Let me begin by saying my dog, Charley, is my baby. So his care is top priority for me. I definitely feel like he is top priority at Hayes Barton.  Such wonderful people there.  Always so nice and professional.  They always take such good care of my baby. Read Less

Incredibly friendly staff, they don't push products and genuinely care for the animals that visit. Our brand new and very anxious puppy needed some urgent care and normally this would be a traumatizing experience but she was handled so well she didn't even mind going back! Read Less

HB Animal Hospital is a special place. The obvious stuff is so true... friendly, caring, clean, etc. Everyone there will definitely take the time to make sure your questions are answered... You'll get more individualized attention here than anywhere else I've ever taken my pets. Sometimes, I feel like the staff here is more willing to answer my questions about my dog than my own doctor is willing to spend time answering my questions about me. This is an absolutely fantastic vet for day to day services, but you'll REALLY notice how great they are when your pet is on the down and out. My appreciation for the quality service we get at HB is almost beyond words. Read Less

We take all our furbabies to Hayes Barton Animal Hospital. The team knows us all by name, and are always friendly and helpful. Parker doesn't like the table, and they are happy to get on the floor with him. I never feel rushed. I ask a ba-zillion questions and they take the time to answer anything they can. If they don't know they say so, and try to get the answer. Read Less

Great service, knowledgeable staff. I love the positive reinforcement that they give. My dog is a little finicky, but they are very patient and understanding with him. A bit pricey compared to my previous vets, but it is well worth the additional cost. Read Less

The vets and vet techs here are excellent. Our dog and cat come here for regular checkups and treatment for anything that is going on, and excellent service (and solid info on where we need to take a pet if emergency-type care is needed) abounds. Read Less

Hayes Barton is absolutely wonderful! They show genuine compassion for pets, regardless of the illness or issue. It always feels like going home each time my maltipoo, Chelsea, and I visit. They take excellent care of her, and respond to any and all questions I have with helpful and educated responses! We love all the employees, especially the owner, Dr. Manchester. Read Less

Best Vet in Raleigh! The doctors and staff are so very kind, they take amazing care of all our of animals! Always willing to work you in if you have an emergency and have late after work hours and weekends too! Seriously, don't look anywhere else for amazing pet care, Hayes Barton is the best!! Read Less

Hayes Barton animal hospital has been amazing for my dog Jackson and myself. Tyoically it's hard to find a good vet after moving to a new city but they've made it very easy. They're staff has always followed up with a quick text to check on him. Angie at HB has been really good to call if I have any questions or concerns. I would recommend Hayes Barton to everyone. Read Less

Cash had a wonderful 1st vet with at Hayes Barton Animal Hospital. The staff was wonderful and Dr. Dewey was very helpful. Friendly, warm, professional environment - I'm very happy we found such a great place for Cash. I would recommend the practice without reservation.Read Less

This hospital is hands down one of the best! From the great doctors to the friendly staff you can't go wrong choosing Hayes Barton Animal Hospital. Every staff member ensures that your pet is cared for above and beyond from the moment they walk in the door. If your furkid is a little shy, well they will take it slow.. Have a new puppy that is a little excited and makes a little puddle, they have a mop for that (accidents happen).. And even for the little bit older furkids they are so gentle and patient.. these are things you won't usually find elsewhere and that makes HBAH stand out so much. I have had the pleasure of working with amazing team for the past few months and now thanks to the military life it had to come to an end. During my time at Hayes Barton I learned so much and met amazing/friendly clients and their cute furkids. I really cannot thank the Dr. Manchester, the other doctors, managers and the rest of the team for being so welcoming, and even understanding when the time came to say my goodbye. I will never forget my time with all of you and wish each of you the most success not only with HBAH but in whatever life brings... Read Less

I can't say enough positive things about this vet hospital! Dr. O'Brien is the best Veterinarian my precious cat and I have ever seen. As well, the staff and vet techs are just as wonderful! Everyone is so nice and compassionate. I am so grateful I found them!Read Less

I really miss this place. They were wonderful to our fur babies and helped us through rough times. The staff are wonderful, friendly and knowledgable. It's going to be tough to find a replacement. This is the only regret of moving out of 5 points. Read Less

Admittedly - our dog is super high maintenance and full of anxiety when it comes to all things grooming/boarding/anything vet related. We've gone through three vets since I adopted her five years ago - and we FINALLY found a home with Hayes Barton. They work with you AND your pet to figure out adjustments to make the animals comfortable. For us it was the simple act of noticing our dog is most stressed when forced in a kennel, and they now allow her to occupy other spaces of the clinic while she's there that sold us. Simply taking the time to figure out what was causing the issues, rather than just stating there was an issue, made all the difference. I would highly recommend them to anyone!Read Less

I've been taking my somewhat-high-maintenance dog to Hayes Barton for about a year, and cannot recommend them enough! They've been helpful and supportive through a series of digestive and allergy issues, consistently providing excellent care and recommendations for treatment and are always very friendly. Price-wise they're on par with our previous provider, but I feel like we're getting much more personalized attention here. I also love that they stay open late a couple of days each week, so I don't have to take any time off work for appointments.Read Less

The staff here is SO HELPFUL and came through for me in a desperate situation. I ran out of my dog's specialty food over a weekend and even though it was my dumb mistake they were able to help me get the food my dog needed within a half hour. Benson and I are so grateful for their help. I will definitely keep them in mind for my next vet visit! Read Less

Hands down, the rating I give Hayes Barton Animal Hospital (HBAH) is 5 stars. When I adopted by dog Sparkle over 3 years ago, I primarily heard 2 things: one, the dog ends up rescuing you & two, the dog you pick matches you to some degree. I have found both to be true for me & these things play into why I hold HBAH in such high regard. Related to the first, I love my dog very much & that love is shared by HBAH. The various staff all know her by name; Sparkle actually runs to the front door each time we visit. Related to the second, I am accident prone & so is Sparkle. As a result, we have spent much time at HBAH. Throughout, I have been impressed by the quality of care, concern, & attention Sparkle is given - all with an eye of keeping the costs down for us. Suffice to say, I am thankful for HBAH! Read Less

We have been working with Dr. Dewey and the incredible team at Hayes Barton for close to 10 years. Through great times and hard times, the love and compassion this team shows us and our animals is truly one of a kind. We are so thankful to have such an incredible team of professionals supporting our pets' needs and recommend this group's services every opportunity we get. There is no better team in town!! Read Less

Took my 3.5 year old Dachshund-mix to Hayes Barton Animal Hospital today for a scheduled check-up. I selected HBAH based on Yelp reviews. Great experience! Staff members were extremely pleasant, efficient, and helpful. My dog Winston saw Dr. Cassidy who was thorough and explained her process in a comprehensive manner. The cost of the visit was similar to the fees charged by our last veterinarian for same services. Highly recommend! Read Less

I cannot say enough good things about Hayes Barton Animal Hospital! Their care and love for their patients is top of the line and they always make us feel so welcomed. In addition, they have been so accommodating for any unplanned visits and even let little Paisley spend the day until I could pick her up after work. Thank you HBAH! Read Less

My dog and cat companions have been patients here for two years now. Is Hayes Barton Animal Hospital a little more expensive than other local vets? Yes. Is it worth it? Yes. This facility is CLEAN. It shouldn't need to be noted, but I've been to other local offices that were not. This is a well-organized office and everyone I've met there is knowledgeable, caring, and friendly. A few people (you know who you are) are really funny! The administrative staff run the place like a well-oiled machine. My dog is anxious around other dogs and strangers. The front desk staff always put us in an exam room pronto and let me pay in there too. Dr. Cassidy and the vet tech team are super-patient, kind, and thorough. I have had cat companions for many years and Dr. Manchester is one of the first veterinarians I've met with a sincere interest and knowledge of cat behavior. Thanks to him, my cat isn't biting me every other night anymore. I see my family going to Hayes Barton Animal Hospital for many years to come. Read Less

After another clean bill of health this week for Anna and Hank we couldn't be more pleased with the friendly faces and service at Hayes Barton Animal Hospital. See you next year! Thanks Drs. Cassidy and O'Brien... and a big thanks to Veronica- you rock! Read Less

It's been a long time since we needed a vet and we are so glad our friend recommended Hayes Barton Animal Hospital. Everyone has been warm, welcoming and kind. They seem genuinely happy to see us come through the door! The technicians, doctors and every staff member has been patient with our questions and knowledgeable! Well done HBAH! Read Less

I have been taking my three boxers to Hayes Barton for the past 4 years after moving back to the area.  We actually live in Clayton, but they proved to be so wonderful, they are worth the drive into Raleigh.  I have always thought that they were absolutely wonderful, but it was not until a recent visit to another vet (had to take one of our fosters to a dictated vet), that I was inspired to write a review on their behalf.  This "other" vet showed just how above and beyond the Hayes Barton crew goes on a daily basis.  EVERYTIME I arrive, I am greeted with smiles and warmth from the incredible front office staff.  They are the same friendly faces that have been there these past 4 years which tells me the turnover is low.  Sometimes, at other office settings, I feel the front desk staff is reserved for immature employees who are ill equipped in the art of customer service.  However, the Hayes Barton staff conduct themselves with the HIGHEST level of professionalism while still treating me like family.  They always know me and my dogs by name, always offer to help me when checking out (because I have three bouncy dogs).  They send out reminder cards when vaccines are due rather than bug you with multiple phone calls.  It is always easy to get an appointment and I never have to wait very long to get in an exam room.  The facilities are super clean, no animal smells.  There is always plenty of parking.  The most important thing is that I feel I am getting the best veterinary care whenever I am there.  I have been taken care of by three of the vets there and they are all knowledgeable, friendly, patient and thorough.  Most importantly, THEY ARE NEVER RUSHED.  I always feel like I am their only patient and am a priority.  The staff here truly cares about their clients.  We had a lot of health problems with one of our boxers last year and had to be referred to a specialty hospital.  Whenever he had a procedure at the specialty hospital, Hayes Barton would call to see how he was doing afterwards.  Absolutely unbelievable.  They have created a low stress, intimate and caring environment at Hayes Barton and I will NEVER take my dogs anywhere else. Read Less

I got to know the wonderful people here when one of my cats sat on hot coals two years ago, received third degree burns, and had to be taken to the emergency vet. We did our follow-ups at Hayes Barton because it was so close to our house. Since then, I have fallen in love with them; we have cats and dogs, and they have treated them like family. We will never go to another vet! Read Less

We just had a terrible experience here. We are new to Raleigh and had heard good things. We wanted an exam, nail trim and anal glands expressed. We were ushered to an exam room where a vet tech immediately took our dog to a back room where she cut her nails and did a heart worm test, which we had not come in for but felt pressured to do. Our dog hadn't even gotten her bearings and was removed from us while we heard her yelping. There was no attempt to build rapport with us or our dog before she was removed from us. The tech said she would do the anal glands later for some reason. We waited 30 min and no vet ever appeared. I understand vets get busy but as new clients we expected a brief hello. We decided we didn't like the feel or vibe of the place and just did the anal glands and left. The cost of anal glands and nails was 40 dollars; almost the cost of a full groom at Wolfgang where those services are included in a warm, dog centered environment. Just not a good experience as first timers. And as people who feed our dog food that is wheat and byproduct free we were alarmed to see those were the first two ingredients on the box of treats they give dogs. Note: Upon examining our dog's nails this afternoon the nails on the back paws look good but the front paw nails are still pretty long. We are getting our dog groomed tomorrow and I am sure the groomer will notice they are still long and end up trimming them. I am still just very upset about the lack of customer service and just the fact that they just abruptly took our dog away from us and a vet never once said hello, greeted us, or explained the process. We have been to several vets and the vets (not the vet tech) do these minor procedures in front of us, where we can hold and comfort our dog and see what is going on. Just really put a bad taste in my mouth and it was just a traumatic experience for all.Note: I wanted to acknowledge that, as attested below, Dr. Manchester took the time to reach me by phone to make things right. His concern for the satisfaction of his clients and their owners means a lot. Read Less

I began coming here after a ridiculous situation with our former vet, Spring Forest Animal hospital. They had quoted me $400 for care, discovered nothing diagnosable, and then slapped me with a bill for $1600 with no notice that there would be additional tests, treatment, or charges. So, when my cat became gravely ill I knew I needed to find a new vet. I did my research this time and discovered Hayes Barton. I explained what had happened at my old vet's office, and my cats history or chronic liver disease and his advanced age. They treated me with such respect. They explained everything they needed to do to my cat, and gave me an estimate up front. When they needed additional tests, they called me to authorize it and told me the cost. I was able to take my kitty home that night with medicine while we waited on the test results. Unfortunately, the results showed my little miracle survivor had finally had enough. He was in advanced liver failure. It was explained with compassion that we could try dialysis, but really that would most likely only buy us days or weeks at best. When I made the decision to put him down, they even offered to make a house call. When we came into the office the next day to say goodbye, we were treated with the utmost respect. Money was not even discussed that day, and the vet had tears in her eyes as she performed the procedure. A week or so after I had received his ashes, they sent me a card acknowledging my loss. I was overwhelmed by how caring the whole staff was. Even though he didn't make it, I knew this was my new vet. I've now been taking my other fur kids to see them for the last two years. They continue to provide excellent, compassionate care, and are always up front about our options and the costs involved. The boys and I love our vet and the team at Hayes Barton. Read Less

I've been bringing my dear girl to Hayes Barton since I adopted her over 9 years ago.  As a first time dog owner, I had a learning curve for sure on the many things needed for a new pup- but HB helped me out.  Yes- it's a little pricey- but all vet care is these days and it's a pleasure to walk in and be greeted by name by Melinda, Noel, or Valerie.   Better yet, my dog loves going there- even when she doesn't feel well. When we moved to Cary, we tried to find a vet closer to our new home and we tried two different ones before we just transferred our records back to HB.   I'd recommend the staff here and the facilities to anyone looking for good service and true care for your dear pet. Read Less

Not a fan. Again, I generally put effort into reviews of spots that I either love or hate, leading to primarily of 1, 4, and 5 stars. We recently moved to the Raleigh DT area and thought we'd try out Hayes Barton. We first went in for one of our two dogs for a physical. We thought prices would be a bit more reasonable moving from DC, where you would expect to pay more for, well, just about everything. :o) Ehh, we weren't impressed, but I won't knock them too much. I think they were slightly less expensive, but still not cheap. It just seemed like they charged for every little thing and we didn't think we got the value we were getting even up in DC.So it wasn't really this per se, but what happened afterward. We ended up having some relatively serious medical issues with our dogs a few months later and went back to HB. Basically, between 4 or so many visits, we were charged over a $1000 for them to not find the answer for why our dogs were having issues, which we thought were related. They didn't know, so they just seemed to chalk it up to repeated allergic reactions that they have never had in the past, EVER (they are 1 year old and 4 years old). We just felt like we were not getting any answers after all that money spent and them suggesting more and more medication and tests. They kind of dropped the ball on a couple more minor scheduling issues (e.g. when follow-ups are necessary), but the final straw was our last or second to last visit when they told us the bacteria culture came up with nothing in it and suggested that "about once a month, in-transit, a batch of cultures might not make it intact to the testing facility, therefore, making the test inconclusive." I'm like WHAT?! No REFUND, no apologies. It was just "one of those things." Yep, we canceled any further appointments after the last one and never looked back. We started going to Care First on Oberlin Rd. and have been pretty content. Dr. Wages is AMAZING and we love her the best out of all the vets. There was one male Dr. we didn't like that much...seemed to be going through the motions. We'll request Dr. Wages anytime we go in now. We discovered the dogs had tapeworms and they were treated immediately and are fine now. :o) Very happy with that result. Furthermore, we didn't feel like they were pushing more and more tests or medications on us. They took us through a clear timeline of what needs to happen next if what we are doing doesn't provide us with a diagnosis and/or effective treatment. Especially with Dr. Wages, we felt like it was more than just a show...that she cared about the well being of our dogs (Pocky and Pretz) and our wallet. With HB, we often times had a different doctor every visit, were confused about the next course of action, received ambiguous or inconclusive diagnostic results, felt like we were being over-charged, etc. We are glad to be done with this place, but that's just one couple's take. Good luck and cheers!JUPDATE with regards to response by Dr. Manchester:I've thought about responding to this for a while now...I've got some time now I suppose. First, thank you Dr. Manchester. It was a pleasant surprise to see your response. I appreciate your concern and apology for the events that transpired at HB, events that in the big scheme of things aren't that big of a deal now. The dogs are great and no hard feelings towards HB at all.That being said, everybody's different I suppose and I simply have an expectation that I shouldn't have to make a complaint in order to get the expected level of care (i.e. regarding diagnoses, communication of test results, prognoses and follow-up procedures). Some people don't mind doing that, but I just want my vet to "work." I'm sure HB works for a lot of people...just maybe not for us.  None of my issues were with regards to any special circumstances per se, more with the mode of operation. As far as the statement above about the lab sample and it being "mystifying"...I was just repeating what I was told. It's a fact: this is how the results were reported to me. I don't know why and it sounds like it may have just been an innocent miscommunication on the vet's part, but at this point, it doesn't really matter. I think the take-away for me is that life is already topsy-turvy enough. I suppose I may have relatively high expectations that my experience at a healthcare facility be as smooth as possible to mitigate the effects of life's daily incongruities. Either way, THANK YOU again for responding and best of luck to you and HB!J Read Less

We just got our first dog from the SPCA and chose Hayes Barton for her first vet appt.  We chose it, mostly, because it was close to where we live and they had a few good reviews.  Our little girl ended-up having a plethora of problems from the get go and all the vets and assistants were really great at explaining what was going on and what to do about it.  Our dog also seemed to like everyone there... she had to get a couple of blood tests and be rehydrated (injected via needle) and she's always happy to go back into the medical area.  Another added bonus is that they send you reminders for appointments and meds via text now.  Our dog ended-up needing a de-wormer which you give on day 1, week 3, and then month 3, so the text reminders are really nice. Read Less

Have been going to this vet for 2 years and very disappointed in my last visit. Miscommunication on services offered and services requested, and owner called to explain why fault was on customer end. Small procedure which was at a low cost, but poor follow-up and customer care. Just too many vets in this area to be uncertain of quality in service. Read Less

When the vet at Cozy Cat refused to consider anything beyond 'stress' as a reason for our cat's sudden, rapid weight loss, we brought her to Hayes Barton Animal Hospital on the recommendation of a friend. What a far cry from the mess at Cozy Cat! The vets at HBAH were beyond helpful, as were the rest of the staff, and they were more than willing to put forth the extra effort to find out the cause of her problems.Unfortunately, it turned out that cancer was the problem, but still the HBAH crew was there for us. Dr White even took the time to examine the biopsy herself before getting lab confirmation just to save us the pain of waiting over the weekend for the results. While her cancer is untreatable, we were presented with every option for potential treatment to delay the inevitable and given the choice to be sent to specialists for further treatment. Though we decided on palliative care, the HBAH staff has been very helpful, even going as far as calling to check up on our cat regularly.Our cat is still alive almost half a year after her initial diagnosis (outliving her original prognosis already), and we believe that the excellent care she's receiving from Hayes Barton Animal Hospital is helping her live a pain-free, normal life for the time being, despite the cancer. Though we'd love to have had a treatable illness diagnosed, the caring service HBAH has provided to our cat has been nothing less than excellent, and we couldn't ask for better than that. Read Less

We have a new puppy and started to use HB Animal Hospital because of a recommendation from a co-worker. I've never had a dog before (so no basis for comparison with other vets) but so far after two visits am really happy with the service and staff at Hayes Barton. Everyone at the clinic (vets, receptionists, technicians) are great with the animals (and people). Really good follow up too--immediate feedback on standard test results and a phone call to follow up a few days after our puppy's visit (he was having some minor tummy issues).  I can't say I've had too many human docs do the same! Read Less

Hayes Barton Animal Hospital has simply been the best care my pets have ever had. The staff is so helpful and knowlegable...and they are always willing to patiently answer my questions. I am truely grateful for the many years of care my pets have gotten there. Read Less