52 Reviews

Crossroads Veterinary Hospital

Raleigh, North Carolina
General Info
Gentle Care Animal Hospital was established in 1998 to serve the small animal veterinary care needs of clients in the Raleigh and Cary, NC area. In recent years, the practice has strengthened its emphasis on preventative medicine and adopted a vaccine protocol based on the latest research shown to provide our pets with the best care available. Gentle Care Animal Hospital’s triangle of health approach to caring for pets includes taking steps to ensure the following: · early detection of problems, · quality nutrition, · and preventative dentistry. These steps proactively help to improve pet health, quality of life. and increases longevity. In addition to having a preventative and proactive approach to care, Gentle Care Animal Hospital is a technological leader in the veterinary care field. Every patient is afforded the most up-to-date medicine and surgical advancements available. The Gentle Care Animal Hospital veterinary care team, along with a level of care and service that is unsurpassed in the Triangle, provides a complete veterinary solution.
Team
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Reviews
Darlene T.
24 Apr 2019
REPORT
Very disappointed with recent experience in administering sub q fluids to my cat.
Saumya P.
19 Apr 2019
REPORT
The vets, technicians, and other staff here are wonderful. I have been taking my dog here since 2013. We have boarded him here, and had two surgeries, as well as multiple check ups and minor ailments ... Read More
The vets, technicians, and other staff here are wonderful. I have been taking my dog here since 2013. We have boarded him here, and had two surgeries, as well as multiple check ups and minor ailments dealt with.  They've been generous with their time, mindful of costs, flexible about rescheduling, and patient with all kinds of queries. I cannot recommend this place more highly. Read Less
Gina M.
10 Apr 2019
REPORT
I brought my cat here for a checkup and the standard vaccinations. The previous vet I was using was very expensive and I always felt as though I was being guilted into things that may have not been ne... Read More
I brought my cat here for a checkup and the standard vaccinations. The previous vet I was using was very expensive and I always felt as though I was being guilted into things that may have not been necessary or at least that I could have obtained somewhere else for a better price. I asked around and my suspicion was correct, it appears I was paying more than my friends. However, I did get the feeling that they were not crazy about their vet either. So I decided to research some other veterinarian options. I read numerous reviews for numerous vets and I was paying attention to the sentiment of care and looking out for indications that they were more expensive than normal. Well, I landed on Crossroads Veterinary Hospital and I am very happy with my choice! My cat received a checkup, FVR-CP vaccine, and rabies vaccine. They did present two options for the rabies vaccine, the standard one for cats and dogs and a specified one for cats. There was a price difference but it was also good for 3 years so it would not be a recurrent cost. I did not feel pressured into anything and they gave me a moment to think about it while also explaining the difference between the two. The checkup seemed thorough and I was provided with some very sound advice regarding my cat's weight concern. This is my first cat so I probably had a lot of dumb questions but they were very knowledgeable and easy to talk to. To give you an idea of the cost, since I took care of the vaccinations on this visit, I am hoping the next visit will just be a check up and based on my charges this time, I'm expecting it should be just under $100. You may want to call to get a price quote. Overall, I was delighted with the service. The wait time was minimal. I had a pleasant experience with every member of the team. I did not feel rushed, all my concerns were addressed, and there were no guilted add-ons. The building looks like it needs an update but I think the level of care is more important than appearance. It was still clean and tidy, just outdated. I really enjoyed viewing their walls covered with patient pictures and warm cards and notes of appreciation. The parking lot is small but I did not have any issues navigating through it or parking. Read Less
Liz H.
20 Mar 2019
REPORT
I have been going to Crossroads Vet for over 10 years and always been happy with my dogs care both by the doctors, the vet techs and office help.  My little Liby is 17 years old and has been quite sic... Read More
I have been going to Crossroads Vet for over 10 years and always been happy with my dogs care both by the doctors, the vet techs and office help.  My little Liby is 17 years old and has been quite sick for the past month. We have been to see Dr. Bream 3X in this time period. Each time she spent so much time trying to figure out what was wrong and showed so much compassion and care for her. It meant so much to me as I was not sure Liby would make it a his time. However after the good careand attention to detail De. Bream gave her we figured out what was wrong with Liby and a complete plan on how to treat her. So happy to say Liby is doing great and almost back to normal. I would Dr. Bream 10 stars it that was an option. Read Less
Karen E.
6 Oct 2018
REPORT
Called to establish a relationship for my pet. Left message on office managers voice mail. No response.  Guess they don't need the business. Went elsewhere!
Marci Baker
1 Jul 2018
REPORT
I have been going to Crossroads for 10 years. The staff has always been helpful and attentive. Dr. Albright is amazing. Her care for the pets and their owners resonates in her interactions. All Staf... Read More
I have been going to Crossroads for 10 years. The staff has always been helpful and attentive. Dr. Albright is amazing. Her care for the pets and their owners resonates in her interactions. All Staff is thorough and honest. Prices and service are unmatched. Read Less
Catherine Coman
27 May 2018
REPORT
I just started seeing this vet recently and was extremely impressed. They were able to diagnose my dogs illness that I had been mistreating for over a year while at another vet. They are compassionate... Read More
I just started seeing this vet recently and was extremely impressed. They were able to diagnose my dogs illness that I had been mistreating for over a year while at another vet. They are compassionate and thorough. My baby is 15 and they understand the importance of quality of life and financial situations. I would recommend to anyone looking for an annual exam or for disease diagnosis. Read Less
R Marks
23 May 2018
REPORT
We love Crossroads Vet! We've used CR Veterinary Hospital for our cats' care over the years - from well-visits to euthanasia - and they are wonderful! Kind, caring and informative in everyway. I highl... Read More
We love Crossroads Vet! We've used CR Veterinary Hospital for our cats' care over the years - from well-visits to euthanasia - and they are wonderful! Kind, caring and informative in everyway. I highly recommend! Read Less
Joshua Gurkin
17 May 2018
REPORT
Crossroads has been our vet of choice for 12 years. The doctors and staff are extremely kind and caring. They truly love your pets. They are also one of the most cost-effective vets in the area.
Katarina Popovic
17 May 2018
REPORT
I use asset for both my dogs and have always had great service with them. Recently one of my dogs had an emergency situation and I called the vet and it was only 30 minutes before they close and I tol... Read More
I use asset for both my dogs and have always had great service with them. Recently one of my dogs had an emergency situation and I called the vet and it was only 30 minutes before they close and I told him I was rushing through traffic to get there with my dog and they waited for me to arrive and we're so patient and kind with me when I did. My dog had been sick all over the backseat of my car and one of the vet techs came out with me and we both put on gloves and she help me clean out my car. Such a nice thing to do, you won't get this level of care and service anywhere else. Read Less
Steven Sremaniak
26 Apr 2018
REPORT
1st time @ VET. We acquired a 7yr Great Mountain Swiss dog. Wrigley. All basic tests performed efficiently and priceworth. 2dAppt was for teeth cleaning. Prompt 0830-1500 drop/pickup. Plenty of ... Read More
1st time @ VET. We acquired a 7yr Great Mountain Swiss dog. Wrigley. All basic tests performed efficiently and priceworth. 2dAppt was for teeth cleaning. Prompt 0830-1500 drop/pickup. Plenty of parking. Staff cheerfulness positive. Read Less
Thomas L.
17 Apr 2018
REPORT
We have brought our pets to Crossroads Veterinary Hospital for more than a decade. Most recently our elderly dog Sophie needed a look as she was getting on in years and was having trouble walking. I a... Read More
We have brought our pets to Crossroads Veterinary Hospital for more than a decade. Most recently our elderly dog Sophie needed a look as she was getting on in years and was having trouble walking. I asked if there was something we could do to give here a few more "good" weeks. Dr. Albright prescribed just the right medicine and we were able to spoil our sweet Sophie for 6 more weeks after which end came quickly and at home.  Our friends at Crossroads helped us with final arrangements. Dr. Albright and her team have our highest recommendation. Read Less
Elizabeth Williams
10 Apr 2018
REPORT
This is the only place we'll take our animals. The staff is patient, caring, and kind. You can tell they love what they do
stephanie comito
8 Apr 2018
REPORT
Best vet in the triangle hands down. Prices have gone up the past few years but still well below what other clinics and hospitals would charge and their boarding is the most reasonable I have seen ( a... Read More
Best vet in the triangle hands down. Prices have gone up the past few years but still well below what other clinics and hospitals would charge and their boarding is the most reasonable I have seen ( and I have 2 giant breed dogs). Parking is tight so if you have a large SUV or truck park at the bottom behind the building. Read Less
Carol L.
14 Mar 2018
REPORT
I brought my fur child here for the first time for his yearly exam. Setting up the appointment was a breeze and I was told to come 15 minutes early for paperwork. A staff member made a reminder call a... Read More
I brought my fur child here for the first time for his yearly exam. Setting up the appointment was a breeze and I was told to come 15 minutes early for paperwork. A staff member made a reminder call a day before the appointment to check in with me, which I really appreciated. The place itself isn't the newest building, but it gets the job done. The staff were all super friendly and personable. The only downside was that they were running quite a bit behind, so my dog and I were hanging out in a room by ourselves for about 30 minutes.  The vet was really friendly and addressed all my questions and concerns when I know she must have felt rushed. We had a good experience overall, so we'll keep coming back for the regular check ups. Read Less
Rosemary Hornak
3 Mar 2018
REPORT
Dr. Albright leads a team of skilled, caring, and compassionate vets. We have been going there for over 25 years with 6 dogs and a rabbit. Good problem solving, practical advice, and kindness a... Read More
Dr. Albright leads a team of skilled, caring, and compassionate vets. We have been going there for over 25 years with 6 dogs and a rabbit. Good problem solving, practical advice, and kindness are hallmarks. Read Less
Marian Ribbens
20 Feb 2018
REPORT
Best care for your pets. The veterinarians have great advice and plenty of holistic options. and do not push any unnecessary options for your pet. And if needed they have best prices in the Raleigh a... Read More
Best care for your pets. The veterinarians have great advice and plenty of holistic options. and do not push any unnecessary options for your pet. And if needed they have best prices in the Raleigh area for prescriptions, surgeries, and overall care. Read Less
Stephanie T.
28 Nov 2017
REPORT
I switched to this vet after 5 years with my other vet due largely to cost. My other vet was great, but things kept getting more and more expensive, and a friend who works with several rescues highly ... Read More
I switched to this vet after 5 years with my other vet due largely to cost. My other vet was great, but things kept getting more and more expensive, and a friend who works with several rescues highly recommended Crossroads Vet. I LOVE this place, I can't speak highly enough about them. The staff and vets are wonderful. The vet always takes the time to answer all of my questions and explain everything. Even when she's about to leave the room and I say "oh yeah, one more question!" she'll stop and listen and answer thoughtfully, and if she's annoyed with me, she definitely doesn't show it. I also love that they understand that as much as we love our pets, we can't all afford top of the line treatment (as much as we'd like to). They go through all of the options, from the cheapest to the premium, without making me feel guilty for worrying about cost when it comes to my pet's health. When I ask for advice or what they think is best, the vet will always stop and think and answer honestly what they'd do if it were their dog. If I choose not to have surgery and to wait and see if the problem resolves itself, I don't leave feeling like a bad dog mom for trying to avoid shelling out $$$. Today I learned that my dog has a malignant melanoma. The vet spent about 15 minutes with me on the phone, at the end of her day, after they were officially closed, walking me through everything that would happen next. I've opted to take my dog to an oncologist, which the vet recommended, and she said that after I see the oncologist, if I want to talk through the options to give her a call. She said she's taken her own pets there and loves them and I can call if I have any questions or just want to talk things through. I haven't been to many vets, but anyone who offers to take time out of their very busy day to help a client talk through options for another doctor (so no financial benefit to her), is a great doctor and a great person. Read Less
M C.
6 Aug 2017
REPORT
After 20 plus years going to this Vet., all of the help/caring/over and beyond caring for my furkids, something changed with the people at the front desk. They became rude/not caring/blank faced/even ... Read More
After 20 plus years going to this Vet., all of the help/caring/over and beyond caring for my furkids, something changed with the people at the front desk. They became rude/not caring/blank faced/even trying to talk to them on the phone was a major problem. These people are the only way to get to the Vet. for call backs/they control the email to her/it appears that they control everything. One of them will tell you one thing/one will tell you another thing, so who to believe? I found out that you can not count on or believe what ever they say, and when it comes to what they say and what the Vet. tells you are two entirely different things. I stayed with this Vet. for a long time because I cared about her and her caring about me and furkids over looking or trying to ignore the behavior of the people at the desk. Several things happened regarding my furkids over a period of months, the people at the desk getting more difficult to deal with that added major stress to me/not wanting to go there and all the time I am thinking? What have done to be treated like this? The end all of it was I was fired as a client/tried many times to talk to the Office Manager/left messages for her to call me back and for the Vet. to call me back/just excuses why they were not available. To this day, I do not know what I did or did not do to cause these actions. This has effected me to the core of my being and nothing that they can say or do will make any difference at this point .... The door to a business is the people that you see at the front desk, if you see a problem to start out with, I would suggest you turn and walk back out. Read Less
Katie Z.
28 Jul 2017
REPORT
This office came highly recommended from a friend. Everyone here is absolutely amazing. They take the time to go over your pet's health and answer your questions. Our cat went missing right before we ... Read More
This office came highly recommended from a friend. Everyone here is absolutely amazing. They take the time to go over your pet's health and answer your questions. Our cat went missing right before we moved out of state in Dec 2013 and our wonderful neighbors found her a few weeks later. We told them to bring her here and the vet and staff took great care of her until we could make arrangements to get her home with us. They called me daily to update me on how she was doing after being missing for a month and got her back in great health. I was able to submit payment over the phone and let a local friend pick her up. They even gave the friend a carrier, towel, food, and litter to help with transportation when the supplies we sent got lost in the mail. We will be forever grateful for all of the amazing staff here. They truly care about your pets and treat them as their own. Read Less
Sara Jones
31 May 2017
REPORT
They were so kind when my friend had to put her cat down.
Heather Stephenson
20 May 2017
REPORT
The staff are so kind and the rates are reasonable
Ashley M.
19 Mar 2017
REPORT
This is truly the best vet around.  They all take copious notes and take time to read my dog's history before seeing him.  They also solved his long term itching issues.  They also don't charge us a f... Read More
This is truly the best vet around.  They all take copious notes and take time to read my dog's history before seeing him.  They also solved his long term itching issues.  They also don't charge us a fortune and always give us alternatives before procedures so we can understand the impact and the cost.  Couldn't possibly be any better, thank you doctors and staff! Read Less
Kelley Riggs
16 Mar 2017
REPORT
Just an all around great vet. My dog is very skittish of people and they are so gentle and kind to her. You can see the love they have for animals. And you can't beat their prices! Will continue to go... Read More
Just an all around great vet. My dog is very skittish of people and they are so gentle and kind to her. You can see the love they have for animals. And you can't beat their prices! Will continue to go here for years to come. Read Less
Michael McGarrah
9 Mar 2017
REPORT
Great place to take you pet and convenient to the Crossroads area. Been going for years and getting good service.
Rachel Rollins
26 Jan 2017
REPORT
Absolutely miserable experience! (Sidenote: this review does not refer to the vet. She was knowledgeable and kind) I manage to grab an appointment on my lunch break from work. They asked me to get the... Read More
Absolutely miserable experience! (Sidenote: this review does not refer to the vet. She was knowledgeable and kind) I manage to grab an appointment on my lunch break from work. They asked me to get there 15 minutes early to do "paperwork" (it's one sheet with contact info and the pets name) , I call to say I am sorry and running late but will get there at my appointment time. The lady lectures me about coming early then says they can still see Loki. I get there 11:31 (appointment 11:30). I carry my sick cat from the car to the building. Now the building has a glass door, which I saw all of the staff / front desk ladies (about 4) sitting there staring at me. Instead of holding the door for me and my cat. Which is whatever I manage to get the door open by myself after three attempts. I am not greeted, I am not smiled at. So I walk up and tell them I have an appointment. Which she replies do you have a cat carrier?(IN A VERY SARCASTIC , demeaning voice) which obviously i don't have a cat carrier if I'm carrying my cat in my arms. So the nice thing to do would be to offer help while I fill out the papers. Instead the staff members thought it be more necessary to take pictures of the puppy that was in the room. The doctor comes out (the only decent human there) and shows me a room where I can wait. Then I hear the staff talking about me!!!! "well her appointment was at 1130" in a very rude tone. Uhm hello I was there at 1131 and if you would have informed the doctor I was there or helped me hold my cat while I filled out the names of me and my cat on your "paperwork" it would have been 1133 i was in the vet's room. On top of that on my way out, no "have a nice day" just more stares and to make it even better the staff was holding the door for yet another client to come in with their puppy. Thank for ruining my already hectic day crossroads! Maybe the staff should try to be a little kinder in their CUSTOMER SERVICE ROLE or find a job that is not so easily replaced . If it was such a big deal for me to not be there 15 mins before , you should have told me to reschedule. But from the looks of it, there were no other cat clients there ... so I'm not sure the day was too busy. Oh and for all the lecture about 30 minute time slots.... I was finished with my appointment by 11:56. Some people are so mean in life, makes me wonder what their motive is for ruining my day and making me want to ball out crying with stress! Never again. Read Less
Rachel R.
24 Jan 2017
REPORT
Absolutely miserable experience! (Side note: the actual vet was great and knowledgeable - this applies to the other staff members) I manage to grab an appointment on my lunch break from work. They ask... Read More
Absolutely miserable experience! (Side note: the actual vet was great and knowledgeable - this applies to the other staff members) I manage to grab an appointment on my lunch break from work. They asked me to get there 15 minutes early to do "paperwork" (it's one sheet with contact info and the pets name) , I call to say I am sorry and running late but will get there at my appointment time. The lady lectures me about coming early then says they can still see Loki. I get there 11:31 (appointment 11:30). I carry my sick cat from the car to the building. Now the building has a glass door, which I saw all of the staff / front desk ladies (about 4) sitting there staring at me. Instead of holding the door for me and my cat. Which is whatever I manage to get the door open by myself after three attempts. I am not greeted, I am not smiled at. So I walk up and tell them I have an appointment. Which she replies do you have a cat carrier?(IN A VERY SARCASTIC , demeaning voice) which obviously i don't have a cat carrier if I'm carrying my cat in my arms. So the nice thing to do would be to offer help while I fill out the papers. Instead the staff members thought it be more necessary to take pictures of the puppy that was in the room. The doctor comes out (the only decent human there) and shows me a room where I can wait. Then I hear the staff talking about me!!!! "well her appointment was at 1130" in a very rude tone. Uhm hello I was there at 1131 and if you would have informed the doctor I was there or helped me hold my cat while I filled out the names of me and my cat on your "paperwork" it would have been 1133 i was in the vet's room. On top of that on my way out, no "have a nice day" just more stares and to make it even better the staff was holding the door for yet another client to come in with their puppy.Thank for ruining my already hectic day crossroads! Maybe the staff should try to be a little kinder in their CUSTOMER SERVICE ROLE or find a job that is not so easily replaced . If it was such a big deal for me to not be there 15 mins before , you should have told me to reschedule. But from the looks of it, there were no other cat clients there ... so I'm not sure the day was too busy. Oh and for all the lecture about 30 minute time slots.... I was finished with my appointment by 11:56. Some people are so mean in life, makes me wonder what their motive is for ruining my day and making me want to ball out crying with stress!Never again. Read Less
Sarah Sassorossi
19 Jan 2017
REPORT
I have been bringing my 8 month old puppy there since I first took him home, and this office has been nothing but fantastic. As a typical puppy, we were in and out of their office the first few month... Read More
I have been bringing my 8 month old puppy there since I first took him home, and this office has been nothing but fantastic. As a typical puppy, we were in and out of their office the first few months with several minor ailments. We were always able to be seen promptly and never had medications or treatment pushed on us. One time my puppy threw up what I thought were tape worms and I brought him in immediately. They brought us into an exam room and took the sample back - it turns out it was a maggot (he had gotten into a dead bird) and didn't charge us for the visit. My puppy has also had some irritated eyes and before offering steroid drops or other medication, they suggested at home treatment. Everyone is kind and very gentle with my puppy. I will miss this practice when I move this summer. Read Less
shenandoah hellman
14 Nov 2016
REPORT
Couldn't love them more especially dr streeter!!! Really care about my furbabies, give me lots of knowledge and very reasonable cost.. I've been using them for over a decade now and couldn't be happie... Read More
Couldn't love them more especially dr streeter!!! Really care about my furbabies, give me lots of knowledge and very reasonable cost.. I've been using them for over a decade now and couldn't be happier.Read Less
Anna M.
15 Sep 2016
REPORT
I highly recommend Crossroad's for your fur babies. My coworker recommended them to me (having relocated states) and I couldn't be happier. Had a lot of dental work done to my little guy, along with a... Read More
I highly recommend Crossroad's for your fur babies. My coworker recommended them to me (having relocated states) and I couldn't be happier. Had a lot of dental work done to my little guy, along with all of his yearly needs and it was way more affordable then other vets. Beyond that, they take great care of their patients and are very accommodating. Good hours for full-time work schedules too. Read Less
Carol Lasitter
31 Aug 2016
REPORT
LOVE Crossroads! I'm been taking my pets there since the 90s. I drive from Rolesville for their caring services. I've tried other vets but none can measure to Dr. Albright and Dr. Peace.
Zebra Z
1 Aug 2016
REPORT
If you care about your pet then DO NOT board him or her at Crossroads Vet Hospital. I cannot speak to the veterinary services but the boarding service is shockingly poor. They have lost my pet's belon... Read More
If you care about your pet then DO NOT board him or her at Crossroads Vet Hospital. I cannot speak to the veterinary services but the boarding service is shockingly poor. They have lost my pet's belongings on several occasions (dog bowls, blankets, and bed) and the last two times I picked him up they lost his bed. This means a) I have to replace these items at at my own cost and b) he was sleeping on concrete instead of his bed or blanket (this happened on two occasions). They told me it was my fault the items were lost since I shouldn't have left the items with them (like his bed) and that it is in their policy that you sign when you drop off your pet that they can lose your pet's belongings at no cost to them. However, when I asked to see the policy in writing, they couldn't find it and said it was more of an "assumed policy" that they will lose your pet's belongings. I was shocked they actually said this. Terrible terrible experiences and very rude office staff. Read Less
Alan Wilson
6 Apr 2016
REPORT
Here you will find the care your pets need. Love and compassion will be shown to you and your animals. Well priced services and no pushy unneeded treatment plans make this place the obvious choice.
Cindy Matthews
12 Mar 2016
REPORT
I took all my pets to Crossroads for 19 years. The past couple of years something was different/off. (i.e, I'd make apts and bring both dogs in for annual checkups and then be told they did not have ... Read More
I took all my pets to Crossroads for 19 years. The past couple of years something was different/off. (i.e, I'd make apts and bring both dogs in for annual checkups and then be told they did not have their annual but yet they did check everything). When I had my 19 yr. old cat put to sleep, their bedside manner was great but was very confusing on the cost/choices. No price sheet was given and what I was billed was not what I was told before hand. They were very confusing. Lots of little things, nothing serious until Aug 2015. One of my dogs fell down the deck stairs and could not put weight on one leg. Crossroads vet told me she probably had cancer and it was very aggressive. Xrays did not show anything (Vet reviewed) and the vet indicated they have xray consultants come by and review the xrays. No mention of a cost. That was on Thursday and the consult was to take place on Monday, 4 days later. Fast forward 2 weeks; no consult had been done. I called in to get more pain medicine for my dog and I clearly told vet tech on the phone, my dog was better and the vet was wrong. No mention of do I still want to pay for xray consult. When I asked if she still needed all 3 drugs, because 1 did not seem to help at all. I was told that was the one she most needed (would've been true if she had cancer but she did not). To just come in and they'd have all 3 ready for me. When I came in to pick up the drugs... same conversation. She is better and the vet was wrong. Again no one asked if I still wanted consult nor that there was a charge. They had 3 chances to tell me there was a charge of $75. Another week goes by and I get voicemail that the "xrays were inconclusive, call if you have any questions". You tell me my dog is dying and you leave that kind of message after 3 weeks! They basically just sent my dog home to die and no guidance on how to handle. Then comes the bill. I called and did cover details of no one ever mentioned a fee. If I had known there was a fee, I would've told them not to get consultant when I called/came by for the additional medicine. I refused to pay for their inability to communicate. Now that I am going to another vet. They refuse to forward my pets records. Yes they are nice but .... when as humans they make mistakes, to not own up to it. I did not want to have to switch vets after so many years but I lost confidence in them and felt like they just wanted my money. By the way Crossroads, my dog is doing great!!!! Not only did she not die within the 2 weeks you told me is usual, she is running and jumping 7 months later. No thanks to you. I had to figure out which medicine she needed and how much to give her. You provided no guidance for helping my dog that you told me was dying! You were happy just selling me 3 types of medicine until she died. Wishy-washy answers to my questions on what the medicines were for. Not once did you mention what to do if you were wrong. Guess what, you were!!! And to refuse to forward my pets records until I pay you the $75 when it was your miscommunication!!! Beware of their billing and pricing practices. If you don't see it in black and white, no telling what you will be billed for with them. Read Less
Rhonda Roberts
4 Mar 2016
REPORT
This vet is a great place, very friendly staff. They work very closely with my home health vet & exchange records readily.
Alicia Moya-Mendez
24 Feb 2016
REPORT
We decided to try out this vet with our newest addition to the family. We took our puppy in for all her normal stuff two months ago and spent around $200. They were nice and seemed good, promising to ... Read More
We decided to try out this vet with our newest addition to the family. We took our puppy in for all her normal stuff two months ago and spent around $200. They were nice and seemed good, promising to call and remind us when to get her boosters. I never got any reminder calls and ended up calling to find out we were two weeks over on her booster. The morning of her booster, we realized she had Happy Tail and promptly spent another $160 trying to help it. They're solution was to cone her and put her tail in a cover, which held a ton of moisture and despite the antibiotics, we had to return a second time after it got an infection and were prescribed more broad spectrum antibiotics, steroids (despite the risk of diabetes. I never gave them to her. I wanted it to be last resort since it holds so much risk.) and some solution (more money spent on all these drugs!). Then after buying all these drugs and solutions, I was told they almost never save tails like this and it will most likely be amputated. I asked about doing narrow spectrum antibiotics to kill the actual bug infecting her wound and was told that would be $100 and would be pointless since we had to wait for cultures. I was then told it was very expensive to amputate, and they wouldnt even tell me how much. I had to talk to a surgery technician person that wouldn't be available til Monday. That was a Friday, and they were expecting her tail to probably have to amputated Monday or Tuesday. Well, I couldn't accept that and I made my own tea tree/lavender spray, stuck her in front of a fan and watched it heal. Never once did they call to see how she was or see how things were going with her even though they were expecting it to so bad by Monday that it would need the surgery. Fast forward to today, about a week after our initial visit. We've spent almost $500 on this dog and we haven't even had her spayed yet...we've got her tail almost healed (no more infection or amputation!!!) no thanks to them since they just wanted to cut it off for a bunch of money. Then today, she poops some horrible looking black, hard stool with a HUGE worm in it. We had just had a fecal test done a week before, that we paid for, come back negative, yet a week later there are massive worms in her poop that certainly don't grow over night. I called to see what could be done. They offered to run fecal test again, at our expense of course, despite them having just run one that they said was negative (obviously not). I explained to the woman on the phone that we had already put in almost $500 on this dog, part of which for issues that we were basically left to fix ourselves or amputate for a bunch more money. I told her, my school money had been delayed due to a processing error of the school's payment company, and my boyfriend got paid in 6 days. We had depleted all the money we had left on the month on all the problems popping up with the new dog. I asked if they would possibly be willing to bill us for the $20 fecal test just to make sure there wasn't something seriously wrong that would need to be taken care immediately. I told her we receive salaries in a week, but was promptly told they won't bill and hung up. I realize that not every vet should be expected to do this, but after already spending so much money, having her tests come back wrong, no reminder or check up calls, and pushes towards expensive surgeries for problems that I fixed myself, I got the feeling they really don't care about you or your pet, just how much money they're making off you. We'll definitely be looking for another vet's office.Read Less
Alicia M.
24 Feb 2016
REPORT
We decided to try out this vet with our newest addition to the family. We took our puppy in for all her normal stuff two months ago and spent around $200. They were nice and seemed good, promising to ... Read More
We decided to try out this vet with our newest addition to the family. We took our puppy in for all her normal stuff two months ago and spent around $200. They were nice and seemed good, promising to call and remind us when to get her boosters.I never got any reminder calls and ended up being two weeks over on her booster. The morning of her booster, we realized she had Happy Tail and promptly spent another $160 trying to help it. They're solution was to cone her and put her tail in a cover, which held a ton of moisture and despite the antibiotics, we had to return a second time after it got an infection and were prescribed more antibiotics, steroids (despite the risk of diabetes. I never gave them to her. I wanted it to be a last resort since it holds so much risk, but the vet never mentioned these risks. My mom warned me after her dog got diabetes from them.) and some solution (more money spent on all these drugs!). Then after buying all these drugs and solutions, I was told they almost never save tails like this and it will most likely be amputated. I asked about doing narrow spectrum antibiotics to kill the actual bug infecting her wound and was told that would be another $100 and would be pointless since we had to wait for cultures. I was then told it was very expensive to amputate, in fact they wouldn't even tell me how much. I would have to talk to a surgery technician available Monday. That was a Friday, and they were expecting her tail to probably have to amputated Monday or Tuesday. Well, I couldn't accept that and I made my own tea tree/lavender spray, stuck her in front of a fan and watched it heal. Never once did they call to see how she was or see how things were going with her even though they were expecting it to be bad enough for amputation by Monday. Fast forward to today. We've spent almost $500 on this dog and we haven't even had her spayed yet...we've got her tail almost healed (no more infection or amputation!!!) no thanks to them since they just wanted to cut it off for a bunch of money. Then today, she poops some horrible looking black, hard stool with a HUGE worm in it. We had just had a fecal test done a week before, that we paid for, come back negative, yet a week later there are massive worms in her poop that certainly don't grow over night. I called to see what could be done. They offered to run fecal test again, at our expense of course, despite them having just run one that they said was negative (obviously not). I explained to the woman on the phone that we had already put in almost $500 on this dog part of which for issues that we were basically left to fix ourselves or amputate for a bunch more money. My school money had been delayed due to a processing error of the school's company, and my boyfriend got paid in 6 days. We had depleted all the money we had left on the month on all the problems popping up with the new dog. I asked if they would possibly be willing to bill us for the $20 fecal test just to make sure there wasn't something seriously wrong that would need to be taken care immediately. I told her we receive salaries in a week, but was promptly told they won't bill and hung up. I realize that not every vet should be expected to do this, but after already spending so much money, having her tests come back wrong, no reminder or check up calls, and pushes towards expensive surgeries for problems that I fixed myself, I got the feeling they really don't care about you or your pet, just how much money they're making off you. We'll definitely be looking for another vet's office. Read Less
Georganne S.
11 Jan 2016
REPORT
We have been taking our dogs to Crossroads Vet for over 5 years.  From day one, our dogs, Lilly Belle and Piper, have received thoughtful, thorough care from every single one of the vets and vet techs... Read More
We have been taking our dogs to Crossroads Vet for over 5 years.  From day one, our dogs, Lilly Belle and Piper, have received thoughtful, thorough care from every single one of the vets and vet techs.  Our 2 pugs get lots of love and attention when they come in.  This has made the whole experience positive for our pups and ensure they are not anxious during our time there.  In fact, they love our visits.  We also feel confident knowing that the professionals at Crossroads Vet do not recommend treatment or a procedure unless it is something that is needed.  Several years ago we moved 30 minutes from their facility, but still continue to make the trip because of the care we get while there.  Thanks for taking such good care of our girls! Read Less
Jordan L.
16 Jan 2015
REPORT
Exteremly caring staff, great prices and convenient location have kept my dog and I coming back for years. I really can't say enough great things about Crossroads! I'd recommend their services to any ... Read More
Exteremly caring staff, great prices and convenient location have kept my dog and I coming back for years. I really can't say enough great things about Crossroads! I'd recommend their services to any pet owner- new or old. Read Less
Cameron B.
5 Jan 2015
REPORT
Been going here for 15 years plus. Always taken wonderful care of our dogs. Reasonable prices for the services. 10/10 will return!
Jessica B.
3 Jan 2015
REPORT
Took a new kitten and older cat here on the recommendation of a friend and am so glad I did! The receptionists and staff were so warm and knowledgable. My cat, who hates the vet and had to be restrain... Read More
Took a new kitten and older cat here on the recommendation of a friend and am so glad I did! The receptionists and staff were so warm and knowledgable. My cat, who hates the vet and had to be restrained at other practices, did so much better here! Dr. Pease knew exactly how to keep them calm and comfortable while offering amazing advice and information. Better yet, the prices are astoundingly reasonable - half the price of other places. I am so happy to say I've found my vet for life. Read Less
Sarah Craft
18 Nov 2014
REPORT
I started going to crossroads a few months ago with my puppy. All the staff have been super friendly and helpful. They all adore my puppy, making it easy to take him him in for appointments. Dr. Lee h... Read More
I started going to crossroads a few months ago with my puppy. All the staff have been super friendly and helpful. They all adore my puppy, making it easy to take him him in for appointments. Dr. Lee has been really gentle and helpful. She loves to entertain him and he love her and the cookies :) Read Less
Melissa D.
15 Aug 2014
REPORT
When my cat Annie was not herself last Christmas, a co-worker recommended Crossroads Vet. We made an appointment, and Dr. Pease quickly and calmly put my fears to rest, getting her appetite back up an... Read More
When my cat Annie was not herself last Christmas, a co-worker recommended Crossroads Vet. We made an appointment, and Dr. Pease quickly and calmly put my fears to rest, getting her appetite back up and running with some anti-nausea meds.Fast forward to this August, when we feared Annie had eaten a rubber band and took her in, Dr. Barber swept into action. When the only real course of action was surgery, she conference-called my boyfriend and me at work to go over our options, and let us take some time to talk it over and then call her back to discuss it more. We're talkers, and she was SO patient, never trying to rush us to a decision in order to get back to work. Initially, being around lunchtime on a Friday, they were going to be unable to complete the surgery at Crossroads, sending Annie to NCSU at a cost STARTING around $3000. Ugh. Being a teacher and an IT guy, it was financially out of reach.When we called back and I tearfully explained that surgery at the vet school was something we couldn't commit to, Dr. Barber thought for a moment and said she'd be willing to stay through lunch to make it happen, and the cost there would be about $1200. They immediately got to work putting Annie under and we were able to pick her up later that afternoon. Turns out, our curious cat had been ingesting hair ties for a LONG time and the last rubber band put her over the edge. The surgery tech greeted us and was so friendly, explaining that this is totally normal, and showing us their "Wall of Ingestibles" that they've rescued from pets' stomachs. Courteous, fast, compassionate, and a true care for your pets and your finances. We are so grateful to have such a facility down the road. Thank you for everything! Read Less
Nancy T.
27 Jul 2014
REPORT
I brought my pup here when she suddenly became sick, not being able to keep anything down... When I got there, the thing that I appreciate is that they gave me three options on how to treat her - each... Read More
I brought my pup here when she suddenly became sick, not being able to keep anything down... When I got there, the thing that I appreciate is that they gave me three options on how to treat her - each being a different price in terms of how to approach it.  The first option was to treat the symptoms to make her feel comfortable and see if she got any better on her own the next day; the second was to do a full panel blood work to see if there was anything going on internally with her organs; and the third one was to do the full x-ray to see if anything was blocking her intestines...  each option obviously went higher in price. I know that if I would have gone to the Vet ER in the middle of the night like I almost did, I would have had to go straight for option number three.  The doctors worked well with the pup, talking to her and gently working through the exam.  I got a lot of communication after the first option and I called back when she wasn't doing much better and came in a second time to go for option # 2.  Overall, I ended up paying about $400 but that also included some heart worm meds that I needed to purchase anyways.  Overall, the doctors were very  nice and I liked the three prong approach - giving me some options that allowed me to make the informed decisions.  I got phone calls after the panel explaining in detail what they found (she was healthy, yay!) and the potential virus that was going around that she may have caught.  Overall, I am happy to find a new place in Raleigh.  My only frustration is that on a couple of occasions, I had the person on the phone give me conflicting information than what they told me when I came in.  It didn't always add up, and sometimes the people at check out were not as helpful as I would have liked, but I guess everything can't be perfect.  Still would recommend. Read Less
Ashley C.
4 Jun 2014
REPORT
Dr.Lee and all of her staff is amazing. I called them in a panic and they told me to come in even though I had no appointment. I was very upset about my kittens sickness and they reassured me everythi... Read More
Dr.Lee and all of her staff is amazing. I called them in a panic and they told me to come in even though I had no appointment. I was very upset about my kittens sickness and they reassured me everything was going to be fine. They are the personable kind of staff that I would encourage everyone to go see if they need a vet. Read Less
Paige A.
15 Sep 2013
REPORT
I have been going to this vet for a couple of months and boarded my 2 dogs there for the first time this past weekend (Sept 14-15). I called in advance to talk about their rules/guidelines and was tol... Read More
I have been going to this vet for a couple of months and boarded my 2 dogs there for the first time this past weekend (Sept 14-15). I called in advance to talk about their rules/guidelines and was told they could board together no problem. We also talked about one of my dogs being on med (that this vet had prescribed to her). I get there and walk in and i am the only cust in the lobby and no one (2 people working behind counter) even looks up or says a word to me. I say hello and that I am to drop my dogs off to be boarded (per my reservation) and they act like I am nothing but an inconvenience to them. I fill out the paperwork and tell the girl behind the desk that I had already called and talked to them about my dog's medicine and i explained it all over again to her. I packed each dogs food in seperate bags that were labeled with their name, day and am or pm. I was told they could not confirm that they would be able to give the medicine to the right dog so the dogs needed to be boarded seperately (meaning double the cost). I showed them the food bags and asked if they were saying they couldn't look at the bag and give the bag that said, "whister, sat, PM, medicine" to Whistler instead of Bristol and they said no. This place has HORRIBLE customer service, no one that works at the front desk smiles or is polite. They all tried to make me feel like I was nothing more than a bother to them. I will gladly pay extra to board them elsewhere with better customer service. Read Less
Emily R.
17 Feb 2013
REPORT
I take my Lou Bear here for vet visits and dog boarding. It is a little out of the way for us, but the rescue group I adopted my dog from (R.U.F.F.) uses this vet and had already started treatments fo... Read More
I take my Lou Bear here for vet visits and dog boarding. It is a little out of the way for us, but the rescue group I adopted my dog from (R.U.F.F.) uses this vet and had already started treatments for him here. Louie aka Lou Bear is my first dog so I don't have any other vets to compare this one too, but Crossroads has successfully resolved his health issues and addressed my various hypochondriatic episodes with compassion. The ladies who work there love him and shower him with compliments when we visit. The receptionists are fast and on top of things.I have a bit of sticker shock at check-out sometimes, but that comes with the territory of owning a pet I suppose. Boarding is reasonable - only $16 per day. However, it is bare bones boarding. When I have boarded Louie here for only 1 night, he was happy and unfazed when I picked him up. But when I picked him up after boarding him for 4 nights he looked a bit shaken and disheveled, so I might not use them for longer stays again. Read Less
Mindy C.
1 Feb 2013
REPORT
We just moved to Raleigh from Richmond, VA and were in need of vet.  Our rescue that we got at Christmas was a little under the weather and needed to be seen right away.  I went on a whim and chose Cr... Read More
We just moved to Raleigh from Richmond, VA and were in need of vet.  Our rescue that we got at Christmas was a little under the weather and needed to be seen right away.  I went on a whim and chose Crossroads because of others reviews and after talking to Laura on the phone I was sold! Not once did she try and sell me a "plan"; she also explained that plans at other vets would end up costing me more in the long run, when comparing the separate services.  We were also able to work around my husband's schedule and drop our Boston off in the morning and pick up in the evening, and Dr. Barber called us both and explained treatment and answered questions.  And she is the sweetest! I was so pleased with the care that they provided our sweet boy.  We will definitely be taking him, and our other dog, back to Crossroads for any future vet needs! Read Less
Matt B.
5 Jan 2013
REPORT
I started taking my pets here to Dr. Streeter for two reasons: 1. It's really close to me. 2. When I got my dog, she was already being seen here at Crossroads Vet. And I don't regret that decision at ... Read More
I started taking my pets here to Dr. Streeter for two reasons: 1. It's really close to me. 2. When I got my dog, she was already being seen here at Crossroads Vet. And I don't regret that decision at all.I've had a couple minor issues that have been able to be solved over the phone. The folks there don't have a problem helping you out when you call for minor issues - they are free with great advice. Recently, I got a new cat for the wife for Christmas. She (the cat) happened to be sick when we took her home from the shelter. We took her in for a check-up and advice on the sickness. Dr. Streeter and assistants were amazingly gentle and comforting to our poor new kitty. Additionally, they gave great advice, let us make decisions, and answered all the questions we had. I'd highly recommend these folks. Great people. Read Less
Meredith D.
25 Oct 2012
REPORT
My family and I have used Crossroads Veterinary Hospital for more than 10 years.  They took great care of our Boston terrier mix, Vesta, from age 7 to 17, until we had to put her down last winter.  No... Read More
My family and I have used Crossroads Veterinary Hospital for more than 10 years.  They took great care of our Boston terrier mix, Vesta, from age 7 to 17, until we had to put her down last winter.  Now they have been my go-to vet for my puppy, Riley, since I got her in Feb. 2010. The staff here is really nice and knowledgeable, and they are very accessible, even by phone when you have a question.  The only reason I don't give them 5 stars (because I obviously trust them with my sweet baby girl's life) is I am not the biggest fan of their boarding.  The one time I boarded Riley for a night, when I picked her up, the first thing I was told is, "She is going to have to go to the bathroom really badly."  Sure enough, as soon as we stepped onto the grass, she peed like crazy. It just made me question how often she was taken out, and Riley loves being outside. Read Less
Jenny T.
5 Oct 2012
REPORT
I have taken my cats to Dr. Smith for years.  The office is full of compassionate, knowledgeable vets who all sincerely care for the animals they treat.  They have very reasonable prices for procedure... Read More
I have taken my cats to Dr. Smith for years.  The office is full of compassionate, knowledgeable vets who all sincerely care for the animals they treat.  They have very reasonable prices for procedures, and last year when one of my cats needed a dental, I was blown away at how good the price was.  This is a great vet practice and I'd highly recommend them! Read Less
Christine G.
21 May 2012
REPORT
I originally brought my animals here specifically because the owner, Dr. Albright, is a greyhound-savvy vet. I have not only a greyhound, but a high-maintenance cat. Turns out several of my friends br... Read More
I originally brought my animals here specifically because the owner, Dr. Albright, is a greyhound-savvy vet. I have not only a greyhound, but a high-maintenance cat. Turns out several of my friends bring their animals here--even from Durham. My boyfriend brought his cat here as well. So I had the recommendation of the Triangle Greyhound Society and a bunch of friends before I even stepped in the door.However, not to worry. I have found the staff and all the vets (all women--whoo hoo!) to be caring and knowledgeable. They have treated all of our animals--my boyfriend's cat, my cat, and my grey--with the utmost care. All of our animals are elderly, and they've treated their various chronic ailments with compassion and care for each animal. Plus, the vet techs all know and like our animals...and their quirks!This is a full-service vet: they do wellness visits, emergency issues, and boarding. I would give Crossroads Vet a thumbs up! If you're looking for a veterinary practice that will take good care of your animals, this is the place. Read Less
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(919) 851-8979
1112 Jones Franklin Road
Raleigh North Carolina 27606
Business Hours
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08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
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Thursday
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Crossroads Veterinary Hospital

Raleigh, North Carolina
(52)
1112 Jones Franklin Road
Raleigh North Carolina 27606
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Gentle Care Animal Hospital was established in 1998 to serve the small animal veterinary care needs of clients in the Raleigh and Cary, NC area. In recent years, the practice has strengthened its emphasis on preventative medicine and adopted a vaccine protocol based on the latest research shown to provide our pets with the best care available. Gentle Care Animal Hospital’s triangle of health approach to caring for pets includes taking steps to ensure the following: · early detection of problems, · quality nutrition, · and preventative dentistry. These steps proactively help to improve pet health, quality of life. and increases longevity. In addition to having a preventative and proactive approach to care, Gentle Care Animal Hospital is a technological leader in the veterinary care field. Every patient is afforded the most up-to-date medicine and surgical advancements available. The Gentle Care Animal Hospital veterinary care team, along with a level of care and service that is unsurpassed in the Triangle, provides a complete veterinary solution.
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
{{staff.biography}}
Darlene T.
24 Apr 2019
REPORT
Very disappointed with recent experience in administering sub q fluids to my cat.
Saumya P.
19 Apr 2019
REPORT
The vets, technicians, and other staff here are wonderful. I have been taking my dog here since 2013. We have boarded him here, and had two surgeries, as well as multiple check ups and minor ailments ... Read More
The vets, technicians, and other staff here are wonderful. I have been taking my dog here since 2013. We have boarded him here, and had two surgeries, as well as multiple check ups and minor ailments dealt with.  They've been generous with their time, mindful of costs, flexible about rescheduling, and patient with all kinds of queries. I cannot recommend this place more highly. Read Less
Gina M.
10 Apr 2019
REPORT
I brought my cat here for a checkup and the standard vaccinations. The previous vet I was using was very expensive and I always felt as though I was being guilted into things that may have not been ne... Read More
I brought my cat here for a checkup and the standard vaccinations. The previous vet I was using was very expensive and I always felt as though I was being guilted into things that may have not been necessary or at least that I could have obtained somewhere else for a better price. I asked around and my suspicion was correct, it appears I was paying more than my friends. However, I did get the feeling that they were not crazy about their vet either. So I decided to research some other veterinarian options. I read numerous reviews for numerous vets and I was paying attention to the sentiment of care and looking out for indications that they were more expensive than normal. Well, I landed on Crossroads Veterinary Hospital and I am very happy with my choice! My cat received a checkup, FVR-CP vaccine, and rabies vaccine. They did present two options for the rabies vaccine, the standard one for cats and dogs and a specified one for cats. There was a price difference but it was also good for 3 years so it would not be a recurrent cost. I did not feel pressured into anything and they gave me a moment to think about it while also explaining the difference between the two. The checkup seemed thorough and I was provided with some very sound advice regarding my cat's weight concern. This is my first cat so I probably had a lot of dumb questions but they were very knowledgeable and easy to talk to. To give you an idea of the cost, since I took care of the vaccinations on this visit, I am hoping the next visit will just be a check up and based on my charges this time, I'm expecting it should be just under $100. You may want to call to get a price quote. Overall, I was delighted with the service. The wait time was minimal. I had a pleasant experience with every member of the team. I did not feel rushed, all my concerns were addressed, and there were no guilted add-ons. The building looks like it needs an update but I think the level of care is more important than appearance. It was still clean and tidy, just outdated. I really enjoyed viewing their walls covered with patient pictures and warm cards and notes of appreciation. The parking lot is small but I did not have any issues navigating through it or parking. Read Less
Liz H.
20 Mar 2019
REPORT
I have been going to Crossroads Vet for over 10 years and always been happy with my dogs care both by the doctors, the vet techs and office help.  My little Liby is 17 years old and has been quite sic... Read More
I have been going to Crossroads Vet for over 10 years and always been happy with my dogs care both by the doctors, the vet techs and office help.  My little Liby is 17 years old and has been quite sick for the past month. We have been to see Dr. Bream 3X in this time period. Each time she spent so much time trying to figure out what was wrong and showed so much compassion and care for her. It meant so much to me as I was not sure Liby would make it a his time. However after the good careand attention to detail De. Bream gave her we figured out what was wrong with Liby and a complete plan on how to treat her. So happy to say Liby is doing great and almost back to normal. I would Dr. Bream 10 stars it that was an option. Read Less
Karen E.
6 Oct 2018
REPORT
Called to establish a relationship for my pet. Left message on office managers voice mail. No response.  Guess they don't need the business. Went elsewhere!
Marci Baker
1 Jul 2018
REPORT
I have been going to Crossroads for 10 years. The staff has always been helpful and attentive. Dr. Albright is amazing. Her care for the pets and their owners resonates in her interactions. All Staf... Read More
I have been going to Crossroads for 10 years. The staff has always been helpful and attentive. Dr. Albright is amazing. Her care for the pets and their owners resonates in her interactions. All Staff is thorough and honest. Prices and service are unmatched. Read Less
Catherine Coman
27 May 2018
REPORT
I just started seeing this vet recently and was extremely impressed. They were able to diagnose my dogs illness that I had been mistreating for over a year while at another vet. They are compassionate... Read More
I just started seeing this vet recently and was extremely impressed. They were able to diagnose my dogs illness that I had been mistreating for over a year while at another vet. They are compassionate and thorough. My baby is 15 and they understand the importance of quality of life and financial situations. I would recommend to anyone looking for an annual exam or for disease diagnosis. Read Less
R Marks
23 May 2018
REPORT
We love Crossroads Vet! We've used CR Veterinary Hospital for our cats' care over the years - from well-visits to euthanasia - and they are wonderful! Kind, caring and informative in everyway. I highl... Read More
We love Crossroads Vet! We've used CR Veterinary Hospital for our cats' care over the years - from well-visits to euthanasia - and they are wonderful! Kind, caring and informative in everyway. I highly recommend! Read Less
Joshua Gurkin
17 May 2018
REPORT
Crossroads has been our vet of choice for 12 years. The doctors and staff are extremely kind and caring. They truly love your pets. They are also one of the most cost-effective vets in the area.
Katarina Popovic
17 May 2018
REPORT
I use asset for both my dogs and have always had great service with them. Recently one of my dogs had an emergency situation and I called the vet and it was only 30 minutes before they close and I tol... Read More
I use asset for both my dogs and have always had great service with them. Recently one of my dogs had an emergency situation and I called the vet and it was only 30 minutes before they close and I told him I was rushing through traffic to get there with my dog and they waited for me to arrive and we're so patient and kind with me when I did. My dog had been sick all over the backseat of my car and one of the vet techs came out with me and we both put on gloves and she help me clean out my car. Such a nice thing to do, you won't get this level of care and service anywhere else. Read Less
Steven Sremaniak
26 Apr 2018
REPORT
1st time @ VET. We acquired a 7yr Great Mountain Swiss dog. Wrigley. All basic tests performed efficiently and priceworth. 2dAppt was for teeth cleaning. Prompt 0830-1500 drop/pickup. Plenty of ... Read More
1st time @ VET. We acquired a 7yr Great Mountain Swiss dog. Wrigley. All basic tests performed efficiently and priceworth. 2dAppt was for teeth cleaning. Prompt 0830-1500 drop/pickup. Plenty of parking. Staff cheerfulness positive. Read Less
Thomas L.
17 Apr 2018
REPORT
We have brought our pets to Crossroads Veterinary Hospital for more than a decade. Most recently our elderly dog Sophie needed a look as she was getting on in years and was having trouble walking. I a... Read More
We have brought our pets to Crossroads Veterinary Hospital for more than a decade. Most recently our elderly dog Sophie needed a look as she was getting on in years and was having trouble walking. I asked if there was something we could do to give here a few more "good" weeks. Dr. Albright prescribed just the right medicine and we were able to spoil our sweet Sophie for 6 more weeks after which end came quickly and at home.  Our friends at Crossroads helped us with final arrangements. Dr. Albright and her team have our highest recommendation. Read Less
Elizabeth Williams
10 Apr 2018
REPORT
This is the only place we'll take our animals. The staff is patient, caring, and kind. You can tell they love what they do
stephanie comito
8 Apr 2018
REPORT
Best vet in the triangle hands down. Prices have gone up the past few years but still well below what other clinics and hospitals would charge and their boarding is the most reasonable I have seen ( a... Read More
Best vet in the triangle hands down. Prices have gone up the past few years but still well below what other clinics and hospitals would charge and their boarding is the most reasonable I have seen ( and I have 2 giant breed dogs). Parking is tight so if you have a large SUV or truck park at the bottom behind the building. Read Less
Carol L.
14 Mar 2018
REPORT
I brought my fur child here for the first time for his yearly exam. Setting up the appointment was a breeze and I was told to come 15 minutes early for paperwork. A staff member made a reminder call a... Read More
I brought my fur child here for the first time for his yearly exam. Setting up the appointment was a breeze and I was told to come 15 minutes early for paperwork. A staff member made a reminder call a day before the appointment to check in with me, which I really appreciated. The place itself isn't the newest building, but it gets the job done. The staff were all super friendly and personable. The only downside was that they were running quite a bit behind, so my dog and I were hanging out in a room by ourselves for about 30 minutes.  The vet was really friendly and addressed all my questions and concerns when I know she must have felt rushed. We had a good experience overall, so we'll keep coming back for the regular check ups. Read Less
Rosemary Hornak
3 Mar 2018
REPORT
Dr. Albright leads a team of skilled, caring, and compassionate vets. We have been going there for over 25 years with 6 dogs and a rabbit. Good problem solving, practical advice, and kindness a... Read More
Dr. Albright leads a team of skilled, caring, and compassionate vets. We have been going there for over 25 years with 6 dogs and a rabbit. Good problem solving, practical advice, and kindness are hallmarks. Read Less
Marian Ribbens
20 Feb 2018
REPORT
Best care for your pets. The veterinarians have great advice and plenty of holistic options. and do not push any unnecessary options for your pet. And if needed they have best prices in the Raleigh a... Read More
Best care for your pets. The veterinarians have great advice and plenty of holistic options. and do not push any unnecessary options for your pet. And if needed they have best prices in the Raleigh area for prescriptions, surgeries, and overall care. Read Less
Stephanie T.
28 Nov 2017
REPORT
I switched to this vet after 5 years with my other vet due largely to cost. My other vet was great, but things kept getting more and more expensive, and a friend who works with several rescues highly ... Read More
I switched to this vet after 5 years with my other vet due largely to cost. My other vet was great, but things kept getting more and more expensive, and a friend who works with several rescues highly recommended Crossroads Vet. I LOVE this place, I can't speak highly enough about them. The staff and vets are wonderful. The vet always takes the time to answer all of my questions and explain everything. Even when she's about to leave the room and I say "oh yeah, one more question!" she'll stop and listen and answer thoughtfully, and if she's annoyed with me, she definitely doesn't show it. I also love that they understand that as much as we love our pets, we can't all afford top of the line treatment (as much as we'd like to). They go through all of the options, from the cheapest to the premium, without making me feel guilty for worrying about cost when it comes to my pet's health. When I ask for advice or what they think is best, the vet will always stop and think and answer honestly what they'd do if it were their dog. If I choose not to have surgery and to wait and see if the problem resolves itself, I don't leave feeling like a bad dog mom for trying to avoid shelling out $$$. Today I learned that my dog has a malignant melanoma. The vet spent about 15 minutes with me on the phone, at the end of her day, after they were officially closed, walking me through everything that would happen next. I've opted to take my dog to an oncologist, which the vet recommended, and she said that after I see the oncologist, if I want to talk through the options to give her a call. She said she's taken her own pets there and loves them and I can call if I have any questions or just want to talk things through. I haven't been to many vets, but anyone who offers to take time out of their very busy day to help a client talk through options for another doctor (so no financial benefit to her), is a great doctor and a great person. Read Less
M C.
6 Aug 2017
REPORT
After 20 plus years going to this Vet., all of the help/caring/over and beyond caring for my furkids, something changed with the people at the front desk. They became rude/not caring/blank faced/even ... Read More
After 20 plus years going to this Vet., all of the help/caring/over and beyond caring for my furkids, something changed with the people at the front desk. They became rude/not caring/blank faced/even trying to talk to them on the phone was a major problem. These people are the only way to get to the Vet. for call backs/they control the email to her/it appears that they control everything. One of them will tell you one thing/one will tell you another thing, so who to believe? I found out that you can not count on or believe what ever they say, and when it comes to what they say and what the Vet. tells you are two entirely different things. I stayed with this Vet. for a long time because I cared about her and her caring about me and furkids over looking or trying to ignore the behavior of the people at the desk. Several things happened regarding my furkids over a period of months, the people at the desk getting more difficult to deal with that added major stress to me/not wanting to go there and all the time I am thinking? What have done to be treated like this? The end all of it was I was fired as a client/tried many times to talk to the Office Manager/left messages for her to call me back and for the Vet. to call me back/just excuses why they were not available. To this day, I do not know what I did or did not do to cause these actions. This has effected me to the core of my being and nothing that they can say or do will make any difference at this point .... The door to a business is the people that you see at the front desk, if you see a problem to start out with, I would suggest you turn and walk back out. Read Less
Katie Z.
28 Jul 2017
REPORT
This office came highly recommended from a friend. Everyone here is absolutely amazing. They take the time to go over your pet's health and answer your questions. Our cat went missing right before we ... Read More
This office came highly recommended from a friend. Everyone here is absolutely amazing. They take the time to go over your pet's health and answer your questions. Our cat went missing right before we moved out of state in Dec 2013 and our wonderful neighbors found her a few weeks later. We told them to bring her here and the vet and staff took great care of her until we could make arrangements to get her home with us. They called me daily to update me on how she was doing after being missing for a month and got her back in great health. I was able to submit payment over the phone and let a local friend pick her up. They even gave the friend a carrier, towel, food, and litter to help with transportation when the supplies we sent got lost in the mail. We will be forever grateful for all of the amazing staff here. They truly care about your pets and treat them as their own. Read Less
Sara Jones
31 May 2017
REPORT
They were so kind when my friend had to put her cat down.
Heather Stephenson
20 May 2017
REPORT
The staff are so kind and the rates are reasonable
Ashley M.
19 Mar 2017
REPORT
This is truly the best vet around.  They all take copious notes and take time to read my dog's history before seeing him.  They also solved his long term itching issues.  They also don't charge us a f... Read More
This is truly the best vet around.  They all take copious notes and take time to read my dog's history before seeing him.  They also solved his long term itching issues.  They also don't charge us a fortune and always give us alternatives before procedures so we can understand the impact and the cost.  Couldn't possibly be any better, thank you doctors and staff! Read Less
Kelley Riggs
16 Mar 2017
REPORT
Just an all around great vet. My dog is very skittish of people and they are so gentle and kind to her. You can see the love they have for animals. And you can't beat their prices! Will continue to go... Read More
Just an all around great vet. My dog is very skittish of people and they are so gentle and kind to her. You can see the love they have for animals. And you can't beat their prices! Will continue to go here for years to come. Read Less
Michael McGarrah
9 Mar 2017
REPORT
Great place to take you pet and convenient to the Crossroads area. Been going for years and getting good service.
Rachel Rollins
26 Jan 2017
REPORT
Absolutely miserable experience! (Sidenote: this review does not refer to the vet. She was knowledgeable and kind) I manage to grab an appointment on my lunch break from work. They asked me to get the... Read More
Absolutely miserable experience! (Sidenote: this review does not refer to the vet. She was knowledgeable and kind) I manage to grab an appointment on my lunch break from work. They asked me to get there 15 minutes early to do "paperwork" (it's one sheet with contact info and the pets name) , I call to say I am sorry and running late but will get there at my appointment time. The lady lectures me about coming early then says they can still see Loki. I get there 11:31 (appointment 11:30). I carry my sick cat from the car to the building. Now the building has a glass door, which I saw all of the staff / front desk ladies (about 4) sitting there staring at me. Instead of holding the door for me and my cat. Which is whatever I manage to get the door open by myself after three attempts. I am not greeted, I am not smiled at. So I walk up and tell them I have an appointment. Which she replies do you have a cat carrier?(IN A VERY SARCASTIC , demeaning voice) which obviously i don't have a cat carrier if I'm carrying my cat in my arms. So the nice thing to do would be to offer help while I fill out the papers. Instead the staff members thought it be more necessary to take pictures of the puppy that was in the room. The doctor comes out (the only decent human there) and shows me a room where I can wait. Then I hear the staff talking about me!!!! "well her appointment was at 1130" in a very rude tone. Uhm hello I was there at 1131 and if you would have informed the doctor I was there or helped me hold my cat while I filled out the names of me and my cat on your "paperwork" it would have been 1133 i was in the vet's room. On top of that on my way out, no "have a nice day" just more stares and to make it even better the staff was holding the door for yet another client to come in with their puppy. Thank for ruining my already hectic day crossroads! Maybe the staff should try to be a little kinder in their CUSTOMER SERVICE ROLE or find a job that is not so easily replaced . If it was such a big deal for me to not be there 15 mins before , you should have told me to reschedule. But from the looks of it, there were no other cat clients there ... so I'm not sure the day was too busy. Oh and for all the lecture about 30 minute time slots.... I was finished with my appointment by 11:56. Some people are so mean in life, makes me wonder what their motive is for ruining my day and making me want to ball out crying with stress! Never again. Read Less
Rachel R.
24 Jan 2017
REPORT
Absolutely miserable experience! (Side note: the actual vet was great and knowledgeable - this applies to the other staff members) I manage to grab an appointment on my lunch break from work. They ask... Read More
Absolutely miserable experience! (Side note: the actual vet was great and knowledgeable - this applies to the other staff members) I manage to grab an appointment on my lunch break from work. They asked me to get there 15 minutes early to do "paperwork" (it's one sheet with contact info and the pets name) , I call to say I am sorry and running late but will get there at my appointment time. The lady lectures me about coming early then says they can still see Loki. I get there 11:31 (appointment 11:30). I carry my sick cat from the car to the building. Now the building has a glass door, which I saw all of the staff / front desk ladies (about 4) sitting there staring at me. Instead of holding the door for me and my cat. Which is whatever I manage to get the door open by myself after three attempts. I am not greeted, I am not smiled at. So I walk up and tell them I have an appointment. Which she replies do you have a cat carrier?(IN A VERY SARCASTIC , demeaning voice) which obviously i don't have a cat carrier if I'm carrying my cat in my arms. So the nice thing to do would be to offer help while I fill out the papers. Instead the staff members thought it be more necessary to take pictures of the puppy that was in the room. The doctor comes out (the only decent human there) and shows me a room where I can wait. Then I hear the staff talking about me!!!! "well her appointment was at 1130" in a very rude tone. Uhm hello I was there at 1131 and if you would have informed the doctor I was there or helped me hold my cat while I filled out the names of me and my cat on your "paperwork" it would have been 1133 i was in the vet's room. On top of that on my way out, no "have a nice day" just more stares and to make it even better the staff was holding the door for yet another client to come in with their puppy.Thank for ruining my already hectic day crossroads! Maybe the staff should try to be a little kinder in their CUSTOMER SERVICE ROLE or find a job that is not so easily replaced . If it was such a big deal for me to not be there 15 mins before , you should have told me to reschedule. But from the looks of it, there were no other cat clients there ... so I'm not sure the day was too busy. Oh and for all the lecture about 30 minute time slots.... I was finished with my appointment by 11:56. Some people are so mean in life, makes me wonder what their motive is for ruining my day and making me want to ball out crying with stress!Never again. Read Less
Sarah Sassorossi
19 Jan 2017
REPORT
I have been bringing my 8 month old puppy there since I first took him home, and this office has been nothing but fantastic. As a typical puppy, we were in and out of their office the first few month... Read More
I have been bringing my 8 month old puppy there since I first took him home, and this office has been nothing but fantastic. As a typical puppy, we were in and out of their office the first few months with several minor ailments. We were always able to be seen promptly and never had medications or treatment pushed on us. One time my puppy threw up what I thought were tape worms and I brought him in immediately. They brought us into an exam room and took the sample back - it turns out it was a maggot (he had gotten into a dead bird) and didn't charge us for the visit. My puppy has also had some irritated eyes and before offering steroid drops or other medication, they suggested at home treatment. Everyone is kind and very gentle with my puppy. I will miss this practice when I move this summer. Read Less
shenandoah hellman
14 Nov 2016
REPORT
Couldn't love them more especially dr streeter!!! Really care about my furbabies, give me lots of knowledge and very reasonable cost.. I've been using them for over a decade now and couldn't be happie... Read More
Couldn't love them more especially dr streeter!!! Really care about my furbabies, give me lots of knowledge and very reasonable cost.. I've been using them for over a decade now and couldn't be happier.Read Less
Anna M.
15 Sep 2016
REPORT
I highly recommend Crossroad's for your fur babies. My coworker recommended them to me (having relocated states) and I couldn't be happier. Had a lot of dental work done to my little guy, along with a... Read More
I highly recommend Crossroad's for your fur babies. My coworker recommended them to me (having relocated states) and I couldn't be happier. Had a lot of dental work done to my little guy, along with all of his yearly needs and it was way more affordable then other vets. Beyond that, they take great care of their patients and are very accommodating. Good hours for full-time work schedules too. Read Less
Carol Lasitter
31 Aug 2016
REPORT
LOVE Crossroads! I'm been taking my pets there since the 90s. I drive from Rolesville for their caring services. I've tried other vets but none can measure to Dr. Albright and Dr. Peace.
Zebra Z
1 Aug 2016
REPORT
If you care about your pet then DO NOT board him or her at Crossroads Vet Hospital. I cannot speak to the veterinary services but the boarding service is shockingly poor. They have lost my pet's belon... Read More
If you care about your pet then DO NOT board him or her at Crossroads Vet Hospital. I cannot speak to the veterinary services but the boarding service is shockingly poor. They have lost my pet's belongings on several occasions (dog bowls, blankets, and bed) and the last two times I picked him up they lost his bed. This means a) I have to replace these items at at my own cost and b) he was sleeping on concrete instead of his bed or blanket (this happened on two occasions). They told me it was my fault the items were lost since I shouldn't have left the items with them (like his bed) and that it is in their policy that you sign when you drop off your pet that they can lose your pet's belongings at no cost to them. However, when I asked to see the policy in writing, they couldn't find it and said it was more of an "assumed policy" that they will lose your pet's belongings. I was shocked they actually said this. Terrible terrible experiences and very rude office staff. Read Less
Alan Wilson
6 Apr 2016
REPORT
Here you will find the care your pets need. Love and compassion will be shown to you and your animals. Well priced services and no pushy unneeded treatment plans make this place the obvious choice.
Cindy Matthews
12 Mar 2016
REPORT
I took all my pets to Crossroads for 19 years. The past couple of years something was different/off. (i.e, I'd make apts and bring both dogs in for annual checkups and then be told they did not have ... Read More
I took all my pets to Crossroads for 19 years. The past couple of years something was different/off. (i.e, I'd make apts and bring both dogs in for annual checkups and then be told they did not have their annual but yet they did check everything). When I had my 19 yr. old cat put to sleep, their bedside manner was great but was very confusing on the cost/choices. No price sheet was given and what I was billed was not what I was told before hand. They were very confusing. Lots of little things, nothing serious until Aug 2015. One of my dogs fell down the deck stairs and could not put weight on one leg. Crossroads vet told me she probably had cancer and it was very aggressive. Xrays did not show anything (Vet reviewed) and the vet indicated they have xray consultants come by and review the xrays. No mention of a cost. That was on Thursday and the consult was to take place on Monday, 4 days later. Fast forward 2 weeks; no consult had been done. I called in to get more pain medicine for my dog and I clearly told vet tech on the phone, my dog was better and the vet was wrong. No mention of do I still want to pay for xray consult. When I asked if she still needed all 3 drugs, because 1 did not seem to help at all. I was told that was the one she most needed (would've been true if she had cancer but she did not). To just come in and they'd have all 3 ready for me. When I came in to pick up the drugs... same conversation. She is better and the vet was wrong. Again no one asked if I still wanted consult nor that there was a charge. They had 3 chances to tell me there was a charge of $75. Another week goes by and I get voicemail that the "xrays were inconclusive, call if you have any questions". You tell me my dog is dying and you leave that kind of message after 3 weeks! They basically just sent my dog home to die and no guidance on how to handle. Then comes the bill. I called and did cover details of no one ever mentioned a fee. If I had known there was a fee, I would've told them not to get consultant when I called/came by for the additional medicine. I refused to pay for their inability to communicate. Now that I am going to another vet. They refuse to forward my pets records. Yes they are nice but .... when as humans they make mistakes, to not own up to it. I did not want to have to switch vets after so many years but I lost confidence in them and felt like they just wanted my money. By the way Crossroads, my dog is doing great!!!! Not only did she not die within the 2 weeks you told me is usual, she is running and jumping 7 months later. No thanks to you. I had to figure out which medicine she needed and how much to give her. You provided no guidance for helping my dog that you told me was dying! You were happy just selling me 3 types of medicine until she died. Wishy-washy answers to my questions on what the medicines were for. Not once did you mention what to do if you were wrong. Guess what, you were!!! And to refuse to forward my pets records until I pay you the $75 when it was your miscommunication!!! Beware of their billing and pricing practices. If you don't see it in black and white, no telling what you will be billed for with them. Read Less
Rhonda Roberts
4 Mar 2016
REPORT
This vet is a great place, very friendly staff. They work very closely with my home health vet & exchange records readily.
Alicia Moya-Mendez
24 Feb 2016
REPORT
We decided to try out this vet with our newest addition to the family. We took our puppy in for all her normal stuff two months ago and spent around $200. They were nice and seemed good, promising to ... Read More
We decided to try out this vet with our newest addition to the family. We took our puppy in for all her normal stuff two months ago and spent around $200. They were nice and seemed good, promising to call and remind us when to get her boosters. I never got any reminder calls and ended up calling to find out we were two weeks over on her booster. The morning of her booster, we realized she had Happy Tail and promptly spent another $160 trying to help it. They're solution was to cone her and put her tail in a cover, which held a ton of moisture and despite the antibiotics, we had to return a second time after it got an infection and were prescribed more broad spectrum antibiotics, steroids (despite the risk of diabetes. I never gave them to her. I wanted it to be last resort since it holds so much risk.) and some solution (more money spent on all these drugs!). Then after buying all these drugs and solutions, I was told they almost never save tails like this and it will most likely be amputated. I asked about doing narrow spectrum antibiotics to kill the actual bug infecting her wound and was told that would be $100 and would be pointless since we had to wait for cultures. I was then told it was very expensive to amputate, and they wouldnt even tell me how much. I had to talk to a surgery technician person that wouldn't be available til Monday. That was a Friday, and they were expecting her tail to probably have to amputated Monday or Tuesday. Well, I couldn't accept that and I made my own tea tree/lavender spray, stuck her in front of a fan and watched it heal. Never once did they call to see how she was or see how things were going with her even though they were expecting it to so bad by Monday that it would need the surgery. Fast forward to today, about a week after our initial visit. We've spent almost $500 on this dog and we haven't even had her spayed yet...we've got her tail almost healed (no more infection or amputation!!!) no thanks to them since they just wanted to cut it off for a bunch of money. Then today, she poops some horrible looking black, hard stool with a HUGE worm in it. We had just had a fecal test done a week before, that we paid for, come back negative, yet a week later there are massive worms in her poop that certainly don't grow over night. I called to see what could be done. They offered to run fecal test again, at our expense of course, despite them having just run one that they said was negative (obviously not). I explained to the woman on the phone that we had already put in almost $500 on this dog, part of which for issues that we were basically left to fix ourselves or amputate for a bunch more money. I told her, my school money had been delayed due to a processing error of the school's payment company, and my boyfriend got paid in 6 days. We had depleted all the money we had left on the month on all the problems popping up with the new dog. I asked if they would possibly be willing to bill us for the $20 fecal test just to make sure there wasn't something seriously wrong that would need to be taken care immediately. I told her we receive salaries in a week, but was promptly told they won't bill and hung up. I realize that not every vet should be expected to do this, but after already spending so much money, having her tests come back wrong, no reminder or check up calls, and pushes towards expensive surgeries for problems that I fixed myself, I got the feeling they really don't care about you or your pet, just how much money they're making off you. We'll definitely be looking for another vet's office.Read Less
Alicia M.
24 Feb 2016
REPORT
We decided to try out this vet with our newest addition to the family. We took our puppy in for all her normal stuff two months ago and spent around $200. They were nice and seemed good, promising to ... Read More
We decided to try out this vet with our newest addition to the family. We took our puppy in for all her normal stuff two months ago and spent around $200. They were nice and seemed good, promising to call and remind us when to get her boosters.I never got any reminder calls and ended up being two weeks over on her booster. The morning of her booster, we realized she had Happy Tail and promptly spent another $160 trying to help it. They're solution was to cone her and put her tail in a cover, which held a ton of moisture and despite the antibiotics, we had to return a second time after it got an infection and were prescribed more antibiotics, steroids (despite the risk of diabetes. I never gave them to her. I wanted it to be a last resort since it holds so much risk, but the vet never mentioned these risks. My mom warned me after her dog got diabetes from them.) and some solution (more money spent on all these drugs!). Then after buying all these drugs and solutions, I was told they almost never save tails like this and it will most likely be amputated. I asked about doing narrow spectrum antibiotics to kill the actual bug infecting her wound and was told that would be another $100 and would be pointless since we had to wait for cultures. I was then told it was very expensive to amputate, in fact they wouldn't even tell me how much. I would have to talk to a surgery technician available Monday. That was a Friday, and they were expecting her tail to probably have to amputated Monday or Tuesday. Well, I couldn't accept that and I made my own tea tree/lavender spray, stuck her in front of a fan and watched it heal. Never once did they call to see how she was or see how things were going with her even though they were expecting it to be bad enough for amputation by Monday. Fast forward to today. We've spent almost $500 on this dog and we haven't even had her spayed yet...we've got her tail almost healed (no more infection or amputation!!!) no thanks to them since they just wanted to cut it off for a bunch of money. Then today, she poops some horrible looking black, hard stool with a HUGE worm in it. We had just had a fecal test done a week before, that we paid for, come back negative, yet a week later there are massive worms in her poop that certainly don't grow over night. I called to see what could be done. They offered to run fecal test again, at our expense of course, despite them having just run one that they said was negative (obviously not). I explained to the woman on the phone that we had already put in almost $500 on this dog part of which for issues that we were basically left to fix ourselves or amputate for a bunch more money. My school money had been delayed due to a processing error of the school's company, and my boyfriend got paid in 6 days. We had depleted all the money we had left on the month on all the problems popping up with the new dog. I asked if they would possibly be willing to bill us for the $20 fecal test just to make sure there wasn't something seriously wrong that would need to be taken care immediately. I told her we receive salaries in a week, but was promptly told they won't bill and hung up. I realize that not every vet should be expected to do this, but after already spending so much money, having her tests come back wrong, no reminder or check up calls, and pushes towards expensive surgeries for problems that I fixed myself, I got the feeling they really don't care about you or your pet, just how much money they're making off you. We'll definitely be looking for another vet's office. Read Less
Georganne S.
11 Jan 2016
REPORT
We have been taking our dogs to Crossroads Vet for over 5 years.  From day one, our dogs, Lilly Belle and Piper, have received thoughtful, thorough care from every single one of the vets and vet techs... Read More
We have been taking our dogs to Crossroads Vet for over 5 years.  From day one, our dogs, Lilly Belle and Piper, have received thoughtful, thorough care from every single one of the vets and vet techs.  Our 2 pugs get lots of love and attention when they come in.  This has made the whole experience positive for our pups and ensure they are not anxious during our time there.  In fact, they love our visits.  We also feel confident knowing that the professionals at Crossroads Vet do not recommend treatment or a procedure unless it is something that is needed.  Several years ago we moved 30 minutes from their facility, but still continue to make the trip because of the care we get while there.  Thanks for taking such good care of our girls! Read Less
Jordan L.
16 Jan 2015
REPORT
Exteremly caring staff, great prices and convenient location have kept my dog and I coming back for years. I really can't say enough great things about Crossroads! I'd recommend their services to any ... Read More
Exteremly caring staff, great prices and convenient location have kept my dog and I coming back for years. I really can't say enough great things about Crossroads! I'd recommend their services to any pet owner- new or old. Read Less
Cameron B.
5 Jan 2015
REPORT
Been going here for 15 years plus. Always taken wonderful care of our dogs. Reasonable prices for the services. 10/10 will return!
Jessica B.
3 Jan 2015
REPORT
Took a new kitten and older cat here on the recommendation of a friend and am so glad I did! The receptionists and staff were so warm and knowledgable. My cat, who hates the vet and had to be restrain... Read More
Took a new kitten and older cat here on the recommendation of a friend and am so glad I did! The receptionists and staff were so warm and knowledgable. My cat, who hates the vet and had to be restrained at other practices, did so much better here! Dr. Pease knew exactly how to keep them calm and comfortable while offering amazing advice and information. Better yet, the prices are astoundingly reasonable - half the price of other places. I am so happy to say I've found my vet for life. Read Less
Sarah Craft
18 Nov 2014
REPORT
I started going to crossroads a few months ago with my puppy. All the staff have been super friendly and helpful. They all adore my puppy, making it easy to take him him in for appointments. Dr. Lee h... Read More
I started going to crossroads a few months ago with my puppy. All the staff have been super friendly and helpful. They all adore my puppy, making it easy to take him him in for appointments. Dr. Lee has been really gentle and helpful. She loves to entertain him and he love her and the cookies :) Read Less
Melissa D.
15 Aug 2014
REPORT
When my cat Annie was not herself last Christmas, a co-worker recommended Crossroads Vet. We made an appointment, and Dr. Pease quickly and calmly put my fears to rest, getting her appetite back up an... Read More
When my cat Annie was not herself last Christmas, a co-worker recommended Crossroads Vet. We made an appointment, and Dr. Pease quickly and calmly put my fears to rest, getting her appetite back up and running with some anti-nausea meds.Fast forward to this August, when we feared Annie had eaten a rubber band and took her in, Dr. Barber swept into action. When the only real course of action was surgery, she conference-called my boyfriend and me at work to go over our options, and let us take some time to talk it over and then call her back to discuss it more. We're talkers, and she was SO patient, never trying to rush us to a decision in order to get back to work. Initially, being around lunchtime on a Friday, they were going to be unable to complete the surgery at Crossroads, sending Annie to NCSU at a cost STARTING around $3000. Ugh. Being a teacher and an IT guy, it was financially out of reach.When we called back and I tearfully explained that surgery at the vet school was something we couldn't commit to, Dr. Barber thought for a moment and said she'd be willing to stay through lunch to make it happen, and the cost there would be about $1200. They immediately got to work putting Annie under and we were able to pick her up later that afternoon. Turns out, our curious cat had been ingesting hair ties for a LONG time and the last rubber band put her over the edge. The surgery tech greeted us and was so friendly, explaining that this is totally normal, and showing us their "Wall of Ingestibles" that they've rescued from pets' stomachs. Courteous, fast, compassionate, and a true care for your pets and your finances. We are so grateful to have such a facility down the road. Thank you for everything! Read Less
Nancy T.
27 Jul 2014
REPORT
I brought my pup here when she suddenly became sick, not being able to keep anything down... When I got there, the thing that I appreciate is that they gave me three options on how to treat her - each... Read More
I brought my pup here when she suddenly became sick, not being able to keep anything down... When I got there, the thing that I appreciate is that they gave me three options on how to treat her - each being a different price in terms of how to approach it.  The first option was to treat the symptoms to make her feel comfortable and see if she got any better on her own the next day; the second was to do a full panel blood work to see if there was anything going on internally with her organs; and the third one was to do the full x-ray to see if anything was blocking her intestines...  each option obviously went higher in price. I know that if I would have gone to the Vet ER in the middle of the night like I almost did, I would have had to go straight for option number three.  The doctors worked well with the pup, talking to her and gently working through the exam.  I got a lot of communication after the first option and I called back when she wasn't doing much better and came in a second time to go for option # 2.  Overall, I ended up paying about $400 but that also included some heart worm meds that I needed to purchase anyways.  Overall, the doctors were very  nice and I liked the three prong approach - giving me some options that allowed me to make the informed decisions.  I got phone calls after the panel explaining in detail what they found (she was healthy, yay!) and the potential virus that was going around that she may have caught.  Overall, I am happy to find a new place in Raleigh.  My only frustration is that on a couple of occasions, I had the person on the phone give me conflicting information than what they told me when I came in.  It didn't always add up, and sometimes the people at check out were not as helpful as I would have liked, but I guess everything can't be perfect.  Still would recommend. Read Less
Ashley C.
4 Jun 2014
REPORT
Dr.Lee and all of her staff is amazing. I called them in a panic and they told me to come in even though I had no appointment. I was very upset about my kittens sickness and they reassured me everythi... Read More
Dr.Lee and all of her staff is amazing. I called them in a panic and they told me to come in even though I had no appointment. I was very upset about my kittens sickness and they reassured me everything was going to be fine. They are the personable kind of staff that I would encourage everyone to go see if they need a vet. Read Less
Paige A.
15 Sep 2013
REPORT
I have been going to this vet for a couple of months and boarded my 2 dogs there for the first time this past weekend (Sept 14-15). I called in advance to talk about their rules/guidelines and was tol... Read More
I have been going to this vet for a couple of months and boarded my 2 dogs there for the first time this past weekend (Sept 14-15). I called in advance to talk about their rules/guidelines and was told they could board together no problem. We also talked about one of my dogs being on med (that this vet had prescribed to her). I get there and walk in and i am the only cust in the lobby and no one (2 people working behind counter) even looks up or says a word to me. I say hello and that I am to drop my dogs off to be boarded (per my reservation) and they act like I am nothing but an inconvenience to them. I fill out the paperwork and tell the girl behind the desk that I had already called and talked to them about my dog's medicine and i explained it all over again to her. I packed each dogs food in seperate bags that were labeled with their name, day and am or pm. I was told they could not confirm that they would be able to give the medicine to the right dog so the dogs needed to be boarded seperately (meaning double the cost). I showed them the food bags and asked if they were saying they couldn't look at the bag and give the bag that said, "whister, sat, PM, medicine" to Whistler instead of Bristol and they said no. This place has HORRIBLE customer service, no one that works at the front desk smiles or is polite. They all tried to make me feel like I was nothing more than a bother to them. I will gladly pay extra to board them elsewhere with better customer service. Read Less
Emily R.
17 Feb 2013
REPORT
I take my Lou Bear here for vet visits and dog boarding. It is a little out of the way for us, but the rescue group I adopted my dog from (R.U.F.F.) uses this vet and had already started treatments fo... Read More
I take my Lou Bear here for vet visits and dog boarding. It is a little out of the way for us, but the rescue group I adopted my dog from (R.U.F.F.) uses this vet and had already started treatments for him here. Louie aka Lou Bear is my first dog so I don't have any other vets to compare this one too, but Crossroads has successfully resolved his health issues and addressed my various hypochondriatic episodes with compassion. The ladies who work there love him and shower him with compliments when we visit. The receptionists are fast and on top of things.I have a bit of sticker shock at check-out sometimes, but that comes with the territory of owning a pet I suppose. Boarding is reasonable - only $16 per day. However, it is bare bones boarding. When I have boarded Louie here for only 1 night, he was happy and unfazed when I picked him up. But when I picked him up after boarding him for 4 nights he looked a bit shaken and disheveled, so I might not use them for longer stays again. Read Less
Mindy C.
1 Feb 2013
REPORT
We just moved to Raleigh from Richmond, VA and were in need of vet.  Our rescue that we got at Christmas was a little under the weather and needed to be seen right away.  I went on a whim and chose Cr... Read More
We just moved to Raleigh from Richmond, VA and were in need of vet.  Our rescue that we got at Christmas was a little under the weather and needed to be seen right away.  I went on a whim and chose Crossroads because of others reviews and after talking to Laura on the phone I was sold! Not once did she try and sell me a "plan"; she also explained that plans at other vets would end up costing me more in the long run, when comparing the separate services.  We were also able to work around my husband's schedule and drop our Boston off in the morning and pick up in the evening, and Dr. Barber called us both and explained treatment and answered questions.  And she is the sweetest! I was so pleased with the care that they provided our sweet boy.  We will definitely be taking him, and our other dog, back to Crossroads for any future vet needs! Read Less
Matt B.
5 Jan 2013
REPORT
I started taking my pets here to Dr. Streeter for two reasons: 1. It's really close to me. 2. When I got my dog, she was already being seen here at Crossroads Vet. And I don't regret that decision at ... Read More
I started taking my pets here to Dr. Streeter for two reasons: 1. It's really close to me. 2. When I got my dog, she was already being seen here at Crossroads Vet. And I don't regret that decision at all.I've had a couple minor issues that have been able to be solved over the phone. The folks there don't have a problem helping you out when you call for minor issues - they are free with great advice. Recently, I got a new cat for the wife for Christmas. She (the cat) happened to be sick when we took her home from the shelter. We took her in for a check-up and advice on the sickness. Dr. Streeter and assistants were amazingly gentle and comforting to our poor new kitty. Additionally, they gave great advice, let us make decisions, and answered all the questions we had. I'd highly recommend these folks. Great people. Read Less
Meredith D.
25 Oct 2012
REPORT
My family and I have used Crossroads Veterinary Hospital for more than 10 years.  They took great care of our Boston terrier mix, Vesta, from age 7 to 17, until we had to put her down last winter.  No... Read More
My family and I have used Crossroads Veterinary Hospital for more than 10 years.  They took great care of our Boston terrier mix, Vesta, from age 7 to 17, until we had to put her down last winter.  Now they have been my go-to vet for my puppy, Riley, since I got her in Feb. 2010. The staff here is really nice and knowledgeable, and they are very accessible, even by phone when you have a question.  The only reason I don't give them 5 stars (because I obviously trust them with my sweet baby girl's life) is I am not the biggest fan of their boarding.  The one time I boarded Riley for a night, when I picked her up, the first thing I was told is, "She is going to have to go to the bathroom really badly."  Sure enough, as soon as we stepped onto the grass, she peed like crazy. It just made me question how often she was taken out, and Riley loves being outside. Read Less
Jenny T.
5 Oct 2012
REPORT
I have taken my cats to Dr. Smith for years.  The office is full of compassionate, knowledgeable vets who all sincerely care for the animals they treat.  They have very reasonable prices for procedure... Read More
I have taken my cats to Dr. Smith for years.  The office is full of compassionate, knowledgeable vets who all sincerely care for the animals they treat.  They have very reasonable prices for procedures, and last year when one of my cats needed a dental, I was blown away at how good the price was.  This is a great vet practice and I'd highly recommend them! Read Less
Christine G.
21 May 2012
REPORT
I originally brought my animals here specifically because the owner, Dr. Albright, is a greyhound-savvy vet. I have not only a greyhound, but a high-maintenance cat. Turns out several of my friends br... Read More
I originally brought my animals here specifically because the owner, Dr. Albright, is a greyhound-savvy vet. I have not only a greyhound, but a high-maintenance cat. Turns out several of my friends bring their animals here--even from Durham. My boyfriend brought his cat here as well. So I had the recommendation of the Triangle Greyhound Society and a bunch of friends before I even stepped in the door.However, not to worry. I have found the staff and all the vets (all women--whoo hoo!) to be caring and knowledgeable. They have treated all of our animals--my boyfriend's cat, my cat, and my grey--with the utmost care. All of our animals are elderly, and they've treated their various chronic ailments with compassion and care for each animal. Plus, the vet techs all know and like our animals...and their quirks!This is a full-service vet: they do wellness visits, emergency issues, and boarding. I would give Crossroads Vet a thumbs up! If you're looking for a veterinary practice that will take good care of your animals, this is the place. Read Less
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