Let me give some context to my visit. I worked in an animal hospital for 5 years and have worked at a podiatrist for 3 years, so I'm very familiar with animal care, clinic workflow, and "bedside mann... Read More
Let me give some context to my visit. I worked in an animal hospital for 5 years and have worked at a podiatrist for 3 years, so I'm very familiar with animal care, clinic workflow, and "bedside manner."
I called Boulevard to get an appointment for my cat who had a wound on his paw that he was unable to heal on his own. The one positive of the hospital, the front desk staff was very nice and offered a sameday appointment, both the last one of the day and the 2nd to last. I took the last one, unsure of my work schedule, but I was able to get off early, so I thought I would go early, hoping that would keep them from having to stay very late. Made no difference, since I still waited almost 30 minutes to be taken to an exam room, despite 3 people sitting at the front desk not doing anything (I guess they weren't assistants, but kennel workers). We were eventually taken to an exam room by what I assume was the only assistant there, and he got my cats vitals. I let that assistant know that I would need to know the cost of everything before we proceed with any treatment since I'm on a budget.
Then the doctor came in.
I don't feel I am being unfair to say she was rude, condescending, and very impersonal. She performed a very undetailed exam of my cat and his paw then proceeded to instruct me as to what she was going to do for him. I reiterated I would need an estimate before consenting to any treatment. She put together an estimate that was almost $350, including a short term injectable antibiotic for the "raging infection," oral antibiotics, narcotic pain meds for while in office with even more to go home (since the baby aspirin I had given him "did nothing for pain," despite all my experience and evidence to the contrary), and $11 for some solution to soak his foot in, even though I had told her was soaking at home in betadine/iodine. I trimmed down her estimate to what I felt the cat needed (cat was showing no signs of pain, eating well) and she came in to start her clip and clean the paw. There was no pus in the foot that she could get out, so her "cleaning" only proceeded to get it bleeding, which she did not bandage or even rinse off the paw at all. Then, at the end, she informed me (not asked me) she was going to give him a rabies booster even though he was current "since we didn't know what bit him" (another fee, not on the estimate I signed). She also tried to guilt me into an x-ray (also not on the estimate), even though she said if a bone in the paw was broken, there wasn't anything we could do for it except keep him quiet and inside and let it heal. All of her suggestions were not necessarily bad or wrong, but the condescending manner in which they were presented was infuriating and the comments about how I had been treating it at home made me feel very small.
A veterinarian should be someone who works with you to made decisions about YOUR cat's health. This one (I couldn't understand her name and it's not on their website) seemed to be combative with me and at the same time, not all that concerned with my cat in general, just treating the situation instead of the animal.
I will not be returning. Read Less