Would not take my animals here even in a extreme emergency. My cat was brought here when she slipped out of my house. I got the tip from one of my neighbors when they saw my signs. i called Care First... Read More
Would not take my animals here even in a extreme emergency. My cat was brought here when she slipped out of my house. I got the tip from one of my neighbors when they saw my signs. i called Care First and they wouldn't give me the time of day to speak with me, and insisted that they had not had a female black cat brought in the day before. They stated a black male cat (wearing a pink collar, same as my cat) who was turned in was micro chipped, and returned to it's owner per the contact information on the microchip. They were EXTREMELY rude on the phone, and would not give me the time of day even though I told them I would be willing to wait on hold as long as needed or could give them my number for them to call me back if that was not a good time. Continued to tell me they were unable to help me and basically hung up the phone on me without taking my contact information.My mother, who had been a client of theirs for YEARS, and spent THOUSANDS of dollars at this office called, getting a much warmer conversation than I did. However they gave her the same story....male cat brought in(wearing a pink collar), identified by microchip and returned to owners who had picked the cat up the day before.Come to find out it was my cat all along. Care First had sent my cat home with some random person, and then called my mother to let them know the people had now returned the cat, stating it wasn't the right cat....First, I would NEVER feel comfortable taking my animals to a vet where they can not determine a male from a female cat (again, wearing a PINK COLLAR). I feel this is extremely basic.Second, the behavior of the receptionist was amazingly rude, there is simply no other way to put it. Third, the fact that they bold faced lied about scanning for a microchip also amazes me. My cat is micro chipped, in the exact location where she should be(the chip has not migrated), with all the correct and up to date contact information on the chip. This was verified that same day by my regular veterinarian. Needless to say, I would never trust these people with the lives of my animals. Read Less