Bluepearl Pet Hospital Raleigh

I was with Kaden Richter at your Paragon Park Rd office in N Raleigh after midnight 5/19 with his little dog Odin. Your staff John and Dr DeSilvia were so kind and caring. Our fears and concerns were addressed and our pet was well cared for. Thank you so much. Read Less

I can't speak highly enough of this hospital! Last week we rushed one of our dogs in after she ate some yarn. They were upfront about the need for emergency surgery and took the time to answer all of our questions regarding the procedure. Leaving a pet at the hospital for a major procedure isn't easy and they understood that. They told us to call as frequently as we like to check in on how things were going. We called about every three hours during her stay and each time we were able to speak with a vet and get a thorough update. They even let us come in the next day to visit with Pigpen! They never made us feel as if we were bothering them, this additional service made our entire experience a lot easier. We were never left in the dark. Thank you VSH! Read Less

I can't thank the staff enough for taking care of my beloved dog when she was diagnosed with cancer, during the battle, and at the end. Everyone made this difficult time as easy as possible. They took amazing care of Mia and me and I will forever be grateful. Read Less

I was referred to VSH from my local vet after I took my 11 year old dog in with a recent severe decline in health. After my normal vet conducted some x-rays they found what they believed to be a mass, possibly a tumor, in her back/abdomen area and sent me to VSH to have an ultrasound done to confirm. To our dismay, it was confirmed to be a tumor. They also found an obstruction in her bowels, and without going into much more details, they found evidence that she was in very poor condition due to the tumor. The staff was VERY patient and COMPASSIONATE through the entire process. The doctor explained all of our options and did not fill us with false hopes. She gave us time to evaluate every option with every possible outcome and did not rush my wife and I as this was the most difficult decision and situation we have ever been in. After evaluating all of our options, we knew based on the information that we were provided that a positive outcome for our beloved girl was not good in her favor. We had to put her down that day and I cannot stress how difficult, not only the experience of going through that was, but also in making that decision. The doctor and the staff gave us as much time as we needed to make a decision, and to spend with our girl before the end. They explained everything so clearly from the procedure, what happens afterwards, the cost, etc. There was never a point where we did not know 100% of what was going on and what would happen. About a week later we received a hand written card from the hospital with the most thoughtful, caring words about our girl. This hospital only saw our girl one time for this one visit and it was clear that even in that brief time they really CARE about their clients, and their patients. Having to make the most difficult decision to put your beloved pet down is not easy. Words can never heal a broken heart. Having a veterinarian that understands that and has so much COMPASSION is truly a blessing. I pray that you never have to make such a difficult decision, but if you ever do, I recommend the staff at VSH to be there with you as you do. I cannot thank them all enough for the love they showed my family and our sweet girl in her last moments. From the front desk, to the nurses, to the doctors, they were all amazing to work with. Read Less

Amazing! Amazing! Amazing!!!! There are not enough stars for this place. Our poor baby had to come here on Christmas Day and everyone was so pleasant. Our dog is not a happy camper at the vet especially when she is in pain We were sent here by NCSU vet hospital, which is terrible. We always inform vets that our dog gets aggressive in these kinds of situations. They sent someone to greet us and hook us up with a muzzle and information before she even came in. I think this helped set our little pup up for a decent experience. We are so grateful that the staff informed us of everything before hand and were very understanding of her behavior. So happy that a crappy situation ended up pretty decent. Thank you so much VSH!!! Read Less

I want to thank Doctor Lee and the entire staff at VSH for the surgical repair and care of my Lab - Earl.  I so happy my Vet. referred Earl to this facility due to ruptured Crucial Ligaments in both rear legs.  Earl is 4.5 weeks after his second surgery and he is doing great.A pet in need of specialty care is a very emotional time for we owners.  Rest assured your pet will get great care here. Read Less

We had to bring our cat in on 4/13/2017 early in the morning, after realizing he was at the end of his life. He suffered from congestive heart failure and had lived longer than we expected. I was devastated, knowing his health was not great, he showed no signs until prior to his death. The staff immediately helped, were understanding and caring. I was offered options and given explanations of what to expect now that my cat had passed. I choose to do the cremation by Agape and when I picked up my precious little guy, the staff was very sweet 4/26/17 at 8:30 pm. I am saddened by the lose of our Jaxson but very happy that I was lucky enough to have a staff at this hospital that were 100% caring. Thank you To the staff that were present 4/13 around 6:30am and the lady working the front desk tonight 4/26 at around 8:30 pm Thank you!! Read Less

Phenomenal hospital. I visited VSH while on vacation in Raleigh. I took my 6.5 year old dog in after noticing she had a swollen belly, and left with the knowledge that she had a large liver tumor. Dr. Crockett relayed the information in as kind, professional and compassionate a way as possible. Her technician Aubrey was equally as lovely, and even got me to laugh through my tears. What was truly exceptional was that they called to check up on Cherry two days later (coincidentally a few moments after she had woken up from surgery back in my hometown of Charlotte, where they had successfully removed the entire tumor). I am not a routine client of theirs, but they genuinely cared about my dog's wellbeing not only while she was in hospital, but after she had left. Fantastic veterinary care, fantastic people. Highly recommend this practice. Read Less

My boyfriend and I took our 2 month old puppy in for vomiting and diaherria and our vet wasn't opened at 3am. We were worried when he was not drinking or eating. So we took him to the VSH for an examination at 3am on March 9th. We didn't leave till 6am and the Dr. said he was slightly positive for the Parvo Virus, we were concerned with costs as well as we didn't understand what Slightly Positive meant it's either positive or negative, like you can't be slightly positive for being pregnant, but anyway Dr. Block gave us our options for treating the virus, one of which was staying at the facility for a few days that would be up to $1,500 to $3,500 depending how long it took him to get better, or we could take him home for $465, we choose that option. I understand the pricing was high because they are a 24/7 hospital, but still that was too much. I then called our vet from where we live and they said that he had coccidia and not parvo, this would have saved us a lot of money with medications that wasn't needed to be bought, VSH didn't do a fecal test, and went to thinking the worst diagnosis for him since he was only two months and was vomiting and had diaherria. The faculty were very nice and considerate but one of the nurses that help discharge us was nice and informative. When she was giving us the information for our puppy, she mentioned that if we brought him in within 24 hrs, that were wouldn't be any charge for getting him hydrated. When I did bring him in the following morning within the 24 hrs and after giving him fluids, the same nurse told me it would cost me $86. When I told her what she told my boyfriend and I the following morning, she then changed her statement and said for a Dr. Examination would be free of charge. She never mentioned anything about the examination in her statement, she said "if you bring him in within 24 hrs to get his fluids it would be free of charge since it is still within the day you brought him". I feel as I should be refunded for her miscommunication. It's not my fault she told my boyfriend and I one thing that made us bring him in the following morning for fluids because there wasn't a charge. Read Less

My experience is actually sad but I still feel obligated to say warm words about people working at VSH. You know, only money cannot move you for the Christmas night shift, you must love the animals in the first place. We are having a doberman and had been babysitting the doberman of our friends this Christmas. It happened so we had to travel three times to VHS: - on Christmas Eve we admitted our friends dog with stomach problems, - then Christmas morning our dog had a seizure, been treated and thoroughly evaluated - unfortunately our dog had seizures again at midnight so we had to readmit him. The stuff was very caring, knowledgeable and professional and I can say only warm words about doctors, nurses and receptionists. They explained us in details medical conditions, possible causes and suggested course of actions. They definitely tried to do the best for the animals. Some people complain about financial aspects. Well, if you bring your pet into emergency facility you need to be mentally prepared the costs starting at $500-600. That's what animal medical emergency is, like it or not. Unfortunately money cannot buy everything. Turned out we would need to keep our dog on medication for the rest of his life and closely monitor him. As for our friends doberman things turned even worse. That's why I say my experience is sad. But I'm very thankful for wonderful people at VSH who did their best. It's sad English is not my mother tongue and I cannot express in full my appreciation and gratitude. Thank you very much VSH! Read Less

Absolutely disgusted about how I've been treated by this vet. This vet is more concerned about money then the well being of animals. I went to get my dog examined and was told the bill will be 2200-3000 before they even knew what my dog had! I tried coming back to go ahead and get the test ran once I saved up enough money for the test which would cost $800 and was told I would need to pay an addition vet check up fee for something they all ready told me would need to be tested and couldn't be diagnosed off look. I called and begged to try to get rid of the fee since we knew exactly what we needed (the test) and they refused. After paying around $300 just to get my dog looked at for under 5 minutes, I feel used and abused. Unfortunately we don't have any other options but to see this vet. Read Less

My dog was diagnosed with lymphoma and I was referred here for possible treatments. They were extremely sympathetic and understanding with the choices I was having to make in an impossible situation. While my lovable husky had an unpredictable adverse reaction to treatment, I stand firm that the doctors here did everything possible and gave me every available option and scenario with the information available. When he passed, they called and sent a card. At Christmas they sent another card and made an ornament in his honor. I highly recommend the facility, the competent passionate doctors and staff, and the available treatments. Read Less

I don't take my pets anywhere else. We love VSH. They have handled all three of our dogs medical needs. Dr. Hutchins is the best vet on this planet. I'm sick of seeing people give this place bad reviews because of the cost. This place is the best. Period. Read Less

Thank you for helping us last night! Our 1 1/2 year old feline, Max, ingested 10mg of Nortriptyline and we didn't know what to do our how much time we had to act. You put us in touch with the ASPCA Toxic Hotline which walked us through what to do for the next 4 hours. It was a sleepless night, but all appears to be okay and Max seems very pleased with himself. Thank you, again! Read Less

We have been here several times with our pets and have always received wonderful care. They also go above and beyond with personal service. We had to put our sweet old boy to sleep in late summer and we recently received a letter in the mail stating that they had made him a handmade Christmas ornament and it would be on their tree whenever we came to see it and/or take it home with us. You don't receive specialized customer service like that at many places anymore. I was super touched. Read Less

I was visiting from out of state when my dog, Jade, became very sick the night before we left. We rushed her to the Veterinary Speciality Hospital to be evaluated. The staff was very kind and understanding, even offering me a private room when I became very emotional in the waiting room. The veterinarian was very knowledgeable and discussed several options with me to move forward with Jade's evaluation after her initial blood work. I was very pleased with the staff's bedside manner and knowledge. They took very good care of Jade and me. I hope I never need their services again, but if I do, I will definitely return. Thank you to the staff for everything you did for us last night. We are home safe and sound in PA and Jade is recovering well. Read Less

Today, I took my 5 year old dog in for diarrhea and vomiting just to get things checked out. I always like to start with the good, so I will say that the staff here was friendly and personable. However, for exam, labs, xrays, anti-nausea med of $81 and electrolytes at $54 (not sure those last two were even necessary as my dog was not lethargic or malaised otherwise), the final bill was $726. The end result, no diagnosis, but feed the dog a bland diet and things should get better in a few days. I know everyone has to make a living, but that cost was hard to swallow since those symptoms are very common and I have to believe they probably could have been adequately addressed for a lot less. Read Less

I can't say enough good things about this place. We took our five month old Yorkie Poo here after she was struck by a car. The people working were very caring and professional. We live a good distance away but they called twice every day with reports on the status of our baby. The most important thing, they saved her life! It is almost 5 weeks later and she is doing great. She had head trauma and a fractured pelvis,but is well on the road to recovery. I would say she is about 80 percent better. Thank you, VSH, for giving us a second chance with our little Violet! I am forever thankful. Read Less

Do not use this hospital for your pet unless you are prepared to pay hundreds of dollars for undisclosed expenses. The doctors and the front office staff were both professional over the four visits I made over a three month period of time. However, consider this...after paying my bills in full for the first three visits for a total amount of $7000, I took my pet back for suture removal, having been told that the cost of this was included in the charges already paid. It is at that visit that I am told I owe them $143 for picking my pet up at 2pm and that charge was for an additional day stay that is charged after a 1 pm pick up and the $181 unexpected fee was for the anesthetic they used to take the stitches out...that is a whole lot of money to me...when I contested the charges because they were not disclosed in advance, I surely would have picked my pet up before 1 pm and have taken my pet to my regular vet at Chatham Animal Hospital where I didn't go for suture removal because I was told I had paid for this with VSH. I am confident in saying I would have been charged less than $181 for this and not be up writing this at 2:30 am...because I can't sleep thinking about their business practices. No matter what business you are in...you are in the people business! So, I am just warning you...I will not take any of my three pets to this hospital again. Fortunately, there are many alternatives in the area. I have been working in the people business for 44 years...I have seldom felt exploited by doing business with anyone, and even more seldom do I complain or write a review. Just know, this could very easily happen to you...so unless $300 of undisclosed fees doesn't seem like much to you, choose another Animal Hospital for surgical needs that your regular hospital does not do...I have been extremely satisfied with Chatham Animal Hospital and highly recommend them for your pets for the majority of their veterinary needs!Read Less

I had my first visit with VSH this weekend when my dog was attacked by another dog. Needless to say, when both of us entered their doors we were both so fragile and upset. But, the staff was very nice, very understanding, and very sympathetic as to what was going on. They treated my girl gently, rubbed her, and eased her into the care she needed. When I asked for updates, they gave me updates. They explained her treatment plan to me in a way that I could understand. And after two days at home, they called to follow up with how my dog was doing and how her visit with her primary vet went to clean her wounds again. I mean, they went above and beyond and I will forever be grateful for what they did. Read Less

We brought our boy here hoping for a diagnosis. He had seen 5 other vets. Only a few hours after arrival, we had our answers. Everyone we came in contact with was courteous, kind and outgoing. It was clean and reminded me of an actual doctors office. I believe their pricing is very reasonable. We expected to spend thousands and it wasnt even close to that. Even though we received the bad news it was cancer, we had a pleasant experience. Thank you Dr. Dulaney and staff for taking such good care of Spirit and giving his illness a diagnosis. Read Less

Excellent, caring and professional services! Dr. Silvia quickly diagnosed my cat late last night, did blood work and had us on our way before morning. I was very impressed with him and the amount of time he spent with me reviewing everything and the options for my cat's treatment. Thank you to Dr. Silvia and your excellent staff! Regina and others could not have been more caring and concerned from the moment we walked in the door until we left. I highly recommend VSH to my friends and co-workers in need of emergency pet care! Read Less

At this place in time is has become increasingly difficult to be seen at a veterinary hospital that treats your animal(s). Impossible, I should say. So we have had the advent in the past years of 24 hour emergency veterinarian services. Number one - I think if one becomes a veterinarian he or she should plan with other vets to provide coverage when the office is closed. When this was the case you could have your pet cared for and at a reasonably fair charge. Not so with "emergency facilities". I took my cat to Veterinary Specialty Hospital of the Carolinas on June 12, 2016. Admittedly, she was quite ill and should have been attended to sooner - this is on me. However, bottom line it cost $800. for initial care, and to provide further care it would have amounted to $4,000. This is appalling. When I think of the vets and doctors who travel all over the world caring for humans and animals without charge, or little expense, it makes my very angry that all I can call this type of expense being charged for a family pet nothing but greed. As for attention on the part of each person on the staff that we came in contact with, I can remark that they were courteous and caring. But at what expense????? Perhaps if we all pressured our vets to extend a bit more thoughtfulness, we could return to the days when our pets could be treated by our own vets in an emergency. Is that too much too ask????? Read Less

I relocated here with my 2 dogs less than a year ago. One was healthy and had never had any issues. The other was very ill and had been getting excellent care from his previous specialist. The care he had been getting previously was allowing him to have a good quality of life and he seemed to be doing better since his treatments had begun. When I got here, I needed to refill his medications so I found VSH (specialists qualified for his type of care). I read the reviews but was skeptical since I know how expensive veterinary care can be. On the initial visit, all records had been sent including x-ray's, CT scans, ultrasounds, biopsies, bloodwork, medication list, etc. All had been completed within 2-3 months of arriving at VSH. The vet looked at the large tumor on the top of his head and had just stated she had reviewed his records, but said she wasn't convinced of his diagnosis. She wanted to redo all of the testing and quoted me around $10k-$12k "with no guarantees of prolonging his life expectancy" and refused to provide him with his medications until she was able to perform the testing again there at their facility. Unnecessary! I spoke with his vet back home and we came to the same conclusion.... I'm sure you can understand at this point what that was... His health deteriorated so quickly within the next month that I had no other option but to not let him suffer any longer. Then, my other dog had a dry hacking cough for 24-48 hours and I couldn't get him in anywhere else for a few more days so I took him there. I had a different vet this time. At first she told me what she believed to be his issue and stated thousands of dollars in dx testing. At this point I was already skeptical and on edge over the one I just had to let pass and the ungodly amount of money they'd already quoted me for now both of my dogs (upwards of $15k-$25k). I started pushing back. This time, this vet was honestly very helpful and worked with me to get him the right treatments, medications, and plans for future evaluations. She was wonderful! My dog has been doing very well with her. However, one medication is very expensive and even MORE expensive with their "dispensing fee". I was able to get 100ct of his medication for $202 CHEAPER than the 90ct because of this "FEE". Now, this isn't his vet, but the office! So, his 90ct medication was $360, but 100ct of the same medication was $158. When I tried to refill his medication recently, the office manager stated that she would do me "a favor" and allow a weeks worth to be filled (true, he had not been seen there in a month-month and a half but his vet did say that she would work with me on this due to financial strains but he would need bloodwork to check his liver and kidney function with the meds. And he did have an upcoming appointment, but I digress). Again, the cost for the initial meds were $1.58 per pill ($158 for 100ct), the cost for 15 pills (my "favor" - as was repeated numerous times) was $60 - $4 per pill!!! Some favor, huh? I wanted to believe that this place wasn't just about the money, but the more I find out, the more I have learned... It isn't ALL of the vets or staff. Some of them are wonderful. But when you overhear a member of the staff say, "Well I understand her concerns but she needs to realize that this isn't just a veterinary clinic but an actual business" to another member of the staff about another pets caregiver (or even possibly about me... Who knows) when they thought no one was around to hear... on top of my own and others experiences... It's kind of hard to dispute that there are some definite issues going on with how things are being ran here. I will not be back at this office, but if the last vet I saw there went to another clinic, I would be happy to follow her wherever she goes. In Response to VHS: Your reply is glossed over and incorrect. If you would like to discuss further, my number is in my dogs records. Since you know exactly which dogs I am referring to, then you should know how to reach me to acquire more feedback. Read Less

This place is a straight rip off. They try to make you think your pet is worse off than it is so you will leave it with them, and pay their ridiculous prices. They told me several times that my shar-pei would not make it through the night if I didn't leave it with them. 2/ 24 16 my shar-pei made it on $23 worth of antibiotics from my vet in Kittrell nc, when these people wanted me to leave it with them and $700 to "stabilize it" and if I didn't leave it with them it would die by morning. RIP OFF!!!!!!!!!!!!!!!!!! Read Less

You will not find a team that is more concerned with your fur baby than the team here. I was referred by my Vet in another city to go there immediately and within minutes of walking through the front door, my sick cat was in the care of Dr. Anna. All night they called with updates and the grave situation was handled with professionalism and they showed the same level of care I show my baby. The cardiologist, Dr. Cocchiaro spent a lot of time on the phone explaining the siutation to me and when I picked up my baby, spent an incredible amount of time going over meds and answering all my questions. His team, Erin, Natalie, Alex and I apologize if I missed anyone, could not have showed more compassion for me or my fur baby. I am beyond grateful that today the follow up showed that the care given was the answer to my prayers and my baby will be with me for a long time. Everyone I came in contact with from Team Clerical at the front to the Doctors and their teams could not have been more caring and I truly meant it when I told them they are lifesavers. They saved my sweet kitty and truly, saved me!Read Less

We took our 13 year old Pom here because she had been vomiting a lot over the last couple of days and because her regular vet could not see her before 4:30 Pm the following day. The "vet" that saw her didn't really seem to be an animal lover like a lot of vets. He gave me a few options which included about $600.00 worth of diagnostic X-Rays and blood work. He gave possible causes but I had to point out things that would indicate otherwise which he agreed with. Wound up giving the dog an injection of Pepcid and sent her home with some "horse sized" pills that I have to put into a syringe with water and force down the dog's throat. I don't know if this is going to help or not. We got through last night with no vomiting but today will tell the story. The thing that bothered me the most is the "vet" didn't even take the dog's temperature to see if she had a fever. Like other reviews on here it does appear this place is all about the money and they don't really care about the pets. I'll look for a full time vet that can see sick pets with less than 36 hours notice and I won't take a pet back to this location either. Read Less

My 1 pound puppy broke her leg and they wanted to cut her leg off. They also said she had problems with her brain. They said she could get tilts but it would be 2,000-10,000 dollars. They also said for her to stay over night it would cost 1,000. So we took her home after they did SOME care they were not heart full AT ALL. They also wanted to put her down they kept saying it would be the right choice and it would be 1,000 we almost did it. But we took her to are regular vet in the morning and they said she was fine we had a surgery for 500 and they said they couldn't belive what happend and they said nothing was wrong with her head. DON'T GO HERE!!!! Read Less