, and some lab work). This was my first time going here and it absolutely exceeded my expectations. Everyone was super friendly! Got in a little early and filled out the paperwork for being first time patients and we were shown to a room right away and got into the exam. They were really patient and understanding with my young birds, especially my flighty cockatiel. They were also very patient with me, a worried bird mum. Everything went by quickly and efficiently, they answered all of my questions and I didn't feel belittled once. We did have an issue where my cockatiel got nicked whilst having his band removed but it was not the staff's fault whatsoever. They attended to the wound quickly and did not want us to leave whilst the wound continued to bleed which was understandable. While waiting for the bleeding to stop they offered us beverages which I thought was very generous, I've never been to a vet that showed such hospitality. It did take a little while before being able to leave but that's only due to my cockatiel's wound wanting to keep bleeding. I'm really glad they were extremely thorough and cared as much for my animals as I do. I have zero complaints, I would suggest them to anyone who has exotic animals, and I will definitely be taking all of my pets here for the duration of their lives. Read Less

I have been a regular client of Avian and Exotic for over 15 years for the care of several guinea pigs and now my rabbit of 4 years. They are simply the best for exotic pets and I wouldn't go anywhere else. I have read some posts complaining about the cost. Yes, owning a pet is expensive if you want to take proper care of it, which is something that needs to be seriously considered before ever owning one. There is also inexpensive pet insurance for exotics that will cover medical bills for sickness and injury, which for my rabbit, is only $120 per year in premiums. I pay for my rabbit's 2 semi-annual checkups out-of-pocket, and fortunately, have not had to use my pet insurance yet. That will probably change as he gets older, but at least I have some peace of mind that the insurance is in place to help offset any big medical costs. Read Less

First time visiting Avian and Exotic Animal Care today with my new baby guinea pig for a general physical. Dr. Emanuele was extremely thorough, knowledgeable, and incredibly sweet! She answered every single question I had. She quickly identified a couple small issues with my piggy that are luckily easy to treat, and began medication right away. Will definitely be going back for all of his care. A thumbs up and big thanks to Dr. Emanuele and team! Read Less

On Friday March 17th, my chinchilla was brought here by my brother due to her being very lethargic, not eating, and not going to the bathroom. Usually we go to Bowman's Animal hospital, but the exotic vet wasn't in until Tuesday so they told me to call Avian and exotic animal care. Doctor Emanuele did her exam and told my brother everything is checking out fine besides the tooth disease and an infection in her mouth. They had to use anesthesia to trim her tooth. The doctor told him its very common for chinchillas to have teeth problems and made it seem like a minor issue. They tried to hand feed her while at vet, but they had a hard time getting her to swallow any of it. Nibbles was sent home with antibiotics and pain meds. However, she was in the same condition she was when she was brought there; very sick. The next day Nibbles started to get a lot worse. I called the emergency vet listed on their page due to Avian and exotic animal care being closed to see what they suggested, but they claimed they couldnt give any medical advice over the phone. Nibbles died about 10 minutes later. I feel as though this could have all been prevented if the proper blood work and tests were done instead of assuming it was just an infection in her mouth. There was obviously way more going on. I will definitely never come back here again. She had no right sending her home in that condition. Nibbles may have had a chance and be here today if she received the proper care.Read Less

Today was my second visit to Avian and Exotic Animal Care, and both times I was impressed with their treatment. Today especially, as it was already a hard day. We knew going in that our little rat dude was probably not going to make it, but the kindness and care we were both handled with made it a much more tolerable experience. We were also given an adorable ornament with his little paw prints so that my daughter will have a piece of him forever. I cannot express how much it meant to me to receive such thoughtful care under these circumstances. Thank you. Read Less

A&EAC are amazing. Dr. Bender has been so caring and helpful regarding our bearded dragon. We adopted him knowing he was in a fragile state. Having the support and care for Tuffnut has made all the difference in his care. He brings so much joy to us and we will love him and care for him until his quality of life gets worse. Thank you all for such great care! Read Less

These people are amazing, and affordable! My tiny bearded dragon (who is a runt and was only a couple months old) had and infected hand that needed to be amputated. They fixed her up and she is perfectly healthy and gets around well on her 3 remaining legs. They took great care of her and called me to check in after surgery and throughout her recovery and even called to make sure she was ok the next day at home! Read Less

They were highly recommended to me and I now highly recommend them to others. Not only do they have experienced and knowledgeable doctors but everyone goes the extra mile to make sure you and your pet are both comfortable and happy with each visit. Read Less

If I can put more then 5 stars I would. I just left their office not to long ago with my two rats (Fig and Hig) and my Quaker parrot (Nik). I absolutely love the atmosphere the techs the receptionist, everyone. They were all so welcoming and knowledgeable. I've never been in such a friendly vet. Their price was amazing for an exotic vet and if I could I would have been in there forever talking to them. They handled my rats and bird wonderfully. It was such a joy. Seeing all the different animals coming in is fun too. I recommend this vet to anyone and everyone. A huge thank you to Dr. E and Andi (tech) for being such amazing people !!!!!!!! I love you guys. I can't wait for our next yearly visit. You guys are awesome!!! Read Less

I had the opportunity to meet this wonderful staff today! They took my sweet baby in with a short notice appointment and just as soon as we walked in the door you could feel the concern and love they had for her. Can't thank you all enough for putting my concern to rest. Would absolutely recommend and will be back soon for her next check up. BTW she ate great when I got her home! Read Less

At the beginning of the year, my beardie Misha developed a small patch of what I suspected to be yellow fungus on his tail. I took him to a different vet who wasted time and money by giving him a liver test because his tongue was yellow (as it was supposed to be) instead of testing for fungus, and wanted to just put him on antibiotics without knowing what it was, which I refused, as it can cause yellow fungus if that wasn't what he already had, so they told me to use SSD ointment on the spot for 2 weeks. After 2 weeks the spot had doubled in size and spread to more of his tail, and the vet wanted to start him on antifungal shots, which sounded like unnecessary pain for a lizard. Instead I took him to Avian & Exotic care, and I could tell they knew what they were doing and cared about my little guy. They put him on an oral antifungal and antibiotic, which I fed to him on leafy greens, in addition to a probiotic supplement. To this day, he is in great shape. Healthy as can be, super active, and no more discolored patches :) Read Less

Dr.Dan was great and so was everyone that I interacted with. I brought my potbellied pig, SweetTart to them and in the end, the decision was made to have her put down. It was really hard, but everyone there was really nice, the receptionist (I didn't get her name I apologize) and all the vet techs were kind and supportive. When I came in the visit her everyone was out back giving her belly rubs. Dr.Dan had said something along the lines of "Im here to fix animals, even if that sometimes means putting them down." And I appreciate his straight forward approach and it helped me make the decision. Thank you everyone at Avian and Exotics for making this a little easier. Read Less

I don't think there will ever be a bad thing to say. I showed up with an injured/sick rescue ferret and they did their very, very best to not only get us seen quickly, but to take the best care of their other clients. I can only imagine how crazy Mondays are, and I came charging in to upset the scheduling apple cart. But everyone was great, professional, and gave me great confidence in the little guys recovery. Rock on A&E, you are the best! Read Less

I went in with my little 5/6 week old baby flying squirrel John Watson for an URI. Dr Emanuele was so kind to him and me as she checked him out, took his xrays, and gave him his meds. Definitely would recommend coming here if you have an exotic! They are so wonderful from the front desk to the nurses to the doctors!! Thank you all so much!! Read Less

Around thanksgiving I noticed that my oldest Sulcata had a snotty nose. Through the holidays it got worse, she was coughing and sneezing, sleeping A LOT, and barely eating and not very active. I brought her (along with my other juvenile sulcata) for checkups in February because I read about respiratory infections leading to pneumonia...and death. Dr. Eckermann-Ross and staff were great with my girls! They did indeed both have upper respiratory infections, and we're treated with antibiotic injections. The nurse stayed with me and showed me how and where to do the injection on Smallz, then aided and guided me while I gave Shorti hers. They definitely take care of your pets, and care enough to make sure you can handle giving medications at home. If I couldn't do it, or had trouble, I could bring back them in and they would do it for me! I even received a follow up call from the desk staff a few days after, and Dr Eckermann-Ross herself cheking in around the 3 week mark to see how they were doing and if I needed more antibiotics. I don't like seeing all the posts saying they're expensive...this is an exotic pet clinic only. Of course you'll pay a little more because they're specialists. Who else could I take my African Tortoise to and have the specialty care they need? Plus they do boarding! Boarding for exotic pets! That's awesome. I'm lucky that my wife has a good friend with 3 boys that take care of our pets while were gone. But I wouldn't hesitate to let them keep my girls for us. Who better than a veterinarian to leave them with! Overall, a first visit for 2 juvenile Sulcatas, fecal test, bacterial test, and antibiotics for both for 3 weeks, out the door cost was $350ish. I don't think that was bad at all. And my girls are doing so well and I love seeing how playful they are now that spring has come! Read Less

the staff and veterinarians at Avian and Exotic Animal Care are the best on the East Coast, and possibly in the country. My pet could not have been operated without Dr Dan's skill at intubation (my pet could not breath under most types of anesthetic due to the nature of his problem). Dr Dan was able to work on my pet successfully and with wonderful results. My pet's life was saved by his marvelous team of professionals. I cannot recommend a veterinary practice more strongly. Follow up is wonderful and the kind staff makes the difficult time (waiting during surgery) much easier. Read Less

We have two very sick, terminal, bearded dragons and every visit has been with a different staff member, prices are high and they will not work any kind of payments. I have spent close to $500 in two visits, in less than a month. The medication for our babies will be near $150 a month for the rest of their lives. We love our animals and want the best for them. It would be nice if they understood we are not all living on a doctors pay. I understand getting paid, overhead, salaries, ect. But at some point compassion for the welfare of the pet and a persons ability to pay upfront or deny treatment has to be addressed. Read Less

Dr. Emanuele and her staff were fabulous. I brought in my green cheek conure for his first full exam in years. The whole process can be very scary for birds (especially drawing a blood sample), but Dr. Emanuele was so gentle, friendly, and attentive to my bird that the process couldn't have gone better. What's more, she listened to all my questions and concerns without ever making me feel rushed. I will definitely return the next time my bird needs a check-up. I did consider the price to be pretty high, but honestly I don't have a lot of experience with other avian vets to compare it to. And for such a high-quality experience, it was worth it.Read Less

Taylor, our prized Guinea pig, always receives first-class medical treatment every time we visit Avian and Exotic Animal Care in Raleigh. Dr. Johnson, Dr. Eckerman-Ross and Dr. Emanuele are all extremely knowledgeable and professional when it comes to providing the specific care that exotic animals need. All three doctors and their superior support staff always treat Taylor, a valued member of our family, as if she were a valued member of their families. There is nowhere else that we would go to for our veterinary medicine needs. The top-notch care that Taylor receives at Avian and Exotic Animal Care is worth every penny and then some. It is without hesitation that I highly recommend Avian and Exotic Animal Care to all exotic pet owners. And someone needs to hurry up and adopt both of the rabbits (that are currently up for adoption there) before we do. Read Less